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The New Jersey Department of Children and Families
http://www.nj.gov/dcf/families/early/visitation/
New Jersey Home Visitation Programs
Continuous Quality Improvement
Home Visitation ProgramsAttaining & Maintaining Caseloads
Barbara L. Scanlon, RN-MSNNurse Family Partnership Program Supervisor - Passaic & Bergen
Counties Partnership for Maternal and Child Health of Northern New Jersey
1 Ottilio Terrace, Paterson, NJ 07502Cell Phone: (201) 321-7356Office Phone: (973) 904-0856
Office Fax: (973) 942-5974
NFP-PROGRAM IS AVAILABLE IN 43 OF THE UNITED STATES
HOME VISITATION SERVICES ARE AVAILABLE IN ALL 21 COUNTIES IN NEW JERSEY
NFP HAS 10 PROGRAMS
FOR NJ FAMILIES
PMCHNNJ ADMINISTERS
NFP FOR PASSAIC & BERGEN(HUDSON & UNION)
NJ State Goals: for home visitation programs• Maintaining and/or exceeding
at least 85% of the contracted level of service (LOS)
• Retaining at least 60% of home visitation families for at least one year
[Data Source: NFP Bergen & Passaic
FY16Q3 CQI Dashboards]
BERGEN COUNTY NFP 2015-2016
BERGEN NFP: CQI FY 2016 Q3
PASSAIC COUNTY NFP 2015-2016
PASSAIC NFP: CQI FY 2016 Q3
July 1, 2015 = 162 totalJune 17, 2016 = 192 total
TOTAL CASELOADS = # 192
TOTAL CASELOADS = % 96%
Week Ending on: 6/17/2016
BERGEN
54 = 108%
PASSAIC 138 = 92%
Strategies Concrete strategies, techniques and tools:
• Hiring the right team – a team approach• Shared Governance:
Including team members in decision making• Flexibility – staff & clients • Resources – agency & community • Documentation • Open door policy: Team & Supervisor • Supervision – planned & unplanned:
Listening to your team members
INTERVIEW: A DOUBLE DOSE OF CONFIDENCE (2-INTERVIEWERS –> 1 FORMAL & 1 INFORMAL) QUALITIES OF NFP NURSE HOME VISITOR
SELF ASSESSMENT TOOL SHADOW VISITS WITH TEAM HOME VISITORS CAN THE CANDIDATE FOLLOW DIRECTIONS
FOLLOW-UP E-MAIL TO CONFIRM THE VISIT TEAM MEETING = TEAM INTERVIEW REVIEW THE JOB DESCRIPTION GET THE BOSS’s APPROVAL <– FINAL
INTERVIEW
HIRING STAFF
QUALITIES OF NFP NURSE HOME VISITOR SELF ASSESSMENT TOOL
DESIGNED BY THE NURSES ON THE TEAM
HIRING THE RIGHT STAFF FLEXIBLE SCHEDULING ORIENTATION & PRECEPTING STAFF SHADOW VISITS DUAL VISITS POLICIES – update as needed with staff input MLOA / FMLA CYCLES TEMPORARY – FLOAT NURSE HOME VISITOR VALUE YOUR STAFF’S OPINIONS COMMUNICATION
RETAINING STAFF
TEAM COMMENTS AND CONCERNS / UPDATES …
What’s new and exciting? Encourage refueling Listen to the needs and concerns of team members
Support their goals and hearts desires Motivational Interviewing with Team members Supervisors should have Experience as home visitors
Motivating your team
• Reliable• Safety • Trustworthy• Ownership of Program• Accountable • Buddy System• Mentorship• Preceptors• Communicate Clearly• Dress For Success – Team Attire
(you look the way you feel & you feel the way you look)
• SIGNATURES
Professional Attitude
Getting enough referrals Educating the community Advertising Connecting with agencies to continue referrals Clients not being informed that of the referral Clients that do not answer the phone or door Clients that move frequently Scheduling to meet the needs of the clients
- work & school - Family members that discourage home visits Environmental Factors – neighborhoods - safety - house mates - sanitary - noise
Challenges
Phone calls Scheduling Flexibility Alternate ways of contacting clients:
- What’s App - Alternate Phone #’s- E-mail - Texting
Family members at visits & visits with Family when client is not available
Short visits when needed Clients Meet several team members Office contacts – Admin & Supervisor Meeting their needs – Listening to clients … (Incentive Items - BOOKS / DIAPERS)
Motivating Clients
All of our home visitors and home visitation programs
are the bright spots in the lives of the families
we serve and the programs we represent. Remind your team – when they are in the community They take your reputation with them. They make a lasting impression about themselves. They have the ability to impact so many lives. They can be a positive guiding light
… a bright spot to so many.
Bright Spots
IT HAS BEEN MY PLEASURE TO WORK WITH A WONDERFUL & DEDICATED GROUP OF HOME VISITATION PROFESSIONALS FOR >8 YEARS
I WILL BE STARING A NEW JOURNEY IN TEXAS THIS JULY 2016 …
DIRECTOR OF NURSING EDUCATION FOR CAREER POINT COLLEGE RN PROGRAM SAN ANTONIO, TX
ACHIEVING GOALS