BRAIN TELECOMMUNICATION

LIMITED

2Training Intervention’s in job skills

•BBA(HONS) 8TH SEMESTER

Group Members:• Syed Naeem Ali Shah……145……….…

naeem_1994@ymail.com

• Muhammad Shahid….…..133…...mshahidarain10@gmail.com

• Siraj Munir Khan…………..144…..siraj.munir.khan@gmail.com

3What is Brain LTD.

• Who invent the first pc virus in the world

• Who firstly introduce optical fiber in Pakistan

• Who introduces the open pipe technique of bandwidth

• Who launces VOIP in Pakistan

• Who Introduces Smart tv first

“All Anserws led BRAIN LTD.”

4Brain NET

• Pioneer in Internet Services industry of Pakistan.• 1982 and appeared as a successful business of hardware

solutions. • 1992 Brain was honored and appreciated to be the

innovator of emailing system in Pakistan's IT industry. • 1996 Brain incorporated Brain NET to commence Internet

Services and retained an honor of First Internet Service Provider of Pakistan.• Being pioneer in ISP industry, (PTA) to run Telecom

operations in Lahore under BrainTEL.

5Brain Department’s

Brain NETBrain CorporateBrain TELBrain Soft

6CBA(Cost Benefit Analysis)

• In CBA, benefits and costs are expressed in monetary terms, and are adjusted for the time value of money, so that all flows of benefits and flows of project costs over time

7Cost of Training

• Facilitator fees

• Training design

• Course materials

• Videos and workbooks

• Facilities rental

• Equipment rentals (such as overhead projectors)

• Production downtime (including employee time off the job)

• Video conferencing facilities

• Specialized computer equipment

• Administration (such as registration procedures or confirmation notices)

8Potential Savings Generated

•Fewer errors •Reduced customer turnover •Less equipment downtime • Increased revenue collection •Faster equipment startup time

9Calculate the Potential Savings

• FOR EXAMPLE:

• Current level of performance (for example, 200 error rates per month; six lost customer accounts per month)

• Identify the change that training can produce (for example, reduce errors to 50 per month).

• Calculate the savings that the target criteria will generate (for example: 200 errors - 50 errors = decrease of 150 errors per month=savings)

10How are Training Cost Calculated?

1. DEVELOPMENT COSTTrainer costcontractors

2. DELIVERY COSTMaterialsTravels

3. INDIRECT COSTClerical/AdministrativeTelephone

4. OVERHEAD COSTInsurance, interest, legal

fees, repairs, taxes, telephone bills, travel expenditures

5. TRAINEE COSTTrainee time

11Benefits

• In simple words, something additional that derived from the training in comparison with past performance of the employees is called benefits.

12Benefits Calculation

Benefits are calculated on the evaluation of performance that calculated according to the performance indicators

Productivity Improvement Quality Improvement Cost Reductions Work Habits & Procedures Time Saving

13Types of Benefits

• Organizational Benefits

• Employee Benefits

14Organizational Benefits

• Increased Sales

• Better Customer Service

• Understanding of links b/w customer service & sales

• Understanding of what customer makes a buy

• Up-Selling, Cross-Selling & On-Selling to other products

• Delivering company’s image

15Organizational Benefits

• Reduced employee turnover and absenteeism

• Reduced recruitment cost

• Competitiveness

• Market share

• Profitability

• Time Saving

16Employee Benefits

• Morale enhancement

• Builds Confidence

• As a Motivator

• Builds Efficiency

• Career Development

• Skills Development

17Measurment of Benefits

Quantitative Benefits:Sales • Executive & officers enhanced• Errors going less• Absenteeism going less Qualitative • Communication Skills Good• Deadline meeting (good timing)

18

Benefit Analysis BRAIN TELECOMMUNICATION LIMITED

Brain TELTraining VOIP Telephony After Training After Month

For the six month ended july, 2014 QuantitativeSales Before Rs After Rs Benefits RsExecutive 633000 733500 100500Officer 40000 44000 4000Errors 12850 99949 2901Absentism Executive 20775 346 20429Officer 2308 289 2019

Net Amount 129849 

QualitativeCommunication Skills 70% Fluency 80 % Fluency 10%Deadline Meeting 2 out of 5 3.5 out of 5 1.5

19WHAT IS ROI?

• ROI measurement is the process of collecting and analysing the performance data, and translating this into a measurement of real financial benefit to the organisation.

• This benefit is then compared to the cost of creating this benefit through training and measurement.

• ROI is expressed as:• ROI = Benefits/Costs * 100

20Why Train?

Some possible reasons are:• Cost savings• Increased sales• Improved productivity, competitiveness, and profitability

Sometimes the reasons do not appear to be connected to a monetary value, but they relate to:• Improved customer satisfaction• Improved technological expertise• Better staff morale and management-staff relations• Greater staff flexibility and loyalty• Enhanced decision making

21Evaluation of Training

Kirkpatrick’s four Levels of Evaluation; Phillips added ROI as the fifth 1. REACTION AND PLANNED ACTION

2. LEARNING

3. APPLICATION AND IMPLEMENTATION

4. BUSINESS IMPACT

5. ROI

22DATA COLLECTION METHOD

• QUESTIONNAIRES• KNOWLEDGE TESTS• SURVEYS • ON THE JOB OBSERVATION• INTERVIEWS• FOCUS GROUPS• ACTION PLANS• PERFORMANCE DATA MONITORING

23Table

SALES

  COST BEFORE AFTER BENEFIT ROI

OFFICERS  170,796

633000 733500 100500 58.8 %

EXECUTIVES 40,000 44,000 4000 2.3%

ERRORS

    12,850 99,949 2,901 1.69

ABSENTEESIM          

OFFICERS   20,775 346 20429 11.9 %

EXECUTIVES   2,308 289 2,019 1.1 %

ROI OF QUALITATIVE DATA

    708,933 878,084 169,151 99 %

24Table:

  BEFORE AFTER RESULT

COMMUNICATION

70 % 80 % 10 %

DEADLINE MEETING

2/5 3.5/5 1.5

ROI WITH RESPECT TO QUALITATIVE DATA:

THANK YOU