BIBLIOGRAPHY

1. A T Kearney (2005) Windows of Hope for Global Retailers

www .atkearney .com

2. A T Kearney : CHICAGO News Releases (June 2, 2008) Vietnam

Tops A.T. Kearney's Annual List of Most Attractive Emerging

Market Retail Destinations .www.atkearney.com .

3. AT Kearney Report (2006) Emerging Market Priorities for Global

Retailers www.atkearney.com .

4. Aaker See David, Strategic Market Management, (New York:

Wiley,2004); A.Coskum Samli, Up Against the Retail Giants:

Targeting Weakness, Gaining an Edge (Mason, OH: Thomson,

2004). 7th ed.

5. Abu, N.K. (2004). Service quality dimensions: a study on various

s1zes of grocery retailers a conceptual paper.

http: I lvlib. unitarklj l.edu.my I staff­

publicationsiKhalidahiService Quality.pdf (accessed on October

20, 2008).

6. AC Nielsen; Taiwan Press Releases ,(26 July , 2005) Taipei

Southeast Asia Outgrew North Asia in 2004 FMCG Sales Share of

Modern Self Service Retailing is Expected to Exceed 50% by 2005

Korea Leads Asia Pacific with Highest Hypermarkets Density

Convenience Stores Mushrooming in China Driving the Asia

Pacific Boom The Emerging Personal Care Stores Not to be

Overlooked; tw.en.nielsen.com.

303

7. Ackerman David , Tellis Gerald, (Spring 2001), " Can Culture

Affect Prices? A Cross-Cultural Study of Shopping and Retail

Prices," Journal of Retailing 77, pp.57 -63.

8. Adcock Dennis , Sullivan Malcolm , (2002) , Retail Marketing ,

Thomson Publication, UK.

9. Agarwal Reeti , Mehrotra Ankit : (2009) Developing Gobal

Competitiveness by assessmg organized retail productivity

using data envelopment analysis , Int. Journal of Business

Science and Applied Management, Vol4, Issue 2 .

10. Ahlert. D, Blut. M.H & Evanschitzky H (2005); Current status

and future evolution of retail formats; distribution (place)

Springer, PP. 289-308.

11. Ahuvia Aaron , Wong Nancy, (1998) " The Effect of Cultural

Orientation in Luxury Consumption," in Advances in Consumer

Research, vol. 25, eds. Eric J.Arnould and Linda M.Scott (Ann

Arbor MI: Association for Consumer Research, pp.29-32).

12. Ailawadi Kusum L, Neslin A. Scotta, Gedenk Karen : (January

200 1) Persuing the value conscious consumer : Store Brands

Versus national Brand Promotions . Journal of Marketing Vol 65

' 71-89 .

13. Ailawadi Kusum L. , Bradlow Erie T. , Draganska Michaela, Nijs

Vineent , Rooderkerk Robert P. , Sudhirk , Wilbur Kenneth C. ,

Zhang Jie , (December 15 , 2008) ·Empirical Models of

Manufacturer - Retailer Interaction : A Review and Agenda for

Future Research.

304

14. Alder P.A., Alder P (1994) observation Technique in N.K. Denjin &

Y.S. Lineor (eds), Hardbook of qualitative research, Thousand

Oaks, CA sage.

15. Alexander A, Shaw G, Curth L, (2005) "Promoting Retail

Innovation: knowledge flows during the emergence of self-service

and supermarket retailing in Britain" Environment and Planning

A 37 805-821.

16. Alexander Andrew , (2008)Format development and retail change:

supermarket' Co-operative Society Management, University of

Surrey, Guildford, UK, Business History, Vol. 50, No. 4, July

2008,489-508

17. Alkas, Avi (February 2004); Shopping Sector Industry in Turkey,

Images Retail, Vol 3, No.2, New Delhi; PP -34-36.

18. Alwitt Lindaf , Donley Thomas D (1997) Retail stores in poor

urban , Neighborhoods , The Journal of consumer affairs , Vol .

31 No. 1.

19. Anderson, E.W., Sullivan, M.W. (1993), "The antecedents and

consequences of customer satisfaction for firms", Marketing

Science, Vol. 12 No.Spring, pp.125-43.

20. Anselmsson John ( Feb 2006) , Sources of customer satisfaction

with shopping mall : A comparative study of different customer

segments, Int. Rev. of Retail distribution and Consumer Research

, Vol-16, No.1, PP: 115-138.

21. Applebaum, W. (1968) Analogue Method for Estimating Potential

Store Sales', Journal of Retailing, Summer,

305

22. Areni Charles. S. , Sparks John R , Dunne Patrick , (1996)

Assessing Consumer's Affective Responses to retail Environments

: A Tale of Two Simultion Techniques, Advances in Consumer

Research , Vol 23.

23. Aroor, S. and Singh, S. (2004); 'Market Dynamics: Cigarette

Retailer As The New King', The Financial Express, Net Edition,

May4.

24. AT Kearney, http:/ jwww.rediif.com/money/2002/aug /21

retail.htm, accessed on 24 April 2004.

25. Babakus Emin , Bienstock C. Carol, Scatter James R. Van, (Fall

2004) , Linking Perceived Quality and Customer Satisfaction to

Store Traffic and Revenue Growth, Decision Sciences, Volume 35

Number 4, Printed in the U.S.A.

26. Babakus, E., Boller, G.W. (1992), "An empirical assessment of

SERVQUAL scale", Journal of Business Research, Vol. 24 pp.253-68.

27. Babin Barry J. , Darden William R. , ( 1995) , Consumer self

regulation in a retail environment ,Journal of Retailing , Vol -

71, No. 1 , PP- 47 to 70 .

28. Babin Barry, Darden William, , Griffin Mitch, ( 20 March 1994), "

Work and/or Fun: Measuring Hedonic and Utililitarian Shopping

Value," Jouranl of Consumer Research 20 pp. 644-56.

29. Babin Barry, Hardesty David , Suter Pracy, (July 2003), "Color and

Shopping Intentions: The Intervening Effect of Price Fairness and

Perceived Mfect," Journal of Business Research 56, pp.541-55.

306

30. Babin, Barry J., David M. Hardesty, Tracy A. Suter (2003), 'Colour

and Shopping Intentions: The Intervening: Effect of Price Fairness

and Perceived Intervening: Effect of Price Fairness and Perceived

Affect', Journal of Business Research, Vol. 56, No.7, pp. 541-51.

31. Badillo Frank, (200 1) Retail Perspectives in Customer Relationship

Management (Columbus, OH: Retail Forward, ), p. 25.

32. Badillo Frank, (2002), Customer Relationship Management

(Columbus, OH: Retail Forward, 2001); Stephan Butscher,

Customer Clubs and Loyalty Programmes (Aldershot, Hampshire:

Ashgate Publishing, Limited,).

33. Bajaj Chetan, Tuli Rajnish, Srivastava Nidhi , ( 2007) , Retail

management, Published in India by Oxford University Press.

34. Baker Julie, Parasuraman A. , Grewal Dhruv, Voss Glenn B.

(2002 ); The Influence of Multiple Store Environment Cues on

Perceived Merchandise Value and Patronage Intentions , Journal

of Marketing, Vol66, Issue 2, Apri, pp 120-141.

35. Baker Julie , Levy Michael , Gvewal Dhruv , ( Winter 1992 ) ,

An experimental approach to marketing retail store

environmental decisions, Journal of Retailing, Vol: 68.

36. Baker J. D. Grewal and Levy (1992), 'An Experimental Approach

to Making Store Environmental Decisions', Journal of Retailing,

Vol. Winter, pp. 445-60,

37. Baker Josephine Pickett , Ozaki Ritsuko ( 2008) , Pro

environmental Products : marketing influence on consumer

307

purchase decision , Journal of consumer Marketing , Vol. 25 ,

No. 5 PP ( 281-293) .

38. Baker Michael (August 5, 200) Top 10 global retail trends;

http:/ fwww.watoday.com

39. Baker Michael , Top 10 global retail trends , August 5, 200;

http:/ fwww.watoday.com

40. Baker, J., D. Grewal, A. Parasuraman,B. Glenn (2002), 'The

Influence of Multi-Store Environmental Clues on Perceived

Merchandise Value and Patronage Intension', Journal of

Marketing, Vol66, April, pp. 120-41.

41. Banerjee, Arindam , Banerjee Bibek · (2000); Effective Retail

Promotion Management: Use of Point Of Sales Information', Vol.

25, No. 4, October-December, pp 51-59.

42. Barbour Rosaline : ( 2007) , Doing Focus Group , Published by

SAGE Publications Ltd.

43. Barksdale Hiram, Jr., Bellenger Danny , Boles James, Brashear

Thomas, (Spring 2003), "The Impact of Realistic Hob Preview and

Perceptions of Training on Sales Force Performance and

Continuance Commitment: A Longitudinal Test," Journal of

Personal Selling & Sales Management 23, pp. 125-40.

44. Baumeister Roy, Mick David, (March 2002), "Yielding to Temptation:

Self -Control Failure, Impulsive Purchasing, and Consumer

Behavior," Journal of Consumer Research 28, pp.670-77.

45. Bell, David R,. Teck-Hua Ho , Christopher S. Tang 1998,

'Determining Where to Shop: Fixed and Variable Costs of

308

Shopping,' Journal of Marketing research, Vol 35, August, pp

352-69.

46. Bellizzi Joseph A. & Bristol Terry, (2004), "An Assessment of

Supermarket Loyalty Cards in One Major US Market," Journal of

Consumer Marketing 21, no. 2, pp. 144-54.

47. Ben-Akiva, M., Lerman, S.R. (1985), Discrete Choice Analysis:

Theory and Application to Travel Demand, MIT Press, and

Cambridge, MA.

48. Benito Oscar Gonzalez ( 1 January 2001) , Inter- format spatial

competition of Spanish hypermarkets, Int. Rev. of Retail,

Distribution and Consumer Research 11: 1 January 2001 63-81 .

49. Benito Oscar Gonzalez and Benito Javier Gonzalez ( 2005) , The

role of geodemographic Segmentation in retail location strategy ,

International Journal of Market Research, Vol47, Quarter 3.

50. Bennett Roger (February 1998) "Queues, Customer

characteristics and Policies for Managing Waiting- Lines in

Supermarkets," International Journal of Retail & Distribution

Management 26, pp.78-86.

51. Bentley Trevor ( November 1998) Retailing revolution

52. Beri G.C. : marketing Research : Tata McGraw- Hill Publishing

Company Ltd. (2006).

53. Berman and Evans (2002), 'Retail Management: A Strategic

Approach, 8th edn., Pearson Education, New Delhi.

54. Berman and Evans 1989, Retail Management: A Strategic

Approach, Macmillan Publishing Company, New York, NY.

309

55. Berman Barry , Evans Joel R. (1989) , Retail Management ( A

strategic Approach), Maxwell Macmillan Internatioanl editions ,

Macmillan Publishing Company . New York, Collier Mac -Millan

Publishers (London) .

56. Berman, Barry and Joel Evans (2003), Retail Management: A

Strategic Approach, 9th edn. Prentice Hall, Pearson Education,

New Jersey, USA, P. 219.

57. Berman, Barry and Joel R. Evans, (2001) "Retail Management­

Strategic Approach; Eastern economy Edition; Prentice -Hall,

India, P.115.

58. Berman, Barry and Joel R. Evans, (2002), 'Trading Area Analysis'

Retail Management-A Strategic Approach', 8th edn, Prentice-Hall

India, p. 299 ..

59. Berry V.A, Parasuraman, A., Zeithaml, L. L., (1991) "Refinement

and Reassessment of the SERVQUAL Scale", Journal of Retailing,

67(4), 420-450.

60. Bezawada Ram , S. Balachander, Kannan P.K. , & Shankar

Venkatesh (2009) Cross-Category Effects of Aisle and Display

Placements: A Spatial Modeling Approach and Insights 2009,

Journal of Marketing, May .

61. BharatBook.com (Jul, 2009): Retail market Research and sector

trend analysis for India.

62. Bhatnagar Amit , Ratchford Brian T (2004), A model of retail

format competition for non-durable goods , Intern. J. of Research

in Marketing 21 (2004) 39- 59 ,

310

63. Bhushan, R. (2002), 'The show begins here', Business Line,

Thursday, December 26.

64. Bindu , (2010); Job Opportunities in the Retail World;

www .chilli breeze .com I articles_ various I retail-world.asp I

25.02.2010

65. Bindu Rathore; (2010); CEO- WebTotal Marketing; Hyderabad

Area, India; www. bindurathore.com .

66. Bitner Merry Jo, (Spring 2001), " Self-Service Technologies: What

Do Customers expect? In This High-Tech Word, Customer Have

Not Changed - They Still Want Good Service," Marketing

Management, ,pp.10-15.

67. Biyani Kishore , Baishya Dipayan , ( 2007) , It Happened in

India, The Story of Pantaloons, Big Bazar ,Central and the Great

Indian Consumer. Published by Rupa & Co.

68. Blattberg Robert C., Getz Gary , Thomas Jacquelyn S.

(2001)Customer Equity: Building and Managing Relationships as

Valuable Assets (Boston: Harvard Business School Press, ), pp.

112-15;

69. Bleichrodt, H., van Rijn, J., Johannesson, M. (1999), "Probability

weighting and utility curvature in QALY-based decision making",

Journal of Mathematical Psychology, Vol. 43 No.2, pp.238-60.

70. Bock Dieter , Treiban Bernhard , ( 5th Dec 2003) , Studying new

product Performance in virtually created Retail . Environments ,

Technovate 2 , Esomar, Technovate Conference , Barcelona ,

TECHNOVATE 2 .. www.emeraldinsight.com

311

71. Bolen William H , Jr , and Davis Robert . J ., (1997) Over

reaching for Mass Retailers . The McKinsey Quarterly 1997 No.4

72. Bond Ron, (August 15, 2005.), "The Art and Science of Retail

Displays," Enterpreneur.com,

73. Booming Retail Sector in India Repor- Further Description (June;

2008) www.india-reports.com/ Booming Retail Sector in India

Repor-Further Description.

74. Bordley, R.F. (2001), "Integrating gap analysis and utility theory

in service research", Journal of Service Research, Vol. 3 No.4,

pp.300-9.

75. Boulding, W., Kalra, A., Staelin, R. (1999), "The quality double

whammy", Marketing Science, Vol. 18 No.4, pp.463-84.

76. Boulding, W., Kalra, A., Staelin, R., Zeitham, V.A. (1993), "A

dynamic process model of service quality", Journal of Marketing

Research, Vol. 30 pp.7-27.

77. Brady, M.K., Cronin, J.J. (2001), "Some new thoughts on

conceptualizing perceived service quality: a hierarchical

approach", Journal of Marketing, Vol. 65 pp.34-49.

78. Brand Richard , Cronin Joseph , ( January - February 1997) , "

Consumer-Specific Determinants of the size of Retail Choice Sets:

An Empirical Comparison of Physical Good and Service

Providers," Journal of the Services Marketing 11, pp. 19-39.

79. Brengman Malaika , (2004) , The Four Dimensional . Impact of

color on Shopper's Emotions , Advances in consumer Research ,

Vol31 .

312

80. Brengman Malaika , Geuens Maggie, (2003), "The Four

Dimensional Impact of Color on Shopper's Emotions," Advance in

Consumer Research 31 , pp. 122-25.

81. Bridson Kerrie , Evans J ody, (2004) " The Secret to a Fashion

Advantage Is Brand Orientation ," International Journal of Retail

& Distribution Management 32, 8/9 , pp.403-20.

82. Bromley Rosemary D.F. , Matheus David .L. (December 2007) ,

Reducing Consumer disadvantage , Reassessing Access in the

Retail Environment , Int. Rev. of Retail, Distribution and

consumer Research, Vol17, No.5, 483- 501.

83. Brown Stephen W. , Bitner Mary, (1994), "Services Marketing,"

AMA Management Handbook, 3rd ed. (New York: AMACON books

), pp. 15-5-15-15.

84. Brown, S. and R. Reid (1997), 'Shoppers on the Verge of a

Nervous Breakdown', in Brown, Stephen and Turley, Darach (eds),

Consumer Research Post Cards from the Edge, Routedge, London

and New York pp. 79-149; Westbrook, R.A. and W.C. Black

(1985), 'A Motivation Based Shopper Typology', Journal of

Retailing, Vol. 61, No. 1, Spring, pp. 78-103.

85. Bruce; Margart , Moore ; M. Christophar , Elsivier , Birtwistle ,

(2004) International Retail Marketing, A Case Study Approach ,

Butter - Worth -Heinemann , Linacre House , Jordon Hill ,

Oxford.

86. Bryman A . ( 1992) , Quantitative and Qualitative research :

further reflection on their integration , in J Branren (ed} Mixing

313

methods : Quantitative and Qualitative Research , Aldershot ; A

vebury, PP 57-80.

87. Budman Matthew, (March/April 2005 Budman )"Customer

Loyalty: Are You Satisfying the Right Ones?" Across the Board 42,

no. 2, pp. 51-52.

88. Burke Raymond R., (March-April 1996 )"Virtual Shopping:

Breakthrough in Marketing Research," Harvard Business Review,

pp. 120-34.

89. Burns K, Enright H , Hayes F.J, McLaughlin K, Shi C (1997); The

Art and Science of Retail Renewal, The McKinsey Quarterly, No.2.

90. Bums Kathryn , Enright Helene , Hayes Julie Falstad

McLaughlin Kathleen , Shi Christiana ( 1997) ;The Art and Science

of Retail Renewal, The McKinsey Quarterly, No. 2, 1997.

91. Burns Kathryn Bye , Enright Helene , Hayes Julie Falstad ,

McLaughlin Kathleen and She Christiana ( 1997): The Art and

Science of Retail Renewal (The McKinsey Quarterly 1997; No.2)

92. Burns, R.B. (2000), An Introduction to Research Methods, Sage,

London,

93. Business Line (2004), 'Sony India aims to achieve Rs 1,100-cr

turnover', Sunday. May 2.

94. Business Line, 'Sony set to expand retail presence', Friday, March 7.

95. Business Telegraph , Retail returns , Calcutta Friday 9 March

2007.

96. Business Telegraph, Mall magnet, Calcutta Friday 6 May, 2005

97. Business Week e. biz, February 7, 2000.

314

98. Caffey, Andrew A.(1997), 'Opportunity Knocks' Entrepreneur

Magazine's Buyer Guide to Franchise Business Opportunities, p.

3.

99. Carson David , Gilmore Audrey , Perry Chad and Grohaug Kjell , (

2001) , Qualitative Marketing Research. SAGE Publications Ltd.

100.Cascetta, E. (2001), Transportation Systems Engineering: Theory

and Methods, Kluwer Academic, Dordrecht.

101. Casin Smith, Patrica and Ross Curnow 1966, 'Arousal Hypotheses

and the Effects of Music on Purchasing Behaviour', Journal of

Applied Psychology, Vol. 50, Issue 3, pp.2255-6.

102.Category Killers in Europe-A Retail Format for the Future',

European Retail Digest, Spring 1996, p. 42.

103.Ch. J.S. and Aryasri Prasad A.R. ( October December 2008)

Study of Customer Relationship Marketing Practices m

organized Retailing in Food and Grocery Sector in India : An

Empirical Analysis , The Journal of Business Perspective . Vol 12

, No.4

104.Chandran, R. (2003), 'Kodak India rejigs retail strategy', Business

Line, Friday, October 3.

105.Chandrasekhar, Priya 2001, 'Retailing in India: Trends and

opportunities', Business Line Catalyst, February 15.

106. Chapman U., Argyros George, (2000), "An Investigation . into

whether Complaining Can Cause Increased Consumer

Satisfactions," Journal of Consumer Marketing 17, pp. 9-19.

315

107.Chatterjee, P. 2003, 'Kids apparel brand Gini & Jony shifts

creative account', Business Line, Thursday, Nov 06,

108.Chaudhuri Arjun , Ligas Mark ( Fall 2003) , The effect of affect

and trust on commitment in retail store relationship , Marketing

Management Journal .

109.Chen Shu-Ching , Quester Pascale G., (2006 ) This study

developed a model of customer store loyalty for retail service

based on a value-based market orientation practice, Journal of

Services Marketing ,Volume 20 · Number 3 · 188-198.

110.Chernatomy Leslie de , Cottam Susan ( 2008) :- Interactions

between organizational cultures and corpo brands , Journal of

Product & Brand Management, Vol . 17 , No. 1 , ( 13- 24 ).

11l.Chiu S M and Yau Yung (2007); A necessary evil or an income

driver? A preliminary study of public space in retail facilities in

Hong Kong; Journal of Retail and Leisure Property (2007) 6, 299-

309.

112.Christopher, M. (1998), Logistics and Supply Chain Management:

Strategies for Reducing Cost and Improving Service, Pitman

Publishing, Boston, MA.

113. Churchill, G.A. (1979), "A paradigm for developing better

measures of marketing constructs", Journal of Marketing

Research, Vol. 16 No.2, pp.64-73.

114.CII- A.T. Kearney Report (Nov, 2006), Retail 1n India-Getting

organized to drive growth.

316

115.CII Report (2002); Retail Scenario in India -unlimited opportunity;

(Cited at www.scribd.com).

116.Cleaver, Joanne 1999, 'Surfing for Seniors', Marketing News, July

19, pp, 1-7; and GapperJustina 1998, 'The Rise of the New Media

Greys', New MediaAge, January 29, pp. 10-12.

117.Clynes, M. and N. Nethelim 1982, 'The Living Quality of Music', in

M. Clynes (ed.), Music, Mind and Brain, Plenum Press, New York,

pp. 47-82.

118.Coleman Calmetta, (March, 2001), "Kohl's Retail Racetrack," The

Wall Street Journal,, pp. B1, B6.

119.Conner Kathleen, Prahalad C.K., (September- October 1996), "A

resource-Based Theory of the Firm: Knowledge versus

Opportunism," Organizational Science 7 , pp.4 77-501.

120.Connolly. A. and D. Firth (1999), Visual Planning-the power of

thinking Visually', Journal of Brand Management, Vol. 6, No. 5,

pp. 161-73.

121. Consumers and Markets: The Rural Consumer', The Marketing

Whitebook (2003-04);The Essential Marketer's Handbook,

Business world, p. 96.

122.Contri Gloria Berenguer , Malian Maria-Eugenia , Saura lrenne

Gil . ( 1st October 2008) : Relationship benefits and Costs in

Retailing : A Cross industry Comparrison , Journal of Retail &

Leisure Property (2009) 57-66, Published online 14 January 2009

317

123.CORTIN MO' NICA - AS, MARGARITA ELORZ & MARl' A L.

VILLANUEVA (October 2004), Retail Store Loyalty Management

via an Analysis of Heterogeneity of the Service Elements ,Public

University of Navarra, Pamplona, Spain ,Int. Rev. of Retail,

Distribution and Consumer Research,Vol. 14, No.4, 407-436,

124. Cotlier Moria, (October, 2001 ) , "Adieu to Abandon Carts," Catalog Age, ,

p.39.

125. Coz Emi Le, (April 25, 2005) "Mystery Shoppers Help Businesses

Improve Customer Service," Knight Ridder Tribune Business

News, p.1.

126.Crossen Cynthia and Ellen Graham (1996), 'Pressed for Time or

Pressed for Money', The Wall Street Journal, March 8, p. 4;

127.Culnan Mary, (Spring 2000), "Protecting Privacy Online: Is Self­

Regulation Working?" Journal of Public Policy & Marketing 19 ,

pp. 20-26.

128.Daholkar, P., Shepherd, C.D., Thorpe, D.l. (2000), "A

comprehensive framework for service quality: an investigation of

critical conceptual and measurement 1ssues through a

longitudinal study", Journal of Retailing, Vol. 76 No.2, pp.139-73.

129.Daholkar, P., Thorpe, D.I., Rentz, J.O. (1996), "A measure of

service quality for retail stores", Journal of the Academy of

Marketing Science, Vol. 24 pp.3-16

130.Daly, A.J., Zachary, S. (1978), "Improved multiple choice models",

in Hensher, D.A. , Sheffi, Y. (Eds),Determinants of Travel Choice,

Saxon House, Westmead,

318

13l.Das Abhijit ; - Mall Management with case studies Published by

Taxman Allied Services (P) Ltd.

132.Davidow Moshe, (February 2003), "Organizational Responses to

Customer Complaints: What Works and What Doesn't." Journal of

Service Research 5, pp.225-51;

133. Davies Barry J . , Jones Peter ( Jan 1993) , International

Activity of Japanese, Department store , The Service Industries

Journal , Vol 13 , No. 1 , PP. 126 - 132 , Published By FRANK

CASS , London.

134.Davies Gary, ( 1993), Patterns in cross shopping for groceries and

this implications for Co-operative in retail location , British

Journal of Management, Vol: 4, 91- 101 .

135.Davies John ,Tilley Nicolas , (July 2004 ), , Interior Design ,

Using the management services approach in retail prem1ses ,

Management Services, Vol .48, Issue-7, PP. 10-13.

136.Dawson, J, Larke, R & Mukoyama, M (Aug 2006); Strategic Issues

In International Retailing; Routledge Publisher.

137.Dawson, J.A (1994), "lnternationalisation of retail operations",

Journal of Marketing Management, Vol. 10 pp.267-82.

· 138.Dawson, J.A (2000), "Retailing at century end: some challenges

for management and research", International Review of Retail,

Distribution and Consumer Research, Vol. 10 No.2, pp.119-48.

139.Dawson, J.A, Sparks, L. (1990), "Editorial", International Review

of Retail, Distribution and Consumer Research, Vol. I No.1, pp.l-

4.

319

140.Dawson, Scott, Peter H. Bloch, and Nancy M. Ridgway (1990),

"Shopping Motives, Emotional States, and Retail Outcomes,"

Journal of Retailing, 66 (winter), 408-427.

141.Daymon Christine, Holloway Immy. ( 2002) . Qualitative Research

Methods in Public Relations and Marketing Communications,

Published by Routledge . New York.

142.Delhi Economic Indicators, 2000-2001 (2009) Demographics &

Retail Analysis Draft 2 ,Dennis Myers - Business Task Force ,

march 6 ,.

143.Detail Summary for Media India Retail Report (2009). Images F &

R Research.

144. Devasahayam, Madona ( 1998); 'Big Deal, Praxis Quarterly

Journal on Management, August, Vol. 2, No.2.

145.Dhanabhakyam M , Shanthi A. (2009) : Indian Retail Industry :

Its Growth Challenges and opportunities

. www .fibre2fashion.com

146.Dinlersoz Emin M , (Summer 2004) , Firm organization and the

Structure of retail Markets , Journal of Economics and

Management Strategy , Vol. 13 , No.2 ( 207 -240)

14 7. Dixon jane , Bridson Kerrie , Evans Jody , Morrison Michael ,

(October 2005), An Alternative Perspective on Relationships,

Loyalty and Future Store Choice , Int. Rev. of Retail, Distribution

and Consumer Research, Vol. 15, No.4, 351- 374.

320

148. Dixon, T. and Marston, A. (2003)The role of UK retailing in urban

regeneration, Reading: College of Estate Management, 2003,

142p. www.cem.ac. uk/ research/ free_research.asp

149.Dixon, T.J. , Marston, A. D. (2002) 'The impact of ecommerce on

retail real estate in the UK', Journal of Real Estate Portfolio

Management, Vol.8 No.2.

150.Dobhal, Shailesh (2001), 'Selling to the Indian Male, Business

Today', September 2,

151. Dobson Paul W, Waterson Michael (Spring 2005) Chain store

Pricing Across; Local Markets Vol14, No.-1 (93-119)

152.Doherty , Nelson (2008) , Customer loyalty to food retailers in

North Ireland ; Devoted loyal on promiscuous switcher ,

International Journal of Consumer studies , Vol . 32 , No. 4 ,

July , PP. 449-455 .

153.Donovan, R.J. and J.R. Rossiter (1982), 'Store Atmosphere: An

environmental Psychology Approach' Journal of Retailing, Vol. 58,

No. 1, pp. 3 4-57.

154.Doris, Newton J. (1993), 'Non-traditional Retailers Challenge the

Supermarket Industry', Food Review; Washington, Jan-Apr.

155.Du gay, Paul (2004); Self service: Retail, Service and Personhood;

Consumption, Markets and Culture 7 (2): 149-163.

156.Dutt, D. (2004) 'An Outlook for Retailing in India, Vision 200'5

(Form a presentation by KSA Technopak at MDI Gurgaon in

January and February).

321

157.Dutta Dev Malya & Mukherjee Swati , ( Jan - March 2006) ,

retail Boom in Kolkata : A Journey Through Years Form a Single

Retail Shop to Organized Mall, Siddhant A Journal of decision

making, Vol. 6, No. 1 .

158.Dutta Dev Malya and Mukherjee Swati , ( 2005) ,. Wooing

Customers Promotional Strategies of Retailer with Reference to

Kolkata markets , The Vision Journal of Management & Allied

Sciences (October- December 2005) , Vol 1 , No. 4.

159. Dutta Devangshu : (2009) The Indian Retail Market , India

Retail Report 2009 .www.imagesretail.com

160.Dutta Devangshu , ( September 2003) retail An Engine for

economic growth , (Images Retail 48)

16l.Dutta DevMalya , Mukherjee Swati , ( 2006) Synergy Journal .

An Interface between CRM and value added Services in

Traditional & Modern Organized Retail Outlets of Kolkata : I.T.S

Journal of I.T.& management, Vol. 4 , January 2006.

162.Dyer Jeffery , Singh Harbir (October 1998), "the Relation View:

Cooperative Strategy and Sources of Interorganisational

Competitive Advantage," Academy of Management Review 23 ,

pp.660-80;

163.Eardon Thomas and Hopkins Rose ( Dec 2006) The

Supermarket Revolution in Developing Countries: Policies to

Address Emerging Tensions Among Supermarkets, Suppliers and

Traditional Retailers , The European Journal of Development

Research, Vo1.18, No.4, December 2006, pp.522-545 .

322

164.Eckelbecker Lisa, , (February 13, 2005 ),"Female Persuasion;

Lowe's, Others Learn How to Design Stores With Women

Shoppers in Mind," Worcester Telegram & Gazette, p. E. 1.

165.Eddy Catherine , Sharp Byron, Page Narelle and Dawes John

(2005), (Grounded Benchmarks for Service Quality , University of

South Australia .

166.Einhorn, H.J., Hogarth, R.M. (1981), "Behavioral decision theory:

process of judgment and choice", Annual Report of Psychology,

Vol. 32 pp.53-88.

167.Electronic Retailing and eMarketing', Newsletter Hermes, Issue 5,

September-October (2000). Pp 98-100.

168.Emery, J.BullringL(2006) a case study of retail-led urban renewal

and its contribution to city centre regeneration, Journal of Retail

and Leisure Property, 5(2), 2006, 121-133. (Email:

jemery@hammerson.co. uk )

169.Employment Generation by Indian Organized Retail Sector/

http:/ /business.mapsofindia.com; 2010.

170. Enders, Albrecht and Tawfik Jelassi (2000), 'The Converging

Business Models of Internet and Bricks and Mortar Retailers',

European Management Journal, October, pp. 542-50.

17l.EppH Mark J. , D. Shilling James (1996) , How critical is a good

location to a regional shopping centre , The Journal of real estate

Research Vol: 12 , No.3, (Tain Ellen Mermels , Shalback Zid

Linda Abu , 1991Summer , MM Nov / Dec 2005 , Display ,

Location Price , Promotion . )

323

172.Ernst & Young, (2006) The great Indian retail Story.

www.ey.com/ india

173.Everything Must Go-To The Liquadators', Business Week, 1996

January 15, 52. FDM Shopper Update, Columbus, OH: Retail

Forward, February 2004, p.4.

174.Fen, Y.S. & Mei Lian, K (2007); Service Quality and Customer

Satisfaction: Antecedents of Customer's Repatronage Intentions ;

KDU college, Sunway Academic Journal 4; page 59-73.

175. Fernandes, Michael, Chandrika Gadi, Amit Khanna, Palash

Mitra, and Subbu Narayanswamy (2000) 'India's retailing comes

of age', The McKinsey Quarterly 2000, No. 4.

176. Fernie John , Fernie Suzanne , Moore Christopher , (2003) ,

Principle of Retailing, Butter Worth -Heinemann.

177.Fernie, John, Suzanne I. Fernie( 1997), 'The Development of a US

Retail Format in Europe', International Journal of Management,

Vol. 255, No, 11, pp. 342-50.

178.Fitzsimmons James , Fitzsimmons Mona, (2000) , Service

Development: Creating Memorable Experience (Thousand Oaks,

CA: Sage Publications).

179.Fleming Peter, (2007), Retail Selling, How to achieve maximum

Retail Sales; Publishing by Jaico Publishing House .

180.Forman Andrew M , Sriram (2005) , The depesonalization of

retailing , journal of Marketing Management . Vol : 67 no. 2.

324

181.Fourier Susasn, Dobscha Susan, Mick David Glen, (January­

February1998) "Preventing the Premature Death of Relationship

Marketing," Harvard Business Review, , pp. 42-50.

182.Fram H. Eugene , (1965) Application of Marketing concept to

retailing , journal of Retailing .

183.Fram H Eugene (1965) Small Business Credit and Finance, Dobbs

Ferry, New York, Oceana Publications, 1966.

184.Fram, E.H. and J. Axelrod (1990), 'The Distressed Shopper',

. American Demographics, Vol. 12, No. 10, pp. 44-5.

185.Freed Larry, (JANUARY 2005) , Foresee results I FGI research

report customer satisfaction, loyalty, and buying behaviour in the

evolving multi-channel retail world.www.jmir.org/25/3/2005 .

186.Frost and Sullivan (1999), Interactive Kiosk Markets', San

Francisco.

187.Fuller, J.B., O'Conor, J., Rawlison, R. (1993), «Tailored logistics:

the next advantage>>, Harvard Business Review, Vol. 71 No.3,

pp.87-98.

188.Gagliano Kathryn Bishop Hathcote Jan (1994) Customer

Expectations and Perceptions of Service Quality in Retail Apparel

Specialty Stores , Journal of Services Marketing.

189.Gardner, M.P. (1985), 'Mood States and Consumer Behaviour'

Journal of Consumer Research, December.

190.Garvey Charlotte, (June 2001), "The Whirlwind of a New Job." HR

Magazine 46, pp. 110-16.

325

191.Gatley See Linda , Clutterbuck David, (October-November1998) ,

"Super drug Crafts a Mission Statement," International Journal of

Retail & Distribution Management 26 , pp.1 0-11,.

192.Gaur 1 Sanjaya S , Agrawal Richa , (2006) Service Quality

Measurement in Retail Store Context: A Review of Advances Made

Using SERVQUAL and RSQS, Indian Institute of Technology

Bombay, The Marketing Review, , 4, 317-330.

193.Gauvreau Paul, (October 2003), "Making Customer Feel Special

Brings Loyalty," Pharmacy Post 11, no. 10, p. 40;

194.George Milne and Mary Ellen Gordon (1994), 'A Segmentation

Study of Consumer's Attitudes toward Direct Mail', 'Journal of

Marketing, Vol. 8, Spring, pp. 45-52.

195. 'Getting organized to drive growth' , A CII Report, A.T. Kearney

Report (November 2006).

196. Ghodeswar Bhimrao M , (2008) , Building Brand Indentity in

Competitive markets : a conceptual modal , Journal of Product &

Brand Management, Vol. 17, No. 1, 2008 (4-12) 29th ed.

197.Ghosh Jayati , Sengupta Amitayu , Roychoudhury Anamitra ,

(December 2007) Employment Policy Papers : The Impact of

Macroeconomic Change on Employment in the Retail Sector in

India :Policy Implications for Growth , Sectoral Change and

Employment. (The Country Employment Unit Employment Policy

Department .

198.Ghosh, A. (1994); Retail Management 2nd edn., The Dryden Press,

New York.

326

199.Ghosh, Avijit and Sara L. McLafferty 1987, "Sales Forecasting and

Store Assessment Methods", Location Strategies for Retail and

Service Firms, Lexington Books, p. 64.

200. Ghosh, Avijit and Sara L. McLafferty (2002), 'Developing Retail­

Outlet Networks', Location Strategies for Retail and Service Firms,

Lexington Books, p. 175.

201.Giesen Lauri, (March 2002), "Pre-Screening Drafts Best Players,"

Stores, May 2005, p. 124; Debby Stankevich, "Retailers Focus on

Optimizing Technology," Retailer Merchandise; pp. 55-58.

202.Gilbert G. Ronald et al. ( 2004) , Measuring customer

satisfaction in the fast food industry Journal of Services

Marketing, Volume 18 · Number 5 · 2004 · 371-383 ,380.

203.Gilbert David: (2003) Retail Marketing Management; Pearson

Education.

204.Giibert, G.R., Veloutsou, C., Goode, M.M.H., Moutinho, L. (2004),

«Measuring customer satisfaction in the fast food industry: a

cross-national approach)), Journal of Services Marketing, Vol. 18

No.5, pp.371-83.

205.Gladwell Malcolm (June 2005); The Science of shopping; Images

Multimedia Pvt Ltd.

206.Global Brands Faced Up to International Retailing," (2000)

Marketing Week, October 26, 2000, p.32.

207.Global Retail Development Index Published (27th April, 2006);

www.regoverningmarkets.org

327

208.Gold , R.L ( 1958) "Roles in sociological field observation. Social

forces 36, 217- 223

209.Goldfarb Avi, Samila Sampsa, Silverman Brian (July 2009) ,

Retail format as a Barrier to entry .

210.Goldman Arieh (2009); The Transfer of Retail Formats into

Developing Economies: The Example of China; BABSON

COLLEGE; Vol; 77, issue 2; Volume 77.

2ll.Goldman; (2009}; The Transfer of Retail Formats into Developing

Economies: The Example of China; Arieh BABSON COLLEGE; Vol;

77, issue 2.

212.Good David , Schwepker Charles, (Spring-Summer 2001), "Sales

Quotas: Critical Interpretation and Implications," Review of

Business 22, pp. 32-37.

213.Goodwin Vicki , Wofford J. C., Whittington J. Lee, November

(2001); "A Theoretical and Empirical Extension to the

Transformational Leadership Construct," Journal of

Organizational Behavior 22, pp. 759-72.

214.Graeme D , Hutcheson , Moutinho Luiz , (1998), measunng

preferred store satisfaction and using consumer choice criteria

as a mediating factor , Journal of Marketing Management , 14 ,

705-720.

215.Greenland, S.J. and P.J. Me Goldrick (1992), "Researching the

Effects of Retail Environment upon Customer Behaviour in the

Financial Services Sector'', European Marketing Academy

Conference, May, Aarhus.

328

216.Growth of the Mall in India ( White paper series on Growth of

Malls in India , A Chilli breeze Publication.

217.Guercini Simone : (2008) :- Matching format strategy and

sourcing strategy in clothing retail: A conceptual, representation

Vol2, No.3

218.Gupta SP (2001), Statistical Methods, Sultan Chand & Sons

219.Gupta,R, Pharma retailing gams momentum m India',

www .gaitglobalreview .com.

220.Guyer Lillie, (November 2004), "Best Marketting Tool? It's

Loyalty," Automotive News 79, no. 6122 , p. 30; Fredrick

Reichfeld. The Loyalty Effect (Cambridge, MA: Harvard Business

School Press, 1996).

221.Hajewski Doris, (November 7, 2004 )"JCPenney Now Hot on Kohl's

Heels, Retail Industry Watchers Say," Knight Ridder Tribune

Business News, , p. 1.

222.Hammersley. M, (1996) , The relationship between qualitative

and quantitative research Paradigm loyalty versus

methodological eclecticism in J.T.E. Richardson (ed) , Hand book

of qualitative Research methods for psychology and the social

.Sciences, Leicester; BPS Books PP 159-174

223.Hansen Morten , Nohria Nitin, (Fall 2004), " How to Build

Collaborative Advantage," MIT Sloan Management Review 46 ,

pp.22-28.

224.Harvey Meyer, (2000), "Building a Click and Mortar World',

Journal of Business Strategy, Mar/Apr, Vol. 21 (2), pp. 20-25.

329

225.Hausman Angela,(2000) ,"A Multi - Method Investigation of

Consumer Motivations in Impulse Buying Behavior," Journal of

Consumer Marketing 17, no.415, pp.403-20.

226.Herrick Thaddeus, (April 7, 2005 ),"Discounters Gain as Price of

Gas Rises," The Wall Street Journal, , p.Dl.

227.Hill C. Jeanne ,Motes H. William ,(1995) Professional versus

genenc retail services: new insights, Journal of services

marketing,Vol 9, Issue2 pg-22-35

228. Hindu stan Times Kolkata , Travel to Buy , Tuesday 25 July ,

2006.

229.Holahan, C.J. (1978), Environment and Behaviour, Plenum Press,

New York.

230.Homburg Christian , Fiirst Andreas , (July 2005), "How

Organizational Complaint Handling Drives Customer Loyalty: And

Analysis of the Mechanistic and The Organic Approach," Journal

of Marketing 69, pp.95-107;

231. http: I I en.wikipedia.orglwikiiKolkata_culture

232.http:l I siadipp.nic.inlpolicy fierier/ -report-27052008

233.http:/ jwww. business.mapsofindia.com

234.http:/ jwww.astrainfotech.orglkolkatainformationjcalhert/index.

htm

235.http:/ jwww.business-in-asia.com/china_retail.html

236. http: I jwww. business-in-asia.com/ china_retail.html

237.http:/ fwww.euromonitor.com; 'India's retailing comes of age', The

McKinsey Quarterly 2000, No. 4.January 2007.

330

238. http:/ fwww.euromonitor.com; Retail Trade Inter national 2002

239.http~/ fwww.hindu.com/2006/07 I 15/stories/

240.http:/ fwww.imagesfashion.com/backfexpansionfoutlet_

mar05.html

http: I jwww.metimesxomj 20024 7/ net/ 655_million_interent.

242.http:/ fwww.rimispsp.orgfgetdoc.php

243.http:/ fwww.rpggroup.com/sretail.html;Spencer,19.03.2010

244.http:/ /www.thehindubusinessline.com/2006/ 10/06/

stories/200610061311200.htm;

245. http: fwww. unhabitat.org/habrdd/ conditions/

socentasiajindia.htm, accessed on 24 April2004.

246.Huang Lin Chien-, Wu Shih-Chia , (2006), Influence of Audio

Effects on Consumption Emotion and Temporal perception, The

Journal of American Academy of Business, Cambridge* Vol. 10 *

Num. 1 *September.

247.Huff, D.L. (1964), "Defining and Estimating a Trade Area",

Journal of "Marketing 28, pp. 34-38.

248.Hui M.K. , Tsi ( 1996) , D.K., "What to Tell Consumers in Waits of

Different Lengths: An Integrative Model of Service Evaluation,"

Journal of Marketing 60, no.2 , pp.81-90;

249.Huiskonen, J., Pirttila, T. (1998), «Sharpening logistics customer

service strategy planning by applying Kana's quality element

classification», International Journal of Production Economics,

Vol. 56 pp.253-60.

331

250.ICRIER retail report (May, 2008) impact of organized Retailing on

the unorganized Sector.

251.IIMA; INDIA Research and Publications, (2007)

(http: I lwww. thehindubusinessline.coml 2006 I 10 I 06 I stories I 20

0610061311200.htm; cited at

252.IMAGES Retail ( March 2009) - The next 8 wonders - New

research points to unexplored retail real estate opportunity in

eight towns across India.

253.Images retail (April 2006) , Reliance Retail , The stage is set the

Act Begins, Vol 5 , No. 4.

254.Images Retail (April 2009) : DESIGN A strategy , Using smart

architecture as consumption booster, Vol8. No.4.

255.Images retail (December. 2009): A Concession for Diversity, Why

is the shop in-shop not taking off? Vol . 8, No. 12.

256.Images : Retail , Pegu Padma , (January 2004) , Kolkata : Late

Bloomer, but all set to boom, Vol. 3 , No. 1 ,

257.Images Retail - (June 2006), the shop energizes cart India retail,

Vol5, No.6.

258.Images Retail (Feb 2004), Location goldmines in small towns, Vol

3., No.2.

259.Images Retail (Oct 2004) Malling of India Vol. 3 , No. 9

260.1mages retail (Aug 2006), India's Top Sellers, looking ahead, Vol .

5, No.8.

261. Images Retail ( Aug 2009) : The WOW ! factor the bond between

retail drama and customer retention, Vol8. No.8

332

262.Imag,es Retail ( Future Business ) , March ( 2006) , Union Budget

transforming the 2006 landscape for retail Vol 5,No. 3

263. Images retail ( Future of Business ) ( Aug - 2005) , Franchising

the key to retail replication, Vol4 . No.8.

264.Images Retail ( January 2009) Partner to progress the value of

franchising as a low-investment strategy for expansion has

never been in doubt , But can it keep in a high risk scenario ?

Vol . 8, No. 1.

265.Images Retail (June 2005) The IT Multiplier adding the "Click" 2

"brick".

266. Images Retail (June 2008) Shop fitting India, Materials, Patterns

and applications. Vo. 7, No.6.

267.Images Retail (Sep 2005), Select City Walk- Setting Benchmarks

, Perfect Pitch- A retail , Week report . Photo feature- Stores of

the month, Vol. 4, no. 9.

268.India : 2004/2005 Global Retail and Consumer Study from

Beijing to Budapest .Pricewaterhousecooper

269.India brand Equity Foundation ( Market Overview December

2008)

270.India Brand Equity Foundation (IBEF); (March 07, 2008); Retail;

Gurgaon.

27l.India Retail Industry: Snapshot of Indian Retailer, Indian

Consumer, Indian Retail Market Size and Potential/ www.india­

reports.com

333

272.1ndia retail report (May, 2009), Growth of malls m India, A

chillibreeze Publication

273.India Retail SeCtor Analysis (2006-2007); Publish

Date: Apr, 2007; RNCOS.

274.Indian Brand Equity Foundation , Retail by Indian Brand Equity

Foundation

275.Industry Outlook: Department Stores, Columbus, OH: Retail

Forward, February 2004, p.3.

276.Inman, J.J., James, S.D., Jianmin, J. (1997), "A generalized

utility model of disappointment and regret effects on postchoice

valuation", Marketing Science, Vol. 16 No.2, pp.97-111.

277.1RMC (Dec 16. 2005) . Analysis on India Retail opportunity. A. T

Kearney.

278.Iyer, Eswar S. and Sucheta S. Ahlawat 1987, Deviation from a

Shopping Plan: When and Why do Consumers not Buy I terns as

Planned', Advanced in Consumer Research, Vol. 14, Issue 1,

University of Massachusetts, pp. 246-50.

279.Jackson Susan , Schuler Randall, (2003),Managing Human

Resources: Through Strategic Relationships, 8th ed. (Mason, OH:

South-Western, ), p. 328.

280.Jagannathan, V. (2001), 'Vivek's-a store more reputed than the

brands it sells', Business Line, February 5.

28l.Jagnnathan, V. (2000), 'Sony India to restructure, expand

distribution" www.domain-b.com, March 25.

334

282.Jagnnathan, V. (2003), 'Retail reality tales', www.domain-b.com,

March 11.

283.Jaiswal K. U. (November 2008); Observation as Team Leader;

Pantaloon Retail India Ltd, Indore.

284.Jaiswal NEHA (November 2009); PUNE RETAIL REAL ESTATE;

Property One Asia Research; www.propertyoneasia.com/Research

Reports.

285.Jobs in India; www.naukrihub.com

286.Johlke Mark , Duhan Dale, (November, 2000), " Supervisor

Communication Practices and Service Employee Job Outcomes,"

Journal of Service Research, , pp.154-65.

287.Joseph Mathew , Soundararajan Nirupama , Gupta Manisha ,

Sahu Sanghamitra , ( May 2008) . Impact of Organized Retailing

on the Unorganized Sector. Indian Council for Research on

International Economic Relations.

288.Juhasz Aniko , Seres Antal , Stauder Marta ( 2008) Business

Concentration in the Hungarian Food Retail Market, Studies in

Agricultural Economies, No. 108, Page. 67-80.

289.Kahneman, D., Tversky, A. (1979), "Prospect theory: an analysis

of decision under risk", Econometrica, Vol. 47 pp.263-90.

290. Kalhan , A (2007) Impact of malls on small shops and Hawkers,

EPW, June 2, 2007, http:/ /indiafdiwatch.orgjfilejadminfadmin­

site/EPW-study-on-impact-of-malls-on-retailers.pdf

291.Kamath, V. (2003), HLL Shakti', Business Line' New Delhi, April

25.

335

292.Kannan, S. (2001), 'Huge potential awaits retailing', Business

Line, Thursday, December 26.

293.Katz K.L., Larson B.M. , Larson R.C., (1991), "Prescriptions for

Waiting in line Blues: Entertain, Enlighten, and Enrage," Sloan

Management Review 32, no.4 , pp.44-53;

294.Kaufonan Peter , Jaya- Chandran Satish , Roes Randall L : (

November 2006) The Role of Relational Embeddedness in Retail

Buyer's Seclection of New Products , Journal of Marketing

Research, Vol . XLIII , Page 580-587 .

295. Kaul Subhashini (October 2005 ) Measuring Retail Service

Quality: Examining Applicability of International Research

Perspectives in India , liMA?? INDIA Research and Publications

,W.P. No. 2003-10-02 Page No. 14 W.P. No. 2005-10-02 .

296. Keeney, R.L., Howard, R. (1976), Decision With Multiple

Objectives: Preferences and Value Tradeoffs, John Wiley & Sons,

New York, NY.

297.Kelly, J.R. (1991), 'Commodification and Consciousness: An initial

study', Leisure Studies, Vol. 10, pp. 7-18.

298.Kelton Christina M.L, Rebelein (2007) Can we have a High- end

Retail Department store , Economic Development Journal Winter

, Vol -6, No. 1.

299.Kerfoot, S., Davies, B. and Ward,P.(2003),'Visual merchandising

and the creation of discernible retail brands', Internal Journal of

Retail & Distribution Management, Volume 31, No.3.

336

300.Kerin Roger A. , Jains Ambuy , Howwed Daniel J. ,( Winta

1992) , St ore shopping and consumer price - quality - value

perception , Journal of retailing:- Vol 68 No. 4,

301.Kerr Orin S., (March 2004), "The Fourth Amendment and New

Technologies: Constitutional Myths and the Case for Caution,"

Michigan Law Review 102, no. 5 pp. 801-89;

302.Kim Iksuk, Christiansen Tim , Feinberg Richard , Chol Hyunjip

(2005) , Mall entertainment and shopping behaviour: A graphical

modelling approach Advances in consumer Research, Vol- 32.

303. Kim Kijoo , Kim Eyong B (2006) Suggestion to enhance cyber store

customers satisfaction . The Journal of American Academy of

Business , Cambridge , Vol -9 , No. 1 .

304. Klasser Michail L. , Dinnls Cleyson and J as pel ( April 1996 )

,perceptual effect of a sales persons stigmatizes appearance on

store image: An experimental study of students. The international

review of Retail , Distribution and Consumer Research.

305.Knight Frank India Research (Mumbai) 2002, 'Searching for

space', Praxis Business Line, January.

306.Kolter,P. 1973-74, 'Atmospherics as a Marketing Tool', Journal of

Retailing, 49, pp. 48-63.

307.Kong, Hong; Chiu shuk Man; Yau Yung, ( 2007) A necessary evil

or an income driver? A preliminary study of public space in retail

facilities,Received (in revised form): Journal of Retail and Leisure

Property (2007) 6, 299-309.19 October 2007

337

308.Kopalle, P.K., Lehmann, D.R. (1995), "The effects of advertisement

and observed quality on expectations about new product quality",

Journal of Marketing Research, Vol. 32 pp.280-90.

309.Kostecki M. (1996) "Waiting lines as a Marketing Issue," European

Management Journal 14, no. 3, pp.295-303;

310.Kothari C.R. Research Methodology , Methods and Techniques :

New age international publishers ( 2009)

3ll.Kotler Philip , Marketing Management , ( 2001) The Millennium

Edition, Prentice Hall of India Pvt. Ltd. , New Delhi .

312.Kotler, Philip (1973), 'Atmospherics as a Marketing Tool, Journal

of Retailing, Vol. 49, winter, pp. 48-64.

313.Kotler, Philip (2000), Marketing Management, lOth Ed., Prentice

Hall of India Pvt Ltd, New Delhi.

314.KPMG International (2006) Indian retail: On the fast track,

bridging the capability gap.

315.Krishna Trichy; Koelemeijer Kitty & Rao Ram ( 2002 ) ,

Consistent Assortment Provision and Service Provision in a Retail

Environment , Marketing Science, Vol21, No.1, Winter, pg 54-73.

316.Krishna Vishal , ( January 2008) , Squaring Up To Survive ,

Small retailers give big retail a run for its money .

317. K S A Technopak (I) Pvt Ltd, the Indian Operation of the US-based

Kurt Salmon Associates

318.KSA Technopak (2001), Consumer Outlook Report, ksa­

technopak.com.

319. KSA Technopak-Consumer Outlook, (May 2002).

338

320.Kumar Purushottam , (2008)0rganized Retail In India; hhtp:l I

logs.expressindia. com I showblogdetails

321. Kumar V. , Shah Denish, (2004)"Building and Sustaining

Profitable Customer Loyalty for the 21st Century," Journal of

Retailing 80, no. 4 , pp. 317 -30;

322.Kumar, K (2008) "New firm formation and employment growth in

Bangalore's IT sector: The role of local entrepreneurs and

multinational firms" Paper presented at the 3rd European

Conference on Entrepreneurship and Innovation (ECEI 2008) at

The University of Winchester, UK on 15-16 September.

323.Kuruvilla Shelja Jose, Ganguli I ( 26 February 2008 ) Mall

development and operations: An Indian perspective , Journal of

Retail and Leisure Property ( 2008) , Vol .7, No.3, PP 204- 215.

324.Laczniak Russell N. , Decarlo Thomas E. , Motley Carlo M. ,

(1996), Retail equity perception and consumer's processing of

negative word -of"""" Mouth communication , Journal of Marketing

theory and Practice .

325.Lambert, D.M., Stock, J.R. (1993), Strategic Logistics

Management, 3rd ed., Richard D. Irwin, Homewood, IL.

326. Langrehr W. Frederick , ( 1991) , Sub: Retail Shopping Mall

Semiotics and hedonic consumption , Advances in Consumer

Research , Vol 18 .

327.Lattin James M , Bucklin Randolph E. , ( 1992) A Model of

Product Category Competition Among Grocery Retailers, Journal

of Retailing , Vol 68 , NO. 3.

339

328. Laudon David L , Bitta Albert J. Della ( 1993) Consumer Behavior

(Concepts and applications ) , Published by Tata MeGraw-Hill

Publishing Company Ltd.

329.Lavin, M. 1993, 'Wive's Employment, Time Pressure, Phone and

Mail Order Shopping- an Exploratory Study', Journal of Direct

Marketing, Vol 7, No. 1, pp. 42-9; Kelly, D. 1994, 'Doing the Time

Crunch-Again', Prospects, May 27, Lehman Brothers Global

Economics, New York.

330.LeBlanc Ronald , Turley L.W., (1994) "Retail Influence on Evoked

Set Formation and Final Choice of Shopping Goods," International

Journal of Retail & Distribution Management 22, pp.10-17.

331.Lehman Donald , Winer Russell, (2004); Analysis for Marketing

Strategies, 6th ed. (Burr Ridge, IL: Mc-Graw-Hill/Irwin,.

332.Lei David, Jr John Slocum., (February 2005), "Strategic and

Organizational Requirements for Competitive Advantage,"

Academy of Management Executive, pp.31-46.

333.Leszczyc, Peter T.L. Popkowski, Ashish Sinha , Harry J.P.

Timmermans 2000, 'Consumer Store Choice Dynamics: An

Analysis of Competitive Market Structure for Grocery Stores,'

Journal Of Retailing, Vol. 59, No, 2, Summer, pp. 75-105;

334.Levy and Weitz (2002,) Retailing Management, Tata McGraw-Hill

Publishing Company Ltd, New Delhi.

335.Levy Michael, Weitz Barrton A, Pandit Ajay (2008), Retailing

Management, Published by Tata McGraw- Hill Edition.

340

336.Levy, M. and B.A. Weitz (2002), 'Multiple Regression Model', 'Site

Selection', Retailing Management,' 4th edn, Tata McGraw-Hill, p.

267.

337.Levy, M. and BJL Weitz (2003,) Retailing Management, 5th edn,

Tata McGraw-Hill, Delhi.

338. Levy, Michael and Barton A. Weitz (2002) Retailing Management,

Tata McGraw-Hill, 4th edn, p. 81.

339.Levy, Michael and Barton A. Weitz (2002); Retailing Management,

Tata McGraw-Hill, 4th edn, p. 172.

340.Levy, Michael and Barton A. Weitz (2004}, Retailing Management,

5th edn, McGraw-Hill.

34l.Lewis, William (2001), 'Unlocking Potential: Renove Barriers to

India's Growth', The Wall Street Journal, 11 September.

342.Lewison, Dale (1997), Retailing, 6th edition. Upper Saddle River,

NJ: Prentice Hall 29. Timmermans, H (1994), "Editorial", Journal

of Retailing and Consumer Services, Vol. 1 No.1, pp.3-5.

343.Liang Chiung-Ju., Wang Wen-Hung , (12th October, 2005) ,

Evaluating the interrelation of a retailer's relationship efforts and

consumers' attitudes and behaviour , Received (in revised form):

The Marketing Review, 2006, 4, 317-330.

344.Lim Andrew, Rodrigues Brian, Zhang Xingwen: ( 2004) ,

Metaheuristics with Local Search Techniques for Shelf-Space

Optimization ,

INFORMS.

Management Science 50(1), pp. 117-131, ©

341

345. Lindeman Teresa, ( October 17, 2004) "Limited Assortment"

Grocery Stores Battle Supermarkets m Pennsyvania," Knight

Ridder Tribune Business News, , p.1.

346.Lindstorni Martin. Don Peppers and Martha Rogers (2001),

'Clicks, Bricks and Brands: the Marriage of Online and Offline

Business', Kogan Page, London, P. 11.

34 7. Lindstrom, Martin 1999, 'The Role of Retail in the Internet Age',

www.clickz.com, July 1.

348.Lubovek Seth, (December 4, 1995) "Don't Listen to the Boss,

Listen to the Customers," Forbes, , pp. 45-46.

349.Lusch and Dunne 1990, Retail Management, South-Western '

Publishing Co., Cincinnati, HO.

350.Machintosh Gerrard , Lockshim Lawrence , (1997), "Retail

Relationships and Store Loyalty: A Multi-Level Perspective,"

International Journal. of Research in Marketing 14,

pp. 487-97.

351.Machleit Karen A. , Eroglu Sevgin A. , Mantel susan Powell ,

(2000) , Perecived Retail crowding and shopping satisfaction :

What modifies this relationship. Journal of Consumer Psychology

, 9 (1) , 29 to 42 ,

352.Mahler Peter (2008) India- future of retailing,

www.rai.net.in/ articaljindia.

353.Majumdar Aveek (December, 2005) , A model for customer

loyalty for retail stores inside shopping malls- An Indian

342

perspective , Journal of Services Research, Special Issue,

Institute for International Management and Technology.

354.Majumdar, S. (2002), 'FDI in retailing: India as a supermarket',

Business Line, Tuesday, Sep 17.

355.Maltzler, K., Hinterhuber, H.H. (1998), "How to make product

development projects more successful by integrating Kane's model

of customer satisfaction into OFD", Technovation, Vol. 18 No.1,

pp.25-37.

356.Mangold, W.G., Faulds, D.J. (1993), "Service quality in a retail

channel system", Journal of Services Marketing, Vol. 7 No.4,

pp.4-10.

357.Maptila AnnaS. , Wirtz Jochen, (Summer 2001) , "Congruency of

Scent and Music as Driver of In-Store Evaluations and Behavior,"

Journal of Retailing 77, no. 2, pp. 273-89.

358.Marineau Phillip ,(June 17, 2004) "Fitting In: In Bow to Retailer's

New Clout, Levi Strauss Makes Alterations," The Wall Street

Journal, , p.Al.

359.Markin, R.J., C.L. Lillis and C.L. Narayana (1976), Social

Psychological Significance of Store Space', Journal of Retailing,

Vol. 52, No, 1, pp. 43-54.

360.Matilla, A.S. and J. Wirtz (2001), 'Congruency of Scent and Music

as a Driver of In-Store Evaluation and Behaviour', Journal of

Relating, Vol. 77, pp. 273-89.

343

36l.Mattila Anna S., (December 2001 )"Emotional Bonding and

Restaurant Loyalty," Cornell Hotel and Restaurant Administration

Quarterly., pp. 73-80;

362.Mayo, James M (1993); The American Grocery Store: The

Business Evolution of an Architectural Space. Westport, Conn.:

Greenwood Press.

363.Mc Goldrick Peter J. , Betts Erica J. , Wilson Alexander F. (

January 1999) , Modelling Consumer Price cognition : evidence

from discount and super store sector , The service industry

journal , Vol: 19 No. 1 Page :- 171- 193.

364.Mc Guire Rose, Page Walter (Febuary 2008) , Retail Sales & The

Economy.

365. Me. Goldrick Peter J , (2002) , Retail Marketing , Me. Graw Hill

Education. UK.

366. McCarthy Cathleen, (April1992) "Aromatic Merchandising:

Leading Customers by The Nose," Visual Merchandising And

Store Design, , pp.85-87.

367.Mdntosh A; (2006); The Contribution of the Retail Sector to the

Economy, Employment and Regeneration; King Sturge.

368.McKinney Letecia N , Traylor Dana Legette , Kincade Doris H . ,

Holloman Lillian 0., ( October 2004 ) Selected social Factors and

the clothing buying Behaviour Patterns of Black College

Consumers . Int. Rev. of retail , Distribution and consumer

Research , Vol 14 . No.4, 389 -406.

344

369.McKinnon John, (June 1996 )"Retailers Beware!" Florida Trend, ,

p. 3.

370.McQueen, R.A., Chritina, K. (1999), Research Methods in

Psychology: A Practical Introduction, Prentice-Hall, New York, NY,

37l.Megicks Phil and Waranly Gary, (Feb -2008), Market orientation

and performance in small independent retailrs in the UK, The

international Review of retail , Distribution and Consumer

Rsearch Vol- 18 , N0.1 ( 105- 119) .

372.Mello, Adrian (2001), Tour Myths of Online Re tailingS, November

7.

373. Mermelstein, shalback zid lina, Abu: (2005) Marketing Brief, MM

November /December

374.Messinger, Paul R. , Narasimnan Chakravarthi 1997, 'A Model of

Retail Formats Based on Consumers' Economising on Shopping

Time', Marketing Science, Vol. 16, No. 1, pp. 1-23.

375.MICA (1998),VALS Among Residents of Ahmedabad Unpublished

Study';

376.Miles , MB and Huberman , A.M. ( 1994) Qualitative data

analysis- An expanded source. Books, Sage, New Bury. Park.

377.Milestornes, an ORG-MARG publication

378.Milliman, Ronald E. (1982), 'Using Background Music to Affect

the Behaviour of Supermarket Shopper', Journal of Marketing,

Vol. 46, pp. 86-91.

379.Mirgan Michael (31st July, 2006 ), Making space for experience,

Journal of retailing, Vol- 5 , pp- 305- 313.

345

380.Mitchell A , Kirkup M H (2003); Retail Development and Urban

Regeneration: A Case Study of Castle Vale, International Journal

of Retail and Distribution Management, 31 (9): 451-458.

38l.Mitra S.N , ( 2007) , Retail Management , Published by Pointer

Publishers.

382.Mittal, V., Ross, W.T. Jr, Baldasare, P.M. (1998), "The asymmetric

impact of negative and positive attribute-level performance on

overall satisfaction and repurchase intentions", Journal of

Marketing, Vol. 62 pp.33-47.

383.Miyamoto, J.M., Wakker, P.P., Bleichrodt, H. (1998), "The zero­

condition: a simplifying assumption in QALY measurement and

multiattribute utility'', Management Science, Vol. 44 No.6,

pp.839-49.

384.Moe Windey , Fader Peter , (Winter 2004) , "Capturing Evolving

Visit Behavior in Clickstream Data," Journal of Interactive

Marketing, pp.5-16.

385. Mohanty Sangeeta and Panda Abhaya ( August 2008) , Sub :

Factors exploring the consumers attitude towards choosing a

grocery store :An empirical study, Vol . 1 (5).

386.Montgomery Cynthia , (April 1995), "Creating Corporate

Advantage," Harvard Business Review, May- June 1998, pp.71-

80; Shelby Hunt and Robert Morgan," The Comparative

Advantage Theory of Compitition," Journal of Marketing 59, pp.l-

15;

346

387. Moore Christopher M , Lochhead Malcolm, (Sep. 1998 ) , The

Management of retail design : Demystifying the activity , Journal

of consumer studies and home economics, Vol: 22 , Issue . 3 ,

PP 121- 130.

388. Moorthy Sridhar, Ratchford Brian, Talukdar Debabrata, ( Summer

1996) ," Consumer Information Search Revisited: Theory and

Empirical Analysis, "A Proposed Model of Consumer External

Information Search," Journal of the Academic of Marketing

Sciences 24 , pp.246-56.

389.Morgan Michael (2006) Making space for experience , Journal of

Retail and Leisure Property, Vol- 5, pp- 305-313.

390. Moss Philip, Salzman Harold , Tilly Chris (2006) Under

Construction: The Continuing Evolution of Job Structures in Call

Centers. ; Industrial Relations; November 2006.

391.MTV's 2001 survey of India's young adults (15-24 years), The

Marketing White book 2003-04,The Essential Marketer's

Handbook, Business World, pp. 108-113.

392. Mukherjee Swati (17th April , 2005) , The Growing Inter-

Relationship between Information Technology and Retail

Marketing , Souvenir , Emerging Trends in it Enabled

Management, Institute of Management and Information

Technology.

393. Munoz J. Mark , Raven Peter V. (2006 ) , an exploratory study of

retail service management in the Philippines . Welsh Dianne H.B

(2006) Vol. 1 .

347

394.Nagasubramanian M.M. 2003, 'Living it up', WWW;etretailbiz, Nov.

395. Nair , Suja , ( 2007) : Retail Management , Published by Himalaya

Publishing House Pvt. Ltd.

396. Nath Kamal (03 Aug 2005) , sez for punjab soon , Press Releases;

Ministry of Commerce & industry ; New Delhi .

397.Nava, M. (1996), 'Modernity's Disavowed Women and the

Department Store', in Nava, M. and A. 0'

398.Neo Lynda Wee Keng , Wing Tong Kok , (2005) , The 4 Rs of

Asian Shopping Centre Management , Published by Marshall

Cavendish Academic .

399.Newman, A.J. and P. Cullen (2002), Retailing: Environment and

Operations, Thomson Learning, 1st edn, pp. 14-15.

400.Nicholls Walter, ( January 12,2005 )"Destination Supermarket:

The growing Attraction of Dining In, with the Eggplant Close,"

Washington Post, , p.FOl.

401.Noble Stephanie M. , Phillips Joanna, (Winter 2004), "Relationship

Hindrance: Why Would Consumers Not Want a Relationship with

a Retailer?" Journal of Retailing 80, no. 4 ,pp. 289-303.

402.Noble Steve , Shenkan Guggenheim Amy , Shi Christiana

December 2009) , The Promise of Multi - Channel Retailing ,

Page 47-50.

403.Nyeck Simon , Morales Miguel , Ladhari Riadh , Pons Frank

(2002) European Marketing Association (EMAC).

404.0beroi Dhruv (November 2009); Articles authored on 'Personal

Finance' published online at www.personalfn.com

348

405.0beroi, R ; (December, 2009), Best Job Opportunities in 2010 in

India; http: I I ezinearticles.coml R. Oberoi.

406.0EEC (1960); Shopping in Suburbia, British Market Research

Bureau, London.

407.0hbora Tatsuo, Oishi Kanoko, and Yamanashi Hirokazu ,

The emperor's new stores ,The wrenching transition through

which Japanese retailing must now pass opens many windows of

opportunity for foreign as well as domestic companies . (The Me

Kinsey Quarterly 1994 No.2)

408.0i Walter Y. (2004) Policy Forum : Competition Issues in the

Australian Grocery Industry , The Supermarket : An Institution

Innovation , The Australian Economic Review , Vol 37 , No. 3 PP

(337 -42)

409.0liva,T.A., Oliver, R.I., Rearden, W.O. (1995), "The relationship

among consumer satisfaction, involvement, and product

performance", Behavioral Science, Vol. 40 No.April, pp.412-32.

410.0liver, R.I. (1993), "Cognitive affective and attribute base of the

satisfaction response", Journal of Consumer Research, Vol. 20

No.December, pp.418-30.

411!.0sborn Suzanne Barry, (November 1, 2000), "Is your Customer

Being SERVER?" Chain Store Age, p.52.

412.Palazzo Suzanne Vita, (2005)"House of Cards: Frequent Shopper

Programs Must Give Customers Reason to Value Their Shopping

Experience if They're to be Anything More than Price Vehicles,"

Grocery Headquarters 71, no. 5, p. 53.

349

413.Parameswaran, M. G. (2003), 'Understanding Shoppers: Building

powerful brands using shopper research, Tata McGraw-Hill.

414.Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988); "SERVQUAL:

a multi-item scale for measuring consumer perceptions of service

quality", Journal of Retailing, Vol. 64 (1) , pp.12-40.

415.Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1991), "Refinement

and reassessment of SERVQUAL scale", Journal of Retailing, Vol.

67 No.4, pp.420-50.

416.Park, J.T., Baek, J.W., Honk, J.W.K. (2001), "Management of

service level agreements for multimedia Internet service using a

utility model", IEEE Communications Magazine, Vol. 39 No.5,

pp.100-6.

417.Parsons, A.G. (2003), 'Assessing the effectiveness of shopping mall

promotions: customers analysis', International Journal of Retail &

Distribution Management, Volume 31, No.2.

418. Patton M.Q ( 1990) Qualitative evaluation and Research Method

, SAGE , New Bury Park , CA .

419.Peattie S. (1998), 'Promotional competitions as a marketing tool in

food retailing', British Food Journal,

Volume 100, No. 6.

420.Penaloza Lisa , Gilly Mary, ( Summer 1999) ,"Marketer

Acculturation: The Changer and the Changed," Journal of

Marketing 63, pp. 84-95.

42l.Perkins John and Freedman Craig : Organizational Form and

Retailing Development : The Department and Chain Store ,

350

(1860-1940) , The service Industries Journal , Vol 19 , No. 4 PP

123-146, Published by Frank Cass London

422.Phau Ian , Sequeira marishka, Dix Steve . ( 2009) To buy or not

to buy a " Counterfeit " Ralph Lauren Polo Shirt . The role of

lawfulness and legality toward purchasing counterfeits . Vol . 1 ,

No.1 . PP (68 -80).

423.Philip, G., Hazlett, S. (1997), "The measurement of service quality:

a new P-C-P attributes model", International Journal of Quality &

Reliability Management, Vol. 14 No.3, pp.260-96.

424.Philip, G., Hazlett, S. (2001), "Evaluating the service quality of

information services using a new P-C-P attribute model",

International Journal of Quality & Reliability Management, Vol.

18 No.9, pp.900-16.

425.Porter Michael, (November-December 1996), On Competition

(Bostos: Harvard Business School Press, 1998); Michael Porter,

"What Is Strategy?" Harvard Business Review,, pp. 61-78.

426. Pradhan Swapna , ( 2009) , Retailing Management Text & Cases

Tata McGraw - Hill Publishing Company ltd. 3rd Edition.

427.Prasad Ch. J.S. and Reddy Raghunatha ( October - December

2001) A study on the role of demographic and phychographic

Dynamics in Food and Grocery retailing, The Journal of Business

perspective , Vol. II , No. 4 .

428. Price waterhouse coopers; ( 2004-2005) Global retailing and

consumer study from bey to Budapest.

351

429.Pricewaterhouse Coopers (1999), 'Food for Thought', Special

Insert 30 (1), July. www.merceroliverwyman.com, 'Retail Banking

Industry: Challenges'.

Industry Canada (2000), 'Logistics and Supply Chain

Management: Sector Competitiveqess Framework'.

430.Product Penetration and Consumption Patterns -The Marketing

Whitebook (2003-04); 'The Essential Marketer's Handbook;

Business World, p.65.

431. Putrevu San jay , Ratchford Brian T., (Winter 1977) , "A model of

Search Behaviour with an Application to Grocery Shopping,"

Journal of Retailing 73, pp.463-87.

432. Rahul & Rahil on Retail , (2007) Organized Retail " Inquilab" in

india Current landscape of retail 1n India

cs.stanford.edujpeoplejthathoojretail.pdf.

433. Raja Gopal ( 19th January , 2009 ) , Sub: Growing shopping malls

and behaviour of urban shopper , Journal of Retail Leisure

property, Vol- 8, Page- 99 -118.

434.Rajicic ,Biserka Novakovire , Ciric Maja , { 2008 ) , the

importance of service quality for achieving customer satisfaction ,

Economic and Management Academy, Novi Sad, Serbia Rapidly

Expanding Garment Retail Sector.

435.Rath, Lee {1984), 'Store Music Directly Affects Buying Trend:

Expert Advises Tailoring it to Suit Clients', Merchandising,

August.

352

436.Raven Peter, Welsh Dianne H.B. (2004) , An exploratory study

of influences on retail services quality: a focus on Kuwait and

Lebanon, The Journal of service Marketing, Vol 18, Issue 3, pg-

198-214

437.Reardon, T, Berdegue J.A. ( 2007 ), WDR Background paper on

retail led Transformation of agri-food systems, Box focusing on

whether the rise of super markets includes small farmer.

438.Reardon, T, _Hopinks Countries : Policies to address emerging

Tensions among super markets, suppliers, and Traditional

Retailers, European Journal of Development Research, 18 ( 4 ).

439. Reilly, W. J. 1931, The Law of Retail Gravitation, Knickerbocker,

New York.

440.Reinartz Werner , Kumar V., (October 2000), "On the Profitability

of Long-Life Customers in a Noncontractual Setting: An Empirical

Investigation and Implication for Marketing," Journal of Marketing

64, pp. 17-33,

441. Resseguie H.E , ( 1965) , Format development and Retail change

,Business history review.

442.Retail in India, (28 December, 2007), Pricewaterhouse India retail

report.

443.Retail in India : Getting Organized to drive growth A.T. Keaney

report.

444.Retail Mall & Brands India 2008 (August 22 & 23 , 2008 Hyatt

Regency, Mumbai, India) A Network opportunity for developers

of Malls and Brand Managers.

353

445.Retail Omnibus: (May, 2009); Four Reports on the Retail Scene in

India, Chillibreeze Solutions Pvt. Ltd .publication.

446.Retail Scenario in India , ( unlimited opportunity ), www.cn­

online.org.

447.Retail Scenario in India,(unlimited opportunity) www.ciiindia.org

448.Retail Talent Evolution :- How Retailers are adapting in Today's

Complex Environment . (Deloitte.) (2009), www.deloitte .Comfus

/Retail.

449.Retailing The Sunrise Sector, Marketing Series, ICFAI.

450. Rollag Keith, (November 2004), "The Impact of Relative Tenure on

Newcomer Socialization Dynamics," Journal of Organizational

Behavior 25, pp. 853-73;

451.Roy Abhik, (1994) , Correlates of Mall visit frequency, Journal of

Retailing, Vol 70 , No. 2 , PP- 139.

452.Rust Roland T. , Donthu Naveen , (February 1995 ) Capturing

Geographically Localized Misspecification Error in Retail store

choice Models, Vol. XXXII, 103-110.

453.Rust, R.T., Inman, J.J., Jianmin, J. (1999), "What you don't know

about customer-perceived quality: the role of customer

expectation distributions", Marketing Science, Vol. 18 No.1,

pp.77-92.

454.Ryan P ( September 2006) India's Growing Consumer Product

and Retail Market

.www.marubeni.com/ dbps_datajresearch0609./ 27-6-07

354

455.Sabnam, Arunn, Paul Bino GD ( 2008 ) TATA institute of social

sciences, Deonar, Mumbai, Adecco institute

http: I I atlmri.googlepages.coml

456.Sagon Candy, "Move It Along, Please," Washington Post, June 8,

2005, p. FOl.

457.Sainsbury Alan (1967); chairman of Sainsbury's from 1956 to

1967 and president from 1967 to 1998 (b. Aug. 13, 1902, London,

Eng.-d. Oct. 21, 1998, Toppesfield, Essex, Eng.);

www. britannica. com

458.Sakashita Noboru (2000). An Economic Analysis of convenience­

store location, Urban studies . Vol. 37, No.3, 471- 479.

459.Salil Panchal and Morpheus Inc. (2003), 'What is VAT? And why

VAT', www.rediff.com, April 12.

460.Sawmong Sudaporn , Omar Ogenyi , (Oliver, 1997). The Store

Loyalty of the UK's Retail Consumers South Bank University,

London, , The Journal of American Academy of Business,

Cambridge* September 2004.

461. Sayre Shay, (200 1), Qualitative Methods for Marketplace

Research, Published by, SAGE Publications Inc.

462.Schept Ken : ( July 2008) Retailing in India Challenges and

Opportunities, www.emerald.com.

463. Schiffman Leon G , Kanuk Leslie Lazar (2003) Consumer

Behavior, Publishing by Prentice- Hall of India Pvt. Ltd.

355

464. Schlosser Ann E. ( 1998), Applying the functional theory of

attitudes to understanding the inflations of store atmosphere on

store, Journal of Consumer psychology, Vol: 7 (4) 345-369,

465.Sckokai Paolo , Soregaroli Claudio ( 2008-1) , Impact of private

label development across retail formats: Evidences from the

Italian dairy market , Review of Agricultural and Environmental

Studies, 87 (2008 - 2), 27-4 7

466.Seiders Kathleen , L. Berry Leonarel , Gresham G. Larry , (

Spring 2000 ) , Attention , Retailers ! How convenient in your

convenience strategy, Sloan Management review.

467.Sekaran Uma : Research methods for business (2006), a skill

building approach , Wiley India (P) Ltd. ( 2006) .

468.Shabnam Shaoni , Paul Bino G.D December, (2008) , Tata

Institute of Social Sciences, Deonar, Mumbai.

469.Sharma Arunn , Levy Michael , Kumar Ajith (2000) , Knowledge

structure and retail sales performance An empirical

examination. , Journal of Retailing, Vol- 76 (1), PP: 53- 69 .

470.Sharma, A., Levy, M., & Kumar, A. (2000), Knowledge Structures

of Salespeople," Journal of Personal Selling and Sales

Management, Vol. 27, No. 2,169-181.

471.Shaw , Gibbs J., (1999(, "Procurement Strategies of small

Retailers Faced with Uncertainty: An Analysis of Channel Choice

and Behaviour," International Review of Retail, Distribution and

Consumer Research p, no 1 , pp.61-75.

356

472.Shaw G, Alexander A, (2006) ; "Interlocking Directorates and the

Knowledge Transfer of Supermarket Retail Techniques from North

America to Britain" International Review of Retail, Distribution

and Consumer Research 16 375-394.

473.Shaw G, Curth L, Alexander A, (2004) ; "Selling Self-Service and

the Supermarket: the Americanisation of food retailing in Britain ,

1945-60" Business History 46 568-582 .

474.Shea, (eds), Modern Times: Reflections on a Century of English

Modernity, Routledge, London, UK.

4 75. Shy Oz and Stenbacka Rune ( 2008) , Price completion business

hours and shopping flexibility , The Economic Journal , ( 118

Aug .. )

476.Simon Bernard , (October 19, 2003)

Convenience," New York Times, p.Bl.

"Going Beyond Mere

4 77. Singla Vikas , Virdi Singh Sandeep Singla Bhushan Bharat

(January 2009 ) Sub: Measuring Service Quality : A Study of

Retail Industry , IME Journal , The research journal of Institute

of Mgt education , Gaziabad (India) , Voll - III , No- 1 , ISSN -

0974-0716.

4 78. Sinha Piyush Kumar, Prasad P. V. R. , (2004) Reference Price:

Impact of Shopper's Behaviour at the Store, Decision, Vol. 31, No.

1, January - June,

479.Sinha, K.P , Kar, K.S (1997) An Insight into the Growth of New

Retail Formats in India'; www.iimahd.ernet.in W.P. No. 2007-03-

04.

357

480.Sinha, P.K , Uniyal, D.P, (2007) , Managing Retailing; Oxford

Higher Education;

481.Sinha, P.K. (2003), 'The world within shop',

www.thehindubusinessline.com, Jan. 3.

482.Sinha; P.K. and D.P. Uniyal (2003), 'Using Observational Research

for Behavioural Segmentation of Shoppers', presented in the lOth

International Conference on Recent Advances in Retailing and

Services Sciences, Portland, USA, August 2003.

483.Sinha, Piyush Kumar and Dwarika Prasad Uniyal (2004), 'Using

Observation Research for Segmenting Shoppers, Journal of

Retailing and Consumer Research, Netherlands.

484.Sinha, Piyush Kumar and Dwarika Prasad Uniyal (2005); 'Using

Observational Research Behavioural Segmentation of Shoppers',

Journal of Retailing and Consumer Services, January, Vol. 12,

Issue 1, pp. 35-48.

485.Sinha, Piyush Kumar, Arindam Banerjee, Dwarika Prasad Uniyal

2002, 'Deciding Where to Buy: Store Choice Behaviour of Indian

Shoppers', Vikalpa, Vol. 27, No. 2, pp. 13-28;

486.Sirdy M. Joseph, Grewal Dhrub , Mangleburg Tamara, (August

2000), "Retail Environment, Salf-Congurity, and Retail Patronage:

An Integrative Model and Research Agenda," Journal of Business

Research 49, no. 2,pp. 127-38.

487. Sivakumar, A. 2003, 'All that surrounding air' '

www.etretailbiz.com, March.

358

488. Smith Howard , Hay Donald ( Spring 2005 ) Street , Mall ,

Supermarket, Journal of Economics and Management Strategy,

Vol , No. PP . 29-59.

489.Sommers, R. and Susan Aitkens (1982), 'Mental Mapping of Two

Superstores', Journal of Consumer Research, Vol. 9, pp. 211-15.

490.Spangenberg R. Eric, Crowley E. Ayn and Henderson W. Pamela

, (April , 1996) Improving the store environment : Do Olfactory

cues affect evaluations and behaviour? Journal of Marketing ,

Vol- 60.

491.Sparks John , Schenk Joseph, (December 2001),"Explaining the

Effects of Transformation Leadership," Journal of Organizational

Behavior 22, pp. 849-68;

492.Spenberg, E.R., A.E. Crowley and P.W. Henderson (1996),

Improving the store environment: Do olfactory cues affect

evaluation and behavior', Journal of Marketing Vol. 60, No. 2, pp.

67-80.

493. Spencer's Retail, Client, Hindu B. Line edition, Banglore ,Octber

24, 2009,pp 19

494.Spiller Achim , Bolten Jan , Kennerknecht Raphael (June 10-13

2006) , : Customer Satisfaction and Loyalty as success factors in

organic food retailing. (paper presented at the 16th Annual World

Forum and Symposium "Agribusiness , Food , Helth , and

Nutrition ") lAMA Conference , Buenos Aires , Argentina .

495.Spradley . J.P. (1980} Participant observation , Fort worth , Tx:

Harcourt Brace? Janovich College Publishers.

359

496.Spreng, A.M., Mackenzie, S.B., Olshavsky, R.W. (1996), "A

reexamination of the determinants of customer satisfaction",

Journal of Marketing, Vol. 60 No.July, pp.15-32.

497.Sreejith A , V.P. Jahgathy Raj , ( 8-10 April , 2007 ) Organised

Retail Market Boom and the Indian Socity , International

Marketing Conference on Marketing and Socity , IIMK .

498.Stevenson, Lawrence N., Joseph C. Schlesinger and Michael R.

Pearce 1999, Power Retail, McGraw Hill, Canada, pp. 58-84.

499. Stobart Jon, Hann Andrew (April 2004), Retailing Revolution in

the Eighteenth Century? Evidence from North-West England,

Business History, Vol46, No.2, PP 171- 194.

500.Stobart J. & Hann A. (April 2004); Retailing Revolution in the

Eighteenth Century? Evidence from North-West England;

Business History, Volume 46, Number 2, pp. 171-194(24)

Publisher: Routledge.

501. Store Brands today, "Private Label Manufacturers Association

Homepage, http:/ fwww.plma.com, accessed April21, 2005.

502.Sturge King (2006)tribution of the retail sector to the economy,

employment and regeneration,28p.: www.kingsturge.co.uk ).

503.Sudalaimuthu S , Devi S (2007); Handloom industry in India;

www .fibre2fashion.com/ industry-article .

504.Sudhakar, V.S. (2004), 'E-Tailins:-The Opportunities and the

Challenges', Presentation at Indian Institute of Management,

Ahamedabad.

360

SOS.Sullivan M & Adcock, D; (2002) Retail Marketing;. Thomson

Publication, UK.

506. Summary of Retail Scene in India - Updated April 2009

http:/ jwww.india-reports.com

507.Summers Teresa A. , Hebert Paulette R., (November 2001),

"Shedding Some Light on Store Atmospherics; Influence of

Illumination on Consumer Behavior," Journal of Business

Research 54, no. 2, pp. 145-50.

508.Sunday Times of India , Shoppers Feel Good , Once Again ,

Kolkata October 4 , (2009) .

509.Sunggs Thelma, Retailing:- The Quest to keep up with Market

forces - The Black collegian , second semester super issue ,

(2003) EBSCO publishing.

510.T.L. Peter , Leszezyc Popkowski , and Timmermans Harry .

Experimental choice analysis of shopping strategies / Journal

of Retailing 77(2001) 417-424.

511. Takei Hirokazu , Kudo Ken-ichi Miyata Tomoaki ( Oct , 1 ,2006) ,

ITO Yoshifumi Retail Industries in Japan ::- Adaptive strategies

for Japan's Retail Industry . Facing a Turning Point- Rebuilding

corporate Strength to respond to change with agility: NRI paper

No. 110.

512.Tan, K.C., Shen, X.X. (2000), "Integrating Kana's model into the

planning matrix of QFD", Total Quality Management, Vol. 11

No.8, pp.1141-51.

361

513.Tang, Christopher S., David R. Bell , Teckhua Ho (2001), 'Store

Choice and shopping behaviour: How Price Format Works',

California Management Review, Vol. 43, No. 2, Winter, pp. 56-61.

514.Tauber, E. (1972), 'Why Do People Shop', Journal of Marketing

Vol. 36, Oct, pp. 56-59.

515.Taylor S., (1995) "The Effects of Filled Waiting Time and Service

Provider Control over the Delay on Evaluation of Service," Journal

of the Academic of Marketing Science 23, pp. 38-48.

516.Taylor, S. (1994), "Waiting for service: the relationship between

delays and evaluations of service", Journal of Marketing, Vol. 58

No.Spring, pp.56-69.

517. The Telegraph, Mall Plus Elbow room , Calcutta Saturday 16

December 2006.

518.The Telegraph, Experiential destination , Calcutta Monday 20

March 2006.

519. The Telegraph, Mall Area - Struck , Calcutta Monday 15 August

2005.

520. The Telegraph, Mall mania , Monday 23 June 2008 .

521.The Telegraph, Market Rebirth , Sunday 10 January 2010.

522.The Telegraph, Mixed-bag menu for retail boom , Calcutta Friday

30 July 2004.

523. The Concept of Atmospherics Was Introduced By Philip Kotler,

"Atmosphere As A Marketing Tool," Journal of Retailing 49 (Winter

1973), pp. 48-64.

362

524. The Consumer's Food-buying Habits, European Productivity

Agency, Paris, 1958.

525.The Global Retail Development Index (2006), AT Kearney.

526. The Statesman, No new takers for century - old Hogg Market,

Wednesday 24 May 2006.

527.The Statesmen, Warehouse of deficiencies, Thursday 25 May,

2006.

528. The Sunday Statesman Magazine , The Next Retail Growth,

September 5 , 2004

529.The Telegraph, A task force for tech town, Calcutta Monday 21

August, 2006.

530.The Telegraph, Happy hunting, Calcutta Saturday, 14 August,

2004.

531. The Telegraph, Marketing makeover, Calcutta Sunday 5 June

2005.

532. The Telegraph, Mega mall in Puja debut, Calcutta Tuesday 27

December 2005.

533. The Telegraph, Retail Roll, Calcutta Wednesday 26 January 2005.

534. The Telegraph, 89, and that's chillax for you , Calcutta Thursday

24 June 2004 .

535. The Telegraph, Bigger, better mall sequel , Calcutta Saturday ,

16 April, 2005.

536. The Telegraph, Chain reaction, Calcutta Saturday 30 July 2005.

537.The Telegraph, Mall mania with music, Calcutta Thursday 16

September, 2004.

363

538. The Telegraph, Malls mull survival tools, Tuesday 3 August, 2004.

539.The Telegraph, Retail tale: Crawl to Canter, Calcutta Sunday 1

August 2004.

540. The Telegraph, Retail tale m news hub, Calcutta Saturday 19

August, 2006.

The Telegraph, Retail therapy, Wednesday 7 December 2005.

541. The Telegraph, Revolution in a shopping mall , Calcutta

Wednesday 18 August, 2004.

542.The Telegraph, Shopping for 24X7 mall hours , Calcutta Tuesday

2 August 2005

543.The Telegraph, Shopping on the express way, The Manigraph,

Saturday 16 April 2005.

544.The Telegraph, Street fight, Calcutta Sunday 18 July 2004.

545. The Telegraph, The changing face of the Indian middle class,

Saturday, 2 October 2004.

546. The Times of India , Times to Retail, Kolkata November 11, 2005

54 7. The Times of India , Kolkata , Mall man1a Something for

everyone , Wednesday, November 24, 2004,

548. The Times of India , Kolkata , Multiples Casts spell on Kolkata

cine buffs. Saturday, July 24, 2004.

549.The Times of India , Raining jobs in Retail , Tuesday , July 10,

2007.

550. The Times of India, Re-telling Retail, Monday November 22, 2004.

364

55l.The Times of India 2004, 'India to have 220 malls by 2006',

Wednesday, April 14.

552.The Times of India, At a Mall Near You, Kolkata March 17,2006.

553. The Times of India, Mall maths : Movies & Food sell , not brands,

Kolkata, Monday, August 15, 2005.

554.The Times of India, Real Business, Kolkata December 23, 2005.

555.The Times of India, A big thumbs up to supermarket culture, after

glitz comes a mall with attitude, Saturday, June 26, 2004.

556. The Times of India, Brandwagon : The final shoppers' stop ,

Sunday, Kolkata, November 21, 2004.

557. The Times of India, Kolkata , Shoe giant has mega plans for

Kolkata , Monday, July 31 , 2006 .

558. The Times of India, Kolkata, Middle class fire dreams of large -

scale retailers , Monday , July 5 , 2004 .

559.The Times of India, Kolkata, City Centre II: Mall with a difference,

Saturday , October 31, 2009 .

560. The Times of India, Kolkata, Mall rats rule roost, march 27, 2005

561. The Times of India, Mall boom spurs facelift of Salt Lake markets,

Monday July 5 , 2004 .

562. The Times of India, Mall Mania , Highs & Lows , Kolkata

Saturday , August 11, 2007

563. The Times of India, Mega farmer meet on agri- retail business,

Thursday, October 15, 2009.

365

564.The Times of India, Metro malls wake up to multiplex magic touch

.Kolkata Friday, June 18, 2004.

565. The Transfer of Retail Formats into Developing Economies: The

Example of China; Arieh Goldman; 2009 BABSON COLLEGE; Vol;

77, issue 2 .

566.Thiessen, A.H. and J.C. Alter 1911, 'Precipitation Average for

Large Areas', Monthly Weather Review,' Vol. 39.pp. 1082-1084;

Dirichlet, G.L. 1850, 'Uber Life Reduktion der Positiven

Quadratischen Formen Sumit Drei Unbenstimmten Ganzen

Zahlen', Journal for die Reine und Angewandte Mathematik

40:216, in Ghosh, Avijit and Sara L. McLafferty 1987, Strategies

for Retail and Service Firms. Lexington Books.

567.Thomas Colin, Bromley Rose May & Tallon Andrew ,

( February 2006) New High Streets , in the Suburbs , The

Growing Competitive Impact of Evolving Retail Parks , Int, Rev ,

of Retail , Distribution and Consumer Research , Vol 16 , No.1,

43-68.

TOC- India 20 retail Industry Insight, Indian Retail Industry.

568.Todd Beck, "Want Loyal Customers? Don't Stop At Satisfac~ion,"

Customer Inter @ction Solutions, February 2005, pp.36-49.

569.Treadgold, A. and Davies, R.L. (1998), The Internationalisation of

Retailing, Harlow, Longman.

570. Uniyal, (D.P. 2000), 'Atmospherics', POP Today, Oct-Nov.

571. Used Products Are Hot as Japanese Discover the Joy of Buying

Second-Hand', Wall Street Journal, 22 June, (2000).

366

572. Varnes Steven , (January 28, 2004, )"Hot Topics Aims to stay

Ahead of Teen Trends," The Wall Street Journal, p.Al.

573. Van Kenhove, Patrick, Kristof De Wulf, Walter Van Waterschoot

(1999); 'The Impact of Task Definition on Store Attribute Salience

and Store Choice, Journal of Retailing', Spring, Vol. 75, pp. 125-

35.

574.Vare]y, R. (2001), Retail Product Management, Routledge, New

York.

575. Vasal Vikas ( 26 September 2008) Preparing for the future

Changing Regulatory Environment. KPMG New Delhi.

576.Vedamani Gibson G (2007) : Retail Management ; ( Functional

Principles & Practices, Published by Jaco Publishing House .Vol.

44, Issue 2, pp. 73-77.

577.Voyce Malcolm (2005); 'Shopping Malls m India': New Social

'Dividing Practices' Based on Middle Class Consumption?

Economic and Political Weekly.

578. Wagner Stephen , JohnsonJean, (November 2004)"Configuring

and Managing Strategic Supplier Portfolios," Industrial Marketing

Management, , pp.717-31;

579.Wakefield L.Kirk, Baker Julie, (1998) , Excitement at th:e Mall :

Determinants and effect on shopping Response , Journal of

Relating., Vol4(4) PP 515-539 .

580. Walter Rockney G. , ( April 1991 ) , Assessing the impact of

retail price promotions on product substitution , complementary

367

purchase , and inter store sales displacement , Journal of

Marketing, Vol : 55, page 17-21 .

581.Walter Y. Oi (2004); The Australian Economic Review, vol. 37, no.

3, pp. 337 -42; Sept, 2004.

582. Wang I. Ming , Shieh Chich - Jen , (2006), The relationship

between service quality and customer satisfaction: The example

of CJCU Library , Journal Information and optimization science

, Vol. 27, No. 1, PP. 193-209.

583. Wang, H., Xie, M., Goh, T.N. (1999), "Service quality of Internet

search engines", Journal of Information Science, Vol. 25 No.6,

pp. 499-507.

584.Wanous John , Rechers Arnon, (Winter 2000), "New Employee

Orientation Program," Human Resource Management Review 10,

pp. 435-52;

585. Ward James C. , Bitner Mary Jo , Barnes John ( Summer

1992) , Measuring the Prototypicality and Meaning of Retail

Environment , Journal of Retailing, Vol 68 , No. 2.

586. Ware, Jeff and Gerald L. Patrick 1984, 'Gelson's Supermarkets:

Effect of Music on Purchasing Behaviour of Supermarket

Shoppers', MUZAK Research Report.

587.Wayland Jane P. ,Swift Cathy Owens, complying with the ADA:

An examination of department and specialty stores ( Marketing

Management Journal, Fal12002.

368

588. Werthar William , Kerr Jeffrey, (May-June 1995), " The Shifting

Sands of Competitive Advantage," Business Horizon 38, pp. 11-

17.

589. Wilhelm Wendy Bryee and Mottner Sandra , (Spring I Summer

2005) Teens and shopping Mall Preference : A conjoint Analysis

Approach to understanding the Generational shift toward an

Experience Economy (Journal of shopping centre Research) Shift

toward an experience Economy, vol12 No. 1.

590. Wilkie William , Dickson Peter R., (1985) , "Consumer Information

Search and Shopping Behavior," working paper, Management

Science Institute, Cambridge, MA.

59l.Williams, H.C.W.L. (1977), "On the formation of travel demand

models and economic evaluation measures of user benefits",

Environment and Planning A, pp.285-344.

592. Wilson Marianne, "ADA; Open to Interpretation," Chain Store Age,

July 2002, p. 110.

593. Wilson Marianne, "Building Insecurity," Chain Store Age,

November 2001, pp. 129-30.

594. Wilson Marianne, "Peak Experience," Chain Store Age, June 2000,

pp. 144-45.

595.Winsor Robert D, Sheth Jagadish N. , Manolis Chris ( 2004)

Differentiating goods and services retailing using from and

Possession utilities . Journal of Business Research 57 (249-255).

596. Wong Amy, Sohal Akrik, (2003), "A Critical Incident Approach to

the Examination of Customer Relationship Management in Retail

369

Chain: An Exploratory Study," Qualitative Market Research 6, no.

4, pp. 248-62.

597. Woodruffe, Burton H., S. Eccles and R. Elliott 2002, 'Towards a

Theory of Shopping: A Holistic Framework', Journal of Consumer

Behaviour, February, Vol. 1, No. 3, pp. 256-66.

598. www. http: I fbusiness.mapsofindia.com/)

599. www.anderson. ucla.edu

600. www. bata.com.

601. www. bharatpetroleum.com

602. www. brandequity.com

603. www. business.mapsofindia.com

604. www. businessweek.com

605. www.economictimes.indiatimes.com 2004,

increase presence in India, April 19.

606. www.emediaplan.com

607. www .excahnge4media.coni

608. www.fashionimages.com

609. www.financialexpress.com

610. www.globalretailbusiness.com

611.www.http:/ farticles.fibre2fashion.com/2007

612. www.imagesfashion.com

613. www .indiainfoline. com

614. www .ipan.com

615. www.mona-advertising.com

370

Citibank to

616. www .. morepen.coni

617. www. pan taloonretail.in I oct. 7-. pdf

618. www.prweb.com

619. www .retail biz. com

620. www.retailyatra.com

621. www.rpggroup.com

622. www.smallindustryindia.com

623. www.studyplaces.com/ August 2008; Creative

624. Counsellor

625. www. thaneweb.com

626. www. thehindubusinessline.comf Bureau; New Delhi,

627.Nov. 24, 2005

628. www. theindiatravelguide .com

629.www.titan.com

630. wwwfinancialexpress.com

631. wwwindiareacts.com

632.Yalch, Rand E. Spangenberg (19900, 'Effects of Store Music on

Shopping Behaviour', Journal of Consumer Marketing, Vol. 7, No.

2, Spring, pp. 55- 63.

633. Yang Chyan Wang Tsung - Cheng ( James ) , LU Wen - Min ( 17

June 2005) , Performance measurement in military provisions.

The case of retail stores of taiwan's general welfare service

ministry.

634. Yoshida Junko, (2005)"Sounding the Alarm as Big Brother goes

Digital," Electronic Engineering Times, April4, pp. 1-2.

371

635.Youn Seounmi , Faber Ronald, (2002), "The Dimensional

Structure of Consumer Buying Impulsivity: Measurement and

Validation," Advances in Consumer Research 29, no.l , P.280;

636.Yu Carrie, Sivakumar N.V , Mehra Vivek , ( 2006- 2007) New

consumer dynamics, the impact on modern retailing.

637.Yu Carrie ( 2006 /2007) Executive Summary, 5th edition , New

consumer dynamics : The Impact on Modern retailing , Price

Water House Coopers .

638.Yu Carrie , Sivakumar N.V. , Mehra Vivek , (2006/2007) Sao

Paulo Shanghai New Consumer Dynamies : The impact on

modern retailing.

639.Zeithaml Valarie, . Parasuraman A ., Berry Leonard , (Spring

1985) , " Problems and Strategies in services Marketing," Journal

of Marketing 49, pp.33-46.

640.Zeithaml; Parasurman, Berry A. V., Berry, L. L., (1985) "A

Conceptual Model of Service/Quality and Its Implications for

Future Research", Journal of Marketing, 49, 99-104.

64l.Zeithaml, V.A., Berry, L.L., Parasuraman, A. (1993), "The nature

and determinants of customer satisfactions of service", Journal of

the Academy of Marketing Research, Vol. 21 No.1, pp.l-12.

642.Zeithaml, V.A., Parasuraman, A., Malhotra, A. (2000), "A

conceptual framework for understanding e-service quality:

implications for future research and managerial practice",

372

643.Zeithaml, V, (1988), 'Consumer Perception of Price Quality and

Value: A Means-End and Model and Synthesis of Evidence',

Journal of Marketing, Vol. 52, July, pp. 2-22.

644.Zeitheml Valarie, Berry Leonard, Parasuraman A, (April 1996)

"The Bahavioral Consequences of Service Quality," Journal of

Marketing ,Vol .60, pp.31-46.

645.ZID Linda Abu Shalback : Jedidi Kamel , Mela Carl , Gupta

Sunil Lehmann ( 1996), " Managing Advertising and Promotion for

Long -run Profitability" MSI Report Report No. 98-132.

646.Zutshi Sudhir (January- June , 2004 ) , Retailing : A catalyst

for the Growth and Development of India Economy, Synthesis,

Vol-1 , No.2, page- 41-55.

373