Internal Audit Services RFP Reference Number (Airtel GP11_04_2011)

Section 2.8.4 Some of our success stories

_04Details of work done with Bharti Airtel till date (Nigeria)

Services providedDetails

Internal Audit Co-sourcingKPMG is the internal audit partner for Airtel in Nigeria, responsible for the implementating the internal audit plan and providing assurance to the Board on the effectiveness of the overall control environment in the business operations. The reviews cover the following areas: Finance (including Revenue Assurance & Fraud Management) Supply Chain Management Customer Service Delivery Information Technology Network and Technical Legal and Regulatory Compliances Human Resources & Administration Payroll and Benefits Regional Operations Sales and Distribution Marketing (including Products)

In assisting the company to achieve the project objectives, KPMG performed the following activities: Development and execution of audit work programs Collation of audit work papers and documentation of audit reports Assignment of audit rating to functional areas and final reporting to top management Validation of progress made on prior identified issues based on review of status of corresponding management action plans Reporting to management the local Board Audit Committee and the Africa Group management Facilitation of process-level risk assessment workshops Participation in key transformational projects in the organisation

Revenue auditAssistance in providing revenue audit assurance on the completeness and accuracy of airtime revenue numbers reported by the operator. Project involved determining net airtime revenue by ascertaining total usage and deducting airtime not paid for and for which the Company would not receive economic benefit (i.e. airtime for staff, dealers, shareholders, promotional airtime etc).

Revenue service commission Assistance in developing process of allocating commissions to dealers based on activation of SIMs and recharge vouchers. Using sales and activation data, assisted with linking SIMs and vouchers sold by dealers to those activated by subscribers, using unique serial numbers.

Deferred revenue data clean up Engagement involved calculation of deferred revenue in accordance with accepted principles including change in methodology of computation. Review included: Estimating value of deferred revenue based on sales figures from inception of the business through data capture at regions to improve accuracy of sales figures Expanding serial numbers of sold vouchers and linking same to the serial numbers of Available to Use vouchers on the IN to determine serial numbers of vouchers that were sold as at cut off date

Management of request for information (RFI) processEngagement involved assistance in the management of the request for information process intended to improve operating efficiency and eventual reduction in capital and operating expenditure on power generators. The scope of the project included: Drafting, agreeing and publishing of the request for information (RFI) Collation and evaluation of vendor responses Short-listing of eligible vendors Preparation of demo reports

Management of RFP for production/supply of below-the-line merchandise projectAssisted with the project management of the RFP process. Scope of work included: Planning and managing the project Evaluating EOIs Identifying and short listing successful vendors based on agreed evaluation criteria Drafting and issuing of RFP Collating and evaluating responses from potential vendors Facilitating the appraisal of shortlisted vendors Documenting recommendation on suitable vendors

Operational and financial due diligence on request for proposal for bulk diesel stocking/ distributionConducted a due diligence on shortlisted bulk diesel vendors to verify claims in their proposals and ascertain their capability to meet the needs of the Company. Objectives and scope of the project were: Conduct site visits to select vendor locations to inspect and validate the vendors warehousing and storage capacities and thus ascertain overall operational capacities Review vendors financial statements to establish their capabilities to fund their operations; Conduct search on the vendors at the Corporate Affairs Commission Document independent assessment of the vendors based on findings from the operational and financial due diligence.

Financial system review and selectionKey objectives of the project were to ensure: End-to-end automation and seamless integration of the financial and sales processes Generation/availability of complete, accurate, consistent and timely financial management information reports Deployment of scalable system(s) that will adequately meet the financial/business requirements over the next five years Deployment of flexible systems that are compliant with regulatory requirements e.g. Nigerian Communication Commission (NCC) reporting requirements, formats and timelines

Telecoms IA credentials

SegmentClientServicesDescription

GSM Major multinational telecom network service provider

Internal audit review and forensic investigation Assisted a leading telecommunications network service provider in performing internal audit reviews of the following processes: Procure-to-pay Financial controls over project execution Forensic investigation was conducted on vendor evaluation, selection and management processes

GSM A major Telecommunications company in NigeriaInternal audit co-sourcing Provided a resource, under a loan staff arrangement, for the internal audit review of the finance function of a major GSM Operator. Specifically, the processes reviewed included: Accounts Payable Accounts Receivable Financial Reporting and Treasury Management.

GSM Leading Telecommunications company in NigeriaReview of the Order-to-Cash (O2C) process and Credit Risk Management Process Assisted a leading telecommunications company in Nigeria to review its Order-to-Cash (O2C) process focusing on the following: Planning and creation of orders Invoicing Payment confirmation Releasing of orders Reconciliations and accounts review Cash management

GSM Leading Telecommunications company in NigeriaReview of the Corporate Credit Risk Management Framework Assisted a leading telecommunications company in its effort of reducing its credit delinquency and ensuring high quality of the credit portfolio. The work covered the following areas: Reviewing and analysing the current state of credit management framework Benchmarking the current state with leading practices, identifying gaps and proffering recommendations Re-designing the Corporate credit risk management policy Documenting the credit governance framework including roles and responsibilities for key positions Developing the credit acceptance criteria dealers and customers for credit purposes Defining the key indicators for credit default Determining the remediation strategy for dealing with delinquent credits Integrating the changes into the Customer Relationship Management System Designing an executive dashboard for Corporate credit management reporting to Executive management

GSM Leading Telecommunications company in GhanaTransformation of the Revenue Assurance Function Assisted a leading telecommunications company in Ghana to transform its Revenue Assurance (RA) function. Activities performed include: Conduct of a current state evaluation of clients revenue assurance function, including RA policies and procedures Detailed review of targeted high-risk revenue processes with the view to identify process gaps and areas of revenue leakage and develop necessary controls to mitigate such lapses Developed high-level as-is process maps and document opportunities for improving the operating effectiveness and efficiency of processes, systems and related controls Reviewed RA charter, structure and manning levels Designed and made recommendations based on tested practices, an optimal structure, job responsibilities and appropriate staffing levels to support the function in the execution of its mandate Developed an implementation plan for the rollout of the designed structure and processes Provided tested practice support

GSMThree (3) Leading GSM Companies in Sierra Leone and the National CarrierRevenue Audit

The engagement entailed a comprehensive assessment/verification of the completeness, accuracy and existence of the revenues presented by these organisations on their Financial Statements.

GSMLeading Telecommunications company in NigeriaInternal Audit (Information Security and Network Assets Review) The engagement involved: Review of fixed asset maintenance policies and procedures Review of capitalisation and decommissioning policies and procedures Review of depreciation policy Review of fixed asset impairment policies and procedures Benchmarking fixed asset management practice against corporate policies and procedures Security and functional review of fixed asset management application Comparing existing fixed asset management practice with relevant local and international accounting and financial reporting standards which include SAS, IAS and IFRS Using data analysis tools to recompute accumulated depreciation on all IS and network assets with a view to ascertaining the adequacy of depreciation provision

TelecomA Private Telecommunications Operator (PTO) in NigeriaRevenue Analysis The engagement involved developing and implementing scripts (in ACL and IDEA) to perform the following activities: Reconciliation of CDRs from the switch to the billing systems Analysis of call revenue into prepaid and postpaid Estimation of earned and deferred non-voice revenue Statistical analysis of revenue and subscriber information to obtain performance measurement metrics such as Average Revenue Per User (ARPU) and churn rate End-to-end review of switch to billing process Analysis of interconnect payable and receivable

TelecomsIndigenous telecommunications company in NigeriaDesign and set-up of an internal financial management systemEngagement encompassed development of an efficient financial management system comprising financial and accounting policies, processes and systems to support the companys operations. Work done included: Designing detailed processes, policies and procedures incorporating leading practices and effective internal control structures and mechanisms relevant to the company Documenting a Financial and Accounting Policies and Procedures manual Identifying key systems and functional requirements to support the new processes Evaluating suitable financial and accounting software application based on the companys technology needs Providing project management support during the implementation of the selected software application Developing a training plan and conducting required training sessions for identified process and system operators on the new processes and systems in conjunction with the software vendor.

GSMA major GSM company in NigeriaReview of processes across revenue streamsEngagement comprised performing a comprehensive process risk and controls review across various revenue streams with a focus on Finance Group, Network Group, Product Development and Marketing. Areas covered include: Carrier Finance (Reporting for Interconnect Revenue, Capacity, Co-location Services, Roaming Revenue, Transmission Cost and Value-Added-Services) Carrier Operations (Network Monitoring, Interconnect Debt Management, Dispute Management and E1 Allocation) Sale of recharge and SIM cards, provisioning, rating and billing Revenue Management (Prepaid and Postpaid Airtime Revenue, Virtual Top-Up Reconciliation, Promotions Reporting, Sales-Inventory Reconciliation, Recharge-a-Contract Reconciliation and Cash-Dealer Sales Reconciliation)

GSMMajor Telecommunications company in NigeriaComprehensive review of fixed assets and inventory processWe performed the following: Reviewed the fixed assets process covering warehousing process including receipts and issues. Reviewed the propriety of slow moving assets pertaining to Information Systems and Network Recomputed certain fixed assets captions on the financial reporting system including capitalisation, work-in-progress, inventory-in-transit, depreciation and disposal Reviewed the fixed asset application interface with the financial reporting application

Equipment manufacturerMajor multinational telecom equipment manufacturing company in NigeriaContract compliance review Engagement was conducted to establish and determine level of compliance of marketing agents with the provisions specified in the contract. This enabled the equipment manufacturer to obtain an independent assessment of the level of compliance

TelecomsA Telecom Company in NigeriaInternal Audit Review of Fleet Management ProcessThe objective of the review was to provide executive management with an opinion on the adequacy and effectiveness of controls within the process and to determine whether strategies, performance indicators, targets and records that ensure fleet optimisation and cost minimisation were in place. We carried out the following: Determined the adequacy of related policies, procedures and processes (PPPs) and recommended improvements to the PPPs where necessary Ascertained the level of compliance with the PPPs Determined best practice thresholds against which the reviews would be carried out where there were no documented PPPs Determined the adequacy and effectiveness of IT systems deployed for overall fleet management Determined whether there was sufficient fleet management performance information to support decision making

TelecomsA Telecom Company in NigeriaQuality Assurance Review of Internal Audit Function The objective of the review was to provide reasonable assurance to Management on the effectiveness of the Internal Audit function. The engagement involved the following: Performed a quality assurance review of the key components of internal audit namely: positioning, people and processes Reviewed compliance with existing Internal Audit charter and policies and methodology as well as compliance with International Standards in Internal Auditing Analysed gaps identified, recommended changes to the positioning, people and processes to improve the performance of internal audit function Reviewed the flow of work paper files documentation

TelecomsA Telecom Company in NigeriaInternal Audit Training KPMG assisted with the training of the Companys Internal Auditors, as a follow-up to the Quality Assurance (QA) review in order to ensure that the gaps and recommendations identified were communicated and actions are taken accordingly. Specifically, the scope included the development of training materials and facilitating training in the following areas: Gaps and lapses identified from the QA Review Audit evidence Audit execution Work paper documentation Report writing

Telecoms

A Telecom Company in NigeriaReview of the Post Paid Billing FunctionEngagement involved the review and redesign of the revenue cycle policies, processes, procedures, focusing on the post-paid billing function to enable the unit deliver enhanced and efficient customer service to post-paid subscribers. Areas covered include: Review and design of policies, processes and procedures Order fulfillment, customer management, credit management Billing, Collections ,Reconciliations & Adjustments Issues and recommendations from review of as-is operations Development of policies and procedures manuals Update of forms and reports Design of customer segmentation framework Design of credit assessment framework

Non-telecom IA credentials (multi-locational)

SegmentClientServicesDescription

Financial ServicesA Nigerian BankBranch Internal Audit OutsourcingEngagement included: Internal audit of all branches of the Bank twice a year Assessment of compliance with key Bank policies and procedures Assessment of the effectiveness of controls at the branches Reporting of audit findings and proffered recommendations

Consumer MarketsAn Automobile CompanyRisk Assessment and Internal Audit Co-sourcingThe scope of activities performed covered the following: Identification of the key business process risks facing the company Identification of processes to be reviewed based on the results of the business risk assessment Assistance with performing internal audit reviews on the business processes Reporting of internal audit findings Assessment of the perceived effectiveness of controls designed to mitigate the risks

Consumer MarketsA Leading African Cement Group of CompanyInternal Audit EstablishmentThe project involved the: Design of the Policies & Procedures and Internal Controls Framework Design of the Risk Management Framework Internal Audit Transformation Establishment of the Internal Audit (IA) Function Implementation of the IA Operating Model

Consumer MarketsA leading FMCG Multinational CompanyInternal Audit OutsourcingKPMG is responsible for the management of the internal audit function on an ongoing basis. This involves evaluating and testing the design and operational effectiveness of its internal accounting and operational controls.Key activities performed include: Interviews/communication with appropriate management staff. Evaluation and testing of significant risk areas and related key controls. Documentation of control systems. Regular feedback sessions with appropriate management staff

Financial servicesA Leading Bank in NigeriaInternal Audit Quality Assurance ReviewIn assisting the bank in the achievement of these project objectives, KPMG performed the following activities:

Diagnostic Review of Internal Audit Function Design of Internal Audit Framework

Energy and natural resourcesAn Exploration and Production CompanyInternal Control Over Financial Reporting (ICOFR)The services provided by KPMG included: SOX Control Testing Planning & Preparation Determined Testing Scope, Approach and Detailed Program Performed tests and document results Developed draft report

Energy and natural resourcesA premier liquefied natural gas company in Nigeria

Review of Internal Audit FunctionWe were engaged to perform a review of the effectiveness of the companys internal audit function. We performed the following services: Assessed the key components of internal audit namely: Positioning, People, and Processes Reviewed the adequacy of internal audit charter as well as compliance by the internal audit unit with the internal audit charter Identified performance gaps within the internal audit department and recommended changes to Internal Audits Positioning, People and Processes to improve the performance of the internal audit function Evaluated the performance of the organizations governance oversight committee

Energy and natural resourcesA premier liquefied natural gas company in Nigeria

Internal Audit Co-sourcingWe provided internal audit services to the client under a co-sourcing arrangement. The engagement involved the following: Complemented clients resources for Contract Audit & Assurance (CAA) governance and operations Provided secretarial support to the Corporate Audit Committee Assisted with the review of the Companys risk management framework Updated the draft CAA manual as necessary

Energy and natural resourcesA liquefied natural gas company in Nigeria

Internal Audit OutsourcingWe provided internal audit services to the client under an outsourcing arrangement. The engagement involved the following: Review of the assurance plan to identify areas of risk and provide suggestions to Management Perform process reviews and investigations Report audit findings to management Present audit findings at board audit committee meetings

HospitalityAn international leisure and hospitality companyInternal Control Review and Forensic investigationThe engagement involved two (2) areas: The review of the internal control system around certain key processes through which management had experienced revenue leakages and misconduct. Investigation services regarding concerns about possible financial misconduct by a suspended management staff of its subsidiary companyThe objective was to: Review the adequacy of the controls established to manage: Completeness of revenue from rooms, food and beverages (F&B), and other services Expenditure on diesel, F&B Completeness and safety of cash Inventory receipt and issuance Credit management Access to the revenue earning facilities of the Hotel, particularly the rooms Identify control gaps inherent in the processes and proffer recommendations to mitigate the associated risks.

Consumer MarketsA leading FMCG CompanyInternal Audit Co-sourcingKPMG partners with a leading FMCG company with operations in all the states of the federation to provide resources under a loan-staff arrangement to perform internal audit reviews of its processes and SOX controls testing and remediation.

TradingLarge multinational group of mobile communication devices supplier & retailer having operations in Europe, Middle East and West AfricaReview of Internal Audit FunctionThe Group also had no documented policies and procedures to guide its Nigerian operations. KPMG provided the following services: Developed an internal control policy manual in line with the project scope and objectives Developed accounting policy manuals in line with the project scope and objectives Reviewed the Groups current chart of accounts and developed a revised chart of accounts for each company (where necessary)

Consumer Markets A ConglomerateInternal Audit TransformationWe assisted the Group, with a broad-based and diversified portfolio of consumer products including maritime and agriculture, with risk assessment and transformation of its internal audit function. The assignment involved: Identification of the strategic business risks facing the group Assessment of the current performance of the IA function against managements objectives and expectations Benchmarking of the current IA practices and processes against leading internal audit practices Design of an IA function that is risk-focused and effective in addressing the groups risks and control issues Assessment of the operating model and resourcing options for internal audit Development of an implementation roadmap

Telecom credentials (non - IA)

SegmentClientServicesDescription

TelecomsA Telecom Company in NigeriaDevelopment of Self-Audit Framework and Reporting Dashboard for HR unitThe engagement involved the: Review of the actions taken by the HR unit to address the audit findings and documenting these in a report to be sent to the Group Audit Committee Development of a framework for periodic self-audits for the HR unit, providing audit guidelines, processes and control Development of a dashboard for reporting on the HR units day-to-day operations as well as providing insight into strategic human resource concerns for the company Assessment of the HR units current capability to provide information for the dashboards and developing/updating processes to collect and report needed data Assisting the HR unit in reviewing content of the first dashboard and fine tuning the dashboards as necessary

TelecomsA Telecom Company in NigeriaTax Advisory ServicesThe company operating in Nigeria since 2001 as a pioneer company entitled it to enjoy tax exempt status. The status expired on 31 March 2007. However during the pioneer period the company accumulated profits from its operations from which it did not declare dividend. The company was considering a dividend payout to its shareholders and the redemption of redeemable preference shares held by some shareholders from these accumulated profits. It desired to be aware of the tax implications of its proposed dividend payout and preference share redemptionIn addition the company wished to consider options that were available for the proposed payout in order to manage the potential risk of double taxation. KPMG provided advice to on the above tax issues

TelecomsA Telecom Company in NigeriaManning AnalysisAs part of its corporate goal to achieve quality results driven by efficient and result oriented personnel, the company decided to establish a framework that will enable a more rigorous determination of its manpower requirementsKPMG achieved the following objectives: Determined the optimal staffing levels for its direct and indirect staff Identified appropriate manning levels for key positions Delivered a new business capability for the company to determine appropriate manning levels for manpower planning Reviewed existing structure, jobs and manning levels in the organization Identified gaps and determine opportunities for process improvements and organization manning levels efficiency improvements, as well as design the framework and procedures to be adopted by the company in determining the appropriate manning levels Compared the companys manning levels to industry norms

TelecomsA Telecom Company in NigeriaCustomer Relationship Management (CRM)This was an initiative to upgrade the call centre and other key customer touch points of the company. Key elements of the projects included the following: Facilitation of a strategic visioning process to articulate a road map for revamping the companys subscriber Operations function, comprising a rapidly growing 250-man call center and a 70-man post-paid operations unit Design and resourcing of the new Subscriber Operations organization, including the development of job descriptions, specification of manning requirements, and recruitment of key staff Definition of a detailed market/customer segmentation framework, on which the companys customer value proposition and service vision will be built Definition of the companys Customer Relationship Management (CRM) information requirements, to drive the subsequent selection of a suitable CRM system Review and assessment of the current customer experience at the companys priority customer touch points, and specification of key performance indicators to drive improved practices going forward Technology fit and redesign of the companys call centre processes, covering: - Call handling - Escalation - Quality monitoring - Performance management

TelecomsA Telecom Company in NigeriaDevelopment and Deployment of a Franchise Model Key elements of the projects included the following: Development of business case/strategy and risk control frame-work for the franchise operation Development of business rules and policies to guide the franchise relationship Design and development of franchise marketing channel and organisation Development of management and operational reporting framework Deployment of proof-of-concept/pilot franchise stores to validate business case strategies and assumptions Management and coordination of franchise operations rollout Management and coordination of project activities

TelecomsA Telecom Company in NigeriaCustomer Touch Point AssessmentThe scope of the project covered the inbound and outbound call management processes below: Query resolution Query escalation Performance management, and Workforce management.

TelecomsA Telecom Company in NigeriaRecruitment Process Design (Rapid Recruitment Project) This project involved redesigning recruitment processes and developing procedures and policies to appropriately guide and support the recruitment function. Our responsibilities included: A review, identification and documentation of process deficiencies and areas for improvement in the current processes Prioritising identified process issues and defined recommendations for implementation Alignment of required changes to existing policies and procedures manuals Development of an implementation plan to guide the roll-out of the redesigned processes identified

TelecomsA Telecom Company in NigeriaDesign of Key Strategic Accounts Management Framework The project involved the development of a key strategic account management structure that will enable the companys corporate sales function to effectively acquire, retain and grow a major share of the high-value addressable market. The project scope covered the following: Assessment of the current state of the companys corporate sales force organizational structure, process and performance management systems Design of the to be strategic account management organization, including business processes, organizational structure, job descriptions and performance management systems.

TelecomsA Telecom Company in NigeriaMarket Survey of Agreed Handsets The scope of the project carried out by KPMG covered the following: A price survey of selected GSM handsets sold by the company and in the open market Benchmark of open market selected handsets with the companys prices Development and implementation of survey of selected GSM handset prices in the open market Documentation of the comparative analysis of prices of selected GSM handsets in the open market and the companys prices

TelecomsA Telecom Company in NigeriaDevelopment of a Management Reporting System, including an Executive Dashboard for Sales and Distribution divisionThe Company realized that its Sales and Distribution (S&D) reporting did not include all the data/information required for effective decision making. Furthermore, reports were produced within each unit using data from different sources; thus reports across units were inconsistent. KPMG provided a comprehensive definition of the clients information needs and developed procedures to guide the preparation of management reports on a regular basis. We performed the following: Definition of information requirements/format Review/assessment of current management reports in S&D Definition of required management reports Definition of sources of data and procedure to extract data Identification of sources for required data Definition of procedures and timelines for data collection Documentation of report preparation procedures

TelecomsA Telecom Company in NigeriaPayroll Services/Payroll RestructuringThe project involved: Registering the company and its employees with the relevant State Internal Revenue Service, National Housing Fund and Industrial Training Fund Customising the payroll processing package to meet the Companys requirement Processing the monthly payroll based on information provided by the Company

TelecomsA Telecom Company in NigeriaFinancial Advisory ServicesWe were engaged to provide financial advisory services in the area of a financial due diligence and development of a revenue model for its proposed investment in a leading broadband services provider in Nigeria. The project involved: Financial due diligence on the target company Development of a revenue model Review of financial projections

TelecomsA Telecom Company in NigeriaObservation of Bid Opening and Screening of Connect Store OperatorsIn order to increase its retail presence and brand in the Nigerian market, the company deployed a service model based on a franchise-like strategy; the companys store. Consequently, the company desired to open 20 connect stores in different parts of the country. The opening of these stores was to be done in two tranches and the company had elected to outsource the process of screening the prospective Connect Store applicants in order to ensure that the selection process is independent, transparent and objective. KPMG assisted by serving as witness of the bid opening exercise and screening the bids received against pre-defined screening criteria and based on information contained within the proposal provided by these companies. The following tasks were performed: Organised, planned and managed the project Witnessed bid opening Screened applications received from the prospective Connect Store Operators

TelecomsA Telecom Company in NigeriaAccounting Services Creditors Accounts Clean-UpKPMG assisted management in ensuring the proper closing of the year-end books and to prepare for the annual statutory audit. Our tasks included: Revising detailed general ledger transaction listing Revising trial balance, balance sheet & profit and loss statements Updating audit supporting schedules

TelecomsA Telecom Company in NigeriaAgreed-Upon Procedures ReviewThe following tasks were performed: Conducted cash counts and reconcile to the imprest cash account Reconciled sales to cash takings by checking invoices to deposit slips and ensuring the amounts were duly recorded by the bank Agreed all payments (cash and cheque) to specific sales invoices/releases advices Ensured lodgments were credited in bank statements within the stipulated time period Ensured remittances from branch offices are promptly reflected in the Head office's bank accounts Agreed quantities sold per sales invoices to warehouse records (on a sample basis)

TelecomsA Telecom Company in NigeriaYello BankWe were responsible for the following: Assisting the company in defining the appropriate scope of banking application for the proposed banking venture/products/service/market segment Performing a high level viability assessment whilst also considering operational issues Articulating regulatory considerations Defining and evaluating potential business modes Business structure, pros/cons, risk/reward, and

TelecomsA Telecom Company in NigeriaTrade Partner Transformation ProjectThe objective of the project was to redefine and realign the companys trade partner relationship and management model with the objectives of optimising the existing market potential.We performed the following services: Defined an implementation framework for all aspects of the proposed initiative Developed project cost - benefit analysis, and overall cost analysis at key project milestones Defined pre-qualifying criteria and processes for the selection and set up of Trade Partners (TP) Developed a new Company -TP relationship/support model taking into consideration the impact of contributing units/departments and other stakeholders within and outside the company Developed operating guidelines, financial model(s), policies, processes and procedures (PPP) Developed and facilitated the implementation of a framework to provide adequate financing for TPs by Partner Banks and/or other institutions

TelecomsA Telecom Company in NigeriaCustomer Satisfaction SurveyIn collaboration with the Information Services Group (ISG), KPMG conducted a Scientific Customer Satisfaction Survey. We performed the following services: Designed the survey questionnaire, working with the companys ISG personnel Developed an online, web-based version of the questionnaire and user guides Developed the questionnaire for online completion by ISGs customers Provided status report on the extent to which customers have responded to the published questionnaire Developed and submitted a report on the result of the survey Developed a handover manual for handing over the survey system and processes and presented this to applicable personnel of the companys ISG

TelecomsA Telecom Company in NigeriaLoan Staff AssistanceThe scope of work under this arrangement covered the documentation of policies and procedures for the following processes:

Financial Reporting Expenditure Fixed Assets Purchasing Revenue Sales Distributions (operations).

TelecomsA Telecom Company in NigeriaSelection of Clearing and Forwarding AgentsThe project involved the survey of key players in the consumer goods industry in Nigeria to identify suitable agents for both sea and air freight who will be considered preferred providers of the required services for the Company. The key tasks included:

Development of required information collection strategy Interview of relevant personnel in the selected companies to obtain the required information Development of report on Findings

TelecomsA Telecom Company in NigeriaNetwork Demand Planning ProjectThe following tasks were performed on the project:

Cross-functional process documentation: completion of the design and documentation of an integrated cross-functional demand planning process for the establishment of network elements in all layers of the network infrastructure NWG internal process alignment: redesign completion and documentation of affected internal network group processes to ensure that cross functional demand planning impacts the physical materials flow, as well as the prioritised build program per geographical area Embedding processes: implementation of required information system changes and the training of impacted staff to ensure successful change management and the adoption of the new processes Process audit: the conduct of a process compliance audit to ensure the proper embedding of the new processes

TelecomsA Telecom Company in NigeriaNon- Statutory Assurance ServicesThe scope of the assignment covered the following:

Diagnostic review of the process for tracking subscriber additions/capturing on competitions network including the systems in us Ascertaining the accuracy and completeness of monthly market share information Preparing a final report which included the diagnostic review findings and the results of the validation of the monthly market share information

TelecomsA major GSM company in NigeriaComprehensive review of network deployment including site roll-out Engagement included performing a comprehensive review of the risks and controls around the following aspects: Verified that site roll-outs were based on requests from the marketing function Verified that site roll-outs were based on requests from the marketing function Determined that appropriate executive approval was obtained prior to site roll-out Reviewed the procurement process (i.e. request for quotation, purchase requisition, etc.) Reviewed the build process with a focus on quality and delivery time Physically verified selected sites and inventory items Reviewed network roll-out documentation for adequacy Evaluated the adequacy of project management systems (used for network roll-out)

TelecomsA Telecom Company in NigeriaUpdate of Post Paid Operations Policies, Processes and Procedures (PPPs) for the Implementation of Single View The project was in two phases :Phase One We assisted the implementation team in the following areas: Determination of equivalent fields between the old and new systems to facilitate accurate data migration Development of configuration rules especially user security levels and field validation rules The design of testing scenarios for the User Acceptance Testing (UAT) Provision of input into the development of training materials for end users (covering personnel from Post Paid Operations, Call Centre and some units from Sales and Distribution)Phase Two This focused on the update of the Post Paid Operations and included: Carrying out an impact assessment of the new system on the processes, as well as the knowledge gap from an end user perspective Updating the PPPs (forms inclusive) accordingly

TelecomsA Telecom Company in NigeriaComprehensive Assessment of Revenue Streams We performed a comprehensive assessment of the revenue streams (product design and development, ordering and fulfilment, sale of SIM and Recharge cards, provisioning, network management, rating, billing and revenue reporting) and the development of revenue management and assurance operational and monitoring procedures. This engagement spanned Finance Group, Network Group and Product Development and Marketing functions. Areas covered include: Carrier Finance (Interconnect revenue reporting, capacity reporting, co-location services reporting, roaming revenue reporting, transmission cost reporting and value-added-services reporting) Carrier Operations (Network monitoring; interconnect debt management, dispute management and E1 allocation) Revenue Management & Assurance (Prepaid and postpaid airtime revenue reporting, virtual top-up reconciliation, promotions reporting, sales-inventory reconciliation, recharge-a-contract reconciliation and cash-dealer sales reconciliation)

TelecomsA Telecom Company in NigeriaQuality Assurance ReviewWe carried out a review, transformation and documentation of the quality assurance processes in the Information Systems department of the company. The review and transformation covered the processes, performance measures, staffing and organization structure. The following areas were covered within the Information Systems function: Infrastructure Applications Service Delivery

TelecomsA Telecom Company in NigeriaFinance Operations Process Review and Accounting Reconciliation ProjectKPMG provided assistance in the implementation of the discount annexure and data integrity of commissions payments to distributors to develop efficient processes and systems for computing commissions. The second phase involved reconciling key accounts for cash, inventory and distributions, reviewing and re-designing related processes, while ensuring that controls are effective and processes are efficient. The following areas were covered: A historical review of distributor commissions Review and redesign of the companys current commissions process, specifications and computation, Reconciliation of account balances Review and redesign of policies and procedures

CVs

Dimeji Salaudeen, Partner & Head, Internal Audit, Risk & Compliance Services, KPMG Nigeria

Proposed Role in Engagement: Engagement Partner

Dimeji is the Partner and head of Internal Audit, Risk & Compliance Services. He has overall responsibility for our Internal Audit, Risk & Compliance Services. In this role, he is involved in providing internal audit, corporate governance and risk advisory services to clients in various sectorsDimeji has about 20 years experience, working with national and multinational businesses on various assignments across key industries. He has extensive experience in internal audit, enterprise risk management, financial risk management, financial accounting, international financial reporting, organisational change facilitation, business modelling, process reengineering and project management, having led and coordinated a number of large-scale engagements Dimeji served as engagement partner on an internal audit services assignment for Airtel Nigeria involving the provision of internal audit loan staff to review the companys operations within Nigeria. The reviews covered the following areas: finance (including revenue assurance & fraud management), supply chain management, customer service delivery, information technology, network and technical, legal and regulatory compliances, HR & administration and sales and marketing (including products) Engagement partner on the internal audit (IA) transformation of a major telecommunications infrastructure manufacturer and supplier in Nigeria. This engagement involved the design of the internal audit structure, manning requirements, job descriptions, reporting forms and formats, and policies and procedures for the company Engagement partner on the internal audit transformation for a leading African cement company (with operations in over 10 African countries) Engagement partner on the diagnostic review of the role and positioning of the internal audit function of a leading liquefied natural gas company, which included a review of policies and procedures, methodologies, staff profiles and related job responsibilities for all internal audit positions Engagement partner on the establishment of the internal audit function for a central government revenue service. It involved development of a blueprint for a risk-based IA function and provision of implementation assistance for its establishment as well as capacity building for the function Engagement partner on the design of group internal audit function for a diversified entity with interest in steel fabrication, galvanizing and related businesses, in order to strengthen control and monitoring of the groups businesses and act as a third line of defence providing independent, objective assurance designed to add value and improve the groups operations Engagement partner on the implementation of corporate governance framework and design of internal audit operating model for a producer of fabricated and galvanized steel products Engagement partner for risk assessment and transformation of internal audit function project for a group of companies with a broad-based and diversified portfolio of consumer products, including maritime and agriculture Engagement partner on annual internal audit review of key processes of an Indian automobile company as part of its overall assurance process Engagement partner on the co-sourcing project to reposition the internal audit of a major conglomerate whose operations span logistics, real estate and the automobile sectors of the Nigerian economy

Dimeji has a degree in Chemistry from University of Lagos and is a Fellow Member of the Institute of Chartered Accountants of Nigeria. He is also an Associate of the Chartered Institute of Taxation of Nigeria and has completed the Advanced Management Programme of the Lagos Business School, Nigeria

Boye Ademola, Partner, IT Advisory Services, KPMG Nigeria

Proposed Role in Engagement: Partner Revenue Assurance and IT

Boye is a Partner in the IT Advisory Services group in our Lagos office. He has over 15 years of extensive experience in revenue assurance, information security and IT audits and has served as engagement partner on several information security projects. Boye has led several IT advisory projects across South Africa, West, East and Central Africa, including Ghana; Cape Verde; Senegal; Burkina Faso; Cote D Ivoire, Gabon; Gambia; Guinea; Mali; Togo; Benin Republic, Sierra Leone and Kenya. Boye led a team of IT Advisory specialists to deliver revenue assurance services to a leading GSM operator in Nigeria. This engagement entailed end-to-end review of the Companys revenue streams, identification of actual and potential revenue leakages and development of a roadmap for the future that addressed the gaps identified with a view to preventing further leakages. Engagement Partner on the review of collection and billing processes and revenue assurance for the national carrier in Nigeria. He was responsible for documenting business information flows, identifying process gaps within the revenue recognition stream and redesigning revenue assurance operational processes. Project Manager on an Internal Audit review for a GSM operator in Nigeria. The engagement entailed, amongst others, a review of IS and network assets, validation of complimentary lines and network roll-out review. In addition, the engagement required the team to conduct a visit to selected sites in the six geo-political zones of Nigeria with a view to ascertaining that: Actual site build complies with design specification Sites comply with corporate HSE standards Site are located to optimise the use of resources and also prevent interference Sites are appropriately budgeted for and contracts are executed in line with the Companys procurement and contracting policies Project Manager to the team that delivered a revenue assurance review engagement for a leading GSM operator in Ghana. Project Manager (West and Central Africa) on the network and infrastructure security audits of a leading multinational with interests in oil exploration, production and products. This project required each operating unit of the multinational to be audited against a set of baselines (standards), developed using the BS7799 (ISO 17799) standards. As Project Manager, Boye was responsible for the planning, execution and reporting of these audits across 12 West and Central African countries Currently the engagement partner on a Business Continuity Management and Disaster Recovery Planning assignment for one of the leading GSM operators in Nigeria. This assignment spans the Telcos business processes/functions, network (Core and Transmission/Access) and information systems, and includes a comprehensive assessment (business impact and risk assessment), design (plans, procedures and structures) and implementation assistance.

Boye has a degree in statistic from University of Ibadan. Certificates he has acquired include: Certified in Governance of Enterprise IT (CGEIT), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) and ISO 27001 Lead Auditor (Passed).

Tolu Odukale, Senior Manager, Internal Audit, Risk & Compliance Services, KPMG Nigeria

Tolu is a Senior Manager in the Lagos office of KPMG Advisory Services, responsible for Internal Audit, Risk and Compliance Services. He has experience in policies, processes and procedures documentation, accounting assistance services, review of internal audit and internal control framework and design of internal audit methodology and manual for clients in the financial services, telecommunications, oil and gas, entertainment industries. Tolu has attended a number of internal audit and risk management courses in Nigeria, Germany, Belgium, Hungary, Turkey and South Africa. His experience include: Engagement manager on an engagement to provide internal audit services to one of the major telecommunications companies in Nigeria. The scope of the engagement covered all the business and support processes in the organisation, including network roll out, network security, supply chain management, finance, human resources, property administration and management, and revenue assurance. Engagement Manager in the provision of internal audit outsourcing services to a leading manufacturing Company in Nigeria. The engagement involved the review of the procure-to-pay and financial compliance processes. Served as the Group Head of Internal Audit for a major multi-sector conglomerate. In this role, he was responsible for transforming the department, repositioning it for better effectiveness and impact, developing new methodology for the team and training the team members. Assisted a major gas company in Nigeria to transform its internal audit function and strengthen its internal control. He participated in various process reviews, accounting analysis, risk management framework review and amendment, development of internal audit methodology, internal audit plan, development and implementation of a whistle blower policy and other related assignment. Engagement Manager in the transformation of the internal audit function of one of the top three banks in Nigeria. The project covered the diagnostic review of the internal audit function, development of internal audit charter, policies, methodologies, design of organogram, manning levels, and the related job responsibilities for top level internal audit positions. He served as the engagement manager in the development of an enterprise-wide risk management framework for several banks in Nigeria. The projects covered the diagnostic review of the banks current risk management framework and development of a new framework including the banks risk governance and management framework, risk management process and training curriculum for the risk management function in the banks He served as the engagement manager on engagement involving the process and forensic review of a major corporation within the oil and gas sector. In this role, Tolu was responsible for managing the activities of over 60 staff and 15 stakeholders. The review which lasted over 12 months covered the crude oil, selling processes, financial transaction review, process efficiency and many other areas.

Tolu has a B.Sc. degree in Accounting from Obafemi Awolowo University, Ile Ife . He is an Associate Member of the Institute of Chartered Accountants of Nigeria and a Member of the Global Association of Risk Professionals.

Martins Olajide, Martins Olajide, IT Advisory Services, KPMG Nigeria

Proposed Role in Engagement: Manager, Revenue Assurance and IT

Martins is a Manager in the IT Advisory Services group in our Lagos office. He has over 8 years of extensive experience in revenue assurance, information security and IT audits and has served as engagement manager on several IT audit engagements. Martins has over 8 years of extensive experience in providing revenue assurance, revenue audit, business risk management, financial statements audit, project management, financial due diligence and business process review services to our varied clients especially in the telecommunications and financial services industries. Martins served as the manager on the IT audit work stream of an internal audit outsourcing engagement for a telecommunication company in Nigeria. He has responsibility for leading the IT Advisory team to perform reviews of GSM network security, enterprise database security, segregation of duties on the financial reporting application (i.e. Oracle ERP), recharge assurance, data centre security and adequacy, amongst others. In addition, he is responsible for performing review of IT applications that support call rating, mediation, billing and financial reporting. Martins served as team lead in providing revenue assurance services to one of the leading PTOs in Nigeria. The company required KPMG to analyse its revenue process on a monthly basis and identify possible revenue leakages. He was involved in the review and documentation of the end-to-end billing and switching processes; reconciliation of CDRs from the switch to the billing systems. In addition, he was responsible for performing and analyzing test calls to ascertain the processing accuracy of the switches as well as the post-paid and prepaid billing systems. Martins served as a team member on an Internal Audit review for a GSM operator in Nigeria. The engagement entailed, amongst others, a review of IS and network assets, validation of complimentary lines and network roll-out review. In addition, the engagement required the team to conduct a visit to selected sites in the six geo-political zones of Nigeria with a view to ascertaining that: Actual site build complies with design specification Sites comply with corporate HSE standards Site are located to optimise the use of resources and also prevent interference Sites are appropriately budgeted for and contracts are executed in line with the Companys procurement and contracting policies

He has a B.Sc. degree in Accounting from the University of Ado Ekiti, Nigeria. He is a Certified Information Systems Auditor (CISA) and an Associate Chartered Accountant (ACA). He has passed the ISO 27001 Information Security Management (ISMS) Lead Auditor course.

Esosa Balogun, Manager, Internal Audit, Risk & Compliance Services, KPMG Nigeria

Proposed Role in Engagement: Engagement Manager

Esosa Balogun is a Manager in the Internal Audit, Risk & Compliance Services (IARCS) unit of KPMG Professional Services, Lagos, Nigeria. She has led and has been involved in several internal audit reviews, process reviews, financial accounting and enterprise risk management engagements in the telecommunications, oil and gas, financial services, and manufacturing industries. Esosa has over 8 years of extensive experience in review of internal control over financial reporting, internal audit services, accounting advisory services, risk and control assessment, policy reviews and documentation Esosa served as engagement manager on the internal audit assignment for Airtel Nigeria involving the provision of internal audit co-sourcing support in the review of the companys operations within Nigeria. The reviews covered the following areas: finance (including revenue assurance & fraud management), supply chain management, customer service delivery, information technology, network and technical, legal and regulatory compliances, HR & administration and sales and marketing (including products) Engagement manager on the internal audit and forensic review of select processes and projects for the leading telecommunications servicing company in Nigeria. The review covered several processes including procure-to-pay process, vendor evaluation, selection and management process and financial controls over project execution Engagement manager on the internal audit review of the Finance function of a major telecommunications Company. The processes reviewed included accounts payable, accounts receivable, financial reporting and treasury management Engagement manager on a project that involved the facilitation of business risk and control assessment sessions in several Companies in the Financial Services Industry Engagement manager on the risk management review for a food-focused conglomerate whose operations span logistics, real estate and automobile sectors of the Nigerian economy. The engagement involved the diagnostic review of the risk, fraud and tax management process, identification of gaps and proffering recommendations. It also involved the design of the Enterprise Risk Management (ERM) frameworks; facilitation of risk assessment workshops, design of risk registers and templates for monitoring Key Risk Indicators (KRI). Led a multifaceted engagement that entailed the establishment of an internal audit function and the design of the internal control and risk management frameworks for a leading cement manufacturing company in Nigeria. The engagement involved the documentation of the internal audit policies and processes, resourcing of the internal audit function, pilot audit reviews for key locations and documentation of the internal control and risk management frameworks. Led the fixed assets verification and reconciliation for a major telecommunications Company. The objective was to ensure the completeness and accuracy of valuation of the assets in the fixed assets register Led the review of the treasury and inventory management process of a major downstream oil and gas company. Activities included the documentation of the inventory and cash management processes, root cause analysis of issues identified, exception reporting and recommendation of remediation strategies. Served as the Head of Finance for a multinational oil and gas for a 12-month period. This involved rendering accounting advisory services such as the examination and verification of income and expenditure, review and preparation of management accounts, review of operational processes, accounting entries and provision of audit support during the external audit review. Led the implementation of the accounting and reporting controls throughout the Finance organization for a key player in the FMCG industry in line with its internal control framework. This involved the design and implementation of three (3) control documents, namely; authorisation framework, accounting checklist and control dashboard. Led the team that assisted a major FMCG company in the compilation of a revised comprehensive fixed asset register .This engagement involved the identification of fixed assets at several locations, development of tagging series, establishment of values of the related fixed assets based on archived original invoices and development of a revised register and fixed assets management manual

She has a B.Sc. degree in Accounting from the University of Benin, Nigeria and an Associate Member of the Institute of Chartered Accountants of Nigeria. She is a Certified Risk Management Assurance (CRMA) Professional and has a Certificate in Risk and Control Self Assessment (RCSA).

Team size details

KPMG NIGERIA INTERNAL AUDIT PRACTICE

Levels Number of People

IATelecom Experience

Partners44

Directors00

Associate Directors/ Sr. Managers and Managers159

Assistant Managers and below8923

TOTAL IARCS10836