Date post: | 11-Sep-2014 |
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Technology |
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Initiatives to Combat Driver Fatigue –
Toll’s Experience
Bob Lovf
Chain of Responsibility Conference 2013
2 December 2013
2 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Presentation Overview
Managing and monitoring fatigue
Managing driver welfare and health
Case Study: Dubbo Interchange
3 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
Why is fatigue management so important to us?
In Toll Linehaul & Fleet Services we travel
1,200,000 kilometres per week
A few weeks back we had two single vehicle
accidents that resulted from 6 seconds of
inattention caused by fatigue
That is 6 seconds in 43.2 million seconds if the
trucks travelled at 100kph!
4 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
From the time we clocked on in this room you are
now half way through your shift
So lets go through to midnight and start again at
9am tomorrow and do that every weekday not just
one day
Now is the hard part – concentrate every second
that I am up here
That is what we can and do ask of our drivers!
5 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
Fatigue is complex – it is not just about being tired
Downtime is not the same as it was years back
Being constantly contactable is fatiguing in itself
Managing expectations can be fatiguing
How do YOU switch off?
6 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
There is no silver bullet for fatigue so a range of
options need to be explored
We work under
Chain of responsibility
Transport legislation
WHS legislation
These often have competing directions, but in the
end you have to manage past the compliance and
develop a culture of safety, change and proactive
management
7 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
Understand the total task that we are asking our drivers to
perform
Investigate and identify the risks involved from a fatigue
perspective
Develop proactive real time management
Do not rely on compliance after the fact
Safe Driving Plans become a tick & flick
Difficulty in determining the real accuracy of Work Diary
Train the operations staff to manage, but not exert subtle
pressure on the driver
Drivers supporting and reporting to each other
Educate, communicate and support
8 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
TLFS developed a unique system, FMAS to monitor all aspects of the
route and trips and in particular driver compliance
9 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing and Monitoring Fatigue
TLFS has set up 24/7 monitoring for driver welfare,
customer alerts, breakdown and emergency response
Monitor against system created safe driving plans
Expand FMAS to alert changes in driver rest habits
Change communication habits – take phone numbers off
customers
Keep communications simple and calm
Encourage drivers (especially new) to pull up for fatigue
breaks – if you snooze you lose!
KPI departure times with your customers and educate them
on compounding fatigue effects
10 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing Driver Welfare and Health
Be vigil to identify drivers with personal issues or something
happening in their lives – good or bad
These pressures can lead to stress and poor quality sleep
They may breach work or rest hours to get back early
I am yet to identify a fatigue related accident not linked to issues
outside the work environment
Make sure that you address any concerns you have so it is
out in the open
If concerned that sleep apnoea may be an issue (and it is)
then send for testing
Engage with as much information on relevant topics
Supply better accommodation and facilities
11 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing Driver Welfare and Health
Fortnightly
publication
keeps the
communication
consistent with
focus on safety
12 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing Driver Welfare and Health
The regular
publication
allows us to
reinforce
issues affect
fatigue to
raise
awareness
and hopefully
change
attitudes to
make healthy
changes
13 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Managing Driver Welfare and Health
Driver Training Centre
Have developed a driver training
centre based in Melbourne
Two full simulators have been
added and 250 scenarios
developed
These form part of a total training
program
Training ranges from
assessment, driving skills, on-
road attitude and accident
avoidance
14 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Case Study: Dubbo Interchange
Rest areas between West Wyalong and Dubbo Is there a better way to get quality rest?
15 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Case Study: Dubbo Interchange
Managing quality sleep
Decision to create all routes into walkovers, changeovers, direct or shuttles except
where two-up operations are required
Create driver accommodation in all areas where stopovers occur and drivers are
away from home to eliminate having them try to get good sleep in truck stop bays in
the sleeper cab
Where possible develop specific soundproof rooms to enable sleeping during the day
Select specific motels where needed with assessment of daytime noise
Continue to fit sleepers to all trucks in case a power nap is required while en route
Strive to change two-up operations into shuttles
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Case Study: Dubbo Interchange
The old changeover area on the Newell Highway was unsafe and congested
with drivers having to get taxis to the rental houses or motel
17 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Case Study: Dubbo Interchange
Top class facilities
separate to the sleeping
wing and outdoor living
areas with BBQ and
lawns. Just like home,
but without the shed!
18 Initiatives to Combat the Risks of Driver Fatigue – Toll’s Experience
Case Study: Dubbo Interchange
24 bedroom facility with soundproof, air-conditioned and windowless rooms,
airlocks and good amenities
Thank you.