B&H LLP Aerospace Control Towers
EXPERTISE YOU CAN TRUST
C U S T O M E R S O L U T I O N S
F R E I G H T M A N A G E M E N T
LLP AEROSPACE CONTROL TOWERS
INTERNATIONAL TRADE COMPLIANCE
ENGINE MOVEMENT SOLUTIONS
O R D E R M A N A G E M E N T
2 4 / 7 A O G & C R I T I C A L LO G I S T I C S
I N V E N T O R Y M A N A G E M E N T
24/7/365 permanently manned operation
Over 21,000 AOG shipments per year to more than 110 countries
Exclusive aerospace focus
Strategically located offices at major worldwide aerospace hubs
Specialist in on-board-courier hand-carry shipments
Proficient in out-of-gauge projects
Customs compliance advisory services
OnTrack; in-house developed aerospace IT-specific system
Proven expertise in aerospace lead logistics
AEO / ISO: 9001 / AS9120 certified
IATA / BIFA accredited
With decades of operational experience, the B&H Control Tower team put their expertise into action managing your supply chain.
LLP AEROSPACE CONTROL TOWERS
B&H LLP CONTROL TOWER BENEFITS
Managing the complexity and variation associated with modern aerospace supply chains can place significant burden on the often already overstretched resources of your logistics team.
Managing compliance associated to your preferred freight directives, vendor procurement contracts, repair providers and warranty agreements requires a detailed matrix of decision making, operating procedure and communications channels to be effective. When you factor in varying time & service priority options, non-compliance can create significant risk of increased costs, service delivery failure, and exposure to contractual liability.
B&H Worldwide offers industry leading LLP Control Tower services to its
aerospace customers that are designed to take ownership of your complex engineering supply chain logistics. With decades of operational experience, the B&H Control Tower team put their expertise into action managing your supply chain by making service priority decisions, engaging carriers to suit the service requirement, dealing with nominated third party providers, managing pooling exchanges, loan returns and warranty activity.
B&H LLP Control Towers provide real-time detailed visibility of every order.
The B&H management system OnTrack, supports our people to provide a one-stop-shop for all your supply chain logistics requirements.
Being more than just a central point of contact for critical logistics services, B&H customers can expect to see the benefits of our Control Tower engagement across their logistics operation:
100% visibility of every order
Dedicated frontline customer service support for ALL logistics inquiries
Pre-emptive service support minimising service failure incidents
Cost and service decision making and accountability, acting in the best interest of the relevant stakeholders
Highly productive execution of transactional order management activity delivering cost savings
An intricate understanding of the customer’s operational aims and objectives, leading to solution advancement and detailed analytical reporting that supports the supply chain management process
In effect, engaging the B&H LLP Control Tower is synonymous to outsourcing the freight management function of your business without the associated risks of formally doing so.
KEY COMPANY FACTS
LLP CONTROL TOWER INTEGRATION
Information systems
The B&H OnTrack system becomes the central order management portal interfacing with your MRP system:
Orders are received into OnTrack and screened for data integrity
Priorities and key data elements are verified and operational instructions issued
Orders are managed and tracked, with or without freight activity, through to their completion
Milestones trigger automated messaging and service alerts
Live operational and analytical reporting manages supply chain performance
Operations scope
Whatever the circumstance, the LLP Control Tower team is empowered to initiate operational execution across the broad spectrum of B&H service offerings:
Direct carrier management for urgent uplift, or co-loading with trade lane specialists to achieve economical movement of routine freight on less active routes
Comprehensive access to rates and services with the world’s largest express door-to-door operators when time and cost is of the essence
On-board courier and hand-carry services for those critical AOGs where risk of off-load must be negated
Specialist handling for hazardous, over dimensional, shock sensitive and other movements where maximum care and attention is required
Production of documents and facilitation of handover to nominated third party providers to comply with vendor instructions for warranty and other contractual obligations
People
The experience and expertise of the B&H people is the glue that binds our services and support systems together to deliver results for our customers.
Logistics service coordinators act as implants working within the customer operation to facilitate efficient process handovers and communications
24/7 critical logistics centre providing frontline support globally
Trained to take a broad and long term perspective of our customer relationships, resulting in ‘customer first’ critical decision making
Technical training to know and understand key aspects of aerospace supply chain methodology from our customer’s perspective
Global customer solutions management approach ensuring a holistic view to cost and service solutions that benefit all parties
The B&H LLP Control Tower solution integrates into your supply chain across three key pillars:
The B&H financial reporting suite provides comprehensive detail resulting in unprecedented levels of cost control across the freight and logistics network.
While tenders and procurement processes aim to deliver a balanced cost and service platform, day to day operational interactions can quickly derail financial objectives. By working in collaboration with our customers, our extensive financial reporting suite is tailored to address the day to day variability by providing visibility and control across the standard logistics platform, and a detailed focus on key areas of their business where elevated levels of cost management is required.
The reporting suite is presented to meet the needs of specific levels of management:
High level financial KPIs
Executive level periodic spend breakdown for high level analysis
Isolating extraordinary cost items impacting regular spend patterns
Standard financial KPIs for monitoring trends, i.e. cost per shipment, cost per KG, KGs per shipment
Base platform detailed analysis
Breaking down key cost drivers for ongoing management control, including:
Spend by order priority, i.e. AOG, Critical and Routine
Spend by route or trade lane
Spend by invoice charge code
Spend by part number
Cost impact by internal business unit and purchasing officer
Customer critical cost management
Program and project reporting to track cost impact and recovery
Spend by aircraft tail number
Maintenance event cost analysis
Customer and/or vendor spend
Standing Purchase Order cost impact
Pooling or power-by-the-hour agreements
Warranty tracking
Tax concessions by commodity or part number
While an initial focus on base price and associated service parameters is vital, this unique approach to financial reporting ensures genuine cost control is achieved by focusing on the variables in the supply chain that can often have a significant impact on budgetary expectations.
FINANCIAL REPORTING
Moving away from the traditional contractual performance approach to reporting, B&H views operational KPI reporting as a critical input into the supply chain management process. This is reflected in the B&H KPI reporting suite, where standard route transit time performance is expanded to provide a genuine basis for supply chain and inventory management optimisation.
While most freight and logistics contracts will have agreed specified freight transit and operational handling parameters, the actual performance will be clouded by the application of a set of agreed exceptions to the service specification, in turn adding risk to resource planning and inventory decisions.
To minimise this problem, the B&H KPI reporting suite will:
Present detailed and accurate transit performance analysis, with no exceptions
Focus on individual milestone measurement to remove potentially invisible process issues and roadblocks
Provide frequency of occurrence data for inventory risk management
Include detailed breakdown by service priority, routes, carriers, vendors and even part numbers
The overall reporting package provides sufficient detail to ensure optimum performance is being achieved across and within key elements of your supply chain.
KPI REPORTING
LONDON HEATHROW (Worldwide Head Office)
B&H Worldwide Ltd 1 Saxon Way Trading Estate Harmondsworth West Drayton Middlesex UB7 0LW United Kingdom
T +44 (0)20 8759 5544 F +44 (0)20 8759 5350
MANCHESTER
B&H Worldwide Ltd Room 014, Building 308 World Freight Terminal Manchester Airport Manchester M90 5PZ United Kingdom
T +44 (0)161 499 9001 F +44 (0)161 499 3980
HAMBURG
B&H Worldwide GmbH Papenreye 63 22453 Hamburg Germany
T +49 40 5714 7300 F +49 40 5714 73029
MIAMI (USA Head Office)
B&H Worldwide Inc 8000 NW 25th Street, Suite 300 Doral Florida 33122 United States of America
T +1 305 471 0444 F +1 305 471 0888
LOS ANGELES
B&H Worldwide Inc 11200 South Hindry Avenue, Unit D Los Angeles California 90045 United States of America
T +1 310 978 4777 F +1 310 978 4737
HONG KONG (Asia Head Office)
B&H Worldwide (HK) Ltd Room 205A, 2/F Wing Ming Industrial Centre 15 Cheung Yue Street Cheung Sha Wan Kowloon Hong Kong
T +852 2755 6695 F +852 2755 6075
SINGAPORE
B&H Worldwide (SG)Pte Ltd 115 Airport Cargo Road 02-06 Cargo Agents Building ‘C’ Singapore 819466
T +65 6842 4113 F +65 6842 3298
SYDNEY
B&H Worldwide Pty Ltd Unit 3, 500 Princes Highway St. Peters NSW 2044 Australia
T +61 (0)2 9509 8200 F +61 (0)2 9516 4577
MELBOURNE
B&H Worldwide Pty Ltd Unit 13, 85-91 Keilor Park Drive Tullamarine VIC 3043 Australia
T +61 (0)3 9338 5495 F +61 (0)3 9335 4473
AUCKLAND
B&H Worldwide Ltd 6J Percival Gull Place Auckland International Airport Auckland, 2022 New Zealand
T +64 (0)9 2555 199 F +64 (0)9 2555 194
© 2016 B&H Worldwide. All rights reserved. 7245.10_04.16
To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.
THE B&H VISION
B&H WORLDWIDE HEAD OFFICE
1 Saxon Way Trading Estate Harmondsworth West Drayton Middlesex UB7 0LW United Kingdom
T +44 (0)20 8759 5544
F +44 (0)20 8759 5350
www.bhworldwide.com
