Bringing Libraries to Every Home : The Malaysia Scenario
Presenter : Tricia BongSarawak Information Systems Sdn. Bhd.
The Future of LibrariesA very relevant observation
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The Future of LibrariesLibrary without borders Seamless integration between physical and virtual Internet and mobile devices
Discovering information Communication and collaboration Searches across multiple sources and media
Bringing knowledge alive Interesting Relevant
The need to be responsive Engage members
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Key Challenges Faced by Libraries in the RegionStaying relevant The Internet & Mobile Life-Style To make a presence in the Digital World
Funding and ROIEducating librarians across the boardCreation, control, and preservation of digital resources
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Meeting the Challenge : Libraries in Sarawak
An integrated solution to support resource sharing and knowledge acquisition over the Internet, while providing benefits to libraries involved
Core Requirements
Benefiting the Libraries
Resource Sharing
Accessible Over Internet or Intranet
Empowering the Members
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The Solution
Enriched Learning :• On-line Electronic
Database Management• Supports Multi-Lingual• Supports media-rich
learning
Empowers the Members :• On-line Reservation• On-Line Renewal• On-line Payment
(www.paybillsmalaysia.com)• Member’s Top-Up Account• Automatic Internet Charging• Available anywhere, anytime
Supports Library Collaboration:
• Union Catalogue• Main Library and its Branches• Affiliated Libraries• Inter-Library Loan• Electronic Doc Delivery
Library Management System• Web-Based ICT Solution• Supports traditional
Library Operations and Functions
• Modules can be added as and when required
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Network of LibrariesSupport management of Libraries and its branches as an aggregated resource centre. 22 Libraries connected currently
(hosted at one Location)
Use various library resources as one central resource centrePerform on-line transactions like book reservation, renewals, paymentAccess information from homeMonitor transactions with Libraries
Members of Libraries Using ANGKASA
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State Union Catalogue
Cataloging Module
Cataloger creates bibliographic & item records for newly acquired library materials
Library ACataloger reuses bib record in Union Catalogue and enter item details only
Library BNew library who subscribes to Angkasa need not start from scratch
Library C
Libraries are also part of the UC Committee, setting policies and determine skills development
Master Bib Controller ensures integrity of Union Catalogue
Union Catalogue
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Accessible to Electronic Databases
Members Logon Here
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On-line PaymentOn-line Payment for fees and fines Integration with www.paybillsmalaysia.com
On-line membership renewal and fine payment Highly Secured
Angkasa server implemented with SSH2 (Secure Shell) Membership login via Secure Socket Layer (SSL) protocol using 128
bit encryption
For the Libraries Less payment counters Less handling of cash
Modular Design for Libraries
Sustaining is KeyContinuous Feedback through User Group
Briefing, Discussions and New Directions
Sustaining is KeyCommunities of Interest
Sustaining is KeyCollaboration Through System
Sustaining is Key24x7 On-line Assistance
Sustaining is KeyEfficient Support, Monitored by System
U-Pustaka :The Malaysia Scenario
• Libraries have organised knowledge in books, magazines and documents, local content, databases and other electronic resources.
• As we translate information to knowledge, we enhance our individual learning capacity, since information creates value in a learning society
• Networked information resources foster collaboration through interlibrary lending and virtual access.
• As we collaborate, we expand our capacity to innovate and create knowledge dividend for the nation.
• Shared information keeps communities together and promotes learning and collaboration
• The quest for knowledge will foster a tighter community, especially between rural and urban learners
• Making Information Accessible to All
• Cooperative Library Network System
• Creating, Sharing and Exchanging Knowledge in a Knowledge Society
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The Need for a Ubiquitous Library
The u-Pustaka Model
WAN
MEPS FPX Gateway
Touch ‘N Go Gateway
Government SMS Gateway
National Union Catalogue
8 LibrariesRFID
System
Library Systems
Pos Malaysia
MEPS e-Debit Gateway
U-Pustaka Portal
Inter-Library Lending
RSS
News
Highlights
Links
Ask the LibrariansChat with the Expert
E-Review
Discussion Forum
Dashboard
National Registration Department
Multimedia
Collaborative Synergy
The u-Pustaka Portal
Vibrant Colours www.u-library.gov.my
General Information
General Information such as News, Events, RSS, Links, Library Profiles, Interesting Facts and Figures has to be “catchy”
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E-Review
Book reviews are done by librarians To attract people to be actively engaged with the services of the U-Pustaka
Consortium U-Pustaka Members can also provide their own reviews on the Portal
Each Library to submit 3 reviews per week
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Adult’s Dashboard
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Children’s Dashboard
Youth’s Dashboard
E-Resources
Consortium libraries source for, filter and sort digital contents such as e-books and audio-books and make these available for easy access by u-Pustaka Members
Collaboration Components
Collaboration are services on u-Pustaka Portal that allows interaction and collaboration with u-Pustaka members : Ask u-Pustaka Chat with the Expert (Webinar) Discussion Forums
Ask u-Pustaka
A 'Help Desk' approach to allow librarians from the U-Pustaka Consortium to respond to queriesA collaboration among libraries in providing a ONE-STOP reference desk service to u-Pustaka MembersEach Library manage this virtual ‘help desk’ one day a week
Chat with the Expert (Webinar)
Libraries will organize web seminars and this can be accessed by all throughout Malaysia
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Borrowing Books
Inter-Lending services allow u-Pustaka Members to Register as u-Pustaka Member Search for books available at all consortium libraries Perform booking of the books Option to have items delivered to door-step through Pos Laju or
for u-Library member to pick up items from Library Make payment for delivery charges through cashless payment
method Track progress of delivery service Return item anytime, anywhere at bookdrops or through Pos Laju
Search Catalog
The public will be able to search for books available in the 8 libraries through the KIK (Katalog Induk Kebangsaan)
1. Search titles
2. Results
PKL
3. Search availability4. Results
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Delivery Services through Pos Laju
u-Pustaka member can choose to have books delivered to their door-step using Pos LajuPos Laju can also pick up books from u-Pustaka member and return to the Library
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Payment through Cashless Payment
From the u-Pustaka Portal, payment can be done through : MEPS FPX (from Portal) Quik2Go (from Portal) ATM Card (from Kiosk) Touch ‘N Go (from Kiosk and Counter)
Payment will be made for the following : Delivery charges Fines (Overdue and Lost Item)
Expectation from the Citizens : Accessible in PLACE and SPACE
SPACE : Digital Access
Information Discovery Anytime, Anywhere
Borrowing & Returning Anytime, Anywhere
PLACE : Physical Access
Importance of SOP
Peter Drucker Quality in a service or product
is not what you put into it.It is what the client or customer gets out of it.
We want returning “customers” Foster life-long learning and
continuous quest for knowledge
Ensure consistent performance across the board Eight libraries located
throughout Malaysia
The SOP Team
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