BRISTOW WORLDbristowgroup.com/_assets/filer/2015/01/13/bristow... · 2 bristow world 2015 issue 1...

BRISTOW LEADS THE WAY IN SAFETY, TECHNOLOGY

BREAKING THROUGH THE CLOUDS

PG 2Bristow CEO Jonathan Baliff Talks About

Bristow Group’s Future and Priorities

PG 8Bristow Achieves Target

Zero: The Next Phase

PG 16EBU Builds on a Strong

Heritage for a Brighter Future

PG 22Bristow Prepares for Start

of UK SAR Contract

BRISTOWWORLDI S S U E 1 / 2 0 1 5

Left to right: Winch Operators Roy Eggleston and Mark Hughes

2 Bristow World 2015 Issue 1

BRISTOW CEO JONATHAN BALIFF TALKS ABOUT

BRISTOW GROUP’S FUTURE AND PRIORITIES

IN THIS INTERVIEW WITH BRISTOW WORLD, JONATHAN BALIFF SHARES HIS PERSONAL STORY AND HIS VISION

FOR BRISTOW’S FUTURE THAT BUILDS ON BRISTOW’S STRONG HERITAGE AND CULTURE.

Bristow World 2015 Issue 1 3

TELL US ABOUT YOUR MILITARY BACKGROUND WITH THE UNITED STATES AIR FORCE.

Aviation was always my first passion, and I had wanted to fly since I

was 10 years old. I remember being obsessed with aviation in books

and on TV. Like many kids at the time, I pursued my aviation interest

by building balsa wood and then radio-controlled models. Joining the

United States Air Force was the first step in incorporating this passion

into my career. My first posting (after flight training in Mississippi and

California) was at Clark Air Force Base in the Philippines, where I flew

the F-4 Phantom “E” Model, the standard fighter bomber in the 1980s.

I flew F-4Es for a few years to build hours in order to fly the last version

of the U.S. Air Force F-4s, the “G” Model, which was also known as the

Wild Weasel.

I flew F-4 Wild Weasels in Operation Desert Shield and Operation

Desert Storm as part of the electronic warfare missions conducted

in the Persian Gulf in 1990 and 1991. The armament that we carried

included High-Speed Anti-Radiation Missiles (HARMs). The Wild

Weasels sought out the radars that fired the surface-to-air missiles, and

then used HARMs to disable them. The mission was highly dynamic

and required a great deal of situational awareness and teamwork.

HOW HAS YOUR MILITARY EXPERIENCE INFLUENCED YOUR APPRECIATION FOR BRISTOW’S MISSION?

My military experience helped instill the importance of safety awareness

in me, especially in high pressure environments. I was the victim of

a ground incident during my last posting in the military. After a night

training mission, I slipped, fell and was raked by a heated inlet duct

pitot tube that went through my flight suit and parachute harness. I am

reminded of that incident when I see the two scars across my chest,

and the appreciation for safety consciousness is something I live with

every day. I learned a lot about crew coordination during my time in the

military. The F-4G had two aircrew flying in tandem. During Wild Weasel

missions, excellent crew coordination was vital. These missions taught me

teamwork, communication and the ability to be calm under pressure. My

leadership style was greatly influenced by the dynamic environment of the

Wild Weasel cockpit. Good crew coordination was essential not only in the

cockpit, but also with our ground crews. Maintenance of the complicated

Wild Weasel aircraft was critical to each mission, as the work of our

engineering teams was literally the difference between life and death. “ MY M I LITA RY EXPER I EN C E H ELPED I N STI LL TH E

I M P O RT A N C E O F S A F E T Y A W A R E N ES S I N M E ,

ES PECIALLY I N H IG H PRESSU RE ENVI RO N M ENTS .”

– CEO JO N ATHA N BALI FFBALIFF FLEW THE PHANTOM F-4 E AND G MODELS IN THE U.S. AIR FORCE.


HOW HAS YOUR BACHELOR’S DEGREE IN AEROSPACE ENGINEERING CONTRIBUTED TO YOUR CAREER?

I learned problem solving as part of my engineering education at

Georgia Tech that has positively influenced my entire professional

career. I learned the discipline to

take a big problem and break i t

down into smaller problems, then

develop a solution for each part and

eventually the whole problem. I gained

confidence that there is no problem

too big or complex to solve.

My engineering education was an

extension of my love of aviation, and

it gave me a better appreciation for

my Air Force maintenance team

members and their task of problem solving.

WHY DID YOU DECIDE TO PURSUE A MASTER’S DEGREE IN INTERNATIONAL RELATIONS?

My interest in international relations stemmed from my interest in

international aid and development. When the Gulf War ended, my

aircraft was retired from active duty, so I needed to take the next step in

my career. I had always been intrigued by the World Bank and the work

done to help in economic development. I saw real poverty in my military

travels, and I wanted to help by getting involved in international aid and

development. As I continued my studies, I learned I had a real affinity

for economics and finance. My tendency to “go where the action is” led

me to the energy sector with a heavy emphasis on global economics.

WITH DEGREES IN AEROSPACE ENGINEERING AND INTERNATIONAL RELATIONS, HOW DID YOU GET INVOLVED WITH FINANCE?

I began working in energy infrastructure financing because it allowed

me to leverage my interest in international aid and development, as well

as my engineering degree. This was during the time that Wall Street was

becoming the source of financing for power plants overseas, as opposed

to the traditional role of government taxes. I started on the ground floor

in the mid-’90s when Wall Street first started financing power plants,

pipelines and natural gas and oil reservoirs – all of the infrastructure

associated with the energy value chain. It was an interesting time to be

involved in the energy industry, and I gained invaluable experience that I

use in my current role.

WHAT WAS THE MOST IMPORTANT LESSON YOU LEARNED DURING YOUR TIME AT CREDIT SUISSE? AT NRG?

I built a large network of CEO, CFO and investor contacts while I was at

Credit Suisse. Many of the current Bristow investors are people I knew

earlier in my career. I also learned

important lessons about client service

at Credit Suisse. Excellent customer

service is an indispensable partner,

and provides critical solutions and

consistent, long-term value to clients. I

made the move to an energy company

from banking when I joined NRG as

executive vice president, strategy.

NRG is the largest power plant owner

and operator in North America.

BRISTOW CELEBRATED THE ONE-YEAR ANNIVERSARY OF TARGET ZERO ON AUGUST 25, 2014. FROM YOUR POINT OF VIEW, WHAT CONTRIBUTED TO THIS ACHIEVEMENT?

The one-year achievement of Target Zero is an excellent milestone.

Target Zero is something every one of us must pursue every day as

there is no finish line. We are continuously improving upon our safety

management systems and processes to create a more enduring Target

Zero result.

Three impor tant elements came together to contribute to this

achievement:

• The passion of our employees. I am very proud of our employees’

passionate commitment to Target Zero. This is evident in the work

they perform every day, supported by each employee’s enthusiastic

belief that Target Zero should not just be aspirational, but habitual.

• Bristow’s culture. With safety as our foundation, our other

values – teamwork, integrity, quality and excellence, fulfillment and

profitability – come together to help us achieve our goals and carry

out our mission.

• Our discipline. Bristow’s culture calls for the discipline of continuous

improvement. We are always striving to be better, especially in safety.

WHAT ECONOMIC FACTORS DO YOU SEE POTENTIALLY AFFECTING THE GROWTH OF OUR INDUSTRY?

My perspective is a 10-year horizon. What’s impacting growth now is

that we’ve lived in a low interest-rate environment with rising oil prices

for a long time, and now oil prices are falling fast. We will see a lot of

“ WE ARE CO NTINUOUSLY IM PROVING

U P O N O U R S A F E T Y M A N A G E M E N T

SYSTEMS AND PROCESSES TO CREATE A

MORE ENDURING TARGET ZERO RESULT.”

– CEO JONATHAN BALIFF


stress among the operators. Bristow has about $700 million in cash and

cash equivalents to protect ourselves and our clients, so we can operate

in a weak economic environment.

WHAT ARE THE RECENT TRENDS YOU’RE SEEING IN THE OIL AND GAS AND SAR SECTORS?

The oil and gas industry is experiencing some serious cyclicality, but

we still have upward movement in the growth of offshore aviation. We’re

looking at government outsourcing of search and rescue (SAR), and we

think this is a good trend because it will allow governments to do more

with lower costs. We are being asked to go further offshore, into harsher

environments, with the Arctic, the Falklands and other new basins

opening up. This trend and current market environment will require a

higher level of integration with clients because none of this will happen

unless we continue to improve safety and reliability in the industry.

WHAT DO YOU SEE AS THE CHALLENGES IN THE HELICOPTER INDUSTRY?

One of our challenges today is the current partnering arrangements

with our helicopter manufacturers (known as OEMs). We have become

a very large and sophisticated company – the other operators as well –

and we have to buy aircraft in a more sophisticated way. Generally the

contracts have been about the initial purchase, rather than the entire

life of the helicopter. These purchase contracts don’t make provisions

for r isk sharing with our par tner

OEMs, similar to warranties for cars

that we buy for our family use. That

has to change.

The OEM supply chain needs to be able

to anticipate what will happen in year

20, not just in the first five years. When

we purchase a helicopter going forward,

we’re going to look at the contract as the

beginning of a relationship, and we’re

not going to buy just a few aircraft, but a

whole fleet. Going forward, we’ll want to

see a lot more sharing of risk with strong

warranty-like assurances from our OEM

partners. We think that will be better for our

clients and the OEMs.

Top: Captain Jonathan Baliff – Bahrain (November 1991)

Bottom: Last flight on active duty (1993)


YOU OFTEN SAY THAT BRISTOW IS THE COOLEST COMPANY NOBODY HAS HEARD OF YET. WHERE DOES BRISTOW EXCEL? WHAT CAN WE DO BETTER?

When I talk about Bristow as the coolest company no one has heard

of, there’s recognition that what we do is unusual and interesting in that

we fly, maintain and provide a safe service with helicopters. Helicopters

are perceived as being very cool. We’re such a big part of the civilian

helicopter sector, yet we don’t have the household name recognition

of a British Airways, who frankly are a smaller part of the fixed-wing

space than Bristow is in the rotary space. When people think of cool

companies, they also think of companies that serve, and there’s a

service element to Bristow that makes us a cool company. If you look at

companies that are successful in client service, it’s because they offer a

unique type of service, have a strong service culture and are committed

to a high level of service performance. Bristow is that company because

not everybody can do what we do.

We can strive to improve our client service capability. Our hearts and

heads are in exactly the right place, but we are working on getting our

legs stronger as a larger global brand. We are doing this in a number of

ways, including bringing in new leaders who will help us deliver on our

client promises. We recently hired Chet Akiri as senior vice president

and chief officer Corporate Development, New Ventures and Strategy.

Chet joins us from GE and has a long history of serving growing

businesses. He’s going to build a new team that goes after new clients

and new products. We also recently hired Vice President of Business

Development Mike Sim, who will expand on our client promise and

improve client focus. Both executives are very aligned with our culture

and bring a lot of added capability. I am very excited about Bristow's

future. We have the passion and commitment to serve our clients; the

right culture and drive to break through the clouds.

IN ADDITION TO BUILDING OUR CLIENT SERVICE CAPABILITY, WHAT ELSE WILL WE DO TO SUPPORT OUR CLIENTS?

One way is to accelerate the sharing and adoption of best practices in

safety, which we are doing through HeliOffshore. Having an industry

approach to safety – not just one that is specific to Bristow – is

invaluable. In HeliOffshore, we will share intellectual property on safety

across the industry to bring safety to a higher level. We also need to

educate regulators and the public about the real story behind the

decade-long improvement in helicopter safety – not just within Bristow,

but across the industry. This is a safe industry, but the safety and

success of our industry gets lost in the newspaper headlines.

WHAT ASPECTS OF OUR CULTURE SHOULD BE CHERISHED, AND WHAT SHOULD WE CHANGE?

The most important aspect of our culture that we should cherish is our

focus on safety. The one thing we can change is to broaden that core

value to include collaboration with our competitors to improve industry

safety. We need to share how we’ve been able to unite the company

under the safety banner with other companies that may be at the

beginning of their journey. We still have farther to go on our journey,

and we can learn from others too, but that sharing will help us to better

appreciate what we’ve already successfully accomplished.

Georgia Air Force Base – F-4 training (1987)


"IF YOU LOOK AT COMPANIES THAT ARE SUCCESSFUL IN CLIENT SERVICE, IT’S

BECAUSE THEY OFFER A UNIQUE TYPE OF SERVICE, HAVE A STRONG SERVICE

CULTURE AND ARE COMMITTED TO A HIGH LEVEL OF SERVICE PERFORMANCE.

BRISTOW IS THAT COMPANY BECAUSE NOT EVERYBODY CAN DO WHAT WE DO."

– CEO JONATHAN BALIFF


BRISTOW ACHIEVES TARGET ZERO

THE NEXT PHASESINCE 2007, BRISTOW’S TARGET ZERO SAFETY PROGRAM HAS SPAWNED A CULTURE OF SAFETY

EMBRACED BY ITS EMPLOYEES THROUGHOUT THE ORGANIZATION. LOOKING TO THE FUTURE, THE

COMPANY IS RECOMMITTING TO EMBED TARGET ZERO EVEN MORE FIRMLY INTO ITS OPERATIONS.


BRISTOW WORLD ASKED BRISTOW EMPLOYEES AND SAFETY CHAMPIONS ACROSS GLOBAL

OPERATIONS FOR THEIR PERCEPTIONS OF THE VALUE OF TARGET ZERO : WHAT THEY

BELIEVE WORKS IN TERMS OF GETTING EMPLOYEES TO KEEP SAFETY TOP OF MIND, AND

WHAT THIS NEXT PHASE OF TARGET ZERO SHOULD LOOK LIKE.

In the mid-2000s, Bristow confirmed safety as its primary core value,

launched Target Zero as a company-wide framework and set a safety

target for Bristow employees worldwide: Zero accidents. Zero harm

to people. Zero harm to the environment. The goal was to encourage

people to understand and believe in their hearts that an accident-free,

injury-free workplace is possible. In that respect, Target Zero has

been a real success, as recent safety records indicate. Today Target

Zero is considered the main underpinning of the Bristow culture and a

strong component of its reputation and brand among its stakeholders.

Target Zero also has become widely recognized as an iconic program

for the helicopter transport industry, and the company intends to do

everything it can to share its learnings across the industry to increase

safe operations for all. “Every Bristow employee has much to be proud

of, and we will build on this strong foundation to take safety to the next

level for our customers, our stakeholders and our industry,” says Vice

President and Chief Safety Officer Steve Predmore. “Toward that end,

we are entering the next phase of Target Zero – one in which we will

strive to build a true learning culture. We have strong safety practices

within our business units (BUs); now it’s a matter of sharing information

and best practices across the BUs, and by doing so, we’ll become

better at ensuring safe operations in every aspect of our business.”

TARGET ZERO HAS MADE A POSITIVE DIFFERENCE

There is evidence that Target Zero has made a real difference in how

Bristow employees work as well as how the company operates overall.

Tim Rolfe, director of aviation safety, says that Target Zero has become

a single rallying cry for the company. “This initiative unites the Bristow

family under one banner. It has brought everyone together in terms

of achieving a single goal, and it gives everyone an understanding of

the importance the company places on safety,” says Rolfe. Perhaps

the most notable achievement is that in August 2014 Bristow Group

celebrated a full year of Target Zero performance in its commercial

helicopter operations. During that time the company had no air

accidents and no recordable injuries – a remarkable achievement that

proves its goal of zero incidents is not only possible, but truly attainable.

Among other achievements, several BUs report remarkable results.

According to Mark Becker, director, his team went more than four

years without a recordable injury. “This would not have been possible

without Target Zero,” says Becker. “The program got us to focus on

creating a safety culture in both our work and home environments.

We’re dedicated to talking safety among our teams, looking out for

one another and not taking things for granted.” When asked what he

thinks is the reason for its success, Becker says, “Employees embrace

Target Zero because it affects them and it’s tangible: If they practice

safe behavior, they will go home safe at night.” Bristow’s West Africa

Business Unit (WASBU) celebrated two consecutive years of Target

Zero performance without a recordable injury or air accident (see page

27). In October 2014 alone, Bristow operations in Nigeria achieved

1,000 hours of Target Zero performance.

WASBU Director Akin Oni credits Target Zero for his organization’s

success. “From its initial introduction, Target Zero has been embraced

by the WASBU team and it has become the way we do things. This

safety milestone represents a considerable achievement considering the

environment and operational challenges we face in Nigeria.” WASBU

HSE Coordinator Frank Webb adds, “I recall when Target Zero was in its

infancy we were discussing if Target Zero is achievable; now the word is

‘we must maintain Target Zero.’ The commitment to safety in WASBU is

second to none from the business unit director to the shop floor.”

TARGET ZERO ATTITUDE AND PERSEVERANCE PAY OFF

Tim Glasspool, head of flight operations for the Europe Business Unit

(EBU), says over the ensuing years he has seen a massive change in

attitude toward safety from everyone. “People are now much more

aware of how safety impacts them and others around them,” says

Glasspool. “The safety mindset is not something you switch off when

you leave work. I and others incorporate this at home when we are

doing projects around the house. If you’re going to climb on your roof to

fix something, you do a risk assessment before you do the task.”


Even in Norway, a country that already has a high safety culture, Kjetil

Heradstveit, quality and safety manager with EBU, acknowledges that

Target Zero has impacted workers’ lives. He says it has taken time for

people to adapt to the program, but they are seeing good results from it

today. “It’s all about attitude and being able to understand the intention

behind the program,” says Heradstveit. “We’re making sure the clients

are happy through our punctuality, regularity and, of course, our focus

on zero accidents. This is on my agenda every day.”

Greg Gosnell, operations manager, is part of the team at Bristow

Academy in Titusville, Florida, that is introducing a new generation

of pilots to Target Zero. “The Academy is fortunate in that we have an

opportunity to instill the values and awareness of safety early in the

development of professional pilots. This translates into a culture of

safety that will follow our graduates throughout their flying careers,”

says Gosnell. “In addition, employees at the Academy embrace

safety as a personal responsibility and an integral part of our daily

activities. The idea of safety in the workplace starts early at the

Academy and is supported at all levels. We have a strong Safety

Management System that allows us to effectively manage change

and incorporate industry best practices into our operations. The

Target Zero campaign has made and continues to support a positive

difference at the Academy.”

Ron Scherpenzeel, commercial manager in the Australia Business

Unit (AUSBU), credits the Target Zero program for contributing to new

and repeat business. According to Scherpenzeel, “Target Zero has

made a positive difference because we are now in line with our clients’

expectations. Safety in aviation is a given – it’s what the clients expect

– but safety culture is regarded as a major prerequisite on any contract

bid. The Target Zero campaign has been very successful, and the result

has assisted us in winning new contracts and extending existing ones.

Our safety culture was intensely scrutinized by one global integrated

oil and gas company prior to our winning the bid. Another example is

achieving a high contractor HSE rating with a second global client. We

expect this rating will assist us in extending our existing contract.”

Tim Glasspool, head of flight operations for EBU Greg Gosnell, operations manager for Bristow Academy


Sandie Richardson, insurance manager and assistant company

secretary in Redhill, says the Target Zero program has contributed

greatly to insurance premiums being reduced for our two most

important assets, people and aircraft – a rare feat in business these

days. She adds, “Our insurance providers are so impressed with Target

Zero that they have actually lowered our premium ratings!”

WHAT WORKS IN GETTING PEOPLE TO “THINK TARGET ZERO”

When Target Zero was launched in 2007, Bristow didn’t want it to

become just another program that would light a fire for a short time

and then quickly burn out. Bristow leaders truly wanted it to bring

about a cultural change in the company, where employees think and

act with safety in mind in everything they do. What works in getting all

employees and associates to “think safety”?

Having company leaders – from the senior executives to local

managers – embrace the program and advocate for it to everyone

around the world has been cited by those interviewed as crucial to

Target Zero’s adoption. Former CEO Bill Chiles is widely recognized

in the aviation industry as a safety advocate, and his commitment to

Target Zero certainly motivated others to embrace it. Now President

and CEO Jonathan Baliff is carrying the Target Zero banner for

Bristow. As Eddie Driskell, Gulf Coast maintenance manager in the

North America Business Unit (NABU), says, “Leadership has pushed

this and it’s been accepted by the troops in the field. It wasn’t just

something we read in emails; we heard it from our boss and our boss’s

boss. It made us all realize this is serious business.”

Paul Doxey, area manager for the Caribbean and Latin America, says, “I

think the Bristow senior management team, directors and management

are all very committed.” He sees value in supporting lower level

supervisors as they speak up for safety and is instituting practices in his

business unit to encourage this.

Those interviewed believe that employee training and safety workshops

have been the most effective way to instill safe practices and develop

Bristow’s safety culture, as has repeat emphasis in employee meetings

and safety-focused meetings. Keir Williams, AUSBU human resources

manager, comments on her BUs practice: “We hold Target Zero

meetings every Friday morning and share Target Zero moments before

all client meetings.”

Left to right: Military Training Program Flight Instructor Borja Mateo Fombellida provides a ground lesson on helicopter aerodynamics for a military student


Many of those interviewed credit the FOCUS card program for raising

awareness about safety issues. FOCUS cards allow any employee

to recognize and change behaviors that introduce risk. Through

submission of FOCUS cards, employees can alert the organization

to unsafe acts for corrective action by management. According

to Scherpenzeel, “FOCUS cards have made a positive difference.

Engaging our staff on the front line with the ability to raise safety

awareness through these cards, which are sent directly to our CEO,

has greatly improved our safety culture. Not only by identifying a safety

hazard, but also by engaging and complimenting other staff members

when they do a task safely.”

Predmore stresses the importance of the FOCUS card program in

gathering the vital information that will make Bristow better. “Right now

this is our primary means of getting input from our front line where our

hazards and risks lie. The cards

are important in raising issues so

that we can address them and

maintain a safe environment,” he

says. “This kind of input from

all levels of the organization is

absolutely essential to Target

Zero and our safet y cul ture.

We can’t sustain our current

performance without our front

line workers sharing information

to help us learn and get better.”

In addition to helping address

individual issues, the FOCUS cards help address potentially bigger

issues that may be remedied across the organization.

Glasspool sees value in feedback about the FOCUS card submissions.

“It is interesting to see what’s going on in other places, in addition to

the specific location where a person works. We need to be open about

sharing common issues to ensure that things are being addressed at a

company-wide level,” says Glasspool.

Placing Target Zero posters and other branded imagery throughout

company work sites was effective for the launch, and they continue

to serve as daily reminders. The safety-oriented content on Bristow’s

websites and articles in its publications are also effective; those

interviewed say the most-read articles feature people who exemplify

safety in action.

THE NEXT PHASE OF TARGET ZERO

In 2015, Predmore says, the focus for Target Zero will be gathering

information across all BUs and learning to become better. His goal is to

continue to build confidence among our customers, stakeholders and

employees that we’re doing the right things and looking out for the well-

being of all. “We intend to build a true learning culture,” says Predmore.

“We have strong safety practices within the BUs, so now it’s a matter of

sharing information among them.” Doxey agrees. “There is a need to

share best practices and standardize procedures as much as possible

within the constraints of the differing regulations in diverse parts of the

world. In that respect, job-specific procedures and materials are very

important.” Heradstveit adds: “Regulators require us to have a SMS with

a high focus on proactive and predictive measures. We already have

this within Bristow. Taking us to the next level of safety will require that

we continue risk assessment, reinforce our SMS and be proactive with a

predictive safety system.” Above

all, those interviewed say the

most effective way to reinforce

the Targe t Ze ro cu l t u re i s

through workshops and training

every year or two – and direct

employee engagement. Videos

receive qualified endorsement

if the content is specif ic and

professionally produced.

Gosnell comments that anything

we do going forward should go

beyond the original campaign branding. “Organizations often support

safety with great marketing campaigns but without true tangible results,”

he says. “Empower employees through education and responsibility to

drive safety awareness. Safety should be initialized at the lowest level

and supported throughout all levels within an organization. If employees

MANY OF THOSE INTERVIEWED CREDIT THE FOCUS

CA RD PRO G RA M FO R RA IS I N G AW A REN ES S

ABOUT SAFETY ISSUES. FOCUS CARDS ALLOW

ANY EM PLOYEE TO RECOGNIZE AN D CHANGE

BEHAVIORS THAT INTRODUCE RISK.


believe they can make a difference regarding safety, they will continue

to support and promote safety across all organizational boundaries.”

O b i n n a O j i a k o , a r e a

o p e r a t i o n s a n d s e r v i c e

delivery manager in Nigeria,

agrees that videos on safety

hazards help to internalize

the message. He says, “One

of our cl ients did a great

video on good habits versus

bad habits, and how many

small bad habits can lead to

an accident. It showed everyday activities – little subtle things that

people do every day. This kind of video reminds people to look to

see where the hazards are.” Ojiako also suggests that Bristow should

continue to bring the safety message into employees’ personal lives,

like using seat belts when driving and car seats for children.

James Kennedy, director of maintenance in New Iberia, Louisiana,

adds that reminders of why we want to be safe are important. “Most

mechanics and pilots are ‘can-do’ people,” he says. “Target Zero can

rein them in and save them from themselves. If someone wants to get

something done, they’ll put pressure on themselves that is not actually

there. Some people need their manager to tell them getting it right is

most important.”

This is the most important thing to remember, says Predmore. “The way

to ensure safe operations is for every employee to understand what it

is that he or she does every day that contributes to safety. Target Zero

raises awareness of what’s most important to us every day. It’s not a

safety management strategy. We like to think of Target Zero as the North

Star. It is not the strategy we use to manage safety performance – we

don’t want to manage to a score.”

THE NEXT PHASE OF SAFETY FOR THE HELICOPTER OPERATORS

Looking to the future, Rolfe believes that the introduction of increasingly

sophisticated automation will be one of the biggest safety challenges

the industry will face. “We’re introducing new technologies into our

aircraft, and we’re working with manufacturers and regulators to make

sure our people are prepared. How do we best train and check our

pilots and maintenance crews? What information do we need to improve

our learning and enhance the skills that are required? There are a lot

of committed people in our industry who are working to address these

points,” says Rolfe. Other issues that affect helicopter operators include

the po tent ia l fo r a i rcra f t

co l l i s ions in increas ing ly

busy airspace ; f l ight path

management errors, including

landing at the wrong offshore

l o c a t i o n a n d u n s t a b l e

approaches; as well as further

developing the capabilities

of our onboard f light data

monitoring systems, such as

HUMS and FDM. We are also

strongly focused on ensuring that auditing practices within our industry

are firmly geared toward improving safety performance.

Bristow is helping to address these issues through its involvement in

HeliOffshore, founded by Bristow CEO Emeritus Bill Chiles and the CEOs

of five helicopter operating companies. In addition to the involvement

of senior management, Bristow safety leaders are teaming with their

counterparts to develop and share best practices and advanced

technologies, and work with regulators for harmonized flight standards,

with the support of newly appointed HeliOffshore CEO Gretchen Haskins.

“Bristow has an important role to play from an industry and external

standpoint,” says Predmore. “We have tremendous visibility and a

sense of responsibility as an industry leader. We have been active in

sharing with the industry how we developed and continue to actively

nurture our Target Zero safety culture.”

“WE INTEND TO BUILD A TRUE LEARNING CULTURE. WE

HAVE STRONG SAFETY PRACTICES WITHIN THE BUs,

SO NOW IT’S A MATTER OF SHARING INFORMATION

AMONG THEM.” – VICE PRESIDENT AND CHIEF SAFETY

OFFICER STEVE PREDMORE

Left to right: Aircraft Refueller Warren Seow discusses safety topics highlighted on a Target Zero poster with Caribbean and Latin America Area Manager Paul Doxey


LEADING US TOWARD TARGET ZERO

Led by Steve Predmore, the global safety team now includes Jerry

Allen, system safety director; Glenn Pinsent, global manager health,

safety and environment; Tim Rolfe, aviation safety director; Chris

Bond, emergency response manager; and Mark Prior, aviation safety

analysis manager (see sidebar). This highly experienced team will lead

Bristow’s efforts to address and mitigate a variety of risks. For example,

many of Bristow’s maintenance workers work at heights all the time

– climbing ladders, working off stands or working with components

hanging from hoists. In addition to wearing personal safety gear,

conducting standardized risk assessments of work sites eliminates

potential trouble spots.JERRY ALLENSYSTEM SAFETY DIRECTOR

STEVE PREDMOREVICE PRESIDENT AND CHIEF SAFETY OFFICER

CHRIS BONDEMERGENCY RESPONSE MANAGER

MARK PRIORAVIATION SAFETY ANALYSIS MANAGER

TIM ROLFEAVIATION SAFETY DIRECTOR

GLENN PINSENTGLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT


JERRY ALLENSYSTEM SAFETY DIRECTOR

System Safety Director Jerry Allen joined Bristow in October

2014, and is responsible for leading the strategic management

and continuous improvement of Bristow’s Safety Management

System (SMS). Allen also will play a vital role in Bristow’s efforts to

strengthen its Just Culture, and strategically deploy better tools for

identifying, analyzing and mitigating safety risks. He will support

the organization’s global operations and all areas of the Safety

Department in deploying tools and information to support effective

safety management. Allen will also oversee the development and

continuous enhancement of our global auditing standards and

safety information systems.

GLENN PINSENTGLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT

Global Manager Health, Safety and Environment Glenn Pinsent

has been with Bristow for 10 years. In his current role, he has

the responsibility for the health and well-being of Bristow staff

and maintaining the sustainability of the environment in which the

company operates. Pinsent has more than 30 years of experience in

the aviation industry internationally, both rotary and fixed wing. He

leads the development of Bristow’s safety procedures and manages

their implementation globally. Pinsent's responsibilities extend to

ensuring that the company provides protection for the environment

and strives to preserve sustainability within operations.

TIM ROLFEAVIATION SAFETY DIRECTOR

Aviation Safety Director Tim Rolfe leads the Aviation Safety

Department, charged with the analysis of safety data from our

flight operations and maintenance activities. Combining that

data with information gathered through a focused accident and

event investigation process, the department determines aviation

safety policy and provides performance information that guides

safety activity at both business unit and global levels. Goals of the

department are to assess the validity of Bristow’s current systems and

create a common risk assessment process in all safety systems so

that a clear risk profile is generated to guide appropriately prioritized

safety management action. Rolfe has been with Bristow for 24 years.

CHRIS BONDEMERGENCY RESPONSE MANAGER

Chris Bond serves as Bristow’s emergency response manager,

responsible for maintaining and improving Bristow’s safety record

through the direct management of the Emergency Response

Program (ERP) at base, regional, business unit and corporate levels.

He leads ERP exercises and ensures the sharing of lessons learned

across business units through real and exercise events. Bond is

leveraging his experience in the Royal Navy and extensive time

with search and rescue (SAR) operations, to ensure that Bristow

is prepared in case of an emergency. Bond is also subject matter

expert for Bristow’s SAR program, providing guidance on activities,

standard operating procedures and equipment standards across all

SAR operations. He has been with Bristow for 38 years.

MARK PRIORAVIATION SAFETY ANALYSIS MANAGER

Aviation Safety Analysis Manager Mark Prior leads the Global

Safety team to extract more information and lessons learned

from Bristow’s safety reports. Over the past two years, the level

of reporting within the business has increased, so there is an

opportunity to improve the analysis of the data and share learnings

that will strengthen safety throughout the company. Prior is also

continuing the work he performed in his previous role as the

company test pilot, advising the business on new technology and

its implementation. He is also involved with HeliOffshore, ensuring

that the technical information from the original equipment

manufacturers (OEMs) is accurate and relevant to industry

operations. Prior has been with Bristow for 16 years.

S A F E T Y O R G A N I Z A T I O N


EBU BUILDS ON A STRONG HERITAGE FOR

A BRIGHTER FUTUREWITH MORE THAN 1,000 EMPLOYEES AND 60 YEARS OF EXPERIENCE IN OFFSHORE OPERATIONS, BRISTOW’S EUROPE

BUSINESS UNIT (EBU) HAS EARNED A REPUTATION FOR SAFETY AND SERVICE. IN RECENT MONTHS, NEW PEOPLE

HAVE ARRIVED AND PROCESSES ARE BEING PUT INTO PLACE TO MEET ANTICIPATED GROWTH IN BOTH THE OIL AND

GAS AND SEARCH AND RESCUE (SAR) SECTORS.


BRISTOW’S EUROPE BUSINESS UNIT (EBU) HAS NEW LEADERS AT THE HELM WHO ARE GUIDING THE

ORGANIZATION TOWARD GROWTH BY BUILDING AND STRENGTHENING RELATIONSHIPS IN BOTH OIL AND

GAS AND SAR SECTORS, EXPANDING AND UPGRADING THE AIRCRAFT FLEET AS OPPORTUNITIES DEVELOP,

AND WORKING CLOSELY WITH OEMS AND SUPPLIERS TO DRIVE IMPROVED PERFORMANCE AND RELIABILITY.

When asked about his vision for EBU for the next three years, EBU

Director Alan Corbett says, “Our goal is to add value in a competitive

environment and be among the industry leaders with respect to

delivering technology and leading-edge services. We will look for ways

to improve efficiencies within our operations in close collaboration with

the manufacturers supporting us today.” When asked where growth

opportunities exist, Corbett says he thought they would be found both

in SAR and in the traditional oil and gas support work, particularly in the

heavy aircraft segment. “There will

be solution-oriented opportunities

where our fixed-wing and rotary

services together will play a greater

role in meeting clients’ complex

logistics issues.”

While EBU continues to grow, the

emphasis remains on safety. “Our

primary focus is to maintain our

high s t andards o f safe t y and

further develop this robust safety

culture with Target Zero being the

driver,” he says. “We continue to invest heavily in new technology to

help minimize human error on the ground and in the cockpit.”

INVESTING IN PEOPLE, FACILITIES

Corbett sees managing the continued drive for quality and reliability

as EBU’s biggest challenges, but he’s confident the team is up to the

job. “We must be able to respond quickly and efficiently to the service

challenges we have in supporting our clients and work closely with our

OEMs to ensure they are aligned with us to deliver what clients want

and expect.”

Critical to meeting these expectations, Corbett says, is to continue

to invest in Bristow people and operations. “We will further invest in

upgrading our facilities where required to ensure a clean, safe and

aesthetically pleasing workplace for our employees. For many years,

Bristow has been the company of choice for employment in the rotary

aircraft segment. We are proud to be that preferred employer and

will continue to recruit the highest-caliber people to best serve our

operations and clients.”

NEW OPPORTUNITIES IN NORWAY

Norway Area Manager Arne Martin Gilberg joined Bristow as a chief

pilot in 1999 after serving in the Royal Norwegian Air Force for 11 years.

After a year in Trinidad, he returned

to Norway in July 2014 with a new

job as area manager and a new

perspective on the company’s

growth prospects in the region. “I

had a fantastic time in Trinidad,” he

says. “During my time there, some

big changes took place such as

major contract wins, organizational

change, the introduction of new

helicopters and making plans for a

new state-of-the-art facility.”

Bristow Norway also saw major changes recently, adding clients,

employees and new aircraft. Currently, there are about 360 employees

and 21 helicopters – including Sikorsky S-92s and Airbus EC225s.

Facilities include one offshore and four onshore bases throughout north

and south Norway. The offshore SAR base is particularly important

because many of the North Sea rigs Bristow serves are an hour and a

half from land, and it’s comforting to know help is nearby to get back to

shore if necessary. “There is still enormous growth potential in Norway,”

Gilberg says. “New fields are being developed in the southern region of

the North Sea, and there is currently a great deal of exploration taking

place in the Barents Sea. That exploration activity will hopefully be

successful and stimulate further development drilling. As our market

grows, we will continue to focus on service quality, on-time performance

and retaining the highest safety standards.”

“ O U R G O A L I S T O A D D V A LU E I N A

C O M P ETIT IV E EN V I R O N M ENT A N D B E

AM O N G TH E I N DUSTRY LEADERS W ITH

RESPECT TO DELIVERING TECHNOLOGY

AND LEADING-EDGE SERVICES.”

– EBU DIRECTOR ALAN CORBETT


ADDING THE AW189

Bristow’s planned fleet expansion for EBU is another key piece of the

company’s growth strategy. To support new and anticipated contracts,

six state-of-the-art AgustaWestland AW189 helicopters will be added in

the near future.

Already, Bristow’s Norwich base is home to two AW189s serving

installations in the southern North Sea, and four additional aircraft are

due to be delivered in the coming months for both oil and gas and SAR

operations. Twelve Bristow technicians have completed the AW189

maintenance training course at the Aberdeen and Norwich bases, with

10 of the graduates destined for SAR operations. “These technicians

are ready to service this new aircraft’s advanced systems and will play

a vital role as we introduce the AW189 more widely across our UK

operations,” says Training Manager Paul Richardson. “They are ready

to put their training into action at UK SAR bases and at Norwich for our

oil and gas operations.” The AW189 contains the latest state-of-the-art

technologies, including a carbon fiber composite airframe, a Honeywell

electrical power management and engine starting system and LED

lighting throughout. The advanced cockpit display system features the

latest Rockwell Collins display technology and infrared compatibility.

INVESTING IN FUTURE FLYING TALENT

Bristow recently launched a new scholarship program for EBU

employees, of fering several fully sponsored commercial pilot

training slots at Bristow Academy. After a rigorous interview process

and several aptitude tests, the successful applicants – who must

already hold a private pilot’s license – will be trained to embark on a

helicopter piloting career by May 2016. “Business growth means it’s

more important than ever to be investing in our employees,” Corbett

says. “Many employees come to us through other routes, but with a

passion for aviation, the right aptitude and an in-depth knowledge of

our business, values and safety culture, these employees have the

potential to be world-class pilots.”

The new scholarship complements other long-standing commitments

to professional development, including Bristow’s annual Instrument

Ratings sponsorship available to the best performing EASA instructors

at Bristow Academy. Bristow recently awarded this scholarship to two

new students, Jacob Eskildsen and Mikhail Kingham, who completed a

challenging selection process involving safety, simulator and arithmetic

assessments and formal interviews. They will be serving in Aberdeen

with type ratings on the Sikorsky S-92. “This sponsorship is a win-win

for the instructors and Bristow,” Corbett says. “For instructors at the

Bristow Academy, it opens the door to a career in commercial helicopter

operations by funding what can be a costly part of initial training. For

Bristow, it ensures that we are building relationships with the top talent

at the Academy and furthering their careers with us.”

Bristow is also continuing its annual commitment to fund four flying

scholarships for students ages 18 to 26 through the Air League, one

of the company’s largest providers of flight training for young people in

the UK. “The Air League is one of the best routes into flying for young

people and gives them exposure to world-class initial flight instruction

before they join Bristow and train at our centers of excellence,” says

Captain Tim Glasspool, Bristow’s head of flight operations for Europe.

NEW TOOL-TRACKING SYSTEM A SAFETY ASSET

Bristow’s introduction of the latest tool-tracking technology to its

maintenance teams is part of an ongoing commitment to driving aircraft

safety improvements. Along with the Gulf of Mexico bases, Aberdeen

and Norway served as pilot programs for the new system, which is now

rolling out at every Bristow base.

Snap-on Industrial’s new Automated Tool Control (ATC) system is the

latest part of a safety investment program exceeding $5 million. The

ATC toolbox is fitted with high-tech camera technology that captures

images of its contents, allowing the system to identify whether tools are

present or not. This information is then displayed on a screen on top

of the toolbox so that maintenance engineers are constantly aware of

the location of each tool. Each toolbox is streamed across the company,

giving administrators real-time visibility of all tool-related activity.

Andy Taylor, air traffic controller


BRISTOW STRENGTHENS PARTNERSHIP WITH EASTERN AIRWAYSIn 2014, Bristow Helicopters acquired a 60 percent strategic investment

in Eastern Airways, the UK’s leading provider of fixed-wing air services

for the oil and gas industry. For both companies, the partnership is

already proving to be hugely beneficial, allowing the companies to

combine operations and offer clients a market-leading service. This

is more of an evolution than a new partnership; Bristow and Eastern

Airways have worked together for many years on the Integrated

Aviation Consortium (IAC) contract and other joint flying projects. Most

important, the companies share a strong commitment to safety, reliability,

availability and superior customer service, and each has strong in-house

maintenance capabilities and state-of-the-ar t training centers of

excellence for pilots.

This investment also allows Bristow to take this partnership to a new

level. Eastern Airways offers charter and scheduled flights operating 25

routes from 22 airports throughout the UK, Norway and France. Through

Bristow’s investment, the combined operations can now offer clients a

single logistics provider with an increasingly cost-effective, single-source

solution and seamless experience for offshore oil and gas industry

passengers. At a time when the UK’s oil and gas industry is striving to

make cost efficiencies without compromising on safety and reliability, this

gives Bristow the market edge.

Reflecting on the impact of the investment to date, Richard Lake, chief

executive at Eastern Airways, says, “Bristow’s investment into Eastern

Airways has been positive for the business, allowing us to build on our

long-term relationship and effectively formalize our ongoing arrangement.

We are consistently aligned with shared core values of safety, quality

and service, so it has been an easy transition and mutually beneficial.

Eastern Airways provides scale and stability ensuring positive financial

impact for EBU.” The investment has made Bristow better placed to

serve both existing European-based passengers and global clients,

as well as allowing for the expansion of helicopter services in key areas

that are underserved by major airlines, such as the Shetland Islands, a

focal point for UK Continental Shelf (UKCS) exploration. The partnership

brings together a diverse fleet of aircraft including Bristow’s 70 S-92,

S-76, EC225, AW189 and AW139 rotary aircraft, and Eastern Airways’ 30

Jetstream 41, Embraer ERJ135, Embraer ERJ145 and Saab 2000 fixed-

wing aircraft. It also combines Bristow’s EBU 1,100 employees with 550

employees at Eastern. Alan Corbett, EBU director, says, “While EBU will

continue to focus on building and strengthening relationships in the oil and

gas and SAR markets, our partnership with Eastern Airways remains an

important part of the EBU business model. We will continue to bolster our

joint operations and are exploring ways to enhance fixed-wing support to

our oil field clients. We look forward to developing our strong relationship.”



“Bristow is continuously looking to enhance safety and often it’s the

introduction of new technology that can allow us to do that,” Corbett

says. “The concept behind the Snap-on system is a simple but effective

one. It makes absolutely sure that maintenance engineers are aware

of the location of their tools at all times and ultimately minimizes the

potential for human error.”

READY TO LEAD

Both Corbett and Gilberg have the experience and capabilities to lead

EBU into the future with confidence. Their leadership styles blend

well with Bristow’s strategy and core values. “I believe in leading by

example,” Corbett says. “We all want to work hard in an open and

communicative environment that allows the opportunity to engage and

participate. It’s important for me to be a good listener with the ability to

recognize the importance of effective and timely decision-making and

commitment. I believe in giving scope to people to be responsible and

grow within the organization.”

“I take the role of facilitator in terms of helping people get to where they

need or want to be,” Gilberg says. “My job as a leader is to help motivate

people and create positive change by sharing information and a vision

so that their motivation comes from within.”Survitec staff member checks life jackets from an inbound flight

STAVANGER : 250 employees;

supports O&G operations in the North Sea

BERGEN : 49 employees; supports O&G

operations in the North Sea

BRONNOYSUND : 8 employees; supports

O&G operations in the northern North Sea

HAMMERFEST SAR : 25 employees;

supports O&G operations and provides

Arctic SAR in the Barents Sea

ABERDEEN : EBU headquarters and largest EBU base

with more than 400 employees. Training academy; pilot

and engineering training facility equipped with full flight

simulators for EC225, S-92 and S-76C++ helicopters.

World’s largest single operating base for EC225.

SCATSTA (SHETLAND ISLANDS) : 100+ employees;

serves northern North Sea

NORWICH : 70+ employees; supports southern

sector of North Sea

HUMBERSIDE : 40+ employees

SUMBURGH : SAR: 30+ employees

STORNOWAY: SAR: 30+ employees

NORWAYUNITED KINGDOM


Tim Jackson, avionic engineer

Bristow hangar in Norwich

FAST FACTS

EBU is the largest business unit in Bristow Group, currently

contributing approximately 46 percent of global revenues.

EBU’s business spans the UK and Norway, operating in

four primary business segments: Oil and Gas; Oil and

Gas SAR; SAR on behalf of the Maritime and Coastguard

Agency (MCA); and fixed-wing services via a 60 percent

shareholding in Eastern Airways Limited (Eastern Airways).

EBU operates approximately 100 aircraft, including 30 fixed-

wing aircraft operated by Eastern Airways. The diverse fleet

includes S-92, S-76, EC225, AW189 and AW139 rotary

aircraft. In addition, Eastern operates Jetstream 41, Embraer

ERJ135, Embraer ERJ145 and SAAB 2000 fixed-wing

aircraft.

EBU has training facilities that include three simulators in

Aberdeen and the potential for more to be added.

The Integrated Aviation Consortium (IAC) is a partnership

involving Bristow Helicopters Limited, Eastern Airways, Serco

and seven oil and gas companies to deliver aviation logistics

in the northern North Sea sector.

The seven participant companies are BP, CNR International,

Fairfield Energy, Petrofac, Shell, TAQA Bratani and TOTAL.

Bristow Helicopters Limited is responsible for the overall

management of the contract and provides an integrated

single point of contact for helicopter, fixed-wing and airport

management services to the IAC.

The IAC transports workers from Aberdeen Airpor t to

the Shetland Islands. From there, passengers either are

transported to offshore installations in the east and west

Shetland Basins, or continue their journey to destinations on

the Shetland Islands.


BRISTOW PREPARES FOR START OF

UK SAR CONTRACTUK SAR MARKS MILESTONES AS EXPANSION PROCEEDS ON SCHEDULE.


AS BRISTOW HELICOPTERS CONTINUES ITS PREPARATIONS TOWARD THE GO-LIVE OF

THE UK SAR CONTRACT ON BEHALF OF THE UK’S MARITIME AND COASTGUARD AGENCY

(MCA), IT HAS ALREADY SCORED SIGNIFICANT ACHIEVEMENTS AT ITS EXISTING BASES IN

NORTHERN SCOTLAND.

Working under the Gap SAR contract with the MCA, both the Sumburgh

and Stornoway bases completed a busy first year of service. During

that time, Bristow’s SAR crew based at Sumburgh Airport completed

more than 150 missions, rescued more than 40 individuals and

assisted more than 120 people. The Bristow crew at Stornoway Airport

completed more than 160 missions, rescuing more than 30 individuals

and assisting an additional 100 people.

To deliver on the Gap SAR contract, Bristow deployed four new Sikorsky

S-92 helicopters that feature the latest SAR technology, including

night vision, mission management and increased onboard medical

capabilities. One of the aircraft based in Sumburgh was named Oscar

Charlie in honor of a Sikorsky S-61N that served the northern islands

for 23 years. In November 2013, Bristow held a special event to

celebrate 30 years of SAR operations at Sumburgh and to acknowledge

the dedication and bravery of the helicopter teams who have helped

to deliver it. The unit was presented with the Coastguard Meritorious

Award by the MCA.

BUILDING BASES, FLEET

As the April 2015 start date for the UK SAR contract nears, Bristow

is in the process of expanding its SAR operations across the country.

Bristow is on track to begin SAR operations at the first two UK SAR

bases, Humberside and Inverness, on April 1, 2015. The construction

of these two bases is now complete and pre-operational activity will

commence at both bases on January 5, 2015. At the end of November

2014, Bristow took delivery of three S-92 aircraft and the first AW189

for the contract. Staff recruitment is almost complete for all bases,

while training and base preparations are well underway and running to

schedule. By summer of 2017, Bristow will deliver SAR services from 10

strategically located bases around the 10,500 miles of UK coast, using

a fleet of S-92 and AW189 helicopters. The Sumburgh and Stornoway

bases will transition into the UK-wide service network in 2017, and

continue under that contract until 2026.

As the new bases open, the military helicopters, which currently carry

out search and rescue, will finish their obligations. Bristow’s plans have

Left to right: Duty SAR crew in Sumburgh, Winch Operator Mark Hughes, Avionic Engineer Scott Lobban, Winch Operator Roy Eggleston, SAR Commander Martin Naylor, AC Engineer Don Robertson and Chief Pilot SAR Jim Livitt


always taken into account the need to preserve operations at existing

SAR bases, and Bristow has worked closely with the Ministry of Defence

to mutually agree on release dates for military personnel who will join

the UK SAR service.

A highlight of the UK SAR preparations was receiving the first S-92A

SAR helicopter during a September ceremony at Sikorsky’s facility in

Coatesville, Pennsylvania. “We were very excited to receive the first

aircraft from Sikorsky for our UK search and rescue fleet,” says Bristow

President and Chief Executive Officer Jonathan Baliff. “With nearly 70

S-92 helicopters already in our inventory, we have come to know and

appreciate the aircraft’s safety and reliability.” Throughout its history,

Bristow has led the industry in introducing new aircraft types and

technology for the civilian market. The SAR equipment it developed

has also become the industry standard, resulting in recognition with the

Queen’s Award for Innovation for these technical advancements.

ENGAGING STAKEHOLDERS

“We recognize that

SAR helicopters are

just one piece of a

successful tasking,”

s ays Br i s tow ’s UK

Search and Rescue

Director Samantha

Willenbacher. “We

are committed to working closely with both national and local agencies,

such as mountain rescue teams, Coastguard, police, fire service and

voluntary community groups, in the delivery of SAR services.” As part

of this commitment, Bristow SAR recently attended “The Gathering,” a

mountain rescue conference in Aviemore, Scotland. Mountain rescue

teams (MRTs) from the UK and Ireland attended the conference and

met with MCA and Bristow representatives.

Bristow SAR personnel provided a series of four, two-hour presentations

and were on hand to answer questions at a booth co-hosted with the

MCA. Rescue and medical equipment was on display throughout the

presentations, with topics addressed ranging from rescue and medical

techniques to human factors and search management.

Bristow SAR representatives included Technical Crewmen Julian

(Smiler) Grinney, Ian Copley, Chris Gibbins and Josh Williams; Pilot

Windy Miller; Flight Operations Manager Clark Broad and Standards

Manager Richard (Tricky) Dane. The MCA was represented by

Stakeholder Communications Manager Helen Lait. “This was a very

important event for us,” Dane says. “The Bristow team put in a sterling

effort at 'The Gathering' and enjoyed some great interaction with the

MRTs. We handled many questions about air frames, downwash,

techniques and medical issues and believe we are building strong

relationships with many of the MRTs we will be working with.”

COMMITMENT TO EXCEED EXPECTATIONS

When Bristow was awarded the UK SAR contract in March 2013, it

represented a huge endorsement of the company’s reputation for

excellence in SAR. “While Bristow began operations at Sumburgh

on June 1, 2013, and at Stornoway on July 1, 2013, the company

previously had provided 40 years of SAR services in the UK, including

24 years of operations under the MCA at Sumburgh and Stornoway

from 1983 to 2007,”

Willenbacher notes.

“Everyone at Bristow

u n d e r s t a n d s t h e

huge responsibili t y

that comes with this

contract,” she adds.

“We are commit ted

t o d e l i v e r i n g a

ser v ice that meets

t he re qu i re d h i gh

expectations and to build on the heroic work conducted by the Royal

Air Force and Royal Navy over the past 70 years. We will work in full

partnership with the MCA to ensure a smooth transition process and the

long-term continued delivery of a world-class SAR operation in the UK.”

“ W E A R E C O M M IT TED TO W O R K I N G C LO S ELY W ITH B OTH

NATIONAL AND LOCAL AGENCIES, SUCH AS MOUNTAIN RESCUE

TEAMS, COASTGUARD, POLICE, FIRE SERVICE AND VOLUNTARY

COMMUNITY GROUPS, IN THE DELIVERY OF SAR SERVICES .”

– UK SEARCH AND RESCUE DIRECTOR SAMANTHA WILLENBACHER

Don Robertson, AC engineer


NEWS

BRIEFS

HELIOFFSHORE LAUNCH

HELICOPTER OPERATORS FOUND HELIOFFSHORE

On October 21, 2014, HeliOffshore held its launch event at its offices in

London. Robert Goodwill, UK Aviation Minister, and Bill Chiles, Bristow

CEO Emeritus and the first chairman of HeliOffshore, spoke at the event

attended by clients, industry associations, safety professionals and

representatives of HeliOffshore’s founding members – Avincis, Bristow

Group, CHC Helicopter, Era and PHI. HeliOffshore is an industry

association for organizations with an interest in working together to

achieve the highest level of safety in offshore helicopter transport.

The association will use cross-industry cooperation as a platform

for enhancing the industry’s overall strong safety record by sharing

best practices, developing and applying advanced technology, and

encouraging common global flight standards.

Gretchen Haskins, who was selected as HeliOffshore’s chief executive,

said the association is open to any group with a stake in offshore

helicopter flight. She said that membership is expected to include

customers of helicopter services, aircraft manufacturers, service

providers, technology companies, staff and passenger organizations,

and government and research institutions. Haskins said: “HeliOffshore

will work to achieve the highest levels of safety, in the air and on the

ground. We want to deliver real safety benefits for the people who

depend on the industry to get to and from their offshore workplaces, the

crews who fly the helicopters and the teams who maintain them.”

Bristow CEO Emeritus Bill Chiles is the first chairman of HeliOffshore’s board of directors.


UK Aviation Minister Goodwill joined representatives of the HeliOffshore

founding members and several dozen others at the event. Afterward,

the association conducted its inaugural safety workshop. Goodwill

said: “We all agree safety is the highest priority for the offshore

helicopter industry. By bringing the main operators together,

HeliOffshore will help to promote safety and share best practices.

This is a really positive step toward ensuring the strongest possible

safeguards are in place and are applied consistently. I will also be

working to ensure the Civil Aviation Authority continues to implement

the recommendations from its Offshore Helicopter Review.”

HeliOffshore grew out of a joint initiative by helicopter operators, which

started more than a year ago, to further enhance offshore flight safety

in the North Sea, as well as from work by the European Helicopter

Operators Committee. While its origins are regional, HeliOffshore’s

objectives are global. “The industry will continue to compete vigorously

on commercial issues, but safety is not a competitive factor,” said

Haskins. “The best way to continually improve safety standards is

through cooperation.”

HeliOffshore initially will focus on six priority areas, all of which were

discussed in the workshop:

• Automation

• Pilot monitoring

• Stabilized approaches

• Accident survivability

• Application of health and usage monitoring systems (HUMS)

• Information exchange

Haskins is an internationally recognized expert in human factors of

safety, and has an extensive record of leadership in raising aviation

safety performance by increasing partnership within the global aviation

safety community.

The former group director of the UK Civil Aviation Authority’s Safety

Regulation Group and group director of safety at NATS, the main

air-navigation service provider in the UK, Haskins is a longtime

champion of initiatives that improve frontline operational safety. She

has also advised NATO (the North American Treaty Organization) on

human performance and critical safety systems. Bill Chiles is the first

chairman of HeliOffshore’s board of directors, which includes CEO-level

representatives from the member companies.

BRISTOW LEADERSHIP PARTICIPATES IN FORUMS AROUND THE WORLD, FURTHER ESTABLISHING BRISTOW AS INDUSTRY THOUGHT LEADERBristow leaders shared their expertise and experience recently at

industry forums around the world. Bristow’s President and CEO Jonathan

Baliff participated in the Industry Business Leader’s Forum at Helitech

International, citing an urgent need for sharing safety practices within the

industry and emphasizing there is “no profit without safety.” Director of

Aviation Safety Tim Rolfe spoke on automation at the Royal Aeronautical

Society Rotorcraft, stressing the need for open communication among

regulators, operators, approved training organizations and original

equipment manufacturers to ensure that design philosophies and

operational protocols are shared widely and consistently.

Fleet Management Director Nina Jonsson (right)

Fleet Management Director Nina Jonsson was a panelist at the

International Aviation Women’s Association 26th Annual Conference.

She talked about aftermarket services and maintenance, repair and

overhaul concepts from the operator perspective, and contrasted fixed-

wing and rotary opportunities and challenges.

Bristow Academy General Manager Nick Mayhew participated in a

training panel at the Airborne Law Enforcement Association Expo. The

panel included experts from Flight Safety International, experienced

sheriff aviators and leading flight instructors from across the U.S.

Bristow Academy General Manager Nick Mayhew (second from left) in a training panel at the Airborne Law Enforcement Association Expo


INVESTMENTS IN PEOPLE AND TECHNOLOGY UNDERSCORE BRISTOW’S COMMITMENT TO NIGERIAN OPERATIONSBristow continued its industry leadership in Nigeria with major

investments in both people and technology. Bristow donated a

helicopter to the Nigerian College of Aviation Technology to support

students pursuing a career in the aviation industry. Bristow is also

investing more than $300,000 in the training of 20 cadet engineers

currently enrolled at the school. At its operation base at the Nigerian Air

Force Base, Port Harcourt, Rivers State, Bristow is investing $1 million

for a gas-to-power project that will ensure adequate power supply.

These enhancements to infrastructure will directly improve Bristow’s

delivery of services to its clients in the region.

BRISTOW CELEBRATES TWO YEARS OF TARGET ZERO IN THE WEST AFRICA BUSINESS UNIT

On November 11, 2014, Bristow’s West Africa Business Unit (WASBU)

celebrated two consecutive years of Target Zero performance without

a recordable injury or air accident. Vice President Operations Mike

Imlach commended WASBU staff, saying, “Management has led by

example, setting consistent expectations, making the right investments

and ensuring employees are provided with the tools, equipment

and procedures to do their jobs safely. Employees are showing their

commitment to Target Zero. I would like to congratulate our staff in

WASBU for this significant achievement and express my thanks to

everyone for their hard work and dedication to safety.”

BRISTOW’S AIRCRAFT ACCEPTANCE REPRESENTATIVES TRANSFORMING CIVIL HELICOPTER INDUSTRY

Bristow is pioneering a new role

in the civil helicopter industry

by having aircraf t acceptance

representatives work at original

equipment manufacturer facilities.

Bristow’s Will Gearing in Europe

and Jeff Ryhti in the U.S. work

s ide by s ide w i th the OEMs

Sikorsky, AgustaWestland and

Airbus Helicopters on the aircraft

delivery process, service, support

and future aircraf t design. By

reducing inef f iciencies in the

acceptance process, Bristow is

able to reduce the amount of time

it takes to have a new aircraf t

delivered. Left to right: Aircraft Acceptance Representative (Europe) Will Gearing, President and CEO Jonathan Baliff and Aircraft Acceptance Representative (U.S.) Jeff Ryhti


SAFETY LEADERSHIP EARNS JASON HARPER A CLIENT SAFETY AWARD

A major oil and gas company recognized Australia Business Unit

(AUSBU) Ground Handler Jason Harper with a safety award for his

leadership actions that led to the continued safe operations for Bristow

employees and the client. By exercising his STOP WORK authority,

Harper quickly halted all activity so that the safety concern could be

resolved. His actions highlight the safety authority empowered in all

Bristow employees to STOP WORK whenever necessary to ensure

continued Target Zero safety. “Jason’s actions are a reflection of our

safety culture and demonstrate our commitment to a safe, incident-free

operation,” said Bristow’s Commercial Manager Stefan Mischke.

AUSBU Ground Handler Jason Harper (right)

BRISTOW TRAINS FUTURE TRINIDAD AND TOBAGO ENGINEERS WITH APPRENTICESHIP PROGRAM

As part of the effort to increase the number of Trinidad and Tobago citizens who are licensed helicopter engineers, Bristow is

sponsoring training for four candidates through the Resource Group’s Aviation Technical Training division, LRTT Ltd. in the UK. “The

recruitment of these four apprentices is a long-term commitment for the Trinidad operation,” says Head of Engineering Mark Plunkett.

“It increases quality jobs on the island and supports our operation with local engineers.”

Four candidates received sponsorship through the Resource Group’s Aviation Technical Training division, LRTT Ltd in the UK


IAIN RITCHIE EARNS PRESTIGIOUS IMPERIAL SERVICE MEDAL FROM THE ROYAL AIR FORCEAberdeen-based Health, Safety and Environment (HSE) Advisor Iain

Ritchie recently received the Imperial Service Medal from his previous

employer, the Royal Air Force (RAF). Ritchie was presented with the

award during an event at the RAF Lossiemouth base in recognition of 27

years of service at the RAF Kinloss base in Northern Scotland.

Ritchie started in the RAF in 1987, and during his years of service

he was responsible for running contracts for the station, managing

infrastructure, family accommodations and the barrack stores. He also

implemented a waste management system at Kinloss that decreased

the budget threefold over two years. “Receiving the Imperial Service

Medal is a huge honor,” Ritchie said. “The awards ceremony closed

off my career with the RAF on a high note that includes 27 years of

fantastic memories. It was a very proud day for my family, too.” The

Imperial Service Medal is awarded to civil servants who leave after at

least 25 years of service and in recognition of their dedication.

Iain Ritchie (right) received the Imperial Service Medal from the RAF

JEANETTE HARDER-FALCK IS BRISTOW’S FIRST FEMALE SAR WINCH OPERATOR

Jeanette Harder-Falck has passed her line check and is now Bristow’s

first female search and rescue (SAR) winch operator. Harder-Falck,

who has been with Bristow since April 2005, began her training in

Hammerfest, Norway, in December 2013. Candidates for the program

must be selected before they can begin Bristow’s comprehensive

training process. The program consists of written and physical tests as

well as critical evaluations by peers and senior personnel.

Like other winch operators, Harder-Falck was an engineer before

beginning her winch operator training and will continue her duties as an

engineer in addition to her new role. When not maintaining aircraft, she

will be in the back of SAR helicopters operating the hoist. Her job is to

make sure the winch man – who is at the end of the wire – gets down

to the landing area and back into the helicopter safely. Part of SAR

operations in Norway, Harder-Falck will face challenging conditions that

include strong storms and waves that can reach 40 feet. “I am very

proud of Jeanette,” said Norway Area Manager Arne Martin Gilberg.

“She worked very hard to achieve this great accomplishment.”

Jeanette Harder-Falck (left) is Bristow’s first female SAR winch operator

Bristow successfully implemented SAP in late 2014 in its

finance and supply chain functions and is now preparing

for its second implementation across maintenance

operations through a phased implementation schedule

spanning 2015-16. Establishing SAP as Bristow’s business

platform is opening a new chapter that will allow for

improved safety, compliance and customer service.


BRISTOW EMPLOYEES AROUND THE WORLD SUPPORT THE R U OK? FOUNDATION

Bristow has committed to support The R U OK? Foundation's R U OK?

Afield initiative with an annual donation of $120,000 over the next

three years. In addition, Bristow employees around the world stepped

up for The R U OK? Foundation. In September, James Glover raised

more than $35,000 with a team that braved the Kokoda Challenge.

The team hiked nine days through 60 miles on the Kokoda Trail, which

links the southern and northern coasts of Papua New Guinea, passing

through rugged mountainous rainforest terrain. Employees around the

world celebrated R U OK? Day on September 11 by participating in

various activities designed to spark conversations and ask “R U OK?” to

support mental health.

Employees in Sola, Norway, participated in a group fitness class as part of R U OK? Day 2014

Australia Business Unit (AUSBU) HR Manager Keir Williams went

above and beyond for the cause. She spoke at numerous leadership

meetings around the world leading up to R U OK? Day 2014, providing

management with tools to engage employees and contributing to the

global communications of the project. She also created the slogan

“Keep Calm and Ask R U OK?” for the effort and produced materials

with this branding to employees globally. She was recognized for her

efforts with the Australian Human Resources Institute (AHRI) R U OK?

Champion Award on October 30.

AUSBU HR Manager Keir Williams (left) wins AHRI R U OK? Champion Award

To further support the cause, the Bristow Darwin hangar was the official

launch site of the Conversation Bus that traveled in outback Australia,

through the Northern Territory, Queensland, Victoria and New South

Wales, visiting community halls and schools along the way, promoting

the simple message that asking someone “R U OK?” can change a life.


HOUSTON EMPLOYEES SERVE CITIZENS OF THE BROOKWOOD COMMUNITY

A team of 15 Bristow employees braved the Houston heat and humidity

to serve their community by volunteering at The Brookwood Community,

a community for adults with disabilities. The team toured the facility,

which sprawls over more than 475 acres, and learned about its work.

Residents (known as “citizens”) make 400 pieces of pottery each

week, grow plants in 45 greenhouses on-site and have various jobs

that generate more than $6 million per year to support the organization.

Brookwood offers them the opportunity to have meaningful work

that contributes to the community and to each other. During the tour,

Bristow volunteers met with citizens and talked to them about their

work and their experience at Brookwood. After the tour, the team split

into groups and cleaned the windows of several of the homes in the

community.

Senior Vice President and Chief Legal Officer Chip Earle greets a Brookwood citizen

BRISTOW PROVIDES SCHOLARSHIPS WHILE GETTING A FRESH PERSPECTIVE FROM NIGERIAN STUDENTSBristow partnered with the National Travel and Essay Competition this

year to discover hidden talents and encourage young Nigerians to pursue

a career in aviation. The competition selected 20 winners, 10 secondary

students and 10 tertiary students. Secondary students submitted

essays on the topic: “Helicopters: How Important to Our Daily Life and

Economy?” Tertiary students submitted essays on the topic: “Safety

Versus Profit in Airline Operations: Which Comes First?”

Program Coordinator Ewos Iroro thanked Bristow on behalf of the

editorial board and management of Travel & Business News, saying that

Bristow’s support helps encourage “young Nigerians to follow a career

in the aviation industry in an effort to ameliorate the problem of an aging

workforce and skilled manpower shortage currently facing the industry.”

Bristow awarded 20 scholarships as part of its partnership with the National Travel and Essay Competition

BRISTOW EMPLOYEES PROVIDE CONTINUOUS SUPPORT OF CHILDREN’S CHARITIES

Children’s charities have a special place in the hearts of Bristow

employees, as clearly demonstrated by their ongoing support of

Aberlour Child Care Trust and The ARCHIE Foundation. Aberdeen

employees rolled up their sleeves to volunteer and raised money to

support Aberlour Child Care Trust throughout 2014. Employees went

to two of the organization’s facilities to paint and generally spruce up

the areas. They also collected clothes, books, games and craft supplies,

and delivered the donations to the facility.

The ARCHIE Foundation was selected as the charity of choice for the

Press and Journal Energy Ball, and received a donation of more than

$2,500 from the event. As a company, Bristow also donated $5,000

to the organization when President and CEO Jonathan Baliff recently

toured the facility. In addition, Bristow was a silver sponsor for the

Wild Dolphin project to support The ARCHIE Foundation. The Bristow

dolphin sculpture, named Luna, was one of 50 life-sized sculptures

of bottlenose dolphins – usually spotted off the northeast coast – that

popped up all over Aberdeen. As part of efforts to support The ARCHIE

Foundation, four brave men from Europe Business Unit ’s (EBU)

commercial and finance teams had their legs waxed to raise money

for the organization. Integrated Aviation Consortium (IAC) Commercial


Manager Alan Cheesewright, IAC Commercial Assistant Alistair

Brown, Search and Rescue Finance Manager Andrew Tulloch and

Assistant Accountant Stuart Ross raised nearly $1,900 as a result of

braving this ordeal.

Left to right: Personal Assistant Samantha Lewis and Training Coordinator Lisa Clyne spruce up a playground as part of Bristow’s ongoing support of Aberlour Child Care Trust

TEXAS TO TANZANIA PROJECT DELIVERS DONATIONS TO TANZANIAN ORPHANS

A project that began as a school donation drive blossomed into an

international effort, thanks to Bristow employees. The project started

as a donation drive at the school of Eve Baliff, daughter of Bristow

President and CEO Jonathan Baliff. Employees in the Houston office

rallied around the project and actively collected additional supplies to

add to the shipment before it was picked up for delivery. The initiative

was originally focused solely on the orphans, but with Bristow’s

increased contributions, it was extended to benefit the entire village.

A Bristow helicopter delivered the donations to the Tanzanian village,

much to the amazement and wonder of the orphans.

A Bristow helicopter delivered donations from the Texas to Tanzania Project

LAILA VERONIKA JONASSEN IGNITES CHANGE AT GHANA ORPHANAGE

Senior S-92 Technician Laila Veronika Jonassen ignited significant

positive change at an orphanage in Ghana with the help of her seven-

year-old son, Elias. When she first arrived at the orphanage to volunteer,

she was astonished by the abysmal conditions in which the children

were living.

In addition to the time and effort she has devoted to the children

since her arrival, Jonassen started collecting donations to improve

the children’s lives in the current orphanage and to build a new

orphanage as well. Her friends and colleagues have donated $12,000

so far, and the funds are being put to good use. The roof has been

repaired, and a kitchen is in the process of being built in the current

orphanage – complete with all the necessary equipment, furniture

and dishes. The donations also provided uniforms for each student,

health insurance for each child for a year, a necessary medical

procedure for one of the children, school fees for the next year

and school supplies. Also, a new orphanage is on the horizon – a

plot of land has been purchased and construction is underway. In

addition to providing for the children, the donations are improving

the community, as the projects are providing work for the locals.

Jonassen ensures that everything they need is purchased from the

local community.

Senior S-92 Technician Laila Veronika Jonassen has devoted her personal time to improving the lives of orphans in Ghana


FIGHTING BREAST CANCER AROUND THE WORLDThe fight against breast cancer is a cause close to the hearts of

Bristow employees, and they have stepped up to join the fight with

various activities around the world. Bristow Academy employees built

a helicopter-themed bathtub racer and competed in the Bed & Bath

Tub Soap Box Derby at the Pink Ribbon Walk at Port Canaveral. The

event supported the Space Coast Cancer Foundation. The team won

first place in the race and a trophy for most creative entry. Houston

employees rallied against breast cancer during the month of October.

A team of employees participated in the Susan G. Komen Race for the

Cure. In addition to the company donation of $5,000, Team Bristow

raised more than $13,000 with Senior Vice President and Chief

Administration Officer Hilary Ware leading the effort.

Bristow continued its support of Susan G. Komen efforts as the

presenting sponsor of the Susan G. Komen Golf Classic and Pink Ball

Drop on November 17. Bristow employees braved cold temperatures

and gusty winds to support the cause by playing in the tournament. The

event raised more than $131,000 to support breast health awareness,

education and year-round services to those in need. Bristow added a

unique twist to the tournament with the Pink Ball Drop, which was one

of the day’s highlights. Pink golf balls were sold at the tournament for

a chance to win additional prizes. After tournament play, the golf balls

were placed in buckets and loaded into a Bristow Bell 407. The 407

made a circle over the course and hovered over the driving range as

Bristow President and CEO Jonathan Baliff poured the balls onto the

green. The winner of the Pink Ball Drop was the person whose name

was on the ball that landed closest to or in the hole.

Br i s tow ’s Wes t A f r i c a Bus ines s Uni t ( WASBU) par tnered

with Sebeccly Cancer Care and Support Center in the fight against

breast cancer with a $75,000 donation and volunteer efforts to raise

awareness of the disease. The donation helped provide treatment for

women at Lagos University Teaching Hospital and General Hospital

Lagos Island. The donation also funded educational programs in

10 schools in the Lagos area. As part of the partnership, Sebeccly

representatives visited Bristow’s office in Lagos to educate employees

on breast cancer and provide free health screenings.

Trinidad employees generated an extra $1,000 in donations with their winning photo

Balif f enlisted employees to help him support Susan G. Komen

fundraising personally with the Break Out the Pink Campaign, in which

he asked employees to submit photos of themselves wearing pink, with a

donation amount attached to group photos. More than 150 photos were

submitted during the campaign, which generated a donation of $17,850.

STORNOWAY SEARCH AND RESCUE BASE HOSTS CHERNOBYL CHILDRENBristow’s search and rescue (SAR) crews at Stornoway in the Scottish

Western Isles hosted a group of children from Belarus as part of a

trip organized by Chernobyl Children’s Project (UK). The organization

supports children and families in Belarus, the country most affected by the

Chernobyl disaster, by organizing recuperative holidays to the UK for 300

children each year, many of whom are in remission from cancer. According

to doctors in Belarus, trips can significantly boost a child’s immune systems

and help them to resist or recover from serious illness. The children were

given a tour of the base and had the opportunity to sit in an aircraft and visit

the fire department at the airport while hearing firsthand from Bristow crews

about what it’s like to fly in a SAR aircraft.SAR crews at Stornoway hosted a group of children from Belarus


PUSHING PHYSICAL LIMITS FOR CHARITYEmployees around the world went to extraordinary lengths to support charitable organizations throughout 2014.

David Preston cycled 23 hours in the London to Newcastle 24

to raise funds to help premature babies.

Technical Services Assistant Melanee Maisey cycled 500

kilometers (311 miles) as part of the Great Cycle Challenge to

fight children’s cancer.

Senior First Officer James Donald scaled large structures,

crawled through mud under barbed wire and swam through

flooded pipes when he participated in three extreme adventure

races in one month to benefit the Luna Children’s Charity.

Engineering Coordinator Andrea Rodriguez ran 14 kilometers

(8.7 miles) in the WAtoday Swan River Run to benefit the Perth

Dogs’ Refuge Home.


EMPLOYEES SUPPORT SPECIAL OLYMPICS IN LOUISIANA, FLORIDAAs part of Bristow’s continued partnership with Special Olympics

Vermilion, Bristow provided funds and volunteer support for the

organization’s equestrian event in October. Bristow’s $2,000 donation

funded the entire event, including trophies, medals, shirts, facility

rental and lunch for the athletes and volunteers. New Iberia, Louisiana,

employees also volunteered at the event, snapping photos, helping

riders on and off of the animals, handling set-up and clean-up detail,

walking with the riders and cheering for the athletes during the

competitions. Additionally, volunteers also set up and cleaned up for

the practices.

Bristow Academy Mechanic Krista Norman is leading efforts to support

Special Olympics Brevard County in Florida in its quest to help its

competitors develop physical fitness, demonstrate courage, experience

joy and participate in a sharing of gifts, skills and friendship with

their families. In addition to giving her time as a volunteer and coach,

Krista took the lead in coordinating Bristow’s $15,000 donation to the

organization. Bristow’s donation was matched by the Special Olympics

Florida, which doubled the donation to $30,000. The donation supports

transportation to and from various competitions, including softball,

bowling, aquatics, stand-up paddle boarding, basketball, volleyball,

surfing and athletics.

Bristow Academy employees support the Special Olympics Brevard County in Florida

THANK YOU FOR SUPPORTING MEN’S HEALTH IN "MOVEMBER"Bristow Chief Operating Officer Jeremy Akel enlisted employees to help

support men’s health during the month of November. More than 250

employees submitted photos during the “Movember” campaign, which

generated a $5,000 donation from Akel. Bristow matched $2,500 of

the donation, bringing the total to $7,500.

Left to right: Exmouth, Australia, engineers Kyle Pead, Nestor “Speedy” Lopez and Sacha Lyttek

BRISTOW CLIENT WINSAUSTRALIA BUSINESS UNIT (AUSBU)

• A three-year contract for two heavy helicopters

commenced in April 2014, with options to extend an

additional two years.

• A three-year contract for one heavy helicopter

commenced in October 2014.

• A two-year contract for three heavy helicopters will

commence work in December 2015, with options to

extend an additional two years.

EUROPE BUSINESS UNIT ( EBU)

• A five-year contract for one heavy helicopter

commenced in June 2014.

• A three-year contract for one heavy helicopter will

commence in April 2015, with extension options

totaling six years.

• A two-year contract for one heavy and one medium

helicopter (two clients), commenced in June and July

2014, with extension options up to three years.

• A one-year contract for three heavy helicopters (two

clients) commenced in June and September 2014.

• A one-year contract for three heavy helicopters will commence

in February 2015, with a two-year extension option.

Continued on next page

Global Communications

Tricia Morley, Director

Yvonne Devine, Specialist

Julie King, External Communications Manager

Taylor Long, Specialist

Jill Vitols, Specialist

[email protected]

Bristow Group Inc. 2103 City West Blvd., 4th Floor Houston, TX 77042 t 713.267.7600 f 713.267.7620 bristowgroup.com

Global Communication Network (GCN)

Janet Abadie, NABU

Iyabo Bello, WASBU

Allan Blake, AUSBU

Christopher Bond, Global Safety

Daniel Bowden, AUSBU

Beverly Breaux, NABU

Kylie Cardinal, AUSBU

Jessica Ditch, NABU

Heather Jehnes, Academy

Amla Lacy, NABU

Amanda Lawrence, Academy

Sally Lemet, NABU

Christine Longtin, Academy

Oladapo Oyeleke, EBU

Sandie Richardson, Legal

Inger Marie Roenneberg, EBU

Ellie Runciman, Human Resources

Audrey Smith, EBU

Keir Williams, AUSBU

Arch Currid, Consultant

Linda Gilbert, Consultant

MANAGEMENT CHANGES

NORTH AMERICA BUSINESS UNIT ( NABU)

• A one-year contract for one heavy helicopter will commence in

February 2015, with a two-year extension option.

• A five-year contract for one heavy helicopter will commence in

October 2015, with options to extend up to three years.

• A three-year contract for one heavy helicopter will commence in

August 2015, with options to extend up to two years.

• A one-year contract for two heavy helicopters (two clients)

commenced in April 2014 and December 2014.

• Cougar Helicopters Inc. renewed a six-year contract for seven

existing and two new helicopters commencing in March 2016 with

options to extend up to four years, as well as an un-priced option

for five additional years.

• A six-month contract for two medium helicopters will

commence in April 2015.

WEST AFRICA BUSINESS UNIT (WASBU)

• A two-year contract for one medium helicopter commenced in

April 2014, with two, one-year extension options.

• A one-year contract for one medium helicopter commenced in

May 2014.

Chet Akiri was appointed Senior Vice President and Chief Corporate Development, New Ventures and Strategy Officer. In this role, Akiri will lead Bristow’s corporate development efforts, including new business incubation, venture investing activities, identification of merger and acquisition opportunities, potential government and joint venture development streams, and long-term corporate-level strategy, financial planning and analysis.

Jerry Allen, Director,

System Safety

Allan Bowie, Director, Global

Operations Accounting

Captain Christina Brun,

Deputy Chief Pilot, Aberdeen

Seham Carson, Director,

Internal Controls and

Accounting Compliance

Alan Corbett, Director, EBU

Mark Embleton, Accounting

Director, Europe

Scott Fyvie, Director,

Supply Chain

Rowan Greenwood, Director,

Global SAR Operations

Colin Jones, IAC

Operations and Service

Delivery Manager

Julie King, External

Communications Manager

Jannie Matthysen, Director,

Global Flight Operations

Leila McKinney, Manager,

Operations Development

Alex Merchant, Service

Delivery Manager, Scatsta

Don Miller, Vice President,

Mergers, Acquisitions and

Integration

Duncan Moore, Director,

WASBU

Jon Oakey, Director of Planning

and Performance, EBU

Andrew Pape, Manager,

Investor Relations

Rob Pendle, Director, Global

Maintenance Operations

Clayton Ray, Area Manager,

East Africa

Captain Ben Richardson,

Deputy Chief Pilot, Scatsta

Tim Rolfe, Director,

Aviation Safety

Mike Sim, Vice President,

Global Business Development

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