Bibliography and References Arnold J Robertson I and Cooper C (1991) Work Psychology Understanding Human
Behavior in Workplace Pitman London
Anderson Lynne M and Pearson Christine M (1999) Tit for The Spiraiing Effect of
Incivility in the Workplace Academy of Management Review 24 (3) 1999 pp- 452-471
Aiken L S amp West S G (1991) Multiple regression Testing and interpreting
inteiactions Thousand Oaks CA Sage
Baron James M and Kreps David M Consistent Human Resources Practices California
Management Review 43 (3) Spring 1999 pp 29-53
Bagley Thomas M and Boyd David P Articulating Corporate Values through Human
Resource Policies Business Horizons 43 (4) 2000 pp 8-12
Beime Martin Managmg to Empower A Healthy Review of Resources and Corvstraints
European Management Journal 27(2) 1999 pp-218-225
Bateman TS amp Organ DW (1983) Job satisfaction and the good soldier The
relationship between affect and employee citizenship Academy of Management Journal
26(4) 587-595
Beare Paul L Severson S and Brandt Patricia (2004) The Use of positive Procedure to
Increase Engagement On-Task and Decrease Challenging Behavior Behavior
Modification Vol28 no-1 Jan 200428-442004 Sage Publications
Bemthal Paul R(2004) White Paper- Measuring the Employee Engagement Published
from the Centre For Applied Behavioral Research (CABER) at
httpbcpublicservicescaawardsaiyai emp engagemeasuringhtm
208
Balthazard Claude (2004) HR by Numbers at httpwwwhrcom
Baron James N and Kreps David M (1999) Engagement and Consistent Human
Resources Practices California Management Review^ Vol 41 No 3 PP 29-53
Chaitanya S K and Tripathi Nachiketa (C)ct-2001) Dimensions of Organizational
Citizenship Behavior Indian Journal of industrial relations Vol 37 No 2 Oct 2001
Chaitanya S K and Tripathi Nachiketa (2001) Dimension of Organiiation Citizenship
Behavior Indian Journal of Industrial Relations Vol 37 No 3 Oct 2001 Pp 217-230
CheiL Chao C Ditomaso Nancy and Farris George F Attitude toward Organisational
Change Effects of Self-interest Competitive Values and Ethnicity IEEE Transaction on
Engineering Management^ Vol 46 No 4 Nov 1999 pp399-406
Chinno Lin Christian N Madhu Chu Hua Kuei (1999) Association Between
Orgnaisattonal Climate and quality Management Practices A empirical study on Small and
Medium-Sized manufacturing companies in Taiwan Total Quality Management^ Vol-10
No-6 (1999) 863-868
Conway Joe (2003) Towers Perrin Study- Factors that Create Engagement and Drive
Performance in Todays Workforce at httpwvywtowersperriacom
Cozzani Charles A and Oakley James L Linking Organizational Characteristics to
Employee Attitude and Behaviors Can be met at email c-cozzaninortheastemedu and
joakley(krannert purdueedu
Chauhan SP Chauhan Daisy Gaining Competitive Edge The People Oriented
Apjwoach Indian Journal of Industrial Relations Vol 38 No 3 Jan 2003 i^357-373
209
Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the
General Economic Chmate Research and Practice in Human Resource Management 8(2)
3-28
D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and
Continuance Commitment Can the Right Kind of Commitment be Managed Department
of Management Working Paper in Human Resource Management amp Industrial Relations
The University of Melbourne Australia through email riversonecomfacunimelbeduau
Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for
Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-
473
Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak
Performance Enhancement by Change Enablers (edited by Rice James A this paper was
delivered at the conference of the World Confederation of Productivity Sciences) at
httpwwwtordahlcom or wwwaffairescomwcps
Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage
Knowledge Assets of Colleges
(The author is from at httpwwwnsccedustartegicplanproductpdf)
Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement
(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)
Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR
Magazine 45 (9) 2000 pp-165-175
Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy
of Management Vol 14 no4 523-550
210
Evans M G (1985) A monte carlo study of the effects of correlated method variance in
moderated multiple regression analsysis Organizational Behavior and Htanan Decision
Processes 36315-342
Engagement Report (Statoil and Sustainable Development-20044005) Norway at email
statoilstatoilcom also at httpiywwwstatoilcom
Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking
Individual Performance to Business Strategy The People Process Model Human
Resource Management 38 91) 1998 pp-17-31
Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human
Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd
Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European
Journal ofwork and Psychology 5(1) PP 105-123
Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee
Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at
httpvywwconcoursproupcomresearchcurrentprojectphp
Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic
Management European Management Journal 17(3) pp- 326-334
Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data
analysis (5th ed) Upper Saddle River NJ Prentice Hall
Ishak N A (2005) Promoting Employees Innovativeness and Organizational
Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace
Research and Practice in Human Resource Management 13(2) 16-30
211
Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp
and Paper International March-2005 published from 326 Avenue Louise Box 22
Brusals Belgium also at httpvywwpaperloopcom
Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship
Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level
Longitudinal Study Personnel Psychology Vol-54101-114
Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture
Engagement is Core Training and Development (A Journal Published by ASTD (JSA)
April 2000 PP 29-34
KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship
among Organisational Culture Commitment and Change Management Dynamic
Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32
Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research
in ht^-7wwwinsalacom
Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp
WinstoiL
Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to
Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44
Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on
Engagement Linconshire III at the httpwwwhewittcom
Lewin D (1992) Grievance procedures in nonunion workplaces An empirical
analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)
212
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Balthazard Claude (2004) HR by Numbers at httpwwwhrcom
Baron James N and Kreps David M (1999) Engagement and Consistent Human
Resources Practices California Management Review^ Vol 41 No 3 PP 29-53
Chaitanya S K and Tripathi Nachiketa (C)ct-2001) Dimensions of Organizational
Citizenship Behavior Indian Journal of industrial relations Vol 37 No 2 Oct 2001
Chaitanya S K and Tripathi Nachiketa (2001) Dimension of Organiiation Citizenship
Behavior Indian Journal of Industrial Relations Vol 37 No 3 Oct 2001 Pp 217-230
CheiL Chao C Ditomaso Nancy and Farris George F Attitude toward Organisational
Change Effects of Self-interest Competitive Values and Ethnicity IEEE Transaction on
Engineering Management^ Vol 46 No 4 Nov 1999 pp399-406
Chinno Lin Christian N Madhu Chu Hua Kuei (1999) Association Between
Orgnaisattonal Climate and quality Management Practices A empirical study on Small and
Medium-Sized manufacturing companies in Taiwan Total Quality Management^ Vol-10
No-6 (1999) 863-868
Conway Joe (2003) Towers Perrin Study- Factors that Create Engagement and Drive
Performance in Todays Workforce at httpwvywtowersperriacom
Cozzani Charles A and Oakley James L Linking Organizational Characteristics to
Employee Attitude and Behaviors Can be met at email c-cozzaninortheastemedu and
joakley(krannert purdueedu
Chauhan SP Chauhan Daisy Gaining Competitive Edge The People Oriented
Apjwoach Indian Journal of Industrial Relations Vol 38 No 3 Jan 2003 i^357-373
209
Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the
General Economic Chmate Research and Practice in Human Resource Management 8(2)
3-28
D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and
Continuance Commitment Can the Right Kind of Commitment be Managed Department
of Management Working Paper in Human Resource Management amp Industrial Relations
The University of Melbourne Australia through email riversonecomfacunimelbeduau
Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for
Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-
473
Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak
Performance Enhancement by Change Enablers (edited by Rice James A this paper was
delivered at the conference of the World Confederation of Productivity Sciences) at
httpwwwtordahlcom or wwwaffairescomwcps
Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage
Knowledge Assets of Colleges
(The author is from at httpwwwnsccedustartegicplanproductpdf)
Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement
(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)
Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR
Magazine 45 (9) 2000 pp-165-175
Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy
of Management Vol 14 no4 523-550
210
Evans M G (1985) A monte carlo study of the effects of correlated method variance in
moderated multiple regression analsysis Organizational Behavior and Htanan Decision
Processes 36315-342
Engagement Report (Statoil and Sustainable Development-20044005) Norway at email
statoilstatoilcom also at httpiywwwstatoilcom
Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking
Individual Performance to Business Strategy The People Process Model Human
Resource Management 38 91) 1998 pp-17-31
Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human
Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd
Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European
Journal ofwork and Psychology 5(1) PP 105-123
Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee
Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at
httpvywwconcoursproupcomresearchcurrentprojectphp
Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic
Management European Management Journal 17(3) pp- 326-334
Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data
analysis (5th ed) Upper Saddle River NJ Prentice Hall
Ishak N A (2005) Promoting Employees Innovativeness and Organizational
Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace
Research and Practice in Human Resource Management 13(2) 16-30
211
Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp
and Paper International March-2005 published from 326 Avenue Louise Box 22
Brusals Belgium also at httpvywwpaperloopcom
Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship
Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level
Longitudinal Study Personnel Psychology Vol-54101-114
Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture
Engagement is Core Training and Development (A Journal Published by ASTD (JSA)
April 2000 PP 29-34
KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship
among Organisational Culture Commitment and Change Management Dynamic
Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32
Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research
in ht^-7wwwinsalacom
Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp
WinstoiL
Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to
Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44
Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on
Engagement Linconshire III at the httpwwwhewittcom
Lewin D (1992) Grievance procedures in nonunion workplaces An empirical
analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)
212
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Chia H Landau J amp Ong J S (2000) Predictors of Voice The Moderating Effect of the
General Economic Chmate Research and Practice in Human Resource Management 8(2)
3-28
D Iverson- Roderick and Buttigieg Donna M (Oct 1998) Affective Normative and
Continuance Commitment Can the Right Kind of Commitment be Managed Department
of Management Working Paper in Human Resource Management amp Industrial Relations
The University of Melbourne Australia through email riversonecomfacunimelbeduau
Derivitsiotis Kostas N The Design of Performance Measurement SysteHRms for
Management Learning Total Quality Management Vol 15 No 4 June 2004 pp 457-
473
Dahl Tor Moving Mountain by Moving Mind New Insight into Employees Peak
Performance Enhancement by Change Enablers (edited by Rice James A this paper was
delivered at the conference of the World Confederation of Productivity Sciences) at
httpwwwtordahlcom or wwwaffairescomwcps
Drapau Suzanne (2005) Using Employee-Engagement Survey to understand and Manage
Knowledge Assets of Colleges
(The author is from at httpwwwnsccedustartegicplanproductpdf)
Devanport Thomas O and Robert Danyl R(2003) The Challenges of Engagement
(atURLhttpwwwinformationweekcomstorvshowarticlejhtm)
Dalton Francis M (2000) The Eight Classic Type of Workplace Behavior HR
Magazine 45 (9) 2000 pp-165-175
Eisenhardt Kathleen M (1989) Building Theories from Case Study Research Academy
of Management Vol 14 no4 523-550
210
Evans M G (1985) A monte carlo study of the effects of correlated method variance in
moderated multiple regression analsysis Organizational Behavior and Htanan Decision
Processes 36315-342
Engagement Report (Statoil and Sustainable Development-20044005) Norway at email
statoilstatoilcom also at httpiywwwstatoilcom
Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking
Individual Performance to Business Strategy The People Process Model Human
Resource Management 38 91) 1998 pp-17-31
Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human
Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd
Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European
Journal ofwork and Psychology 5(1) PP 105-123
Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee
Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at
httpvywwconcoursproupcomresearchcurrentprojectphp
Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic
Management European Management Journal 17(3) pp- 326-334
Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data
analysis (5th ed) Upper Saddle River NJ Prentice Hall
Ishak N A (2005) Promoting Employees Innovativeness and Organizational
Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace
Research and Practice in Human Resource Management 13(2) 16-30
211
Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp
and Paper International March-2005 published from 326 Avenue Louise Box 22
Brusals Belgium also at httpvywwpaperloopcom
Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship
Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level
Longitudinal Study Personnel Psychology Vol-54101-114
Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture
Engagement is Core Training and Development (A Journal Published by ASTD (JSA)
April 2000 PP 29-34
KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship
among Organisational Culture Commitment and Change Management Dynamic
Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32
Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research
in ht^-7wwwinsalacom
Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp
WinstoiL
Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to
Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44
Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on
Engagement Linconshire III at the httpwwwhewittcom
Lewin D (1992) Grievance procedures in nonunion workplaces An empirical
analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)
212
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Evans M G (1985) A monte carlo study of the effects of correlated method variance in
moderated multiple regression analsysis Organizational Behavior and Htanan Decision
Processes 36315-342
Engagement Report (Statoil and Sustainable Development-20044005) Norway at email
statoilstatoilcom also at httpiywwwstatoilcom
Gratton Lynda and Hope-Hailey Veronica Stiles Philip and Truss Catherine Linking
Individual Performance to Business Strategy The People Process Model Human
Resource Management 38 91) 1998 pp-17-31
Gomez Mejia R Luis Balkin David B Cardy Robert L(2003) Managing Human
Resources first Indian Reprint 2003 Pearson Education (Singapore) PvL Ltd
Goran Ekvall (1996) Organisational Climate for Creativity and Innovation European
Journal ofwork and Psychology 5(1) PP 105-123
Gratton Linda Lind Barbara and Popper Walter (Jan 2004) Excelling at Employee
Engagement Tangible Approaches to Creating and Sustaining Employee Engagement at
httpvywwconcoursproupcomresearchcurrentprojectphp
Gundy Tony and Winsley Robin- Strategic Behaviur The Driving Force of Strategic
Management European Management Journal 17(3) pp- 326-334
Hair JFJr Anderson RE Tatham RL amp Black WC (1998) Multivariate data
analysis (5th ed) Upper Saddle River NJ Prentice Hall
Ishak N A (2005) Promoting Employees Innovativeness and Organizational
Citizenship Behaviour through Superior-Subordinate Relationship in the Workplace
Research and Practice in Human Resource Management 13(2) 16-30
211
Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp
and Paper International March-2005 published from 326 Avenue Louise Box 22
Brusals Belgium also at httpvywwpaperloopcom
Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship
Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level
Longitudinal Study Personnel Psychology Vol-54101-114
Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture
Engagement is Core Training and Development (A Journal Published by ASTD (JSA)
April 2000 PP 29-34
KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship
among Organisational Culture Commitment and Change Management Dynamic
Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32
Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research
in ht^-7wwwinsalacom
Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp
WinstoiL
Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to
Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44
Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on
Engagement Linconshire III at the httpwwwhewittcom
Lewin D (1992) Grievance procedures in nonunion workplaces An empirical
analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)
212
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Jain Singh and Kulkami (2005) The Indian Paper Industry Towards Sustainability Pulp
and Paper International March-2005 published from 326 Avenue Louise Box 22
Brusals Belgium also at httpvywwpaperloopcom
Koys Daniel (2001) the Effects of Employee Satisfaction Organizational Citizenship
Behavior (CMDB) and Turnover on Organizational Effectiveness A Unit Level
Longitudinal Study Personnel Psychology Vol-54101-114
Keye Beverly and Jordan- Evans Sharon (2000) Building the Retention Culture
Engagement is Core Training and Development (A Journal Published by ASTD (JSA)
April 2000 PP 29-34
KoUamorthy S and Mohankumar R Multivariate Analysis of the Inter-relationship
among Organisational Culture Commitment and Change Management Dynamic
Jaipuria Institute of Management Luknow Vol 3 No 2 Oct 200218-32
Kniss Beth (Aug 2005) ^Employee Engagement- a Review of the Most Current Research
in ht^-7wwwinsalacom
Kerlinger F N (1986) Foundations of behavioral research Orlando FL Holt Rinehart amp
WinstoiL
Longenecker Clinton O and Neubert Mitchel (2000)1- Barriers and Gateway to
Management Cooperation and Teamwork Business Horizons 43 (5) pp-34-44
Laffey JoAnne and Micucci Joe (May 18 2004) News and Information on
Engagement Linconshire III at the httpwwwhewittcom
Lewin D (1992) Grievance procedures in nonunion workplaces An empirical
analysis of usage dynamics and outcomes Chicago-Kent Law Review 68(1)
212
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
McGuire David Cross Christine ODonnel David Why Humanistic Approaches In
HRD Wont Work Human Resource Developmeni Quarterly (Wiley Periodicals) Vol-16
No 1 Spring 2005
Mir Ali Mir Raja and Mosca Joseph B The New Age Employees an Exploration of
Changing Employee-Organization Relations and Engagement the axithor can be found a
emailmirali(Siipwedurmir(a)jnonmouih edu and mosaca(S)jnonmoulk cdu is the faculty
member of Indiana Purdue University Monmouth University
MaCarthy Alma Caravan Thomas OTole Thomas HRD working at the boundaries
and interfaces of organizations Journal of European Industrial Training^4)
athttpwwwemeraldinsightcomresearchregister
McNeely Hank (2000) Employee Engagement Survey Empower Office Depots
Employees at httpwwwkenexacom
Mccormicks Marie T(2000) Employee Engagement and The Bottom Line
Productivity at http www Deltaconsultantcom
Maurer Todd J (August 2000)Career- Relevant Learning and development Workers
Age and Belief about Self Efficacy for Development Journal of Management (Georgia
Institute of Technology Atianta) 27 (2001) pp-123-140
Masztal Jaci Jarrctt Salaman Diane M Pasturro Gabriello Steelman Lisa (2004)
Employees Can Make Difference Examining the employee SurveyProcess in the Fortune
500 and Mid-Sized Companies (at httpvywwburkereseachcomresearchpdf)
Melbourne Theresa M (2004) Employee Engagement Doing It vs Measuring It in High
growth and High Changed Firms in USA (at httpwwwhrcom and at
httpwwweepulsecom)
213
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Ogbonna Emmanuel and Harris Llyod C Orgamzational Culture its not what you
Think Journal of General Management 23 (3) 1998 pp 35-48
Organ DW (1988) Organisational citizenship behaviour The good soldier syndrome
Lexington MA Lexington Books
Organ DW amp Konovsky MA (1989) Cognitive versus affective determinants of
organisational citizenship behaviour Journal of Applied Psychology 74(1) 157-164
Petnaneck Gregory Global Human Resource Development The Four C Approach
Human Resource Development Quarterly Vol 15 No-2 (2004)
Palo Sasmita and Padhi Nayantara How HR professionals drive TQM a case study in an
Indian Organisation The TQM Magazine (Emerald Group Pub Co) Vol 17 no 5 2005
PP 467-484
Pecci Riccardo and Guest David (May 2002) Trust Exchange and Virtuous Circles of
Co-operation A Theoritical and Empirical Analysis of partnership at Work The
Management Centre Research Paper Kings College University of London also at
httpwwwkclacukdepstapsemancen
Pulparambil John (2002) Problems and Limitations in the Management of Human
Resource Development SAJOSPS Jan-Jun 2002 pp 71-76
Pattanayak Biswajit Misra Niranjana (2003) Organizational Citizenship Behavior A
Conceptual framework and Scale Development Indian Journal of Industrial Relations
Vol 39 No 2 October 2003 Pp 194-203
Pallant J (2001) SPSS survival manual A step by step guide to data analysis using SPSS
for Windows (version 10) Canberra Australia Allen amp Unwin
214
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Pattanayak and Niranjana (2002) Organizational Citizenship Behavior A Proposed Model
for Performing Organizations Creating Performing Organizations International
Perspectives for Indian Management^ Edition- 2002 Response Books New Delhi
Ray Halagera (Aug 2004) - Engagement- The Cost of Loss at
httpwwwlovcitdontleaveitcomCSI NewsletterAug2004rav20engaaementhtm
Robinson D Perryman S Hayday S (2004) The Drivers of Employee Engagement
published by lES Research London- 408
Rusbuilt C E Parrel D Rogers G amp Mainous HI A G (1988) Impact of exchange
variables on exit voice loyalty and neglect An integrative model of response to declining
job satisfaction Academy of Management Journal 31(3) 599-627
Raiobird R Magquire M (1993) When Corporate needs supersedes employee
development Personnel Management Vol 25 no 2 pp-34-37
Saklani DJl Quality of Work Life Instrument Design IJIR Vol 38 No 4 April 2003
pp 481-503
Truss Catherine Human Resource Management Gendered Terrain The International
Journal of Human Resource Management 10 (2) 1999 ppl 80-200
Tiemey Pamela- Work Relation as a Precursor to a Psychological Climate for Change
Journal of Change Management 12(2) 1999 pp 120-133
Sen Aloke K - Human Resource Development Planning amp Development I Edition
2003 Asian Books Private Limited New Delhi-110002
215
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Shepeck Michael A and Millitelo Jack Strategic HR Configuration and OrganisationaJ
Performance Human Resource Management Spring 2000 pp5-16
Sriram Srinivasan (2003)Manufacturing does better by its employees
at http wwwhindubusinesslineco
Survey Instrument Employee Satisfaction Survey 1999-2004 Macpherson Publishing
New Zealand at httpwwwbaldridgepluscom
The People Company in Hewitt Vol7 No 72004 pp 6-7(at httpwwwhewittcom)
Toland Justin Consolidating Their Positions- Indias BILT the Highest New Entry at 90
A Year of Few Changes to the Top Pulp and Paper International (PPI) 326 Avenue
Louise Box -22-B 1050 Brussels Belgium September- 2004 PP 13-19 Also at
httpwwwpaperloopcom
Thorn Graham and Convery Paul (2004) Employee Engagement and the London Labour
Market A Research Summery Department of Workers and Pensioners at
httpwww povukasd
Vora Manu K (2004) Creating Employee Value in a Global Economy Through
Participation Motivation and Development Total Qiudity Management Vol 15 No 5-6
July-Aug 2004 pp- 793-806
Virmani Ravi etal (2002) Business Today March 32002 PP 58-59 Also at http
wwwbusiness-toadvcom
Wang Hui TSUL Anne S and Xin Ketherine R CEO Leadership Attributes and
Organizational Effectiveness The Mediating Role of Employee Attitude (a research
report conducted with Hong Kong Research Grants Council and China Business and
216
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Management Area of Excellence grant from Hong Kong University Science and
Technology) email wanghuigsmpkueduciL
Yuen C C (1995) The effects of career salience and life-cycle variables on perceptions of
woric-family interfaces Human Relations 48(3) 265-284
Websites Visited Corporate Human Resource Plan 2005-2008 For the Alberta Public Service Lat updated
2005-05-26 at httpwwwpaogovabcacorporateindexhtml
HR Activities July 2002 Nov 2003 at httpwwwnorthdelhipowercoorg [accessed on Feb
2005]
Author Unknown Management Barometer Price Water House Coopers (April 2002)
(available at httpwwwpwccom) [accessed on March 2005]
About the Hindustan Paper Corporation Published on 1988 by OL Section of HPC
Limited
Development Plan of HPC prepared by Sendwell Consultants aL MDP-
HPCmaikctcom
Thailand Paper and Competition at httpwwwpaperloopcomthai niarketcom
MTUP unfolded at NPM and CPM Papyrus A bimonthly News Bulletin of HPC) Vol- IV
No5an-Feb2005
Unfolding of Modernization and Technological Upgradation Plans Darpan A Quarterly In
Home Journal ofCachar Paper Mill) Vol 1 No 4 Jan- March 2005
217
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
HPC Inks MoU with GOI for FY 2005-06 Papyrus A bimonthly News Bulletin ofHPQ
Vol- IV No 6 March-April 2005
HPC achieves record production and sales Kolkata April 222002 at
httpVwwwhindpapercompresspresslhtm
HPC Scales New Peaks Kolkata April 282004 at http
wwwhindpapercomhip_presscliphtm
At httpwwwhindpapercompresspress ] htm
HPC Group achieves record production amp sales Kolkata May 22003 at
httpwwwhindpapercompresspress2003htm
Papyrus (A bimonthly News Bulletin of HPC) Vol Ill No 2 July-Aug 2003
Documents incorporated by reference Form 10-K of Annual Report- 2005-06 Manpower
Inc United States Securities and Exchange Commission Washington DC 20549 pp-6
Employee Engagement Surveys by NBRi at httpwwwnbricomsurvevphp
Employee Engagement Report-2005 of Blessing White- ( A multinational operated in
Princeton Chicago Sanfrancisco London and Sydney- Head Quartered in New Jersey
USA and Buckinghamshire UK) in
httpwwwblessingwhitecomreport engagement2005pdf amp also at
httpwwe$srcomengagement reportpdf
httpwwwhewittasiacomreport 2003pdf
www centricacouk
218
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
httpwwwmeritzresearchcom
Case History-Engaging CGA- Canada employees in the business at
httpwwwtwisurvevcom
Creating competitive advantage from your employees A global study of engagement-
White Paper at httpwwwisrinsightcom
What Engaging the Indian Employee at httpwwwmercer researchcom
Hewitt Best Employers Survey at httpwww ioclcom
TataTeleservices Hits High- in Gallup Survey (April-282003) at httpwwwtatacom
Cover Story What Makes the Best (2002) in Business Today March 32002 also at
httpwwwbusiness-todavcom
Opening Essay Great Place to work (2004) in Business World 9 Feb 2004 PP30-62
also at httpwwwbusinesswoldcom
The Best Companies to work for in India a BT-Mercer-TNS Study Business Today Nov
202005 PP 62-142 also at vywwbustness-toadycom
Opening Essay Great Place to Work in Business World 6 Feb 2006 PP30-62 also at
httpwwwbusinesswoldcom
wwwnbri comsurveyhtm
Oakley says At httpwvgt workforcecom
McDonald Fox amp Lund PC at httpnewscpamericaorgmflhealthcareaspa= 1225
219
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220
Project EMP Excelling at Employee Kngagtemenl Tangible Approach to creatmfi and
sustaining engagement at
httpgtywwconcoxirsgroupcomresearchcuiTentproject empasp
wwwtwisurveycom
At httpwwwhrsolutionsinccomemplovee entgigement surveyhtm
Theresa Welboume at httpwwweepulsecom
wwwpeoplemanagementcoukpmsubject
httpwwwetinvestcomettaxfig
Cuit W Coffman and Gabriel Gonzalez- Molina - Follow This Path (Warner Books 2002)
at httpwwwgallupcombook center ftp
77ie Gallup Management Journal at httpwwwpovtleaderorgarticlehtm
Paul R Baranthal (Nov 2004) Origin of Engagement
At httpwwwbcDublicservicecaawardsaiai indexemp engagemeasuring htm
wwweepulsecom
Steve Bates (Feb2004) Getting Engaged HR Magazine pp 44-51
At httpwwwioclcomstorv businesstodavasp
wwwworkforcecomindexhtm
220