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BMGT326 Spring 2013Chapters 4, 10 & 11

60 Questions: 13 True/False, 37 Multiple Choice, and

10 Matching

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Exam Topics Chapter #4

Flowchart

Know the definition

Know the symbols

Match description ofdiagram with the diagram

Definition of exceptionroutine

Data Flow Diagrams

3 Types

Context

Physical DFD Logical DFD

Definition/description ofeach

Know the symbols used

Balance diagram Know definition

Identify if a diagram isbalanced or not

Top-down partitioning

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Exam Topics Chapter #10

Order entry / salesprocess

First 4 steps in order-to-

cash process Consists of:

Presales activities

Sales order processing

Picking and packing goods

Shipping

Know the following:

Customeracknowledgement

Picking ticket

Bill of lading

Packing slip

Review the Logical Level 0

DFD Be familiar with the

bubbles and the dataflows

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Exam Topics Chapter #10

Tickler file know the

definition

Trigger know the definition

Preformatted screens is

directed primarily at

ensuring input accuracy

Digital image processing

systems are capable of doing

what?

CRM systems

Bar code readers know the

definition

Valid shipping notice input is

support by what 2 things?

Customer order input

validity comes from what file

(i.e., data store)?

Most important asset to any

company is a happy

customer

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Exam Topics Chapter #11 B/AR/CR process

Completes the order-to-cash process

Consists of: Billing customers

Managing customeraccounts

Securing payment

Review Logical Level 0DFD Be familiar with the bubbles

and the data flows

Know the Treasurers goal

Triggers of the processes:

Billing shipping

notification

Cash receipts check andremittance advice

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Exam Topics Chapter #11 Lapping

Fraud by which fundsbeing paid by one

customer are stolen, andthe theft is covered up byapplying funds fromanother customer to thefirst customers account.

Rotation of duties andforced vacations helpprevent this type offraud.

Immediately endorseincoming checks:

to protect payments from

being fraudulentlymisappropriated, therebysecuring the cash asset

checks should berestrictively endorsed assoon as possiblefollowing their receipt inthe organization

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Exam Topics Chapter #11 Balance-forward

AR records show a customers

balance current, past-due, andcurrent account activity,including current charges,finance charges for past-duebalances, and payments.

Monthly statements displayprevious balance, payments,

and balance forward, to which isnew charges are added to getthe current balance due.

Unpaid current balances arerolled into the past-duebalances.

Open-item

Appropriate where invoices are

prepared and sent for each sale. In the AR master data, each

record consists of individualopen invoices, to whichpayments and adjustments areapplied.

Periodic statements list invoicesand payment details.

Monthly, or at specified times,customer accounts are aged andan aging schedule is printed.

Two types of accounts receivable systems

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Exam Topics Chapter #11

Pre-billing system

Invoice prepared uponacceptance of customer

order (after inventory

and credit checks).

Post-billing system

Invoices are preparedafter goods are shipped

and shipping notice

compared to sales order

notice.

Two types of billing systems

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Exam Topics Chapter #11 Definitions:

Lockbox

Float

Good funds

Electronic bill

presentment

ACH network

Independent billingauthorization ensures thatbills are for goods actuallyordered by the customer

Invoice

Business document,either paper orelectronic transmission,used to notify thecustomer of anobligation to pay theseller for merchandisewhich was ordered andshipped