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Blue Cut Fashions

Assignment 2 – ISYS1051 Business Analysis Page 22

Blue Cut Fashions Assignment 2 – ISYS1051 Business Analysis 20/9/2011 Ana Fosita s3197859 Anastasia Stepanovic s3285889 Annie Tran s3285585 Jessica McDonald s3235958 Lidia Martin s3283173

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ISYS1051 Business Analysis – Assignment 2 Page 1

Table of Contents Analysis of current situation ................................................................................................................... 2

Franca DeLorenzo ............................................................................................................................... 2

Current system: ............................................................................................................................... 2

Future System ................................................................................................................................. 2

Jane Fry ............................................................................................................................................... 3

Current system Problems: .............................................................................................................. 3

New System project ........................................................................................................................ 4

James Frost ......................................................................................................................................... 4

Project ............................................................................................................................................. 4

Sales ................................................................................................................................................ 5

Stock ................................................................................................................................................ 5

Suppliers .......................................................................................................................................... 5

Formal System model ......................................................................................................................... 6

Analysis of future situation ..................................................................................................................... 6

Formal system model .......................................................................................................................... 7

Data Flow Diagrams ............................................................................................................................ 7

Context Diagram ............................................................................................................................. 7

Level 0 Diagram ............................................................................................................................... 8

Level 1 Diagram ............................................................................................................................... 8

User System Interactions .................................................................................................................. 10

Inventory management system .................................................................................................... 10

Sales management system............................................................................................................ 11

Suppliers management system ..................................................................................................... 17

System Requirements Specification ..................................................................................................... 21

Inventory management system ........................................................................................................ 21

Sales management system ............................................................................................................... 21

Suppliers management system ......................................................................................................... 22

Recommendations ................................................................................................................................ 22

Appendices ............................................................................................................................................ 22

Gantt chart ........................................................................................................................................ 22

Experience Reports ........................................................................................................................... 22

Ana Fosita ........................................................................................................................................ 0

Anastasia Stepanovic ...................................................................................................................... 0

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Annie Tran ....................................................................................................................................... 1

Jessica McDonald ............................................................................................................................ 1

Lidia Martin ..................................................................................................................................... 2

Analysis of current situation

Franca DeLorenzo

Technical support person Takes care of cash registers, computer equipment, phone lines, internet connection Advise us about requirements for the future system

Current system:

Excel sheets – shows stock availability, suppliers contact etc MS Word Some info is kept on James and Jane’s own handheld devices. Other staff cannot

access this information

Problems

Excel system no longer adequate – miss supplier’s information or transaction points to an old stock ID. Excel = time consuming and messy

store communications are poor Lack of relational database to keep stock info, transactions and suppliers Cashiers has no idea what items are out of stock No IT support for controlling stock across the chain No fixed list of stock categories Constantly dealing with stock stuff ups Electronic suppliers information is grossly inadequate and poorly organised A lot of information on paper…scattered all over the place Poor relationship with suppliers. Stock is sent to wrong place and they are very

disorganised. No record of what’s been ordered from suppliers, what is in transit what is delivered

and where its delivered to.

Future System

Needs/wants:

Complete and universal and fully integrated system to support Blue Cut’s operations System will need to facilitate online sales and potential growth in future Need to keep information on stock items held in each store. High quality database with real time access and updates over the network New stock control process Stock movement must be reflected in the database and online catalogues Appearance of online store: several product categories, social software eg. Facebook. Appearance of system for managers: selected online orders Appearance of system for suppliers: displays contents administration system Appearance of system for management staff: full admin back end to verify all entered

info and gather reports and data Direct communication be minimised with the new integrated database system

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Advertising space on own website and streamed to various public social systems. Submit website to search engines regularly Establish and actively integrate the inline systems with the new system Be able to initiate online marketing events Suppliers to be recognised not only by their ID number, but also a name Would want all stock info to be supplied and stored onto the database by suppliers

directly Be able to provide campaigns and announcements about new products to customers

via email Provide a range of online support and services for online customers Connect front end and back room operations, store to store communications and

future online sales

Expectations:

Online system: based on a mixture of e-commerce and content management systems.

Staged approach to delivery Payment system: debit/credit card for Australians customers. International customers:

standard range of credit card, Pay-Pal, e-Way, Go-Way etc.

Jane Fry Sales Manager & also acts as a buyer for Blue Cut Stores.

Profiling stock

Differentiating stores depending on clientele

Source stock from suppliers and monitor sales

Often hires staff

Current system Problems:

System’s back end

No central warehouse

Too expensive

System will pick store with greatest number of products on hand or which best matches the customer order, sales staff collect garments and store them. Goods would be packed and the courier collects parcels and ships them away.

Could prioritise all future developments

SALES:

Main problems in supporting sales are we do not know what sells and what does not sell. Faulty goods are not picked up till late and unsure of which customers are satisfied and which are not and not knowing enough about own operation. Reference to the product sold is identified by the stock number, scanned from bar code and printed onto price tag. Online stock number is included on screen and used in order. Although at times price tag and price when scanned are different. Lowest of the two prices is given to the customer and then the loss is recorded in a book. Operational processes need analysing.

STOCK:

Current stock management;

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Stock information is kept in an Excel spread sheet. It includes stock number, supplier information, product category, style, size colour, floor price and cost when it is purchased from suppliers. Each item is identified by its unique stock number. It is derived from the bar code, printed onto price tags and then attached to garments. No warehouse, no intention of getting one. All stock is kept on display. When stores are in short of stock it is ordered through headquarters. Then delivered unpacked and displayed. There is no fixed or limited stock. Categories of stock kept by Blue Cut Fashions are pants, shirts, t-shirts etc. No information is kept in the excel worksheet about the number of stock items held in each store. Each store is responsible for reordering the items they are low on. Sales staff is to be aware of what stock, sizes and colours are available and the level of stock required when reordering products.

SUPPLIERS:

Challenges of dealing with suppliers are issues with late delivery of products. Problems contacting the key overseas and interstate when needed. Seasonal nature of stock and the volatility of the global market. Typical event of goods arriving from suppliers: Shipment goes through customs, sent by courier to store. Goods are unpacked, labelled, sorted and displayed. Suppliers are identified by a number. Information about suppliers is kept in electronic form. For example the company name, address, name of representative and phone number. Supplier’s products can be differentiated between each other by keeping separate files in a filing cabinet and a suspension folder for each supplier. Catalogues, copies of correspondence, faxes and print outs of the suppliers’ web page are kept in the folder. Sales department keeps copies of the electronic files for example emails, catalogues in PDF and web address. There a 15 main local, interstate and overseas suppliers. Supplier can mix up store addresses Can not differentiate which suppliers are local, interstate or overseas suppliers.

New System project

New system will contain 2 main components: 1. E-commerce web-site – allow online sales of our selected stock 2. E-business site – allows sharing of stock and supplier information between stores

Features are important because it will attract and keep customers.

Prefer a simple system Would like to have more information should be included on the transaction dockets. Their wish is to link cash registers with stock database and online systems. Product names, styles and sizes and well as price and total is also a consideration.

James Frost Chief executive and is responsible for the operation of the entire chain of the stores finances and

planning its future.

Project

Want to provide additional online sales channel to global customers. Taking the business

online.

Cannot rely on a single way of doing business, too much of a risk

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Solving current problems are issues that need to be resolved as part of ongoing business and

IT development.

Major change in operation and strategy

Online sales as pivotal aspect of future planning and development

Sales

Hard to change prices printed on price tags

Can identify price by item code, name, and price that are encoded in bar code.

All other details are kept on excel worksheet

Worksheet inaccessible to cash registers

Need central database for when they go online

Records of returns in a log book; customer name, address, number, docket number and

product number

Out of stock item requires out sourcing and taking down of customer details to reorder out

of stock item

Transaction records; store name, cash register number, date, time, docket number, stock

number and return flag.

Stock

Deal with suppliers

Never know what stock is at which store

Stocktake is done four times a year

Price and cost represents the profit margin put on the item, which is kept in the excel table

and represents the price negotiated on behalf of all stores

Become immediately involved in the selection of future stock

Integrated stock control, for any e-commerce and e-business

Suppliers

Manufactures all over Australia and a few overseas

Annoying to remember them all by supplier ID

Need access to all store information at the drop of a hat. If out and about and supplier calls,

and I haven’t got that information it’s a pain

Supplier worksheet; company name, address, name of our representative & phone numbers

In worksheet, entries are all multiple contact names and phone numbers in a single cell

separated by a semi colon.

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Formal System model

The limitations of the current system can be placed into 4 broad categories: The communication between the branches, sales, stock and supplies management and marketing. Communication between the branches involves: -Problems contacting the key overseas and interstate people when needed. - Limited communication with mobile network option. There is no real-time data access and updates over the network. -Limited networking of the stores. There is no connection between the room operations, and store to store communication. Sales involves: -inadequate system to amend printed price tags and deal with a non-printed format of tags -poor displays -no record of most/least popular or faulty products -no record of frequent loyal customers -limited access to Excel info files (inaccessible for reference at cash registers) Inadequate stock and supplies management results in: -data inconsistencies due to lack of the relational database to keep information -the storage of items on shelves with no central warehouse -no IT support for controlling stock across the chain -no integrated stock control for inventory in each store resulting in relying entirely on sales assistance memory -ambiguity with the term ‘out of stock’ -inefficient suppliers regulation and storage systems as there is discussion of getting rid of some but not knowing know which ones are which.

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-no information on the number of stock items held in each store -no record of what has been ordered, what is in transit and what is delivered and where. Marketing -poor organisation with advertising campaigns

Analysis of future situation

Formal system model

Data Flow Diagrams

Context Diagram

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Level 0 Diagram

Level 1 Diagram

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User System Interactions

Inventory management system

Use Case: Request of Item Online Actors: Customer Purpose: Place and request for an item online Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer must request an item online Assumptions: Customer can add more items to 'bag'

Typical course of events Actor Action System Response

1. Customer visits online catalogue and requests items

2. Login/ registers new customer and online catalogue is displayed

3. Customer selects items to purchase

4. Price is determined and item is then added to cart, description is displayed along with price

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Use Case: Order request received Actors: Customer, Supplier Purpose: Order request received from customer to supplier Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer must request in order for suppliers to receive order

request Assumptions: Customer has to order an item online, so suppliers can receive a

request.

Typical course of events Actor action System response

1. Customer adds item/product to cart

2. System produces item/product description along with the price

3. Suppliers receive request for order

4. System records order and sets up order details

Use Case: Check inventory system Actors: Suppliers Purpose: Suppliers are to check inventory system for sufficient stock numbers Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer orders item, suppliers supply item Assumptions: Customers are to order an item

Typical course of events

Actor Action System response 1. Suppliers receive order/request for item/product 2. Check for sufficient stock 3. Confirmation of having sufficient stock

Use Case: Verify Item Stock No. Actors: Suppliers Purpose: Suppliers check to see if correct stock/item has been selected Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Suppliers check stock/item if correct Assumptions: Ensuring that the stock no. matches request

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Typical course of events Actor Action System Response

1. Request for item/product received 2. Locate item/product in inventory 3. Confirmation of correct item/product or stock

Use Case: Retrieving item Actors: Customers, Suppliers Purpose: Customers receiving item from suppliers Type: Abstract Importance: Primary Technical Difficulty: Low to medium Cross references: None Pre-conditions Customer receives item from suppliers

Customer must order an item Assumptions: Customer must visit online shop and order items


1. Stock item is identified in inventory 2. Item located and retrieved in inventory 3. Correct item is received

Use Case: Confirmation price Actors: Customer, Suppliers Purpose: Suppliers display price and customer confirms whether or not they

want to purchase the item or not Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer must order & request an item Assumptions: Customer can only order to confirm price

Typical course of events Actor action System Response

1. Item is found in inventory 2. Ensuring correct item is selected

3. Details of item and price are displayed

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Use Case: Details of order confirmed Actors: Customer Purpose: Customer makes a final decision of whether or not they want to

purchase the items or not Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer makes an order and finalizes their decision Assumptions: Customer can choose who to pay if they agree with purchasing

items


1. Details of order are collected 2. Order details are located from inventory

3. Details of item and price are displayed

Sales management system

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Use Case: Assign product ID Actors: Sale staff Purpose: Assign each item with an individual and unique ID Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Item does not have a prior ID or requires a new one Assumptions: System will accept or reject ID


Use Case: Display stock

Actors: Sales staff Purpose: Allow customers to view what items are available in store, and any

promotions available currently Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: None Pre-conditions There are items to be displayed Assumptions: Staff will display stock in an area where customers can see them


Actor Action 1. sale staff will gather all items that requires to

be assigned with a product ID and scan them into the system

3. sale staff will continue to allocate a new ID to all remaining items Alternative 2. System rejects ID 3. reenters ID or reassign ID to product

System Response 2. System will confirm ID

Actor Action 1. Sale staff will receive new items and put them

on display, such as mannequins. 3. sale staff can help customers find the displayed products in the store. Alternatives: 2. System rejects the item barcode 3. Sale staff re-scans the product

System Response

2. Customers will be able to see the products on display

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Use Case: Manage Online Sales Actors: Sales staff and Customer Purpose: Manage online orders made by customers Type: Abstract Importance: Primary Technical Difficulty: medium - high Cross references: None Pre-conditions Customer will make an online purchase Assumptions: Staff will view the online order


Use Case: Order/purchase item Actors: Customer Purpose: Customer makes a purchase of the desired items Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer must view the item(s) Assumptions: Customer will pay via cash or card payment


Actor Action

2. Staff will log on to website 4. Staff checks credit card details and confirm

sales 6. Staff retrieves product(s) and mails it to

customer

System Response 1. Customer visits online website 3. Customer makes purchase 5. Customer receives confirmation

System Response

2. Sales staff offers to help customers 4. Sale staff leads customers to changing rooms 6. Sale staff scans items and announce total

price to customer 8. sale staff accepts payment method and gives customer their item(s)

Actor Action 1. Customer browses through items available 3. Customer selects items they wish to purchase 5. Customer purchases item(s) 7. Customer confirms price and pays via cash or credit card

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Use Case: Manage Refund/Returns Actors: Sales Staff Purpose: Manage returns and refunds received Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Customer request for refunds/return Assumptions: Staff will record refunds/returns


Use Case: Scan Item into System Actors: Sales staff Purpose: Storing all item information onto the system so staff will have a

record of what has been sold from their store. Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: None Pre-conditions Sale staff receives new items Assumptions: Staff will confirm order with customers


+

Actor Action 1. Sales stuff will greet customer 3. Staff will check the item(s) condition and

quality. If it’s still in good condition, staff with process the refund/return

System Response

2. Customer request for refunds/returns 4. Customer leaves store

Actor Action 1. Sale staff receives new product and assigns

them with barcode and scans them 3. Sale staff continues scanning all other products until finished

Alternatives: 2. System rejects the item barcode 3. Sale staff re-scan the product

System Response

2. System will accept the barcode entered

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Use Case: View sales details Actors: Sales staff Purpose: Confirm sale details with customers Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: None Pre-conditions Customer will select item(s) Assumptions: Staff will confirm order with customers


Suppliers management system

Actor Action 1. Sale staff with greet customer 3. Staff will scan the item(s) barcode, then announce the price to the customer 5. Sale staff complete the transaction by accepting the cash or card payment and then hand item(s) to customer.

System Response 2. Customer will present sale staff with item(s) 4. Customer can confirm the price and pay for the items(s) or reject it and request the sale staff to recheck the price

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Use Case: Monitor stock delivery Actors: Sales Manager and Supplier Purpose: To track progress of stock delivery from supplier Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: None Pre-conditions Supplier confirms order and delivery date and location Assumptions: Stock will be delivered on time and right location


Actor Action 1.Sends order to suppliers 3.Records delivery date and location 5.Has stock arrived on time and right location? Alternative: 2.Does not confirm order or delivery 6.Stock delivered not on time or wrong location

System Response 2.Supplier receives order and confirms when order will be delivered and where 4.Stock delivered by supplier 6.Responses Yes/No

Use Case: Place order to supplier Actors: Sales Manager Purpose: Acquiring new stock for stores and online store Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: Supplier Catalogue Pre-conditions View catalogues from suppliers Assumptions: Supplier will have items in stock to order


Actor Action 1.Selects Catalogue module 3.Manager browsers and opens order form then selects items from catalogue 5.Confirms cost and pays for order, sends on to supplier 7.Manage responses yes or no

System Response 2.Presents Catalogue stored in system 4.Validates choices selected and presents cost 6.Sends order, is there any other orders?

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Alternative: 2.No current catalogues are in system 4.Items not in stock 6.Cannot send order to supplier

Use Case: Create new supplier profile Actors: IT staff Purpose: Acquire a new supplier Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions A new supplier needs an ID assigned to them Assumptions: System will accept the new supplier and unique ID


Actor Action 1. Types an ID into system and imports new supplier information 3.Confirms and continues with any new suppliers Alternative: 2.System rejects ID or information 3.reasign ID to supplier

System Response

2.Validates ID of supplier and new information

Use Case: Access contact information Actors: Sales Manager and IT staff Purpose: To contact supplier(s) Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: Supplier information Pre-conditions Need to contact supplier Assumptions: Supplier contact information is store

Typical course of events Actor Action

1.Open supplier information table 3.Searchers for supplier needed 5.Contacts supplier Alternative: 2.supplier table not presented 4.No results found

System Response

2.Presents supplier information of all suppliers 4.Presents results

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Use Case: Manage supplier catalogues Actors: IT staff Purpose: Keeping all catalogues organised and up-to-date Type: Abstract Importance: Primary Technical Difficulty: Low - Medium Cross references: None Pre-conditions All information is kept up-to-date Assumptions: Supplier catalogues are stored in system


Actor Action 1.IT staff receives latest catalogue from supplier and imports them in system 3.Creates new folder for catalogues 4.Moves catalogues to new location and saves Alternative: 2.Does not confirm 3.No folder presented

System Response

2.Confirms import of catalogues 3.Presents new folder

Use Case: View supplier information Actors: Sales Manager, staff and IT staff Purpose: To contact or change details of supplier Type: Abstract Importance: Primary Technical Difficulty: Low Cross references: None Pre-conditions Information needs to be viewed or updated Assumptions: Supplier information is stored in system


Actor Action 1.Opens system and logs in 3.Opens supplier information table and browsers Alternatives: 2.Username/password

System Response

2.Validates logon

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System Requirements Specification

Inventory management system

Functional

The system shall: Be easy to use, maintain and follow. The system should have an instant response to a request/query made by the user. It should also consider that not all users will have the same experience with technology, some a more tech savvy than others. Security for the system should be at a high standard due to storing customer’s personal details. System architects can be hired to ensure that this is possible and also show that the system is capable of updating the electronic inventory system. Systems should also be able to identify users when logging onto electronic database. The system should always be up-to-date.

Non-functional

The system shall: Be easy to follow and use. The customer is to firstly browse the online catalogue before making a

decision on whether they will or not purchase an item. If the customer chooses to purchase an item

online, it will then process their order to the inventory system. The inventory system will then check

for sufficient stock.

The item request is identified by its unique stock number. If available, the system will then process it

to the next step; if there is no stock left either it will be displayed when viewing item, or will show

when new stock arrives and if there is another store they can visit in person.

Maintaining the system is also important which leads onto regular updates of the inventory. This

should be updated manually and electronically. Each store should be able to keep a count of their

stock and maintain it in an internal database via intranet where it shows each stores stock numbers.

Updates should be conducted on a regular basis, say every month just to keep on top of stock

numbers. Security is used to protect customer’s personal details that are kept within the system and

also organisation details.

Design Constraints

-Contacting suppliers -Maintaining suppliers; new partners, releasing old partners -Budget constraints; keeping it as cheap as possible but also making sure you getting money’s worth.

Sales management system

Functional

The system shall: be easy to use. Staff should have no difficulty to maintain the system and understanding it. The system should be able to identify users who have logged in and provide different access to the system to different users (managers should have access to certain areas where staff are not able to). They system should also be up-to-date to avoid issues and problems in the future. The system should allow employees and managers to have a record of what’s sold.

Non-functional

The system shall: be simple and straightforward. It’s very easy to use. Employees and managers do not experience any trouble using it to manage sales. The system will inform staff of what stock is available at which store, and provide the description and quantity of the product that the store is

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holding. The system will also inform staff and managers what has been sold, therefore they are able to reorder any stock they think it’s necessary. Furthermore the system enables staff to perform refund and returns by scanning the product barcode, which will bring up the item ID code and inform the staff how much refund to give back to the customer. The system will inform staff what online order has been made and staff can then forward the transaction by gathering the required items ordered. The system identifies the stock by their assigned ID code. The system should be monitored regularly to keep on top of sales and gather data on what products are popular and what are not. This can help managers decide what to order in the future.

Design Constraints

Manager will have a higher access than store staff and assistance. If staff wants access to

certain area of the system, they must inform their manager and wait till the manager

provides them with the information they are seeking for.

Staffs needs to manage online sales manually and regularly check the system to see if there

are any new orders. Products are scanned into the system manually, which can be time

consuming.

Suppliers management system

Functional

The system shall:

Be adequate for the use on James’ Blackberry and Janes PDA

Store simpler supplier ID’s

Allow input of new information directly into the system

Monitor supplier transit and location of stock ordered

Non-functional

The system shall:

Have appropriate security applied to system

Provide user help functions

Be accommodating to repairs and enhancements

Have space for new records/suppliers

Follow constant design features

Be structured in organised formats

Design Constraints

Supplier [products stored in filling cabinet

Unknown profitable suppliers

Must be adaptable to Blackberry or PDA and computer

Fit company regulation and standards

Access in any location

Recommendations There must be a web based system where the information required for the store is available.

There must be a database, which is updated constantly available to all staff for information regarding stock, sales and profit.

There must be a proper system implemented for the recruitment of staff.

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Must implement multiple contacting methods with the suppliers.

Must have a better advertising campaign and a better store outlay.

Must have a price list made available to staff for reference to current, new and old stock.

Training is recommended and staff should be supervised the first few times they are using it. To ensure that there is no trouble and issues in the future staff will all need to read the manual. Staff should only use their assigned login and no other staffs’.

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ID Task Name Start Finish Duration4 Sep 2011 11 Sep 2011 18 Sep 2011 25 Sep 2011 2 Oct 2011 9 Oct 2011

7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14

1 7d13/09/20117/09/2011Current FSM

2 7d13/09/20117/09/2011Analysis of interviews

3 7d13/09/20117/09/2011Future FSM

4 1d14/09/201114/09/2011Identification of core processes

5 13d27/09/201115/09/2011Data Flow diagrams

6 13d27/09/201115/09/2011Use Cases Diagrams

7 1d28/09/201128/09/2011Discussion of expectations

8 7d11/10/20115/10/2011System Requirements

9 1d5/10/20115/10/2011Recommendation

10 7d14/10/20118/10/2011Experience reports

11 7d11/10/20115/10/2011Presentation preparation

Appendices

Gantt chart Please note that the 29th September – 4th October was a catch-up/editing week.

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Experience Reports

Ana Fosita

1. Describe 3 main aspects of the simulation you found to be the most useful The Formal Systems Model – as this gave us part of a glimpse of what business analysts do on a daily basis. The values of this model means that you understand the operational processes that happen whether it is an online purchase to organizing shipment. Decision-making process and also Performance monitoring ensuring that the business is running smoothly and making mainly profits not losses. It also helps us understand the inputs and outputs that are required to set up a formal systems model. Modelling the Data Flow Diagram-this was also another useful feature that I thought would be beneficial for future students. It takes us into a greater depth of understand what happens in the background of a business, whether it be a restaurant, an online buying system like Blue Cut Fashion. It shows the data flow of the input of data to a process or the output of a process. Control flow an event that causes a process. The Level 0 &1 so forth Data Flow Diagrams. The Level 0 gives a brief outline of what that model systems requirements are for each system. This also includes the main processes, data stores, external users. 2. Describe 3 main aspects of the simulation that can be improved

I think the simulation interview is quite long, although most of it was necessary to the project. Maybe cutting a few parts out, or making a new scenario which can relate to students. 3. If you were to use a similar simulation with a future course, list and describe 3 main features

you would like the application to have. Data Flow Diagram – easier for us to see what the problem is (if there is a problem) therefore we can come up with a solution, Formal Systems Model and Context Diagram.

4. Should assignment 1 also be covered by the Blue Cut Fashions simulation? (Yes/NO)

Yes, because then when assignment 2 is to be done, the student knows a bit of Blue Cut Fashions background.

Anastasia Stepanovic

1. Describe 3 main aspects of the simulation you found to be the most useful

It was easy to obtain the answers, they were to the point and straight forward about what they wanted and what they aimed to achieve. In life it could take people longer than 5 minutes to try and get to the point.

The interviewees didn’t seem so intimidating, making it easier to ask the questions virtually rather than in a face-to-face interaction. It can be hard to approach managers, as they do not have the time to answer questions.

It was easy to leave the conversation. If things start to get heated in an interview, (highly unlikely), but hypothetically, if they did, it would be nice to know that you could simply end the conversation and leave.

2. Describe 3 main aspects of the simulation that can be improved

It would be better if the simulation answers were more complicated, so that it would suit the course more, in the area of needed to extract a huge paragraph of words to find the exact problem. The problems in the answers seemed too easy to find, where’s the challenge in that?

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It would also be good if there was a time limit on how long you leave it until the next question. Some people may have not conducted an interview before, and timing is essential as it shows discipline, and that you are looking to get straight to the point.

There should be system in place where you can ask a question and then ask for them to further explain any other complications, or what they really want to get out of the system

3. If you were to use a similar simulation with a future course, list and describe 3 main features you

would like the application to have

I would like the application to have a link on the blackboard sight, on the homepage, or just under one folder.

I would like for it to have a list of things to be thinking about when trying to find the problems that they are facing

I would like the application to show an angry manager, and how we can go about trying to calm them down.

4. Should assignment 1 also be covered by the Blue Cut Fashions simulation? (Yes/NO) No, because a little bit of variety is nice, and the lead up into Blue Cut Fashions is great, there isn’t so much pressure then on us if we make a mistake.

Annie Tran

1. Describe 3 main aspects of the simulation you found to be the most useful

Clickable buttons

Able to ask questions over and over again

Able to view transcript

2. Describe 3 main aspects of the simulation that can be improved

Improve character voice

Graphics is only decent

3. If you were to use a similar simulation with a future course, list and describe 3 main features

you would like the application to have

Good quality graphics

‘View Transcript’ button

Similar clickable buttons like the one blue cut fashion has, e.g. Personal, sales, project,

stock, suppliers.

4. Should assignment 1 also be covered by the Blue Cut Fashions simulation? (Yes/NO)

No

Jessica McDonald

The 3 aspects of the simulation that were useful to me were; information was organised well in the

transcript and the online simulation which allowed me to find information easily that was needed.

Also having 3 interviews to look I found helpful as it allowed 3 different aspects of Blue Cut Fashions.

I would have liked to see the current structure presented in a visual form, this would help with the

understanding of the hierarchy of the organisation. More information on other aspects of Blue Cut

would have been good not just on suppliers, stock and sales; it would have helped with the Data

Blue Cut Fashions


flow diagrams. Also our group had to guess on some aspects that the new system should be like

more information of structure would have been good. These improvements would be good to see in

a similar simulation with a future course. I don’t think that the Blue Cut simulation should be used in

assignment as well, better to look at 2 organisations rather than one.

Lidia Martin

The main aspects of the simulation that were useful to me included: -The ability to click on each question in a section and get an appropriate response (As if you were the interviewer yourself) -The provided transcript copy as this eliminated time having to copy down each answer from the simulation -The three different company member’s opinions provided which allowed me to understand the company as a whole (some members went into more detail than others) Main aspects of the simulation to be improved include: -Distinct separation of the information about what are the current processes and the required future processes for Blue Cut Fashions. The two seemed to be intertwined in the interview responses and took some time to identify and confirm. -It was quite hard to listen to the simulation as the voices seemed quite ‘robotic’ and ‘crackly.’ Because of this, it was hard to interpret the genuine delivery of the information – (where they frustrated? sarcastic? Etc.) -Perhaps the elimination of information not specific to the assignment. E.g. Such as the personal questions, as the simulation is quite long and most people already assume this is put in to ‘trick/test’ people into looking for the specific correct information to use in the assignment. Main features I would like the application to have included: -Clearer speaking voices in the simulation that perhaps portray emotion in their responses -A visual picture/layout of the store (including the back room/front room), supplier interaction -Perhaps interviews with the suppliers to see their side of the story I do not think Assignment 1 should also be covering The Blue Cut Fashions Simulation as analysing two separate organizations gives us more experience with using what we have learnt.

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