Leader-to-leader knowledge share meeting surrounding the strategic development of BPM.
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PEX Network invites you to the: BPM LEADERS Driving a cohesive business and IT BPM delivery strategy for increased organisational agility, efficiency and capability Designed by Leaders for Leaders: The ultimate chance for true knowledge share. The BPM Leaders meeting offers a totally new and different way for leaders to benchmark, network and progress strategic thinking through structured leader-to- leaders knowledge share. Join and share best practice to help turn your current weaknesses into future programme strengths: > The chance to be an active contributor, not just a passive listener: Through structured discussion and feedback the meeting provides a positive environment for leader collaboration and knowledge enhancement > Directly influence the scope of set discussions and align content to your most critical development needs: Discuss what matters most to the success of your BPM programme by submitting requests prior to the meeting > Walk away with actionable strategies and key guidance on the evolution of BPM: All attendees receive complimentary briefing notes and an exclusive meeting research paper based on the meetings conclusions > Tailored networking built around your unique development needs: The chance to participate in personalised 1-2-1 meetings to focus on tangible solutions to your most critical BPM challenges 20th – 21st October 2011 | The Radisson Blu Hotel, Amsterdam, The Netherlands Pre-conference training and accreditation course for BPM Leaders: CPP Levels 6 & 7 18th - 19th October 2011 BY APPLICATION ONLY FOR SENIOR BPM LEADERS Request to register and pay before the 29th July to receive early booking incentives of up to €900 off the standard meeting price “The Leaders Meeting created a fertile environment for leaders to come together in an intimate setting and connect on a professional level. It was energizing to be part of the network of talent as we generated actionable solutions for challenges that we all face with our programme deployments” – US Navy Leaders Meetings are independently developed and researched by: www.leaders-in-bpm.com
Transcript
PEX Network invites you to the:
BPM LEADERS
Driving a cohesive business and IT BPM delivery strategyfor increased organisational agility, efficiency and capability
Designed by Leaders for Leaders: The ultimate chance for true knowledge share.
The BPM Leaders meeting offers a totally new and different way for leaders to benchmark, network and progress strategic thinking through structured leader-to-leaders knowledge share. Join and share best practice to help turn your current weaknesses into future programme strengths:
> The chance to be an active contributor, not just a passive listener: Through structured discussion and feedback the meeting provides a positive environment for leader collaboration and knowledge enhancement
> Directly influence the scope of set discussions and align content to your most critical development needs: Discuss what matters most to the success of your BPM programme by submitting requests prior to the meeting
> Walk away with actionable strategies and key guidance on the evolution of BPM: All attendees receive complimentary briefing notes and an exclusive meeting research paper based on the meetings conclusions
> Tailored networking built around your unique development needs: The chance to participate in personalised 1-2-1 meetings to focus on tangible solutions to your most critical BPM challenges
20th – 21st October 2011 | The Radisson Blu Hotel, Amsterdam, The NetherlandsPre-conference training and accreditation course for BPM Leaders: CPP Levels 6 & 7 18th - 19th October 2011
BY APPLICATION ONLY FOR SENIOR BPM LEADERSRequest to register and pay before the 29th July to receive early booking incentives of up to €900 off the standard meeting price
“The Leaders Meeting created a fertile environment for leaders to come together in an intimate setting and connect on a professional
level. It was energizing to be part of the network of talent as we generated actionable solutions for challenges that we all face with our programme deployments” – US Navy
Leaders Meetings are independently developed and researched by:www.leaders-in-bpm.com
EXCLUSIVE > STRATEGIC > INTERACTIVEThe BPM Leaders Meeting is a unique cross industry platform for sharing and debating best practice regarding strategic BPM implementation. The meeting is designed specifically to explore evolving BPM models, both as a management system and as a business process infrastructure, bringing the two together in a combined approach to achieve agility, efficiency and organisational capability.
EXPECT To MEET AND ShARE IDEAS wITh LEADERS who ARE RESPoNSIBLE foR ThE STRATEGIC DEVELoPMENT AND IMPLEMENTATIoN of BPM PRoGRAMMES:
> CIO/Director IT > COO/VP Operations > Head of Business Process Excellence > Chief Enterprise/Business Architect> Chief Process Officer > Head of BPM > Head of Change & Transformation > Head of IT operations and systems
how DoES ThE LEADERS foRMAT woRK?PEX Network ‘Leaders Meetings’ operate on a unique format, designed to enable optimal knowledge share between strategic programme and project leaders. Sessions use a refined and structured discussion format to enable high-levels of constructive knowledge share, and with all outputs documented to ensure no ideas are lost along the way. These sessions will be balanced with the latest in technology insights and demonstrations as well the most recent BPM research.
PLUS: All attendees receive a complimentary research paper from Forrester Research Take part in the closing research session conducted by Chairman, Derek Miers, Principal Analysts, Forrester Research to contribute to an exclusive research paper on the development of BPM frameworks. The research will bring together and build on key conclusions form across the key meeting themes, culminating one comprehensive strategy document on the future of BPM maturity.
www.forrester.com
1 15 minutes overview on session leader background and key issues in the discussion topic. Session leaders will be asked to draw on examples and reference points from their own organisations and personal experience to encourage productive and value driven discussions.
2 Session leaders then break down the topic into 4 key questions, challenges or scenarios for the meeting attendees to address.
3 Meeting attendees are then split into 4 working groups (each with a flip chart) and given 30 minutes to work through the scenario given and find solutions.
4 Each group then takes 10 minutes to feedback key learning and conclusions from the discussion group.
5 Summary and conclusions are given by the session leaders, with key take-aways and action points for leaders highlighted.
6 Feedback is documented by IQPC PEX Network representation and built into exclusive post meeting briefing documents.
YOUR FACILITATORS:
Facilitators selected to help steer and shape your leaders discussions include:> Tim Weare, Head of Enterprise Architecture, Centrica Group> Adrian Samareanu, VP Business Process & Global CIO, Volvo Financial Services> David Bell, VP – Head of BPM Technology, Deutsche Bank> Lionel Loiseau, Head of BPM Competency Centre, BNP Paribas> Vinod Jain, VP, BNY Mellon> John Macdonald, Divisional Director Business Process, TNT Express> Anthony O’Hara, Chief Architect - Strategy & Architecture, Leaseplan UK> Sebastian Risse, VP, Head of BPM Capability, Credit Suisse> Matthew Norton, Head of Business Improvement Practice, Barclaycard> 2011 BPM Awards Winner Senem Kilic, Business Process Development & Customer Services Manager, Schenker Arkas Nakliyat ve Ticaret AS
Plus Industry Insights, the latest research and next generation strategies from:> Derek Miers, Principal Analyst, Forrester Research> Alex Peters, Principal Analyst, Forrester Research> Steve Towers, Founder, BP Group & ‘Outside-In’ Methodology
About the Process Excellence NetworkProcess Excellence Network: A division of IQPC, provides access to a treasure chest of relevant content for Process Excellence practitioners.
Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world, both face-to-face and online.
The Process Excellence Network is enhanced by an active online community of your professional peers, as well and face-to-face Summits and events that take place across the globe. Collectively we help you discover what the best are doing to get measurable results through Process Excellence and to seek actionable solutions to specific process problems through worldwide mass collaboration.
None of us has the time for continuous trial and error learning. We must learn more and more from the experiences of others. Learning is nothing more than thinking with other people’s ideas. We bring you the best ideas in a variety of media forms from outstanding academics and practicing professionals.
In short, Process Excellence Network, (often known as PEX Network) enables you to advance your own process excellence journey by increasing your idea sources, widening your contacts and friendships and participating in ongoing formal and informal learning opportunities.
In Summary: Process Excellence Network is uniquely positioned to provide a comprehensive library of both online and face-to-face content, including first-rate columns, articles, webinars, podcasts, video presentations, and of course globally renown industry events. Through every medium we strive to make your learning an exciting, dynamic, interactive experience.
We are constantly striving to improve our content delivery methodologies. In 2011 we will be introducing many new ways for you to learn. Stay updated. The best is yet to come.
Become a Process Excellence Network member today!
www.pexnetwork.com
REqUEST TO REGISTER YOUR PLACE TODAY. TEl: +44 ()) 207 368 9300 Email: [email protected] and www.leaders-in-bpm.com
MEETING AGENDA: DAy 1 – 20Th oCToBER8.00: Registration and Networking
8.30: Welcome from Meeting Chairman:
8.35: Welcome from PEX network
CREATING A PRO-ACTIVE ROADMAP FOR STRATEGIC TRANSFORMATION: RATED INTHE TOP 3 MANAGEMENT CONCERNS IN THE PEX NETWORK & FORRESTER SURVEY
8.40: Meeting agenda setter and Introduction to strategic business transformation Part 1: Building a strategic transformation engagement programme This presentation will introduce you to an overarching transformational framework that provides the basis for assessing and introducing methods, tools and techniques, helping you build a robust organisational change method. The framework itself encompasses: > The engagement of the executives to embrace an appropriate organisational vision, and then ensure their support through ongoing leadership > How to structure and charter a BPM Centre of Expertise (CoE) along with effective governance principles to support the programme > How the creation of a target operating model supports a comprehensive future state business architecture, describing the capabilities of the firm and the business services it uses to deliver value to customers > How to engage the organisation to create a holistic vision for an individual change objective, delivering compelling customer experiences and providing the target for process improvement projects
Part 2: Setting key meeting deliverables and expectations > Goals of the leadership meeting > Set the scene for the following 4 key meeting themes, how the fit together and their importance to delivering a sustainable transformation approach. > Overview of how the sessions will work > Key outcomes expected on day 2 for interactive research exercise Session led by Derek Miers, Principal Analyst, Forrester Research
9.40: Coffee & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting.
Leaders pick from a choice of 2 themed tracks – please register yourpreference upon registration
THEME 1: Strategic BPM and Transformation THEME 2: Architecting for Change
10.10 – 10.40 Leaders Discussion session 1Why is BPM critical for organisations today? > What’s driving the organisational agenda? And how does BPM support that? What’s happening at C-suite/business level that is making BPM important?> The evolving nature of BPM: Where are we today and where do we need to be tomorrow?> Why is the business coming to an understanding of BPM? And what can BPM do for the business?> Defining the end goal and guiding the journey. What does true enterprise process maturity look like?
Session open for Sponsorship. Email enquire @iqpc for more information.
10.10 – 10.40 Leaders Discussion session 1Defining and implementing a target operating modelConnecting key business imperatives with operational delivery capabilities this session will start to define, what processes and operational models we need to deliver. Following this, leaders will discuss how to best connect business, process and IT architectures into one cohesive Target Operating Model.> Architecting with the end in mind: Solidifying the link between organisational design and BPM architecture?> Linking strategy with IT architecture: Practical approaches for cascading key Organisational Design into Process Design and IT architecture> Rethinking the standard operating and process model to drive new business capabilities: Designing and building the new process architecture from the ground upwards for a complete end-to-end process frameworkTim Weare, Head of Enterprise Architecture, Centrica Group
www.forrester.com
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11.40 – 1.10 Leaders Discussion session 2BPM Organisational structures: Creating a collaborative BPM model crossing IT and the business This session will look at different approaches to BPM organisational structures and the pros and cons for each approach.> Analysing cohesive IT/operations led management frameworks: Balancing demands and creating two-way collaboration between business stakeholders and technical BPM development> Siloed to cross siloed BPM structures> Global vs. local/business line BPM structures: Opportunities and challenge with enterprise and localised approaches to process management> Centralised vs. decentralised BPM approaches: What the benefits and concerns regarding setting up and running BPM CoEs?Lionel Loiseau, Head of BPM Competency Centre, BNP Paribas
2.15 – 3.45: Leaders Discussion session 3Setting the vision: The role of executive governance in driving BPM transformationIn this discussion leaders will discuss and compare exactly what a successful and sustainable Process Governance framework lookslike. Discussion areas include:> How do you truly put BPM on the executive map: Ensuring BPM strategy is discussed, supported and driven as a key strategy from the executive level> Driving and disseminating the vision for the enterprise strategy through strong executive sponsorship and clear operational governance frameworks> Governance through people: How can we better instil process accountability within business divisions?> Building BPM into the key strategic performance metrics and objectives for increased business capability: Linking in with both short and long-term business goalsAlex Peters, Principal Analyst, Forrester Research
11.40 – 1.10 Leaders Discussion session 2Enterprise BPM: Creating an global process arch> In today’s increasingly complex global organisations is creating one enterprise architecture really possible? And if so, what does it look like?> How do you move from a functional modularity and siloed frameworks to an enterprise system for Business Process Management> Creating a true end-to-end process approach that links to SOA and the next level of customer orientated architectures> Creating uniformity across the organisation: Collaborating process infrastructures across existing organisational siloesDavid Bell, VP – Head of BPM Technology, Deutsche Bank
2.15 – 3.45: Leaders Discussion session 3Enterprise Architecture 2: Aligning EA and IT to the business strategyIn this session leaders will discuss how concepts of EA can better be aligned and built around the critical business strategy.> The challenges with creating a process model that is both aligned to the global process structure and flexible to local legacy systems, processes and needs> How to build a effective EA structure from day one: starting with organisational and process design and mapping this into EA and BPM> Using business analysis to decide key EA requirements and linking to the SOAAnthony O’Hara, Chief Architect - Strategy & Architecture, Leaseplan UK
1.10: Lunch & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting.
3.45: Coffee & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting.
1.45: How does the DEMO DRIVE work? 1. Enter the exhibit hall and pick up your bingo card upon entry 2. Take 5 minutes to grab a coffee before the Demo drives begin and choose the 3 booths you want to attend for the 30 minutes 3. When the bell rings the first demo begins – make sure you are at the correct booth and ready to begin. The demo will last for 10 minutes and at the end you will get your bingo card stamped 4. When the bell rings again move onto your next demo 5. Bell rings again and repeat for the last time 6. At the completion of your 3 demo hand in your bingo card for entry into a cash prize draw – to be announced at the end of the meeting
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THEME 1: Strategic BPM and Transformation THEME 2: Architecting for Change
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MEETING AGENDA: DAy 2 – 21ST oCToBER8.00: Coffee and Networking
8.15: Chairman’s recap on key learning points from meeting day 1
8.30: Technology application panel: Assessing and debating the real business value attributed to new and emerging BPM technologies With so many new application and platforms emerging in the BPM market, how as a leader can you accurately assess business value and investment? Join this lively and business led IT debate to evaluate which of the latest platforms and technologies are really worth investing in for 2012. > Cloud based BPM platforms > Opensource BPM > Social BPM > Process simulation technologies > Social BPM > Case Management
THEME 3: Engaging the business and embedding the change THEME 4: The Customer & Business Impact
9.30 – 11.00:Leaders Discussion session 5Engaging the business in BPM: Creating a culture day-to-day process efficiencyIn this discussion group, leaders will look at strategies for engaging the business to own and be accountable for day-to-day process management. Topics for discussion include:> How to create a bottom up approach for BPM: Leveraging insights and feedback on processes within the business and encouraging them to drive process change> Creating a sustainable process culture: Changing people’s behaviours and mindset to be process centric. What are the strategies to do this?> What role does process documentation and modelling technologies have in terms of creating individual accountability for process management? What can you do ton help increase day-to-day usage of BPM tools and information?> What impacts can emerging disciplines such as social BPM have on the ability to embed engagement in BPM?Senem Kilic, Business Process Development & Customer Services Manager, Schenker Arkas Nakliyat ve Ticaret AS
9.30 – 11.00:Leaders Discussion session 5Putting the customer at the centre: An integrated model for Outside-In Process Management> How do you design the customer experience? How can BPM strategies be evolved to help deliver this?> Strategies and challenges with moving from a internally driven to customer driven process model: New strategies for creating a customer driven process architecture> Integrating the concept of Successful Customer Outcomes (SCO) into your pre-existing BPM frameworks > Integrating your current approaches and technology into the ‘outside-in’ approach Steve Towers, Founder, BP Group & ‘Outside-In’ BPM approach
www.forrester.com
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4.15 – 5.45: Leaders Discussion session 4BPM, a cohesive approach to Business Process Improvement: How does BPM fit with other Business Process Improvement frameworks?In many organisations process improvement and BPM programs stand alone or are even conflicting in approach. As we search for a more comprehensive and sustainable approach to complete business excellence, how can the competing process methodologies be best brought together for optimise results?> Integrating BPM with complimentary Process Improvement programmes across the business to a cohesive approach to business change: How does this fit together in other organisations?> Lean and BPM: How can the Lean tools be used to complement understanding of critical value streams and efficiency during BPM deployment> Using BPM to enable and build on end-to-end value stream mapping: Moving from individual improvements to value streamsSebastian Risse, VP, Head of BPM Capability, Credit Suisse
4.15 – 5.45: Leaders Discussion session 4Enabling Operational intelligence for the responsive and agile enterprise> How well do you know your business? Linking business and real time operational intelligence into BPM platforms for greater awareness and responsiveness > Are BI, OI and BAM stand alone disciplines or should they be integrated as part of the BPM process? How is best to manage this from an IT ownership and governance point of view?> What new platforms are now available that allow BI and BAM to feed into and create real time dash boards for use in Business process improvement and key decision making? How can these be used to best effect to optimise business value?> Linking business and operational intelligence information to complex event processing to solve operational anomalies quicklySession open for sponsorship: For more information and updates email [email protected]
5.45: Chairman’s Summary and feedback from themed track sessions key learning points
6.00: Close of day and Networking Drinks
www.forrester.com
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2.00 – 3.30: Leaders Discussion session 7Process Standardisation vs. business change and innovation: Can the two concepts co-exist?The global economy is fast changing, meaning that businesses today need to be able to adapt quickly to change, or loose out to more agile competitors. This discussion group will look at how BPM can be aligned not just for efficiency but for increased innovation and agility:> How do you work with process standardisation and still keep some kind of innovation and ability to adapt quickly to change? > Can standardising and automating your processes too much hinder change, agility and creativity? How far should you go?> How to you let operational leaders know of critical process changes and ensure these are documented and implemented quickly?Adrian Samareanu, VP Business Process & Global CIO, Volvo Financial Services
2.00 – 3.30: Leaders Discussion session 7Capturing business impact: Measuring and communicating value/ROI to the business from BPMToo often BPM programme fail to capture accurate ROI and business impact. With this in mind, how can we justify the ongoing support and investment in BPM as a key driver for business enablement? This leadership discussion session will analyse in depth the different strategies for measure ROI on BPM within the business and address this issue in light of key business learnings: > What KPIs and metrics are most relevant? How do you measure financial return on investment?> What really matters to the executive board? Communicating value and ROI to business and executive management from BPM> Ensuring the BPM delivery and ROI metrics are linked to short and long term business needs and critical points for development> How BPM supports compliance and outsourcing model to deliver best value?Vinod Jain, VP, BNY Mellon
1.00: Lunch & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting
3.30: Coffee & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting.
4.00 : Leaders Meeting Wrap Up and Next Steps By this stage you will have heard from many great BPM leaders, but the reality is that the lessons learnt need to be applied and interpreted. Pulling together the outputs from earlier discussions, this session will allow you to dive deeper, setting out the issues as you see them, collectively exploring and establishing action plans. Based on a round table format: > Session leaders from the conference program will facilitate your conversations, bringing their conclusions and thoughts to help the frame the agenda, outlining challenges for the table. > Delegates will then discuss, further developing their ideas on how to apply the methods and techniques in their own situation, identifying challenges and pitfalls as well potential ways of overcoming them. > This highly inclusive format will conclude with each delegate outlining their own action plan and providing observations on lessons learnt, which will feed into the collective research outputs. All leaders in attendance of this active research session will receive a complimentary copy of any research documents based on the outputs (collated by Forrester Research). Session led by Derek Miers, Principle Analyst, Forrester Research
5.50: End of Day 2
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11.30 – 1.00:Leaders Discussion session 6Improving business/IT communication: Ensuring everyone is speaking the same languageThis discussion group will analyse strategies for creating clear and ongoing communication structures between IT and the business to ensure a real understanding of future business requirements and capability needs.> Does the current language of BPM put off the business and make engagement hard?> How can we adapt BPM language in a day-to-day context to improve communication across the enterprise?> Is there a common understanding as to what ‘BPM’ means? And does this lead to internal misunderstandings?> Creating and communicating a shared end vision for BPM and what it means for the businessJohn Macdonald, Divisional Director Business Process, TNT Express
11.30 – 1.00:Leaders Discussion session 6Creating a customer driven business process architecture> Understanding and mapping the customer journey, to truly understand what the customer experiences > Creating a customer architecture: How to understand what the customer really wants, and then re-orientating your internal processes and metrics to match > Performance measurement: Linking traditional lagging customer satisfaction metrics to leading indicators for a more pro-active approach to business process excellence > Linking successful customer outcomes to legacy process frameworks and approaches Matthew Norton, Head of Business Improvement Practice, Barclaycard
11.00: Coffee & Networking Structured 1-1 meetings based on BPM development needs. Meetings will be arranged based on attendee profiles, requirements for development and areas of significant interest. Timetables will be released for individual 1-1 meetings 1 week prior to the BPM Leaders Meeting.
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TERMS & CONDITIONS: Please read the information listed below as each bookingis subject to IQPC Ltd standard terms and conditions.
Payment Terms: Upon completion and return of the registration form full paymentis required no later than 5 business days from the date of invoice. Payment ofinvoices by means other than by credit card or purchase order UK Plc and UKgovernment bodies only) will be subject to a 65 plus VAT per delegate (processingfee). Payment must be received prior to the conference date. We reserve the rightto refuse admission to the conference if payment has not been received.
IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: Youmay substitute delegates at any time by providing reasonable advance notice toIQPC. For any cancellations received in writing not less than eight (8) days prior tothe conference, you will receive a 90% credit to be used at another IQPCconference which must occur within one year from the date of issuance of suchcredit. An administration fee of 10% of the contract fee will be retained by IQPCfor all permitted cancellations. No credit will be issued for any cancellationsoccurring within seven (7) days (inclusive) of the conference. In the event that IQPCcancels an event for any reason, you will receive a credit for 100% of the contractfee paid. You may use this credit for another IQPC event to be mutually agreedwith IQPC, which must occur within one year from the date of cancellation. In theevent that IQPC postpones an event for any reason and the delegate is unable orunwilling to attend in on the rescheduled date, you will receive a credit for 100%of the contract fee paid. You may use this credit for another IQPC event to be* To qualify for discounts, payment must be received with booking by the early registration deadline. Early booking discounts
are not valid in conjunction with any other offer.
NL VAT charged at 19%. VAT Registration #: NL 8078 84 728 B 01
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20th – 21st October 2011 | The Radisson Hotel Blu, Amsterdam, TheNetherlands. Please visit www.leaders-in-bpm.com for updates.
DATE & VENUE
I’d like to apply for BPM Leaders Meeting options:
Name ____________________________________________ Job Title _________________________________________
Please note your application for registration will be considered upon submission and additional profiling requested. Based onthe senior nature of this event, attendees will be accepted from the following remits:• Global/regional programme leaders • Decision makers and budget holders for BPM• VP – C-level business responsibility with an interest in BPM
mutually agreed with IQPC, which must occur within one year from the dateof postponement. Except as specified above, no credits will be issued forcancellations. There are no refunds given under any circumstances. IQPC is notresponsible for any loss or damage as a result of a substitution, alteration orcancellation/postponement of an event. IQPC shall assume no liabilitywhatsoever in the event this conference is cancelled, rescheduled or postponeddue to a fortuitous event, Act of God, unforeseen occurrence or any other eventthat renders performance of this conference impracticable, illegal or impossible.For purposes of this clause, a fortuitous event shall include, but not be limitedto: war, fire, labour strike, extreme weather or other emergency. Please notethat while speakers and topics were confirmed at the time of publishing,circumstances beyond the control of the organizers may necessitatesubstitutions, alterations or cancellations of the speakers and/or topics. Assuch, IQPC reserves the right to alter or modify the advertised speakersand/or topics if necessary without any liability to you whatsoever. Anysubstitutions or alterations will be updated on our web page as soon aspossible.
Discounts: All ‘Early Bird’ Discounts require payment at time of registrationand before the cut-off date in order to receive any discount. Any otherdiscounts offered by IQPC (including team discounts) require payment at timeof registration. Discount offers cannot be combined with any other offers.
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Bank: HSBC Bank Plc
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There will be no attendee passes available for solution providers of any kind. For alternative information on sponsorship opportunities please email [email protected]
Pre-conference training and accreditation course for BPM Leaders: CPP levels 6 & 7 18th & 19th October 2011
The Certified Process Professional® (CPP) Program takes BPM Training to an entirely new level. Delivered by BP Group Coaches and Partners across the globe this premier leadership training course is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver!
> Uncover Process Improvement opportunities in just hours - in any process, big or small > Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment > Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes > Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today. Levels 6 & 7 are designed for leadership teams looking to connect Business process thinking to organization strategy, growth and the ‘Triple Crown’.
CONTENTA dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
WHO SHOULD ATTEND: Senior executives and programme leaders for BPM.
RESULTSCourse attendees will learn how to:1. Exploit process management for triple crown benefits with sustained high performance: Reduce costs, enhance service and improve revenues at the same time2. Develop performance metrics for end-to-end processes3. Link processes to enterprise business goal4. Coach and align people for performance and process management5. Improve business performance immediately (15-40% within 90 days) 6. Establish a method to sustain continuous improvement (annual improvements 15-20%)7. Achieve the tactical and strategic payoffs of process
About Your Facilitator:Steve Towers - Lead Coach & co-founder, BP Group
Steve works with a team of highly experienced hand picked business professional across the globe helping individuals and organisations realise the benefits of Enterprise BPM aka Outside-In. A seasoned practitioner with over 30 years of hands-on experience, Steve is one of industry’s noted experts in Advanced BPM and Performance
transformation. He heads the Research & Professional Services network within the BP Group. As a co-founder of www.bpgroup.org in 1992 Steve developed the world’s first and premier network for Process & Performance professionals. Now in 118 countries with membership of 50,000+.
A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka ‘Outside-In ‘. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.
An inspirational speaker (he has chaired and keynoted at more than 25 international conferences since 2001), contributor to leading journals and author of several books including
> A Senior Executives Guide to BPR (1994)> In Search of BPM Excellence (2004)> Thrive! How to Succeed in the Age of the Customer” (2005)> Customer Expectation Management - Success without Exception (2006)> Outside-In. The Secret of the 21st century leading companies (2010)
Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe. He advises several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished CXO’s heading up Global 500 companies.
SPONSORS
www.global360.com
www.progress.com
MEDIA PARTNERS
TERMS & CONDITIONS: Please read the information listed below as each bookingis subject to IQPC Ltd standard terms and conditions.
Payment Terms: Upon completion and return of the registration form full paymentis required no later than 5 business days from the date of invoice. Payment ofinvoices by means other than by credit card or purchase order UK Plc and UKgovernment bodies only) will be subject to a 65 plus VAT per delegate (processingfee). Payment must be received prior to the conference date. We reserve the rightto refuse admission to the conference if payment has not been received.
IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: Youmay substitute delegates at any time by providing reasonable advance notice toIQPC. For any cancellations received in writing not less than eight (8) days prior tothe conference, you will receive a 90% credit to be used at another IQPCconference which must occur within one year from the date of issuance of suchcredit. An administration fee of 10% of the contract fee will be retained by IQPCfor all permitted cancellations. No credit will be issued for any cancellationsoccurring within seven (7) days (inclusive) of the conference. In the event that IQPCcancels an event for any reason, you will receive a credit for 100% of the contractfee paid. You may use this credit for another IQPC event to be mutually agreedwith IQPC, which must occur within one year from the date of cancellation. In theevent that IQPC postpones an event for any reason and the delegate is unable orunwilling to attend in on the rescheduled date, you will receive a credit for 100%of the contract fee paid. You may use this credit for another IQPC event to be* To qualify for discounts, payment must be received with booking by the early registration deadline. Early booking discounts
are not valid in conjunction with any other offer.
NL VAT charged at 19%. VAT Registration #: NL 8078 84 728 B 01
noitamrofnI noitartsigeR
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20th – 21st October 2011 | The Radisson Hotel Blu, Amsterdam, TheNetherlands. Please visit www.leaders-in-bpm.com for updates.
DATE & VENUE
I’d like to apply for BPM Leaders Meeting options:
Name ____________________________________________ Job Title _________________________________________
Please note your application for registration will be considered upon submission and additional profiling requested. Based onthe senior nature of this event, attendees will be accepted from the following remits:• Global/regional programme leaders • Decision makers and budget holders for BPM• VP – C-level business responsibility with an interest in BPM
mutually agreed with IQPC, which must occur within one year from the dateof postponement. Except as specified above, no credits will be issued forcancellations. There are no refunds given under any circumstances. IQPC is notresponsible for any loss or damage as a result of a substitution, alteration orcancellation/postponement of an event. IQPC shall assume no liabilitywhatsoever in the event this conference is cancelled, rescheduled or postponeddue to a fortuitous event, Act of God, unforeseen occurrence or any other eventthat renders performance of this conference impracticable, illegal or impossible.For purposes of this clause, a fortuitous event shall include, but not be limitedto: war, fire, labour strike, extreme weather or other emergency. Please notethat while speakers and topics were confirmed at the time of publishing,circumstances beyond the control of the organizers may necessitatesubstitutions, alterations or cancellations of the speakers and/or topics. Assuch, IQPC reserves the right to alter or modify the advertised speakersand/or topics if necessary without any liability to you whatsoever. Anysubstitutions or alterations will be updated on our web page as soon aspossible.
Discounts: All ‘Early Bird’ Discounts require payment at time of registrationand before the cut-off date in order to receive any discount. Any otherdiscounts offered by IQPC (including team discounts) require payment at timeof registration. Discount offers cannot be combined with any other offers.
Please do not pass my information to any third party
Account name:International Quality &Productivity Centre Ltd.
Bank: HSBC Bank Plc
67 George Street, Richmond
Surrey TW9 1HG, UnitedKingdom
There will be no attendee passes available for solution providers of any kind. For alternative information on sponsorship opportunities please email [email protected]
Register and pay before 1st July 2011*
Register and pay before 29th July 2011*
Register and pay before 26th August 2011*
Register and pay before 23rd September 2011*
Standard Price
Business Rates2 day meeting pass €799 + VAT
(save €900)€999 + VAT (save €700)
€1199 + VAT (save €500)
€1399 + VAT (save €300)
€1699 + VAT
Public Sector Rates2 day meeting pass €499 + VAT
(save €400)€599 + VAT (save €300)
€699 + VAT (save €200)
€799 + VAT (save €100)
€899 + VAT
Optional Meetings Selections (must be selected and booked separately) Evening pass €150 + VAT (save €50) €200 + VATCPP Training 6 & 7 (Accredited)
