Date post: | 11-Aug-2014 |
Category: |
Design |
Upload: | brad-nunnally |
View: | 6,179 times |
Download: | 9 times |
Body Language The Hidden Language
Brad Nunnally UX Solution Architect | Perficient XD @bnunnally IA Summit 2014 #IAS14
@bnunnally IA Summit 2014 #IAS14
Gone Hollywood
@bnunnally IA Summit 2014 #IAS14
Glimpse The Soul
@bnunnally IA Summit 2014 #IAS14
State of Mind
@bnunnally IA Summit 2014 #IAS14
Albert Mehrabian found that the total impact of a message is about 7 percent verbal (words only)
and 38 percent vocal
(including tone, inflection, and other sounds) and
55 percent nonverbal.
@bnunnally IA Summit 2014 #IAS14
A Reflection of Self
@bnunnally IA Summit 2014 #IAS14
Express Feelings
@bnunnally IA Summit 2014 #IAS14
Decisions
SCIENCE shows that a decision is made up to 7 seconds before the decision has been verbally communicated.
@bnunnally IA Summit 2014 #IAS14
Predictions
@bnunnally IA Summit 2014 #IAS14
Why Should Designers Care?
@bnunnally IA Summit 2014 #IAS14
Research Methods
@bnunnally IA Summit 2014 #IAS14
Observational Data
@bnunnally IA Summit 2014 #IAS14
Seeing Signals
‣ Allows you to ask smarter questions
‣ Aware of sensitive topics
‣ Predicting when you might risk breaking trust
The Client
Co-Workers
Peers
@bnunnally IA Summit 2014 #IAS14
Collaboration
@bnunnally IA Summit 2014 #IAS14
Present Yourself
@bnunnally IA Summit 2014 #IAS14
Bad News…
@bnunnally IA Summit 2014 #IAS14
Disagreement…
@bnunnally IA Summit 2014 #IAS14
Agreement
@bnunnally IA Summit 2014 #IAS14
Voiceless Participants
@bnunnally IA Summit 2014 #IAS14
What are the signs?
@bnunnally IA Summit 2014 #IAS14
Hands
@bnunnally IA Summit 2014 #IAS14
Open
‣ Acceptance of an idea or person
‣ Signal of openness and trustworthiness
‣ Coupled with touching
‣ Fondness
‣ Familiarity
‣ Offering up something
@bnunnally IA Summit 2014 #IAS14
Closed
‣ Agressive
‣ Defensive
‣ Seeking Dominance or Control
‣ Seeking Resolution
‣ Uncomfortable
‣ Attempting to reassure oneself
@bnunnally IA Summit 2014 #IAS14
The Handshake
‣ Attempt to dominate other person
‣ Signal submission to other person
‣ Determining social status or equality
@bnunnally IA Summit 2014 #IAS14
Arms
@bnunnally IA Summit 2014 #IAS14
Open
‣ Showing trust
‣ Presenting their “core”
‣ Feeling agreeable
‣ Making presences feel known
‣ Showing excitement
@bnunnally IA Summit 2014 #IAS14
Crossed
‣ Protecting their “core”
‣ Feels threatened
‣ Disagreeable
‣ Tense and closed off
‣ Feeling anxious or rejected
@bnunnally IA Summit 2014 #IAS14
Legs
@bnunnally IA Summit 2014 #IAS14
Crossed
‣ Feeling closed off
‣ Desires some privacy
‣ Get distance from others
‣ Showing a sense of insecurity
‣ Close minded
@bnunnally IA Summit 2014 #IAS14
Spread Out
‣ Confidence in oneself
‣ Showing interest if directional
‣ Desire to move if directional
‣ Standing one’s ground
@bnunnally IA Summit 2014 #IAS14
Face
@bnunnally IA Summit 2014 #IAS14
Eyes
‣ Pupils signal honesty or deceit
‣ Direction indicates if they are using memory or imagination
‣ Corners show authenticity
‣ Blinking shows level of comfort
@bnunnally IA Summit 2014 #IAS14
Nose
‣ Flaring shows discomfort or displeasure
‣ Coloring indicates emotional state
‣ Pinching or rubbing are signs of doubt
‣ Or needing to sneeze
‣ Wrinkling conveys a sense of distaste
@bnunnally IA Summit 2014 #IAS14
Mouth
‣ Pursed lips signal displeasure or frustration
‣ Biting lips or cheeks is a sign of anxious feelings
‣ Twitching indicates cynicism or disbelief
‣ Smile, mixed bag of meanings
‣ Full, Half, Smirk, etc
@bnunnally IA Summit 2014 #IAS14
The Body
@bnunnally IA Summit 2014 #IAS14
Cowboy
‣ Sizing up another person
‣ Generally an aggressive stance
‣ Looking to establish their presence
@bnunnally IA Summit 2014 #IAS14
Hands & Head
‣ Ready to “take the floor”
‣ Disengaged from current conversation
‣ Broadcasting a sense of confidence
@bnunnally IA Summit 2014 #IAS14
Edge of Seat
‣ Passionate or excited about what’s going on
‣ Ready to take action
@bnunnally IA Summit 2014 #IAS14
Cultural Differences
@bnunnally IA Summit 2014 #IAS14
@bnunnally IA Summit 2014 #IAS14
Universal Signs
@bnunnally IA Summit 2014 #IAS14
Different Meanings
@bnunnally IA Summit 2014 #IAS14
Physical Expressions
@bnunnally IA Summit 2014 #IAS14
Game Time!
@bnunnally IA Summit 2014 #IAS14
Charades!!
‣ 1 Host
‣ 4 “Guests”
‣ Host needs to guess each Guests general demeanor
‣ Guests can only communicate non-verbally
Happy Sad
Giddy Tired
@bnunnally IA Summit 2014 #IAS14
Charades!!
‣ 1 Host
‣ 4 “Guests”
‣ Host needs to guess each Guests general demeanor
‣ Guests can only communicate non-verbally
@bnunnally IA Summit 2014 #IAS14
So What?
@bnunnally IA Summit 2014 #IAS14
Take Aways
‣ Reading body language is a good soft skill for designers and researchers
‣ Context MATTERS! Sometimes someone might just be a little cold
‣ Don’t focus on a single signal, but focus on all of them
@bnunnally IA Summit 2014 #IAS14
How Do You Practice
Reading?
@bnunnally IA Summit 2014 #IAS14
Watch Yourself
@bnunnally IA Summit 2014 #IAS14
Watch Others
@bnunnally IA Summit 2014 #IAS14
Ask… If Appropriate
@bnunnally IA Summit 2014 #IAS14
Mimicking
@bnunnally IA Summit 2014 #IAS14
Read Up
@bnunnally IA Summit 2014 #IAS14
Start Acting
Thank You!Brad Nunnally UX Solution Architect Perficient XD
Email - [email protected] Twitter - @bnunnally Site - www.onestraythought.com
Designing The Conversation Techniques for Successful Facilitation !
Find it on Amazon