Bill PaymentDETAILS ON BREB (PREPAID) CONFIGURATION

o Customer can access this menu via USSD

o Flow is shared below:

Bill Payment Menu

PALLI BIDYUT (PREPAID)

1. Bill Breakdown2. Make

Payment0. Main Menu

Electricity1. Send Money2.Mobile Recharge3. Payment4. Cash Out5. Pay Bill6. Remittance7. My bKash

Dial *247#

Electricity

1. PALLI BIDYUT (PREPAID)

2. PALLI BIDYUT3. NESCO4. DESCO (PREPAID)5. DESCO (POSTPAID)6. DPDC (PREPAID)7. DPDC (POSTPAID)8. BPDB (PREPAID)0. Main Menu

Pay Bill

1. Electricity2. Gas3. Internet, TV

and Phone4. Holding Tax5. Education6. Other0. Main Menu

‘Check Bill’: Fixed Billers

PALLI BIDYUT (PREPAID)1.Bill Breakdown2. Make Payment0. Main Menu

Bill Breakdown1.Input meter number2. Saved Accounts0. Main Menu

Enter Meter Number

Check Bill for Fixed Billers

Bill Breakdown

Account Number: <Meter

number>

Amount: XXXX.XX

Enter Menu PIN toconfirm:

Customer receives two SMS notification(s):

1. “Wait for confirmation SMS”

2. Detailed bill breakdownSMS

2. Saved Accounts

For Customer Bill Account Number:Palli Bidyut (Prepaid) : enters MeterNumber

‘Bill Month and Year’ flash prompt is replaced with ‘Amount’

1. I

np

ut

Bill

A/C

Enter Amount

SMS: Check Bill

Biller: BREB (PREPAID) Scenario

Your Check Bill request of Amount: 1000 Taka is valid for Customer No.: 27223584, Meter No.: 020130000454.

- Bill breakdown successful SMS

Your Check Bill request of Amount: 500 Taka is not enough for Customer No.: 27223584. -Amount mismatch

Sorry, check bill information was invalid. Please try again with valid information.

Data not found

Sorry, the request was not successful. Please try again later.

Internal error

Your check bill request has been received. Please wait for confirmation.

Wait for confirmation SMS after PIN entry. Also appears as flash prompt

Pay Bill: Fixed Biller

Palli Bidyut(Prepaid)

1.Bill Breakdown

2. Make Payment

0. Main Menu

Fixed Biller

1. I

np

ut

Bill

A/C

Customer receives two SMS notification(s):

1. “Please wait for confirmation SMS”

2. Bill payment successfulSMS

Enter Amount

Bill Payment

To: <BREB (PREPAID)>

Account Number:<customer bill A/C number>

Contact Number: <Contact number>

Amount: Tk <amount>

Enter Menu PIN toconfirm:

Make Payment1. Input Bill A/C

number2. Saved

Accounts0. Main Menu

2. Saved Accounts

Enter Contact Number

Contact no. validation required - Numeric, 11 digit, starts with 01.

Enter Meter Number

Electricity

1. PALLI BIDYUT (PREPAID)

2. PALLI BIDYUT3. NESCO4. DESCO (PREPAID)5. DESCO (POSTPAID)6. DPDC (PREPAID)7. DPDC (POSTPAID)8. BPDB (PREPAID)0. Main Menu

SMS: Pay Bill for Fixed and Other

SMS Scenario

Bill payment is successful. Biller: BREBPrepaid

A/C: XXXXXXXXContact: XXXXXXXXXXX Amount: Tk XXXXX.XX Fee: TK XX.XXTrxID: XXXXXXXXXX at DD/MM/YYYY hh:mm

Successful transaction confirmation from bKash

Received pay bill request of Tk XXXXX for XXXXXXXXXXXX. Fee Tk XX.XX at <DD/MM/YYYY hh:mm>. Wait for confirmation.

Wait for confirmation SMS after PIN authorization. Also appears as Flash prompt

Sorry, the transaction was not successful. Please try again later.

Internal error

Sorry, bill information was invalid. Please try again with valid information.

Data Mismatch

SMS: Pay Bill for Fixed and Other

SMS Scenario

Sorry, bill information was invalid. Please try again with valid information.

Data not found

Sorry, the transaction was not successful. Please try again later.

Biller response not found

Sorry, the payment due date is over. Please contact your biller immediately.

Due date over

For Pay Bill (Fixed and Other): Generic failure SMS: ‘Sorry, the transaction was not successful. Please try again later.’

Token SMS from BREB (PREPAID)

SMS Scenario

Your BREB Prepaid Token is 2128-3108-8323-8871-3492, Seq: 10, Customer No: 27223584, Total Fee: 2747.00, Demand Charge: 1875.00, Meter Rent: 750.00, Rebate: -20.86, VAT: 142.86.

- Successful transaction confirmation from BREB (PREPAID)

- SMS will be sent to the person who has initiated the transaction from bKash

Pay Bill: App

o Customer can access this menu via App

o Flow is shared below:

(Prepaid)

Pay Bill: App

Pay Bill: App

Limit

Transaction Type

Count Amount Per Trx.

Per day Per month Minimum Maximum

Check Bill* 5 50 Not applicable

Pay Bill Not applicable Not specified Not applicable

*Maximum five (5) successful check bill request will be taken into account; this will be applicable for all

Billers