Slide 1

BREVITY & VERBOSITYConfidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

12What is brevity?Concise and exact use of words in writing or speech.

Keeping what you say as short and as simple as possible.

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html23Expected Effects: Less is moreLess handling time

More calls answered

Clearer communication

Customer satisfaction

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html34Other benefitsEnables proper breathing

Enables proper pronunciation

Enables proper inflection

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html45MisconceptionsYou are fluent when you have more things to say.

You do not sound lively when you have less things to say.

You do not appear friendly when you have less things to say.

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html56FactsIts not about how much you say, its about what you say and how you say it.

Quantity of information does not matter, quality does.

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html67The verboseThey start speaking without a clear idea of where theyre going.

They use multitudinous, varied, and divers adjectives.

They over-explain their selves.

They embrace digressions and asides.

They like reading long-winded writers and use the same speech style.

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

1. Most of the people will start to trail off toward the end of a thought, pausing to take a breath and collect their thoughts. Verbose people instead, end sentences with openings into new sentences, immediately saying, "In other words," or "Additionally," to keep their grip on the conversation firm.

2. A person is verbose when he over-describe every single noun in his speech and hell be well on his way. They don't neglect adverbs, either. If a swan is swimming, it should be "swiftly, gently swimming." They think of each sentence as a Christmas tree that they want to ornament.

3. The long-winded verbose person never seem to know when to quit. They never give up on proving something, even if everyone in the room took their word for it twenty minutes ago.

4. The mind of the verbose is like a fish tank. They let each thought-fish go wherever it wants, then follow it there. They don't worry so much about where they're going with an argument or discussion.

5. Shakespeare's Polonius might be the patron-saint of the pompous, do you like reading his writings?

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html78Can you give me an example of a verbose sentence?Actually, yes; I suppose I could find it within my capacity to undertake such an activity, even though my schedule on this day is really quite busy. I have a small opening of available time that I could use for the purpose of composing a sentence or two that are more or less verbose in nature.

Do you think, perhaps, that the two I have already written will suffice, or should I persist in this endeavour?

I am more than happy to respond in the affirmative to your request for examples of verbose sentences, as is more-than-amply demonstrated by this exceptionally wordy reply ... especially when you consider that a simple "Yes" would have sufficed.

I certainly would not be averse to providing you with some examples of verbose sentences, if that is truly your desire, however, I would first like to confirm that you truly do wish for me to address this in the manner to which I believe you wish the response to be.Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Ask the trainees Can you give me an example of a verbose sentence?

Then show the suggested verbose answers. Explain to them that the following answers are unnecessarily long and wordy and may even cause confusion. Show them that verbosity is a poor method of communication.

After making your point, tell them that the answer to the above question is a simple Yes89Avoiding verbosityAvoid saying the same thing twice.Many hungry citizens who have not eaten in a long time continue to ask help from the government.I highly recommend that your defective router which is not working be replaced.

Reduce phrases to single wordsCustomers who knew what was going on filed a complaint to Better Business BureausShortened: Knowledgeable customers filed a complaint to Better Business Bureaus.Your router has to be replaced because your router is not working.Shortened: Your router has to be replaced because its not working.

Omit intensifiers that dont intensifyCongratulations! You did a very phenomenal job!That is an absolutely spectacular idea!

Phrases that you can omitAs a matter of fact, this is the best router in the market!We need to troubleshoot your router because of the fact that its not working.

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html910Lets put wordy phrases on a dietEven after the doomsday of nuclear warfare, when all the known signs of life will be swept off by electromagnetic radiations, a tiny familiar animal with twin antennal- flagella and jointed legs, though with faded exoskeleton, will come out from a weary hole on the face of a red-burnt cliff to be the new master of this once homo-sapiens dominated piece of the universe.

Simple meaning: A cockroach can survive through a nuclear war.

For all intents and purposes, the reason Mr Smith arrived late for work was due to the fact that he stopped at many traffic lights that were red in colour.

Simple meaning: Mr Smith arrived late for work because he stopped at many red lights.

Would you mind if I call you by your first name?

Shortened: May I call you by your first name?

May I have the model number of the Linksys device you are having difficulty with?

Shortened: May I have the model number of your device?Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html1011Your turn!First, I want to ask if you have unplugged the router

We have to access the setup page of the router because of the fact that the settings of your router could only be found there and necessary modifications of its settings has to be made.

It seems that we have to go the device manager to make the changes to some settings which I feel is very necessary

As far as I am concerned, we really have to go back to the Internet Protocol tab where you can verily see the TCP/ICP labels under the components that are installed in you system.

May I know the operating system of the computer that you are using at the present time?

Can you please read to me very quickly the devices that are listed under your Network Adapters?

Let us make sure that we apply the changes that we have made by means of clicking the apply button and hitting on continue

Can you kindly type in the address bar which is conveniently located at the upper most part of the page these numbers 192.168.1.1

Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

Source: http://www.kwintessential.co.uk/resources/global-etiquette/australia.html11Thank You!Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written consent of Belkin International, Inc.

12