Dedicated to my beloved brother

Ram….

“Actions speak louder than words”Prepared by- Mr. M H Kalawate

Non-verbal communicationDefinition – “It is a communication without words.”Types of non -verbal communication: Non-verbal communication

Body language Graphical language Paralanguage Gestures Sign language Language of

sounds(Vocalics) Postures Color language e.g. yawning Eye contact chuckling Movements clapping Facial expressions

Importance of non-verbal communication

Communication

Body Language (55%)

Vocal Communi-cation (38%)

Words (7%)

Why non-verbal communication is effective?

It is more suitable than words, because it is easy to point an object rather than describe it.

It is a time conserving mode of communication.

Easy to form and easy to understand.

More effective in conveying the meaning of complex ideas.

Functions of non-verbal communication

-To express emotions

-To express interpersonal attitudes

-For self presentation

-To perform rituals(greetings)

Hello ! My name is King Kong …

I like bananas so much….

-To express feelings.

Wow !!!!

Forms of non-verbal communication

Proxemics Vocalics Kinesics Chronemics Haptics

Proxemics

Proxemics-(Proximity= Nearness) It is scientific study of space in communication. The

study of the use of zones or territories.

Four zones:Dr. Albert Mehrabian has defined the following zones of

Proxemics: 1) Intimate zone ( 15 cm-45cm) 2) Personal zone (4 feet-12feet) 3) Social zone (over 12feet) 4) Public zone( over 3.6 m)

Keeping the safe distance

1) Intimate zone ( 15 cm-45cm)- Only emotionally attached people are

allowed in this zone like parents, kith & kins, spouse, lover etc.

2) Personal zone (4 feet-12feet)- While attending social functions,

parties we should maintain this distance with people. 3) Social zone (over 12feet)- While standing with

strangers( unknown) people we must keep the distance according to this zone.

Why it matters?

Some cultural factors affect the zone as well as communication. Sometimes it cause misunderstandings .

If we keep wrong distance then you will face negative reactions.

It reflects your lifestyle and attitude. Whether you are rural or urbane.

We should follow the manners and etiquettes of professionalism.

How?

- Ideal way of giving introduction

- Negative reaction

Hello!

????

Hi!

Where?

- At meeting when two men from city are giving greets to each other.

- At meeting when two men from village are giving greets to each other.

VocalicsPronunciation – In professional sectors your eloquence is

observed. Those who speak in R P (Received Pronunciation) are preferred. So knowledge of phonetics becomes crucial.

Intonation – The rise and fall in sound. Generally it shows your

passion, interest and intensity of speaking.Nucleus- It means the stressed syllable. You must use

nucleus when you speak. The importance of the word is depend on this.

e.g. This book is important.( this and not other) This book is important.( this book not note book)

This book is important.( I'm not kidding)This book is important.( I'm not kidding take it serious)

Pace or rate of delivery- The essence or the gist of your speech is understood only when

your pace is appropriate. It is decided by following factors: Your passion in the subject. Physical energy you posses. Your empathy towards audience. Cultural background ( South Indian people speak faster than natives.)

Techniques for using pace- Vary the speed according to situation. Synchronize pace with volume, pitch, body language, visual aids. Keep your antenna open analyze audience’s reaction and modify in pace.

Weapons you have

Pause and fillers –The right word may be effective, but no word was

ever as effective as a rightly timed pause.” - Mark Twain

Pauses and fillers are potential weapon of a speaker. The speaker who uses these is called ‘ Poised speaker’.

At emergency these tools provide ease to you. You should take the fillers like ‘okay’, ‘you know’, ‘you see’ ‘ummm’ ‘I mean ’etc.

Body Language - Signs

-The Ring or ‘OK’ Sign

-The Thumb-Up Sign

-The V Sign

-The shoulder shrug

As simple as that !!!

Gesture Clusters

-Congruence or disagreement

-Gesture in context- feeling trouble

Speaking lie-lie detectors-Child telling a lie

-The teenager telling a lie

-The adult telling a lie

Palm Power

- Submissive attitude

-Dominant attitude

- Aggressive attitude

SHAKING HANDS

- Taking control

-Giving control

- Ideal shake hand

-Politician’s handshakeShowing honesty and trust

Some negative handshakes

-’Dead fish’ showing weakness & lack of confidence

-’Knuckle grinder ’ showing aggressiveness

HANDSHAKE (HANDSACHE)

HAND GESTURES

- Rubbing palms shows excitement and interest

-Clenched hands with smiling shows confidence

OK ! Today I’ll start

very interesting

topic….

- Frustrating & negative gesture

- Showing dominance

Gripping hands, arms & wrists

-Gripping hands is signal of frustration

-Superiority gesture

Thumb displays

- The person is trying to hide his dominant attitude

-The woman is trying to hide her dominant & aggressive attitude

Women…they all

are same !

-Superiority ( thumbs are up)

-Defensive and negative in attitude(arm gripping)

-To ridicule someone

Postures: standing tall

-Ready for action

- Lack of confidence, shy & timid

All right ! Get ready for activity..

- Feeling like stranger & lack of self-confidence

- hesitations, inner conflict

- Frankness ( Candidness)

Submissive, non-threatening attitude.

Ideal Posture

-Open hand gesture

Sitting on hot seat

- Ideal posture

- Showing attitude- aggressiveness

- Shows lack of concern

-Shows tough mindedness

Do’s Don’ts

Sit straight

Rest your hands

Lean forward

X Don’t cross ankles & arms

X Don’t tilt chair back

X Don’t stretch your legs

Do’s & don'ts of sitting

Arm gripping

-Confident and frank attitude

- clenched showing defensive & hostile attitude

Eye signals“Eyes are windows, windows of the soul”

Gaze behavior in eye to eye communication.

- Business gaze

- Social gaze

- Intimate gaze

Controlling gaze

Improving eye contact

The triangle effect- Do not stir or gaze to particular

group or audience. Take a glance in triangle

directions.

The lighthouse effect – See your audiences in the way like

a lighthouse guides to ships in sea.

Do’s Don’ts

Look at object directly

Use triangle technique

X Don’t shift your attention

X Don’t stare at one person

X Don’t look at Watch or door

Do’s & Don’ts of eye contact