Date post: | 27-Jan-2017 |
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Putting the “STORY”
Back in the User Story
Bob Galen President & Principal Consultant
RGCG, LLC [email protected]
Copyright © 2014 RGCG, LLC
Introduction Bob Galen n Independent Agile Coach (CSC) at RGCG, LLC
n Principle Agile Evangelist at Velocity Partners
n Somewhere ‘north’ of 30 years overall experience J n Wide variety of technical stacks and business domains n Developer first, then Project Management / Leadership, then
Testing n Senior/Executive software development leadership for 20 years n Practicing formal agility since 2000 n XP, Lean, Scrum, and Kanban experience n From Cary, North Carolina n Connect w/ me via LinkedIn and Twitter @bobgalen
Bias Disclaimer:
Agile is THE BEST Methodology for Software Development…
However, NOT a Silver Bullet!
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Copyright © 2014 RGCG, LLC 3
Storytellers
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Outline
n Intro n The Leader’s Guide to Storytelling – Stephen Denning n Tell to Win – Peter Guber n Techniques n Examples n Workshop Storytelling n Close
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Story Models
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Story Telling Model Stephen Denning
n The Leader’s Guide to Storytelling published in 2005. Author of Squirrel Inc.
n Similarities to The Story Factor, but with a leadership and more in-depth focus.
n Denning has gone on to become immersed in innovation, leadership reinvention, and agile methods.
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8 Narrative Patterns Stephen Denning 1. Motivate Others to Action
q Using narrative to ignite action and implement new ideas
2. Build Trust in You q Using narrative to communicate who you are
3. Build Trust in your Company q Using narrative to build your brand
4. Transmit your Values q Using narrative to instill organizational values
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8 Narrative Patterns Stephen Denning 5. Getting Others Working Together
q Using narrative to get things done collaboratively
6. Share Knowledge q Using narrative to transmit knowledge and understanding
7. Tame the Grapevine q Using narrative to neutralize gossip and rumor
8. Create and Share Your Vision q Using narrative to lead people into the future
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General Techniques
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Basic Framework Still quite effective…
n Tell them what you’re about to tell them n Tell them n Tell them what you just told them
n Oreo Cookie Model (sandwich)
n From a Planning and a Strategy perspective, consider: q Opening Moves q Middle Game q End Game
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Copyright © 2014 RGCG, LLC
The “One Thing”
When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all
relevant information out into the open. That’s it. At the core of every successful conversation lies
the free flow of relevant information. People openly and honestly express their opinions, share their feelings, and
articulate their theories. They willingly and capably share their views, even when
their ideas are controversial or unpopular.
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The Pareto Principal Crossing the Chasm n Communicate mostly to the 80% n Communicate mostly to the Early Adopters and the
Majority n Tailor your message to these folks; reach out to their
interests, connecting to them
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Connecting to Your Audience n Reference their perspectives n Reference their context n What would you want to hear IF you were in their shoes n What sorts of history relates to your topic
n Walk about, make eye contact n Talk about what you’d like to help the audience do, how
you’d like to serve them n Keep the Servant Leadership mindset in mind
throughout
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Goals & Objectives
n You can’t force collaboration. You can encourage it towards specific expectations surrounding Goals & Objectives… q Major initiative q Major project q Major new methodology q Challenging new technology q Quarterly / Annual goal-setting q Connecting alignment to the top-line strategies
n We’re all being measured together
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Clarifying & Listening
n Were you listening? n Play it back to me…what were the key points? n What do you think will be the most challenging parts of
the strategy? n Is this the right direction? Does anyone see crucial
adjustments that need to be made?
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Humor
n Self deprecating humor can be incredibly powerful in stories— particularly as an introductory device n Share internal stories that are commonly views as
humorous n Twist questions around, be playful with your audience n You don’t have to be a comedian; be yourself
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Adding Context
n Add appropriate breadth and depth to the context that folks normally wouldn’t have— q Risk context q Organizational context q Impact context q Customer context q Dependency context q Quality context q Leadership context q Technical context q Revenue context
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Visualization
n Try to paint a picture q Directionally committed – Burn the ships behind you
n Let pictures do some of your talking for you n Mine the organization for supportive “pictures”
q Defect reports, project failures, M&A intentions, success & failure email, metrics, virtually anything that adds to the imagery
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When trying to make a point…
n Let it emerge…
n Don’t start with it: q This is a story about incredible courage. At the end, you will
aspire to be like me
n Or end with: q And now I expect you all to be like me
n Allow everyone to come to their own conclusions. n Of course, you can recount what it means to YOU
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Group-based Workshop Storytelling n Now let’s try some practice.
We’re going to try: q First to use a User Story format to
communicate a request q And then try telling a story to get the
same point across
n You get to pick: q Refrigerator q Vacation q Or something of your own choosing
n Flow q 5 minutes for the
User Story q 10 minutes for the
STORY q 10 minutes for
Debrief
Please get into your role playing, make stuff up, and have
fun!
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Copyright © 2014 RGCG, LLC
Wrap-up
• Hope we challenged your existing assumptions a bit • Inspire you to start storytelling as a communications tool • What did I miss?
• Final questions or discussion?
Thank you!
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Contact Info
Bob Galen Principal Consultant,
RGalen Consulting Group, L.L.C.
Experience-driven agile focused training, coaching & consulting
Cell: (919) 272-0719
[email protected] www.rgalen.com [email protected] www.velocitypartners.net
Blogs
Project Times - http://www.projecttimes.com/robert-galen/ BA Times - http://www.batimes.com/robert-galen/ Podcast on all things ‘agile’ - http://www.meta-cast.com/
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