The Challenge How do you keep your customers happy, and give them the modern conveniences of doing their business online? How do you proactively inform your customers of trend usage in their billing? How do you manage your customer’s service and work orders in a timely and efficient manner? Over the years, many utilities have been privatized while their business management processes and systems have not been automated to meet current customer expectations. Customers today expect on-line, real-time consumption data and corresponding costs, directly from integrated meter reading devices and feedback from solar energy systems. The Solution A System that is CUSTOMER FRIENDLY. Introducing BlueOceanUtility™: a state-of- the-art and fully-integrated business management system, based on SAP Business One® software, designed specifically to meet the needs of small and mid-sized companies just like yours. BlueOceanUtility software has been customized for the Utility industry through direct cooperation between Lewes Board of Public Works and Blue Ocean Systems, LLC. Further customizable to your specific business requirements. Improve your Utility’s efficiency, effectiveness and customer satisfaction. BlueOceanUtility™ RUN BETTER. BlueOceanUtility™ The Next Generation Software Built by Co-innovation with Private Utility Members 1. CUSTOMER FRIENDLY Web Portal In the modern world, you need to give your customers options to view their usage or make payments which-ever and where-ever they want. With our web portal, your customers can make billing payments via credit card, check or bank transfer – one time or as recurring payment. Billing with Meter Reader Interface Interfaced to Meter Reading Handhelds (i.e. Itron®), your billing information will be at your fingertips. Consuming units of energy, current rates, penalty charges, customer information and more are all input to generate accurate and timely billing. 7 KEY FEATURES THAT MATTER 1
Transcript
The Challenge
How do you keep your customers happy,
and give them the modern conveniences of
doing their business online?
How do you proactively inform your
customers of trend usage in their billing?
How do you manage your customer’s service
and work orders in a timely and efficient
manner?
Over the years, many utilities have been
privatized while their business management
processes and systems have not been automated
to meet current customer
expectations. Customers today expect on-line,
real-time consumption data and corresponding
costs, directly from integrated meter reading
devices and feedback from solar energy
systems.
The Solution
A System that is CUSTOMER FRIENDLY.
Introducing BlueOceanUtility™: a state-of-
the-art and fully-integrated business
management system, based on SAP Business
One® software, designed specifically to meet the
needs of small and mid-sized companies just like
yours. BlueOceanUtility software has been
customized for the Utility industry through direct
cooperation between Lewes Board of Public
Works and Blue Ocean Systems, LLC. Further
customizable to your specific business
requirements. Improve your Utility’s efficiency,
effectiveness and customer satisfaction.
BlueOceanUtility™
RUN BETTER. BlueOceanUtility™
The Next Generation Software Built by Co-innovation with Private Utility Members
1. CUSTOMER FRIENDLY
Web Portal
In the modern world, you need to give your
customers options to view their usage or make
payments which-ever and where-ever they want.
With our web portal, your customers can make
billing payments via credit card, check or bank
transfer – one time or as recurring payment.
Billing with Meter Reader
Interface
Interfaced to Meter Reading Handhelds (i.e.
Itron®), your billing information will be at your
fingertips. Consuming units of energy, current
rates, penalty charges, customer information and
more are all input to generate accurate and
timely billing.
7 KEY FEATURES THAT MATTER
1
.
Service and Work Order
Management
Besides adding new or updating existing services,
you can also perform service based actions such as
‘do service cut over’, billing details, and service
suspension/activation or off cycle billing.
You will be alerted when a service call is scheduled!
And then be informed about your call. You will know
all orders for the account, (both current and
historical), see all the costs involved, see the service
installation schedule and see the current status and
more!
CUSTOMER FRIENDLY
The Next Generation Software Built by Co-innovation with Private Utility Members
Mobile Enabled
Provides Business Information anytime
anywhere! Access your Utility Billing information
from any iPad or iPhone! Since BlueOceanUtility is
built on the SAP Business One platform, any mobile
option that exists for SAP Business One will also be
available for BlueOceanUtility. You can stay informed
about business, view reports, manage contacts, and
handle sales, service, and operational activities – all
on the go!
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
The Next Generation Software Built by Co-innovation with Private Utility Members
Your service technician will be able to view a
customer’s address even by knowing the
neighborhood! Then click and bring up the directions
via Google Maps - ultimately enabling the customer
to be serviced faster.
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
Your meter reading technician will be able to view a
customer’s address even by knowing the
neighborhood! Then click and bring up the directions
via Google Maps - ultimately enabling the customer
to be serviced faster.
Integrated with Google Maps
METER READING INTEGRATION
The Next Generation Software Built by Co-innovation with Private Utility Members
Customers get a tour of Lewes BPW site:
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
BlueOceanUtility solution enables you to simplify and
automate financials management. It provides a
comprehensive and integrated set of tools that allows
you to manage all the accounting and financial
processes in your company.
• Streamlined financial operations – Automate,
integrate, and manage all the financial processes in
your company with a single solution, eliminating
duplicate entries and errors
• Faster closing process – Close your books faster
with automated processes and ability to access
accurate and timely financial information
• Improved decision making – Get a unified financial
view of your business by integrating accounting data
with sales, purchasing, inventory, and operational
information.
FAST, EASY BILLING AND DIRECT INTEGRATION WITH FINANCIALS
The Next Generation Software Built by Co-innovation with Private Utility Members
Drilldown Reporting and
Analysis of Financial Data
The power of the GOLDEN ARROW
Whenever you see the golden error on any of the
screens within the Utility Solution, double click it and
drilldown to more detailed information. This has
been deemed invaluable by Darrin Gordon,
General Manager of Lewes Board of Public
Works.
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
corresponding journal entries in real time without
any additional manual entries or postings.
The system automatically calculates taxes, such as
sales tax, value-added tax, and withholding tax, for
each line item on each transaction, taking into
account country-specific allocation and reporting
requirements. It automates the computation and
reporting of tax processes, enabling you to fully
comply with legal requirements.
Controlling
The solution provides intuitive features and reports
that let you effectively manage cash flow and
profitability for your business. It helps you optimize
liquidity by accurately forecasting your cash flow and
cash requirements and by giving you the power to
efficiently handle payment terms, customer
reminders, and cash collections.
For example, you can set up workflow-based alerts
that notify you of any pending payments that may
affect the cash-flow conditions of your business. Use
aging reports to get an analysis of outstanding
receivables and liabilities for both your customers
and vendors, as well as how old the liability or
receivable is. In addition, you can track customers
who have not paid off their invoices, and you can
generate automatic reminder letters depending on
the extent of delay on the payment terms and the
amount due. Using cost accounting, you can track
departments or divisions separately to determine
how much spending is being generated for various
business purposes. The system allows you to manage
direct expenses and revenues as well as indirect
ones, such as administration, advertising, and
financing costs that are spread across multiple
business activities, by setting up distribution rules for
automatic allocation of revenues and expenses. You
GOVERNANCE AND FINANCIAL CONTROLS
The Next Generation Software Built by Co-innovation with Private Utility Members
can also create a detailed profit and loss statement
based on direct and indirect revenue and expenses as
defined in the allocation rules. You can choose
between annual and monthly display formats and
compare the results for multiple periods.
Banking and Reconciliation
Quickly process all reconciliations and all bank
statements and payments by various methods,
including checks, cash, credit cards, and bank
transfers.
Financial Reporting and
Analysis
The Utility solution provides a wide range of financial
reports, such as balance sheets, profit and loss
statements, profitability reports, multi-period
comparisons, sales and purchasing analysis, aging
reports, and budget reports. With interactive drill-
downs and “drag and relate” functionalities, you can
click through the relevant data and get answers you
need quickly.
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
master data, for example your customer, and relate
it to business process information, for example
service calls.
Flexible Analytics - Reporting
With embedded SAP Crystal Reports software, you
are provided with compelling real-time reporting with
instant access to real-time, business critical
information. The Dashboard Design will provide you
with powerful visualizations and built in analytics.
Converting raw business data into meaningful
information that can be acted upon remains an
ongoing challenge for most small businesses. Few
reporting tools have the functionality not only to
gather data from appropriate systems but also to
transform that data into a format that is useful for a
business user. As a result, businesses are often
compelled to cobble together reports from data that
has been imported in an ad hoc manner from
different applications. Additionally, since most small
businesses have very limited IT resources, they
constantly look for ways to make it easier for their
employees to create, manage, and distribute reports.
FAST, EASY DRILL DOWN REPORTING FOR ALL USERS; FLEXIBLE ANALYTICS
The Next Generation Software Built by Co-innovation with Private Utility Members
Give the right insights to the right decision makers at
the right time!
With complete integration with the Microsoft
Office products and a focus on data security, Crystal
Reports allows you to choose from a variety of report
formats and to control access to information
displayed.
Together, SAP Business One and Crystal Reports
provide comprehensive reporting functionality that
allows you to get crucial insights into all parts of your
business.
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
With the bank statement processing feature, you can
also readily process external bank statements to
generate incoming and outgoing payments and to
reconcile your balance sheet accounts.
The system enables you to match payments that are
not automatically reconciled, such as payments made
“on account,” to open items either automatically or
manually through its reconciliation engine. You can
filter this engine by general ledger account or by
business partner.
BANKING INTEGRATION
The Next Generation Software Built by Co-innovation with Private Utility Members
Integration
BlueOceanUtility provides the flexibility to integrate
any of your out-sourced banking services.
BlueOceanUtility™
Blue Ocean Systems | 3511 Silverside Road | Concord Plaza | Wilson Building, STE204B | Wilmington, DE 19810 www.blueoceasys.com | Twitter: @blueoceansystem | Facebook: Blue Ocean Systems North America | LinkedIn Group: Blue Ocean Systems North America
