Board of Supervisor Business Meeting · Local-fixed route service uses cutaway buses (15-20...

Date of Meeting: November 5, 2014

# I-2

BOARD OF SUPERVISORS BUSINESS MEETING INFORMATION ITEM

SUBJECT: Review of Public Comments Regarding the Changes to

Loudoun County Bus Service for the Silver Line Metrorail Service and the Operation of the Local Fixed Route and Para-transit Service

ELECTION DISTRICT: Countywide STAFF CONTACTS: Paul Mounier, Transportation and Capital Infrastructure Kathleen Leidich, Transportation and Capital Infrastructure

Joe Kroboth, Transportation and Capital Infrastructure PURPOSE: To present a summary of comments received regarding two major changes in bus service delivery in Loudoun County. The first set of comments are in response to adjustments to the bus service made in conjunction with Silver Line Metrorail Service to the Wiehle-Reston East Metro station on July 28, 2014 (Attachment 1). The second set of comments are in response to the start of a new service contract, which began on September 1, 2014, for fixed route and Para-transit service with MV Transportation. This service was previously provided by Virginia Regional Transit (VRT) (Attachment 7). BACKGROUND: Increasing population, residential and commercial development together with extension of the Metrorail system is fundamentally changing the character of the County. Loudoun County Transit (LCT), a service delivered from the Department of Transportation & Capital Infrastructure (DTCI), has made changes in its delivery of transit and commuter services to accommodate these increasing changes. To better understand the context of this item, a summary of the services provided may be helpful. There are three discrete bus services that Loudoun County provides:

• Commuter-coach or long-haul service; • Express Metrorail feeder service, and • Local-fixed route service with complimentary para-transit.

The commuter coach-service uses over-the-road coach buses (55 passengers) to provide service from Loudoun County to various destinations within Washington, DC. Commuter-coach service is the backbone of the current bus system and has the highest ridership and a very high farebox recovery by industry standards.

Item I-2, Review of Comments Based on Changes to Loudoun County Bus Service Board of Supervisor Business Meeting

November 5, 2014 Page 2

The express feeder service uses transit style buses (40 passengers) to provide direct connections from transit hubs (park and ride facilities) to the Metrorail stations. The Express feeder system provides service to Wiehle-Reston East, Spring Hill, Tysons Corner on Galleria Drive at Price Waterhouse Coopers, and West Falls Church Metro Stations. Following the opening of the Silver Line Phase I, the express feeder service has experienced an increase in demand and we anticipate it will continue to grow in demand until the Silver Line Phase II opens and beyond. DTCI has initiated the process to complete a comprehensive update of the Transit Development Plan. This planning effort includes a component to better estimate the service growth expected as metro-rail begins operation in Loudoun. Local-fixed route service uses cutaway buses (15-20 passengers), and is characterized by the frequent stops and connections to activity centers, though services do provide connections to the Metro stations in isolated locations. Complimentary Para-transit service uses the same equipment as the local-fixed route service and is federally mandated to allow residents with disabilities who cannot reasonably access the existing local-fixed route service. Major transit and commuter service delivery changes have been implemented since the beginning of the FY 2015. The commuter services were realigned to support the Silver Line Metrorail service at the Wiehle-Reston East Metro station. The changes primarily re-routed service from the West Falls Church Metro station to the Wiehle-Reston East Metro Station and service in Tysons was reduced. Local bus service routes were adjusted in accordance with the fixed route analysis that was endorsed by the Board on December 4, 2013 (8-0-1, Delgaudio absent). In regards to the para-transit service, consistent with direction given by the Board, Loudoun County Transit is strictly adhering to the federal para-transit rules, which stipulate the jurisdiction must provide para-transit service to all areas within a ¾ mile distance to the local-fixed route service. The previous provider extended this service to locations beyond the ¾ mile requirement. This change in policy, coupled with the elimination of routes with low ridership have resulted in the elimination of the demand responsive service in a large portion of the eastern (urban) part of the county. Commuter Coach and Express Services: The changes in commuter service focused on redirecting service that previously connected to the West Falls Church Metro Station to the Wiehle-Reston East Metro station. In addition, additional capacity was added when a new park and ride lot at Loudoun Station was opened to provide service to the Wiehle-Reston East Metro station (Attachment 1). In December of 2013, proposed Silver Line Bus schedules were posted to the website to solicit public comment; one hundred and ninety four (194) comments were received (Attachment 2). In early July the final public schedules were posed to the website and one hundred and eighty eight (188) additional comments were received through September 17, 2014 (Attachment 3). All comments received have been reviewed and summarized. Two pie charts are included to show the distribution of the comments. Duplicated comments are included in the charts. Single



comments are grouped in the “Other” category. (Attachment 4) The unfiltered comments can be found by following these links:

http://www.loudoun.gov/DocumentCenter/View/108807 http://www.loudoun.gov/DocumentCenter/View/108808

The three top or most prominent comments relating to the changes in the commuter service were: Add trips to Wiehle-Reston East Metro Station (95 comments or 51% of all comments); Continue/Restore or add service to West Falls Church Metro Station (19 comments or

10% of all comments); and Continue or add service to Tysons Corner Metro Station (13 comments or 7% of all

comments) Comments asking to “add trips to Wiehle-Reston East” (this includes peak trips, midday, evening and weekend) were the overwhelming majority of the comments received (95 comments or 51%). The comments indicate there is strong support countywide to expand service to the Wiehle-Reston East Metro Station. The other two prominent comments were “continue/restore or add service to West Falls Church Metro Station (19 comments or 10%)” and “continue or add service to Tysons” (13 comments or 7%) could be predicted by staff. Both the West Falls Church and Tysons services were reduced to accommodate new service to Wiehle-Reston East. Loss of service, anywhere in the system, tends to typically generate a high a number of comments. In the analysis of the comments, it was interesting to note that requests for additional service to the Wiehle-Reston East (a new service) were far higher than those citing the reduction. Clearly, this indicates a strong desire to connect at Wiehle-Reston East. The Potomac Falls riders were impacted the most from the change in service. Previously, they enjoyed express service to the West Falls Church Metro Station. The West Falls Church service was popular because riders had well established travel patterns over years of using the service and this change disrupted that pattern. The current service delivery plan (Attachment 5 and 6) offers a few trips to West Falls Church from Broad Run Farms, Cascades, and Our Lady of Hope. The majority of this service is provided by transit buses and now takes riders to Wiehle-Reston East. The impact to the riders include both increases in fare costs and travel time. Local-Fixed Route/Para-transit Service Effective on October 1, 2013, the Virginia Department of Rail and Public Transportation (DRPT) determined that Virginia Regional Transit (VRT) was no longer eligible for Federal Transit Administration 5311 funding for rural transportation. Once it was determined VRT was no longer eligible, Loudoun County assumed responsibility for the operation of the local-fixed route and complimentary para-transit services. VRT was granted an emergency contract to continue operation while a Request for Proposal (RFP) to provide the local-fixed route service was drafted and the procurement process was completed. Following the procurement process, the Board authorized the award of the contract to MV Transportation on June 18, 2014 (7-0-2;

http://www.loudoun.gov/DocumentCenter/View/108807




Supervisors Clarke and Delgaudio-Absent) to provide the local-fixed route transit service. In conjunction with the Loudoun County’s assumption of the operation local-fixed route service, route and policy changes were implemented. The route changes were implemented based on the “Loudoun County Transit Management Analysis Report”, a study completed in December 2013. Changes included the modification or elimination of unproductive routes, and the implementation of a new route (Attachment 7). A summary of the changes made are provided as Attachment 8. The unfiltered comments can be found by following this link:

http://www.loudoun.gov/DocumentCenter/View/108806 Loudoun County made the decision to implement a policy to strictly adhere to the federal mandate for para-transit services and eliminate the demand responsive service previously provided by VRT. With the new provider all users, including former customers of VRT, were required to apply for eligibility for the para-transit service in compliance with federal rules. Loudoun County exercises strict adherence to the guidelines for para-transit service as required by the Americans with Disabilities Act (ADA) and Federal Transit Administration (FTA). Since the start of service under the new contract, 28 comments have been received (Attachment 8). A pie chart is included in Attachment 4 to show the distribution of the comments. The three top or most prominent comments regarding the change in local-fixed route transit services were: Disappointment with the elimination of local-fixed route service (7 comments or 25% of

all comments); Disappointment with loss of demand responsive or para-transit services (6 comments or

21% of all comments); and Concern regarding various, operational issues (bus late, off route, etc.) (5 comments or

18% of all comments) The most prominent comments for changes to the local-fixed route service were predictable. Any loss of service typically generates the largest amount of comments, and likewise major changes in service delivery typically result in comments regarding operational issues until service is allowed to “settle-in”. This was a “start-up” operation with a new contractor providing service, which impacts service delivery due to the large amount of upfront work. Tasks include: acquiring rolling stock, hiring operators, training operators, establish facilities, developing policy, registering para-transit customers, complying with local regulation and other tasks associated with the establishment of a business. The demand responsive service provided by VRT was open to all passengers regardless of para-transit ADA certification per the VRT policy.




VRT Demand Response Policy Virginia Regional Transit provides demand response service throughout each of its regions. Demand response service provides travel assistance from a resident’s home to locations within our regions for medical appointments, shopping, and other basic needs destinations. Fares vary throughout the regions based on length of trip and users of this service are required to call 24-HOURS in advance to make reservations. Reservations are accepted from 8:00am to 2:00pm, Monday through Friday. Where VRT provides only Demand Response service it will be open to all passengers regardless if they have an ADA Certification or not. http://www.vatransit.org/demand-response-service In the rural environment, this service model works well; however, it is unsustainable in an urban or suburban environment due to heavy demand that would be generated by the increased population. Many of the comments received expressed disappointment in the change and loss of the demand responsive service. The individuals who submitted comments relied on the availability of this service and eliminating it induced a hardship on their lifestyle and livelihood. Loudoun County strictly complies with all regulations and guidelines for the provision of para-transit services. The Americans with Disabilities Act (ADA) guarantees people with disabilities the same access to public transportation as people without disabilities. All Loudoun County Transit buses are wheelchair accessible. Customers are required to register for the para-transit service and their disabilities are evaluated to verify they are unable to use the regular fixed route service. Many residents with disabilities can and do ride the local fixed-route service. A person with a disability that prevents them from accessing the public transit system is eligible to use the ADA para-transit services. The para-transit service is a curb-to-curb, shared ride service, which operates within 3/4 of a mile from the local-fixed bus service route. A customer who is eligible for use of the ADA service must schedule their rides 24-hours ahead of time. Passengers usually ride with others who are traveling in the same general direction, and drivers often stop to pick up or drop off other passengers on route. Para-transit eligibility is based on an individual’s functional ability to use the fixed route system; it is not based on a medical diagnosis or meeting the broader ADA definition of “disability”. Simply having a disability does not make you eligible for complementary para-transit under the ADA. The ADA para-transit service is for riders whose disabilities prevent them from using local-fixed route bus service. To be eligible, an individual must: Meet the disability guidelines of the Americans with Disabilities Act; Not be able to access the service’s local-fixed-route bus due to their disability; and

http://www.vatransit.org/demand-response-service



Be approved to use Metro Access or be approved by ADARide to use Loudoun County

para-transit services. Staff has identified 16 residents that have lost service due to elimination of the demand responsive service and are unable to secure a reasonable alternative. Staff is working to identify other solutions through grants, volunteers and other alternatives to provide transportation solutions for these residents. ISSUES: Metrorail service is anticipated to start in Loudoun County in 2018; and with the start of rail service in Loudoun County, it is anticipated service demand will shift or transition from the commuter-coach, long-haul service to express Metrorail connections and local-fixed routes. The County needs to make decisions soon regarding the bus service to be offered when the Silver Line Metrorail service begins to operate. Over half the existing commuter fleet will have reached the end of its useful life by 2018 and the will County need to make decisions regarding the composition of the fleet for 2018 and beyond. Therefore, the County will be updating the Transit Development Plan (TDP) starting in the fall of 2014. The TDP will provide a structured, financially constrained plan for the growth of transit service in Loudoun County for the next 6 years (FY 2017 – FY 2022), which will include service provided with the start of Silver Line Metrorail service to the County. In May of 2015, the TDP will be at a critical juncture where Board direction will be required for the formulation of the final plan. At that time, staff recommends holding a “Transit Summit” with the Board to provide a summary of the findings from the research portion of the TDP and present alternatives to receive feedback from the Board to formulate final recommendations. Identifying future funding for transit will become a critical issue. Current funding for transit service comes from the fares, state operating assistance and gasoline tax revenues. When the operation of the Silver Line begins in Loudoun County, the gasoline tax revenue will be diverted to pay WMATA’s operation and capital facility costs. Additionally, the market share of the commuter-coach service will decrease as demand for express and local service increase. Task 4 of the TDP will assess the available transit funding. The farebox recovery for commuter-coach service is far higher than the farebox recovery for other services. It is anticipated that operational costs will rise as funding sources decrease. Essentially, as the share of ridership on the high return rate commuter-coach system declines and the lower farebox recovery Silver Line express and local fixed route system ridership share increases, overall revenues for transit services may decline and will have to be supplemented from another funding source within the County’s budget. While the TDP will provide the plan for the future provision of transit service in Loudoun County, the plan will be based on the Board of Supervisors’ vision for the future of transit.



Commuter-Coach or Long-Haul Bus service: Currently, commuter-coach service is the backbone of transit service provided by Loudoun County. The commuter-coach is a “premium” service that provides a non-stop trip to Washington DC and other destinations in the urban core. The coaches are designed for inter-city travel and provide comfortable, reclining seats; individual seat lighting and an on-board bathroom. The commuter-coach service has a very high farebox recovery and only a moderate increase in fares would allow the system to operate at a revenue-cost neutral position. A downside to the commuter-coach service from an operational perspective is the ability to make only one trip to its destination during the peak period. This a growing concern is primarily due to the increasing travel time caused by congestion along the commuter-coach route. Once the Silver Line opens in Loudoun, commuter capacity can be greatly increased with an equivalent number of bus operating hours by providing connections directly to the Silver Line Stations via smaller transit connector buses. Currently a few early AM buses make a second trip, but this is becoming less feasible due to the increasing traffic congestion. It is even more difficult for PM buses to make second trips. While some PM buses are able to make a second trip, a second trip is essential when a bus makes a second trip in the AM. The AM and PM commuter capacity must be matched; otherwise commuters will be left behind in the District and the level of customer service and customer confidence will deteriorate. In the future, it may be reasonable to expect that no coach buses will make more than one trip in the peak periods. Park and Ride lots countywide are near capacity; and the vast majority of the service being provided from those lots is commuter-coach service. As we increase services to the express and local services, the market share of the commuter-coach will decline. While the market share will decrease, actually commuter-coach demand will not fall that significantly. Park and ride lots county-wide are at capacity, and commuter-coach service will need to be reduced, resources will need to be reallocated or additional park and ride spaces will need to be identified to provide capacity at park and ride lots for express services. This will likely generate a number of comments from commuter-coach customers disappointed with changes in service. Express feeder services: The Express feeder service typically has a lower fare and farebox return than the commuter-coach service. Therefore, the farebox recovery of the express services will be lower and require a higher subsidy to operate. As express service becomes a larger share of the service provided, cost of providing service will increase. Express service will use transit-style buses instead of the over-the-road coach buses. Currently, the county owned fleet has five (5) Gillig transit buses. The composition of the fleet will need to change to align with the type of service that will be provided in the future. Local Bus Service: The loss of the demand-responsive service previously offered by VRT has been difficult for a portion of previous users of the system. Demand-responsive service is unsustainable in a suburban or urban environment. The strict adherence to the federal Para-transit requirements, coupled with the lack of fixed route service in a large part of the county has left several people without transportation options. Over time, the fixed-route service is



anticipated to expand, which will expand the para-transit coverage area; some people that have lost options will again have access to services. Steps or Tasks Moving Forward:

1. The Board will need to make decisions on how the commuter coach service will be offered in the future. Currently, the commuter-coach fleet has 64 buses, 55 owned and 9 leased. There are 5 transit buses in the fleet – used for providing express feeder service. The new Transit Maintenance and Operations Facility (TMOF) is designed to accommodate 80 buses as it is currently configured. With the current fleet held constant, there is room for 16 transit buses in the fleet before the TMOF reaches capacity; however at that time the configuration of the lot and technology used to manage the lot could be used to accommodate more buses. Staff recommends that commuter-coach service is held constant with no additions in units until the start of Silver Line service in the County.

2. Requests for connections to the Silver Line were far higher than any other comment received. Staff recommends the acquisition of additional transit buses to provide the requested service. Acquiring transit buses now, will address the request for additional service and starts the change in the composition of the existing fleet as Silver Line Metrorail service begins. If the Board were to consider this recommendation, staff suggests that eight (8) buses be added to the existing fleet. Each bus represents a $500,000 initial capital investment, and an additional $180,000 per bus per year for operations. This would be in addition to the three (3) buses already programed in the CIP for FY2016. The buses would be used to provide service from park and ride lots that are being constructed currently: Stone Ridge, Leesburg East, and One Loudoun in addition to supplementing existing services from Leesburg, Loudoun Station, Dulles South and Potomac Falls. The current bus manufacturer has an eighteen (18) month lead time from order until the bus is complete and delivered. Buses ordered in FY 2016 would not be available for service until FY 2017. If buses are not ordered soon, then it is likely that they will not be available for service when Silver Line operations start in the County.

3. Staff recommends continued monitoring of the local-fixed route service to determine routes that are performing up to Loudoun County Transit performance standards and make recommendations for changes based on that performance.

4. Staff recommends that para-transit operation continues to strictly adhere to the federal guidelines as expansion of the scope of services would greatly expand the costs.

5. Staff suggests that discussions may be necessary during the development and adoption of the FY 2016 budget, should the Board be inclined to make adjustments or expand the commuter and transit service.

6. Staff recommends work sessions with the Board during the development of the comprehensive update to the Transit Development Plan, including public involvement.

7. Staff recommends the Board hold another transit summit, similar to that occurring in FY 2014, to have in-depth policy discussions on the service delivery options for commuter and transit services.



ATTACHMENTS: 1. Commuter Bus Silver Line Changes Description 2. Summary: Silver Line Comments December 2013 3. Summary: Silver Line Comments July 2014 – September 2014 4. Silver Line and Local Service Comments Charts 5. Potomac Falls Metro Connection Bus Service and Schedule 6. Silver Line Metro Connection Bus Service and Schedule 7. Local Service Change Description 8. Summary: Local Service Comments 9. Loudoun County Para-transit Providers Map

Commuter Bus Silver Line Changes Summary

July 28, 2014

Potomac Falls Service (Broad Run Farms, Cascades, and Lowes Island)

The Potomac Falls service will transition in part to the Wiehle‐Reston East Metro station, while retaining

four morning runs to the Orange Line at West Falls Church Metro. As part of this transition, three transit

buses have been purchased to be dedicated for service to the Silver Line. The new buses, along with the

quicker trip to Wiehle‐Reston East have created enough time for an additional run in the morning and

two additional runs in the evening, offering riders more options. The new buses devoted solely to

Potomac Falls Service will improve reliability and on time performance. To view the proposed schedules,

please click here.

Reverse Commute Service

Reverse Commute bus service will originate and terminate at either the Wiehle‐Reston East or the

Spring Hill Metro station. This service change allowed enough time to add an additional and often

requested afternoon run in the 5:00 PM time frame. To view the proposed schedules, please click here.

Loudoun Station Service

Loudoun Station is a brand new 300 space park & ride lot located at the intersection of Loudoun Station

and Gramercy Drives, on the site of the future Route 772 Metro station. Transit buses are dedicated to

this lot with eleven morning and twelve evening peak service runs to and from the Wiehle‐Reston East

Metro station. To view the proposed schedules, please click here.

Harmony, Leesburg, Goose Creek Village and Broadlands South Service

Service to and from Tysons Corner will include an inbound stop at the Spring Hill Metro station, with

continuing service to additional stops at employment centers in Tysons Corner. This offers an additional

option to access the Silver Line. To view the proposed schedules, please click here.

Dulles North Transit Center Service

Dulles North will now provide service to and from the Wiehle‐Reston East Metro station. To view the

proposed schedules, please click here.

Attachment 1 A-1

AshburnContinue/Add trips to Tysons 1

Expand span of service in Tysons 1

Use West*Park Transit center 1

Add trips to Wiehle-Reston East 1

Add local circulator servcie 1

Add trips to Washington DC 1

BrambletonAdd trips to Wiehle-Reston East 4


Broadlands Market Place/ Broadlands 772Add trips to Wiehle-Reston East 3

Add trips to Spring Hill 1

Add afternoon/Evening trips to Tysons 1

Add trips from West*Park 1

Add stop at Mclean Metro Station 2

Cacades Continue/Add trips to WFC 2


Continue early departure bus 1

Dulles NorthAdd afternoon/eveing trips 3

Add morning trips 4

Dulles SouthAdd trips to Wiehle-Reston East 11

Goose Creek VillageAdd trips to Washington DC 2

Don't go to Spring Hill/Tysons 1


Add stop at McLean Metro Station 1

Add afternoon/evening trips 1

Continue/Add trips to WFC 3

Harmony/Purcellville/St. Andrews Add trips to Crystal City 1


Add trips existing service 3

Continue/Add trips to Tysons 4

Add trips to Herndon-Monroe 1

Add trips to Dulles Airport 1

Silver Line Comments Summary 12.04.2013

Attachment 2 A-2

LeesburgDon't go to Spring Hill/Tysons 5


Continue/Add trips to Tysosns 3

Add afternoon/evening trips from Tysons 4

Add early trips to WFC 2

Continue trips to WFC 1

Add stops at Hamilton 1

Add McLean Station stop 1

Don't go to WFC 2

Add trips from Spring Hill 1

Loudoun StationAdd trips to Wiehle-Reston East 2

Add early trips to Wiehle-Reston East 3

Good service 1

Add options other than Wiehle-Reston East 1

Lowes IslandDon’t go to Spring Hill 1

Add park and ride spaces 1


Add afternoon/evening trips from WFC 4

Add early bus run Friday Afternoon 1

Trip cost increase 2

Align times with current schedules 1

Continue/Add trips to WFC 4

Time cost increases 2

Our Lady of HopeAdd afternoon/evening trips from WFC 1


Don't go to Spring Hill/Tysons 1

Add afternoon/evening trips from Wiehle-Reston East 1

Reverse CommuteAdd Ashbrook Commons 1

Continue trips from WFC 2

Miscellaneous Keep reverse commute from WFC 1


Add trip to Tysons 3

Continue Galleria stop 3

Add/continue trips to WFC 5

Expand service in Ashburn 1

Reduce fares for those with disablities/Seniors 2

Add evening trips to Wiehle-Reston East 3

Add trip to Wiehle-Reston East from East Gate 1

A-3

Add Weekend Service from Potomac Falls 1

Add McLean Station stop 7

Add trips to West*Park Transit center 3

Add afternoon/evening trips in Tysons 5

Add stop at Dulles Airport Terminal 1

Align times with old schedule travel patterns 1

Continue Early Departure buses 2

Add afternoon/evening trips to Wiehle-Reston East 3

A-4


A-5

Silver Line Comments Summary

Page 1

BrambletonAdd trips to Wiehle-Reston East 5

Add/Continue trips to Washingont DC 1

Broadlands Market Place/ Broadlands 772Add trips to Wiehle-Reston East 4

CascadesContinue/add service to WFC 4

Add trips to Wehle-Reston East 2

Dulles NorthAdd trips to Wiehle-Reston East 4

Add morning trips to Wiehle-Reston East 3

Add afternoon/evening trips to Wiehle-Reston East 3

Add trips from Washington DC 1

Dulles SouthAdd trips to Wiehle-Reston East 13

Add trips from East Gate to Wiehle-Reston East 1

Add service south of the Greenway 1

Goose CreekAdd trips to Wiehle-Reston East 6

Continue/add service to WFC 1

Harmony/Purcellville/St. AndrewsAdd trips to Wiehle-Reston East 12

Continue/add trips from Washington DC 4

Continue/add service to Tysons 4

Add afternoon/evening trips Wiehle-Reston East 1

Harmony lot is full 1


LeesburgAdd trips to Wiehle-Reston East 13

Continue/add servcie from WFC 2

Continue/add servcie to Tysons 3

Don't go to WFC 1

Don't go to Tysons 1

Don't continue Ashburn Shuttle 1

Loudoun StationAdd trips to Wehle-Reston East 8

Align trips with train 1

Lowes IslandAdd trips to Wehle-Reston East 8


Add trips on the Weekend to Wiehle-Reston East 1

Add trips to Wehle-Reston East 5


Don't go to WFC 1

Our Lady Of HopeAdd trips to Wehle-Reston East 2


MiscellaneousAdd trips to Wehle-Reston East 12

Reduce fares for those with disablities/Seniors 2

Add small buses and expand span of service 1

Continue/Add service to Washington DC 2

Continue/Add service to Rosslyn/Arlington 1


Attachment 3 A-6

Silver Line Comments Summary

Page 2

Add trips to Dulles Airport 2

Continue/Add service to Tysons 4

Align times with old schedule travel patterns 1

Continue/Add current services 1

Continue/Add service from WFC 5

Add weekend/off peak service to Wiehle-Reston East 2

Add afternoon/evening trips from Tysons 12

Continue Galleria stop 3

Add McLean Station Stop 10

Add service from Tysons Corner Station 5

Continue/Add trips to Tysons 2

Don't go to Broad Run 1

A-7

Add trips Wiehle‐Reston East39%

Continue/Add trips to WFC12%

ContinueAdd trips to Tysons10%

Other 8%

Add off Peak/Weekends to Wiehle‐Reston East

6%

Add McLean Station stop6%

Don't go to Spring Hill/Tysons4%

Add trips from West*Park3%

Add trips to Washington DC2%

Concerned about trip cost and time2%

Add trips existing service2%

Continue Galleria stop2%

Continue Early Departure buses2%

Add trips to Dulles Airport1% Don’t go to WFC

1%

Reduce fares for those with disablities/Seniors

1% Align schedules with old travel patterns

1%

12/2013 COMMUTER COMMENTS

Attachment 4 A-8

Add Trips To Wiehle Reston East51%

Continue/add service from WFC10%

Continue/add service to Tysons

7%

Other7%

Add afternoon/evening trips from Tysons

6%

Add McLean Station Stop5%

Add off Peak/weekends to Wiehle-Reston East

5%

Continue/Add trips to Washington DC

4%

Continue Galleria stop2%

Add trips to Dulles Airport1%

Don't go to WFC 1%

Reduce fares for those with disabilities/Seniors

1%

9/2014 COMMUTER COMMETS

A-9

Planning (Timing issues/connections)

11%

Loss of fixed route service25%

Loss of paratransit service21%

Operational issues (Late, wrong route)18%

Lost and Found3%

Loss of weekend service4%

Service request4%

Request for clarification or outreach14%

LOCAL SERIVCE COMMENTS

A-10

877-GO-LCBUSwww.loudoun.gov/bus

September 2, 2014

Welcome Aboard LC Transit Commuter Bus, a service of Loudoun County, Virginia, operates Mondays through Fridays. Schedules may vary by 5 to 10 minutes due to traffic conditions. Alternate schedules may be used for certain holidays and inclement weather. It is recommended that passengers arrive at their departing stops 5 minutes early. Once the door closes and the bus begins to depart from a stop, the driver will not re-open the door.

Customer Service and Lost & Found 8:30 a.m. – 5:00 p.m.

703-771-5665 • 877-GO-LCBUS

Loudoun County DepartmentTransportation & Capital Infrastructure

1 Harrison St., SE, MSC 69; 4th FloorLeesburg, VA 20175

Local: 703-771-5665 • Toll Free: 877-GO-LCBUSWeb: www.loudoun.gov/bus

Email: [email protected] Hours Emergencies: 443-506-9499

POTOMAC FALLS METRO CONNECTION FARESElectronic fareboxes accept SmarTrip® cards and

exact cash only. All fares are one-way.

Potomac Falls to West Falls ChurchSmarTrip® - $3.50Cash - $4.00

Potomac Falls to/from Wiehle-Reston EastSmarTrip® - $1.00Cash - $1.50

Intra-County $1.00 cash only

SmarTrip® A SmarTrip® card is a plastic, rechargeable farecard capable of holding up to $300 in value. SmarTrip® cards may be purchased at several locations including www.wmata.com, all Metrorail stations and the Loudoun County Department of Transportation and Capital Infrastructure. Value can be added at machines located in every Metrorail station using various payment methods or online at www.wmata.com.

To add value aboard LC Transit, use cash only and carefully follow the instructions posted on the farebox. Avoid placing SmarTrip® cards near the target until instructed to do so. LC Transit fareboxes do not accept pennies, $50 or $100 bills. For SmarTrip® card matters, call 888-762-7874.

Service Alert SystemsLoudoun County Alert Systems communicate service changes or disruptions to passengers. LC Transit riders should subscribe to:

SV Alert—real-time information on buses and schedule adjustments due to traffic conditions or inclement weather via text messaging and/or e-mail. To subscribe, visit www.loudoun.gov/bus and select the link for SV Alert.

Bus Biz—e-mail messages regarding upcoming service, including future schedule changes and park-and-ride lot matters. To subscribe, contact [email protected].

Guaranteed Ride Home Commuter Connections provides regular transit passengers an emergency ride home in the event of illness, personal emergency or unscheduled overtime. To register, call 800-745-RIDE or visit www.commuterconnections.org.

Weekday Metro Connection Bus Service BetweenBroad Run Farms, Cascades, Our Lady of Hope (OLOH),

and Lowes Island to West Falls Church andWiehle-Reston East Metrorail Stations


Attachment 5 A-11

POTOMAC FALLS/METRO CONNECTIONMONDAY TO FRIDAY COMMUTER BUS SERVICE

Low

es Is

land

Blv

d

Palisade Pkwy

Winding Rd

Whi

tfiel

d Pl

ace

Hardwood Forest Dr

1

2

Afternoon departures fromWiehle-Reston East Metro Station

to Potomac Falls

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931932933934935936937938939

931932933934935936937938939

3:45 4:07 4:12 4:17 4:264:10 4:32 4:37 4:42 4:514:45 5:09 5:14 5:19 5:285:10 5:34 5:39 5:44 5:535:30 5:54 5:59 6:04 6:135:47 6:11 6:16 6:21 6:306:12 6:34 6:39 6:44 6:536:49 7:11 7:16 7:21 7:307:12 7:34 7:39 7:44 7:53

Wie

hle-

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ton

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atio

n –

Sout

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us B

ay P

Low

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– B

oth

Lots

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Bro

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123456

Morning departures from Potomac Falls to WestFalls Church Metro Station & Wiehle-Reston East

Metro Station

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901902903904905906907908909

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Low

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)

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Stat

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5:05 5:14 5:18 -- -- 5:38 -- 5:41 5:50 -- 5:57 -- 6:17 -- 6:06 6:15 6:19 -- -- -- 6:55 -- 6:30 6:34 -- -- 6:57 -- 6:36 6:45 -- 6:52 -- 7:12 -- 7:01 7:10 7:14 -- -- -- 7:50 -- 7:30 7:34 -- -- 7:54 -- -- 7:45 7:49 -- 7:53 -- 8:24 8:03 8:12 8:16 -- -- -- 8:52

1 2 3 4 5 6 7

3

5 4

7

6

MAP FOR WIEHLE-RESTONEAST METRO STATION

Park-and-Ride LocationsLC Transit serves free commuter parking locations in Loudoun County. Please park only in the areas designated for commuters. No overnight parking is allowed. A complete listing of park-and-ride locations is available at www.loudoun.gov/bus.

Broad Run Farms Located near the intersection of Routes 7 and 28.Galilee United Methodist Church45425 Winding Road • Sterling, VA 20165

Cascades Buses depart from Palisade Parkway shelter, adjacent to the lot. Community Lutheran Church21014 Whitfield Place • Sterling, VA 20165

Our Lady of Hope (OLOH) Parking is in the lower lot facing Cascades Parkway.Our Lady of Hope Catholic Church46633 Algonkian Parkway • Sterling, VA 20165

Lowes Island Front & Back LotFront spaces are near the intersection of Lowes Island Blvd and Algonkian Parkway.

Back spaces are easily accessed from Hardwood Forest Drive. Back lot passengers board buses at NW corner of Hardwood Forest Drive and Butterwood Falls Terrace. 20789 Algonkian ParkwayGreat Falls Plaza, Sterling, VA 20165

Wiehle-Reston East Metro StationSouth Bus Bays N,P

West Falls Church Metro StationNorth Bus Bay A

EXPRESS SERVICE BETWEEN PARK & RIDE LOTS TO/FROM WEST FALLS CHURCH& WIEHLE-RESTON EAST METRO STATIONS


1

2

3

4

5

6

7

A-12

July 28, 2014

SILVER LINEMETRO

CONNECTIONBus Service from Harmony/Hamilton, Leesburg,

Goose Creek Village, Loudoun Station & Broadlands Southto Wiehle-Reston East Metro Station & Spring Hill Metro Station

with continuing service to Tysons Corner employment sites

BUS SERVICE AND SCHEDULE

Guaranteed Ride HomeCommuter Connections provides regular transit passengers an emergency ride home in the event of illness, personal emergency, or unscheduled overtime. To register, call 800-745-RIDE or visit www.commuterconnections.org.

SmarTrip®

A SmarTrip card is a plastic, rechargeable farecard capable of holding up to $300 in value. SmarTrip cards may be purchased at several locations including www.wmata.com, all Metrorail stations and the Loudoun County Department of Transportation and Capital Infrastructure. Value can be added at machines located in every Metrorail station using various payment methods or online at www.wmata.com.

To add value aboard the buses, use cash only and follow the instructions posted on the farebox. Avoid placing SmarTrip cards near the target until instructed to do so. Fareboxes do not accept pennies, $50 or $100 bills. For SmarTrip matters, call 888-762-7874.

Service Alert SystemsIf you use the Silver Line Metro Connection Bus Service you need to sign up for both of the following:

To sign up to receive email messages, called SV Biz, from the County regarding future service disruptions, send us an email at [email protected].

To sign up to receive text messages regarding immediate service disruptions, go to the website www.loudoun.gov/bus and look for SV Alert.

Welcome AboardThe Silver Line Metro Connection Bus Service operates Monday through Friday. Schedules may vary by 5 to 10 minutes due to traffic conditions. Alternate schedules may be used for certain holidays and inclement weather. It is recommended that passengers arrive at their departing stops 5 minutes early. Once the door closes and the bus begins to depart from a stop, the driver will not re-open the door. For safety reasons drivers are not permitted to pick up or drop off passengers other than at designated stops. Overnight parking is not permitted at any park & ride lot.

Loudoun County Department of Transportation and Capital Infrastructure1 Harrison St., SE, MSC 69; 4th Floor, Leesburg, VA 20175Local: 703-771-5665 • Toll Free: 877-GO-LCBUSWeb: www.loudoun.gov/bus Email: [email protected] Hours Emergencies: 443-506-9499

Silver Line Schedule FaresElectronic fareboxes accept SmarTrip® cards and exact cash only. All fares are one-way.

Wiehle-Reston East Metro Station to/from LoudounSmarTrip® Card - $1.00 Exact Cash - $1.50

Spring Hill Metro Station to Loudoun SmarTrip® - $1.50 Exact Cash - $2.00

Loudoun to Spring Hill Metro StationSmarTrip® - $3.00 Exact Cash - $3.50

Tysons Corner to/from LoudounSmarTrip® - $3.00 Exact Cash - $3.50

Wiehle-Reston East

Spring Hill & Tysons CornerAttachment 6

A-13

Mor

ning

Ser

vice

– D

epar

ture

s fr

om L

oudo

un C

ount

y to

Silv

er L

ine

Met

ro S

tati

ons

wit

h Ty

sons

Cor

ner

Stop

s RUN NUMBER

RUN NUMBER

Harmony –39464 E Colonial Hwy, Hamilton

Leesburg – 19730 Sycolin Rd

Goose Creek Village– 20785 Century Corner Dr, Ashburn

Loudoun Station – 43805 Central Station Dr, Ashburn

Dulles North Transit Center – Moran Rd & Lockridge Rd

Broadlands Market Place

Broadlands 772 Lot

Wiehle-Reston East Metro Station – South Bus Bays

Spring Hill Metro Connection (Tyco Rd & Route 7)

Tyco Rd & Spring Hill Rd

West Park Transit Center @ Jones Branch Dr

Jones Branch Dr & Park Run Dr @ Freddie Mac

8100 Jones Branch Dr

7927 Jones Branch Dr@ USA Today/GANNETT



7915 Jones Branch Dr@ The Hilton

Tysons Corner Metro Station (On Galleria Dr at Price Waterhouse Coopers)

8200 Greensboro Dr

Greensboro Dr @ Booz Allen Hamilton

Greensboro Dr @ SAIC

Greensboro Dr @ NADA

Greensboro Dr & Springhill Rd

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-- 7:

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8:

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8:25

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-- 8:

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8:26

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-- 8:

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-- 9:

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8:55

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951

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Aft

erno

on/E

veni

ng S

ervi

ce –

Dep

artu

res

from

Silv

er L

ine

Met

ro S

tatio

ns a

nd T

yson

s Co

rner

to L

oudo

un C

ount

y

RUN NUMBER

RUN NUMBER

Tyco Rd & Route 7

Tyco Rd & Spring Hill Rd

Jones Branch Dr & Park Run Dr @ Freddie Mac


7927 Jones Branch Dr @ USA Today/GANNETT



7915 Jones Branch Dr @ The Hilton

Tysons Corner Metro Station (On Galleria Dr at Price Waterhouse Coopers)

8200 Greensboro Dr

Greensboro Dr @ Booz Allen Hamilton

Greensboro Dr @ SAIC

Greensboro Dr @ NADA

Greensboro Dr & Springhill Rd

West Park Transit Center in terminal

Spring Hill Metro StationEast Bus Bay A

Wiehle-Reston East Metro Station – South Bus Bays Q,R,S

Dulles North Transit Center – Moran Rd & Lockridge Rd

Loudoun Station – 43805 Central Station Dr, Ashburn

Broadlands Market Place

Broadlands 772 Lot

Goose Creek Village - 20785 Century Corner Dr, Ashburn

Leesburg - 19730 Sycolin Rd

Harmony -39464 E Colonial Hwy, Hamilton

St. Andrew Presbyterian Church – 711 W Main St, Purcellville

--

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2:55

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3:20

3:2

2 3:

29 3

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3:56

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-- 3:

48

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3:3

1 3:

35 3

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3:37

3:3

7 3:

38 3

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3:43

3:4

8 3:

49

3:50

3:5

1 3:

51 3

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4:01

--

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4:26

4:2

8 4:

35 4

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38

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45

-- 5:

03

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4:0

1 4:

05 4

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4:07

4:0

7 4:

08 4

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4:13

4:1

8 4:

19

4:20

4:2

1 4:

21 4

:26

4:31

--

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4:56

4:5

8 5:

05 5

:12

5:24

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10

-- 5:

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4:3

1 4:

35 4

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4:37

4:3

7 4:

38 4

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4:43

4:4

8 4:

49

4:50

4:5

1 4:

51 4

:56

5:01

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5:26

5:2

8 5:

35 5

:42

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-- 5:

53

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-- 6:

00

-- 6:

18

-- --

-- --

-- --

5:00

5:0

1 5:

05 5

:06

5:07

5:0

7 5:

08 5

:09

5:13

5:1

8 5:

19

5:20

5:2

1 5:

21 5

:26

5:31

--

-- --

5:56

5:5

8 6:

05 6

:12

6:32

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--

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-- --

-- --

-- 6:

25

-- 6:

43

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-- --

-- --

5:30

5:3

1 5:

35 5

:36

5:37

5:3

7 5:

38 5

:39

5:43

5:4

8 5:

49

5:50

5:5

1 5:

51 5

:56

6:01

--

-- --

6:26

6:2

8 6:

35 6

:42

-- --

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-- 6:

50

-- 7:

08

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-- 7:

15 7

:27

7:34

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7:40

7:5

2 7:

59

8:02

8:0

4 8:

11 8

:18

8:33

8:

43

-- --

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-- --

8:05

8:1

7 8:

24

8:27

8:2

9 8:

36 8

:43

8:58

9:

08 6:

00 6

:01

6:05

6:0

6 6:

07 6

:07

6:08

6:0

9 6:

13 6

:18

6:19

6:

20 6

:21

6:21

6:2

6 6:

31

-- --

-- 6:

56 6

:58

7:05

7:1

2 7:

32

--

751

971

972

752

973

974

753

975

754

976

977

755

978

756

979

980

981

982

757

751

971

972

752

973

974

753

975

754

976

977

755

978

756

979

980

981

982

757

A-14

Local Service Changes Summary September 9, 2014

Town of Leesburg Modifications: The Town of Leesburg modified all four of its existing routes based off

the analysis. The Government Center remained the major hub of the Leesburg system. The Safe‐T‐Ride

was modified to make quicker trips in a smaller loop back and forth over the Leesburg Bypass. The Town

modified the existing Trolley route to operate between downtown Leesburg and the Village of Leesburg

and the Trolley was replaced with a bus. The other two Leesburg routes were modified to eliminate

unproductive streets.

Loudoun County Local Fixed Routes: Many of the current cost effective routes with high ridership were

unchanged. These routes included the 7 to 7 on 7, Sterling Connector, and the Countryside Connector.

The two routes with the lowest ridership, the Ashburn Village and Ashburn Farm services were

combined. The Sugarland Run Connector was modified to eliminate a large one‐direction loop and areas

of poor passenger access. The Falls Church Express was revised to serve the new Wiehle Metro Station

while still partnering with the GWU and HHMI campuses.

The new Atlantic Pacific Connector began service between Dulles Town Center and the Wiehle Metro

Station to enhance connectivity between the Route 28 corridor employment centers and the Silver Line.

The Dulles to Dulles Connector and Herndon‐Monroe Connector were replaced by the new route.

Attachment 7 A-15

Planning (Timing issues/connections) 3

Loss of fixed route service 7

Loss of paratransit service 6

Operational issues (Late, wrong route) 5

Lost and Found 1

Loss of weekend service 1

Service request 1

Request for clarification or outreach 4

Local Service Comments 09.17.2014

Attachment 8 A-16

Local Service Comments 09.17.2014

A-17

DULLES

LEESBURG

PURCELLVILLE

MIDDLEBURG

LOVETTSVILLE

ROUND HILLHAMILTON

HILLSBORO

540-338-1610

571-258-3464

Loudoun County Local Bus Service Paratransit Providers

What is Paratransit:The Americans with Disabilities Act (ADA) guarantees people with disabilities the same access to public transportation as people without disabilities. Many residents with disabilities can ride the local fixed route buses.People with disabilities who cannot use public transit because of their disability can use the ADA Paratransit Service. The ADA Paratransit Service is a curb-to-curb, shared ride service, which operates within ¾ of a mile from fixed route bus service stops. All rides must be scheduled ahead of time. Passengers usually ride with others who are traveling in the same general direction, and drivers may often stop to pick up or drop off other passengers on route.Am I eligible?Paratransit eligibility is based on an individual’s functional ability to use the fixed route system; it is not based on a medical diagnosis or meeting the broader ADA definition of “disability.” Simply having a disability does not make you eligible for complementary paratransit under the ADA. The ADA Paratransit Service is for residents riders whose disabilities prevent them from using fixed route bus service. To be eligible, you must:• meet the disability guidelines of the Americans with Disabilities Act• cannot access the service’s fixed route bus due to your disability

Purcellville Connector Served by VRT

Bus Routes All Served by Loudoun County Transit

Loudoun County Paratransit

VRT Paratransit

540-338-1610

Eastern/Urban Loudoun County: Loudoun County Transit will provide complimentary paratransit. You must be a certified Metro Access rider or certified by ADAride to use Loudoun County Transit ADA Paratransit Service.To register for ADA:https://www.adaride.com or call 877-ADARIDE (877-232-7433)To Reserve Your Ride with Loudoun Transit call: 571-258-3464Western/Rural Loudoun County: Virginia Regional Transit will provide ADA compliant paratransit in the western part of the county, as well as a demand/response rural service. Contact VRT for information: ADA Registration in the west and reserve a ride.http://www.vatransit.org/demand-response-service Toll Free 1-877-777-2708

If you have a short-term disability that prevents you from accessing local buses, you can get temporary approval for paratransit services.

VRT will handle any trip that originates or has a final destination in rural Loudoun. (designated pink zone)

Attachment 9A-18

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