Date post: | 09-Aug-2015 |
Category: |
Business |
Upload: | khaled-ahmed |
View: | 187 times |
Download: | 0 times |
2
Executive Dashboard
• New customers• Terminated customers• Net growth in
customers• Cumulative number of
customers
Company Growth
• Customer satisfaction• Employee satisfaction• Partner satisfaction
Stakeholder Management
•Time taken to process new customer application
•Time taken for top Commercial & Admin services
•Time taken for emergency maintenance requests
Transaction Efficiency
• Group / community dialogue measures
• 1 to 1 dialogue measures
Customer Intimacy
• Financial ratios• Financial efficiency
Indicators
Financial Ratios & Financial Efficiency
• Occupancy levels (facility leased vs vacant)
• Duration of vacant (lazy) facilities
Asset Efficiency