BC B2C Interface

By- Paul Chen, Product Manager

CGS/BlueCherry

July 19 2011

B2C INTERFACE SUMMARY

Standard B2C Business Flow

BC Transaction List (EDI Behind-the-Scenes)

Data Communications Options

Data Format Options (not just EDI)

B2C INTERFACE SPECIFICS

Style Master Load (for Web)

Synchronizing Inventory with Website

Web Order Management (Direct-to-Consumer)

B2C INTERFACE SPECIFICS (Continued)

Advising Web of Shipment Details

Order Update/Change/Cancellation Requests

Handling Returns

Invoice Reconciliation (Cash Application)

QUESTIONS ANSWERED

Q&A

STANDARD B2C BUSINESS FLOW

B2C TRANSACTION LIST (EDI Behind-the-Scenes)

INBOUND

180 Return AuthorizationCreate RA record in BC, can auto move to Credit Memo

820 Remittance AdviceAuto apply cash (Reconcile Web Orders)

850 Purchase OrderCreate Sales Orders

860 Purchase Order ChangeAuto update sales orders with submitted changes

869 Order Status InquiryRequest for order status (auto initiate 870)

OUTBOUND

180 Return ConfirmationReturn Receipt Confirmation

832 Price/Sales CatalogUPC / Sales catalog (Style Master reference)

846 Inventory AdviceAdvise WEB what can be sold

856 Advanced Ship NoticeAdvance Ship Notice (advises what was shipped)

870 Order Status ReportReal time snapshot of sales orders (auto trigger 869)

DATA COMMUNICATIONS OPTIONS

VAN

(INOVIS, GXS)

FTP

(HOSTED)

SECURED FTP

(ENCRYPTION)

WEB SERVICE

(FUTURE)

DATA FORMAT OPTIONS

ACCEPTABLE FORMATS

EDI Traditional EDI X12/EDIFACT/TRADACOM

BENEFIT: Auto-reconciliationDRAWBACK: Familiarity

XMLWeb structured language (commonly used in pairing with Web services)

BENEFIT: FamiliarityDRAWBACK: No reconciliation

FLAT FILEBC meta-data

BENEFIT: No map neededDRAWBACK: No reconciliation, risky

STYLE MASTER LOAD

METHODOLOGY

STYLE MASTER832 OUTBOUND PROCESS

Creates FLAT FILE data extractUPC DrivenMap to ANY formatCatalog Destination (i.e. WEB)

B2C SPECIFIC USEMerch groups drive web displayGift Box SKUImage Name & LocationUser defined triggers from BC

SYCHRONIZING INVENTORY WITH WEBSITE

METHODOLOGY

INVENTORY846 OUTBOUND PROCESS

Creates FLAT FILE data extractUPC DrivenMap to ANY formatCatalog Destination Use (in design)

B2C SPECIFIC USEUse BC Virtual Location Available Inventory Only OptionRestrict output by Style Attributes

WEB ORDER MANAGEMENT (Direct-to-Consumer)

METHODOLOGY

ORDERUse 850 INBOUND PROCESS

Create BC Sales OrderMAP from ANY formatUPC DrivenFull Data ValidationUser Controlled Business RulesTransaction Maintenance Screen

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyOne-Time-ANY AddressPreserve Tax & Freight Capture B2C Customer InfoMulti-Discounts & ChargesNote Type for Gift MessageMulti-Credit Card Capture (in dev)

ORDER UPDATE/CHANGE/CANCEL REQUESTS

METHODOLOGY

ORDER CHANGEUse 860 INBOUND PROCESS

Updates BC Sales OrdersMAP from ANY formatUPC DrivenFull Data ValidationUser Controlled Business RulesTransaction Maintenance ScreenAdd ItemRemove ItemIncrease/Decrease QuantityChange Price/Cost

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyUpdate One-Time-ANY Address (in dev)Approval/Rejection Response (in design)

ADVISING WEB OF SHIPMENT DETAILS

METHODOLOGY

SHIPMENT ADVISEUse 856 OUTBOUND PROCESS

Creates FLAT shipment fileMAP to ANY formatUPC DrivenFull Data ValidationOutput captured historical dataUser Controlled Business Rules

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyProvide all relevant shipment infoWebsite updates status and bills CCActs as Invoice

HANDLING RETURNS

METHODOLOGY

REQUEST FOR RETURN / AUTO CREDIT MEMO

Use 180 INBOUND PROCESS

Create BC Return AuthorizationMAP from ANY formatUPC DrivenFull Data Validation

B2C SPECIFIC USEAdvise BC of Request for Return from WEBCan also Auto-Create Credit Memo (in dev)

RETURN CONFIRMATIONUse 180 OUTBOUND PROCESS

Creates FLAT return confirmation fileMAP to ANY formatUPC DrivenFull Data ValidationMutually Exclusive to Auto-Credit

B2C SPECIFIC USEAdvise WEB of actual return detailsPrecursor to refund to consumer

INVOICE RECONCILIATION (CASH APPLICATION)

METHODOLOGY

CASH APPLICATION / RECONCILIATION

Use 820 INBOUND PROCESS

Create RA entry and applies cashMAP from ANY formatUPC DrivenFull Data Validation

B2C SPECIFIC USEReconcile invoice for WEB orders