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Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a...

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Make This Document Your Own Step 2: Replace Our Placeholder Logo on the Title Slide with Your Own Logo Select View > Master > Slide Master Right click on the placeholder logo on the title slide (2 nd slide), select “Change Picture”, then navigate to the image you want to include and insert it. Step 1: Replace Our Placeholder Logo on the Upper Right Hand Corner of Each Slide with Your Own Logo Select View > Master > Slide Master Right click on the placeholder logo in the upper right hand corner of the very first slide, s elect “Change Picture”, then navigate to the image you want to include and insert it. Brand the Document with Your Logo
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Page 1: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Make This Document Your Own

Step 2: Replace Our Placeholder Logo on the Title Slide with Your Own Logo

•Select View > Master > Slide Master

•Right click on the placeholder logo on the title slide (2nd slide), select “Change Picture”, then navigate to the image you want to include and insert it.

Step 1: Replace Our Placeholder Logo on the Upper Right Hand Corner of Each Slide with Your Own Logo

• Select View > Master > Slide Master

• Right click on the placeholder logo in the upper right hand corner of the very first slide, select “Change Picture”, then navigate to the image you want to include and insert it.

Brand the Document with Your Logo

Page 2: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Make This Document Your Own

Step 3: Replace our placeholder logo on the “EMV Ready” slide with your own logo (Slide 22)

•Select View > Master > Slide Master

•Right click on the placeholder logo on slide 22, select “Change Picture”, then navigate to the image you want to include and insert it.

Step 4: Update our Products to Match Yours on Slide 23

• If you refer to our products by their original names, you can skip this step

• If you have white-labeled our SwIPe and/or iProcess applications, make sure to change out our product logos to match yours and update the text on this slide, as well as slide 23, to match your products.

Brand the Document with Your Logo & Products

Page 3: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Make This Document Your Own Remove Unwanted Slides & Save Your Document

Step 3: Remove Any Unwanted Slides

•Along the left hand side you will see thumbnails of each slide; the one that is selected is highlighted in orange around it.

•If you decide to delete any slides, simply click on that slide’s thumbnail and either hit the delete key on your keyboard or right click and select “Delete slide”

•Don’t forget to delete the “Make This Document Your Own” slides!

Step 4: Save your Document

• Once you have branded your document, deleted unwanted slides and made any additional changes, you can save the document.

• We recommend saving the document as a PDF file so your merchants can reference the document without having to view it as a PowerPoint presentation.

• To save, select File > Save As > name your file > select PDF > Save

Page 4: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

EMV Overview

Get Familiar with EMV & Our Plans to Support it

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EMV 101Understanding the Basics of EMV Technology

Get to Know the Chip

Page 6: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

What is EMV?

EMV, which stands for Europay, MasterCard and Visa, is the technology behind that tiny microchip that’s showing up on new credit and debit cards everywhere in the U.S. This tiny little chip has huge benefits when it comes to protecting against fraud for card-present transactions. It

offers better data security than magnetic stripe transactions and makes counterfeiting a card next to impossible.

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Understanding EMV & the Technology that Powers EMV Cards

Embedded Microchip

Embedded AntennaThis microprocessor chip is what turns the card into a smart card and enables it to communicate secure EMV transaction data to an EMV terminal.

This antenna connects to the embedded microchip and communicates the secure

EMV transaction data to a point of sale terminal via NFC

technology.

Page 7: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Ways to Accept EMV

Contact EMV

Contact EMV payments require a customer to put their EMV card into the slot of an

EMV terminal. While the card remains in the terminal, the embedded chip and the

terminal communicate to verify the card is real and to validate the cardholder’s

identity.

Understanding the 3 Ways EMV Payments Can Be Accepted

Contactless EMV

Contactless EMV payments allow customers to tap their card against the EMV terminal, enabling the terminal to communicate with

the card’s embedded antenna via NFC technology while still using the EMV security

standards.

Mobile EMV

Mobile EMV payments allow customers to upload their EMV card credentials onto their mobile phone. Then, when it’s time for payment, a

customer can tap their phone against the terminal, which then communicates with the phone’s

antenna via NFC technology, while still using the EMV security standards.

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EMV Chip & PIN

Chip & PIN

The EMV terminal requires the customer to enter their PIN to verify their identity.

Understanding How EMV Authenticates the Cardholder

Chip & Signature

The EMV terminal prompts and requires the customer to sign for the transaction.

++

The EMV card and EMV terminal communicate and work to negotiate the highest level of security available to determine if a PIN or signature will be required for the Contact EMV payment.

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What Happens When an EMV Transaction is Processed?Understanding the Steps and Key Players Involved in Processing an EMV Credit Transaction

EMV Cardholder EMV-Ready Merchant EMV-Ready Issuing BankEMV Certified Payment Gateway

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EMV Terminal

Page 10: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Key Players in Processing an EMV Transaction

EMV Certified Payment Gateway

EMV Cardholder

An EMV cardholder is someone who has obtained an EMV credit or debit card from a card issuing bank and is ready to start using it to make purchases.

The EMV certified payment gateway securely transmits the EMV transaction data and one-time cryptogram to issuing bank.

This is Suzi

Joe’s EMV Certified Payment Gateway

Account

EMV Terminal

An EMV terminal is the POS hardware that communicates with the cardholder’s EMV card, specifically the embedded chip or antenna on the card.

EMV-Ready Issuing Bank (Cardholder Bank)

The EMV-ready issuing bank issues EMV credit cards to consumers like Suzi. They are responsible for decrypting the EMV transaction data and one-time cryptogram, authorizing the transaction and sending back their response via a new one-time cryptogram with the transaction authorization.Suzi’s EMV-

Ready Issuing Bank

EMV-Ready Merchant

An EMV-ready merchant has a compatible EMV-enabled terminal in their store and can start accepting EMV payments from their customers (cardholders) for the goods or services they sell.

This is Joe

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Page 11: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

Contact EMV Transaction Flow

1. Suzi the EMV Cardholder Purchases a Red Widget

While Suzi is shopping in her town, she spots the perfect red widget while passing by Joe’s Widget Shop and decides to stop in and buy it. Suzi is able to make

an EMV payment for the widget, since Joe’s shop is EMV ready. Suzi makes a contact EMV payment and

initiates the transaction by placing her card in the terminal’s slot.

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We Accept

Suzi Smi t h

2. The EMV Terminal Verifies the Card’s Authenticity

There are a few different ways this can happen, depending on whether it’s a contact EMV, contactless EMV or mobile EMV transaction.

For Contact EMV (and in Suzi’s Case)

The card is placed into the slot on the terminal and remains there while the terminal verifies the card is real and

validates the cardholder identity. The terminal will ask for the cardholder’s PIN

or signature depending on the issuer’s verification method.

For Contactless EMV

& Mobile EMV

The user taps the card or mobile phone, and using NFC technology it communicates with the terminal. The same EMV security standards used for contact EMV purchases are employed to verify the card is real and

to validate the cardholder identity.

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Suzi Smi t h Suzi Smi t h

✔ ✔

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3. EMV Transaction Data is Prepared

& One-Time Cryptogram is Created

Once Suzi’s card has been verified and her identity has been validated, the terminal and the card work to

prepare the EMV transaction data and create a one-time cryptogram that is only valid for this specific

transaction. 4. EMV Transaction Data & One-Time Cryptogram

are Sent to the Payment Gateway

The gateway receives the EMV transaction data and one-time cryptogram and securely transmits them to Suzi’s issuing bank.

Suzi’s EMV-Ready Issuing Bank

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+ =

Joe’s EMV-Ready Payment Gateway

Account

✔ ✔

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5. The Issuing Bank Decrypts the EMV Transaction Data & One-Time Cryptogram

After Suzi’s issuing bank receives the transaction data, it works to decrypt the EMV transaction data and one-time cryptogram. Now

the bank has all the information it needs and can authorize the transaction.

Suzi’s EMV Ready Issuing Bank

+ 6. The Issuing Bank Creates a New One-Time Cryptogram to Send Its Response

Suzi’s issuing bank now needs to communicate the transaction authorization back to the EMV terminal and creates a new one-time cryptogram to do this.

✔Transaction authorized

✔Transaction authorized

=

Page 14: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

8. New One-Time Cryptogram with the Issuer’s Response is Passed Along to the EMV Terminal

Once the payment gateway receives the new one-time cryptogram, it passes it along to the EMV terminal. From there the EMV terminal decrypts and displays the issuer’s response,

which in this case is an approval.

Joe’s EMV Certified Payment Gateway Account

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7. The Issuing Bank Sends the New One-Time Cryptogram to the Payment Gateway

Suzi’s issuing bank sends the new one-time cryptogram with the transaction authorization back to the payment gateway.

Suzi’s EMV Ready Issuing Bank

Joe’s EMV Certified Payment Gateway Account

Page 15: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

What Do Merchants Need To Know About the EMV Liability Shift?

Understanding the Liability Shift and the Steps to Take to Avoid Liability

October 1st Deadline EMV Liability Shift Rules Tips to Avoid LiabilityEMV Adoption

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October 1st 2015 DeadlineUnderstanding How this Deadline Affects the Liability Shift

Liability Shift

Card Present Transactions Only

After October 1, 2015, if a fraudulent transaction occurs, the liability belongs to whichever party has not yet adopted EMV chip technology. This means that the issuing bank or merchant could end up being financially responsible for the fraudulent transaction if they aren’t EMV-ready.

The transition toward EMV technology and the liability shift

only affects merchants who process card present transactions. Online

transactions, on the other hand, are not directly affected by EMV

technology or the liability shift.

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EMV Liability Shift Rules & Scenarios

Scenario 1

A traditional magnetic stripe card is swiped by the customer at a magnetic

stripe terminal.

In this case, neither the issuing bank nor the merchant is EMV-ready. If the purchase is a

fraudulent transaction, the merchant is generally not liable, just like today.

After October 1, 2015, Who’s Liable?1

Issuing BankJoe the Merchant

Scenario 2

A chip card is used at a traditional magnetic stripe only terminal.

Scenario 3

A chip card is used at a chip-enabled terminal.

In this case, the issuing bank is EMV-ready but the merchant is not. If the purchase is a fraudulent

transaction, the merchant is generally liable, since the issuer has made the investment to upgrade to chip

technology and the merchant has not.

In this case, the issuing bank and the merchant are both EMV-ready. If the purchase is a fraudulent transaction, the issuer will continue to bear the

responsibility of the fraudulent activity, as they do currently.

EMV Ready Issuing Bank

Joe the Merchant Joe the Merchant is EMV Ready

EMV Ready Issuing Bank

1. "EMV Liability Shift: Why it pays to adopt new technology," Visa.com, http://usa.visa.com/merchants/grow-your-business/payment-technologies/credit-card-chip/liability-shift.jsp.

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Fuel & ATM Transactions

Liability for automated fuel dispensers and ATM transactions doesn’t shift until October 2017.

EMV Liability Shift Rules & Scenarios—The ExceptionsAre There Any Types of Transactions Not Included in the October 2015 Liability Shift? 1

Card-Not-Present Transactions

The liability shift doesn’t apply to card-not-present transactions. In these cases, the liability remains subject to existing liability and chargeback rules.

1. "EMV Liability Shift: Why it pays to adopt new technology," Visa.com, http://usa.visa.com/merchants/grow-your-business/payment-technologies/credit-card-chip/liability-shift.jsp.

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EMV AdoptionWhat is the Expected Adoption Rate of EMV?1

Issuing Banks

Merchants

By the end of 2015, it’s expected that the card issuing banks will be taking the lead when it comes to EMV adoption.

By the end of 2015, it’s expected that only about half of all US

merchants will have upgraded their terminals and will be EMV-

ready, leaving a high likelihood that a high percentage of

merchants will be financially liable for fraudulent

transactions.

1. Shamas, Megan. “With EMV Chip Migration on Track, U.S. Payments Industry Looks Ahead to Mobile, eCommerce and Tokenization at Smart Card Alliance 2015 Payments Summit,” smartcardalliance.org, http://www.smartcardalliance.org/with-emv-chip-migration-on-track-u-s-payments-industry-looks-ahead-to-mobile-ecommmerce-and-tokenization-at-smart-card-alliance-2015-payments-summit/.

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Steps Merchants Can Take to Avoid LiabilityKeep Your Merchants on Track to Avoid Liability

Stay One Step Ahead of Card Issuers

Card issuers already plan to have chip cards in consumers’ hands by the end of 2015 and

once consumers start using those cards, merchants with non-EMV-ready terminals

will start taking on the liability.

Suzi Smi t h Suzi Smi t h

Upgrade & Process Transactions Using an EMV Compatible Device

Having an EMV compatible terminal is just the foundation for EMV; merchants will

actually need to process transactions using EMV whenever possible to truly avoid

liability.

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Page 21: Brand the Document with Your Logo · Ways to Accept EMV Contact EMV Contact EMV payments require a customer to put their EMV card into the slot of an EMV terminal. While the card

What is Our Plan to Support EMV?

Understanding Our Roadmap for EMV

What Applications Will Be Supported?

Which Processors Will Be Supported?

Which Devices Will Be Supported?

When Will We Be EMV-Ready?

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+ =

Mark Your CalendarsEMV is Coming to the Gateway in August

We Will Be “EMV-Ready” in August!

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EMV Supported ApplicationsSupported Applications Roadmap for 2015

iProcess POS

SwIPe

SwIPe will be the first EMV-capable software application. SwIPe is a lightweight POS software that

runs on Microsoft Windows 32 bit and 64 bit.

iProcess POS is a new product that will include EMV support as well as additional features. This will be a full

stand-alone mobile POS (mPOS) system for small- to medium-sized merchants.

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EMV-Compatible DevicesEMV-Compatible Devices Roadmap for 2015

EMV Value Device

Ingenico iCMP

Ingenico iPP320 & iPP350

The Ingenico iPP320 and iPP350 are ideal for retail environments and will work seamlessly with our SwIPe application. They are full-featured devices

that process EMV chip and PIN, magstripe and contactless NFC.

The Ingenico iCMP is a versatile device ideal for mobile environments and will work seamlessly with

our iProcess POS mPOS and with our SwIPeapplication. It has embedded bluetooth technology

and accepts EMV chip and PIN, magstripe and contactless NFC.

We are in the process of evaluating and testing several lower-cost EMV devices,

like the Magtek eDynamo.

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EMV Certified Processors RoadmapCertified Processors Roadmap for 2015 & Early 2016

First Data

Global Payments

TSYS/Vital

Certification in progress and expected to be complete in August 2015

Certification with Global Payments will make our platform EMV ready for

US & Canada

Certification for EMV with First Data is projected to be completed in late Q4.

Vantiv & Paymentech

2016 will bring added support for other popular processors including

Vantiv and Paymentech.

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EMV Road Map SummaryTimeline for EMV-Ready Software Applications, Devices & Processors

EMV Ready Software Applications

SwIPe

EMV Ready Devices

Ingenico iPP320 & iPP350

EMV Certified Processor(s)

TSYS

EMV Ready Software Applications

iProcess POS

EMV Ready Devices

Ingenico iCMP

EMV Certified Processor(s)

Global

EMV Ready Devices

Value EMV Device

EMV Certified Processor(s)

First Data

EMV Certified Processor(s)

Added support for popular processors including Vantiv

and Paymentech


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