Bridging the Gap - The Value of Integrated Asset and Service Management

© copyright 2014 BMC Software, Inc.

—

Lead Product Manager,Enterprise ITAMNovember 2014

Jon Hall

Bridging the Gap:The Value of Integrated Asset and Service Management

—Just what IS an IT Asset?

01


“Literally, a valuable person or thing that is ‘owned’”

“Assets will often appear on a balance sheet as items to be set against an organization’s liabilities”

“The ability of an Organization, person, Process, Application, Configuration Item or IT Service to carry out an Activity”

“A generic term that includes IT Infrastructure, people, money or anything else that might help to deliver an IT Service.”

ITIL VERSION 2 ITIL VERSION 3

“Any Capability or Resource of a Service Provider”

ITSM’s evolving viewpoint


Developed regionally in the

1980s and 1990s

Frequently driven by regulatory

or tax obligations (e.g. In France)

Finance department sponsorship

Built around procurement and/or

request fulfilment teams

ITIL – UK Civil Service, 1990s

ITSM platforms proliferated in

enterprise, e.g. Remedy

Maturity path built around

CMDB...

...with little focus on asset

financials and lifecycle

IT Service ManagementIT Asset Management

© Copyright 2014 BMC Software, Inc‹#›

The evolution of IT Assets

The PC Revolution

Physical machines.Point installs.

Install-based licensing.

2015-1985-2005

2011-2014

+The digital enterprise+Virtualisation

Virtual machines.Network deployable software.

Capacity-based licensing.

2005-2011

+Cloud and mass mobility

Industrial virtualisation.Mass-mobility and BYOD.

Usage-based licensing.

Hybrid cloud.DevOps.

Internet of Things.

—Where we are today (and why it’s a problem!)

02


Other

Key CIO Priorities

Industrialising IT

Better decision support

Service brokering

Transformation of IT spending

Customer-centric IT


sss

Within IT Service

Management

Other

Within

Finance

Direct report to

CIO/CxO

ITAM’S Position in the Enterprise

(The ITAM Review)


Other

New Asset types present new challenges

Software as a Service

Hybrid cloud infrastructure

Internet of Things

etc…


Virtualisation keeps growing

28% 6% 66%

Private Cloud Public Cloud Physical Servers & Non-Cloud VMs

34% of enterprise servers already running in the cloud

Percentage of servers operated in global enterprises, 2013:


Hybrid Cloud: Industrialising Virtual IT

Private CloudLocation A

Private Cloud

Location B

Cloud Service Governor

Licenses & Entitlements

Costs and Billing

Capacity

Infrastructure

Policies

Consumer

Consumer


“Does your business have

more cloud services than it

needs?”

SkyHigh Cloud Adoption and Risk Report

Q3 2013.

Software as a Service: a new source of sprawl

34%

48%

0.

0.6

2010 2013


The number of cloud

services used by each

enterprise varies from 327

to 3,201.

SkyHigh Cloud Adoption and Risk Report

Q2 2014.

Software as a Service: a new source of sprawl

545626

759 738

0.

200.

400.

600.

800.

2013 Q2 2013 Q3 2014 Q1 2014 Q2

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Today’s IT Asset inventory storeroom…

- PCs and Laptops

- Smartphones

- Tablets

- Printers

- Consumables

Tomorrow’s Digital Asset inventory storeroom…

- Smart meters

- Standalone sensors

- RFID equipment

- Smart vehicle components

- Wearable devices

https://www.flickr.com/photos/mwichary/3301333726


Where are we going to find new IoT Assets?

Embedded in devices we already

manage

Embedded in non-IT business assets

New, discrete connected items

http://www.flickr.com/photos/sergesegal/


“Oracle’s Forklift”

400 individual employees

15 additional devices

This example from the Oracle Software Investment Guide requires 415 “Named User Plus” licenses:

Gartner’s projection for growth of non-PC/tablet devices from 2009 to 2020 would almost double these license counts.


What don’t we know, if we don’t know about Assets?

Purchase/Instantiation costs Owners

Support costs

Geographical asset spread

Contracts &

liabilities

Who supports

what?


“We find that the groups building the cloud often inadvertently become the asset managers.

People can accidentally take on the role of asset management without intending to.”

Anthony Hillier, CTO of CiRBA, quoted in CIO.com, April 2014

https://www.flickr.com/photos/kh-67/4892949459/

—

What does aligned ITAM and ITSM look like?

3


MOVE

ADD

DELETE

CHANGE

Instantiate new instance in Private Cloud

Decommission Desktop-as-a-Service instance and cancel

app subscriptions

Purchase more file storage for cloud instance

Relocate server to new Datacenter

Provision and deploy new physical server

Retire user’s PC, and reclaim software licenses

Add bigger hard drive to physical server

Transfer Amazon instance to new Availability Zone

Firstly: The same ITAM principles still apply


Line of Business, partners, customers

CU

STOM

ER V

IEW

Customer

IT, HR, Facilities

CatalogSolution

SUP

PLIER

VIEW

Service Org Internal Providers

+ + +ITSM PlatformNew Assets

Existing Assets

External ITSM Platform

External Provider

+ + ++

Supplier provided Assets

Private supplier assets

Embedding ITAM into ITSM


Aligning ITAM to the new Service modelCloudServiceOffering

Functional elements

Structural implementations

Customeroptions


Each service may deploy different Assets and contracts

4 x Dedicated Server

4 x Private Cloud VM

2 x Amazon AWS instance

1 x Amazon AWS Instance

4 x Amazon AWS Instance

Perpetual Core-based license

Perpetual Core-based license

Per-User Subscription License

Enterprise Hot-Standby License

Enterprise Developer License

3 year review

1 year review

1 year review

1 year review

6 month fixed

GOLD

SILVER

BRONZE


There are still Physical Assets!

Private Cloud

Virtual servers instances

Physical hosting layer


ITSM can’t fully understand the services it is providing without understanding the assets on which the service depends.

ITAM can’t optimise usage, support and spend without understanding what services the assets underpin.


Takeaways

• TAKE THE INITIATIVE!

• Consider your role as being “Digital Asset Management”.

• Connect assets to business services.

• Incorporate new methodologies, data sources and tools.

• Coordinate diverse data. Be the CIO’s trusted source.


Bring IT to Life.

Thank You!

TM



Date post:	12-Jul-2015
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Bridging the Gap - The Value of Integrated Asset and Service Management

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