Date post: | 24-Jun-2015 |
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Health & Medicine |
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Talk Duty To Me
An integral part of the RSA position An 12 hour shift when a RSA or pair of RSAs
are responsible for maintaining the safety and civility of the residence hall
RSAs on duty are the first responders to a crisis situation.
What is Duty?
Duty is EVERY night starting at 8:00pm and
ending at 8:00am the following morning Active Duty on Weeknights is from 8:00pm till
1:00am Active Duty on Weekends is from 8:00pm till
2:00am When not on Active Duty RSAs are on an “on-
call” basis until 8:00am
When is Duty?
Active Duty vs Inactive Duty
Weeknights 8:00pm-1:00am
Weekends 8:00pm-2:00am
Doing rounds of the building/buildings
Ensuring the safety and civility of the residence hall
Weeknights 1:00am-8:00am
Weekends 2:00am-8:00am
No Community Walks Being available to
residents Ability to respond to
incidents outside of active duty
Conduct Community Walks
The formal name for a “round”. An observation of your entire building/area Should be conducted based on the area’s need
(3 to 4 walks) Based on the area, RSAs are expected to be in
the RSA office for a portion of the evening. Respond to and document all policy violations
and/or area damages
Duty Responsibilities
Build Community
Interact with Residents Do not patrol around like a security guard Take the opportunity to meet new residents
Promote university and building programs Serve as a resource to all residents
Complete Guest Passes Answer questions and concerns
Duty Expectations
Be prepared to deal with incidents that can possibly take over
an hour to resolve. This can take away from all the tasks you wanted to complete while on duty.
Make sure that you have done your homework before duty. Some incidents may take away from the time you were intending
to use on homework Arrive to duty well rested
Remember you are on duty for 12 hours and even though you may have left from your active shift, there could be a possibility that you required to respond to an incident at 7am.
Know your duty schedule. It is your responsibility to know your duty schedule RSAs who are constantly late or fail to make it to duty will have a
conversation with their hall directors or someone from the central office
Pre-Duty Preparation
Come in with the Proper Attire
Wear Closed Toe Shoes! Weekends-Wear SHU Res Life Apparel
(Polo's/Sweatshirts) Arrive early
7:50 – 8pm Call the DOD from the duty phone
Duty Phones are located in the RSA Office Start your Community Walk after you call the DOD Don’t Forget to Change the who’s on Duty signs!
How to start Duty?
Call the Director on Duty (DOD)
Use the RSA duty phone (not a personal phone) When calling in say the following: “Hello, this
is RSA Suzy from Roncalli Hall and I am calling in for duty with RSA Jack”
If the DOD does not answer the first call, please make a second attempt
If the DOD does not answer the second call leave a detailed message
Calling into Duty
The Do’s of duty
While on active duty you can: Interact with
residents Homework Work on Bulletin
Board/Doortags Plan Programs Read Watch TV
While on inactive you can: Sleep Separate from your
duty partner Not required to
remain in he RSA office
The Don’ts of Duty
While on active duty you cannot: Leave your Area Drink Alcohol
12 Hour Rule Separate from your
duty partner on rounds
Leave non-res life personal unattended in the office
Sleep
While on inactive duty you cannot: Leave your Area Drink Alcohol Ignore knocking on
your door Ignore the duty
phone/cellphone Leave non-res life
personal unattended in the office
Drugs, Weapons, Assaults, Unruly Guests,
Aggressive Individuals, Large gatherings, Possible Transports, and any situation you feel you need backup
When approaching these situations call Public Safety first Followed immediately by calling the DOD
Crowd Control and Gathering Information are RSAs primary responsibility in these situations The RSA are also expect to assist the DOD and
Public Safety whenever their help is require
When to Call the DOD or Public Safety
Lock the RSA office door when you leave Bring necessary materials with you (clipboard,
paper, pen, duty phone, etc.) Make sure the residents know where to find
you
Leaving the office for the night
Report all policy violations and any damage All documentations must be submitted by 12:00pm the next day Duty Log
New duty log system will be available on Blackboard Report all the events of the night including documentations and
MOPS Conduct Coordinator (COCO)
Documenting any policy violations through COCO Judicial System Detailed information of exactly what happened in a documentation Be Specific! Write objectively! Specific session will occur during Fall training regarding COCO
MOPS Request Report any Building Damage to Campus Operations (MOPS)
Duty Documentation
Keep calm when entering a situation Never assume
Ex: If you confronting a loud room, don’t assume that you are dealing with a drug alcohol situation.
Assess the situation Collect and record important information
Residents’ names, student numbers, area/room they live in If necessary (drugs, alcohol, physical altercation, etc) collect
the SHU cards of the involved party (Li Record the time and date of the arrival of Public Safety,
Ambulance, DOD, etc. Make sure to observe and collect information Assist these individuals in dealing with the issue
How to Confront on Duty
RSAs Jack and Suzy were conducting a community
walk through Roncalli Hall when they heard loud music coming down the hall. RSAs Jack and Suzy approached the room and knocked on the door. Resident Bryan opened the door, and RSAs Jack and Suzy explained that it was past Quiet hours and asked to turn down his music. The RSAs also gave resident Bryan a warning, stating that they may have to take Judicial action if they were to return to his room.
True Stories Noise Violation
RSAs Jack and Suzy were in the RSA office in Roncalli Hall when
resident Sally approached and asked for help with a friend of hers, who was throwing up in her bathroom. RSAs Jack and Suzy followed resident Sally to her room where they found her friend Bryan on the floor of the bathroom with vomit on himself and in the toilet. RSA Jack asked if he had anything to drink tonight, resident Sally said she he had. RSA Suzy called Public Safety for an Alcohol Assessment. RSA Suzy then called the DOD. Within 10 minutes, both Public Safety and the DOD arrived on the scene. Public Safety attempted to communicate with Bryan. Bryan was mumbling too much for anything to be understood. Public Safety called for an ambulance for resident Bryan. Fifteen minutes later, the American Medical Response Team (AMR). Both public safety and AMR had decided that resident Bryan should be transported to the hospital.
True Story
RSAs Jack and Suzy were in the RSA office during office hours
when they smelt the scent of Marijuana. RSA Jack looked out the window to see 3 residents smoking outside. RSA Suzy called Public Safety and the DOD . RSAs Jack and Suzy went outside to confront the 3 residents. One of the residents attempted to run. RSA Jack, knowing the resident and called out for Matt. Matt then stopped and returned to talk with the RSAs. Public Safety and the DOD arrived. After talking to the residents, it was revealed that they all live on the 3rd floor of Roncalli. Public Safety, the DOD, and RSAs followed residents Matt, Mark, and John to room 313. The DOD administrated a drug search of the residents’ room and discovered 6 small individual bags of Marijuana and a weighing scale. The drug paraphernalia was confiscated and the residents were brought to Public Safety for further questioning.
True Story Drug Violation
While there are 12 hour Duty Shifts, a RSA is always “on-duty” Any time throughout the day a RSA is responsible for
confronting any situation that may present itself to them By being a presence in the building allows you to be a resource
and help residence make healthy life choices Reporting any building damages to MOPS Let your residents know your availability
Creates boundaries Increases Communication
When necessary call the DOD and Public Safety When confronting a situation in which you need backup call this
number: (203) 449-1961 Do not share this number with non Res Life personnel
The 24 hour duty theory
You will gain a level of comfort in confronting your
peers for not following community standards may indicate to a future employer that you will hold
others in the workplace accountable to the standards set by the management or team.
Since you have many different issues that can arise in one duty night, you will no doubt demonstrate a mastering of how to juggle multiple, important tasks at once.
How Duty Can Benefit Your Future Career
Remember that you are not alone You are on a team, you are in this together There is no situation too big for you to handle You can always call a fellow RSA or a RHD for
help The University embodies a great deal of trust in
you and your judgment to show leadership and positive representation in any situation.
Team and Support