ABPMP – NSI – BPM CHALLENGESIntroduction

ABOUT NSI & THE ABPMP INITIATIVE

Common Challenges80% of BPM projects fail

Failures in Methodology

For BPM Benefits

Lack of Measurement Models

Falta de definición de beneficios cuantificables

Increase in Sales

Client Retention

Error Reduction

Energy Savings

Time Savings

Reduction of Paper Use

…

“Human nature, not complex technologies, represent the greatest barriers to companies achieving to adopt successful BPM strategies.”- Miers and Moore, 2011

Common Challenges

Lack of defined quantifiable benefits

Increase in Sales

Client Retention

Error Reduction

Energy Savings

Time Savings

Reduction in Paper Use

…

Lack of defined measurement models

Measurement Scope

• Example: Are the processes, human resources, or processed cases being measured?

Measurement Standards

• Example: Time savings, energy savings, reduced carbon footprint. Sales in local money.

Measurement Method

• Example: Analysis of automated processes. Analasis of BPM-designed processes. Survey of BPM users.

TAKE-AWAYS