Bishop Grooming Academy Academic Catalog...2014/11/20 · Bishop Grooming Academy as a private...

Bishop Grooming Academy

Academic Catalog

69 Green Bay Road,

Glencoe,

IL 60022

(847) LUV-DOGS

(847) 588-3647

2014

The contents of this catalog apply to all students who are accepted

into the Bishop Grooming Academy while this edition is in effect.

The Bishop Grooming Academy is approved by the

Division of Private Business and Vocational Schools of the Illinois Board of Higher Education

The school is not accredited by an accrediting body recognized by the U.S. Department of Education

Complaints regarding the Bishop Grooming Academy may be made to the Illinois Board of Higher Education either through their

website at www.IBHE.org or in writing at IBHE, 431 East Adams, 2nd Floor, Springfield, Illinois 62701 This statement is legally required by Illinois State Law

Bishop Grooming Academy – 2014 Academic Catalog

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Table of Contents:

Introduction and Mission Statement 3

Course Descriptions and Objectives 4

Professional All-Breed Groomer Course

Groomer Assistant Course

Curriculum 4

Program of Study and Coursework

Professional Certificates

Administration and Staff 6

Advisory Board

Faculty

Accrediting Organization 7

Facilities 8

Equipment

Tuition and Fees 8

Tuition

Supplies

Textbooks

Financial Aid 10

Installment Schedule

Refund and Course Change Policy 11

Cancellation and Refund Policy

Moving Between Courses of Study

Withdrawal Procedure

Tuition Refund Schedule

Class Schedule 13

School Calendar 14

Admission 16

Transfer Students

Disclosure

Delayed Graduation

Student Complaints 18

Student Handbook Policies 19

Appendix A: Required Personal Equipment, Supplies and Texts 22

Appendix B: Facility Layout 25

Appendix C: Workplace Rules 26


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Introduction and Mission Statement

The mission of the Train To Groom program at the Bishop Grooming Academy is to provide high

quality vocational training for adult students in the field of dog and pet grooming, preparing them

for immediate employment in good-paying jobs in an industry where there is a chronic shortage

of capable and trained practitioners.

Owner, Jennifer Bishop-Jenkins was one of the first International Certified Master Groomers in

the nation, attaining that elite title in 1985. She has owned and managed grooming operations,

taught in grooming schools, and been an active participant in the animal care profession for

decades. Jennifer was also a career educator teaching high school and college for twenty-five

years. She holds several advanced degrees and certificates in education. Her husband, Bill

Jenkins, has a Master of Fine Arts degree and has been a college professor for over twenty years.

He is currently an Associate Professor at Dominican University in River Forest, IL. Out of this

strong educational background, Jennifer has combined these two areas of expertise and has

become one of the very few, if not only, grooming instructors in the country who is a Certified

Master Groomer and an award-winning Master Teacher.

In recent years, after Jennifer's daughter was diagnosed with Borderline Personality Disorder, an

impairment that put her on disability and left her unable to hold a traditional job, Jennifer decided

to start her own business in order for her daughter to have her therapy dog with her while she

learns a flexible career that she enjoys. As dog grooming is a profession that is suitable for many

of the disabled who are also highly functional, starting the Love Fur Dogs grooming shop and the

Bishop Grooming Academy as a private business and vocational school is an important part of

the family’s plan to not only help their daughter but also others like her, as well.

As the idea for the grooming academy began to mature, Jennifer and her husband realized that

they would be able to serve not only the able community and adults who need a career in a good-

paying profession where jobs are plentiful, but also many of the high-functioning physically and

mentally disabled as well as the deaf and the veteran communities, among others. Jennifer’s

work in the public schools and training in disability accommodations makes her uniquely suited

to establish a high quality training program that actively recruits and teaches the disabled in a

mainstreamed environment with other students of all ages and ability levels.

The Bishop Grooming Academy is a model of putting America back to work. With its quality

curriculum, state of the art facility, and disability accommodations combined with the well-

documented shortage of skilled workers in the pet grooming industry, the Bishop Grooming

Academy will be able to put hundreds of Americans into the job market and in so doing, moving

many off disability and parental support and into their own rewarding careers.


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Course Descriptions and Objectives

The Professional All-Breed Pet Groomer Course – A 600 hour, 16 week hands-on course

combining classroom and supervised practical instruction in all-breed dog and cat grooming

building on a foundation of safety and health, hygiene and topical dermatology, and artistry. See

Curriculum for complete description.

Students will learn to use all necessary tools, equipment, and techniques used by

professional groomers to perform maintenance, corrective, and breed standard grooms

on dogs and cats.

Students will receive the International Professional Groomers, Inc., Bathing

Certification and Certified Salon Professional certificate prior to graduation.

Student will be prepared to test for the IPG Certified Professional Groomer certificate

upon graduation.

Students will be trained in emergency procedures and Canine CPR.

Students will be prepared for employment as professional groomers.

Students will graduate from the Professional All-Breed Pet Groomer Course in 16 weeks.

Groomer Assistant Course – A 300 hour, 8 week hands-on course combining classroom and

supervised practical instruction in all the necessary skills for groomer assistants building on a

foundation of safety and health, and hygiene and topical dermatology. See Curriculum for

complete description.

Students will learn to use all necessary tools, equipment, and techniques used by

professional groomer assistants.

Students will receive the International Professional Groomers, Inc., Bathing

Certification and Certified Salon Professional certificate prior to graduation.

Students will be trained in emergency procedures and Canine CPR.

Students will be prepared for employment as bathers/groomer assistants.

Students will graduate from the Groomer Assistant Course in 8 weeks.

Curriculum

Program of Study and Coursework

The Bishop School of Grooming will offer two certificate courses in Dog/Pet Grooming at two

levels of performance. One professional certificate will be awarded in Professional Pet Grooming

following completion of the Professional All-Breed Groomer course. Another professional

certificate will be awarded in Professional Groomer Assistant for satisfactory completion of the


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Groomer Assistant course. Each of these courses will have professional certificates awarded, as

well under the auspices of International Professional Groomers, Inc., a national industry

accreditation organization.

The Professional All-Breed Groomer Course will give the student the option of seeking a

certificate in Professional Pet Grooming that will enable him or her to enter the job market with

all the skills necessary to be a groomer in a grooming shop. The curriculum for this course will

cover anatomy, health and safety, bathing and drying, maintenance grooming, using established

tools and techniques, and cutting the pet's hair/fur to exacting specifications based on breed

standards and customer's input. Upon completion, students will have all the necessary skills,

techniques, and tools to seek employment in a field that consistently has many job openings.

The Professional Groomer Assistant Course will enable the student to enter the job market

qualified to function as a groomer assistant. Groomer assistants do not perform artistic elements

of pet grooming, specifically cutting the dog's hair/fur. Groomer assistants do prepare dogs for

bathing, de-shed and de-mat, care for nails and ears, and they bathe and dry dogs in preparation

for grooming. Even at this level the groomer assistant can make well above minimum wage.

Upon completion, graduates will be qualified to assist groomers with bathing and preparing dogs

for the final artistic grooming. This position is a good choice for those who have difficulty with,

or who choose not to master the more advanced skills of cutting the animal's hair/fur.

Through coursework, lectures, guest speakers, field trips, videos, and supervised instruction

during hands-on practice, students will develop the knowledge and practical skills necessary to

function at their respective level in the field of pet grooming. Students testing successfully will

also receive professional certificates as described below awarded by International Professional

Groomers, Inc. in the course of their training and upon graduation.

Students at the Bishop Grooming Academy will receive the Academy’s Professional Grooming

Certificate upon satisfactory completion of the Professional All-Breed Grooming course.

Students completing the Groomer Assistant course will receive the Academy’s Professional

Groomer Assistant Certificate.

Students who complete their respective courses with less than a 70% grade will receive an

Academy Certificate of Completion for the course as described above.

Industry estimates indicate that there are over 30,000 vacancies for dog and pet groomers

nationwide. This is a field that pays well, gives employees flexibility as well as security, and is

suitable for a wide variety of skill levels and abilities. Grooming schools regularly report a high

graduate employment rate immediately upon graduation. As the market is far from saturation, the

demand is likely to persist for many years.

Professional Certificates

In addition to the Academy certificates of graduation, while enrolled in the school all students

will be able to test for and receive their Bathing Certificate and take an online certification test for

their Certified Salon Professional Certificate (CSP), both awarded by International Professional

Groomers, Inc. (IPG). Additionally, students who graduate from the Professional All-Breed

Groomer Course will test for their Certified Professional Groomer Certificate (CPG) at their first

opportunity.


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The Bathing Certificate is awarded after testing for proper preparation for bathing, use of various

chemical treatments and shampoos, caring for ears and nails, hygiene and safety, and proper

bathing procedures. This certificate is a professional certificate from IPG that can be awarded by

the student's instructor after proper demonstration of skills and passing a written test. There is no

extra charge for this testing.

The Certified Salon Professional Certificate is a professional certificate from IPG that is awarded

after passing an online written test that comprehensively evaluates the student's knowledge of

working with dogs and other animals in a professional grooming environment; salon equipment,

tools, layout, operation, business structure; grooming basics and general animal knowledge; and

best professional practices in the field. The cost for this certificate is $150 and includes the

testing fee and workbook/study guide. The fee for this testing is included in the student's fees and

is not optional. Students in both courses of study will be tested for these certificates prior to

graduation.

The Certified Professional Groomer Certificate is a professional certificate from IPG that is

awarded only after graduating from the Professional All-Breed Groomer Course. This test will

evaluate scissoring and clipping techniques and abilities that student groomers learn. As

instructors in the school cannot certify their own students, testing for this certificate is typically

done at various trade and professional events throughout the country or by special arrangement

with a certified instructor with whom they are not associated. Students will test for this certificate

at their first opportunity following graduation. The cost for this certificate is $200 and includes

the testing fee, a workbook/study guide, and a one year membership in IPG. The fee for this

testing will be included in the student's fees and is not optional.

Testing packages for these certificates will be purchased at a discount in bulk quantities from IPG

and therefore cannot be optional.

Administration and Staff

The Bishop Grooming Academy is the educational wing of and is co-located with Love Fur Dogs,

LLC in Glencoe, IL. Love Fur Dogs, LLC is wholly owned and operated by LLC members,

Jennifer Bishop-Jenkins and Bill Jenkins.

Love Fur Dogs, LLC owns and operates the Love Fur Dogs grooming shop that provides full-

service grooming and retail sales to the local community. This is also the facility that the students

will train and work while completing their diploma program.

Advisory Board

The Bishop Grooming Academy has an Advisory Board. Members of this board are educators,

doctors and families who are involved with the disabled, and members of the grooming

community. The advisory board has no governance or oversight responsibilities.

Members of the Advisory Board are:

Ms. Tobi Heekin, local dog owner and customer, paraplegic and disability advocate

Dr. Marcialee Ledbetter, MD, adolescent psychiatrist

Ms. Judy Kurpiel, CMG - Founder and Past-President if IPG, Inc. Owner/operator of Little

Critters, Elk Grove Village for three decades.


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Mark Mandell, CPA, MST - member of NAMI whose disabled daughter sought a career in

animal care.

Faculty

Jennifer Bishop-Jenkins, Owner, Chief Instructor and Administrator

International Certified Master Groomer with over 25 years of teaching experience

Adjunct faculty members will also teach at the Bishop Grooming Academy. All teachers hired at

the Bishop Grooming Academy must have at least 5 years of professional grooming experience

and either be already certified as Master Groomers by the International Pet Groomers Association

(IPG), the National Dog Grooming Association of America (NDGAA), the International Society

of Canine Cosmetologists (ISCC), or be working towards that certification. This certification is a

recognition of advanced training and experience and includes practical and knowledge-based

testing for breed standard grooming for the various types of dogs recognized by the American

Kennel Club (AKC). As the certification process can be lengthy, instructors at the Bishop

Grooming Academy have two years to complete the process in order to continue teaching at the

school. This credential is important to the student’s training as only Certified Master Groomers

can teach students who desire to achieve that professional rank.

Industry Accreditation

The Bishop Grooming Academy is not accredited by an accrediting body recognized by the U.S.

Department of Education.

International Professional Groomers, Inc. (IPG), based in Salem, OR is one of three accreditation

bodies for the grooming profession. The National Dog Groomers Association of America

(NDAA), and the International Society of Canine Cosmetologists (ISCC) both offer professional

level certification, as well. As is typical with such institutions, their focus, protocols, fees, and

emphasis on certain criteria varies slightly.

In order for a groomer to receive the highest levels of certification, they must study under master

groomers who has already achieved that level of certification and pass comprehensive advanced

level practical and written tests. This testing, along with additional advanced training, is often

provided at various industry conferences and trade events throughout the year around the country.

Testing can also be held at accredited grooming school, however, to avoid conflicts of interest no

testing official may test anyone who is their student, employee, or co-worker.

The Bishop Grooming Academy is accredited as a member school of IPG. As such, the school

agrees to abide by ethics, standards, and practices consistent with the highest quality of care and

performance in the field of pet grooming. The school will be judged on criteria such as number

of student training hours, curriculum, qualifications of the faculty, abiding by an industry

standard code of ethics, participation in continuing education for faculty and administration, and

resources for students.

Contact information for IPG is:

International Professional Groomers, Inc.

6475 Wallace Road, NW

Salem, OR 97304

Phone: 503-551-2397

Email: [email protected]

website: ipgicmg.com


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Facilities

The Bishop Grooming Academy is co-located with the Love Fur Dogs grooming shop. The

classroom/laboratory space is fully integrated into the shop space and students, groomers, and

faculty work alongside one another in the quintessential Private Business and Vocational School

model.

The facility has 1350 square feet on the first floor level including a retail area and reception lobby

of approximately 300 square feet, a grooming and groomer training studio of approximately 550

square feet, a bathing area of 500 square feet, a drying area of approximately 500 square feet with

an additional 1400 square feet of space available for classroom, student lounge, and dog

kenneling and daycare. The student and employee break area in the basement contains a

refrigerator, microwave, coffee maker, and dining and rest areas.

The facility was newly renovated in February 2014 and has been outfitted with state of the art and

new equipment and fixtures throughout. The facility has fully built in dog bathing tubs of various

sizes. The facility also has new hydraulic grooming tables available for professional and student

use. The facility also has classroom space available for showing videos and lectures on an as

needed basis.

The educational portion of the facility is fully ADA compliant.

Equipment

The Bishop Grooming Academy’s state of the art facility has a variety of stainless steel bathing

tubs –small, large, and giant – as well as over a dozen hydraulic grooming tables of varying sizes.

There are also multiple high and low velocity dryers, a wide array of new grooming equipment,

and a large number of units for housing dogs while they are waiting for service. A video

projection system, and a wireless network are available for various media and educational

services.

Students will work side by side with professional groomers throughout the day as they learn the

artistry and craft of dog grooming.

Tuition and Fees

Professional All-Breed Groomer Course – 600 hours, 16 weeks

NON-REFUNDALE REGISTRATION FEE: $100 (Credited to Tuition upon acceptance)

TUITION: $5,000

BOOKS AND SUPPLIES: $1045 (approximately)

MISC. EXPENSES: $350 (Certification Testing Package)

TOTAL COST FOR THE ALL-BREED GROOMER COURSE: $6,395


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Professional Groomer Assistant Course – 300 hours, 8 weeks

NON-REFUNDALE REGISTRATION FEE: $100 (Credited to Tuition upon acceptance)

TUITION: $3,000

BOOKS AND SUPPLIES: $750 (approximately)

MISC. EXPENSES: $150 (Certification Testing Package)

TOTAL COST FOR THE GROOMER ASSISTANT COURSE: $3,900

Information About Tuition and Fees

Deposit

A non-refundable deposit of $100 is due with application. It will be credited to tuition if the student is

accepted.

Supplies

Students are responsible for purchasing their own professional quality grooming equipment as

listed in Appendix A by the end of the second week of class. Please note that additional

equipment may be required and a complete list will be supplied to students on the first day of

class.

The approximate cost of these materials is at the time of publication is:

Professional All-Breed Groomer Course Grooming Equipment - approximately $900

Groomer Assistant Course Grooming Equipment - approximately $700

Textbooks

Students are responsible for purchasing textbooks for the course prior to the first day of class.

Please note that the prices listed are based on the price at time of catalog publication and should

be used as a guideline only. Used texts in good condition and of the same edition are acceptable.

Additional texts may be required or recommended by the instructor. A complete list will be

distributed on the first day of class.

Professional All-Breed Groomer Course Required Text:

Smith, Karla Addington. Introduction to the Foundations of Dog Grooming. $45

One of the following:

Kohl, Sam. All Breed Grooming Guide. 4th Ed. $100

Verplank, Melissa. Notes From the Grooming Table. $70


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Groomer Assistant Course Required Text:


Other Required Expenses

Professional All-Breed Groomer Course:

IPG Certified Salon Professional Testing Package (Includes Study Guide and Testing

Fee): $150

IPG Certified Professional Groomer Testing Package (Includes One Year Membership in

IPG, CPG Testing Fee and Study Guide): $200

Attendance at the All-American Grooming Conference in Wheeling, IL: approx. $350

Groomer Assistant Course:

IPG Certified Salon Professional Testing Package (Includes Study Guide and Testing

Fee): $150

One day attendance at the All-American Grooming Conference in Wheeling, IL: $100

Testing packages for these certificates will be purchased at a discount in bulk quantities from IPG

and therefore cannot be optional. All testing fees will be collected at the latest one week prior to

the testing date.

Financial Aid

The Bishop Grooming Academy accepts all forms of Financial Aid that the student wishes to

pursue to include WIA, GI Bill, and other possible sources of funding.

The school has an installment payment that the student may elect to use. The installment

payment plan schedule for both courses is shown below.

The financing fee for the $5000 Professional All-Breed course is $300.

The financing fee for the $3000 Assistant Groomer course is $100.

Students who fail to pay tuition installment payments by the end of the week in which they are

due may be suspended from the course until their accounts are brought up to date, delaying their

graduation. Three late payments will result in a financial warning. Six late payments will result

in cancelling the student’s enrollment and forfeiture of any refund.


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Payment schedules for both courses are shown below. The installment payments are due at the

beginning of the week shown.

Refund and Course Change Policy

A student may withdraw from the program any time prior to attending the first day of class and

receive a full refund of any monies already paid less the non-refundable application fee.

After attending the first day of class, or missing the first class without notifying the

administration of their intent to withdraw in a timely manner, students will be subject to the

cancellation policies as described below.

The student’s decision to withdraw prior to the start of classes must be communicated to the

administration either by email, phone, or in writing to be received by the start of the student’s

first class period.


Week

Number

Payment

Amount

Principal

Remaining

Deposit $100 $4900

1 $1600 $3300

2 $330 $3000

3 $330 $2700

4 $330 $2400

5 $330 $2100

6 $330 $1800

7 $330 $1500

8 $330 $1200

9 $330 $900

10 $330 $600

11 $330 $300

12 $300 $0

Total $5300

Assistant Groomer Course

Week

Number

Payment

Amount

Principal

Remaining

Deposit $100 $2900

1 $1600 $1300

2 $325 $1000

3 $325 $700

4 $325 $400

5 $325 $100

6 $100 $0

Total $3100


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Cancellation and Refund Policy

The Bishop Grooming Academy recognizes that not all students may be suitable for training in

the profession of pet grooming and that this may not be discovered until some time into the

educational process and that there may be events beyond the student’s control that may require

them to suspend or even cancel their training.

These problems will be addressed on an individual basis as the need arises. All requests or

complaints regarding the curriculum, content, practical training, and teacher performance will be

taken seriously by the administration, fully investigated, and resolved as amicably as possible.

Regarding suitability of the student to continue, the administration will make every possible and

reasonable effort to help the student succeed and finish the program. This could include, for

example, advising the student to change program levels from the Professional Groomer course to

the Assistant course with a commensurate reduction in tuition and appropriate refund, if

necessary. It could also include modifying the student’s schedule, accommodation options, and

investigating other methods of assistance. If these efforts are not successful, the student will be

refunded the remaining amount of tuition based on the pro-rated schedule below.

In the case of personal problems arising between the student and school personnel, every effort

will be made to mediate relationship problems. In the professional working world, people don’t

generally get to pick and choose who they work with, and it is important for students to learn to

work with all types of colleagues. That said, bullying, harassment, and intentionally creating an

unfavorable workplace environment will not be tolerated and disciplinary action will be swiftly

taken against any member of the Academy who violates the school’s Code of Conduct. Again,

every effort will be made to resolve the conflict and enable the student to complete the training

program. If these efforts are not successful, the student will be refunded the remaining amount of

tuition based on the pro-rated schedule below.

If the student finds that he or she, through no fault of his or her own, must temporarily leave the

program (i.e. illness of a family member, maternity, personal exigency, etc.) the student may

apply in writing for an official leave of absence/suspension of training for a mutually agreed upon

period for up to one year. Anytime during that period the student may return to complete the

course with no penalty. Please note that the student must be in good academic standing with

tuition paid in full to take advantage of this option. If the student determines during this time that

he or she must withdraw from the program a refund will be made based on the remaining amount

of time left in the course according to the pro-rated schedule below.

Moving Between Courses of Study

A student may move from one course of study to the other within 3 weeks of the first class as this

is the time when the curriculum significantly diverges. Students moving from the Assistant

course to the Professional Groomer course must pay the difference in tuition or may opt to

participate in the tuition payment plan at this time. Students moving from the Professional

Groomer course to the Assistant course will be issued a refund as appropriate.

Once the student has completed three weeks of instruction, students may make this change only

with administration approval. At this point, students may require a skills evaluation and an

individualized instruction plan. As noted above, additional tuition expenses may be incurred if

the student must stay in the program longer than the number of weeks specified for completion of

the course.


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Withdrawal Procedure

Students must submit their request for withdraw from the program to the administration in writing.

Withdraw from the program will be effective immediately upon receipt of written notice. Written

notice may be delivered personally, by mail, or by email. Telephone communication is not an

acceptable form of notification. Any tuition refund due will be calculated from the end of the week

in which the written notice is received and paid to the student within seven business days.

Tuition Refund Schedule

If the student decides to terminate his or her enrollment before completing the respective course,

an early withdrawal fee will be assessed, the student’s deposit will be forfeited, and the student

will be entitled to a refund of the remaining pro-rated tuition as shown below:

Class Schedule

New Courses start the first Monday of each month. If the first Monday of the month falls on a

state or federal holiday, the first day of class shall be the following working day or when

determined by instructor.

Full-Time students meet: M-F 9:00 am to 10:00 am – Classroom; 10:00 am to Noon and 12:30

to 5:00 pm – Practical

Missed hours may be made up on weekends as availablity warrants.

Pro-rated Refund Schedule based on 16 week course. An

early withdraw fee of $400 plus loss of deposit applies.

Week

#

Refund

Percentage

Refund Amount

minus $500 early

withdraw fee

1 100% $4500

2 90% $4000

3 80% $3500

4 70% $3000

5 60% $2500

6 50% $2000

7 40% $1500

8 30% $1000

9 20% $500

10 10% $0

11 and

after

0% $0

Pro-rated Refund Schedule based on 8 week course. An

early withdraw fee of $200 plus loss of deposit applies.

Week # Refund

Percentage

Refund Amount

minus $300 early

withdraw fee

1 100% $2700

2 85% $2250

3 70% $1800

4 55% $1350

5 40% $900

6 25% $450

7 10% $0

8 0% $0


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School Calendar

The Bishop Grooming Academy will operate year-round with new course sessions beginning

every month. Using this model, students will be functioning at varying levels of ability and

supervised accordingly, much like a one room schoolhouse. Students will be encouraged to learn

collaboratively from one another throughout the course of the day.

Students will be responsible for showing their mastery of certain skills as they relate to certain

types of dogs and breeds. Many grooming schools focus on completing a specific number of

animals before awarding a degree. This has proven to be counter-productive for the students and

often unnecessarily prolongs their training and has created friction as the student realizes that

their presence is being deliberately prolonged in order to provide free labor, placing the school in

violation of the Private Business and Vocational Schools Act of 2012 (Sec. 85, h., 4).

In the grooming profession skill building is cumulative. Basic skills, once learned, are repeated

throughout the course while new skills are continually added as the groomer becomes more

capable of increasingly complex grooming tasks. Once the student’s skills in a certain area have

been demonstrated as satisfactory that skill will be considered complete.

In order to graduate from the Bishop Grooming Academy, students must score 70% or above on

both the written and practical portions of the final exam. This exam may be administered at any

time upon mutual agreement with the student and administration after the 12th week of training

but must be taken no later than at the end of the 16th week for the Professional All-Breed course

or 8th week for the Groomer Assistant course.

In the event that the student does not successfully pass the final graduation exam, scoring less

than 70% on the practical and written portions, the student will be given the opportunity to

continue improving his or her skills for a mutually agreed upon period of time. If this extends

beyond the 16th or 8th week, respectively, additional tuition fees may apply. If the student fails a

second attempt of the exam he or she will be awarded a Certificate of Completion rather than a

diploma from the academy. Multiple attempts at passing the final exam may be considered as an

accommodation for students with recognized disabilities.

Once students have satisfactorily demonstrated that they have developed their skill sets to a

professional level, they will be awarded the appropriate diploma/certificate in a brief ceremony

during the school day. Some students may progress faster than others in their class, some may

progress slower, but all will be given the opportunity to proceed at their own pace in order to

maximize their potential for employment.

New courses begin the first Monday of every month for accepted students. A sample course

calendar and benchmarks for a typical student in the Professional All-Breed Groomer Course is

as follows:

Instructional Week Event/Benchmark

Application Student submits application and $100 non-refundable deposit.

Acceptance Student receives notification of acceptance. Student will meet all requirements prior to

attending the first class, i.e. tetanus shot, text and materials purchases, etc.

First Monday of

the Month

First class and orientation. Full tuition amount of $5000 is due at this time (less deposit).

$1600 first payment due if installment payment plan will be used. Installment payments of

$330 are due the beginning of each week following.


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1 Students learn principles of maintenance grooming and bathing for dogs and cats.

3 End of the week is cutoff date for changing programs without penalty.

4

Emphasis on clipping and trimming begins while learning various breeds

Students test for their IPG Bather Certificate

8

Typical student begins to scissor-finish dogs and focus is on artistic grooming.

Students test for their IPG Certified Salon Professional Certificate

12

Typical student has reached the advanced level and is working on increasing accuracy,

quality, and speed while independently grooming dogs. Final exam may be requested any

time after 12 weeks in consultation with Master Groomer on attained skills

16 End of standard training period. Students who have not successfully attained a mastery of

needed skills may elect to continue developing their skills at an additional charge per month

or accept a Certificate of Completion for the course.

Students will test for their IPG Certified Professional Groomer Certificate at their first

opportunity following graduation.

A sample course calendar and benchmarks for a typical student in the Groomer Assistant

Course is as follows:

Instructional

Week

Event/Benchmark

Application Student submits application and $100 non-refundable deposit.

Acceptance Student receives notification of acceptance. Student will meet all requirements prior to

attending the first class, i.e. tetanus shot, text and materials purchases, etc.

First Monday of

the Month

First class and orientation. Full tuition amount of $3000 is due at this time (less deposit).

$1600 first payment due if installment payment plan will be used. Installment payments

of $325 are due the beginning of each week following.

1 Students learn principles of maintenance grooming and bathing for dogs and cats.

3 End of the week is cutoff date for changing programs without penalty.

4

Students continue to practice bathing skills throughout the remainder of the course.

Students test for their IPG Bather Certificate

8

End of standard training period. Students who have not successfully attained a mastery

of needed skills may elect to continue developing their skills at an additional charge per

month or accept a Certificate of Completion for the course.

Students test for their IPG Certified Salon Professional Certificate

Typical Monthly Calendar

Courses begin the first Monday of: Professional Groomer ends 16 weeks

later at the end of:

Groomer Assistant ends 8 weeks

later at the end of:

January April February

February May March

March June April

April July May

May August June

June September July

July October August

August November September

September December October

October January following November

November February following December

December March following January following


16

Admission

Admission to the Bishop Grooming Academy’s professional certificate programs is open to all

adults (18 years or over) who are interested in pursuing the rigorous vocational training that is

necessary to qualify as a professional pet groomer. It is not a degree program and certifications

may be earned through taking one course.

There are no academic pre-requisites for admission, however, a student’s ability to read and

comprehend English at the 8th grade level or above will be helpful for instructional materials and

testing. Accommodations may be made for otherwise suitable students who do not function at

this level. An academic transcript will be requested but not required. Graduation from high

school is not required.

The physical requirements for admission are full dexterity in both hands, normal visual acuity, the

ability to lift 30 to 40 lbs, stand for extended periods of time, bend over for short periods of time

while working, ascend and descend stairs, and safely handle and control sharp cutting tools while

handling a live and moving animal. These are the minimal requirements without accommodation.

Students with mobility issues can generally be accommodated with little trouble in our ADA

compliant facility depending on the severity of the physical limitation. They may be paired with

another student so that all necessary tasks are learned and performed. Even a student in a

wheelchair with use of both hands can groom with the services of an assistant to bathe the dogs.

Hearing impairments are not a disqualifying factor in the field and deaf students are encouraged

to enroll. Hearing impaired students may require the services of a deaf interpreter for classroom

sessions, videos (when closed captioning is not available), and lectures. Alternative

communication methods can be easily accommodated during practical sessions which comprise

most of the day.

In the case of emotional or psychological disability, the emotional and intellectual standards for

enrolled students are:

a. To be able to safely, calmly and patiently handle and care for a live animal for several

hours at a time and to safely use the sharp cutting tools of a groomer.

b. To be able to understand and carry out directions from teachers, students, and others calmly

and without undue delay.

c. To exhibit patience with the motion and behavior of animals while working with them in a

professional and public environment.

d. To be able to apply the skills learned previously to future training and work situations and

to build one skill upon the next towards mastery.

e. If an IEP is available for the student, the school will require that it be provided.

All students will be required to have an up to date tetanus shot prior to contact with any animals.

All students will be required to sign a student contract upon application agreeing to expected

standards of behavior and school policies.


17

All students will be required to sign a non-competition agreement upon acceptance to the

program agreeing not to open a grooming business within a five mile radius of the school for a

period of two years after graduation and to not solicit customers of Love Fur Dogs.

All students will be required to submit a non-refundable $100 deposit with their application. If

accepted, this deposit will be credited towards the student’s tuition.

Transfer Students

The school does not guarantee the transferability of credits to another school, college, or

university. Credits or coursework are not likely to transfer; any decision on the comparability,

appropriateness and applicability of credit and whether credit should be accepted is the decision

of the receiving institution.

Likewise, there is no guarantee that coursework or credits from another grooming school will be

transferable to the Bishop Grooming Academy.

Students who transfer into the Bishop Grooming Academy from another training program will be

evaluated on their existing skills and level of training by the administration and an individualized

instruction plan will be developed for them along with a mutually agreed upon tuition of

approximately $1500 per month for the projected time it will take for them to complete their

training to academy standards.

Disclosure

The Bishop Grooming Academy will abide by all FERPA regulations. During the students

admission interview student privacy and disclosure will be discussed with the student. Anyone

admitted as a student and whose tuition is being paid or subsidized by another party (parents,

guardians, institution, grants, etc.) will have the opportunity to sign an agreement for full or

limited disclosure of progress to that party in consideration of that person's vested interest in the

student's education.

For students entering with a documented need for disability accommodations, it will be required

that a progress meeting with the financially responsible party or representative will take place at a

minimum of once every two weeks or when requested by that party, the school, or the student

unless waived in writing. Additionally, if desired by the parties, the financially responsible party

may be copied on all written or emailed communication to the student regarding both positive and

negative feedback from the administration of the school.

Delayed Graduation

In the event that the student remains actively enrolled and needs more time beyond the 16 or 8

week schedule that is typical for graduation in his or her respective course, the student may be

charged an additional tuition fee of $1500 per month.

This fee may also apply when students have excessive absences, change courses of study after the

cutoff date, or otherwise require prolonged instruction or training that takes them past the 16 or 8

week completion dates.


18

Delays due to extended school closings for professional events, instructor availability, or facility

availability through factors beyond the control of the school will not be counted against the

students’ time in the course.

Student Complaints

The Bishop Grooming Academy is intended to be a small, tight-knit community of students and

educators. Everyone will be treated as members of the academy family. That said, conflicts

inevitably arise in such institutions. Students, faculty, and staff are welcome to bring any and all

complaints to the attention of the administration either verbally or in writing. All complaints

brought to the administration's attention will be taken seriously.

If a complaint is lodged verbally, it will be considered an informal complaint until the student or

employee makes it a formal complaint in writing. If the student or employee elects not to make

the complaint a formal one, they will be asked how they would like the administrator to proceed

on an informal basis and the administrator will do their best to resolve the problem without

escalating the situation.

If the student or employee submits a formal complaint in writing, the administrator will take

appropriate action to immediately investigate and address the complaint, calling it to the attention

of the appropriate parties after determining what level of response it rates. The administration of

the school will make every effort to resolve the complaint in a prompt and appropriate manner,

including engaging professional mediation services to resolve the dispute.

Bullying, harassment, and intentionally creating an unfavorable workplace environment will not

be tolerated and disciplinary action will be swiftly taken against any member of the academy who

violates the school’s Code of Conduct.

If these efforts are not successful and the student still feels they can no longer continue at the

academy, the student will be refunded the remaining amount of tuition based on the published

pro-rated schedule.

Immediately upon submitting a complaint to the administration, the student will be advised of his

or her right to make a formal complaint to the IBHE through the Board's website at

www.IBHE.org, or by mail at the Illinois Board of Higher Education, 431 East Adams, 2nd

Floor, Springfield, Illinois 62701-1404. Phone: (217) 782-2551


19

Student Handbook Policies

Upon application, all students are required to sign a release of liability and affirm that they will

abide by all policies and procedures set forth by the Academy for behavior and decorum in a

vocational education environment where they are interacting with faculty, staff, and the general

public in an open environment. The following is a reprint of that agreement.

TRAIN TO GROOM / BISHOP GROOMING ACADEMY STUDENT MANUAL AND RELEASE OF LIABILITY:

Bishop Grooming Academy and Love Fur Dogs, LLC (Academy) does and will take every reasonable

precaution to ensure the safety of the students, staff, and dogs before, during, and after the school and

work day. Vital to that fundamental emphasis on safety will be student commitment to following safety

protocols with diligence and consistency, faithfully every single minute of every single day.

Working with dogs, cats, clippers and other tools can be unpredictable. Please come to school well-rested,

wearing close-toed highly supportive (we recommend professional orthotic) shoes and socks, comfortable

pants of an appropriate material (i.e. surgical scrubs) designed not to absorb hair, and shirt (T-shirts are

fine) as we will be wearing a uniform smock. Please do not wear perfume of any kind. If you smoke,

please let your clothes air out outside for a minimum of two minutes before entering the shop. Smokers

are required to smoke in the alley behind the shop, at the enforced 15 feet from the door. Smokers are also

required to use the supplied ashtray and to be helpful in constantly cleaning it. Smokers are never allowed

to smoke in front of the business and are expected to do extra work to keep the exteriors of our building

clean.

You will be expected to clean up after all animals each day. Be sure that whatever you wear, it is

washable. Jewelry is to be kept at an absolute minimum. Hair is to be clean and away from the face,

pulled back is preferable if the hair is long. No dangling earrings, bracelets, etc. No inappropriate

messaging on tattoos or clothing is to be visible, and modest respectful behavior and dress is expected by

everyone at all times. Other safety protocols, such as proper pet handling, hearing protection while in the

drying room, etc. will be enforced without exception.

By attending this school where you will train for a rewarding professional career, you are expected to

maintain professionalism and integrity at all times. The full LOVE FUR DOGS LLC Employee Manual

must be read and agreed to and contains our ethics and expectations as to all personnel present in our

business. It is to be followed at all times.

The Academy follows a general syllabus for each course that works around the dogs (and optionally, cats)

that come in each week. Each day can be different, given what customer dogs come in. In general the 12-

16 week course will proceed as follows:

1. Between 30 minutes to two hours daily of THEORY - videos, teacher-led demonstrations, discussion,

book material, testing, question and answer, business practices, anatomy, safety, breeds, coat types,

equipment care, customer service, etc.

2. One month of bathing/brushing, maintenance grooming, and Salon Basics.

3. One month of Clipper work emphasis

4. Final weeks perfecting finishing techniques such as hand scissoring, hand stripping, thinning shears,

etc.


20

Love Fur Dogs, LLC, is an actively operating grooming business. The students will be expected to uphold

the schedule necessary to the business, working alongside staff for the well-being of all pet customers.

Duties can include checking in dogs, answering phones, grooming and bathing. And everyone will clean,

several times a day. Everyone cleans, all the time - an essential part of grooming. The first priority of

students and all staff is to the well-being of our two-legged and four-legged customers, as without

customers there are no dogs to practice on, there is no business. Teachers must prioritize the needs of the

paying customers that keep the business operating. If you need teacher assistance, you may have to wait

sometimes. Please notify the teacher of your need for help, then wait patiently. Every two minutes,

remind the teacher that you still need help. Teachers will be constantly checking and critiquing your

work. Please know that among our encouraging comments we will also honestly instruct ways for you to

improve. The best students are life-long learners that always want to learn from those with more

experience than themselves. Even Master Groomers learn new things all the time. Take instruction with

grace and you will excel! As with any highly active grooming shop, multi-tasking, stress management,

and a constantly positive professional team spirit and collegiality are necessary for all students and staff.

Class runs Monday through Friday 8:30 a.m. until we are finished. Some days we will only be doing 1-2

dogs per student, some days more. Dismissal will never be before 3 pm and could be as late as 5. No one

is to leave until they are checked out by a teacher. Flexibility is a desirable trait.

Students will be required to attend one field experience during their training. There are many free dog

shows frequently held in the Chicago area where students can see breed standards at their best. This is a

valuable training activity and students will be notified of the schedules for the all-breed shows held in

northern Illinois and southern Wisconsin throughout the year.

There will also be guest speakers and seminars from time to time on areas of professional improvement

that all will be required to attend.

All students, regardless of course, will receive their Bather certificate and Certified Salon Professional

certificate during the course of their training. Additionally, students will be trained in Canine CPR.

Students of the Professional All-Breed Groomer Course will receive a one year membership to the

International Professional Groomers, Inc. with their Certified Grooming Professional testing fee and are

strongly encouraged to ultimately become Certified Master Groomers (We recommend that you not

attempt this high level of testing until you have at least 1-2 years of working experience as a groomer).

Students are also encouraged to engage in the social media national community of groomers, but to

always without fail maintain a positive and highly professional public persona. Anything less reflects

very badly on our business and the grooming profession in general.

Love Fur Dogs, LLC offers some free services to law enforcement and service dogs as a thank you for the

good they do in our communities. Students are a vital part of this very special aspect of our business.

Love Fur Dogs, LLC also has a deeply held commitment to embracing the differently abled and expect

nothing but tolerant, respectful, appropriate, and helpful behavior towards all people of all diverse

backgrounds. Further, no harassment, discriminatory, or sexually inappropriate behavior or language will

be tolerated. Our business is a "no-drama" zone. Gossip and problem-stirring will not be tolerated. We

work together as a positive team for the love and well-being of the animals we serve. This is a NOBLE

profession, one that demands the best from each of us.


21

Students agree to abide by the non-compete, non-disclose, non-solicit contracts that all employees sign,

meaning that no human or pet customer of Love Fur Dogs, LLC is to be contacted, solicited, data taken

from the business, lured away, etc. Copies of the agreement will be given to all students. And we have a

strict rule that we never bad mouth any competitor in the animal business. We say only that we love and

appreciate everyone who works in the pet care industry.

Working with live animals does contain some element of risk, as do many professions such as health care,

law enforcement, firefighting, construction work, etc. Groomers can expect to be bitten, scratched, etc.

and you must prioritize the safety protocols we will teach you and adhere to them strictly. This is

IMPORTANT. Also vital to your safety and that of our clients is that you learn proper behavioral

management of dogs. We will teach you this vital information, but it begins and ends with CALM,

CONFIDANT, CONSISTENT, COMMAND, CONTROL of all animals at all times. Your mindset and

temperament will make ALL the difference.

As a student of the Bishop Grooming Academy, Love Fur Dogs, LLC, I agree to all of the above and the

following:

I, __________________________________________________________(print name), do release Love

Fur Dogs, LLC and the Bishop Grooming Academy and its staff from any and all injuries that I may incur

during my attendance at the business that may result from my own negligence. Further, I release the

Academy and/or its staff from having any responsibility regarding my work in the profession of dog or

cat grooming after I graduate from my course. I commit fully to place the safety and well-being of our

live animal customers above all other considerations. I will work patiently and without stress. If

negligence or irresponsibility contributes in any way to an injury of an animal or loss of a client, I will be

held personally financially responsible for that loss. I understand that pet grooming is a highly

individualized profession, as much art as it is science, and with every groomer being able to work at

different speeds and with a variety of skills and skill levels. The amount of money that I will be making in

this field will be determined by my own ability to handle dogs, handle the customers, care for my body,

and handle the environment and economy where I will be working. I realize the factors vital to my own

success are under my own control and that there are no guarantees that I will make a certain level of

income. Most groomers are paid on commission (i.e. 50% of the grooming charge) and that the speed I

build up over time, while maintaining the quality of work, will be all important to my earning potential.

Love Fur Dogs, LLC and the Bishop Grooming Academy is profoundly invested in the success of our

students. We will do everything within our power to help you achieve the results you desire from this

vocational educational commitment.

SIGNATURE:___________________________________________________DATE:_____________


22

Appendix A

Required Personal Equipment, Supplies and Texts

The following texts are required by the start of the first day of class. Prices shown are the approximate

price of the text at the time of the catalog publication and should be used as a guideline only. Used texts

in good condition of the same edition are acceptable.

The following equipment and supplies are required by the end of the second week of classes. Students

should identify their equipment with an identifying mark. An engraving tool will be made available for

students to identify steel tools.

Please note that additional required or recommended texts or supplies may be required at the discretion of

the faculty at any time.

An email will be sent with the student’s application packet with links to recommended websites and products.

EQUIPMENT and TEXTS

You should shop around for best price but the following websites are great for ordering grooming equipment at

below retail prices. Generally with orders of $150 or more you can get free shipping.

PetEdge.com

GroomersChoice.com

GroomersMall.com

FrankRoweandSon.com

Ryan’s Pet Supply www.ryanspet.com

Midwest Grooming (located in Barrington, IL) www.midwestgrooming.com

Combs, brushes, nail clippers, and de-shedders may be available through the Love Fur Dogs retail shop. You will

be entitled to a student discount.

The Bishop Grooming Academy will provide: Grooming Tables, Tubs, Dryers, Shampoos, Conditioners, Ear

Powder and Ear Cleaner, First Aid materials, cleaners, and many other miscellaneous consumables. Students are

required to maintain their own personal consumables such as Kool Lube and blade cleaner that they use for

maintaining their own equipment.

All texts are available through Amazon.com and other booksellers.

Groomer Assistant Course

Required Equipment:

CLIPPER - recommend ANDIS brand as best

Models like the AG, AGC, 2 speed (with the light, which is nice for under dogs) – These all come with a #10 blade

with them


23

Additionally, if you can afford a second, cordless clipper like the Oster Lithium Volt Ion, or the Andis Lithium

battery, these are very convenient and helpful for the sanitary and preliminary work.

BLADES

#40

BRUSHES

Slicker Brush (curved head)

Soft Slicker Brush (flexible head)

SHEARS

Shears are highly personal and should be bought to fit the hand of the groomer. Please discuss shears and scissor

purchases with Jennifer, Master Groomer during the first week of class prior to purchasing them. Left handed

students must special order.

Best scissors are made by Sensei (Dennis Geib is contact person) or Kenchi

We generally recommend a lower cost starter 3 pack GEIB Gator, one straight, one curved, one thinning

All students (both courses) must get a set of straight shears, a set of curved, and a set of thinning shears.

Recommend soon that a set of 9-10 inch curved and straight shears should be purchased for larger dogs, and a set of

larger bulking shears for larger thinning jobs.

COMBS

Large Finishing Comb

NAIL CLIPPERS

Eventually you will need several sizes, including a CAT/PUPPY nail clipper

MISCELLANEOUS

Can of KOOL LUBE blade cleaner, cooler, disinfectant spray

Blade cleaner (liquid)

Andis Deshedder

Kwik Stop styptic powder (to stop nail bleeding)

Hearing protection (from any hardware store, noise-proof headphones)

Eye protection. Typical lightweight eye shields from any hardware store are satisfactory.

Required Text:



24


Required Equipment:

All the equipment listed above plus the following:

BLADES

#4F

#7F

Recommend SOON you will need:

#5

#5F

#30 for use under snap-on combs

Another #10 to change out when first one gets hot

(Eventually you will want several of each kind of blade for backup when one gets dull or hot)

COMBS

Greyhound style comb (recommend Andis, or the original Greyhound comb from Belgium)

MISCELLANEOUS

Stripping knife or comb. See Chicksaddlery.com for a good example.

Required Texts:


One of the following:

Kohl, Sam. All Breed Grooming Guide. 4th Ed. $100

OR

Verplank, Melissa. Notes From the Grooming Table. $70


25

Appendix B

Facility Layout


26

Appendix C

Workplace Rules

The following is a summary of the Love Fur Dogs and Bishop Grooming Academy workplace rules and

policies that apply to all students and employees who work and learn in the facility. Please refer to the

Student and Employee Manual for complete information on these and other important matters. By

following these simple, common-sense protocols, Love Fur Dogs and the Bishop Grooming Academy

will always be a pleasant, safe, and supportive environment in which to work and learn.

Hours of Operation

The hours of our operation may vary seasonally.

No one may take vacation time in the week prior to Christmas, Thanksgiving, Fourth of July, or

Easter. These are the busiest grooming days of the year.

Hours will typically be:

Monday through Friday 8:00 - 6 p.m.

Saturday 9:00 a.m. - 4:00 p.m.

Sunday 12 noon - 5:00 p.m. or by appointment only

Grooming school weekday students will report each weekday morning at 8:30 and stay until all dogs are

groomed, and the store is clean. Weekend grooming students will report at 9:00 a.m. on Saturdays, and

noon on Sunday and stay until all grooming and cleaning is done.

Business Ethics and Conduct

The successful business operation and reputation of Love Fur Dogs are built upon the principles of love

and care for the well-being of all pets in our care, and on fair dealing and ethical conduct of our

employees. We expect all employees and students to conduct business with our clients and each other

with strong emphasis on all of the following:

Safety

Well-being of all live animals at all times

Attentiveness

Promptness

Honesty

Integrity

Positive Attitude

Interpersonal Warmth and Friendliness

Respect

Confidentiality

Employees must keep in strict confidence all information received by them regarding clients, prospective

clients, employees, grooming school students, former employees, operating results and all other business

affairs.


27

Smoking

Smoking is prohibited throughout the workplace, as required by law.

Employees are not allowed to smoke within 15 feet of any entrances to Love Fur Dogs by Illinois

State law.

All smoking employees and grooming students will be required to go outside the BACK of the

business in the alley and to use the provided "Smokers Outpost" to dispose of all butts, etc.

No one is allowed to smoke out front of the business.

Bringing Pets To Work

Students may not bring pets to work unless for practice or grooming purposes and then only with

approval.

If any friends or family or neighbors or acquaintances of employees ask you to bring their dog to

work for grooming, they must be registered as regular clients in PetExec and pay full fees that

any other customer pays.

General Behavior

Love Fur Dogs expects employees and students to follow rules of conduct that will protect the interests

and safety of all employees, clients and the organization.

Personal Appearance

Safety is always our top concern. Hearing protection is MANDATORY to all inside our business

when in the bathing/drying area when the dryers are running.

A uniform smock or employee shirt must be worn at all times. A uniform pant color or style

maybe required as well.

Open-toed shoes are not allowed as part of the dress standard.

Hair that is longer must be kept neat and away from the face for safety reasons.

Any tattoos or other personal items that contain inappropriate or unprofessional messaging are

not allowed to be visible during work hours.

All Jewelry should be kept to an absolute minimum, given the nature of our work. Please do not wear any perfumes or scents of any kind.

While working with live animals a more conservative manicure is recommended.

Attendance and Punctuality

Please be ready to begin at your appointed time, not just walking through the door. If you are going to be

late, please call.

Drug and Alcohol Use

Love Fur Dogs is a drug-free, healthful, and safe workplace

Sexual and Other Unlawful Harassment

Love Fur Dogs is committed to providing a supportive environment. Love Fur Dogs will not tolerate or

condone or allow any form of harassment whether engaged in by fellow employees, supervisors,

associates, clients or other non-employees who conduct business with Love Fur Dogs.


28

Use of Phone and Mail Systems

Personal use of the business telephone is not permitted except in emergencies.

Grooming students and all employees must keep their cell phones on a vibrate or silent setting, and put

away, while in the workplace.

Computer and E-mail Usage

Please do not use the business computers for personal use. Internet access will be provided through the

facility’s wireless router. Passwords will be distributed as needed.

Solicitation

In an effort to ensure a productive and harmonious work environment, persons not employed by Love Fur

Dogs may not solicit or distribute literature in the workplace at any time for any purpose while on duty.

Safety

Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees

must immediately report any unsafe condition or incident that results in injury to an animal or person.

Visitors in the Workplace

Only authorized visitors and potential students touring the building are allowed in the employee-only

work areas.

Workplace Violence Prevention

Everyone should be treated with courtesy and respect at all times. There will be no fighting, “horseplay,”

or other conduct that may be dangerous to others. Firearms, weapons such as knives or fighting tools, and

other dangerous or hazardous devices or substances are absolutely prohibited from the premises of Love

Fur Dogs.

Conduct that threatens, intimidates, or coerces another employee, a customer, or a member of the public

at any time, including off-duty periods, will not be tolerated.

All threats of (or actual) violence, both direct and indirect, should be reported as soon as possible to your

immediate supervisor or any other member of management.

Building Etiquette

Love Fur Dogs provides an employee lounge area for all employees to use during break-periods. The

retail area is off limits to all students unless their presence is requested for business or educational

reasons.

Cleaning and Disinfection

Please do your part to ensure that the entire facility (floors, tables, tubs, suites, etc.) and your personal

work space are clean at all times and sanitized after each dog is serviced.

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