BMC ServiceDesk on Force.com Wouldn’t it be great if your help desk was as easy to use as your favorite consumer Web site - without any capital investment, infrastructure requirement or software maintenance - and that it could be easily delivered through the Cloudvia Software-as-a-Service (SaaS)?

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Market Leaders » Industry –leading service

desk hosted by a proven name in SaaS

Industry- leading BMC provides out of the box best practices for help desk, self service, and inventory management processes

Salesforce.com’s Force.com platform is recognized as the most secure and reliable industry-leading SaaS platform

» Based upon thousands of organizations’ user experience

Key Benefits: » Quickly get started with

automated set up

» Personalize your portal to improve your productivity

» Deflect help desk call volume through self service

» Gain visibility into environment through Inventory Management

» Leverage self service to empower end users and improve customer satisfaction while reducing costs

Business Challenge IT support leaders require a help desk solution that puts them in control to improve customer satisfaction and availability while also reducing costs. However, managing support infrastructure requires an investment in systems, and more importantly, in hiring, training, and retaining administrators – taking away dollars that could be used elsewhere. As a result, you may be considering ways to offload the cost of management, administration, and maintenance of your help desk solutions to a SaaS provider.

The BMC and Salesforce.com Solution BMC Software and Salesforce.com have partnered to deliver BMC ServiceDesk on Force.com, a Cloud-based IT management solution built upon the Force.com platform. BMC ServiceDesk on Force.com provides out-of-the-box, ITIL-compatible incident management, self service, and inventory management processes — and the infrastructure to host them. This exciting offering:

» Streamlines setup through an automated process

» Enables your help desk to get users back to work quickly

» Lets you personalize your portal with your favorite tools you need to do your job

» Puts you in control of your inventory management

» Reduces training and accelerates productivity through simplified, best-practice user experience

» Keeps you current on the latest release and ensures worry free backup

BMC ServiceDesk on Force.com delivers cloud-enabled help desk, self service portal, and inventory management capabilities

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Personalize your portal with the data you need to do your job and make decisions

Key Service Features: » Easy to us help desk

» Industry best practice common data model

» No worry backup, maintenance and upgrades

» Subscription-based, “pay-as-you-go” pricing

» 99% reliability uptime

Accelerating Your Help Desk at Full Force BMC ServiceDesk on Force.com automates incident management processes, enabling help desks to respond quickly and efficiently to conditions that disrupt business services. The easy-to-use help desk speeds response time and improves productivity.

Through the unique integration of self service and inventory management capabilities, BMC ServiceDesk on Force.com can:

» Eliminate almost half of your most repetitive incidents by offering self-service options such as password resets and requests for access

» Minimize the number of incidents escalated to problems by providing a self-service knowledge base for users and help desk agents

» Reduce the cost of help desk calls from $40 to $1 by automating repetitive service requests and removing intensive labor-oriented service fulfillment processes

» Provide the services users want, when they want them, by removing latency, reducing

the risk of human error, and coordinating processes

The Simplicity of SaaS Implementing BMC ServiceDesk on Force.com can result in significant reductions in costs and quick implementation for those who want best in class service desk .

IT service management can be paid for as an operational rather than a capital expense, eliminating the need to keep expensive hardware on the balance sheet. With no software or hardware to install or manage, you don't have to wait weeks or months to get going. You're up and running—and seeing a positive impact on your business—in a fraction of the time.

For More Information For more on BMC ServiceDesk on Force.com, contact your sales representative at http://www.bmc.com/force.

BUSINESS RUNS ON I.T. I.T. RUNS ON BMC SOFTWARE. Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2009, BMC revenue was approximately $1.90 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © 2010 BMC Software, Inc. All rights reserved. Origin date: 04/10

SALESFORCE.COM Salesforce.com is the enterprise cloud computing company. Salesforce.com’s company portfolio of Salesforce CRM applications has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com platform helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com‘s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fast path to customer success with cloud computing. Visit www.salesforce.com for more information. .