Date post: | 10-Jan-2017 |
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www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
B O O S T P E A K S E A S O N O P E R AT I O N S W I T H V O I C E
Voice technology helps you not only survive, but thrive during your peak seasons
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
UNDERSTANDING SEASONAL PEAKS Defined simply, a seasonal peak is just an increase in volume for a limited amount of time that recurs on an annual basis. If only it was as harmless as that sounds…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
Holiday sales account for nearly 20% of total retail
industry sales Or Back To School
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
Holiday sales account for nearly 20% of total retail
industry sales
But peaks may mean
Winter Sports Season
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
Holiday sales account for nearly 20% of total retail
industry sales
But peaks may mean
Winter Sports Season
Or Back To School
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
Holiday sales account for nearly 20% of total retail
industry sales
But peaks may mean
Winter Sports Season
Or Back To School
Or Fourth Of July
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Peaks affect all aspects of
the supply chain
From retailers & manufacturers
to 3PL’s & transportation
Peaks are significant
across many industries Companies can
experience 10 to 20+ times
normal volume during peaks
Holiday sales account for nearly 20% of total retail
industry sales
But peaks may mean
Winter Sports Season
Or Back To School
Or Fourth Of July Or Valentine’s
Day…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
When you couple that with an ever-changing consumer whose behaviors can dictate how those busy seasons play out, we start to appreciate the
challenges that peaks offer to the distribution world.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Increased shipping
costs
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Temp Labor
Additional Shifts
Increased shipping
costs
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Temp Labor
Training Time
Additional Shifts
Extra Equipment
Overtime
Increased shipping
costs
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
And as demand for order quality increases…
Temp Labor
Training Time
Additional Shifts
Extra Equipment
Overtime
Increased shipping
costs
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Reduced accuracy
Temp Labor
Training Time
Additional Shifts
Extra Equipment
Overtime
Increased audits
Increased shipping
costs
Reduced efficiency
Increased need for visibility
And as demand for order quality increases…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Reduced accuracy
Temp Labor
Training Time
Additional Shifts
Extra Equipment
Overtime
Increased audits
Increased shipping
costs
Reduced efficiency
Increased need for visibility
THE IMPACTS OF PEAK
SEASONS ARE FAR-REACHING And as
demand for order quality increases…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Shipping volume
increases significantly
Additional Labor
Reduced accuracy
Temp Labor
Training Time
Additional Shifts
Extra Equipment
Overtime
Increased audits
Increased shipping
costs
Reduced efficiency
Increased need for visibility
THE IMPACTS OF PEAK
SEASONS ARE FAR REACHING
o Profits are impacted by increased labor and shipping costs
o Customer and employee retention are challenged by their experience during peaks
o Costs associated with inaccurate inventory rise with returns and chargebacks
And as demand for order quality increases…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
A poorly executed peak season can have the most profound impact of all…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
A poorly executed peak season can have the most profound impact of all…
Loss of customers and future sales.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Consider this from a customer who installed Voice prior to their peak season…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Consider this from a customer who installed Voice prior to their peak season…
We also estimate that, operating under the old system, this additional volume would have incurred an additional cost of $400,000 during the holiday season alone.
From a recent study by the Aberdeen Group.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Consider this from a customer who installed Voice prior to their peak season….
We also estimate that, operating under the old system, this additional volume would have incurred an additional cost of $400,000 during the holiday season alone.
HOW DOES VOICE
MITIGATE THE NEGATIVE
IMPACTS OF PEAKS?
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#1. IMPROVED
PRODUCTIVITY
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#1. IMPROVED
PRODUCTIVITY
Supervisor: Increased Visibility
Worker: Hands Free Eyes Free
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#1. IMPROVED
PRODUCTIVITY
Supervisor: Increased Visibility
Worker: Hands Free Eyes Free
Order Management
Real-Time Replenishment
Reduced Audits
Better Task Focus
Pick Process Streamlined
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#1. IMPROVED
PRODUCTIVITY
Supervisor: Increased Visibility
Worker: Hands Free Eyes Free
Order Management
Real-Time Replenishment
Reduced Audits
Better Task Focus
Pick Process Streamlined
While our worker productivity was already good, we were able to achieve an additional 19% productivity improvement.
Operations Director, Jordano’s Inc.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#2. IMPROVED ACCURACY
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#2. IMPROVED ACCURACY
Quantity Errors
Minimized
Mis-picks Go Away
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#2. IMPROVED ACCURACY
Quantity Errors
Minimized
Mis-picks Go Away
‘Location’ Command
Help
Audible Confirmation
Check Digit Confirmation
Focus on one job at
a time
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#2. IMPROVED ACCURACY
Quantity Errors
Minimized
Mis-picks Go Away
‘Location’ Command
Help
Audible Confirmation
Check Digit Confirmation
Focus on one job at
a time
I asked for an accuracy rate of 99.99%, and that was easily obtainable. In just six months, I’ve already gotten my return on investment.
Director of Information Systems, Smith Drug Company
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#3. EFFICIENT
WORKFORCE
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#3. EFFICIENT
WORKFORCE
Self-paced Self
Instruction
Consistent Training
Methodology
Frees Up Supervisors
Browser Enabled A/V
Training Tools
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#3. EFFICIENT
WORKFORCE
Self-paced Self
Instruction
Consistent Training
Methodology
Frees Up Supervisors
Browser Enabled A/V
Training Tools
We reduced training from one day to hours, if not minutes.
VP of Logistics, Sport Chalet
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#4. IMPROVED
WORKPLACE SAFETY
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#4. IMPROVED
WORKPLACE SAFETY
Reduces Dropped or Damaged Product
‘Eyes Free’ Removes
Distractions
‘Hands Free’ Allows Proper
Lifting & Handling
Audible Safety Check Procedures
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#4. IMPROVED
WORKPLACE SAFETY
Reduces Dropped or Damaged Product
‘Eyes Free’ Removes
Distractions
‘Hands Free’ Allows Proper
Lifting & Handling
Audible Safety Check Procedures
We’ve cut warehouse injuries in half and boosted our accuracy rate when filling orders to 99.99% from about 97% or 98%.
VP of Distribution, Giant Eagle
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#5. REFINED, FLEXIBLE
PROCESSES
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#5. REFINED, FLEXIBLE
PROCESSES
Voice Enablement of Additional
Tasks
Hardware/ Software
Rental Program
Real-Time Re-planning
of Tasks
Re-prioritizing Replenishments
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
#5. REFINED, FLEXIBLE
PROCESSES
Voice Enablement of Additional
Tasks
Hardware/ Software
Rental Program
Real-Time Re-planning
of Tasks
Re-prioritizing Replenishments
Based on our initial success in using Vocollect Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting.
Global VP of Operations, Fox Racing
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Now consider what Vitech customer London Drugs has to say about Voice and peaks…
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Now consider what Vitech customer London Drugs has to say about Voice and peaks…
Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need, then by flooding the work zones with resources needed to meet the demand.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
Now consider what Vitech customer London Drugs has to say about Voice and peaks…
Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need then by flooding the work zones with resources needed to meet the demand. Vitech really understood our operation
and individual workflows and was able to configure the software to match our particular operational needs.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
How Vitech Helps:
Vocollect Voice Implementation
Experts
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
How Vitech Helps:
Vocollect Voice Implementation
Experts
100+ WMS Installations
70+ Vocollect Voice
Installations
Highest Vocollect
Certification Total Solution
Provider
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
How Vitech Helps:
Vocollect Voice Implementation
Experts Best Practices for WMS / Voice Integration
100+ WMS Installations
70+ Vocollect Voice
Installations
Highest Vocollect
Certification Total Solution
Provider PLUS
Voice Workflows
for All Channels
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
How Vitech Helps:
Vocollect Voice Implementation
Experts Best Practices for WMS / Voice Integration
Experts in Extending
Voice Beyond Picking
Focus on Best Use for Voice
100+ WMS Installations
70+ Vocollect Voice
Installations
Direct Interface or Middleware
Interfaces with 100+
Host Systems
Highest Vocollect
Certification Total Solution
Provider PLUS
Voice Workflows
for All Channels
20 Years SCE Experience
Highly Referenceable
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
If you want to learn even more about how Vitech and Voice can boost operations during peaks
Watch this Webinar: Talk Your Way Through Seasonal Peaks
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
THANK YOU FOR YOUR TIME.
Visit our website for more information and to contact us to see if Voice is a good fit for your operation.
www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226
About Vocollect by Honeywell
Vocollect by Honeywell is the leading provider of innovative voice technology solutions that help companies with mobile workers run a better business. Together with a global team of over 2,000 Vocollect Certified Professionals, Vocollect enables companies to save more than $20 billion annually through further optimization of operations, improving business decision capabilities, and delivering the industry’s premier worker experience in challenging industrial environments to nearly one million mobile workers who move in excess of $5 billion of products every day. Vocollect integrates with all major WMS and ERP systems and supports the industry’s leading handheld computing devices.
About Vitech Business Group, Inc.
At Vitech, we use our knowledge, experience and passion to achieve exceptional levels of supply chain performance for our clients. Vitech’s expertise in delivering solutions with HighJump Software's product suite and Vocollect Voice sets us apart as a leader in the supply chain industry. Vocollect represents nearly 70% of the world market for Voice in distribution applications and Vitech helps drive that market share as their North American Integrator Partner of the Year. Our expertise is rooted in a long history of providing our customers with unique solutions that incorporate hardware, software, and value-added professional services. Commitment to our customers’ success ensures they achieve the best investment-to-return ratio in the industry.