Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Cop
yrig
ht ©
201
0 R
ayth
eon
Com
pany
and
Nel
son
Hal
l. A
ll ri
ghts
res
erve
d.
Brid
ging
the
cust
omer
-pro
vide
r di
vide
Pau
l Sw
insc
oe, R
ayth
eon
Pro
fess
iona
l Ser
vice
s &
G
ary
Bra
gar,
Nel
sonH
all
Nov
embe
r 20
10
Pro
fess
iona
l Ser
vice
s G
mbH
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O
is th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
ad
min
istr
atio
n se
rvic
es b
y a
third
par
ty in
con
trac
ts th
at a
re a
min
imum
1
year
leng
th.
Ful
l LB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng.
Sel
ectiv
e LB
PO
in
clud
es a
com
bina
tion
of a
dmin
istr
atio
n an
d on
e or
tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
tech
nolo
gy a
nd a
dmin
.
Lear
ning
BP
O c
an in
clud
e m
anag
emen
t of l
earn
ing
for
a co
mpa
ny’s
em
ploy
ees
(Ent
erpr
ise)
or
a co
mpa
ny’s
cus
tom
ers
and/
or c
hann
el
part
ners
(E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>> H
ow
do
yo
u id
enti
fy a
co
st e
ffec
tive
so
luti
on
to
mee
t th
e le
arn
ing
nee
ds
of
a d
isp
erse
d p
op
ula
tio
n ?
Cas
e S
tudy
: Tec
hnol
ogy
Cas
e S
tudy
: Tec
hnol
ogy
GM
Cha
lleng
es�
Ban
krup
tcy?
�G
loba
l com
petit
ion
�M
arke
tsha
re
�D
ispe
rsed
pop
ulat
ion
–5,
000+
Dea
lers
acr
oss
Nor
th A
mer
ica
–20
0,00
0+ D
eale
r / G
M E
mpl
oyee
s
�Le
gacy
sat
ellit
e sy
stem
(Int
erac
tive
Dis
tanc
e Le
arni
ng -
IDL)
is c
ostly
to
oper
ate
�T
rain
ing
budg
et r
educ
tion
�P
rodu
ct c
ompl
exity
�T
rans
ferr
ing
know
ledg
e to
GM
em
ploy
ees
and
deal
ers
Dea
ler C
halle
nges
�P
rodu
ct a
nd s
ervi
ce in
form
atio
n cr
itica
l for
cu
stom
er s
atis
fact
ion
/ loy
alty
and
in
crea
sed
mar
ket s
hare
�E
mpl
oyee
turn
over
�C
ompe
titio
n
�C
osts
(tra
inin
g, tr
avel
, etc
.)
�Lo
st r
even
ue w
hen
trai
ning
�N
eed
to r
ecei
ve c
omm
unic
atio
ns fr
om G
M
lead
ersh
ip o
n bu
sine
ss re
quire
men
ts
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
Dep
loye
d w
ithin
95
days
to 5
,000
+ lo
catio
ns a
nd r
each
ing
200,
000+
use
rs
Cha
ngin
g th
e B
lend
-D
ista
nce
Lear
ning
C
hang
ing
the
Ble
nd -
Dis
tanc
e Le
arni
ng
Exe
cutiv
eM
essa
ging
Virt
ual
Cla
ssro
om
Tra
inin
g
Glo
bal
Rep
osito
ryV
ideo
O
nD
eman
d
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
4.5
1 ou
t of 5
use
r ac
cept
ance
Sum
mar
y an
d R
esul
tsS
umm
ary
and
Res
ults
Sin
ce L
aunc
h:
�56
,797
Virt
ual C
lass
room
Tra
inin
g pa
rtic
ipan
ts
�6,
760
Exe
cutiv
e M
essa
ging
ses
sion
s
�32
2,22
4 V
ideo
on
Dem
and
view
s
�G
loba
l Rep
osito
ry a
cces
sed
by a
ll G
M g
loba
l bus
ines
s un
its w
ith 2
66
aver
age
mon
thly
logi
ns a
nd 2
04 a
vera
ge m
onth
ly d
ownl
oad
Rap
id D
eplo
ymen
t
�50
,000
+ p
artic
ipan
ts e
xper
ienc
ed th
e ne
w s
yste
m
�S
yste
m d
eplo
yed
sim
ulta
neou
sly
in th
e U
S, M
exic
o an
d C
anad
a
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
A s
ucce
ssfu
l add
ition
to th
e br
oade
r G
M /
Ray
theo
n LB
PO
Sum
mar
y an
d R
esul
tsS
umm
ary
and
Res
ults
“VC
T is
an
inva
luab
le
tool
for
reac
hing
the
wid
ely
disp
erse
d po
pula
tion
of G
M
deal
er e
mpl
oyee
s.”
“I a
ctua
lly b
elie
ve it
’s a
be
tter
deliv
ery
met
hod
than
hav
ing
an
inst
ruct
or in
the
room
.”
John
Pal
mer
, Man
ager
of
GM
Lea
rnin
g
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
Con
stan
t, fo
rthr
ight
and
del
iber
ate
chan
ge m
anag
emen
t
Cas
e S
tudy
: M
anag
ing
tran
sfor
mat
ion
at D
TE
Ene
rgy
Cas
e S
tudy
: M
anag
ing
tran
sfor
mat
ion
at D
TE
Ene
rgy
Cha
lleng
es:
�E
nter
pris
e-w
ide
eSA
P -
LSO
lear
ning
man
agem
ent a
pplic
atio
n an
d ro
llout
�Lo
w to
lera
nce
for
chan
ge in
a 1
00-y
ear-
old
com
pany
•
Em
ploy
ees
had
a si
gnifi
cant
neg
ativ
e re
actio
n to
the
new
sys
tem
, ha
ving
adj
uste
d to
a “
hom
egro
wn”
sys
tem
�T
he r
elat
ions
hip
betw
een
DT
E E
nerg
y an
d R
ayth
eon
had
to b
e ba
sed
on a
st
rong
cul
tura
l fit
and
alig
nmen
t of v
alue
s an
d ph
iloso
phie
s.
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Tra
nsfo
rmin
g le
arni
ng a
t DT
ET
rans
form
ing
lear
ning
at D
TE
10
100
104
109
11
113
115
119
12
121
125
126
128
13
130
132
134
135
136
137
139
14
140
143
144
145
146
148
149
15
150
152
158
159
160
161
162
163
164
165
166
167
168
169
17
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
189
19
190
191
192
193
194
195
196
197
198
199
20
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
22
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274275
276
277
278
279
28
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
3
30
300
302
303
304
305
306 307
308
309
310
311
312
313
314
315
316
318
319
32
320
321
322
323
324
33
35
36
38
40
41
42
43
45
47
50
52
53
5556
63
65
71
74
75
77
78
79
8
80
83
84
85
86
88
92
98
Soc
ial n
etw
ork
anal
ysis
Ray
theo
n S
ix
Sig
ma™
blit
zes
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Pro
cess
Con
trol
Pro
cess
Con
trol
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
Cle
ar, d
efin
ed G
over
nanc
e sy
stem
for
succ
ess
Lear
ning
Gov
erna
nce
Lear
ning
Gov
erna
nce
Lear
ner M
etric
sS
uppo
rt S
yste
m M
etric
sM
etric
Mea
sure
men
tG
oal
Met
ricM
easu
rem
ent
Goa
l
Lear
ner S
atis
fact
ion
Rat
ing
Lear
ning
Sol
utio
ns E
ffect
iven
ess
(ILT)
Lear
ning
Sol
utio
ns E
ffect
iven
ess
(WB
T)In
stru
ctor
Qua
lity
(ILT)
Res
pons
e R
ate
Con
fiden
tial
Tota
l Cal
ls H
andl
ed
Cal
ls A
nsw
ered
in T
ime
Cas
es C
ompl
eted
Lev
el 1
Cas
es C
ompl
eted
Tie
r II
SAP
Rep
orts
Gen
erat
ed
Con
fiden
tial
Sol
utio
n M
etric
sB
usin
ess
Met
rics
Met
ricM
easu
rem
ent
Goa
lM
etric
Mea
sure
men
tG
oal
Re
gula
tory
Com
plia
nce
4-B
lock
, Fo
sGen
, DO
&
Gas
# of
DT
E F
TE
Se
rve
d –
uniq
ueT
rain
ing
Can
cella
tions
#
of S
ess
ions
Offe
red
(ILT
)C
ours
e E
ffici
enc
y (I
LT)
# of
Uni
que
Se
ssio
n C
ours
es
Ta
ught
(ILT
)Lo
catio
ns T
aug
ht a
t#
of H
ours
De
live
red
(ILT
)#
of W
BT
Pa
rtici
pant
sT
rain
ing
Ble
nd (
WB
T to
ILT
)
# of
Uni
que
Se
ssio
ns#
of R
oste
rs (
safe
ty m
eet
ings
exc
lude
d)
Co
nfi
den
tial
Sa
fety
Rec
ord
Cus
tom
er S
atis
fact
ion
Ove
rall
Ke
y E
xecu
tive
Sat
isfa
ctio
n(2
007-
40%
)B
usin
ess
Va
lue
Der
ived
# of
SD
Ds
by B
usin
ess
Uni
t (no
t all
have
sta
rted
deve
lopm
ent -
on C
RT
T)
Ave
rage
# o
f Le
arni
ng H
ours
pe
r DT
E F
TE
Co
nfi
den
tial
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
>>
A r
eal c
halle
nge
for
a tr
ue fu
ll LB
PO
par
tner
Cas
e S
tudy
: P
rovi
de e
vide
nce
of c
ost r
educ
tion
and
RO
I C
ase
Stu
dy:
Pro
vide
evi
denc
e of
cos
t red
uctio
n an
d R
OI
Trai
n th
e en
tire
reta
il ne
twor
k of
an
auto
mot
ive
OE
M th
roug
hout
Eur
ope:
Mor
e th
an 6
0,00
0 pe
rson
nel,
mul
tiple
bra
nds,
mor
e th
an 2
0 co
untr
ies
and
20
lang
uage
s.
Cha
lleng
es:
�In
crea
se th
e nu
mbe
r of
ret
ail p
erso
nnel
trai
ned
whi
le r
educ
ing
the
over
all c
ost
�E
xpan
d av
aila
bilit
y of
trai
ning
thro
ugh
desi
gn a
nd im
plem
enta
tion
of b
lend
ed
lear
ning
mod
el
�In
crea
se th
e pe
rcen
tage
of r
etai
l per
sonn
el a
chie
ving
the
high
est r
etai
l ce
rtifi
catio
n le
vel
�Q
uant
itativ
ely
dem
onst
rate
impa
ct o
f tra
inin
g on
em
ploy
ee p
erfo
rman
ce
�S
uppo
rt th
e cu
stom
er’s
ent
ry in
to h
igh-
grow
th e
mer
ging
mar
kets
in E
urop
e
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Cas
e S
tudy
: P
rovi
de e
vide
nce
of c
ost r
educ
tion
and
RO
I C
ase
Stu
dy:
Pro
vide
evi
denc
e of
cos
t red
uctio
n an
d R
OI
Res
ults
�W
ithin
five
yea
rs:
�In
crea
sed
empl
oyee
s tr
aine
d by
40%
w
hile
red
ucin
g tr
aini
ng c
osts
by
43%
�In
crea
sed
the
perc
enta
ge a
chie
ving
th
e hi
ghes
t ret
ail c
ertif
icat
ion
leve
l fr
om 2
% to
40%
, aga
inst
a ta
rget
of
25%
�C
hang
ed tr
aini
ng fr
om 1
00%
cla
ssro
om
base
d to
a b
lend
of 6
0% in
stru
ctor
-bas
ed,
30%
web
bas
ed a
nd 1
0% v
irtua
l cla
ssro
om�
Dem
onst
rate
d re
latio
nshi
p be
twee
n tr
aini
ng a
nd a
bilit
y of
tech
nici
ans
to r
epai
r ve
hicl
es ri
ght t
he fi
rst t
ime
and
redu
ce
war
rant
y co
sts
�R
espo
nded
rap
idly
to c
lient
’s re
ques
t for
gr
owth
blu
eprin
t in
emer
ging
mar
kets
; im
plem
enta
tion
unde
rway
Trained Population
CostC
usto
mer
rat
ings
for
Fix
It R
ight
th
e F
irst
Tim
e
% t
echs
mee
ting
Ser
vice
Tra
inin
g S
tand
ards
Year
1Ye
ar 3
Year
2
Fix It Right First Time Ratings
%Techs Meeting Service Training
Standards
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Wha
t Do
We
Mea
n B
y Le
arni
ng B
PO
?W
hat D
o W
e M
ean
By
Lear
ning
BP
O?
Lear
ning
BP
O c
onst
itute
s th
e m
anag
emen
t of c
ore
lear
ning
mul
ti-ve
ndor
adm
inis
trat
ion
serv
ices
by
a th
ird p
arty
alo
ngsi
de o
ne o
r m
ore
of
the
othe
r cr
itica
l lea
rnin
g fu
nctio
ns fo
r co
ntra
cts
that
are
a m
inim
um 1
ye
ar le
ngth
.
Ful
lLB
PO
incl
udes
man
agem
ent o
f all
aspe
cts
of le
arni
ng,
sele
ctiv
eLB
PO
incl
udes
a c
ombi
natio
n of
adm
inis
trat
ion
and
one
or tw
o ot
her
lear
ning
fun
ctio
n pr
oces
s ar
eas
e.g.
Tec
hnol
ogy
and
Adm
in.
Lear
ning
BP
O c
an e
ncom
pass
man
agem
ent o
f lea
rnin
g fo
r a
com
pany
’s e
mpl
oyee
s (E
nter
pris
e) o
r a
com
pany
’s c
usto
mer
s an
d/or
ch
anne
l par
tner
s (E
xten
ded
Ent
erpr
ise)
Com
petit
ion
Sen
sitiv
eC
opyr
ight
Ray
theo
n P
rofe
ssio
nal S
ervi
ces
Cop
yrig
ht ©
201
0 R
ayth
eon
Com
pany
. A
ll ri
ghts
res
erve
d.C
usto
mer
Suc
cess
Is O
ur M
issi
onis
a tr
adem
ark
of R
ayth
eon
Com
pany
.
Tha
nk Y
ou! Q
uest
ions
?
Pro
fess
iona
l Ser
vice
s G
mbH
