THIS ISSUE

March’s All-Stars P2

POW/MIA Chair of Honor Unveiled P3

Gluten Free Arrives at the Garden P4

APRIL 2013

Boston Shines

Garden Neighborhood

Charities teamed up with

Boston Shines for the

11th annual day of

service in an effort to

keep the City of Boston

clean. A group of

associates from TD

Garden, Boston Bruins

and SportService took

time to volunteer today

to continue the tradition

of 'greening-up' our

neighborhood and

extending our

commitment to

GreenPath outside the

arena walls.

Boston Strong...A City and Team United

A pril was poised to be

an already

challenging month, before

tragedy struck in Boston on

Marathon Monday. The

impact of that day rippled

throughout the city and

beyond and could be felt in

the weeks that followed. It is

a time we will never forget,

hopefully not because of the

images of terror, but because

of the actions of heroes, the

stories of a city coming

together, and the personal

feelings of pride in this city, in

this organization, and of this

team.

Enough praise cannot be

given to the Boston Bruins,

MA SportService, and TD

Garden team. Action plans

were quickly put into place to

ensure the safety of our

guests and our associates. To

Jim Mayall and his entire

Security Department, thank

you. Operations and the Box

Office, seamlessly handled

the rescheduling of two

Bruins games and the

cancellation of a Celtics

game. Each and every

department rose to the

occasion, assisting in anyway

possible, and making a very

difficult week, one of

teamwork, accountability,

and successful execution.

Once logistics were taken

care of, our Marketing Team,

led by Jen Compton and Chris

DiPierro, delivered an

emotional tribute to the

Boston Marathon, the heroes

of April 15, the victims, and

first responders with an

amazing video and moving

National Anthem for Boston's

first pro sports game

following Patriot's Day.

Videos from the game

presentation went viral and

gained national recognition

from the Today Show, Ellen

DeGeneres, SportsCenter,

and People and Time

Magazine, to name a few.

After the team pulled

together the truly amazing

presentation on April 17, they

did it again following the

events of Friday, April 26, for

a moving Boston Bruins'

"Shirts Off Our Back"

presentation to Boston's first

responders in the week's

events.

The last days of April did

not quickly lend itself to

"normal" operations with the

very rare Celtics game and

then Bruins game back to

back, with a parquet to ice

changeover. The TD Garden

Bullgang, not surprisingly,

delivered. Not only was there

a seamless transition, but

the team also beat the

current building's record, with

a changeover of 2 hours and

3 minutes!

Many thanks go out to

everyone here for an

awesome display of

teamwork and dedication.

We truly are Boston Strong.

MARCH ALL-STARS

Chad Cardinal, Ticket Sales Manager

Chad was recognized for assisting

whenever needed and without being

asked. Chad is always willing and able to

complete a multiple of tasks and is always

on top of everything at all times.

Chuck Russo, Assistant Suite Manager

Chuck was recognized for assisting a

suite guest with a special order. He

created a special experience for the

guests by his willingness to go out of

his way to help. His efforts spoke

volumes and were greatly appreciated

by his suite guests.

Peter Zettel Concessions Manager

Peter was nominated for assisting a guest

with a severe gluten allergy. The guest

wrote an outstanding letter recognizing

Peter for his service and his attention for

her difficult food allergy and his willingness

to assist.

Elizabeth Nurse and Rosa Echols

Premium Market Cashiers

Elizabeth and Rosa were both recognized by

Amela Hadziahmetovic for service excellence. The

ladies continue to create a fun and special

experience for their guests. They continuously

display customer service excellence while always

demonstrating as many Guestpath standards as

possible during every interaction. Both ladies are

loved by our fans and constantly recognized by

our guest for their service.

JA’Keisha Dunbar and Amina Owens,

Concierge JA’Keisha was acknowledged for locating a guest that

lost their keys. She used the key tags, linkedin, face-

book and the whitepages to locate the owner and

was able to return his keys to him prior to the end of

the event.

Amina was acknowledged when a guest requested

car service for 11pm for the end of the Hockey East.

Amina took initiative and contacted multiple transpor-

tation companies to find one that would accommo-

date the request on such short notice. The guest was

so appreciative of her efforts.

Krysten Dilberto, Stand Attendant

Angela Hew, Sportsdeck Server

Krysten was acknowledged by Sarah Sheehan, who was

approached by a guest during the MIAA. The guest

complimented Krysten for her customer service and

attentiveness and her friendly attitude.

Angela was given a customer appreciation comment card

for her service to two of our guests. The guest stated,

“She is an outstanding server and staff member. You

are lucky to have her.”

Each month 3 full-time and 3 part-time All-Stars are selected from your

nominations. Below are our winners and their stories:

If you have an associate you would like to nominate, fill out a Banner WOW

Card with a detailed account of why this associate deserves this honor and

submit to Shawn Polk or drop off the larger portion (filled out completely)

in 1 of 3 collection boxes located on level 1 (by the vending machines),

level 2 (associate breakroom) or level 3 associate breakroom).

TD GARDEN UNVEILS POW/MIA ‘CHAIR OF HONOR’

On Thursday, April 11, the TD Garden unveiled a ‘Chair of Honor’, a seat dedicated to the soldiers of the U.S. Armed Forces

who are POW/MIA. The black seat, emblazoned with the POW/MIA logo, will remain permanently unoccupied as a remem-

brance of the more than 92,000 military personnel who are prisoners of war, missing in action or unaccounted for since

World War I. The Boston Bruins are hosted Military Appreciation Night and the seat dedication took place prior to the game.

Amy Latimer, TD Garden President, and Cam Neely, Boston Bruins President, joined Joe D’Entremont, President of the MA

Chapter of Rolling Thunder and Maureen Dunn of Randolph, MA for the official dedication. Maureen’s husband, Commander

Joe Dunn of the U.S. Navy, was shot down over the South China Sea on February 14, 1968 during the Vietnam War and is

MIA. Maureen and her family have dedicated themselves to the POW/MIA movement. Her son, Joe Jr., and grandson, Joe III

were also in attendance.

“The TD Garden is proud to dedicate this ‘Chair of Honor’ to continue to raise awareness for and honor the many soldiers who

are POW/MIA,” said Amy Latimer, President of TD Garden. “Both the Boston Bruins and Boston Celtics organizations share

our commitment to support our armed forces.”

TD Garden is the first NHL/NBA arena to dedicate a ‘Chair of Honor’ to U.S.

Armed Forces who are POW/MIA. Joe D’Entremont leads the MA Chapter of

Rolling Thunder, a group whose goal is to publicize and educate the public on

the POW/MIA issue. They have organized a campaign to dedicate a ‘Chair of

Honor’

“On behalf of all our nation's POW/MIA families, and especially those

we represent with loved ones still missing from the Vietnam War,

please accept our sincere appreciation for recognizing the need to

obtain the fullest possible accounting for those who serve our nation

and become missing or captured.”

- Ann Mills-Griffiths, Chairman of the Board of the National League of

POW/MIA Families

As a leader in global food service and hospitality, Delaware North Companies, in its mission to provide special

experiences one guest at a time, takes food sensitivities and allergies very seriously and as such has developed

Gluten-free menu choices for patrons visiting the TD Garden in Boston, Massachusetts. All Gluten-free food items

at the TD Garden are served to guests after being cooked and prepared in a segregated workspace which is used

solely for the preparation and service of Gluten-free foods. Our mission is to foster a safe environment for the

Gluten-free community to come enjoy events at the Garden!

Hot food – Premium Club Grille, Level 5

Pasta – Penne with vegetables, grilled chicken, tomato sauce

Pizza – Cheese, tomato sauce, rice flour

French Fries

Grilled Chicken Sandwich – Gluten free bread with side of French fries

Hot dogs – Gluten free bread with side of fries and choice of condiments

Grilled Chicken Quesadilla – Grilled chicken, vegetables and jack cheese

Desserts – Prepared Grab & Go Items, Level 5

Available at stands and stations around the Premium Grille & Premium Market

pre-packaged to go, also available to be served in Luxury Suites

Cookies

Brownies

Whoopie Pies

Cupcakes

Front of House Contact: John Costa, Premium Manager, 617-624-2604

Back of House Contact: Liz Hernandez, Premium Chef, 617-624-1661

“Because We Couldn't Give You The Chief

Award”

The John P. Bucyk “The Chief” award is given annually to the Bruins player

with the greatest off-ice charitable contributions. During the Bruins/Senators

game on April 28th, Gregory Campbell was selected for the John P. Bucyk

award, chosen by John Bucyk. Gregory Campbell has been an active

participant in the Boston Bruins off-ice charitable events in this years

condensed NHL season. Campbell has spent many of his rare off days making

community visits throughout the Greater Boston area, including visits to the

Charlestown Boys & Girls Club, Home for Little Wanderers and was a one of

the team’s participants in their annual “Cuts for a Cause” event.

In addition to “The Chief” award, we wanted to present a specially created

award, appropriately titled “Because We Couldn’t Give You The Chief Award” to

Matt Falconer, Assistant Equipment Manager. Falconer was selected for this

award for his numerous charitable contributions throughout the year.

Gluten Free Food Has Arrived at the TD Garden!

Pictured right:

Matt Falconer, Assistant Equipment Manager (left),

Eric Tosi, Assistant Director of Media Relations (right)