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Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared...

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Bharat Masrani Group President and Chief Executive Oicer
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Page 1: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Bharat Masrani Group President and Chief Executive Officer

Page 2: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Record Earnings

$6.7B $7.9B $8.0B

$8.9B $10.5B

2013 2014 2015 2016 2017

18%

Page 3: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

The Canadian Growth Story

Page 4: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

1. In the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking Excellence, Mobile Banking Excellence and Automated Telephone Banking Excellence among the Big 5 Banks. TD was also the sole recipient of the Best Banking Award for ATM Banking Excellence among all financial institutions.

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Page 5: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

The U.S. Retail Segment Growth Story

12% Earnings

9.7% Return

on Equity

Page 6: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

TD: Extraordinary Workplace

Page 7: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

TD Securities

Cross-border mandates

ToreplaceCDnNaturalResources/AltaGas&Shawslidefortheposteddeck

Page 8: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

TD Supports the Low-Carbon Economy

Page 9: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Enriching Lives

Page 10: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

$4.3B in Savings

Page 11: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

40,000 First-Time Homeowners

Page 12: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

65,000 Loans to Small Businesses

Page 13: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

700,000 Participants in Financial Education

Page 14: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

$19MM Raised by Colleagues

Page 15: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

$80MM in Development

Page 16: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

2.4 Million Courses Completed

Page 17: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Creating Shareholder Value

$2.35 Full-Year Dividend

Page 18: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Notes: 1. Total Shareholder Return is calculated based on share price movements and dividends reinvested over the trailing one, three, five, and ten year periods ending October 31, 2017. Source: Bloomberg. 2. Canadian peers include Royal Bank of Canada, Scotiabank, Bank of Montreal, and Canadian Imperial Bank of Commerce.

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Page 19: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

67¢ Quarterly Dividend Per Share

Page 20: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

12% Quarterly Dividend Increase

Page 21: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 22: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 23: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 24: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 25: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Financial Security

Page 26: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Vibrant Planet

Page 27: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Connected Communities

Page 28: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

Better Health

Page 29: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 30: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

TD Direct Investing Platform

Page 31: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 32: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 33: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

TD: A Leading Digital Bank in North America

Page 34: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 35: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 36: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

[The Better Bank] The Better Bank

Page 37: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking
Page 38: Bharat Masrani - TD BankIn the 2017 Ipsos Customer Service Index (CSI) study, TD was the shared recipient of the Best Banking Awards for: Branch Service Excellence, Online Banking

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