Boarding Call (LIVE from Indy)

With your host

Alon Zaibert

AgendaGreetings and updates

iQCX Case Study Automating Service Fees (and lots of them)

Lisa Eckerson, VP of Operations - Directravel

3rd Party of the month - TraveasiBank Case Study Business needs – Events and Meetings

Cindy Heston, Manager, Strategic Sourcing Travel and Events - Wellpoint

Customer of the month award

Automating Service Fees…and lots of them!

Lisa Eckerson VP Operations

About Direct Travel805

5

33

15• Direct Travel• Corporate Travel Solutions (CTS)• Travel Management Corporation (TMC)• Travel Destination Management Group• Caldwell Travel

Identified loss of income due to inconsistent application of

service fees And need for “customer

accessible” reporting tool

The findings

“In the age of shrinking

commissions and increasing airline

charges, it is essential for

agencies to make sure fees are

being collected properly.”

Extraordinarily LARGE

number of service fees to automate

An automated solution that will perform the necessary Quality Control, reduce human error and increase efficiency.

Wishful thinking

In the works• A central repository for all service fees

• Integration with iQCX

• All accounts by one central source

thank you!

3rd Party corner…

• Last time - CheckMate

No Way Perhaps Probably Yes

Yes Absolutely Yes

13

12

4

1

Would you want Corner-stone to include this

service as part of our of -fering?

No Way Perhaps Probably Yes

Yes Absolutely Yes

1

5

11

54

Do you think this service will benefit your cus-

tomers?

3rd Party corner…

• Last time - CheckMate

No Way Perhaps Probably Yes

Yes Absolutely Yes

1012

1 10

Do you think your cus-tomers will pay for this

service?

No Way Perhaps Probably Yes

Yes Absolutely Yes

0

98

6

2

Do you think your cus-tomers will use this

service?

3rd Party corner…

• Last time - CheckMate

No Way Perhaps Probably Yes Yes Absolutely Yes

4

15

4

10

Would you be willing to pay for this service?

Business Needs – Events and Meetings

Cindy Heston Manager, Strategic Sourcing

Travel and Events - Wellpoint

The need• 800

• 400

• A Passive segment

• No way to manage

• Reporting and Real Time changes

• Interface to agency data

Discussions with Cornerstone provided solutions through agency API to ensure that up to date meeting travel data was being shared with the correct Planner at WellPoint

The WHAT

Events are noted by Cvent unique ID and these ID’s are passed to Cornerstone with Planner name and date of event.

The HOW

City pair analysis

Hotel rate analysis

Top event cities and hotels

Attendee status for hotels

Customer footprint

Travel and event overview and analysis

Overarching dashboard

Redundancy in WellPoint work load reduced throughout the organization

Redundancy in Travel agency work load eliminated

Data Integrity

“Skeptical”

culture

Change

Management

Repetition

Change management always takes time

Trending analysis

And

education

What's next

Further

opportunities

Feedback

and

improvement

in

development

thank you!

Rewards Program!