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Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Natural Collaboration:Library-IT WebCT Support at Brandeis University
Janet Hill, Brandeis Libraries Access Services Manager
David G. Wedaman, Brandeis ITS, Instructional Technology Coordinator
NERCOMP Annual Conference March 22, 2004
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• History & Context
• Process Overview
• Systems
• Support Model
• Results
• Future Ideas
Overview
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Library supported E-Reserves with ERes software.
• ITS supported WebCT.
Fall 1997 – Spring 2003
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Two parallel systems; lots of overlap• Faculty & students were confused
about support• Mixed support messages
– IT: “Teach them how to fish”– Library: “Fish for them”
Problems
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Combine to support on-line course materials in WebCT
Fall 2003• Eliminated ERES and drop-off scanning
service
• All course materials posted in WebCT
Spring 2003
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Sought approval of faculty oversight committees
• Announced changes early and often
• Prepared to assist individual faculty
P.R. Considerations
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Reference Librarians
• Library Systems staff
• Library Access Services staff (former ERES
staff)
• Instructional Technologists
• IT Systems staff
Oversight Team
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Former ERES manager
• Instructional Technology Coordinator
• Systems Programmer
Working Group
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Trained library staff in WebCT support, policies, procedures
• Trained IT staff in library policies, resources, copyright
Internal Training
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Offered 16 collaborative training classes in Summer and Fall 2003
– Basic WebCT usage– Linking to Library e-resources– Using Faculty Scanning Stations– Overview of copyright considerations– Overview of campus resources
External Training
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Merged best practices of WebCT and ERES support
• Kept IT support philosophy
(train the end-user)
• Adopted flexible library timelines
Re-evaluated WebCT support and policies
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Distributed Faculty Scanning Stations
• Library Faculty Scanning Center
• Library – IT Training
• New WebCT Pages and related
documentation– Added more helpful information
New Services
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Revised MyCourses• Changed WebCT Request Process• Copyright “Click-Through”• Pending Queue• Archive System
Devised New Systems
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Academic Mini-Portal / reception area
• Course mailing list and WebCT creation and access
• Student Pictures
• Updated course Roster
• Control of auditing & WebCT TA access
My Courses
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
My Courses
History & Context
Process Overview
Support Model
Results
FuturePlans
Details
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Automates request process
• Encourages faculty involvement
• Simplifies complicated options
WebCT Request Process
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Copyright Click-Through
History & Context
Process Overview
Support Model
Results
FuturePlans
Details
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Copyright Click-Through
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Copyright Click-Through
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Must be approved before any WebCT course is created
• Reminds faculty of fair use guidelines and computer policies
• Directs faculty to more information and contact people
• Verifies faculty awareness of WebCT existence
Copyright Click-Through
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Copyright Click-Through
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Shows WebCT course requests in progress
• Lets us know who is having trouble with
Click-Through
• Allows distributed staff to handle multiple
requests
• Lets us tell faculty where their request is
Pending Queue
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Pending Queue
History & Context
Process Overview
Support Model
Results
FuturePlans
Details
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Easy access to all past WebCT and ERES materials
• Allows course and file-level access• Simplifies restoration of past courses
Archive
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Archive
History & Context
Process Overview
Support Model
Results
FuturePlans
Details
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• 7 Full Time Employees
– 4 Instructional Technologists
– 2 Library Access Services Staff
– 1 IT Systems administrator
• ~15 student staff
Staff
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Instructional Technology Resource Center
• Library Faculty Scanning Center
• Unstaffed Faculty Scanning Stations
Centers
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• 395 Fall ’03 WebCT Courses – 54 % increase in WebCT Courses
• 372 Spring ’04 WebCT Courses– 45 % increase
Usage
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
• Positive Feedback from campus
• Scanner stations worked
• Copyright click-through worked well
• Elimination of ERES well tolerated
• Faculty members needed special attention
Results
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Roll out archive to faculty?
Collaborate on streaming?
Shared staffing?
Collaborate in course development?
Future Ideas
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Add technology component to FLIP?
Collaborate on other workshops?
Co-manage WebCT Vista upgrade
Seek grants together
Future Ideas
History & Context
Process Overview
Systems
Support Model
Results
FutureIdeas
Brandeis University
NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University
Speaker Info
Janet HillBrandeis Libraries Access Services [email protected]
David G. WedamanInstructional Technology [email protected]
Presentation:
http://www.brandeis.edu/~wedaman/brandeis-webct.ppt
