Dennis Boyle, MD

COPIC

2015

Body talkNon verbal communication in medicine

2

What is the definition of NVC?

4

NVC transmits meaning without language

5

What is the function of NVC

6

What is the function of NVC

• Information

7

What is the function of NVC

• Information

• liking and intimacy

8

What is the function of NVC

• Information

• liking and intimacy

• Dominance

9

What is the function of NVC

• Information

• liking and intimacy

• Dominance

• Deception

10

What is the function of NVC

• Information

• liking and intimacy

• Dominance

• Deception

• Affect management

11

NVC pearls

• You cannot not communicate

• Non verbal trumps verbal

• 30 minutes/800 gestures

• NVC can increase or decrease meaning

• NVC is efficient

• When you don’t like what is said……

12

13

Mehrabian

• 7% words, 38% voice, 55%BL

• When expressing emotions

• Congruency

• Body language is key for difficult patient interactions

14

Mehrabian UCLA 1967

Birdwhistell

2/3 of communication is nonverbal

15

Non Verbal is……

Body language Voice

16

Non Verbal is……

Body language

• Facial

• Oculesics

• Kinesics

• Proxemics

• Haptics

Voice

• Tone

• Speed

• Cadence

17

Non Verbal is……

Body language

• Facial

Voice

18

Non Verbal is……

Body language

• Oculesics

Voice

19

Non Verbal is……

Body language

• Kinesics

Voice

23

Non Verbal is……

Body language

• Proxemics

Voice

24

Non Verbal is……

Body language

• Haptics

Voice

25

Touch

26

Touch

27

Non Verbal is……

Body language Voice

• Tone

• Speed

• Cadence

28

Introduction

29

Handshake

30

Analyze this

31

32

So what is your good doc nonverbal toolkit

33

Analyze that

34

35

Analyze that

36

Microexpression

37

Microexpression

38

Microexpression

39

Microexpression

40

Microexpression

43

High power poses

44

High power poses

45

High power poses

46

True or false

47

Be aware of NVC!!!

48

Dennis Boyle, MD

It’s not just about what you say, it’s how you say it. What are you going to do differently?