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customer satisfaction and switching cost toward trust in the brand and customer retention of simpati in jember.pdf by Submission date: 12-Apr-2018 01:17PM (UTC+0700) Submission ID: 945437210 File name: customer satisf action and switching cost toward trust in the brand and customer retention of simpati in jember.pdf (3.13M) Word count: 6542 Character count: 36593
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Page 1: brand and customer retention of switching cost toward ...

customer satisfaction andswitching cost toward trust in thebrand and customer retention of

simpati in jember.pdfby

Submission date: 12-Apr-2018 01:17PM (UTC+0700)Submission ID: 945437210File name: customer satisf action and switching cost toward trust in the brand and customer retention ofsimpati in jember.pdf (3.13M)Word count: 6542Character count: 36593

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17%SIMILARITY INDEX

9%INTERNET SOURCES

9%PUBLICATIONS

10%STUDENT PAPERS

1 5%

2 3%

3 3%

4 2%

5 1%

6 1%

7

customer satisfaction and switching cost toward trust in thebrand and customer retention of simpati in jember.pdfORIGINALITY REPORT

PRIMARY SOURCES

www.mcser.orgInternet Source

Submitted to University of West FloridaStudent Paper

Submitted to University of WolverhamptonStudent Paper

Minarti, Sri Ningsih, and Waseso Segoro. "TheInfluence of Customer Satisfaction, SwitchingCost and Trusts in a Brand on CustomerLoyalty – The Survey on Student as im3 Usersin Depok, Indonesia", Procedia - Social andBehavioral Sciences, 2014.Publicat ion

Submitted to Aspen UniversityStudent Paper

Submitted to Universiti Putra MalaysiaStudent Paper

Submitted to Waikato Institute of Technology

Page 15: brand and customer retention of switching cost toward ...

1%

8 1%

9 1%

Exclude quotes On

Exclude bibliography On

Exclude matches < 1%

Student Paper

www.ejournal-s1.undip.ac.idInternet Source

Submitted to University of Wales, BangorStudent Paper


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