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Nene TchaniaEsma ChachanidzeBacho Mikeladze

Tako Mekvabishvili

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Question 1. Identify some of the micro-operations to be found at the airport- Tamar Mekvabishvili;Question 2. Summarize the job of the operations director. What are the main issues/problems he faces in managing the airport?- Nene Tchania;

Question 3. What do you think Richard Heard actually does each day?- Esma Chachanidze;Question 4. Discuss the relationship between the day-to-day tasks and long-term issues and explain how Richard manages to oversee both at the same time?- Bacho Mikeladze

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Micro-operations

1. Baggage handling operations:

Transformed resources: Baggage, Customer surrogate, InformationTransforming resources: Staff, Facilities to transportOutput: BaggageCustomer: Passenger

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Micro-operations

2. Aircraft provision:

Transformed resources: Food, Fuel, MaintenanceTransforming resources: Ground crewOutput: AircraftsCustomer: Airlines

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Micro-operations

3. Information desk:Transformed resourced: Information, EquipmentTransforming resources: Staff, PeopleOutput: PassengersCustomer: Passenger

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Micro-operations

4. Implementing and developing security management system:Transformed resources: Security, InformationTransforming resources: Managers, StaffOutput: Passengers, StaffCustomers: Passengers, Employees

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Micro-operations

5. Providing infrastructure for other organizationsTransformed resources: Materials, CapitalTransforming resources: LeadershipOutput: CustomersCustomer: Airlines, Handling agents, Retailers, Cargo handlers

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Summaries the job of operations director. What are the main issues/problems in managing of

airport• His job includes a whole

raft of things on the airfield and in and around the terminals

• Managing the terminal buildings and other facilities

• Coordination and setting the safety and customer service standards for everyone

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Summaries the job of operations director. What are the main issues/problems in managing of

airport

• Operation planning and security is key issues• Operation plans are just that, plans, and as

ever, things go wrong - schedules fall apart of plane delays or mechanical problems, that makes a problem for operation directors

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What do you think Richard Heard actually does each day (how does he spend his time)?

• Some time of his working day he should be spending on planning processes: long-term planning, reviewing and developing processes, operational planning.

• The rest of time he should spend on the everyday activities, controlling that what was planned is in the place. It includes controlling the effectiveness of the processes and procedures, overseeing day-to-day running of the airport, short and medium-term planning.

• He coordinates and sets the safety and customer standards for everyone to adhere to.

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• He receives and analyses the reports from different departments.

• He has the meetings with the staff, management and the contractors.

• He himself personally observes and check the operations implementation.

What do you think Richard Heard actually does each day (how does he spend his time)?

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Discuss the relationship between the day-to-day tasks and long-term issues and explain how Richard manages to oversee both at the same time

Day to day operations:

Airfield side

• Maintaining the runways• Agreeing slot allocations with the airlines• Developing and implementing safety management systems• Keeping fire crew trained• Work with Civil aviation authority

In and around terminals

• Managing terminal buildings• Airport security• Facilities management team• Engineering services team

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Discuss the relationship between the day-to-day tasks and long-term issues and explain how Richard manages to oversee both at the same time

Long – Term Issues: • Planning of new building objects Catering outlets Car parks People mover systems• Growth• Be the first regional airport in Europe

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Discuss the relationship between the day-to-day tasks and long-term issues and explain how Richard manages to oversee both at the same time

Richard - Great manager

• Both tasks are dependent• Provide leadership and coordination• Operational planning• Right processes and procedures