+ All Categories
Home > Documents > BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… ·...

BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… ·...

Date post: 09-May-2020
Category:
Upload: others
View: 4 times
Download: 0 times
Share this document with a friend
13
Page 259 BIBLIOGRAPHY Adams, D. A., Nelson, R. R. and Todd, P. A. (1992) Perceived usefulness, ease of use, and usage of information technology: A replication. MIS Quarterly. 16(2): 227-247. Agarwal, R. and Prasad, J. (1997) The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences. 28(3): 557-583. Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among sophisticated consumer segments in an advanced developing country”, International Journal of Bank Marketing, Vol. 22, No. 3 pp 212-32. Aladwani, A. (2001) Online banking: A field study of drivers, development challenges and expectations. International Journal of Information Management. 21(3): 213-225. Al-Ashban, A. A. and Burney, M. A. (2001) “Customer adoption of telebanking technology: the case of Saudi Arabia”, International Journal of Bank Marketing, Vol 19, No.5, pp 191-200. Alexander, George, Smith. “Technology Acquiring a Cutting Edge.” 2003. 31 Dec. 2004. <http://www.business-standard.com/special/bankannual/ 2003/tech.htm> Al-Gahtani, S. (2001) The applicability of TAM outside North America: An empirical test in the United Kingdom. Information Resources Management Journal. July- September: 37-46. Amin, H. (2007) Internet banking adoption among young intellectuals. Journal of Internet Banking and Commerce. 12(3). Awamleh (2006). „Internet Banking: An Empirical Investigation into the Extent of Adoption by Banks and the Determinants of Customer Satisfaction in the United Arab Emirates. Journal of Internet Banking and Commerce. Accessed on 20 th January, 2010 on http://www.arraydev.com/commerce/jibc/ Azouzi Dhekra (2009). „The Adoption of Electronic Banking in Tunisia: An Exploratory Study‟. Journal of Internet Banking and Commerce. 14(3). December. Accessed on 20th January, 2010 on http://www.arraydev.com/commerce/jibc/ B. Dizon, Javier A. (2009), “Special Feature: Electronic Banking” , August 19, 2009, ttp://www.accessmylibrary.com/archive/434986-businessworld-philippines/august- 2009-page7.html
Transcript
Page 1: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 259

BIBLIOGRAPHY

Adams, D. A., Nelson, R. R. and Todd, P. A. (1992) Perceived usefulness, ease of use,

and usage of information technology: A replication. MIS Quarterly. 16(2): 227-247.

Agarwal, R. and Prasad, J. (1997) The role of innovation characteristics and perceived

voluntariness in the acceptance of information technologies. Decision Sciences. 28(3):

557-583.

Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

sophisticated consumer segments in an advanced developing country”, International

Journal of Bank Marketing, Vol. 22, No. 3 pp 212-32.

Aladwani, A. (2001) Online banking: A field study of drivers, development challenges

and expectations. International Journal of Information Management. 21(3): 213-225.

Al-Ashban, A. A. and Burney, M. A. (2001) “Customer adoption of telebanking

technology: the case of Saudi Arabia”, International Journal of Bank Marketing, Vol

19, No.5, pp 191-200.

Alexander, George, Smith. “Technology Acquiring a Cutting Edge.” 2003. 31 Dec. 2004.

<http://www.business-standard.com/special/bankannual/ 2003/tech.htm>

Al-Gahtani, S. (2001) The applicability of TAM outside North America: An empirical

test in the United Kingdom. Information Resources Management Journal. July-

September: 37-46.

Amin, H. (2007) Internet banking adoption among young intellectuals. Journal of Internet

Banking and Commerce. 12(3).

Awamleh (2006). „Internet Banking: An Empirical Investigation into the Extent of

Adoption by Banks and the Determinants of Customer Satisfaction in the United Arab

Emirates. Journal of Internet Banking and Commerce. Accessed on 20th

January, 2010

on http://www.arraydev.com/commerce/jibc/

Azouzi Dhekra (2009). „The Adoption of Electronic Banking in Tunisia: An Exploratory

Study‟. Journal of Internet Banking and Commerce. 14(3). December. Accessed on

20th January, 2010 on http://www.arraydev.com/commerce/jibc/

B. Dizon, Javier A. (2009), “Special Feature: Electronic Banking” , August 19, 2009,

ttp://www.accessmylibrary.com/archive/434986-businessworld-philippines/august-

2009-page7.html

Page 2: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 260

Bakshi, A. K. “Computerisation in Banks: Change Processes and their Implications.”

Computerisation and Mechanisation in Indian Banks. Ed. Husain Farhat. New Delhi:

Deep & Deep Pb.,1988, pp 44-52.

Balasubramanian, S., Konana, P. and Menon, N. M. (2003) Customer satisfaction in

virtual environments: A study of online investing‟. Management Science. 49(7): 871-

888.

Balwinder Singh and Malhotra, P., (2004) “Adoption of Internet Banking: An Empirical

Investigation of Indian Banking Sector”, Journal of Internet Banking & Commerce

Vol.9, No.2, e-journal, accessed through www.arraydev.com

Barczak, G., Ellen, P. S. and Pilling, B. K. (1997), “Developing typologies of consumer

motives for the use of technology based banking services”,Journal of Business

Research, Vol. 38, No. 2, pp 131-9.

Bauer, R. A. (1960) Consumer behaviour risk taking. Risk Taking and Information

Handling. in Cox, D. F. Consumer Behaviour. Cambridge. Mass, Harvard University

Press. 389-398.

Berger, S. C., & Gensler, S. (2007 April). Online banking customers: insights from

Germany. Journal of Internet Banking and Commerce,12(1).

http://www.arraydev.com/commerce/jibc/2007-04/SvenBergerFinal_PDFVersion.pdf

Bitner, M. J., Brown, S. W. and Meuter, M. L. (2000), “Technology ICNUsion in Service

Encounters”, Journal of the Academy of Marketing Science, Vol.28, No1, pp 138-149.

Black, N. J., Lockett, A., Ennew, C., Winklhofer, H. and Mckechine, S. (2002),

“Modeling consumer choice of distribution channels: an illustration from financial

services”, International Journal of Bank Marketing, Vol.20, No 4, pp 161-73.

Black, N.F., Lockett, A., Winklhofer, H. and Ennew, C. (2001) The adoption of internet

financial services: A qualitative study. International Journal of Retail & Distribution

Management. 29(8): 390-398.

Bradely, L. and Stewart, K. (2002), “A Delphi Study of the Drivers and Inhibitors of

Internet Banking”, International Journal of Bank Marketing, Vol. 20, No. 6 pp 250-

260.

Chang, T.Y. 2003. Dynamics of banking technology adoption: an application to Internet

banking. Department of Economics, Coventry: University of Warwick.

Page 3: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 261

Chau, P.Y.K. (1996). An Empirical Assessment of a Modified Technology Acceptance

Model. Journal of Management Information Systems, 13(2), pp.185-204.

Chen, T. (1999) Critical Success Factors for Various Strategies in the Banking Industry.

International Journal of Bank Marketing. Vol. 17, No. 2, pp 83-91.

Cheng, T. C. E. Lam, D. Y. C. & Yeung, A. C. L. (2006). Adoption of internet banking:

An empirical study in Hong Kong. Decision Support Systems, 42, 1558–1572.

Chhipa, M. L.“Banking and Economic Development.” Commercial Banking

Development in India. Jaipur: Printwell Publishers, 1987.

Chung, W. and Paynter, J. (2002). An Evaluation of Internet Banking in New Zealand. In

Proceedings of 35th Hawaii Conference in System Sciences (HICSS 2002), IEEE

Society Press.

Cooper, R.B.and Zmud, R.W. (1990). Information Technology Implementation Research:

A Technological Diffusion Approach. Management Science, 36(2), pp.123-139.

Cooper, R.G. (1997), „„Examining some myths about new product winners‟‟, in Katz, R.

(Ed.), The Human Side of Managing Technological Innovation, Oxford, pp. 550-60.

Curran, J. M. and Meuter, M. L. (2005) “Self-Service Technology Adoption: Comparing

Three technologies” Journal of Services Marketing , Vol 19 No.2 pp 103-113.

Dabholkar P. A. (1996) “Consumer evaluations of new technology based Self service

options: An investigation of alternative models of service quality”International

Journal of research in Marketing Vol. 13, No 1 pp 29-51.

Dabholkar, P. A., Shepherd, C. D., and Thorpe, D. I., (2000), “A Comprehensive

Framework for Service Quality: An Investigation of Critical Conceptual and

Measurement Issues Through a Longitudinal Study” Journal of Retailing, Vol. 76,

No. 2, pp 139-53.

Danaher, P. J. and Handrel, V. (1996), “A comparison of question scales used for

measuring customer satisfaction”, International Journal of Service Industry

Management, Vol.7, No. 4, pp 4-26.

Daniel, E. (1999) “ Provision of electronic banking in UK and the Republic of Ireland”,

International Journal of Bank Marketing, Vol. 17, No.2 pp 72-82.

Page 4: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 262

Dewan, R., Seidmann, A. (2001, June). Current Issues in e-Banking. Communications of

the ACM, 44(5), 31-32.

Erickson, K., Kerem, K. and Nilsson, D. (2005) “Customer Acceptance of Internet

banking in Estonia” International Journal of Bank Marketing, Vol. 23 No.2, pp 200-

16.

Fillotto, U., Tanzi, P.M. and Saita, F. (1997), “Customer needs and front office

technology adoption”, International Journal of Bank Marketing, Vol. 15 No.1, pp 13-

21.

Gandy and Chapman (1996). The Electronic Bank - Banking and IT in Partnership. The

Chartered Institute of Bankers, Kent.

Ganesh, J. (2004), Internet Banking Readiness Assessment, sector overview, Indian

Institute of Management Bangalore.

Geetika, Nandan Tanuj, Upadhyay Ashwani , “Internet Banking in India: Issues and

Prospects”, The ICFAI University Journal of Bank Management, Volume-VII Issue 2

(May 2008) Pages: 47-61

Gefen, D. and Keil, M. (1998). The Impact of Developer Responsiveness on Perceptions

of Usefulness and Ease of Use: An Extension of the Technology Acceptance Model.

The Database for Advances in Information Systems, 29(2), pp.35-49.

Gerrad, P. and Cunningham, J. B. (2003) “The Diffusion of Internet banking among

Singapore consumers”, International Journal of Bank Marketing, Vol 21, No 1 pp 16-

28.

Gerrard, P., Cunningham, J. B. and Devlin, J. F. (2006), “Why Consumers are notusing

internet banking: a qualitative study”, Journal of Services Marketing, Vol. 20 No.3 pp

160-168.

Hasan I (2002), “Do Internet Activities Add Value? The Italian Bank Experience”,

Working Paper, Federal Reserve Bank of Atlanta, New York University.

Howcroft, B., Hamilton, R. and Hewer, P. (2002) “ Consumer attitude and the usage and

adoption of home-based banking in the United Kingdom”, ” International Journal of

Bank Marketing, Vol. 20, No. 3, pp 111-121.

Page 5: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 263

Hu, P.J., Chau, P.Y.K., Sheng, O.R.L., and Tam, K.Y. (1999). Examining the Technology

Acceptance Model Using Physican Acceptance of Telemedicine Technology. Journal

of Management Information Systems, 16(2), pp.91-112.

Jayawardhena, C. and Foley, P. (2000), “Changes in the Banking Sector- the case of

internet banking in UK”. Internet Research: Electronic Networking Applications and

Policy, Vol.10, No. 1, pp 19-30.

Jayawardhena, Chanaka (2004) “Measurement of Service Quality in InternetBanking: the

Development of an Instrument”, Journal of Marketing Management Vol 20, No 2(

Feb) pp 185-207.

Joseph, M., McClure, C. and Joseph, B. (1999), “Service quality in the banking sector:

the impact of technology on service delivery”. International Journal of Bank

Marketing, Vol.17, No 4,pp 182-191.

Joshi , Manoj Kumar (2008), “Internet banking Authentication : need of the

hour”,Professional Banker the Icfai Univesity Press March issue, pp 25-28

Kannan, R. “Indian Banking Goes Electronic.” Geocities.com. 20 Nov.2002.18 Jan. 2003.

<http://www.in.geocities.com/kstability/inbank2/e-banking/computerisation.html>

Karjaluoto, H., Mattila, M. and Pento, T. (2002),”Factors underlying attitude formation

towards online banking in Finland”, International Journal of Bank Marketing, Vol.

20, No.6, pp 261-272.

Kaynak, E. and Harcar, T. D. (2005), “Consumer attitudes towards online banking: a new

strategic marketing medium for commercial banks”, International Journal of

Technology Marketing, Vol.1, No.1, pp 62-78.

Kolodinsky, J.M., Hogarth, J.M., Hilgert, M.A (2004). The adoption of electronic

banking technologies by US consumers. The International Journal of Bank Marketing.

Vol. 22 (4), 238-259

Kothari, C. R. (2004), “Research Methodology Methods & Techniques”, New Age

International Publishers, New Delhi, p 3, p 36-37.

Kotler, Philip (2000), Marketing Management : Analysis:, Planning, Implementation and

control, Millenium edition, Prentice Hall.

Krishnaswami, O. R. (1993), “Methodology of Research in Social Sciences”, Himalaya

Publishing house, Mumbai, p 8.

Page 6: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 264

Kumar, D., Kapoor, S. and Khullar, N. (2007) “Internet Banking: A New paradigm” E-

banking in India, (ED) R K Uppal & Rimpi Jatana, New Century Publications, New

Delhi, pp 133-136.

Laforet, S. and Li, X. (2005) “Customers‟ Attitudes towards online and mobile banking in

China”, International Journal of Bank Marketing, Vol 23, No 5, pp362-380.

Leblanc, G. (1990), “Customers motivations: use and non-use of automated banking”,

International Journal of Bank Marketing, Vol. 8, No.4.pp 36-40.

Lee, H., Lee, Y. and Yoo, D. (2000), “The determinants of perceived service quality and

its relationship with satisfaction”, Journal of Services Marketing, Vol. 14, No. 3, pp

217-231.

Lewis, B. R. (1991), “Service quality: an international comparison of bank customers‟

expectations and perceptions”, Journal of Marketing Management, Vol. 7, No.1, pp

47-62.

Liao, Z. Cheung, T. (2002) Internet based e-banking and consumer attitude: an empirical

study. Information and Management, Vol. 39, pp. 283-295.

Lockett, A. and Littler, D. (1997) “The Adoption of Direct Banking Services”, Journal of

Marketing Management, Vol. 13 pp 791-811.

Malhotra, N. K. (2004), “Marketing Research An Applied Orientation”, 4e, Prentice-Hall

of India Pvt Ltd, New Delhi, pp 75-78, pp 80, pp 168-170.

Malhotra, P. and Singh, B. (2007). Analysis: of Internet banking offerings and its

determinants in India. Internet Research, 20 (1), 87-106.

Malhotra, Pooja, & Singh, B. (2010) “An Analysis: of Internet banking offerings and its

determinants in India”, Journal of Internet Research, Vol. 20, Issue 1, pp. 421-468.

Mann , Bikram Jit Singh and Sunpreet Sahni (2007) „Internet Banking‟, The Indian

Banker , April 07, Vol 11 No.4 pp 28-34.

Marr, N. and Prendergast, G. (1991), “Human Tellers: who needs them?”, International

Journal of Bank Marketing, Vol. 11, No.1, pp 3-10.

Page 7: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 265

Marr, N. and Prendergast, G. (1994), “Towards a Branchless banking Society?”,

International Journal of Retail & Distribution Management, Vol. 22 No. 2, 1994, pp.

18-26.

Marshall, J. J. and Heslop, L. A. (1988), “Technology Acceptance in Canadian retail

banking: a study of consumer motivations and the use of ATMs”, International

Journal of Bank Marketing, Vol. 6, No.4.pp 31-41.

Mathieson, K. (1991). Predicting User Intentions: Comparing the Technology Acceptance

Model

Mattila, M., Karjaluoto, H. and Pento, T (2003) “Internet Banking adoption among

mature customers: early majority or laggards?”, Journal of Services Marketing, Vol.

17, No. 5, pp 514-528.

Mattila, M., Karjaluoto, H., and Pento, T. (2001), “Internet Banking Adoption Factors in

Finland”, Journal of Internet Banking and Commerce, Vol. 6, No.1, e-journal,

accessed through www.arraydev.com

Mishra A K (2005), “Internet Banking in India Part-I”,

http://www.banknetindia.com/banking/ibkg.html (15 Sept. 2010)

Mittal R. K. and Dhingra Sanjay, “Technology in Banking Sector: Issues and

Challenges”, Vinimay, Vol.XXVII, No.4, 2006-07.

Mols, N. P. (1998) The Behavioural Consequences of PC Banking, International Journal

of Bank Marketing, Vol. 16, No. 5, pp. 195-201.

Mols, N.P., Bukh P. N. D. and Nielsen, J. F.(1999), “Distribution channel strategies in

Danish retail banking”, International Journal of Retail & Distribution Management,

Vol. 27, No 1, pp. 37–47.

Moore, G.C. (1989). An Examination of the Implementation of Information Technology

by End-Users: A Diffusion of Innovations Perspective, unpublished doctoral

dissertation, University of British Columbia.

Moutinho, L. and Meidan, A. (1989), ``Bank customers‟ perceptions, innovations and

new technology ‟‟, International Journal of Bank Marketing, Vol. 7 No. 2, pp. 22-7

Mukherjee, A. and Nath, P. (2003), “A model of trust in online relationship banking”,

International Journal of Bank Marketing, Vol. 21 No. 1, pp. 5-15.

Page 8: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 266

Parasuram, A., Zeithmal, V. A. and Berry, L. L. (1985), “A conceptual model of service

quality and its implications for future research”, Journal of Marketing, Vol.49, Fall,

pp 41-50.

Parasuram, A., Zeithmal, V. A., and Berry, L.L., (1988a), “SERVQUAL: a multipleitem

scale for measuring consumer perceptions of service quality”, Journal of Retailing,

Vol.64, No.1, pp 12-40.

Patricio, L., Fisk, R. P. and Cunha, J. F. (2003) “Improving satisfaction with bank service

offerings: measuring contribution of each delivery channel” Managing Service

Quality, Vol. 13, No. 6, pp 471-482.

Pikkarainen, T., Pikkarainen, K., Karjaluoto, H. and Pahnila, S. (2004), “Consumer

Acceptance of online banking: an extention of technology acceptance model” Internet

Research, Vol. 14, No. 3, pp 224-235

Polatoglu, V. N. and Ekin, S. (2001) “An Emphirical Investigation of The Turkish

Consumers‟ Acceptance of Internet Banking Services”, International Journal of Bank

Marketing, Vol. 19, No.4, pp 156-165.

Prendegast, G.P. (1993). Self-service Technologies in Retail Banking: Current and

Expected Adoption Patterns. International Journal of Bank Marketing, 11(7), pp.29-

35.

Quelch, J.A., and Klein, L.R. (1996). The Internet and International Marketing. Sloan

Management Review, Cambridge, Spring, 37(3), pp.60-75.

Ramakrishnan, V.M. (1999), “Contemporary Banking- Strategic imperatives for Public

Sector Banks”, Banking & Finance, September 1999, p.3.

Rangarajan, C. Inauguration of Andhra Bank Credit Card Transaction,Governor, Reserve

Bank of India. 1996, 31 Dec 2004.

RBI (1989) Report of the committee on computerisation in banks (The Rangarajan

committee) Mumbai: Reserve Bank of India

RBI (1998) Report of the committee on Banking sector reforms (The Narasimhan

committee) Mumbai : reserve bank of India Kamakodi N., M Basheer Ahmed Khan,

“Customer Expectations and Service Level in E-Banking Era: An Empirical Study”,

The ICFAI University Journal of Bank Management, Volume VII Issue 4 (Nov.

2008), Pages: 50-70

Page 9: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 267

Regan, K., & Macaluso, N. (2000, October 3). Report: Consumers Cool to Net Banking.

E-Commerce Times. http://www.ecommercetimes.com/news/articles2000/ 001003-

4.shtml

Reserve Bank of India. (1984). Report of the Committee on Mechanisation in Banking

Industry.

Rogers, E.M. (1976). New Product Adoption and Diffusion. Journal of Consumer

Research, 2, pp.290-301.

Rogers, E.M. and Shoemaker, F. (1971) „Communications in Innovation‟, Free Press,

New York, NY.

Rugimbana, R (1995), “Predicting automated teller machine usage: the relative

importance of perceptual and demographic factors”, International Journal of Bank

Marketing, Vol 13 No. 4, pp 26-32.

Rugimbana, R. and Iversen, P. (1994), “Perceived attributes of ATMs and their marketing

implications”, International Journal of Bank Marketing, Vol. 12 No. 2, pp. 30-5.

Sachdeva, S. K. Ed. “States and Union Territories.” Year Book 1998. New Delhi:

Competition Review Pvt. Ltd. (1998): 623-630

Sathye M (1997), “Internet Banking in Australia”, Journal of Internet Banking and

Commerce, Vol. 2, No. 4.

Sathye, Milind (1999) “Adoption of Internet Banking by Australian Consumers of

Internet banking by Australian Consumers: An Emphirical Investigation”

International Journal of Bank Marketing, Vol. 17, No.7 pp 324-334.

Shah & Braganza (2007), “A survey of critical success factors in e-banking : An

organisational perspective”, European Journal of Information Systems,Vol.

16,pp.511-524.

Shah, M. H.Braganza, A., & Morabito, V. (2007). A Survey of Critical Success Factors in

e-Banking: An Organisational Perspective. European Journal of Information Systems,

16(4), 511-524. http://www.palgrave-journals.com/ejis/journal/v16/n4/index.html

Sharma, C. Harish. “A Banking Plan for Rajasthan.” Growth of Banking in a Developed

Economy. Agra: Shitya Bhawan,1969

Page 10: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 268

Srikanth, R. P. and Padmanabhan, Chitra (2002), “Indian banks cash in on delivery

channels”, Express Computer, 2nd December issue accessed through

Stamoulis, D. S. (2000) How Banks Fit in an Internet Commerce Business Activities

Model, Journal of Internet Banking and Commerce, June, Vol. 5, No. 1,

Tan, M. and Teo, T. (2000),“Factors Influencing the Adoption of Internet Banking”,

Journal of the Association for Information Systems, Vol. 1, Art 5, pp 1-42.

Upadhyay, Saroj (2007), „The new currency of change :How banks are reinventing

themselves for the emerging challenges‟ Indian Management, July, pp 86-90.

Uppal, R K. & Chawla, R. (2009),“E-Delivery Channel-Based Banking Services:An

Empirical Study. Institute of Chartered Financial Analysts of India”, pp. 62-70.

Uppal, R. K. (2007) “Banking Sector Reforms and E-banking in India” E-banking in

India, (ED) R K Uppal & Rimpi Jatana, New Century Publications, New Delhi, pp 17.

Vaish, M. C. “Nature and Importance of Commercial Banks.” Money, Banking, Trade

and Public Finance. New Delhi: New Age International (P) Limited, 1996.

Venkatesh, V. and Davis, F. D. (2000), A theoretical extention of the technology

acceptance model: four longitudinal field studies”, Management Science,Vol. 46, No

2, pp 186-204.

Walker, R. H. and Johnson, L. W. (2006) “Why consumers use and do not use

technology- enabled services”, Journal of Services Marketing, Vol. 20 No. 2, pp 125-

135.

Wan, W. W. N., Luk, C. L. and Chow, C. W. C. (2005) “ Customers‟ Adoption of

banking Channels in Hong Kong” International Journal of Bank Marketing, Vol. 23,

No. 3, pp 255-272.

White H and Nteli, F. (2004) Internet banking in the UK: Why are there not more

customers? Journal of Financial Services Marketing

Wills, D. (1996). Banking on the Internet. Banking World Hong Kong, April, pp.22-23.

Page 11: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 269

Yang, Z. and Jun, M. (2002), “Consumer perception of e-service quality: from internet

purchase and non-Purchase Perspectives”, Journal of Business Strategies, Vol.19

No1, pp 19-41.

Young, R. D., Lang, W. W., Nolle, D. L., (2007). How the Internet affects output and

performance at community banks. Journal of Banking & Finance, 31, 1033–1060.

Zeithaml, V. A. (2002), “Service-excellence in electronic channels” , Managing Service

Quality, Vol.12, No 3, pp 135-138.

Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of

retailing technologies: a comparison of elderly and non-elderly consumers”, Journal

of Retail Banking, Vol. 63 No.1, pp. 49-68.

Books

Ahmed, M. K. (2003). Banking In India. anmol Publication Pvt. Limited.

Bose, J. (2006). E-banking In India: The Paradigm shift. ICFAI University.

Cooper D.R. & emory C.W. (1995) research methods, Homewood, IL Richard D.

Irwin Inc

Damanpreet Kaur, D. g. (2011). Mobile Banking. Lap Lamber Academic Publishing.

Desai, R. (2007). E-Banking. Srishti Book Distributors.

Deva, V. (2007). E-Banking. Commonwealth Publishers.

frederic P. Miller, A. /. (2010). Mobile Banking. VDM Verlag Dr. Muller e.K.,.

Hofmann, M. P. (2001). E-Banking : New challenges for Financial. Massachusetts

Institution

of Technology, Solan School of Management.

Machiraju, H .R. “Modern Commercial Banking.” New Delhi: Vikas Publishing

House Pvt. Ltd. 2001.

Renata teach (1990) qualitative research Analysis: types and software tools first

edition, London , LSL press ltd.

Page 12: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 270

Rogers, E. M. (1995), The Diffusion of Innovations, 4th ed, The Free Press, New

York, NY.

R.Uppal. (2009). Modern Banking In India: Dimension and Risks. New Century

Publication.

S.D Varde, S. p. (1978). Banking In India: Futuristic Approach. National Institute of

Bank Management.

Singh, P. A. (2012). E-banking. ABD Publishers.

Zeithaml, V.A., & Bitner, M.J. (1996). Services marketing, international edition ,

McGraw Hill, New York, NY and London.

Web site

http://rbidocs.rbi.org.in/rdocs/PublicationReport/Pdfs/21595.

http://www.arraydev.com/commerce/jibc/0001-03.htm

http://www.encyclopedia4u.com/b/bank.html

http://www.expresscomputeronline.com/20021202/banks1.shtml

http://www.buba.de/download/volkswirtschaft/mba/2000/200012mba_art03_ebanking

.pdf

www.arraydev.com

http://www.ssrn.com/

www.Banknetindia.com

www.rbi.com

http://www.banknetindia.com/banking/70525.htm

http://www.e-banking.co.uk/

http://www.geocities.com/kstability/inbank2/e-banking/ecs.html

http://www.indianbanksassociation.org/ibanew

Page 13: BIBLIOGRAPHY - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/32341/13/13_bibliograph… · Akinci, S., Aksoy, S. and Atilgan, E. (2004) “ Adoption of Internet banking among

Page 271

http://www.rbi.org.in/

http://economictimes.indiatimes.com

http://www.banknetindia.com/banking/ibkg.htm

http://www.arraydev.com/commerce/jibc/


Recommended