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London Midland
31 January 2014
Barrie Cottam
Head of West Coast Services
LLondon Midland Overview
Introduction to London Midland
• Operates regional and commuterservices on West Coast Main Line andthroughout West Midlands
• Franchise 2007 to 2015 (now 2017)
• 1,300 trains a day
• 60m passenger journeys per year
• 148 stations managed
• West Coast route shared with Virgin,Southern, London Overground andFreight Operating Companies
London Midland to date
The Good
• More services, more journeys
• 110 mph operation
• Use of social media
The Bad
• DfT Remedial Plans
• Traincrew shortages
• Inconsistency
Investment in rolling stock
£243m invested in new and refurbished trains£11m invested in passenger benefitsStrong Foundations change programme
Investing for the future
• £5.2m for new car parking
• 1,000 new parking spaces
• New customer information systems
• Automatic ticket gates
• Ticket Vending Machines
• 1,000 new & refurbished bicyclespaces
• Station accessibility programme
Performance Headlines
• 88.5% of services arrived within5 mins of advertised time
• 1.7% of services cancelled
• Overall customer satisfaction84% up 3% from Spring 2013
10
West Coast Priorities
• Managing disruption andtrain service recovery
• Best use of availablecapacity
• More visible andconsistent presence
• Average trainperformance to 90% PPM
• Planning and delivery ofcustomer options duringWatford Re-signalling in2014/15
Watford Re-Signalling
What’s happening?
• Network Rail £81m scheme totackle the most common causes ofdelay
• During the work 13km of trackthrough Watford will be blocked
• Train operators have now agreedwith Network Rail that longclosures are not needed and workwill be completed in a series ofweekend closures during 2014/15
–13
What’s the plan?
• To install 175km of new fencing tostop farm animals getting onto theline, discouraging trespass andhelping to reduce cable theft
• All signalling between Kings Langleyand Bushey will be renewed
• Over 15km of new track will be laid
• An upgrade of the overhead lineequipment
–14
What’s the plan?
• New junctions to link theWest Coast Mainline toLondon Overground linesbetween Watford and Eustonto allow maintenance whilekeeping train servicesrunning.
• Platform 10 at WatfordJunction will be modified toallow longer trains to bestabled
–15
–16
2014• Sat 3 May to Mon 5 May
• Sat 9 August to Mon 11 August
• Sat 16 August to Mon 18 August
• Sat 23 August to Tue 26 August
• Wed 24 December to Mon 29 December
2015• Sat 14 February to Mon 16 February
• Sat 21 February to Mon 23 February
• Fri 3 April to Tue 7 April
•
Dates and times of the works