“BPM Group11 Assign#07”

8/16/2019 “BPM Group11 Assign#07”

1/17

“BPM

Group Assignment #07”.ON

““Study of Business

Process Management Suites”.”

SUBMITTED TO

SYMBIOSIS INTERNATIONA !NI"ERSITY

MASTERS O# B!SINESS A$MINISTRATION %MBA & IT'

UNDE T!E GUIDAN"E O

Prof. AS(O) )OT*A

SUBMITTED B$

ARNIMA +AIN %,-'

S!B(A$EEP SIN(A %/'

S!$(ANS(! $ES(M!)( %01'

RI$$(I +ESAP!RA %21'

NITES( !PA$(AYAY %///'

%BAT3( 450/6&/7'


2/17

%& In'i()te *+)t re,uirements )re (riti()- or ) BPMS to /e in t+e M)gi(

%u)'r)nt )n' gie 1our (riti,ue o t+e p)r)meters use' or se-e(tion.

2


3/17

3.4+)t is t+e Di5eren(e /et*een BPM )n' EP6

T+e 'i5eren(e /et*een Business Pro(ess M)n)gement BPM& )n'

Enterprise esour(e P-)nning EP& ()n /e ,uite u881. I9-- st)rt *it+ m1

un'erst)n'ing: BPM is ) pr)(ti(e *+i-e EP is one o t+e m)n1

te(+no-ogies t+)t ()n support t+)t pr)(ti(e. 4it+ t+)t /eing s)i'; BPM

()n /e )(+iee' *it+ or *it+out te(+no-og1 t+oug+ +)ing ) Business

Pro(ess M)n)gement S1stem BPMS& )n'


4/17

Repository, and Monitoring Services. $ou m)1 'ep-o1 )-- or some o t+ese

(omponents )s p)rt o 1our BPMS Ar(+ite(ture; /ut 1ou9re not -i=e-1 to

get t+em )-- rom t+e s)me en'or. T+e m)in ,uestion is; 'o 1ou nee'

t+em )--6 Most org)ni8)tions )-re)'1 +)e some BPM too-s in p-)(e; so )

proper )ssessment o e>isting too-s nee's to /e 'one to 'etermine *+)t

e>tr) too-s 1ou nee' to 'o BPM; i )n1.

Un-i=e t+e EP Sot*)re t+)t m)1 (ome ”integr)te'”; t+e (omponents o

t+e BPMS Ar(+ite(ture )re not (ommon-1 ))i-)/-e )s )n integr)te'

*+o-e.

So; no* t+)t *e +)e est)/-is+e' t+)t BPMS )n' EP )re t*o 'istin(tie

te(+no-ogies; *+)t )re t+e 'i5eren(es /et*een t+e t*o6

BPMS )'opts ) pro(ess2(entri( )ppro)(+ *+i-e EP o(uses on

org)ni8)tion)- un(tions. T+e1 /ot+; +o*eer; +)e e-ements o pro(ess

'e?nition )n' integr)tion.

BPMS )t its (ore; o(uses on optimi8ing t+e e5i(ien(1 o e>isting

/usiness pro(esses@ monitoring pro(ess e5e(tieness; pro(ess mo'e--ing

)n' simu-)tions. It ()n t+us; /e 'es(ri/e' )s ) pro(ess2inte--igent -)1er

t+)t m)1 or m)1 not /e integr)te' *it+ )n org)ni8)tion9s EP.

Most EPs (ome *it+ in/ui-t pro(ess un(tion)-ities; *+i(+ 1ou m)1

'e(i'e to )'opt; (ustomi8e or (on?gure to suit 1our oper)tions. i 1ou9re

-oo=ing or t+e e>i/i-it1 t+)t (omes *it+ (+)nging pro(esses; e>i/-e

/usiness ru-es m)n)gement; pro(ess mo'e--ing; 'esigning; e>e(uting )n'

monitoring 1our /usiness pro(esses or (ontinuous improement; BPMS

is t+e *)1 to go. $ou *on9t /e stu(= *it+ one ersion o t+e pro(ess )n'

1ou ()n '1n)mi()--1 'e(i'e *+i(+ pro(ess ersions to m)p to *+i(+

s1stem users.

T+e Be)ut1 o BPMS is t+)t 1ou ()n m)n)ge pro(esses )(ross 'isp)r)te

s1stems; )pp-i()tions )n' repositories /e1on' t+e sp)n o 1our EP

s1stem. So; i 1our org)ni8)tion ()nnot )5or' A t+e EP mo'u-es;

*+i(+ )re r)t+er e>pensie to )(,uire; 1ou (ou-' imp-ement t+e BPMS to

m)n)ge pro(esses not (oere' /1 t+e EP. T+is *ou-' sti-- proi'e t+e

/ene?ts o integr)tion *it+ mu-tip-e ')t) sour(es or e>tern)- ')t)/)ses.

T+oug+ /ot+ te(+no-ogies ()n e>ist in'epen'ent-1; ) (om/in)tion o t+e

t*o or ) (om/in)tion o t+eir (omponents; m)1 sere 1ou *e-- unti- /ot+

te(+no-ogies )re ))i-)/-e )s one in t+e m)r=et

BPR8 BPM8 and ERP Re9isited

A--o* me to est)/-is+ some /)si( 'e?nitions or our 'is(ussion:


5/17

Business Pro(ess M)n)gement BPM& (onsists o met+o's;

te(+ni,ues )n' too-s to 'esign; 'ep-o1; (ontro-; )n'

)n)-18e oper)tion)- /usiness pro(esses ino-ing +um)ns;

org)ni8)tions; )pp-i()tions; 'o(uments )n' ot+er sour(es o

inorm)tion. Business Pro(ess eengineering BP& is t+e re'esign o /usiness

pro(esses C )n' t+e s1stems; po-i(ies; )n' org)ni8)tion)- stru(tures

t+)t support t+em C to optimi8e t+e *or= o*s )n' pro'u(tiit1 in )n

org)ni8)tion. Enterprise esour(e P-)nning EP& is integr)te' /usiness

sot*)re t+)t supports mu-tip-e /usiness un(tions )(ross )n

enterprise. EP imp-ies t+e use o "ommer(i)- O52T+e2S+e- "OTS&

p)(=)ge' sot*)re r)t+er t+)n propriet)r1 sot*)re *ritten /1 or or

one (ustomer.

T+ere )re ) (oup-e o =e1 (on(epts *e s+ou-' reie* to (omp)ret -ee-o /usiness pro(ess m)turit1. "onsi'er t+e o--o*ing i--ustr)tion to

http://en.wikipedia.org/wiki/Diminishing_returnshttp://en.wikipedia.org/wiki/Diminishing_returns


6/17

'emonstr)te +o* BPM )n' BP inter)(t )-ong t+e ")p)/i-it1 M)turit1

Mo'e- Integr)tion "MMI&:

BP; BPM *it+in "MMI

A--o* me to proi'e )n e>)mp-e. "omp)n1 A perorme' ) "MMI

)ssessment o t+eir pur(+)sing pro(ess. esu-ts rom t+e )ssessment

s+o*e' t+)t t+e pur(+)sing pro(ess *)s 'e?ne' or (ert)in /usiness

s)-es reenue stre)m& /ut not or )-- pur(+)sing eents 'ire(t

in'ire(t&. Anot+er =e1 ?n'ing *)s t+)t t+ere *)s no orm)- integr)tion

/et*een 'em)n' p-)nning; supp-1 p-)nning )n' pur(+)sing *+i(+

resu-te' in re)(tie pur(+)sing. rom t+e )/oe "MMI reeren(e; it *)s

'etermine' t+)t "omp)n1 A9s pur(+)sing pro(ess is )t

t+e Managed -ee-. "omp)n1 A imp-emente' seer)- in(rement)-

initi)ties BPM& to improe pro(ess e>e(ution in(-u'ing 'o(umentingpur(+)sing t)s=s or )-- pur(+)sing eents )n' (on'u(ting perio'i(

pur(+)sing p-)nning meetings *it+ oper)tions.

"omp)n1 A re)-i8e' pro(ess improement 1et t+e )-ue *)s -imite' /1

o--o*ing mo'e- (onstr)ints: 3& e)(+ reenue stre)m /usiness -ine& +)'

its o*n uni,ue pur(+)sing pro(ess ru-es )n' & Pur(+)sing +)'

-imite' isi/i-it1 )(ross t+e entire supp-1 (+)in. T*o un')ment)-

min'sets +)e to (+)nge:

http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integrationhttp://en.wikipedia.org/wiki/Capability_Maturity_Model_Integrationhttp://en.wikipedia.org/wiki/Capability_Maturity_Model_Integrationhttp://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration


7/17

3. Moe rom uni,ue pur(+)sing pro(esses to ) (ommon enterprise

pur(+)sing mo'e- t+)t is e>i/-e enoug+ to )''ress t+e (ompetitie

re,uirements or e)(+ /usiness -ine

. En)/-e Pur(+)sing to +)e isi/i-it1 )(ross t+e entire supp-1 (+)in

to support ) pro(ess2oriente' m)n)gement mo'e- ersus ) un(tion2

oriente' m)n)gement mo'e-.

Imp-ementing t+ese (+)nges *i-- re,uire ) orm)-; proFe(ti8e' BPM&

e5ort t+)t *i-- re'e?ne e>isting /usiness ru-es; (u-ture; )n' /usiness

pro(ess )(tiities. As "omp)n1 A (ontinues to eo-e t+eir pur(+)sing

pro(ess t+e1 *i-- (on'u(t /ot+ BPM *it+in t+e "MMI m)turit1 -ee- )n'

BP )s t+e1 moe to t+e ne>t "MMI m)turit1 -ee-.

(o: $o BPR8 BPM8 and ERP Re;ate<

EP proi'es t+e )utom)tion o /usiness )(tiities. T+ere )re t*o

un')ment)- )-ue propositions t+)t EP proi'e to (ustomers -oo=ing to

moe up t+e "MMI m)turit1 mo'e-

3. EP re'u(es t+e e5ort re,uire' to perorm t)(ti()- /usiness

)(tiities so (ustomers ()n o(us on str)tegi( )(tiities. E>p)n'ing on

our pur(+)sing e>)mp-e; t+is *ou-' in(-u'e /)si( un(tion)-it1 -i=e

)utom)ting t+e (re)tion o pur(+)se or'ers; )pproing pur(+)se

or'ers; )n' m)t(+ing pur(+)se or'ers *it+ re(eipts supp-ier

inoi(es.

. EP proi'es t+e opportunit1 or isi/i-it1 )(ross /usiness

un(tions to support /usiness pro(ess m)n)gement. T+)t s)i'; t+ere

)re seer)- )(tors t+)t 'etermine t+e -ee- o isi/i-it1.

https://gbeaubouef.wordpress.com/erp-business-solution-manifesto/https://gbeaubouef.wordpress.com/erp-business-solution-manifesto/


8/17

)(tors Imp)(ting EP Business Pro(ess isi/i-it1

A (ompetent EP so-ution s+ou-' proi'e ro/ust; (-ose'2-oop integr)tion

/et*een t+e un(tion)- mo'u-es proi'e' out2o2t+e2/o>. As ) pr)(ti()-

note; t+ere is )-*)1s ) nee' to integr)te EP to -eg)(1 s1stems )n' t+is

re,uirement s+ou-' /e not oer-oo=e'. A /usiness so-ution is on-1 )sgoo' )s its *e)=est integr)tion. Pro(ess (onsisten(1 *i-- en)/-e )

re-e)nt (omp)rison o resu-ts )n' m)n)gement o /usiness pro(esses.

A m)ture EP so-ution s+ou-' proi'e )utom)tion )n' integr)tion

support or /ot+ t)(ti()- )n' str)tegi( /usiness )(tiities )(ross t+e

"MMI mo'e-.

Inter)(tion o BP; BPM; )n' EP *it+in "MMI

I )m ) ?rm /e-ieer t+)t /usiness s+ou-' -e)' )n' te(+no-og1 supports.

T+ereore; )s t+e /usiness mo'e- eo-es it is import)nt to i'enti1 t+e(orrespon'ing EP un(tion)-it1 to support t+e /usiness )(tiities. T+is

mo'e- )-so (ommuni()tes t+)t t+e /est )ppro)(+ to imp-ement EP is to

o--o* ) -ogi()- m)turit1 p)t+ or /usiness pro(esses.

3ommon ERP Misconce=tion and Mista>es Re;ated to BPR ? BPM

A--o* me to )''ress some (ommon mis(on(eptions )n' mist)=es m)'e

'uring EP imp-ement)tions re-)te' to BP )n' BPM.

BPR is part of the ERP implementation.

https://gbeaubouef.wordpress.com/2011/04/30/best-of-breed-vs-integrated-erp/https://gbeaubouef.wordpress.com/2011/04/30/best-of-breed-vs-integrated-erp/https://gbeaubouef.wordpress.com/2010/11/22/business-leads-erp/https://gbeaubouef.wordpress.com/2011/03/06/erp-assess-to-max-erp-roi/https://gbeaubouef.wordpress.com/2011/03/06/erp-assess-to-max-erp-roi/https://gbeaubouef.wordpress.com/2011/04/30/best-of-breed-vs-integrated-erp/https://gbeaubouef.wordpress.com/2011/04/30/best-of-breed-vs-integrated-erp/https://gbeaubouef.wordpress.com/2010/11/22/business-leads-erp/https://gbeaubouef.wordpress.com/2011/03/06/erp-assess-to-max-erp-roi/https://gbeaubouef.wordpress.com/2011/03/06/erp-assess-to-max-erp-roi/


9/17

4+i-e I )gree t+)t t+e initi)- EP imp-ement)tion *i-- resu-t in m)For

(+)nges *it+ e>isting /usiness un(tions; BP *i-- not +)ppen un-ess

t+ere is ) (on(erte' e5ort to re'e?ne t+e +o-isti( /usiness mo'e- )n'

org)ni8)tion)- stru(ture to /e su((essu- *it+ t+e EP sot*)re.

Implementing ERP ill give us BPM.

T+e 'ire(t )ns*er is no. EP 'oes proi'e )n inorm)tion oun')tion

t+)t ()n support BPM. BPM is more )/out ) 'is(ip-ine or m)n)ging

pro(esses )n' -ess )/out sot*)re.

Do I need ERP to mature my !usiness processes"

Te(+ni()--1 spe)=ing; EP is not ) +)r' re,uirement or BPM. !o*eer;

m)nu)- routine t)s=s )n' -imite' isi/i-it1 +in'er str)tegi( )(tiities.

EP ()n p-)1 ) =e1 support ro-e in )utom)ting /usiness t)s=s )n'proi'e isi/i-it1 t+roug+ integr)tion.

Should I implement ERP features that support !usiness activities at

di#erent maturity levels"

Business re)-ities *i-- ne(essit)te t+)t (ustomers imp-ement EP

e)tures supporting 'i5erent "MMI m)turit1 -ee-s. T+e pro/-em -ies in

t*o )re)s:

3. "ustomer e>pe(t)tions )re not )ppropri)te set reg)r'ing t+e-imite' )-ue re)-i8e' rom m)ture EP un(tion)-it1 'ue to -ess

m)ture /usiness )(tiities supporting str)tegi( )(tiities. E>)mp-e: A

pro(urement pro(ess s(ore()r' me)suring st)n')r' He1 Perorm)n(e

In'i()tors HPIs& *i-- +)e -imite' )-ue i t+ere is not ) st)n')r';

enterprise pro(urement pro(ess.

. Imp-ement)tion p)rtners )n' /usiness so-ution )'isors s+ou-'

proi'e ) s+ort2term str)teg1 )n' ro)'m)p to eo-e t+e supporting

/usiness )(tiities to s)me -ee- o m)turit1. T+is )ppro)(+ proi'es )

“,ui(=2*in” opportunit1 or (ustomers to 'rie )''ition)- )-ue rom

t+e e>isting EP inestment.

5.Se;ection 3riteria for se;ecting ERP

ERP Se;ection 3riteria

B1 stu'1ing; e)-u)ting; )n' 'o(umenting t+ese ?e =e1 (riteri); our(-ients m)=e t+e e'u()te' 'e(isions t+)t )re /est or t+eir (omp)n1.

https://gbeaubouef.wordpress.com/2010/11/16/erp-business-solution/https://gbeaubouef.wordpress.com/2010/11/16/erp-business-solution/


10/17

Bene?t rom EP Se-e(tion "riteri) C E)-u)te ie "riteri)

3. "omp)n1

. Te(+no-og1

. un(tion ?tJ. Support

K. "ost o o*ners+ip

On(e t+e en'ors +)e /een i'enti?e'; t+e te)m s+ou-' go )/out )

pro(ess o e)-u)ting t+ese (riteri). !ere is ) 'e?nition o e)(+ (riterion:

3om=any

"omp)n1 si8e )nnu)- reenues )n' num/er o emp-o1ees& /e(omes er1

import)nt in 1our e)-u)tion. 4+o *i-- m)=e t+e /est p)rtner6 4+o=no*s m1 in'ustr1 t+e /est )n' +)s t+e most reeren(es o (omp)nies

-i=e mine6 Are t+e1 (ommitte' to sering m1 in'ustr16 4+o *i-- /e )/-e

to =eep m1 (omp)n1 )/re)st o te(+no-og1 (+)nges or t+e ne>t 0

1e)rs6 4+o *i-- m)=e t+e /est en'or p)rtner6

Tec@no;ogy

4e ?n' t+)t most (omp)nies +)e 'ee-ope' ) te(+no-og1 str)teg1

)ore' /1 top m)n)gement )n' IT. $ou *i-- )-so ?n' t+)t EP

en'ors +)e t+eir o*n te(+no-og1 str)teg1. Een t+oug+ most en'orsproess t+e1 )re open s1stems; in trut+; e)(+ en'or +)s t+eir te(+no-og1

“s*eet spot.” Un'erst)n' t+e te(+no-og1 p-)torm )n' )r(+ite(ture or

e)(+ en'or )n' me)sure it )g)inst 1our str)teg1.

#unction #it

Een t+oug+ t+ere )re 'o8ens o en'ors t+)t +)e ) goo' un(tion ?t;

1ou *i-- ?n' t+ere )re on-1 )/out t+ree or our en'ors t+)t )re t+e /est

?t or 1our /usiness. T+e =e1 in 1our e)-u)tion is to ,ui(=-1 ?n' t+ose

en'ors t+)t /est )''ress /usiness /est pr)(ti(es or 1our in'ustr1.

ERP Su==ort

EP en'ors +)e ) num/er o *)1s to support t+eir (-ient. T+e -)rger

?rms +)e signi?()nt support e(os1stems to support t+eir m)r=et.

Bu1ers s+ou-' e)-u)te )-- o t+eir support s1stems in(-u'ing t+e

o--o*ing:

• "onsu-ting org)ni8)tion

• Imp-ement)tion met+o'o-og1• E'u()tion

http://ultraconsultants.com/erp-vendors/erp-vendors/http://ultraconsultants.com/erp-vendors/erp-vendors/http://ultraconsultants.com/erp-vendors/erp-vendors/http://ultraconsultants.com/erp-vendors/erp-vendors/


11/17

• EP imp-ement)tion met+o'o-og1

• M)inten)n(e )n' p+one support

• User groups

• P)rtner net*or=

3ost of O:ners@i=

e)rn rom t+e (ustomers o t+e en'ors )/out t+eir (ost o o*ners+ip.

4e ?n' t+)t )t t+e “en' o t+e ')1;” most sot*)re en'ors )-- get to t+e

s)me pri(e or sot*)re. A num/er o ot+er )(tors 'i5erenti)te en'ors

*it+ (ost o o*ners+ip. Annu)- support ees )r1; imp-ement)tion r)tes

)n' ees )r1; )n' ongoing nee' or support )ries rom en'or to

en'or. oo= to un'erst)n' )n' (on?rm t+e tot)- (ost o o*ners+ip oer

) ?e 1e)r perio'.

U-tr) gui'es its (-ients in t+e 'ee-opment o ) 'e(ision (riteri) t)/-e

t+)t 'o(uments )-- t+e )(ts g)t+ere' in t+e e)-u)tion p+)se org)ni8e'

/1 t+e )/oe (riterion.

E>pert EP Se-e(tion "riteri) Assessment

To')19s mo'ern EP s1stem proi'es m)nu)(turers t+e too-s ne(ess)r1

to improe /usiness perorm)n(e. o/ust /usiness inte--igen(e;

')s+/o)r' reporting; mo/i-e )((ess; re)-2time ')t) )((ess; integr)te'

inentor1 (ontro-; ,u)-it1; MP; )n' ot+er e)tures ()n +e-p (omp)nies*or= sm)rter; m)=e inorme' 'e(isions; )n' improe /usiness pro(esses.

4+en ()reu--1 se-e(te'; )n EP s1stem +e-ps (omp)nies su((ee' )n'

prosper in (+)nging enironments; setting t+em )p)rt rom (ompetitors.

.BPMS ie(1(-e s EP P)(=)ge ie "1(-e

Business Pro(ess M)n)gement ie "1(-e

Tr)'ition)--1; )utom)tion o /usiness pro(esses using *or=o*s me)nt

imp-ementing t+e )utom)te' pro(ess )n' no more.Business Pro(ess

M)n)gement t)=es t+is to t+e ne>t -ee-. BPM is )/out (ontinuous

/usiness pro(ess improement.

As *e-- )s )utom)ting t+e pro(ess; *e )re ()pturing t+e pro(ess in )

stru(ture' *)1; t+en monitoring )n' optimi8ing t+e pro(ess. T+is (1(-e o

pro(ess improement repe)ts (ontinuous-1 or t+e -ie o t+e pro(ess.

T+is intro'u(es ) (u-ture o (ontinu)- pro(ess improement into t+eorg)ni8)tion in ) stru(ture'

http://ultraconsultants.com/services/erp-implementation/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/http://ultraconsultants.com/services/erp-implementation/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/http://www.pnmsoft.com/resources/bpm-tutorial/bpm/


12/17

/ut e)s1 to use*)1.

T@e ste=s in a BPM ife 3yc;e are4

C Mo'e-

C Imp-ement

C E>e(ute

C MonitorC Optimi8e

Mode;

")pture t+e /usiness pro(esses )t ) +ig+ -ee-.

G)t+er Fust enoug+ 'et)i- to un'erst)n' (on(eptu)--1 +o* t+e pro(ess

*or=s.

"on(entr)te on ensuring t+e +ig+ -ee- 'et)i- is (orre(t *it+out /eing

'istr)(te' /1 t+e 'et)i- o +o* it9s going to /e imp-emente'.

!istori()--1 ()rrie' out /1 /usiness )n)-1sts; /ut simp-e2to2usete(+no-ogies su(+ )s Se,uen(e )re )--o*ing t+e /usiness m)n)ger to

un'ert)=e t+is t)s=; )s t+is is t1pi()--1 *+ere t+e in2'ept+ =no*-e'ge

re,uire' to mo'e- t+e pro(ess -ies.

Im=;ement

E>ten' t+e mo'e- to ()pture more 'et)i- re,uire' to e>e(ute t+e pro(ess;

e.g.

C e(ipients

C orm (ontro-s )n' -)1out


13/17

CEm)i- mess)ge (ontent

C S1stem integr)tion

Eecute

Inst)n(es o t+e pro(ess )re -)un(+e' )n' inter)(te' *it+ /1 t+e en'users.

Monitor

Me)sure =e1 perorm)n(e in'i()tors )n' pro(ess perorm)n(e.

ie* t+ese s. SAs i) gr)p+i()- ')s+/o)r's )n' te>tu)- reports to

monitor +o* t+e pro(ess is perorming.

Un'erst)n' *+ere t+e /ott-ene(=simum /ene?t.

ine tune t+e pro(ess.

3ontinuous Business Process Im=ro9ement

In(orpor)te t+ese (+)nges into t+e mo'e- )n' repe)t t+e (1(-e or

(ontinuous /usiness pro(ess improement.

"+)nges in t+e /usiness t+)t resu-t in ) nee' to (+)nge t+e pro(ess ()n

/e ,ui(=-1 intro'u(e' into t+e pro(ess )t t+e Optimi8e st)ge.

or )utom)ting )n e>isting pro(ess; *e *ou-' t1pi()--1 st)rt )t t+e Mo'e-

st)ge; )s *e )-re)'1 +)e ) goo' i'e) o t+e pro(ess )n' +o* it is

perorming positie-1 or neg)tie-1&.

or ) ne* pro(ess; *e 'on9t oten =no* *+)t is re,uire'; su(+ )s *+)t

resour(es *e nee' )t e)(+ st)ge. So *e *ou-' t1pi()--1 st)rt )t t+eOptimi8e st)ge )n' tr1 out some i'e)s; ()pturing t+ese in t+e Mo'e-

st)ge )s our t+oug+ts )re ormu-)te' into ) pro(ess.


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ERP ;ife cyc;e P@ases

EP -ie (1(-es; *+i(+ en(omp)ss entire 30 to 0 1e)rs o e5e(tieoper)ting -ie; )re oten (onuse' *it+ EP Imp-ement)tion ie "1(-e.Some o t+e =@ases of ERP ;ife cyc;e is s+o*n in o--o*ing 'i)gr)m.

3. ERP Ro;; out4 T+e initi)- ro-- out o )n EP s1stem itse- (onsistso )rious p+)ses (ommen(ing *it+ e,uest or Propos)- P& )n' en'or se-e(ton )n' en'ing *it+ go -ie )n' +)n' +o-'ing p+)se.Some import)nt m)tter (on(erning t+is p+)se;)s gien /e-o*; *i--+)e 'ire(t /e)ring on su/se,uent p+)ses o EP -ie(1(-e:

Degree o m)t(+ing o )ni-) EP pro'u(t to (urrent /usiness

nee' )n' e>tent o (ustomi8)tion 'one; p)rti(u-)r-1 sour(e(o'e (ustomi8)tion.


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"ommitment o t+e en'or or uture 'ee-opment )n' t+eir

?n)n(i)- +e)-t+

Support issues in(-u'ing i(ense ees )n' es()-)tion t+ereo.

. O=timiation4 Ater t+e s1stem is -ie )n' ro--e' out; t+ere *i-- /e) perio' o turmoi-. Due to -)(= o un'erst)n'ing; ) -ot p (onusion*i-- pre)i- )mongst users. T+ere *i-- /e teet+ing pro/-ems )n'some sot*)re /ugs *i-- in)ri)/-1 )ppe)r. 4it+ retr)ining; somet*e)=ing o t+e s1stem )n' )ssist)n(e rom ) responsie +e-p 'es=;t+is p+)se s+ou-' /e oer *it+in si> mont+s to one 1e)r )n' t+es1stem s+ou-' st)rt st)/i-8ing.

. Maintenance4 T+is is t+e -ongest perio' o -ie (1(-e; *+en t+eorg)ni8)tion st)rt re)-i8ing )-ue o t+eir inestment. Users *i-- get

)mi-i)r )n' st)rt o*ning t+e s1stem. Some (+)nges *i-- /e(ontinuing su(+ )s ne* reports; 'i5erent *or=o*s; some-o()-is)tion on t)>es et(. M)inten)n(e *i-- /e (oere' /1 seri(e-ee- )greement; ent)i-ing p)1ment o -i(ense ee to t+e en'or. or) (omp-i()te' s1stem; t+ere m)1 /e ) t+ir' p)rt1 en'or; +e-pingm)inten)n(e )t site. T+e -i(ense ee; 'ue to proision o es()-)tion;gets es()-)te' )t regu-)r inter)-s )n' )ter some 1e)rs; )'erse-1e5e(ts Tot)- "ost o O*ners+ip T"O&.

J. Etending "a;ues4 T+is p+)se oer-)p *it+ t+e p+)se o m)inten)n(e. Ne* or (+)nge' /usiness pro(esses ne(essi)te minor

or mo'er)te (+)nges in t+e s1stem. T+ere m)1 /e e>tensie(+)nges un'er s(en)rio su(+ )s i& imp-ementing ) ne* )((ountings1stem e.g. Intern)tion)- in)n(e eporting st)n')r' IS& ii& A ne* regu-)tor1 re,uirement -i=e S)r/)nesLO>-e1 iii& M)rgers )n')(,uis)tions< restru(turing.i& E>ten'ing t+e s1stem *it+ )'' onpo'u(ts su(+1 )s "ustomer e-)tions+ip M)n)gement )n' BusinessInte--igen(e BI&. Sometime t+e (ost (+)nges m)1 /e pro+i/itie;p)rti(u-)r-1 or s1stems *+ere ) -ot o (ustomi8)tion +)s /een 'one'uring imp-ement)tion p+)se.

P)r)--e- to /usiness (+)nges; te(+no-ogi()- (+)nges )-so o((ur.Ne* re-e)se )n' ersions )ppe)r or un'er-)1ing te(+no-ogio()-p-)torms -i=e Oper)ting S1stem )n' D)t) B)se. EP en'orsre-e)se p)t(+es )n' ersions o t+eir pro'u('ts )t regu-)r inter)-s*+i(+ nee'e' to /e in(orpor)te' in t+e e>isting s1stem. T+isusu)--1 ino-es minor or mo'e)te e5orts. But; pro/-em )rises*+ere m)n1 sot*)e o/Fe(ts *ere (ustomi8e' 'uringimp-ement)tion. etro?tting t+ese o/Fe(ts or m)=ing t+em(omp)ti)/-e *it+ -)ter ersions; m)1 turn out to /e ) m)Formigr)tion e>er(ise ino-ing e>or/it)nt (ost )n' e5ort.

K. $ecaying Performance4 or )n enterprise; /usiness nee' )n'te(+no-ogi()- re,uirement; (ontinue to eo-e. "ost; "omp-e>it1


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)n' 'i5i(u-t1 to mo'i1 )n' up')te t+e e>isting s1stem mount.i>ing e>isting s1stem is no more i)/-e )n' proi'es 'iminis+ingreturn. A-tern)ties )re inestig)te' )n' 'e(ision o reimp-ement)tion is t)=en.

. Reim=;ementation4 Simi-)r to o-- Out p+)se )s mentione')/oe. !o*eer; t+e org)ni8)tions )re /etter org)ni8e' no*. Initi)-pro(ess *i-- /e ()rrie' out more proession)--1. It is -i=e-1 t+)t t+e1*i-- )'opt more o ) )ni--) ersion *it+ minimum nee' o (ustomi8)tion; so t+)t t+e ne>t (1(-e gies ) /etter eturn onInestment OI&.


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“BPM Group11 Assign#07”

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