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Bibliography and References: Arnold, J., Robertson, I. and Cooper, C (1991), "Work Psychology: Understanding Human Behavior in Workplace", Pitman, London Anderson, Lynne M, and Pearson Christine M (1999); Tit for? The Spiraiing Effect of Incivility in the Workplace; Academy of Management Review, 24 (3), 1999, pp- 452-471. Aiken, L. S. & West, S. G. (1991). Multiple regression; Testing and interpreting inteiactions. Thousand Oaks, CA: Sage. Baron. James M, and Kreps David M. "Consistent Human Resources Practices" California Management Review, 43 (3), Spring 1999, pp 29-53 Bagley. Thomas M and Boyd. David P "Articulating Corporate Values through Human Resource Policies", Business Horizons, 43 (4), 2000, pp 8-12. Beime. Martin, "Managmg to Empower? A Healthy Review ofResources and Corvstraints; European Management Journal, 27(2) 1999, pp-218-225. Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier The relationship between affect and employee citizenship. Academy of Management Journal, 26(4), 587-595. Beare, Paul L, Severson. S., and Brandt, Patricia (2004), "The Use of positive Procedure to Increase Engagement On-Task and Decrease Challenging Behavior"; Behavior Modification Vol.28, no-1 Jan 2004,28-44,2004 Sage Publications. Bemthal, Paul R(2004), ""White Paper- Measuring the Employee Engagement", Published from the Centre For Applied Behavioral Research (CABER), at http://bcpublicservices.ca/awards/aiyai emp engage/measuring.htm 208
Transcript

Bibliography and References Arnold J Robertson I and Cooper C (1991) Work Psychology Understanding Human

Behavior in Workplace Pitman London

Anderson Lynne M and Pearson Christine M (1999) Tit for The Spiraiing Effect of

Incivility in the Workplace Academy of Management Review 24 (3) 1999 pp- 452-471

Aiken L S amp West S G (1991) Multiple regression Testing and interpreting

inteiactions Thousand Oaks CA Sage

Baron James M and Kreps David M Consistent Human Resources Practices California

Management Review 43 (3) Spring 1999 pp 29-53

Bagley Thomas M and Boyd David P Articulating Corporate Values through Human

Resource Policies Business Horizons 43 (4) 2000 pp 8-12

Beime Martin Managmg to Empower A Healthy Review of Resources and Corvstraints

European Management Journal 27(2) 1999 pp-218-225

Bateman TS amp Organ DW (1983) Job satisfaction and the good soldier The

relationship between affect and employee citizenship Academy of Management Journal

26(4) 587-595

Beare Paul L Severson S and Brandt Patricia (2004) The Use of positive Procedure to

Increase Engagement On-Task and Decrease Challenging Behavior Behavior

Modification Vol28 no-1 Jan 200428-442004 Sage Publications

Bemthal Paul R(2004) White Paper- Measuring the Employee Engagement Published

from the Centre For Applied Behavioral Research (CABER) at

httpbcpublicservicescaawardsaiyai emp engagemeasuringhtm

208

Balthazard Claude (2004) HR by Numbers at httpwwwhrcom

Baron James N and Kreps David M (1999) Engagement and Consistent Human

Resources Practices California Management Review^ Vol 41 No 3 PP 29-53

Chaitanya S K and Tripathi Nachiketa (C)ct-2001) Dimensions of Organizational

Citizenship Behavior Indian Journal of industrial relations Vol 37 No 2 Oct 2001

Chaitanya S K and Tripathi Nachiketa (2001) Dimension of Organiiation Citizenship

Behavior Indian Journal of Industrial Relations Vol 37 No 3 Oct 2001 Pp 217-230

CheiL Chao C Ditomaso Nancy and Farris George F Attitude toward Organisational

Change Effects of Self-interest Competitive Values and Ethnicity IEEE Transaction on

Engineering Management^ Vol 46 No 4 Nov 1999 pp399-406

Chinno Lin Christian N Madhu Chu Hua Kuei (1999) Association Between

Orgnaisattonal Climate and quality Management Practices A empirical study on Small and

Medium-Sized manufacturing companies in Taiwan Total Quality Management^ Vol-10

No-6 (1999) 863-868

Conway Joe (2003) Towers Perrin Study- Factors that Create Engagement and Drive

Performance in Todays Workforce at httpwvywtowersperriacom

Cozzani Charles A and Oakley James L Linking Organizational Characteristics to

Employee Attitude and Behaviors Can be met at email c-cozzaninortheastemedu and

joakley(krannert purdueedu

Chauhan SP Chauhan Daisy Gaining Competitive Edge The People Oriented

Apjwoach Indian Journal of Industrial Relations Vol 38 No 3 Jan 2003 i^357-373

209

Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the

General Economic Chmate Research and Practice in Human Resource Management 8(2)

3-28

D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and

Continuance Commitment Can the Right Kind of Commitment be Managed Department

of Management Working Paper in Human Resource Management amp Industrial Relations

The University of Melbourne Australia through email riversonecomfacunimelbeduau

Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for

Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-

473

Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak

Performance Enhancement by Change Enablers (edited by Rice James A this paper was

delivered at the conference of the World Confederation of Productivity Sciences) at

httpwwwtordahlcom or wwwaffairescomwcps

Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage

Knowledge Assets of Colleges

(The author is from at httpwwwnsccedustartegicplanproductpdf)

Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement

(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)

Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR

Magazine 45 (9) 2000 pp-165-175

Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy

of Management Vol 14 no4 523-550

210

Evans M G (1985) A monte carlo study of the effects of correlated method variance in

moderated multiple regression analsysis Organizational Behavior and Htanan Decision

Processes 36315-342

Engagement Report (Statoil and Sustainable Development-20044005) Norway at email

statoilstatoilcom also at httpiywwwstatoilcom

Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking

Individual Performance to Business Strategy The People Process Model Human

Resource Management 38 91) 1998 pp-17-31

Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human

Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd

Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European

Journal ofwork and Psychology 5(1) PP 105-123

Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee

Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at

httpvywwconcoursproupcomresearchcurrentprojectphp

Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic

Management European Management Journal 17(3) pp- 326-334

Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data

analysis (5th ed) Upper Saddle River NJ Prentice Hall

Ishak N A (2005) Promoting Employees Innovativeness and Organizational

Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace

Research and Practice in Human Resource Management 13(2) 16-30

211

Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp

and Paper International March-2005 published from 326 Avenue Louise Box 22

Brusals Belgium also at httpvywwpaperloopcom

Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship

Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level

Longitudinal Study Personnel Psychology Vol-54101-114

Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture

Engagement is Core Training and Development (A Journal Published by ASTD (JSA)

April 2000 PP 29-34

KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship

among Organisational Culture Commitment and Change Management Dynamic

Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32

Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research

in ht^-7wwwinsalacom

Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp

WinstoiL

Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to

Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44

Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on

Engagement Linconshire III at the httpwwwhewittcom

Lewin D (1992) Grievance procedures in nonunion workplaces An empirical

analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)

212

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Balthazard Claude (2004) HR by Numbers at httpwwwhrcom

Baron James N and Kreps David M (1999) Engagement and Consistent Human

Resources Practices California Management Review^ Vol 41 No 3 PP 29-53

Chaitanya S K and Tripathi Nachiketa (C)ct-2001) Dimensions of Organizational

Citizenship Behavior Indian Journal of industrial relations Vol 37 No 2 Oct 2001

Chaitanya S K and Tripathi Nachiketa (2001) Dimension of Organiiation Citizenship

Behavior Indian Journal of Industrial Relations Vol 37 No 3 Oct 2001 Pp 217-230

CheiL Chao C Ditomaso Nancy and Farris George F Attitude toward Organisational

Change Effects of Self-interest Competitive Values and Ethnicity IEEE Transaction on

Engineering Management^ Vol 46 No 4 Nov 1999 pp399-406

Chinno Lin Christian N Madhu Chu Hua Kuei (1999) Association Between

Orgnaisattonal Climate and quality Management Practices A empirical study on Small and

Medium-Sized manufacturing companies in Taiwan Total Quality Management^ Vol-10

No-6 (1999) 863-868

Conway Joe (2003) Towers Perrin Study- Factors that Create Engagement and Drive

Performance in Todays Workforce at httpwvywtowersperriacom

Cozzani Charles A and Oakley James L Linking Organizational Characteristics to

Employee Attitude and Behaviors Can be met at email c-cozzaninortheastemedu and

joakley(krannert purdueedu

Chauhan SP Chauhan Daisy Gaining Competitive Edge The People Oriented

Apjwoach Indian Journal of Industrial Relations Vol 38 No 3 Jan 2003 i^357-373

209

Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the

General Economic Chmate Research and Practice in Human Resource Management 8(2)

3-28

D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and

Continuance Commitment Can the Right Kind of Commitment be Managed Department

of Management Working Paper in Human Resource Management amp Industrial Relations

The University of Melbourne Australia through email riversonecomfacunimelbeduau

Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for

Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-

473

Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak

Performance Enhancement by Change Enablers (edited by Rice James A this paper was

delivered at the conference of the World Confederation of Productivity Sciences) at

httpwwwtordahlcom or wwwaffairescomwcps

Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage

Knowledge Assets of Colleges

(The author is from at httpwwwnsccedustartegicplanproductpdf)

Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement

(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)

Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR

Magazine 45 (9) 2000 pp-165-175

Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy

of Management Vol 14 no4 523-550

210

Evans M G (1985) A monte carlo study of the effects of correlated method variance in

moderated multiple regression analsysis Organizational Behavior and Htanan Decision

Processes 36315-342

Engagement Report (Statoil and Sustainable Development-20044005) Norway at email

statoilstatoilcom also at httpiywwwstatoilcom

Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking

Individual Performance to Business Strategy The People Process Model Human

Resource Management 38 91) 1998 pp-17-31

Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human

Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd

Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European

Journal ofwork and Psychology 5(1) PP 105-123

Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee

Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at

httpvywwconcoursproupcomresearchcurrentprojectphp

Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic

Management European Management Journal 17(3) pp- 326-334

Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data

analysis (5th ed) Upper Saddle River NJ Prentice Hall

Ishak N A (2005) Promoting Employees Innovativeness and Organizational

Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace

Research and Practice in Human Resource Management 13(2) 16-30

211

Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp

and Paper International March-2005 published from 326 Avenue Louise Box 22

Brusals Belgium also at httpvywwpaperloopcom

Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship

Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level

Longitudinal Study Personnel Psychology Vol-54101-114

Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture

Engagement is Core Training and Development (A Journal Published by ASTD (JSA)

April 2000 PP 29-34

KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship

among Organisational Culture Commitment and Change Management Dynamic

Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32

Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research

in ht^-7wwwinsalacom

Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp

WinstoiL

Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to

Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44

Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on

Engagement Linconshire III at the httpwwwhewittcom

Lewin D (1992) Grievance procedures in nonunion workplaces An empirical

analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)

212

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the

General Economic Chmate Research and Practice in Human Resource Management 8(2)

3-28

D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and

Continuance Commitment Can the Right Kind of Commitment be Managed Department

of Management Working Paper in Human Resource Management amp Industrial Relations

The University of Melbourne Australia through email riversonecomfacunimelbeduau

Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for

Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-

473

Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak

Performance Enhancement by Change Enablers (edited by Rice James A this paper was

delivered at the conference of the World Confederation of Productivity Sciences) at

httpwwwtordahlcom or wwwaffairescomwcps

Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage

Knowledge Assets of Colleges

(The author is from at httpwwwnsccedustartegicplanproductpdf)

Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement

(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)

Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR

Magazine 45 (9) 2000 pp-165-175

Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy

of Management Vol 14 no4 523-550

210

Evans M G (1985) A monte carlo study of the effects of correlated method variance in

moderated multiple regression analsysis Organizational Behavior and Htanan Decision

Processes 36315-342

Engagement Report (Statoil and Sustainable Development-20044005) Norway at email

statoilstatoilcom also at httpiywwwstatoilcom

Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking

Individual Performance to Business Strategy The People Process Model Human

Resource Management 38 91) 1998 pp-17-31

Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human

Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd

Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European

Journal ofwork and Psychology 5(1) PP 105-123

Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee

Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at

httpvywwconcoursproupcomresearchcurrentprojectphp

Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic

Management European Management Journal 17(3) pp- 326-334

Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data

analysis (5th ed) Upper Saddle River NJ Prentice Hall

Ishak N A (2005) Promoting Employees Innovativeness and Organizational

Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace

Research and Practice in Human Resource Management 13(2) 16-30

211

Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp

and Paper International March-2005 published from 326 Avenue Louise Box 22

Brusals Belgium also at httpvywwpaperloopcom

Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship

Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level

Longitudinal Study Personnel Psychology Vol-54101-114

Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture

Engagement is Core Training and Development (A Journal Published by ASTD (JSA)

April 2000 PP 29-34

KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship

among Organisational Culture Commitment and Change Management Dynamic

Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32

Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research

in ht^-7wwwinsalacom

Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp

WinstoiL

Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to

Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44

Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on

Engagement Linconshire III at the httpwwwhewittcom

Lewin D (1992) Grievance procedures in nonunion workplaces An empirical

analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)

212

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Evans M G (1985) A monte carlo study of the effects of correlated method variance in

moderated multiple regression analsysis Organizational Behavior and Htanan Decision

Processes 36315-342

Engagement Report (Statoil and Sustainable Development-20044005) Norway at email

statoilstatoilcom also at httpiywwwstatoilcom

Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking

Individual Performance to Business Strategy The People Process Model Human

Resource Management 38 91) 1998 pp-17-31

Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human

Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd

Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European

Journal ofwork and Psychology 5(1) PP 105-123

Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee

Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at

httpvywwconcoursproupcomresearchcurrentprojectphp

Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic

Management European Management Journal 17(3) pp- 326-334

Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data

analysis (5th ed) Upper Saddle River NJ Prentice Hall

Ishak N A (2005) Promoting Employees Innovativeness and Organizational

Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace

Research and Practice in Human Resource Management 13(2) 16-30

211

Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp

and Paper International March-2005 published from 326 Avenue Louise Box 22

Brusals Belgium also at httpvywwpaperloopcom

Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship

Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level

Longitudinal Study Personnel Psychology Vol-54101-114

Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture

Engagement is Core Training and Development (A Journal Published by ASTD (JSA)

April 2000 PP 29-34

KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship

among Organisational Culture Commitment and Change Management Dynamic

Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32

Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research

in ht^-7wwwinsalacom

Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp

WinstoiL

Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to

Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44

Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on

Engagement Linconshire III at the httpwwwhewittcom

Lewin D (1992) Grievance procedures in nonunion workplaces An empirical

analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)

212

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp

and Paper International March-2005 published from 326 Avenue Louise Box 22

Brusals Belgium also at httpvywwpaperloopcom

Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship

Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level

Longitudinal Study Personnel Psychology Vol-54101-114

Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture

Engagement is Core Training and Development (A Journal Published by ASTD (JSA)

April 2000 PP 29-34

KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship

among Organisational Culture Commitment and Change Management Dynamic

Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32

Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research

in ht^-7wwwinsalacom

Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp

WinstoiL

Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to

Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44

Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on

Engagement Linconshire III at the httpwwwhewittcom

Lewin D (1992) Grievance procedures in nonunion workplaces An empirical

analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)

212

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

McGuire David Cross Christine ODonnel David Why Humanistic Approaches In

HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16

No 1 Spring 2005

Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of

Changing Employee-Organization Relations and Engagement the axithor can be found a

emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty

member of Indiana Purdue University Monmouth University

MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries

and interfaces of organizations Journal of European Industrial Training^4)

athttpwwwemeraldinsightcomresearchregister

McNeely Hank (2000) Employee Engagement Survey Empower Office Depots

Employees at httpwwwkenexacom

Mccormicks Marie T(2000) Employee Engagement and The Bottom Line

Productivity at http www Deltaconsultantcom

Maurer Todd J (August 2000)Career- Relevant Learning and development Workers

Age and Belief about Self Efficacy for Development Journal of Management (Georgia

Institute of Technology Atianta) 27 (2001) pp-123-140

Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)

Employees Can Make Difference Examining the employee SurveyProcess in the Fortune

500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)

Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High

growth and High Changed Firms in USA (at httpwwwhrcom and at

httpwwweepulsecom)

213

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you

Think Journal of General Management 23 (3) 1998 pp 35-48

Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome

Lexington MA Lexington Books

Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of

organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164

Petnaneck Gregory Global Human Resource Development The Four C Approach

Human Resource Development Quarterly Vol 15 No-2 (2004)

Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an

Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005

PP 467-484

Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of

Co-operation A Theoritical and Empirical Analysis of partnership at Work The

Management Centre Research Paper Kings College University of London also at

httpwwwkclacukdepstapsemancen

Pulparambil John (2002) Problems and Limitations in the Management of Human

Resource Development SAJOSPS Jan-Jun 2002 pp 71-76

Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A

Conceptual framework and Scale Development Indian Journal of Industrial Relations

Vol 39 No 2 October 2003 Pp 194-203

Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS

for Windows (version 10) Canberra Australia Allen amp Unwin

214

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model

for Performing Organizations Creating Performing Organizations International

Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi

Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at

httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm

Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement

published by lES Research London- 408

Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange

variables on exit voice loyalty and neglect An integrative model of response to declining

job satisfaction Academy of Management Journal 31(3) 599-627

Raiobird R Magquire M (1993) When Corporate needs supersedes employee

development Personnel Management Vol 25 no 2 pp-34-37

Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003

pp 481-503

Truss Catherine Human Resource Management Gendered Terrain The International

Journal of Human Resource Management 10 (2) 1999 ppl 80-200

Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change

Journal of Change Management 12(2) 1999 pp 120-133

Sen Aloke K - Human Resource Development Planning amp Development I Edition

2003 Asian Books Private Limited New Delhi-110002

215

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ

Performance Human Resource Management Spring 2000 pp5-16

Sriram Srinivasan (2003)Manufacturing does better by its employees

at http wwwhindubusinesslineco

Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing

New Zealand at httpwwwbaldridgepluscom

The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)

Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90

A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue

Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at

httpwwwpaperloopcom

Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour

Market A Research Summery Department of Workers and Pensioners at

httpwww povukasd

Vora Manu K (2004) Creating Employee Value in a Global Economy Through

Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6

July-Aug 2004 pp- 793-806

Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http

wwwbusiness-toadvcom

Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and

Organizational Effectiveness The Mediating Role of Employee Attitude (a research

report conducted with Hong Kong Research Grants Council and China Business and

216

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Management Area of Excellence grant from Hong Kong University Science and

Technology) email wanghuigsmpkueduciL

Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of

woric-family interfaces Human Relations 48(3) 265-284

Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated

2005-05-26 at httpwwwpaogovabcacorporateindexhtml

HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb

2005]

Author Unknown Management Barometer Price Water House Coopers (April 2002)

(available at httpwwwpwccom) [accessed on March 2005]

About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC

Limited

Development Plan of HPC prepared by Sendwell Consultants aL MDP-

HPCmaikctcom

Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom

MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV

No5an-Feb2005

Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In

Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005

217

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ

Vol- IV No 6 March-April 2005

HPC achieves record production and sales Kolkata April 222002 at

httpVwwwhindpapercompresspresslhtm

HPC Scales New Peaks Kolkata April 282004 at http

wwwhindpapercomhip_presscliphtm

At httpwwwhindpapercompresspress ] htm

HPC Group achieves record production amp sales Kolkata May 22003 at

httpwwwhindpapercompresspress2003htm

Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003

Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower

Inc United States Securities and Exchange Commission Washington DC 20549 pp-6

Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp

Employee Engagement Report-2005 of Blessing White- ( A multinational operated in

Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey

USA and Buckinghamshire UK) in

httpwwwblessingwhitecomreport engagement2005pdf amp also at

httpwwe$srcomengagement reportpdf

httpwwwhewittasiacomreport 2003pdf

www centricacouk

218

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

httpwwwmeritzresearchcom

Case History-Engaging CGA- Canada employees in the business at

httpwwwtwisurvevcom

Creating competitive advantage from your employees A global study of engagement-

White Paper at httpwwwisrinsightcom

What Engaging the Indian Employee at httpwwwmercer researchcom

Hewitt Best Employers Survey at httpwww ioclcom

TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom

Cover Story What Makes the Best (2002) in Business Today March 32002 also at

httpwwwbusiness-todavcom

Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62

also at httpwwwbusinesswoldcom

The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov

202005 PP 62-142 also at vywwbustness-toadycom

Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at

httpwwwbusinesswoldcom

wwwnbri comsurveyhtm

Oakley says At httpwvgt workforcecom

McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225

219

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220

Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and

sustaining engagement at

httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp

wwwtwisurveycom

At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm

Theresa Welboume at httpwwweepulsecom

wwwpeoplemanagementcoukpmsubject

httpwwwetinvestcomettaxfig

Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)

at httpwwwgallupcombook center ftp

77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm

Paul R Baranthal (Nov 2004) Origin of Engagement

At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm

wwweepulsecom

Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51

At httpwwwioclcomstorv businesstodavasp

wwwworkforcecomindexhtm

220


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