Board of Trustees - Akron METRO Bus, METRO RTA, Akron ...€¦ · 80 90 100. June 2018 Update 8 -...

Board of Trustees June 26, 2018

Committee Meetings &

Board Packet 1

Table of Contents For Board Packet с-2с-18

Letter from the Executive Director .................................... 3

Meeting Agenda ................................................................ 6

Previous Board Meeting Minutes ...................................... 8

Finance Committee Report .............................................. 1м

Marketing & Service Planning Committee Report ........... 1с

Rail Committee Report .................................................... 2ф

Safety Committee Report ................................................ ол

Human Resources Committee Report ............................. оо

Other Items ...................................................................... 3с

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TO: Robert E. DeJournett, President, and all other Board Members

FROM: Angela M. Neeley, Interim Executive Director/Assistant Secretary-Treasurer

DATE: June 19, 2018

RE: Monthly Update Sales tax was down this month. Primarily due to the fact that Direct pay for the month was down by about $270,000.

The following Resolution will be presented at the upcoming Board Meeting: Committee Resolution No. Authorizing Finance 2018-22 Contract for purchase of paratransit vehicles

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MAY 2018 OPERATIONS REPORT

The training hours for the month of May totaled 286. The training consisted of New Hire Training, Refresher Training, Line Service training, Specialty Training, and mandatory training per the Preventable Accident Policy.

On May 10th the Director of Operations, Chief Dispatcher and the Training Staff participated in the Meet & Greet for potential Bus Operator Candidates along with members of the Human Resources Department.

Interviews for the Bus Operator position were conducted on May 16th & 17th. Eleven Candidates were selected to be in the new class of Operators.

On May 24th, Supervisory Staff from Laketran visited METRO RTA. The purpose of the visit was for “Ghost Riders”, often referred to as “checkers”, to ride various line service routes and SCAT to observe our operators. OTRP (Ohio Transit Risk Pool) participants observe other members’ Operators to ensure that they are adhering to the Company’s policies and safety procedures. After careful review of the Ghost Rider Reports, Operators receive coaching regarding habits that require improvement.

On May 29th, 30th, and 31st the Summer Sign Up was conducted for the Operators’ summer schedules.

MAY 2018 CUSTOMER SERVICE AND PARATRANSIT REPORT

PARATRANSIT PASSENGERS:

May 2018 yielded 30 travel days for ADA passengers. A total of 1,779 passengers were transported under the ADA complementary paratransit program. Additionally, we transported 5,081 passengers under the Department of Job and Family Services NET program. Some of these clients have medical transportation services under other METRO sponsored paratransit programs, as well. In total we transported 24,542 passengers in May.

TRAINING:

As we continue to further develop our in-house training plan, we shared a YouTube video on empathy, using struggles in daily life situations to explain the unknown needs of others. The free video was watched by all customer service staff as a learning tool. We also sent two members to APTA Bus & Paratransit Conference where they had quite a variety of training relevant to their specific job and our department. We also attended the 1st annual Senior Summit sponsored by Judge Stormer’s Summit County Probate Court; the training symposium on Friday, as well as the senior and community day on Saturday. Combined as a department we dedicated 58 ½ hours to continual training.

ELIGIBILTY, MOBILITY & SERVICE DESK REPORTS:

Mobility performed 29 wheelchair weight and inspections and advocacy sessions with new clients. Collectively, they placed 12 courtesy calls to new paratransit clients. Ninety-two (92) service desk reports were entered by various Customer Service staff. A total of 137 applications were processed in the month, including 15 new Reduced Fare applicants and 7 renewals for existing customers. Additionally, twelve (12) new ADA applications were approved and services put in place for applicants during the month of May. We attended 16 different events, in which we shared information on METRO services.

AGENCY COLLABORATION:

Members of the Customer Service team were at the following entities either to meet with staff, out reach for clients, to work internal events or attend community committee meetings: Fowler I, Fowler II, AxessPointe, Akron Urban League, Lawrence Saltis Plaza Apartments, Stand Down for Homeless Veterans, CSS Homeless Outreach, Children’s Hospital LEP, Stow Kent Gardens, University of Akron new student orientation, Mayor’s Senior Commission, TL Worldwide, Williams Towers, Ontario Apartments, Probate Court’s Senior Summit, Twinsburg Senior Apartments, AMHA, Vantage Aging’s SOAR Awards (METRO was nominated for the Age Friendly Award), METRO Apprentice Graduation, and SHIFT Akron sponsored by Leadership Akron.

BAM

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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 28 27 37 33 27 40 29 17 16 23 28 18

2016 22 19 89 15 19 19 27 24 18 39 8 20

2017 30 30 26 33 27 17 21 18 12 20 14 17

2018 15 17 15 13 25

0102030405060708090

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June 2018 Update

8 - 40ft Gillig Transit Buses have been delivered and are being prepped for service

ROAD CALLS BY FLEET TYPE

REPEAT ROAD CALLS

Column1

Average Monthly Repeats (YTD-MAY)

2015 30.4

2016 32.8

2017 29.2

2018 17.0

-0.4

Column1

Average Monthly Road Calls (YTD-

MAY)

2015 93.6

2016 91.8

2017 92.8

2018 71.8

-0.2

MAY-17

JUN-17 JUL-17AUG-

17SEP-17 OCT-17

NOV-17

DEC-17 JAN-18 FEB-18MAR-

18APR-18

MAY-18

35'Gillig Diesel 7 4 4 6 7 1 6 11 3 5 7 6 12

40' Gillig CNG 42 39 34 47 28 47 29 24 29 33 41 28 39

40' Gillig Diesel 16 20 18 17 17 13 11 17 15 15 16 10 19

40' Gillig Hybrid Diesel 1 4 2 1 0 1 0 1 0 0 0 0 0

45' Motorcoach Industries 2 4 5 1 2 4 1 3 3 2 1 4 5

60' New Flyer CNG 11 6 3 2 3 4 10 6 8 6 8 3 4

35' Gillig CNG DASH 6 0 2 2 1 1 3 0 3 4 0 2 2

0

5

10

15

20

25

30

35

40

45

50

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MONTHLY BOARD MEETING AGENDA VERNON LANE ODOM BOARD ROOM

TUESDAY, JUNE 26, 2018 9:00 A.M.

ITEM 1: CALL TO ORDER: ITEM 2: AUDIENCE PARTICIPATION:

Any individual or representative of a group may take two (2) minutes to address the Board on any topic on the agenda. Anyone desiring more time than provided herein, shall notify the Secretary-Treasurer by the Tuesday preceding the Board meeting so that he/she may be placed on the Agenda for a maximum of five (5) minutes. METRO’s Board Meetings are held the last Tuesday of the month as stated within Resolution 2016-28, unless otherwise noted.

ITEM 3: RECOGNITION Operator Bill Spitzer recognized for 40 years of service. ITEM 4: BOARD MINUTES:

*Approval of Board Meeting Minutes for May 29, 2018. ITEM 5: COMMITTEE REPORTS & RESOLUTIONS:

Finance Committee

Chair Report *Resolution 2018-22 authorizing contract for purchase of paratransit vehicles.

Marketing & Service Planning Committee

Chair Report

Rail Operations Committee

Chair Report

Safety Committee

Chair Report

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Human Resources Committee Chair Report ITEM 6: EXECUTIVE SESSION ITEM 7: OTHER BUSINESS: ITEM 8: OFFICERS’ REPORT:

- President - Executive Director

ITEM 9: CALL FOR ADJOURNMENT: *Denotes items that need approval of the Board Next Scheduled Meeting – July 31, 2018

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METRO RTA BOARD MINUTES

TUESDAY, MAY 29, 2018

Trustees Present: Heather Heslop Licata, David Prentice, Gary Spring, Nicholas Fernandez, Chuck Rector, Robert DeJournett, Mark Derrig, Louise Gissendaner, Stephan Kremer, Jack Hefner, Donald Christian, Renee Greene

Trustees Absent: Staff Present: Angela Neeley, Antoine Buie, Bambi Miller, Chris Hoffer,

Claire Merrick, Dana Gibitz, DeHavilland McCall, Halee Heironimus, Jamie Saylor, Jason Popik, John Sutherland, Matthew Mullen, Phil Richardson, Quentin Wyatt, Rick Cipro, Rick Speelman, Robin Bobkoskie, Shawn Ervin, Sue Ketelsen, Tim Smith, Tony Barbitta, Valerie Shea

Guests Present: Dr. Daniel Van Epps CALL TO ORDER Ms. Licata called the meeting to order at 9:00 a.m. AUDIENCE PARTICIPATION None RECOGNITION Operator Philip Richardson was recognized for Twenty Years of safe driving. He was presented with a plaque and had his picture taken by Communications Specialist Halee Heironimus with Ms. DeHavilland McCall, Director of Operations, and Mr. Jamie Saylor, Chief Dispatcher. Ms. McCall thanked him for his dedicated service to METRO. APPROVAL OF MINUTES Ms. Licata asked for a motion to approve the Minutes of the April 24, 2018 meeting. Mr. Kremer made a motion for approval, seconded by Mr. Prentice. It was brought to the Board’s attention that Ms. Gissendaner had only recently been appointed and had not been invited to the April meeting, and should not be listed as Absent. The corrected minutes were unanimously approved by the Board. FINANCE COMMITTEE The Finance Committee met and had two resolutions to present.

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Resolution 2018-19 authorizing an amendment to METRO’s purchasing contract with Gillig was presented for approval. Mr. Hefner made a motion for approval, seconded by Mr. Kremer. Resolution 2018-19 was unanimously approved by the Board. Resolution 2018-20 authorizing application to the USDOT for a Low-No Grant was presented for approval. Mr. Hefner made a motion for approval, seconded by Mr. Fernandez. Resolution 2018-20 was unanimously approved by the Board. MARKETING AND SERVICE PLANNING COMMITTEE The Marketing and Service Planning Committee met and updates were presented by Mr. Christian. The promotion of the CNG Station, Free Fare Fridays, and other Marketing strategies were mentioned. There were no action items from either committee. RAIL OPERATIONS COMMITTEE The Rail Operations Committee did not meet. SAFETY COMMITTEE The Safety Committee met and reported that there were nine (9) accidents in the month of April. No items needed action. HUMAN RESOURCES Mr. DeJournett reported that the Human Resources Committee did meet, and updates were presented. Resolution 2018-21 authorizing the addition of a full-time Administrative Assistant in the Human Resources Department was presented for approval. Mr. DeJournett made a motion for approval, seconded by Mr. Hefner. Clarification was made that this was for the purpose of moving the FMLA process in-house rather than it being managed by an outside vendor. Resolution 2018-21 was unanimously approved by the Board. Mr. DeJournett also brought a recommendation to the Board that they award a contract to the search firm KL2Connects for the purpose of hiring the Executive Director. Mr. Kremer made a motion for approval, seconded by Mr. Hefner. Clarification was made that the firm was asked to create a speedy process of 60-90 days. It was reported that their reply was that the speed of the process was up to the Board and how long they took to review and interview candidates. The motion was unanimously approved by the Board. OFFICERS’ REPORT

President: OTHER BUSINESS Ms. Licata was informed by Mr. Kremer that the Nominating Committee had met. For the

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office of President, Mr. Hefner had nominated Ms. Licata, and Mr. Christian had nominated Mr. DeJournett. The roll was called and the following votes were entered: Stephan Kremer – for Ms. Licata Jack Hefner – for Ms. Licata Donald Christian – for Mr. DeJournett Renee Greene – for Mr. DeJournett Louise Gissendaner – for Mr. DeJournett Mark Derrig – for Mr. DeJournett Robert DeJournett – for Mr. DeJournett Chuck Rector – for Mr. DeJournett Nicholas Fernandez – for Ms. Licata Gary Spring – for Mr. DeJournett David Prentice – for Ms. Licata Heather Heslop Licata – for Ms. Licata With a vote of 7 to 5, Mr. Robert DeJournett was elected Board President. Mr. Kremer informed the Board that one person had been nominated for Vice President, Nicholas Fernandez. Mr. Kremer then moved for Mr. Fernandez to be elected Vice President by unanimous acclimation. The motion was seconded by Mr. Hefner, and the Board voted unanimously to elect Mr. Fernandez as Vice President. Executive Director: None ADJOURNMENT There being no other business to come before the Board, the meeting adjourned at 9:12 a.m.

CERTIFICATE OF COMPLIANCE

Pursuant to Section III, Article 3.2 of the Rules & Regulations of the METRO Regional Transit Authority, METRO has complied with the Notice and Notification to the public and news media. ROBERT E. DE JOURNETT, ANGELA M. NEELEY, PRESIDENT INTERIM EXECUTIVE DIRECTOR/ SECRETARY-TREASURER

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Finance Comm

ittee

11

12

13

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COMMITTEE ASSIGNMENT: FINANCE

RESOLUTION 2018-22

A resolution authorizing the award of a one year contract for the purchase of replacement Paratransit vehicles. WHEREAS, legal notices for an invitation to bid (IFB-2018-06) were advertised on May 10, 2018 and May 17, 2018 in the Akron Beacon Journal, and WHEREAS, such bids were received on June 14th, 2018 with the following bids received from:

1. Bus Service Incorporated – Canal Winchester, Ohio 2. Myers Equipment – Canfield, Ohio 3. American Bus and Accessories, Inc. – Cincinnati, Ohio 4. Transportation Equipment Sales Corporation – Oregon, Ohio 5. TransitWorks – Akron, Ohio

WHEREAS, METRO reviewed all bids to determine the lowest cost, and WHEREAS, METRO is recommending that American Bus and Accessories, Inc. be awarded a one year contract for 10 Paratransit Vehicles, and WHEREAS, METRO has funding from the Federal Transit Administration under grant OH-2016-063-00 to fund approximately 80% of the purchase of 10 vehicles. NOW, THEREFORE BE IT RESOLVED, by the Board of Trustees of METRO Regional Transit Authority, that:

1. The Interim Executive Director/Secretary-Treasurer is hereby authorized to execute said contract.

2. The Interim Executive Director/Secretary-Treasurer is authorized to purchase up to 10 Paratransit Vehicles not to exceed $700,000.

3. The Interim Executive Director/Secretary-Treasurer is authorized up to a 10% contingency should change orders be necessary.

4. All formal actions of this Board of Trustees related to this Resolution and all deliberations of the Board of Trustees and any of its committees that resulted in such formal action were in meetings open to the public in compliance with all legal requirements, including Section 121.22 of the Revised Code.

DATE ADOPTED: June 26, 2018 _____________________________ _____________________________

ROBERT E. DE JOURNETT, ANGELA M. NEELEY, PRESIDENT INTERIM EXECUTIVE DIRECTOR/ ASSISTANT SECRETARY-TREASURER

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Marketing &

Service Planning Com

mittee

16

April 2018

Performance Reports

Combined Service

2018 2017 Percentage Changed 2018 2017 Percentage

ChangedService Day Data

21 20 5.00% Weekdays Operated 85 84 1.19%5 5 0.00% Saturdays Operated 18 17 5.88%4 5 -20.00% Sundays Operated 16 17 -5.88%

Passenger Data423,441 416,855 1.58% Total Passengers 1,683,437 1,684,484 -0.06%

17,579 17,689 -0.62% Average Weekday Passengers 17,291 17,452 -0.92%5,763 7,394 -22.06% Average Saturday Passengers 6,744 7,489 -9.95%4,752 3,869 22.82% Average Sunday Passengers 4,264 3,977 7.20%

Service Level Data580,896 553,502 4.95% Total Vehicle Miles 2,354,567 2,215,879 6.26%508,778 460,441 10.50% Total Vehicle Revenue Miles 2,010,536 1,879,606 6.97%

0.8323 0.9053 -8.07% Average Passengers per Vehicle Revenue Mile 0.8373 0.8962 -6.57%

41,467 40,099 3.41% Total Vehicle Hours 165,661 162,655 1.85%37,258 35,987 3.53% Total Vehicle Revenue Hours 148,549 146,002 1.74%

11.3651 11.5834 -1.88% Average Passengers per Vehicle Revenue Hour 11.3325 11.5374 -1.78%

Financial Data$177,598 $177,966 -0.21% Cash Fares $729,264 $778,085 -6.27%$152,431 $118,123 29.04% Ticket and Pass Revenue $512,739 $534,075 -3.99%$108,764 $140,690 -22.69% Other Fare Related Revenue $563,032 $415,569 35.48%

13.6% 13.6% -0.61% Percentage Total Farebox Recovery 10.8% 10.4% 3.69%

$7.87 $8.40 -6.29% Average Cost per Vehicle Revenue Mile $8.32 $8.83 -5.81%

$107.53 $107.51 0.01% Average Cost per Vehicle Revenue Hour $112.62 $113.73 -0.97%

$9.46 $9.28 1.93% Average Cost per Passenger $9.94 $9.86 0.82%

Safety Data5 5 0.00% Preventable Accidents 16 25 -36.00%4 7 -42.86% Nonpreventable Accidents 27 21 28.57%9 12 -25.00% Total Accidents 43 46 -6.52%

Current Month Year to Date

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April 2018

Performance Reports

SCAT/ADA Paratransit Service




Passenger Data23,099 22,006 4.97% Total Passengers 90,745 89,015 1.94%

770 734 4.97% Average Passengers per Day 763 754 1.09%66.80 82.20 -18.73% Average Saturday ADA Passengers 73.4 84.4 -13.06%45.50 34.80 30.75% Average Sunday ADA Passengers 36.6 34.6 5.71%54.70 55.40 -1.26% Average Total ADA Passengers 53.2 54.1 -1.65%5,557 5,713 -2.73% Total Purchased Transportation Pass. 21,805 23,412 -6.86%

Service Level Data147,015 120,958 21.54% Total METRO Vehicle Miles 567,331 483,912 17.24%55,220 43,006 28.40% Total Purchased Trans. Vehicle Miles 212,775 180,353 17.98%

202,235 163,964 23.34% Total Vehicle Miles 780,106 664,265 17.44%167,715 131,411 27.63% Total Revenue Miles 643,085 533,287 20.59%0.13773 0.16746 -17.75% Average Pass. per Revenue Vehicle Mile 0.1411 0.1669 -15.46%13,339 12,404 7.54% Total Vehicle Hours 52,888 49,655 6.51%10,967 10,062 8.99% Total Vehicle Revenue Hours 43,172 40,057 7.78%2.1062 2.1870 -3.70% Average Pass. per Vehicle Revenue Hour 2.1019 2.2222 -5.41%

91% 93% -2.15% On-time Performance - METRO 91% 93% -2.42%

92% 93% -1.08% On-time Performance - Purchased Transportation 90% 93% -3.49%

Financial Data$47,171 $45,165 4.44% Cash Fares $184,733 $174,411 5.92%$6,005 $6,032 -0.45% Ticket and Pass Revenue $24,584 $24,241 1.41%

$102,709 $83,556 22.92% Other Fare Related Revenue $365,774 $277,324 31.89%20.2% 20.1% 0.28% Percentage Total Farebox Recovery 17.9% 15.9% 12.46%

$5.21 $6.13 -15.00% Average Cost per Vehicle Revenue Mile - METRO $5.69 $6.49 -12.34%

$3.10 $2.52 23.36% Average Cost per Vehicle Revenue Mile - Purchased Transportation $3.27 $3.49 -6.25%

$77.28 $80.14 -3.57% Average Cost per Vehicle Revenue Hour - METRO $82.46 $85.78 -3.87%

$51.35 $32.75 56.81% Average Cost per Vehicle Revenue Hour - Purchased Transportation $52.37 $47.36 10.60%

$35.42 $35.22 0.56% Average Cost per Passenger - METRO $37.72 $37.10 1.65%

$27.05 $16.63 62.66% Average Cost per Passenger - Purchased Transportation $27.99 $23.62 18.48%

2.5 2.5 0.00% Average Small Bus Age 2.5 2.3 11.11%

Safety Data1 1 0.00% Preventable Accidents 6 3 100.00%1 1 0.00% Nonpreventable Accidents 6 6 0.00%2 2 0.00% Total Accidents 12 9 33.33%


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April 2018

Performance Reports

Line Service




Passenger Data400,342 394,849 1.39% Total Passengers 1,592,692 1,595,469 -0.17%16,809 16,956 -0.86% Average Weekday Passengers 16,529 16,697 -1.01%5,696 7,312 -22.10% Average Saturday Passengers 6,671 7,405 -9.91%4,717 3,835 23.01% Average Sunday Passengers 4,230 3,943 7.28%

Service Level Data378,661 389,538 -2.79% Total Vehicle Miles 1,574,461 1,551,614 1.47%341,063 329,030 3.66% Total Vehicle Revenue Miles 1,367,451 1,346,319 1.57%

341,063 329,261 3.58% Total Scheduled Vehicle Revenue Miles 1,367,451 1,347,191 1.50%

1.1738 1.1992 -2.12% Average Passenger per Revenue Vehicle Mile 1.1647 1.1851 -1.72%

28,128 27,695 1.56% Total Vehicle Hours 112,773 113,000 -0.20%26,291 25,925 1.41% Total Vehicle Revenue Hours 105,377 105,945 -0.54%

26,291 25,925 1.41% Total Scheduled Vehicle Revenue Hours 105,377 105,945 -0.54%

15.2274 15.2303 -0.02% Average Passenger per Vehicle Revenue Hour 15.1142 15.0594 0.36%

79% 77% 1.94% On-time Performance 80% 77% 3.14%

Financial Data$130,428 $132,801 -1.79% Cash Fares $544,531 $603,674 -9.80%$146,426 $112,091 30.63% Ticket and Pass Revenue $488,155 $509,834 -4.25%

$6,055 $57,134 -89.40% Other Fare Related Revenue $197,258 $138,245 42.69%

8.7% 9.4% -7.32% Percentage Total FareBox Recovery 9.1% 9.2% -1.04%

$9.48 $9.72 -2.42% Average Cost per Vehicle Revenue Mile $9.89 $10.11 -2.25%

$123.03 $123.44 -0.33% Average Cost per Vehicle Revenue Hour $128.31 $128.53 -0.18%

$8.08 $8.10 -0.31% Average Cost per Passenger $8.49 $8.54 -0.54%4.9 4.9 0.00% Average Big Bus Age 4.9 4.6 6.52%



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April 2018

Line Service Categories

2018 2017 Percentage Changed URBAN (1 - 34) 2018 2017 Percentage

Changed350,306 345,865 1.28% Total Monthly Passengers 1,398,592 1,403,918 -0.38%

30 30 0.00% Service Days 119 118 0.85%11,676.9 11,528.8 1.28% Average Daily Passengers 11,752.9 11,897.6 -1.22%17.8245 18.1167 -1.61% Passengers per Vehicle Hour 17.8130 18.1729 -1.98%

1.5570 1.5853 -1.78% Passengers per Vehicle Mile 1.5577 1.5926 -2.19%$6.39 $6.30 1.40% Total Operating Cost Per Passenger $6.65 $6.57 1.28%

SUBURBAN (101-104, 110)

11,733 12,383 -5.25% Total Monthly Passengers 45,339 48,761 -7.02%21 20 5.00% Service Days 85 84 1.19%

558.7 619.2 -9.77% Average Daily Passengers 533.4 580.5 -8.11%4.78 5.28 -9.50% Passengers per Vehicle Hour 4.5596 4.9480 -7.85%0.20 0.22 -9.76% Passengers per Vehicle Mile 0.1862 0.2027 -8.11%

$29.23 $26.44 10.54% Total Operating Cost Per Passenger $31.80 $29.20 8.91%EXPRESS (60 & 61)


349.0 398.1 -12.33% Average Daily Passengers 359.6 385.0 -6.60%8.0642 9.2570 -12.88% Passengers per Vehicle Hour 8.2827 8.9543 -7.50%0.3187 0.3700 -13.87% Passengers per Vehicle Mile 0.3287 0.3579 -8.17%$19.39 $17.26 12.36% Total Operating Cost Per Passenger $19.65 $18.34 7.16%

CIRCULATOR (50, 51, 53, & 59)



34.8846 31.8843 9.41% Total Operating Cost Per Passenger $37.91 $33.66 12.61%DASH (54)

16,352 13,101 24.81% Total Monthly Passengers 58,494 45,977 27.22%21 20 5.00% Service Days 85 84 1.19%

778.7 655.1 18.87% Average Daily Passengers 688.2 547.3 25.73%17.6635 10.9479 61.34% Passengers per Vehicle Hour 15.6105 9.1478 70.65%

2.3776 2.0002 18.87% Passengers per Vehicle Mile 2.1013 1.6713 25.73%$3.34 $3.91 -14.51% Total Operating Cost Per Passenger $3.86 $5.06 -23.81%

GROCERY (91 - 95)

1,637 1,608 1.80% Total Monthly Passengers 5,221 6,774 -22.93%21 20 5.00% Service Days 85 84 1.19%

78.00 80.40 -2.99% Average Daily Passengers 61.4 80.6 -23.82%6.4415 6.3692 1.14% Passengers per Vehicle Hour 5.2197 6.4088 -18.55%1.0896 1.1232 -2.99% Passengers per Vehicle Mile 0.9126 1.1329 -19.44%$48.62 $54.90 -11.44% Total Operating Cost Per Passenger $65.46 $54.31 20.52%

Sunday Line Service

18,868 19,173 -1.59% Total Monthly Passengers 67,678 67,027 0.97%4 5 -20.00% Service Days 16 17 -5.88%

4,717.0 3,834.6 23.01% Average Daily Passengers 4,229.9 3,942.8 7.28%15.20 12.40 22.58% Passengers per Vehicle Hour 13.63 12.77 6.76%

1.3299 1.0885 22.18% Passengers per Vehicle Mile 1.1927 1.1200 6.50%$6.56 $7.80 -15.87% Total Operating Cost Per Passenger $7.47 $8.19 -8.78%

Saturday Line Service


5,696.0 7,312.0 -22.10% Average Daily Passengers 6,670.8 7,404.6 -9.91%12.5458 16.1419 -22.28% Passengers per Vehicle Hour 14.6929 16.3464 -10.12%

1.0672 1.3757 -22.42% Passengers per Vehicle Mile 1.2502 1.3963 -10.47%$7.89 $5.96 32.53% Total Operating Cost Per Passenger $6.90 $6.30 9.51%

Call-A-Bus

105 156 -32.69% Total Monthly Passengers 454 607 -25.21%U of A ZipCard

19,067 19,569 -2.57% Total Monthly Passengers 72,851 78,516 -7.22%Akron Public Schools ID Cards

43,262 22,147 95.34% Total Monthly Passengers 175,641 58,671 199.37%Train Loop

- - N/A Total Monthly Passengers - - N/A


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METRO REGIONAL TRANSIT AUTHORITY 6/5/2018

MONTHLY REPORT OF OPERATIONS

April 2018

TOTAL

PASSEN- REV REV PEAK

FAREBOX

REVENUE

GENERAL

FARE

TOT

FAREBOX

PER REV

HOURPER REV MILE

Allocation

modelGERS HOURS MILES VEHICLES REV HOUR REV MILE REV HOUR REV MILE

Allocation

Model(Per Hour) (Per Mile)

Allocation

Model

1 West Market 14,966$ 14,524$ 29,490$ 215,846$ 179,625$ 186,737$ 39,243 1,754 18,941 6 22.4 2.07 4.75$ 3.83$ 4.01$ 13.7% 16.4% 15.8%

2 Arlington 16,562$ 14,942$ 31,505$ 192,526$ 175,304$ 173,005$ 40,372 1,565 18,485 6 25.8 2.18 3.99$ 3.56$ 3.50$ 16.4% 18.0% 18.2%

3 Copley/Hawkins 10,022$ 8,204$ 18,226$ 141,588$ 110,725$ 126,871$ 22,166 1,151 11,675 5 19.3 1.90 5.57$ 4.17$ 4.90$ 12.9% 16.5% 14.4%

4 Delia/N Hawkins 4,525$ 3,994$ 8,519$ 67,308$ 62,853$ 71,084$ 10,792 547 6,628 4 19.7 1.63 5.45$ 5.03$ 5.80$ 12.7% 13.6% 12.0%

5 East Market/Ellet 2,949$ 2,620$ 5,570$ 74,264$ 83,129$ 73,461$ 7,080 604 8,766 3 11.7 0.81 9.70$ 10.95$ 9.59$ 7.5% 6.7% 7.6%

6 E. Market/Lakemore 6,425$ 7,175$ 13,600$ 124,816$ 130,960$ 121,536$ 19,386 1,015 13,809 5 19.1 1.40 5.74$ 6.05$ 5.57$ 10.9% 10.4% 11.2%

7 Cuyahoga Falls Ave 4,479$ 4,968$ 9,447$ 98,767$ 79,380$ 91,689$ 13,423 803 8,370 4 16.7 1.60 6.65$ 5.21$ 6.13$ 9.6% 11.9% 10.3%

8 Kenmore/Barberton 9,820$ 7,585$ 17,406$ 123,263$ 119,184$ 112,975$ 20,495 1,002 12,567 4 20.5 1.63 5.17$ 4.97$ 4.66$ 14.1% 14.6% 15.4%

9 Wooster/East Ave 5,481$ 5,306$ 10,787$ 88,877$ 75,752$ 80,105$ 14,337 722 7,988 3 19.8 1.79 5.45$ 4.53$ 4.83$ 12.1% 14.2% 13.5%

10 Howard/Portage Tr 7,991$ 7,319$ 15,310$ 129,874$ 125,214$ 123,214$ 19,775 1,056 13,203 5 18.7 1.50 5.79$ 5.56$ 5.46$ 11.8% 12.2% 12.4%

11 South Akron 1,337$ 889$ 2,226$ 28,807$ 24,357$ 26,075$ 2,401 234 2,568 1 10.3 0.93 11.07$ 9.22$ 9.93$ 7.7% 9.1% 8.5%

12 Tallmadge Hill 4,583$ 4,990$ 9,573$ 113,433$ 83,368$ 105,985$ 13,482 922 8,791 5 14.6 1.53 7.70$ 5.47$ 7.15$ 8.4% 11.5% 9.0%

13 Grant/Firestone 5,565$ 5,368$ 10,934$ 94,114$ 68,785$ 87,056$ 14,505 765 7,253 4 19.0 2.00 5.73$ 3.99$ 5.25$ 11.6% 15.9% 12.6%

14 Euclid/Barberton 10,656$ 8,394$ 19,050$ 193,207$ 175,125$ 167,935$ 22,680 1,570 18,466 5 14.4 1.23 7.68$ 6.88$ 6.56$ 9.9% 10.9% 11.3%

17 Brown/Inman 6,570$ 5,416$ 11,986$ 109,870$ 92,906$ 105,871$ 14,633 893 9,797 5 16.4 1.49 6.69$ 5.53$ 6.42$ 10.9% 12.9% 11.3%

18 Thornton/Manchester 6,986$ 5,441$ 12,427$ 92,168$ 96,662$ 91,404$ 14,701 749 10,193 4 19.6 1.44 5.42$ 5.73$ 5.37$ 13.5% 12.9% 13.6%

19 Eastland 6,437$ 5,853$ 12,290$ 102,773$ 76,771$ 93,397$ 15,814 835 8,095 4 18.9 1.95 5.72$ 4.08$ 5.13$ 12.0% 16.0% 13.2%

21 South Main 597$ 832$ 1,429$ 23,683$ 17,506$ 21,910$ 2,247 193 1,846 1 11.7 1.22 9.90$ 7.15$ 9.11$ 6.0% 8.2% 6.5%

24 Lakeshore 1,619$ 1,567$ 3,185$ 31,899$ 21,920$ 32,722$ 4,233 259 2,311 2 16.3 1.83 6.78$ 4.43$ 6.98$ 10.0% 14.5% 9.7%

26 Exchange/Whitepond 2,404$ 2,273$ 4,677$ 61,985$ 55,987$ 55,982$ 6,141 504 5,904 2 12.2 1.04 9.33$ 8.36$ 8.35$ 7.5% 8.4% 8.4%

28 Merriman Valley 1,175$ 1,445$ 2,620$ 44,610$ 40,488$ 48,773$ 3,903 363 4,269 3 10.8 0.91 10.76$ 9.70$ 11.83$ 5.9% 6.5% 5.4%

30 Goodyear/Darrow 3,841$ 3,688$ 7,529$ 87,741$ 80,148$ 80,332$ 9,964 713 8,451 3 14.0 1.18 8.05$ 7.29$ 7.31$ 8.6% 9.4% 9.4%

33 State Rd/Wyoga Lake 1,923$ 1,969$ 3,892$ 45,877$ 48,780$ 45,675$ 5,320 373 5,144 2 14.3 1.03 7.89$ 8.44$ 7.85$ 8.5% 8.0% 8.5%

34 Cascade Village/Uhler 5,141$ 4,890$ 10,031$ 130,579$ 108,707$ 114,981$ 13,213 1,061 11,463 4 12.4 1.15 9.12$ 7.47$ 7.94$ 7.7% 9.2% 8.7%

50 Montrose Circulator 506$ 554$ 1,060$ 56,603$ 54,651$ 58,158$ 1,498 460 5,763 3 3.3 0.26 37.08$ 35.77$ 38.12$ 1.9% 1.9% 1.8%

51 Stow Circulator 569$ 492$ 1,061$ 53,566$ 69,844$ 54,023$ 1,328 435 7,365 2 3.1 0.18 39.54$ 51.79$ 39.88$ 2.0% 1.5% 2.0%

53 Portage/Graham 1,048$ 696$ 1,744$ 51,930$ 56,779$ 55,989$ 1,881 422 5,987 3 4.5 0.31 26.68$ 29.26$ 28.84$ 3.4% 3.1% 3.1%

54 DASH Downtown 2$ -$ 2$ 113,893$ 65,224$ 97,297$ 16,352 926 6,878 4 17.7 2.38 6.96$ 3.99$ 5.95$ 0.0% 0.0% 0.0%

59 Chapel Hill Circulator 537$ 433$ 970$ 35,610$ 32,392$ 36,811$ 1,169 289 3,416 2 4.0 0.34 29.63$ 26.88$ 30.66$ 2.7% 3.0% 2.6%

60 NC Express Chapel Hill 489$ 505$ 995$ 19,592$ 41,863$ 29,799$ 1,365 159 4,414 2 8.6 0.31 13.62$ 29.94$ 21.10$ 5.1% 2.4% 3.3%

61 NC Express Montrose 7,892$ 2,208$ 10,100$ 92,234$ 176,273$ 112,339$ 5,965 750 18,587 5 8.0 0.32 13.77$ 27.86$ 17.14$ 11.0% 5.7% 9.0%

101 Richfield/Bath 56$ 406$ 463$ 38,022$ 69,784$ 50,830$ 1,098 309 7,358 3 3.6 0.15 34.21$ 63.13$ 45.87$ 1.2% 0.7% 0.9%

102 Northfield Express 44$ 1,308$ 1,352$ 88,272$ 188,899$ 96,369$ 3,534 718 19,919 2 4.9 0.18 24.60$ 53.07$ 26.89$ 1.5% 0.7% 1.4%

103 Stow/Hudson 32$ 967$ 999$ 52,576$ 103,959$ 60,112$ 2,613 427 10,962 2 6.1 0.24 19.74$ 39.40$ 22.62$ 1.9% 1.0% 1.7%

104 Twinsburg Creekside 137$ 819$ 956$ 78,971$ 148,053$ 88,694$ 2,212 642 15,611 3 3.4 0.14 35.27$ 66.50$ 39.66$ 1.2% 0.6% 1.1%

110 Green/Springfield 19$ 842$ 861$ 44,395$ 59,687$ 46,977$ 2,276 361 6,294 2 6.3 0.36 19.13$ 25.85$ 20.26$ 1.9% 1.4% 1.8%

91 Monday Grocery 340$ 163$ 503$ 7,382$ 5,178$ 15,912$ 440 60 546 2 7.3 0.81 15.63$ 10.63$ 35.02$ 6.8% 9.7% 3.2%

92 Tuesday Grocery 1,116$ 72$ 1,189$ 5,356$ 2,200$ 14,213$ 195 44 232 2 4.5 0.84 21.37$ 5.19$ 66.79$ 22.2% 54.0% 8.4%

93 Wednesday Grocery 682$ 122$ 804$ 5,093$ 2,360$ 14,099$ 330 41 249 2 8.0 1.33 13.00$ 4.71$ 40.29$ 15.8% 34.1% 5.7%

94 Thursday Grocery 789$ 142$ 931$ 8,374$ 2,572$ 21,366$ 384 68 271 3 5.6 1.42 19.38$ 4.27$ 53.21$ 11.1% 36.2% 4.4%

95 Friday Grocery 995$ 107$ 1,102$ 5,061$ 1,938$ 13,999$ 288 41 204 2 7.0 1.41 13.75$ 2.90$ 44.78$ 21.8% 56.8% 7.9%

BoE Route -$ 110$ 110$ 9,559$ 10,655$ 29,005$ 297 78 1,124 4 3.8 0.26 31.82$ 35.50$ 97.29$ 1.1% 1.0% 0.4%

JARC 25$ 379$ 404$ 6,028$ 8,345$ 15,780$ 1,024 49 880 2 20.9 1.16 5.49$ 7.75$ 15.02$ 6.7% 4.8% 2.6%

LOOP -$ -$ -$ -$ -$ -$ - - - - - - -$ -$ -$ 0.0% 0.0% 0.0%

ZONE 505$ 397$ 902$ 40,304$ -$ 81,813$ 1,073 328 - 11 3.3 - 36.72$ (0.84)$ 75.41$ 2.2% 0.0% 1.1%

SCAT 47,171$ -$ 47,171$ 989,142$ 1,131,292$ 749,062$ 17,542 8,040 119,289 35 2.2 0.15 53.70$ 61.80$ 40.01$ 4.8% 4.2% 6.3%

TOTALS: Line Service 157,839$ 140,374$ 298,213$ 3,230,696$ 3,234,292$ 3,232,359$ 395,628 26,260 341,040 151 15.1 1.16 7.41$ 8.60$ 7.42$ 9.2% 9.2% 9.2%

TOTALS: SCAT 47,171$ -$ 47,171$ 989,142$ 1,131,292$ 749,062$ 17,542 8,040 119,289 35 2.2 0.15 53.70$ 61.80$ 40.01$ 4.8% 4.2% 6.3%

FAREBOX

PASSENGER: RECOVERYPER:

ROUTE # / DESCRIPTION

PASSENGERS

EXPENSE

NET COST PER

21

Route # Descr iption JAN FEB MAR APR % Change Apr-17 MAY JUNE JUL AUG SEP OCT NOV DEC

1 West Market 36,895 38,699 42,318 39,243 -2.8% 40,389

2 Arlington 38,568 40,873 42,252 40,372 5.0% 38,461

3 Copley Rd/Hawkins 21,016 21,920 23,246 22,166 3.1% 21,492

4 Delia/N Hawkins 9,757 10,328 11,013 10,792 13.5% 9,507

5 East Market/Ellet 6,414 6,860 7,046 7,080 8.9% 6,500

6 East Market/Lakemore 18,311 18,263 20,216 19,386 11.9% 17,328

7 Cuyahoga Falls Ave 11,977 12,556 13,558 13,423 -2.2% 13,726

8 Kenmore/Barberton 20,230 20,212 21,982 20,495 -6.7% 21,961

9 Wooster/East Ave 13,992 14,822 16,142 14,337 16.8% 12,276

10 Howard/Portage Trail 18,348 18,677 21,122 19,775 -5.4% 20,901

11 South Akron 2,564 2,501 2,794 2,401 20.5% 1,992

12 Tallmadge Hill 12,579 12,729 13,291 13,482 -7.0% 14,491

13 Grant/Firestone Park 14,194 14,289 15,348 14,505 -3.9% 15,094

14 Euclid/Barberton XP 20,770 20,728 23,958 22,680 2.9% 22,036

17 Brown/Inman 15,327 15,490 16,906 14,633 -6.7% 15,676

18 Thornton/Manchester 13,225 15,031 15,017 14,701 7.7% 13,646

19 Eastland 15,171 14,844 15,715 15,814 6.8% 14,808

21 South Main 2,226 2,389 2,235 2,247 -16.7% 2,698

24 Lakeshore 3,938 3,962 3,965 4,233 4.6% 4,045

26 W Exchange/White Pond 5,975 6,150 6,238 6,141 8.8% 5,645

28 Merriman Valley 3,593 3,921 4,532 3,903 2.1% 3,824

30 Goodyear/Darrow 9,790 10,236 10,873 9,964 -0.6% 10,029

33 State Rd/Wyoga Lake 4,898 5,105 5,913 5,320 8.5% 4,905

34 Cascade Village/Uhler 13,450 13,780 15,033 13,213 -8.5% 14,435

50 Montrose Circulator 1,224 1,632 1,433 1,498 -18.6% 1,841

51 Stow Circulator 1,035 1,089 1,338 1,328 -0.8% 1,339

53 Portage/Graham 1,839 1,873 1,920 1,881 -8.3% 2,052

54 DASH Circulator 11,975 15,358 14,809 16,352 24.8% 13,101

59 Chapel Hill Circulator 1,052 1,165 1,220 1,169 0.0% 1,169

60 NCX Chapel Hill/Cleveland 1,460 1,336 1,439 1,365 1.0% 1,352

61 NCX Montrose/Cleveland 6,398 6,015 6,592 5,965 -9.7% 6,609

101 Richfield/Bath 1,052 949 1,111 1,098 -19.0% 1,355

102 Northfield Express 2,938 3,282 3,431 3,534 11.4% 3,172

103 Stow/Hudson 2,629 2,721 2,638 2,613 -2.1% 2,669

104 Twinsburg Creekside 1,959 1,887 1,943 2,212 -31.9% 3,246

110 Green/Springfield 2,380 2,363 2,323 2,276 17.3% 1,941

TOTAL: 369,149 384,035 410,910 391,597 1.5% 385,711 0 0 0 0 0 0 0 0

2018 MONTHLY RIDERSHIP BY ROUTE

22

May 2018

Performance Reports

Combined Service



22 22 0.00% Weekdays Operated 107 106 0.94%4 4 0.00% Saturdays Operated 22 21 4.76%4 4 0.00% Sundays Operated 20 21 -4.76%

Passenger Data455,140 439,881 3.47% Total Passengers 2,138,577 2,124,365 0.67%

18,242 17,653 3.33% Average Weekday Passengers 17,486 17,493 -0.04%7,602 7,396 2.79% Average Saturday Passengers 6,900 7,471 -7.64%4,332 4,028 7.54% Average Sunday Passengers 4,280 3,987 7.34%

Service Level Data612,261 595,049 2.89% Total Vehicle Miles 2,966,828 2,810,929 5.55%525,549 499,768 5.16% Total Vehicle Revenue Miles 2,536,085 2,379,374 6.59%

0.8660 0.8802 -1.61% Average Passengers per Vehicle Revenue Mile 0.8433 0.8928 -5.55%

42,556 42,929 -0.87% Total Vehicle Hours 208,218 205,583 1.28%38,300 38,559 -0.67% Total Vehicle Revenue Hours 186,849 184,561 1.24%

11.8836 11.4080 4.17% Average Passengers per Vehicle Revenue Hour 11.4455 11.5103 -0.56%


12.4% 15.2% -18.63% Percentage Total Farebox Recovery 10.6% 10.7% -1.08%

$8.48 $8.27 2.47% Average Cost per Vehicle Revenue Mile $8.35 $8.72 -4.16%

$116.33 $107.23 8.49% Average Cost per Vehicle Revenue Hour $113.38 $112.37 0.90%

$9.79 $9.40 4.15% Average Cost per Passenger $9.91 $9.76 1.47%



23

May 2018

Performance Reports

SCAT/ADA Paratransit Service




Passenger Data24,542 23,622 3.89% Total Passengers 115,287 112,637 2.35%

818 787 3.89% Average Passengers per Day 774 761 1.67%77.75 84.00 -7.44% Average Saturday ADA Passengers 74.2 84.3 -12.04%35.75 35.75 0.00% Average Sunday ADA Passengers 36.5 34.9 4.57%59.30 51.93 14.18% Average Total ADA Passengers 54.4 53.6 1.45%5,951 5,644 5.44% Total Purchased Transportation Pass. 27,756 29,056 -4.47%

Service Level Data154,136 140,248 9.90% Total METRO Vehicle Miles 721,467 624,160 15.59%58,942 47,585 23.87% Total Purchased Trans. Vehicle Miles 271,717 227,938 19.21%

213,078 187,833 13.44% Total Vehicle Miles 993,184 852,098 16.56%177,205 151,094 17.28% Total Revenue Miles 820,290 684,381 19.86%0.13849 0.15634 -11.41% Average Pass. per Revenue Vehicle Mile 0.1405 0.1646 -14.61%13,746 13,751 -0.04% Total Vehicle Hours 66,634 63,406 5.09%11,376 11,190 1.66% Total Vehicle Revenue Hours 54,548 51,247 6.44%2.1573 2.1110 2.20% Average Pass. per Vehicle Revenue Hour 2.1135 2.1979 -3.84%

88% 92% -4.35% On-time Performance - METRO 90% 93% -2.80%

91% 94% -3.19% On-time Performance - Purchased Transportation 90% 93% -3.43%

Financial Data$49,974 $47,272 5.71% Cash Fares $234,707 $221,683 5.87%$6,364 $5,482 16.09% Ticket and Pass Revenue $30,948 $29,723 4.12%

$95,901 $123,331 -22.24% Other Fare Related Revenue $461,675 $400,655 15.23%18.1% 21.0% -13.74% Percentage Total Farebox Recovery 18.0% 17.0% 5.37%

$5.38 $5.95 -9.57% Average Cost per Vehicle Revenue Mile - METRO $5.62 $6.37 -11.71%

$3.20 $4.51 -29.05% Average Cost per Vehicle Revenue Mile - Purchased Transportation $3.26 $3.71 -12.09%

$80.81 $79.21 2.02% Average Cost per Vehicle Revenue Hour - METRO $82.11 $84.30 -2.60%

$54.87 $63.35 -13.40% Average Cost per Vehicle Revenue Hour - Purchased Transportation $52.89 $50.62 4.48%

$36.29 $36.11 0.50% Average Cost per Passenger - METRO $37.41 $36.89 1.42%

$27.90 $33.60 -16.96% Average Cost per Passenger - Purchased Transportation $27.97 $25.56 9.43%

2.5 2.5 0.00% Average Small Bus Age 2.5 2.3 8.70%

Safety Data0 0 100.00% Preventable Accidents 6 3 100.00%1 3 -66.67% Nonpreventable Accidents 7 9 -22.22%1 3 -66.67% Total Accidents 13 13 1.74%


24

May 2018

Performance Reports

Line Service




Passenger Data430,598 416,259 3.44% Total Passengers 2,023,290 2,011,728 0.57%17,424 16,866 3.31% Average Weekday Passengers 16,713 16,732 -0.12%7,524 7,312 2.91% Average Saturday Passengers 6,826 7,387 -7.59%4,296 3,992 7.61% Average Sunday Passengers 4,243 3,952 7.36%

Service Level Data399,183 407,216 -1.97% Total Vehicle Miles 1,973,644 1,958,830 0.76%348,344 348,674 -0.09% Total Vehicle Revenue Miles 1,715,795 1,694,993 1.23%

349,918 348,918 0.29% Total Scheduled Vehicle Revenue Miles 1,717,370 1,696,109 1.25%

1.2306 1.1930 3.15% Average Passenger per Revenue Vehicle Mile 1.1792 1.1869 -0.64%

28,810 29,178 -1.26% Total Vehicle Hours 141,584 142,177 -0.42%26,924 27,369 -1.63% Total Vehicle Revenue Hours 132,301 133,314 -0.76%

26,924 27,369 -1.63% Total Scheduled Vehicle Revenue Hours 132,301 133,314 -0.76%

15.9932 15.2091 5.16% Average Passenger per Vehicle Revenue Hour 15.2931 15.0901 1.35%

76% 76% 0.13% On-time Performance 79% 77% 2.55%


8.1% 9.8% -17.26% Percentage Total FareBox Recovery 8.9% 9.3% -4.54%

$10.33 $9.45 9.36% Average Cost per Vehicle Revenue Mile $9.99 $9.98 0.08%

$134.25 $120.41 11.49% Average Cost per Vehicle Revenue Hour $129.52 $126.87 2.09%

$8.39 $7.92 6.02% Average Cost per Passenger $8.47 $8.41 0.73%4.9 4.9 0.00% Average Big Bus Age 4.9 4.7 5.15%



25

May 2018

Line Service Categories

2018 2017 Percentage Changed URBAN (1 - 34) 2018 2017 Percentage

Changed384,294 367,906 4.45% Total Monthly Passengers 1,782,886 1,771,824 0.62%

30 30 0.00% Service Days 149 148 0.68%12,809.8 12,263.5 4.45% Average Daily Passengers 11,965.7 11,971.8 -0.05%19.2195 18.4864 3.97% Passengers per Vehicle Hour 18.0985 18.2371 -0.76%

1.6801 1.6187 3.79% Passengers per Vehicle Mile 1.5826 1.5979 -0.96%$6.47 $6.09 6.23% Total Operating Cost Per Passenger $6.61 $6.47 2.23%

SUBURBAN (101-104, 110)


592.6 589.9 0.46% Average Daily Passengers 545.6 582.4 -6.32%5.07 5.03 0.75% Passengers per Vehicle Hour 4.6637 4.9647 -6.06%0.21 0.21 0.46% Passengers per Vehicle Mile 0.1905 0.2034 -6.33%

$29.77 $27.15 9.65% Total Operating Cost Per Passenger $31.34 $28.77 8.96%EXPRESS (60 & 61)


370.2 398.1 -7.01% Average Daily Passengers 361.8 387.7 -6.68%8.5525 9.2579 -7.62% Passengers per Vehicle Hour 8.3381 9.0173 -7.53%0.3380 0.3700 -8.67% Passengers per Vehicle Mile 0.3306 0.3604 -8.28%$19.79 $16.51 19.87% Total Operating Cost Per Passenger $19.68 $17.95 9.65%

CIRCULATOR (50, 51, 53, & 59)



35.3920 29.7477 18.97% Total Operating Cost Per Passenger $37.34 $32.81 13.81%DASH (54)

9,350 8,897 5.09% Total Monthly Passengers 67,844 54,874 23.64%22 22 0.00% Service Days 107 106 0.94%

425.0 404.4 5.09% Average Daily Passengers 634.1 517.7 22.48%9.6408 6.7589 42.64% Passengers per Vehicle Hour 14.3831 8.6520 66.24%1.2977 1.2348 5.09% Passengers per Vehicle Mile 1.9360 1.5807 22.48%

$6.51 $6.35 2.48% Total Operating Cost Per Passenger $4.22 $5.27 -19.90%GROCERY (91 - 95)


79.70 79.00 0.89% Average Daily Passengers 65.2 80.3 -18.80%6.5317 6.3794 2.39% Passengers per Vehicle Hour 5.4973 6.4028 -14.14%1.1909 1.1111 7.18% Passengers per Vehicle Mile 0.9696 1.1284 -14.07%$52.26 $47.26 10.57% Total Operating Cost Per Passenger $62.14 $52.87 17.53%

Sunday Line Service

17,183 15,968 7.61% Total Monthly Passengers 84,861 82,995 2.25%4 4 0.00% Service Days 20 21 -4.76%

4,295.8 3,992.0 7.61% Average Daily Passengers 4,243.1 3,952.1 7.36%13.85 12.91 7.23% Passengers per Vehicle Hour 13.68 12.80 6.86%

1.2112 1.1332 6.88% Passengers per Vehicle Mile 1.1964 1.1225 6.59%$7.67 $7.52 1.92% Total Operating Cost Per Passenger $7.51 $8.06 -6.84%

Saturday Line Service


7,524.0 7,311.5 2.91% Average Daily Passengers 6,826.0 7,386.9 -7.59%16.5721 16.1408 2.67% Passengers per Vehicle Hour 15.0346 16.3072 -7.80%

1.4097 1.3756 2.48% Passengers per Vehicle Mile 1.2792 1.3924 -8.13%$6.36 $5.98 6.32% Total Operating Cost Per Passenger $6.79 $6.24 8.83%

Call-A-Bus

117 165 -29.09% Total Monthly Passengers 571 772 -26.04%U of A ZipCard

16,931 18,125 -6.59% Total Monthly Passengers 89,782 96,641 -7.10%Akron Public Schools ID Cards

52,070 28,658 81.69% Total Monthly Passengers 227,711 87,329 160.75%Train Loop

- - N/A Total Monthly Passengers - - N/A


26

METRO REGIONAL TRANSIT AUTHORITY 6/19/2018

MONTHLY REPORT OF OPERATIONS

May 2018

TOTAL

PASSEN- REV REV PEAK

FAREBOX

REVENUE

GENERAL

FARE

TOT

FAREBOX

PER REV

HOURPER REV MILE

Allocation

modelGERS HOURS MILES VEHICLES REV HOUR REV MILE REV HOUR REV MILE

Allocation

Model(Per Hour) (Per Mile)

Allocation

Model

1 West Market 17,089$ 12,160$ 29,248$ 239,222$ 198,846$ 206,530$ 43,657 1,782 19,250 6 24.5 2.27 4.81$ 3.88$ 4.06$ 12.2% 14.7% 14.2%

2 Arlington 17,985$ 12,441$ 30,426$ 214,059$ 194,225$ 191,851$ 44,666 1,594 18,803 6 28.0 2.38 4.11$ 3.67$ 3.61$ 14.2% 15.7% 15.9%

3 Copley/Hawkins 9,972$ 6,925$ 16,897$ 156,232$ 121,628$ 140,101$ 24,865 1,164 11,775 5 21.4 2.11 5.60$ 4.21$ 4.95$ 10.8% 13.9% 12.1%

4 Delia/N Hawkins 4,874$ 3,419$ 8,293$ 75,087$ 69,688$ 79,475$ 12,276 559 6,746 4 21.9 1.82 5.44$ 5.00$ 5.80$ 11.0% 11.9% 10.4%

5 East Market/Ellet 3,328$ 2,221$ 5,549$ 82,842$ 92,606$ 81,804$ 7,973 617 8,965 3 12.9 0.89 9.69$ 10.92$ 9.56$ 6.7% 6.0% 6.8%

6 E. Market/Lakemore 6,796$ 6,101$ 12,897$ 138,292$ 144,843$ 134,661$ 21,904 1,030 14,022 5 21.3 1.56 5.72$ 6.02$ 5.56$ 9.3% 8.9% 9.6%

7 Cuyahoga Falls Ave 4,620$ 3,994$ 8,614$ 108,895$ 87,209$ 101,342$ 14,339 811 8,443 4 17.7 1.70 6.99$ 5.48$ 6.47$ 7.9% 9.9% 8.5%

8 Kenmore/Barberton 10,122$ 6,350$ 16,472$ 135,710$ 130,956$ 124,342$ 22,797 1,011 12,678 4 22.6 1.80 5.23$ 5.02$ 4.73$ 12.1% 12.6% 13.2%

9 Wooster/East Ave 5,880$ 4,646$ 10,526$ 98,540$ 83,807$ 88,747$ 16,679 734 8,113 3 22.7 2.06 5.28$ 4.39$ 4.69$ 10.7% 12.6% 11.9%

10 Howard/Portage Tr 8,712$ 5,758$ 14,470$ 143,640$ 137,610$ 136,223$ 20,675 1,070 13,322 5 19.3 1.55 6.25$ 5.96$ 5.89$ 10.1% 10.5% 10.6%

11 South Akron 1,252$ 746$ 1,998$ 32,932$ 27,793$ 29,602$ 2,678 245 2,691 1 10.9 1.00 11.55$ 9.63$ 10.31$ 6.1% 7.2% 6.7%

12 Tallmadge Hill 4,978$ 3,945$ 8,923$ 125,838$ 92,215$ 117,854$ 14,164 937 8,927 5 15.1 1.59 8.25$ 5.88$ 7.69$ 7.1% 9.7% 7.6%

13 Grant/Firestone 5,409$ 4,264$ 9,673$ 104,076$ 76,072$ 96,587$ 15,309 775 7,364 4 19.7 2.08 6.17$ 4.34$ 5.68$ 9.3% 12.7% 10.0%

14 Euclid/Barberton 11,151$ 6,726$ 17,877$ 213,853$ 193,764$ 185,382$ 24,149 1,593 18,758 5 15.2 1.29 8.12$ 7.28$ 6.94$ 8.4% 9.2% 9.6%

17 Brown/Inman 6,714$ 4,535$ 11,249$ 122,388$ 103,249$ 118,053$ 16,283 912 9,995 5 17.9 1.63 6.83$ 5.65$ 6.56$ 9.2% 10.9% 9.5%

18 Thornton/Manchester 6,995$ 4,442$ 11,437$ 102,371$ 107,307$ 101,572$ 15,950 763 10,388 4 20.9 1.54 5.70$ 6.01$ 5.65$ 11.2% 10.7% 11.3%

19 Eastland 6,969$ 4,724$ 11,693$ 114,203$ 85,067$ 103,847$ 16,961 851 8,235 4 19.9 2.06 6.04$ 4.33$ 5.43$ 10.2% 13.7% 11.3%

21 South Main 532$ 667$ 1,198$ 27,074$ 19,976$ 24,907$ 2,393 202 1,934 1 11.9 1.24 10.81$ 7.85$ 9.91$ 4.4% 6.0% 4.8%

24 Lakeshore 1,639$ 1,241$ 2,881$ 35,550$ 24,413$ 36,667$ 4,457 265 2,363 2 16.8 1.89 7.33$ 4.83$ 7.58$ 8.1% 11.8% 7.9%

26 Exchange/Whitepond 2,541$ 1,813$ 4,354$ 69,761$ 62,778$ 62,705$ 6,509 520 6,077 2 12.5 1.07 10.05$ 8.98$ 8.96$ 6.2% 6.9% 6.9%

28 Merriman Valley 1,258$ 1,256$ 2,515$ 50,997$ 46,201$ 55,540$ 4,511 380 4,473 3 11.9 1.01 10.75$ 9.68$ 11.75$ 4.9% 5.4% 4.5%

30 Goodyear/Darrow 4,272$ 3,189$ 7,462$ 97,131$ 88,643$ 88,890$ 11,450 724 8,581 3 15.8 1.33 7.83$ 7.09$ 7.11$ 7.7% 8.4% 8.4%

33 State Rd/Wyoga Lake 1,959$ 1,522$ 3,481$ 51,091$ 54,086$ 50,817$ 5,466 381 5,236 2 14.4 1.04 8.71$ 9.26$ 8.66$ 6.8% 6.4% 6.9%

34 Cascade Village/Uhler 5,183$ 3,950$ 9,133$ 144,561$ 119,787$ 127,081$ 14,183 1,077 11,596 4 13.2 1.22 9.55$ 7.80$ 8.32$ 6.3% 7.6% 7.2%

50 Montrose Circulator 554$ 441$ 995$ 62,087$ 59,819$ 64,204$ 1,583 462 5,791 3 3.4 0.27 38.59$ 37.16$ 39.93$ 1.6% 1.7% 1.5%

51 Stow Circulator 722$ 408$ 1,130$ 61,236$ 79,698$ 61,236$ 1,466 456 7,715 2 3.2 0.19 41.00$ 53.59$ 41.00$ 1.8% 1.4% 1.8%

53 Portage/Graham 1,362$ 636$ 1,997$ 59,366$ 64,790$ 63,654$ 2,283 442 6,272 3 5.2 0.36 25.13$ 27.50$ 27.01$ 3.4% 3.1% 3.1%

54 DASH Downtown 1$ -$ 1$ 130,201$ 74,425$ 110,605$ 9,350 970 7,205 4 9.6 1.30 13.93$ 7.96$ 11.83$ 0.0% 0.0% 0.0%

59 Chapel Hill Circulator 641$ 331$ 972$ 40,709$ 36,208$ 41,733$ 1,190 303 3,505 2 3.9 0.34 33.39$ 29.61$ 34.25$ 2.4% 2.7% 2.3%

60 NC Express Chapel Hill 495$ 397$ 892$ 22,398$ 47,769$ 33,880$ 1,427 167 4,624 2 8.6 0.31 15.07$ 32.85$ 23.12$ 4.0% 1.9% 2.6%

61 NC Express Montrose 9,029$ 1,871$ 10,899$ 105,441$ 201,142$ 127,312$ 6,717 785 19,472 5 8.6 0.34 14.07$ 28.32$ 17.33$ 10.3% 5.4% 8.6%

101 Richfield/Bath 66$ 367$ 434$ 43,466$ 79,629$ 57,745$ 1,319 324 7,709 3 4.1 0.17 32.63$ 60.04$ 43.45$ 1.0% 0.5% 0.8%

102 Northfield Express 42$ 1,055$ 1,097$ 100,912$ 215,550$ 108,750$ 3,789 752 20,867 2 5.0 0.18 26.34$ 56.60$ 28.41$ 1.1% 0.5% 1.0%

103 Stow/Hudson 66$ 708$ 773$ 60,104$ 118,626$ 67,994$ 2,541 448 11,484 2 5.7 0.22 23.35$ 46.38$ 26.45$ 1.3% 0.7% 1.1%

104 Twinsburg Creekside 212$ 702$ 914$ 90,279$ 168,940$ 100,353$ 2,522 672 16,355 3 3.8 0.15 35.43$ 66.62$ 39.43$ 1.0% 0.5% 0.9%

110 Green/Springfield 102$ 799$ 901$ 50,751$ 68,108$ 53,288$ 2,867 378 6,593 2 7.6 0.43 17.39$ 23.44$ 18.27$ 1.8% 1.3% 1.7%

91 Monday Grocery 405$ 74$ 479$ 4,833$ 3,384$ 15,832$ 265 36 328 2 7.4 0.81 16.43$ 10.96$ 57.93$ 9.9% 14.2% 3.0%

92 Tuesday Grocery 1,255$ 73$ 1,328$ 7,305$ 2,996$ 17,114$ 261 54 290 2 4.8 0.90 22.90$ 6.39$ 60.48$ 18.2% 44.3% 7.8%

93 Wednesday Grocery 633$ 109$ 742$ 6,947$ 3,213$ 16,959$ 393 52 311 2 7.6 1.26 15.79$ 6.29$ 41.26$ 10.7% 23.1% 4.4%

94 Thursday Grocery 872$ 136$ 1,008$ 11,423$ 3,502$ 25,738$ 487 85 339 3 5.7 1.44 21.39$ 5.12$ 50.78$ 8.8% 28.8% 3.9%

95 Friday Grocery 1,126$ 97$ 1,223$ 5,522$ 2,111$ 15,968$ 347 41 204 2 8.4 1.70 12.39$ 2.56$ 42.49$ 22.1% 57.9% 7.7%

BoE Route 1$ 137$ 138$ 10,928$ 12,158$ 33,377$ 493 81 1,177 4 6.1 0.42 21.89$ 24.38$ 67.42$ 1.3% 1.1% 0.4%

JARC -$ 174$ 174$ 6,892$ 9,522$ 18,124$ 624 51 922 2 12.2 0.68 10.77$ 14.98$ 28.77$ 2.5% 1.8% 1.0%

LOOP -$ -$ -$ -$ -$ -$ - - - - - - -$ -$ -$ 0.0% 0.0% 0.0%

ZONE 416$ 333$ 749$ 46,075$ -$ 94,239$ 1,197 343 - 11 3.5 - 37.87$ (0.63)$ 78.10$ 1.6% 0.0% 0.8%

SCAT 49,974$ -$ 49,974$ 1,120,995$ 1,294,878$ 818,163$ 18,591 8,350 125,355 35 2.2 0.15 57.61$ 66.96$ 41.32$ 4.5% 3.9% 6.1%

TOTALS: Line Service 168,228$ 115,884$ 284,112$ 3,611,218$ 3,614,357$ 3,612,685$ 425,415 26,899 349,900 151 15.8 1.22 7.82$ 9.51$ 7.82$ 7.9% 7.9% 7.9%

TOTALS: SCAT 49,974$ -$ 49,974$ 1,120,995$ 1,294,878$ 818,163$ 18,591 8,350 125,355 35 2.2 0.15 57.61$ 66.96$ 41.32$ 4.5% 3.9% 6.1%

FAREBOX

PASSENGER: RECOVERYPER:

ROUTE # / DESCRIPTION

PASSENGERS

EXPENSE

NET COST PER

27

Route # Descr iption JAN FEB MAR APR MAY % Change May-17 JUNE JUL AUG SEP OCT NOV DEC

1 West Market 36,895 38,699 42,318 39,243 43,657 -3.4% 45,190

2 Arlington 38,568 40,873 42,252 40,372 44,666 15.2% 38,786

3 Copley Rd/Hawkins 21,016 21,920 23,246 22,166 24,865 12.9% 22,016

4 Delia/N Hawkins 9,757 10,328 11,013 10,792 12,276 12.4% 10,918

5 East Market/Ellet 6,414 6,860 7,046 7,080 7,973 12.8% 7,069

6 East Market/Lakemore 18,311 18,263 20,216 19,386 21,904 14.3% 19,169

7 Cuyahoga Falls Ave 11,977 12,556 13,558 13,423 14,339 3.1% 13,912

8 Kenmore/Barberton 20,230 20,212 21,982 20,495 22,797 -6.7% 24,432

9 Wooster/East Ave 13,992 14,822 16,142 14,337 16,679 27.9% 13,036

10 Howard/Portage Trail 18,348 18,677 21,122 19,775 20,675 -2.8% 21,268

11 South Akron 2,564 2,501 2,794 2,401 2,678 20.4% 2,225

12 Tallmadge Hill 12,579 12,729 13,291 13,482 14,164 -7.5% 15,308

13 Grant/Firestone Park 14,194 14,289 15,348 14,505 15,309 0.0% 15,307

14 Euclid/Barberton XP 20,770 20,728 23,958 22,680 24,149 3.7% 23,295

17 Brown/Inman 15,327 15,490 16,906 14,633 16,283 -3.1% 16,804

18 Thornton/Manchester 13,225 15,031 15,017 14,701 15,950 10.7% 14,408

19 Eastland 15,171 14,844 15,715 15,814 16,961 9.8% 15,446

21 South Main 2,226 2,389 2,235 2,247 2,393 -14.9% 2,812

24 Lakeshore 3,938 3,962 3,965 4,233 4,457 -2.9% 4,588

26 W Exchange/White Pond 5,975 6,150 6,238 6,141 6,509 6.6% 6,105

28 Merriman Valley 3,593 3,921 4,532 3,903 4,511 5.0% 4,298

30 Goodyear/Darrow 9,790 10,236 10,873 9,964 11,450 3.4% 11,073

33 State Rd/Wyoga Lake 4,898 5,105 5,913 5,320 5,466 -0.1% 5,469

34 Cascade Village/Uhler 13,450 13,780 15,033 13,213 14,183 -5.3% 14,972

50 Montrose Circulator 1,224 1,632 1,433 1,498 1,583 -31.2% 2,300

51 Stow Circulator 1,035 1,089 1,338 1,328 1,466 4.0% 1,409

53 Portage/Graham 1,839 1,873 1,920 1,881 2,283 9.6% 2,083

54 DASH Circulator 11,975 15,358 14,809 16,352 9,350 5.1% 8,897

59 Chapel Hill Circulator 1,052 1,165 1,220 1,169 1,190 -12.2% 1,356

60 NCX Chapel Hill/Cleveland 1,460 1,336 1,439 1,365 1,427 -1.0% 1,441

61 NCX Montrose/Cleveland 6,398 6,015 6,592 5,965 6,717 -8.2% 7,317

101 Richfield/Bath 1,052 949 1,111 1,098 1,319 -11.2% 1,485

102 Northfield Express 2,938 3,282 3,431 3,534 3,789 6.1% 3,571

103 Stow/Hudson 2,629 2,721 2,638 2,613 2,541 -5.8% 2,698

104 Twinsburg Creekside 1,959 1,887 1,943 2,212 2,522 -22.6% 3,259

110 Green/Springfield 2,380 2,363 2,323 2,276 2,867 45.9% 1,965

TOTAL: 369,149 384,035 410,910 391,597 421,348 3.9% 405,687 0 0 0 0 0 0 0

2018 MONTHLY RIDERSHIP BY ROUTE

28

Rail Operations Com

mittee

29

Safety Comm

ittee

30

31

32

Hum

an Resources Com

mittee

33

June 14, 2018 TO: Angela Neeley, Interim Executive Director Robert DeJournett, Board President,

and All Other Board Members FROM: Human Resources RE: June 2018 Human Resources Report During May 2018, there were three (3) terminations of employment at METRO RTA (two retirements and one voluntary). METRO employees participated in 1,075.50 training hours during the month of May 2018.

*OSHA Recordable Rate

**DART Rate

2017 YTD 6.63 2017 YTD 3.79 2018 YTD 6.65 2018 YTD 3.80 *OSHA – Occupational Safety & Health Administration **DART – Days Away, Restricted Transfer During the month of May 2018, there were three (3) reported work-related injuries requiring medical treatment, with one resulting in lost time. The Annual METRO RTA Picnic was a great success. Employees, family members, retirees and board members enjoyed great food, fellowship, music and games. The H.R. Department graciously thanks everyone that volunteered and helped in any way to make it such a grand event. Upcoming Events HR Days in the Bullpen will be on July 12th and at the Transit Center July 18th. The monthly theme is Parks and Recreation Month.

34

HUMAN RESOURCES MONTHLY REPORTMETRO REGIONAL TRANSIT AUTHORITY

May 31, 2018

CURRENT LAST % CHANGE CURRENT LAST YEAR % CHANGE MONTH MONTH MONTH MAY 2017

392 395 -0.76% TOTAL EMPLOYEES 392 410 -4.39%

257 259 -0.77% TOTAL OPERATORS 257 270 -4.81%236 238 -0.84% FULL-TIME OPERATORS 236 240 -1.67%

1 1 0.00% EXTRA BOARD FILL-IN 1 1 0.00%20 20 0.00% SPECIAL SERVICE OPS 20 29 -31.03%40 40 0.00% MECHANICS 40 37 8.11%16 16 0.00% VEHICLE SERVICE 16 16 0.00%64 65 -1.54% SALARIED STAFF 64 70 -8.57%15 17 -11.76% OFFICE PERSONNEL 15 17 -11.76%

150 151 -0.66% MALE NON-MINORITY 150 156 -3.85%105 105 0.00% MALE MINORITY 105 113 -7.08%

41.18% 41.02% 0.38% % MINORITY 41.18% 42.01% -1.98%

68 70 -2.86% FEMALE, NON-MINORITY 68 71 -4.23%69 69 0.00% FEMALE, MINORITY 69 70 -1.43%

50.36% 49.64% 1.46% % MINORITY 50.36% 49.65% 1.43%

44.39% 44.05% 0.77% TOTAL MINORITY 44.39% 44.63% -0.54%34.95% 35.19% -0.68% TOTAL FEMALE 34.95% 34.39% 1.63%

CURRENT LAST YEAR % CHANGE Y-T-D Y-T-D % CHANGEMONTH MAY 2017 2018 2017

0 1 0.00% NEW HIRES 3 11 -72.73%3 1 0.00% TERMINATIONS 14 9 55.56%0 0 INVOLUNTARY TERM 2 13 1 VOLUNTARY TERM 12 90 1 0.00% PROMOTIONS 4 1 0.00%0 0 0.00% TRANSFERS 0 0 0.00%

3 2 0.00% ON-THE-JOB INJURIES 13 12 8.33%3 2 0.00% # WORKERS COMP CLAIMS 13 12 -9.00%6 2 200.00% SIC/ACC CLAIMS 20 16 25.00%

6.58% 6.87% -4.22% % OP ABSENTEEISM 6.71% 6.80% -1.32%

1,075.50 1,599.25 -32.75% # TRAINING HOURS 6,767.75 7,883.00 -14.15%1.48% 2.07% -98.52% % TRAINING/WORKING HRS 1.96% 2.20% -10.79%

72,747 77,116 -5.67% TOTAL WORKING HOURS 344,838 357,940 -3.66%

35

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