• Knowledge base of reusable components like best practices, code, componentized rule‐sets, documentation templates, etc.
• Short resource ramp‐up time and optimal use of resources and infrastructure
• Ensure right technology platform selection
• Ensure governance around schedule, resource, scope, issues, timelines etc.
• Monitor and identify performance problems and create action items and allows the project teams to deliver high quality code deliverables
The BPCC path to process excellenceSuperior customer experience requires an agile‐orchestrated architecture. However, the very nature of getting work done is changing with the advent of digital technologies and a new era of millennial workers. These new paradigms are affecting the way we orchestrate and execute work in the Enterprise. Today’s businesses are trying to drive even higher levels of knowledge worker productivity. To accomplish, you must integrate real‐time analytics, social interaction and mobile access into business operations to allow people change the way they perform their job function.
BPM is now the critical glue for orchestrating multiple processes, functions and IT systems, transforming businesses and delivering a compelling, differentiated customer experience. Business leaders must also invest in new skills and roles that support digital business transformation.
Many of the organizations have not yet developed global BPM competencies or instituted best practices around building global BPM platforms that promote re‐useable platforms across the enterprise. To reimagine a whole new customer experience, you will need to go beyond process standardization and create reusable software assets across the enterprise.
A Gartner report on BPM usage found that most organizations embarked on BPM programs without established guidelines or processes to manage the program. A Business Process Competency Center (BPCC) helps overcome these challenges and lays the foundation for long‐term BPM‐driven success across the business. BPCC helps design and manage elements like process hierarchy, modeling standards and process improvement methodology, which are critical to the success of BPM projects.
VirtusaPolaris’ Business Process Competency Center (BPCC)BPCC is VirtusaPolaris’ enterprise solution for BPM governance and program management. BPCC is an IP‐based framework developed using PRPC and other assets developed by VirtusaPolaris. It is a combination of configurable frameworks for jump‐starting BPM Center of Excellence (CoE) initiatives, accompanied by an implementation methodology and operating model.
Built on VirtusaPolaris’ ten years of BPM implementation experience and deep technical knowledge, the BPCC complements a portfolio of services that accelerates business outcomes. The BPCC platform applies best practices and tested tools to knowledge management, asset management, resource management, program management, training and utilities, and help in:
• Effective documentation for designing and managing process elements like process hierarchy, modeling standards etc., leading to process transparency
Businesses that set up a business process competency center (BPCC) have a better track record in delivering strategically rele-vant business outcomes than those that do not. “
• Support business by delivering the right BPM solution for the right problem
• Guide all BPM programs towards using the right technologies, best practices, and process enablers
• Govern all BPM programs through a common set of metrics and processes
• Create, collate, distribute and manage knowledge assets
• Enable cross‐functional collaboration between IT and SMEs to develop the right process models
• Drive BPM success at project and enterprise level
• Demonstrate the value of BPM as a transformation enabler
Key differentiators
• 100+ clients; dedicated BPM CoE with 1250+ consultants
• Solutions for different BPM maturity levels and complex process re‐engineering requirements
• VirtusaPolaris Business BPM Acceleration Methodology (VBAM) solution
• Custom vertical and horizontal frameworks for quick implementations at lower costs
• Strong partnership with Pegasystems, IBM, Eccentex, RedHat, Savvion, Cordys, Software AG, and Oracle
“Clearly, while a BPM COE may not be a panacea for BPM success, having one in operation significantly increases the odds of BPM success.”
- Ken Vollmer, Forrester(BPM survey)
• Centralized governance system which will help in providing common measuring and monitoring systems for adequate real time visibility
• Increased standardization and creation of reusable process modules• Effective management of human, technology and process assets • Organized skills and resources for enhanced collaboration
VirtusaPolaris’ BPCC offeringsVirtusaPolaris’ deep BPM project experience offers a repository of a rich set of tools, methods, and best practices, which we use to establish effective BPCCs for customers.
The core offerings within VirtusaPolaris’ BPCC include:
• Consulting services. Providing consulting services on needs assessment, design, and optimization of a BPCC.
• Standards. Defining BPCC platform and standards; open architecture to fit the client’s enterprise technology and architecture landscape.
• Strategy. Defining the implementation roadmap and strategy for user interaction over multiple applications.
• Roll out. Providing a jump‐start solution to rollout the BPCC in 4‐8 weeks.
VirtusaPolaris BPCC business architecture
BPCC is designed to be a scalable solution that facilitates business initiatives spanning across an organization. All the core components required for a full‐lifecycle integrated platform have been bundled into the BPCC. The three key layers of the BPCC platform are:
• BPCC portal layer. The portal layer serves as a front end for the users to login into the competency center using specific authorization credentials.
• BPCC core engine. This layer houses the BPCC core engine which consists of the following sub‐layers:
Ê Process layer. To enable pre and post implementation process consulting, and BPM implementation services around workflow, rules and orchestration Functional modules. To host core modules of the competency center.
Ê Functional modules. To host core modules of the competency center• Data layer. This layer hosts the database for the competency center and
interacts with the functional module layer of the BPCC core engine.
BPCC core engine – Functional modulesThe Business Process Competency Center core engine contains the following functional modules:
• Program management. Provides a platform for project governance, risk, and change management. Some of the key features include:
Ê Project dashboard Ê Manage projects (integration with MS project, requirements
management, risk management, defect management, test management etc.)
Ê Reporting & project tracking
• Asset management. Manages reusable components/IPs (rules, business process, services, etc.) and maintains metadata history of each asset.
• Knowledge management. Provides a rich set of tools for knowledge management, content reuse across the enterprise (such as, templates and best practices) and maintains metadata for the content. Some of the key features include:
Ê SharePoint server integration Ê Maintain history of different versions of a document
• Resource management. Optimizes resource utilization across the organization, tracks performance and productivity, and reduces staffing risks using:
Ê Employee profile search & dashboard Ê Utilization tracking report Ê Demand pipeline
• Requirement management. Captures the detail use cases by leveraging either standard templates or DCO framework.
• Infrastructure management. Ensures that the infrastructure needs are captured right and project environment is created that meets the deadlines.
• Training: Ê End‐to‐end tracking and managing of training programs Ê Enables content archiving mechanism for trainings conducted Ê Provides a self‐study portal for employees to login and receive training
on technical concepts and methodologies
• Tools and utilities. Provides a platform to host technology and business tools that can be reused to rollout business projects, enabling faster time‐to‐market. The competency center includes the following pre‐packaged utilities:
Ê Common rules analyzer Ê Technical management
• Administration. Helps administer the competency center platform for: Ê User management Ê Role‐based access Ê Authentication and authorization based security
BPCC approach helps global financial institution improve efficiency and lower costs
Business challenges
Our client, a financial institution offering banking, investment, and insurance services to over 85 million customers globally, wanted to increase productivity & lower operational costs by automating their business operations. This effort needed to be managed effectively to deliver the right business outcomes without cost and time overruns.
VirtusaPolaris solution
VirtusaPolaris’ BPCC approach helped establish clear project management guidelines and ensured collaboration among business & IT stakeholders. Using an iterative model, VirtusaPolaris built and implemented a solution prototype around project initiation processes which was imperative to the client’s business operations. The solution was supported by multiple business requirements gathering sessions and was rolled out in just 30 days.
Business benefits
Using the BPCC approach, VirtusaPolaris was able to deliver the following business benefits:
• Code reuse resulting in faster time‐to‐market and lower costs
• Enabled collaboration across business and IT functions to ensure project deliverables were aligned to business objectives
• Implemented a centralized knowledge management framework to capture project knowledge
• Helped the client evolve their project delivery model and processes
For more information write to: [email protected] www.virtusapolaris.com
VirtusaPolaris, the market‐facing brand of Virtusa Corporation and Polaris Consulting & Services, Ltd. is a leading worldwide provider of information technology (IT) consulting and outsourcing services that accelerate outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media. Through a proven platforming methodology, domain expertise and technology innovation, VirtusaPolaris enables organizations to consolidate, rationalize and modernize IT operations. VirtusaPolaris’ preemptive outsourcing solutions allow businesses to improve efficiency and reduce costs. VirtusaPolaris’ digital enablement solutions empower companies to reimagine the customer experience, creating lasting value.
Virtusa Corporation is headquartered in Massachusetts, and together with Polaris, has 50 offices across North America, Europe and Asia.
• Assessment. Understand the critical pain areas, perform a gap analysis, build a BPCC roadmap, and finalize business requirements.
• Initiate. Map requirements to existing core components of the BPCC, set‐up the required environment and configure the solution within the environment.
• Mature. Scaling the BPCC program across enterprise, establishing & measuring the success of BPM programs.• Optimize. Ongoing phase which involves continuous development of BPCC leading to a matured BPM organization.
BPCC driving business benefits• Improve operational efficiency resulting in lowering of cost by up to 30%• Rationalize IT assets leading to 50% reduction in redundant technology• Consolidate and reuse existing process assets leading to improvement of business productivity by up to 40%• “Right First Time” orientation results in improving time‐to‐market by 30%• Visibility into project performance and real‐time resource requirements leading to optimal resource utilization
