Brief Introduction of the Organization Business Volume

Out Standing Shares: 782,100,831

Shares Closely Held: 707,210,906

Shares Rupees ‘000Lucky CementAskari BankEngro chemical Pakistan LimitedMCB Bank LimitedMeezan Bank LimitedNishat Chunian power LimitedNishat Power LimitedPackages LimitedRedco Textile Mills LimitedICI Pakistan limited

274,621 57,920 661,336 274,621 70,792

309,000

371,382 371,382 29,862 70,792

Competitors of ABL

Habib Bank Limited United Bank Limited Muslim Commercial Bank Limited Habib Metropolitan Bank Standard Charted bank Bank Al Habib Bank Al Falah Soneri Bank Faysal Bank

Organizational Hierarchy

Chairman

CEO

SEVP

SVP

AVP

OG-1

OG-2

OG-3Supporting Officer

Training Program

Tasks assigned to me in different departments.

Customer servicesCustomer services – –

Guidance of the customersGuidance of the customers To facilitate the customersTo facilitate the customers To retain the customersTo retain the customers Keep good and long lasting Keep good and long lasting

relationship with customersrelationship with customers My task was to facilitate

customers and provided above mentions services as customer services officer on the behalf of staff .

Customer servicesCustomer services – –

Guidance of the customersGuidance of the customers To facilitate the customersTo facilitate the customers To retain the customersTo retain the customers Keep good and long lasting Keep good and long lasting

relationship with customersrelationship with customers My task was to facilitate

customers and provided above mentions services as customer services officer on the behalf of staff .

In Clearing DeptIn Clearing Dept ––

Clearing stamp Clearing stamp Discharge stampDischarge stamp Crossing stamp Crossing stamp Signatures of drawerSignatures of drawer Bank branch nameBank branch name Amount in words and figureAmount in words and figure Date mentioned on clearing Date mentioned on clearing

stampstamp Supervision Posting

In Clearing DeptIn Clearing Dept ––

Clearing stamp Clearing stamp Discharge stampDischarge stamp Crossing stamp Crossing stamp Signatures of drawerSignatures of drawer Bank branch nameBank branch name Amount in words and figureAmount in words and figure Date mentioned on clearing Date mentioned on clearing

stampstamp Supervision Posting

In HR DeptIn HR Dept – –

maintain the leave record maintain the leave record of bank employeeof bank employee

Provided the information Provided the information of these record to the of these record to the head branchhead branch

In HR DeptIn HR Dept – –

maintain the leave record maintain the leave record of bank employeeof bank employee

Provided the information Provided the information of these record to the of these record to the head branchhead branch

In Account Opening In Account Opening DeptDept– –

describe complete describe complete information regarding information regarding account opening and account opening and requirements and requirements and documentation for open documentation for open new account to the new account to the customercustomer

In Account Opening In Account Opening DeptDept– –

describe complete describe complete information regarding information regarding account opening and account opening and requirements and requirements and documentation for open documentation for open new account to the new account to the customercustomer

Structure of HRM Department

Human Resource

Dept

Salary Dept

PersonalBenefit

Dept

Staff Loan Dept

MedicalDept

Leave record

Dept

Recruitment dept

HRM Process in the Organization

Employees recruitment & selection

Sources of CandidatesSources of Candidates Internal SourcesInternal Sources External SourcesExternal Sources

Selection ProcessSelection Process Bank Advertise vacancyBank Advertise vacancy Received applications Received applications Conduct exam and written test of recruit candidatesConduct exam and written test of recruit candidates Interview of passing candidatesInterview of passing candidates Bank issue Offer letter to successful candidatesBank issue Offer letter to successful candidates When candidate accept offer letter then bank issue When candidate accept offer letter then bank issue

appointment letter.appointment letter.

Sources of CandidatesSources of Candidates Internal SourcesInternal Sources External SourcesExternal Sources

Selection ProcessSelection Process Bank Advertise vacancyBank Advertise vacancy Received applications Received applications Conduct exam and written test of recruit candidatesConduct exam and written test of recruit candidates Interview of passing candidatesInterview of passing candidates Bank issue Offer letter to successful candidatesBank issue Offer letter to successful candidates When candidate accept offer letter then bank issue When candidate accept offer letter then bank issue

appointment letter.appointment letter.

Training & development

ExistingExisting TrainingTraining ProgramProgram In house Training for Employee DevelopmentIn house Training for Employee Development Ex-House Training For Employee DevelopmentEx-House Training For Employee Development

Employee DevelopmentEmployee Development A separate department MTDC (Management A separate department MTDC (Management

training development center) give training, training development center) give training, refresher of employees for their development refresher of employees for their development which consist on different duration like 1 day,1 which consist on different duration like 1 day,1 week etcweek etc

ExistingExisting TrainingTraining ProgramProgram In house Training for Employee DevelopmentIn house Training for Employee Development Ex-House Training For Employee DevelopmentEx-House Training For Employee Development

Employee DevelopmentEmployee Development A separate department MTDC (Management A separate department MTDC (Management

training development center) give training, training development center) give training, refresher of employees for their development refresher of employees for their development which consist on different duration like 1 day,1 which consist on different duration like 1 day,1 week etcweek etc

Performance management

SettingSetting PerformancePerformance StandardStandard & & ExpectationExpectation

Setting StandardsSetting Standards Establishing objectives/goalsEstablishing objectives/goals

DimensionsDimensions Each goal will clearly show a positive financial impact in order to Each goal will clearly show a positive financial impact in order to

ensure that the Bank is able to determine the impact of each jobensure that the Bank is able to determine the impact of each job.. Performance AppraisalPerformance Appraisal Performance reports are written on annual basis. Called

ACR (Annual Confidential Report)

SettingSetting PerformancePerformance StandardStandard & & ExpectationExpectation

Setting StandardsSetting Standards Establishing objectives/goalsEstablishing objectives/goals

DimensionsDimensions Each goal will clearly show a positive financial impact in order to Each goal will clearly show a positive financial impact in order to

ensure that the Bank is able to determine the impact of each jobensure that the Bank is able to determine the impact of each job.. Performance AppraisalPerformance Appraisal Performance reports are written on annual basis. Called

ACR (Annual Confidential Report)

Employee CompensationEmployee Compensation & Benefits & Benefits

Type of Compensation & Benefits

1. In -Service Benefits Education allowance/expenses to clerical and non-clerical

staff. Yearly profit bonuses Loan facilities on soft terms. Marriage Grants. Medical facilities to self and family. Executives, perquisites that include company cars with

petrol ceilings, drivers/servants, salary, reimbursement of utility bills etc.

Insurance coverage against accidental permanent or partial disability

Type of Compensation & Benefits

1. In -Service Benefits Education allowance/expenses to clerical and non-clerical

staff. Yearly profit bonuses Loan facilities on soft terms. Marriage Grants. Medical facilities to self and family. Executives, perquisites that include company cars with

petrol ceilings, drivers/servants, salary, reimbursement of utility bills etc.

Insurance coverage against accidental permanent or partial disability

2. Retirement Benefits

Medical facilities to self and family as per staff service rules. Income security in the shape of monthly income or as a lump

sum payment Lump sum payment includes amount of commutation/gratuity

and leave encashment Monthly income are paid in the shape of pension/benevolent

grant as per rules. Special group insurance coverage to employees other than

retired on medical grounds, for 5 years from the date of retirement or up to age of 65 years whichever is earlier

Medical facilities to self and family as per staff service rules. Income security in the shape of monthly income or as a lump

sum payment Lump sum payment includes amount of commutation/gratuity

and leave encashment Monthly income are paid in the shape of pension/benevolent

grant as per rules. Special group insurance coverage to employees other than

retired on medical grounds, for 5 years from the date of retirement or up to age of 65 years whichever is earlier

Organizational career management

Job Changes within the Organization

1. Promotion: Promotion on Length of service Basis Stenotypist /stenographer to OG-III 10 Years.Clerical staff to OG-III 15 Years Non-clerical staff: a. to Assistants Cadre 2 Years, if Graduate

2.Transfer: To utilize the expertise of an experienced individual Need for experience Administrative reasons To fill a vacant position

Job Changes within the Organization

1. Promotion: Promotion on Length of service Basis Stenotypist /stenographer to OG-III 10 Years.Clerical staff to OG-III 15 Years Non-clerical staff: a. to Assistants Cadre 2 Years, if Graduate

2.Transfer: To utilize the expertise of an experienced individual Need for experience Administrative reasons To fill a vacant position

Separations

1. Termination The prescribed period of notice shall be as follows: For employees in Category I & II Three Months For other employees One Month 2. Resignation Category-I & IIA staff member may resign at any time by giving three months

notice Category- III & IVUnless otherwise specified in the letter of appointment in

general a staff member may resign at any time by giving a notice of one Month or substantive pay in lieu of period of notice.

Exit Interview 3. Retirement

1. Termination The prescribed period of notice shall be as follows: For employees in Category I & II Three Months For other employees One Month 2. Resignation Category-I & IIA staff member may resign at any time by giving three months

notice Category- III & IVUnless otherwise specified in the letter of appointment in

general a staff member may resign at any time by giving a notice of one Month or substantive pay in lieu of period of notice.

Exit Interview 3. Retirement

Critical Analysis

There is lack of staff in branches. Shortage of staff and heavy work are two elements Which decrease performance of employee.Allied Bank Limited has own disciplinary rules but not followed

by staff strictly. Written polices for appointing new staff are not followed properly.

In this modern era manual system is also apply for entries of voucher, clearing etc in some branches of Allied Bank Limited

In this modern era manual system is also apply for entries of voucher, clearing etc in some branches of Allied Bank Limited

Unsophisticated training program Lack of advertisement through electronic mediaLack of refreshers

SWOT Analysis of the Organization

Strengths

Secure Banking CUSTOMER CARE CENTRE ONLINE Banking FACILITY SECURE ENVIRONMENT Varity OF Products SUPPORTIVE ENVIRONMENT

Weakness

Paper Working Traditional approaches of training Lack of advertisement through electronic mediaLOW PRODUCT CREDIBILITY LATE PROMOTIONS

Opportunities Enter new markets Extension of International network of the branches Business Promotional facilitiesIn Future Offer Auto Loan Services:ABL has also ignored the sector of Auto loan which is a very important Financing nowadays. Many people nowadays buy cars through car financing but ABL does not have this facility

Threats

Uncertain economic condition Political instability Slow product development process

FED And other GOVT charges COMPETITORS

FED And other GOVT charges COMPETITORS

Conclusion

In spite ABLhas great strength but weaknesses In spite ABLhas great strength but weaknesses are heavy on strength because major sector is are heavy on strength because major sector is surrounded by weakness. surrounded by weakness.

Which is online system but latest technology is Which is online system but latest technology is not used, while online system is essential for not used, while online system is essential for banking sector.banking sector.

Others areOthers areTraditional trainingTraditional training approaches are approaches are used till this time which going bank towards used till this time which going bank towards downfall.downfall.The structureThe structure is not fully according to is not fully according to the need of customers. the need of customers. PolicesPolices’ld ’ld be appropriate and equalbe appropriate and equal for for every one .every one .

Recommendations

It is easy to recommend solution along with criticism. Because criticism is an element of human psyche. Following are the recommendations Up-to-date online system Focus on advertisement through electronic media Appropriate requirement process Focus on computerized working

AndMotivation of Staff:Higher management of bank should adopt the different motivation techniques which according to the self-esteem need of employee Ways to motivate employee Promotion Reward System Leave Appreciation