BIFM Scotland 2011

Facility Managers:Our Dynamic Future

What will FM look like in the future?

FM in the Past

FM in 2001

• FM had a low profile• Few were FM qualified• FM budgets were under

pressure• New FM models were under

debate• FM information was poor• FM service was awful

Developments since 2001

• “New” Ways of Working• Technology in and out of the

workplace• Mature FM supply chain• Sustainability• SIC 8110• FM a recognised term• Asset Skills• Chartered status through RICS

Innovation Reflects Society

• Outsourcing• Open Plan• Risk Transfer• Professionalisation• Hot Desking• Total FM

• Outsourcing• Open Plan• Risk Transfer• Professionalisation• Hot Desking• Total FM

Workplace Trends

• Wireless, Remote, Seamless technology• Agile working• “intelligent” Buildings• Green Buildings• Legislation, Legislation, Legislation• Shifting demographics• Rising service expectations• Energy a major focus

FM Industry Trends

• Self delivery model increasingly popular• Skill shortages at all levels• Bigger players extending technical expertise and

offerings• Diversification into Real Estate and niche

services• Property players repositioning towards FM• FM players talking green• More single service players offering FM• Some FM operators at risk• Continued market consolidation

FM Profession Trends

• Qualifications galore but slow take up• Training below industry averages• H&S an exception• FM apprenticeships• RICS campaign• Green on the margins• More from less• New, young entrants• Social media

The Evolution of FM

Reactive, Tactical

Property Management

Task Focussed

Repairs Cleaning

Guarding Catering Support

Churn

Pro

ject

s

Compliance

Proactive, Strategic

Facilities Management

Objective Focussed

Maintenance Environment Space

Security Wellness Service

Pla

ns

Contribution

Our Agenda for a Dynamic Future

• Understanding stakeholders changing needs

• Adjusting our strategies quickly• Enhancing our key competences

– Efficiency– Communication– Service– Innovation– Collaboration

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Thank you