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January 13, 2014 | Vol. 9, Issue 3 3 people 795 people BIG WIGs 1. Maintain Member Loyalty Net Promoter Score @ 72% 2. Sell 120 new memberships by Dec 2014 I would like to recognize the extraordinary efforts of Jackie Sangster, Membership Sales Manager, and Erika Erkel, Membership Sales Coordinator, over the past month. The Sales Department is in full swing with what has been the busiest sales month in the history of the Club. While Erika and Jackie are both fairly new to the Mountain, they have really jumped in feet first and represented Desert Mountain with confidence and every level of professionalism. We have been averaging three tours per day, and host up to five groups on property in any given day. Learning as they go at times, Jackie and Erika have been studying all they need to know about our amenities and have dedicated endless hours this past month to our BIG WIG of 120 new members. We have welcomed 12 new members in the month of December and have 11 applications in review for the month of January—an amazing start to a new year! Keep up the great work and a BIG THANK YOU to you both! -Nicole Forbes, Director of Membership Sales OUR WIG GOAL 120 Memberships 48 Sold 11 Pending Sold Erika Nicole Jackie $25 One of our capital projects is the change from analog two-way radios to digital. In accomplishing this project, every radio on property needed to be cataloged, departmental- ized, and new digital radios verified and distributed to all departments. Quanes, serial numbers and locaons were all coordinated by Theresa Beall, Contract Administrator, in conjuncon with the vendor, prior to the order and upon receipt of the radios. No small task to say the least, but in her usual eager and efficient manner all paperwork, spreadsheets and submials were prepared, submied, distributed and invoiced without a hitch. A team player in every sense of the word, Theresa shows, every day, her Spirit to Serve the Desert Mountain team. -Fran Wolco, Project Manager $25 There is an art to re-gripping golf clubs. With much of the member- ship returning for season, the Jim Flick Golf Performance Center is experiencing an influx of club re-grips after the holidays. Recently, Jennifer Tucker, JFPC Golf Instructor, took time out of her day to help a new Performance Center staff member, Nichole Inkel, learn the correct procedures of re-gripping a set of clubs. Thank you, Jen, for taking the time during this busy period to show a little Teamwork to your colleague! -Rich Prange, JFPC Head Golf Pro $25 See your manager for your survey. Once surveys are turned in to HR, contact Pay Mascareno at x1237 to order your pizza by Friday, February 14th! Robbie Jewell [CG Asst Golf Pro] went above and beyond the call of duty for me today (12/13/13). There was a mix up with an order from Demo Day and he figured out the problem and took the appropriate action to remedy it. He drove out to the first tee to give me an update and wrote me a nice email, to top it off, telling me the action taken...what exemplary service! -Margaret Wutz, Member BIOMETRIC SCREENINGS—Tuesday, January 14, 10am-3:45pm—PLEASE BE SURE TO MAKE YOUR APPOINTMENT! See your manager to confirm your appointment, if needed.
