Brochure

(MMH) in Asia

www.cornellmmh.asia

Master of Management in Hospitality(MMH) in Asia

Class of 2013 Resume Book

Message From the Dean

Dr. Russell Arthur Smith

Interim Dean

The hospitality and tourism industry continues to grow through-out Asia and being trained effectively and keeping up with the latest in the industry are essential for progress and success for any practitioner. This is where the Cornell-Nanyang Institute of Hospitality Management, Singapore, plays a significant role in delivering focussed industry-relevant education for managers in the hospitality and tourism sector in Asia.

We draw on decades of experience and expertise in hospitality and tourism education at Cornell Universitys School of Hotel Administration, Ithaca, United States of America, and the Nanyang Business School, Nanyang Technological University, Singapore.

Working closely with dedicated faculty members and a vast network of industry leaders and alumni, the Cornell-Nanyang Institute of Hospitality Management is a leader in hospitality and tourism education and offers invaluable and useful insights for those keen on embarking and growing in the development of the hospitality and tourism industry in Asia.

Cornells MMH program in Asia is committed to work closely with employers and friends in the industry throughout the region to meet their talent needs. I hope you will find our graduates to be well developed not only in service-oriented and people skills, but also possess advanced business and analytical capabilities that are essential to future leadership positions. Our graduates are positive, motivated, and have exceptional communication and soft skills. They are diverse in background and have an average 6 years of relevant professional experiences. Our concentrations, operations and revenue management, marketing and branding, and real estate finance and investments, combine prior relevant experiences with specialized education to offer highly-focused talents to employers.

As an exclusive program, we provide tailored career support services to our graduates and friends in the business community. Employers with specific talent needs are matched with candidates of suitable skill sets and experiences to facilitate an effective recruitment process. It gives me great pleasure and pride to present our Master of Management in Hospitality (Asia) Class of 2013 to you via this resume book. Please contact our career support email if you would like further information on our gradu-ates and this program.

Our School

Our Program One-year full-time program in Singapore and Ithaca,

NY in the USA First-class education and management skills training

by Cornell and Nanyang faculty Joint degree with Nanyang Business School to

deliver relevance in and connection to Asia Concentrations designed for hospitality, service,

and real estate finance & investment careers Internships in Asia provide career-oriented training

and cultivate industry-specific experiences Industry-focused events and professional

development programs to provide relevant career exposure and connections throughout the region

Our GraduatesThe MMH graduates are distinguished by their maturity, academic achievements, professional experiences, and outstanding potential. They are accomplished young professionals who are dedicated to contributing and making a difference to businesses and organizations in Asia.

Areas of Concentration

Operations & Revenue Management - designed with two specializations in mind: Operations (hotel, food service, casino, and spa) and Revenue Management and Pricing for single, multiple, and regional establishments.

Self-Directed - enhances flexibility through selectionof a wider range of electives, with faculty advice, to leverage students prior education and experiences to develop specialized career paths.

Our MMH Career Support

Our Program CalendarMay Orientation & Program starts in SingaporeMay-Jun Summer 1(a) Semester including Industry Roundtables and Career TrekJul-Dec Summer 1(b) and Fall Semesters in Ithaca, NYJan-Feb Internships in AsiaMar-May Spring Semester in SingaporeJun MMH students are available for full-time employment from early June

Contacting our MMH Career Support for Graduate RecruitmentThe resumes are presented according to the MMH graduates areas of concentration and by their last names. Information in all resumes is prepared and provided by graduates. Career Supports editing is limited to formatting and presentation only. If you would like more information on our graduates and our program, please contact our careersupport at:

Email: [email protected]

Companies are invited to conduct career recruitment talks with our MMH students either in May / June or the following March to May. Please contact our career support email for details.

The School of Hotel Administration at Cornell University is a specialized business school for hospitality management founded in 1922. The Nanyang Business School is a leader in graduate Asian business education. Among the worlds premier business educators in the hospitality industry, the two schools offer prestigious education, extensive Asian industry networks and relevant management expertise with diverse concentra-tions.

Marketing Management - prepares students for careers in marketing and branding in the hospitality business. Graduates understand and learn to apply marketing and branding methodologies as well as up-to-date marketing trends in dynamic markets throughout Asia.

From the time our students arrive for their MMH in Asia program, we provide a wide range of career support including the career assessment workshop, resume writing, as well as career counseling and coaching sessions.We conduct a series of industry roundtables where industry leaders are invited to discuss current issues focusing on the Marketing, Operations, Revenue Management and Real Estate sectors respectively. An Industry and Career Trek to Hong Kong and Macau is organized to visit best-practice hospitality, real estate, and lifestyle organizations in May/June.

The internship experience from January through February is an integral part of the MMH program. Functional areas and organizations that our graduates have interned with include Marketing for Expedia Asia Pacific (Hong Kong), Brand Marketing for Banyan Tree Hotels and Resorts(Singapore, China and Indonesia), Human Resources for Starwood Asia Pacific (Singapore), Revenue Management and Development for IHG (China) and Marina Bay Sands, Operations for Fairmont Hotels & Resorts (Singapore), Operations and Strategic Planning for The Ascott Limited(Singapore), and Real Estate Development and Marketing for HVS (Singapore), Development at Pan Pacific Hotel Group (Singapore), just to name a few.

Real Estate Finance & Investments - prepares students with the knowledge and skills for real estate related careers, such as asset management, financial analysis, appraisals/valuations, property development, investments and related consultancies.

Recruiting from Cornell Universitys Master of Management in Hospitality (MMH) in Asia

CORNELL MMH (ASIA)

EMPLOYMENT HIGHLIGHTS

Class of 2012Internship by location

By Location

Class of 2012 By FunctionMMH in Asia graduates secure jobsin a variety of functions, reflecting the versatility of the MMH Program.

Employment Highlights

Majority of our graduates pursue their careers in Asia after graduation, where growth is the strongest.

100% of our MMH in Asia students have secured internships, of which approximately 50% received multiple offers.Internship areas include revenue management, real estate consulting, hotel management, luxury marketing, F&B concept development, branding and design,etc.

8.2%General Management

41.7%Operations

16.7%Sales & Marketing

16.7%Consulting

16.7%Finance

25%China

16.7%Singapore

16.7%USA

8.3%Taiwan

8.3%Thailand

8.3%India

8.3%South Korea

8.3%Malaysia

35%Singapore

15%China

15%Hong Kong

10%South Korea

10%Thailand

10%United States

5%Indonesia

Class of 2013Concentrations Selected

Cornell Advantage | Asia Experience

Companies that have interviewed and recruited our students for Internships and Full-time positions

Carlson Hotels Worldwide Deloitte Consulting Asset Management Expedia Fairmont Five Star Partners Four Seasons Hotel Halekulani Hanwha Hotels & Resorts Horwath HTL Hyatt International InterContinental Hotels Group LVMH

Mario Batali Group Marriott Hotels & Resorts Mira Group RECAP Investments Singapore Airlines Sino Group of Hotels Starwood Hotels & Resorts Taj Lands End Venetian Macau VFS Global Services Tiffany & Company

46%Self-Directed

38%Real Estate Finance & Investments

8%Marketing

8%Operations & Revenue Management

Pan Pacific Hotel Group

CORNELL MMH (ASIA)

MARKETING MANAGEMENT

Michael Brandes

www.cornellmmh.asia

OBJECTIVE To begin a rewarding career building brands within the elds of hospitality, food & beverage.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Marketing Management

2002 2006 George Washington University USA Bachelor of Arts (BA) International Aairs Latin Honors: Magna Cum Laude

PROFESSIONAL EXPERIENCE

2008 2012 Imperial Brands, Inc. USA Vice President National Accounts Built and managed commercial relationships with major national grocery retailers, hotel chains and restaurant operators. Major brands sold included Sobieski Vodka and Marie Brizard Liqueurs. Achieved national or regional distribution for Sobieski Vodka in several major grocery, hotel & restaurant chains, greatly impacting brand sales and availability throughout the United States. Successfully secured on-base distribution of Sobieski Vodka in the United States Navy, both within the continental US as well as at overseas naval installations. Developed on and o-premise pricing/promotional strategies tailored to customers needs.

2007 2008 Imperial Brands, Inc. (Gourmet & Specialty Division) USA Sales Manager Private Label & Contract Bottling Services Led eorts to reorganize and expand the companys existing customer base for contract bottling and proprietary brand development services. Updated & renegotiated production agreements with customers, signicantly increasing the protability of the Private Label & Contract Bottling division. Consulted contract bottling customers on matters relating to production, raw materials sourcing, distribution and regulatory compliance. Worked closely with manufacturing and purchasing teams to achieve divisional protability targets.

2007 E & J Gallo Winery USA Regional Sales Manager Managed regional sales for E&J Gallos wine & spirits portfolio in Southwestern Florida. Merchandised products for sale on the shelf or in display format, and organized in-store wine tastings. Consulted store managers and consumers on wine assortment and purchasing. Participated in E&J Gallos comprehensive training program focused on sales and ne wine education.

For further information on the above student, please contact our office at [email protected]

LANGUAGES English (Native), German (Fluent), French (Basic Conversational), Mandarin (Rudimentary)

EXPERIENCE AND SKILLS

Procient in Microsoft Word, Excel & PowerPoint

INTERESTS Skiing, hiking, mountain climbing, travel, food & beverages

Winnie Liu

www.cornellmmh.asia

OBJECTIVE To pursue a marketing career in hospitality in the Asia-Pacic region.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Marketing Management

2006 2010 National Taipei University (NTPU) Taiwan Bachelor of Business Administration


Feb 12 May 12 Creative Yoko Co., Ltd. Taiwan Salesperson (Contract) Forecasted and selected high demand products using Point Of Sale system, and marketed the products through promotional display. Scheduled inventory; corresponded with headquarter in Japan and executed new policies from headquarter; delivered messages between the department store and headquarter. Sold quality wooden toys; managed customer relationships; handled customer complaints.

Mar 11 Jun 11 Grand Hyatt Taipei Hotel Taiwan Banquet Waitress Assisted in banquet logistics for large scale events such as conventions. Greeted and introduced menu to customers; served food and cleaned banquet rooms. Learned the operational ow of banquet, including venue set-up.

Jul 10 Dec 10 Lion Travel Co., Ltd. Taiwan Customer Service Specialist Booked airline tickets and reserved hotels for clients using Abacus system; introduced and sold travel products to customers; provided travel information and planned trips for clients; dealt with on-line booking and phone reservations. Managed customer relationships; solved emergency situations such as missing connecting ights; handled customer complaints and resolved to their satisfaction; investigated requirements of new market segments; assisted to arrange promotional strategies for new products.

Oct 09 Jan 10 GIS International Convention Group Taiwan Receptionist (Part-time) Ensured smooth progression of events by providing technical and administrative support. Acted as the bridge for communications between the Taipei City Government and exhibitors in Taipei International Travel Fair. Greeted participants and helped them register in an ecient, professional and courteous manner.


LANGUAGES Chinese and Taiwanese (Native), English (Fluent), Korean (Intermediate), Japanese (Basic)


Abacus System: Basic Microsoft Certied Application Specialist (Words, Excel, PowerPoint and Access)

INTERESTS Volleyball, travel, swim, piano

CORNELL MMH (ASIA)

OPERATIONS & REVENUE MANAGEMENT

H. Vincent C. Tolentino

www.cornellmmh.asia

OBJECTIVE To develop a successful revenue management career through experience in a reputable multinational hospitality company premised on innovative practices and merit

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Operations and Revenue Management

2009 2009 Chinese University of Hong Kong Hong Kong Diploma, Putonghua (Mandarin) As A Foreign/Second Language (Distinction)

1995 1997 The George Washington University USA Master of Public Health Epidemiology Concentration

1995 1997 The George Washington University USA Bachelor of Science Exercise Science


2010 2012 Forbes Travel Guide USA/Asia Hospitality Consultant Contracted and trained as an incognito hospitality inspector for the Rooms, Housekeeping, Food and Beverage, Spa, and Restaurant Divisions at four star and ve star class hotels with a focus on Asia Conducted incognito inspections and delivered extensive site evaluation reports covering hundreds of standards for over 50 top hotels, spas, and restaurants in Singapore, Hong Kong, Macau, Beijing, and the U.S. Authored and delivered 50-page quality assurance reports within short turnaround times to identify deciencies in people and process that can be targeted for training and development Provided Twitter material such as interesting nuances at inspected properties and unique holiday hotel promotions for company tweets Researched hotel property facilities and services for web/social media Performed reviews of inspectors to improve sta site evaluation procedures

1999 2008 Axiom Systems USA Senior Consultant Hired as an up-and-coming consultant to a at-line structured, healthcare payer IT consulting rm with consultants with an average of 15 years of experience and from all levels of management Provided subject matter expertise for industry-leading enterprise-wide healthcare payer software, including conguration analysis and trouble shooting for numerous departments during software implementations Performed training with personally developed and delivered training materials to clients for software implementations and development projects Authored business requirements and specications documentation for a variety of software development projects Guided and facilitated unit, system integration, and user acceptance testing


Eectively engaged with diverse stakeholder groups from technical, non-technical, and senior level management Demonstrated exibility, eectiveness, and eciency through engagements with dierent organizations and cultures with 100% travel across the U.S. and Puerto Rico with remote work arrangements at client request Projects included: - Project at a regional U.S. health plan for the delivery of a web-based application to receive, review, remediate, and submit membership les from trading partners. Worked with a team of developers, change management, and stakeholders from various departments. Wrote business requirements and specications documentation. Facilitated development and testing from unit to user acceptance. - Project at a leading national U.S. behavioural managed care organisation for the delivery of automated import processes for electronic claim status responses and accompanying reports. Worked with the stakeholder and developer remotely. Wrote business design documentation, performed project management including the management of development and testing, and performed integrationtesting. - Project at a leading national U.S. dental managed care company for the system implementation of the Facets managed care system. Provided subject matter expertise to management in departments such as Operations, Finance, Marketing, and Membership. Activities included implementation analysis, conguration auditing, troubleshooting and conguration assistance, test scenario creation, data mining, data analysis, and training.

1998 1999 AMISYS LLC (McKesson Corp) USA Applications Analyst Researched business requirements and technical specications for a web based, value added application for AMISYS, a leading enterprise-wide healthcare payer application system Coordinated testing and test data with Quality Assurance and Development departments

1998 1999 AMISYS LLC (McKesson Corp) USA Product Specialist Provided frontline on-site and o-site client support, research, and issue resolution for the AMISYS managed care system, including the Correspondence Generator, Inquiry, and Security subsystems Conducted train-the-trainer training at client sites with customized training materials in the Correspondence Generator subsystem

LANGUAGES English (Native), Putonghua (Elementary)


Microsoft Oce Suite, Access, Project, Visio, VersionOne, Sharepoint INTERESTS Attending and organizing cultural events,networking, travelling,volunteering & keeping t

Natasha Singh

www.cornellmmh.asia

OBJECTIVE My future goals envisage a conscientious participation in Revenue Management in a collaborative environment and I am committed to perform to the highest of my ability in delivering on assigned tasks, contribute to my team and learn.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Revenue Management

2006 2009 University of Delhi, Indraprastha College India Bachelor of Arts in Economics (Honours Student) Academic Awards:December 2008 The Rewa Dhawan Scholarship (For academic achievement and student leadership) March 2007 The Nishith Ray Scholarship (For academic achievement and student leadership)


Nov 11 - April 12 The Leela Kempinski Hotel & Residences India Sales Account Manager Developed a business plan annually for the allocated sales segment by using data in OPERA to forecast business potential Analysed monthly room and banquet revenue reports for optimizing revenue from the assigned sales area Re-Negotiated existing annual room and banqueting rate contracts Active role in training of new hires/interns in event planning and SWOT analysis Participated with the Public Relations and Market Communications Department to sign up for barter agreements between the Times of India, Travel & Leisure and the Hotel to enhance marketing opportunities for the customer and the company

April 11 - Nov 11 Assistant Manager Catering & Convention Sales Supported in daily sales process, event execution, negotiation with clients and customisation of client communication Maximised revenue generation through negotiation with corporate accounts from the sales area allocated; DLF Cyber City, Gurgaon. This area includes leading Indian and Multi National Companies, e.g. General Electric (GE), PepsiCo, IBM, Microsoft, Yum! Restaurants Pvt. Ltd. etc. Additional accounts also handled include Embassies and High Commissions

2010 - 2011 Executive - Catering Sales Prominent events organised include HOSI 2010 (Hotel Operations Summit India) by HVS, Marie Claire Awards and a Seminar for Edward De Bono Attended Dale Carnegie Training A workshop on Sales Advantage


2009 - 2010 Coordinator - Catering Sales Planned and managed conferences and social events Enhanced and fostered supplier and vendor relations

LANGUAGES English and Hindi

LEADERSHIP DEVELOPMENT

2008 - 2009 Treasurer - College Students Union, University of Delhi, Indraprastha College Eectively managed broad areas of sales and nance by building funds and maintaining key accounts of our College Festival promotions and activities of the various College Societies

2008 - 2009 President - Gender Sensitizing Committee, University of Delhi, Indraprastha College My experience with the Gender Sensitizing Committee has made me an eective and innovative problem solver by providing clarity and practical solutions to various issues faced by women at the college EXPERIENCE AND SKILLS

Procient in Microsoft Oce (Word, Excel and Power Point) INTERESTS Dancing, swimming and travelling

CORNELL MMH (ASIA)

REAL ESTATE FINANCE & INVESTMENTS

Kelver Choo

www.cornellmmh.asia

OBJECTIVE To seek an externship opportunity in hospitality real estate feasibility study in Hong Kong, Shanghai or Beijing.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA/Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investment Republic Polytechnic scholar

1993 1995 Royal Melbourne Institute of Technology Australia Master of Engineering (Quality Management) 4 High Distinctions and 4 Distinctions in a total of 19 subjects. 1987 1991 Bachelor in Engineering (Mechanical) Singapore Nanyang Technological Institute Bachelor in Engineering (Mechanical & Production) Majored in Quality Assurance, Materials Engineering and Production System.


2008 Present Republic Polytechnic Singapore Senior Manager (Academic Operations) School of Hospitality Area of interest & specialisation in Service Quality Management. Appointed Programme Chair of Diploma in Customer Relationship & Service Management in 2010. Coordinated students participation in Marina Bay Sands Preview & Grand Opening. Certied in Advanced Certicate in Training & Assessment (ACTA) for Singapore Workforce Development Agency (WDA) programmes.

2007 2008 Qualitywerkz Consultancy Singapore Managing Consultant Provided training, audit & consultancy in the areas of ISO9000 Quality Management System.

2006 2007 OCBC Bank Singapore Assistant Vice-President (Head) - Customer Experience, Centre for Experience Design & Innovation Conceptualised and implemented innovative customer experience initiatives at learning lab branches before rollout to all branch networks. Conduct customer experience research & surveys with external vendors. Involved in conceptualising & implementation of OCBC Sunday Banking service. Planned, coordinated & accompanied Chairman, CEO & HODs on their branch visits. Setup of Service Academy (OCBC Bank). Planned & scheduled trainers to conduct programmes for the Service Academy (OCBC).


2004 2006 Ngee Ann Polytechnic Singapore Project Manager, Organisational Development Oce Led in ISO9001:2000 recertication and renewal of Singapore Quality Class (SQC). Streamlined KPIs to measure & drive key strategic business initiative & processes. Played leadership roles & worked in several special projects, including estate re-development, course evaluation & student talent development programme.

1996 2004 Ngee Ann Polytechnic Singapore Course Manager, Quality Management & Engineering Programme School of Engineering Responsible for publicity, sta & student administration as well as academic matters of 3 part-time courses for working adults. Areas of specialisation and interest included Total Quality Management, Service Quality Management, Statistical Techniques, Six-Sigma & International Quality Standards. Trainer of the ISO14000 and ISO9000 Auditor/Lead Auditor Training Course. Provided ISO9000 & ISO14000 consultancies. Served as School Excellence Model External Validation Assessor of Singapore schools for School Appraisal Branch. Supervised industrial-based nal-year students projects.

1995 1996 IPC Corporation Singapore Quality Assurance Engineer Responsible for setting up the quality department, including reliability lab. Involved in establishing quality plan for new product implementation. Implemented and maintained ISO9001 quality system.

AMREP International Pte Ltd Singapore/Asia Pacic Operations Controller Provided consulting and conducted quality audits & planning, organising & managing third party inspection activities for operations in the Asia Pacic countries. Successfully set-up of inspection operations in Hong Kong and China.

Conner Peripherals Ltd Singapore Quality Assurance Engineer Implemented Statistical Quality Control in manufacturing operations, conducted Repeatability & Reproducibility studies on test equipment

PROFESSIONAL QUALIFICATIONS1999 2006 Certied Quality Engineer & Certied Quality Auditor USA American Society for Quality1992 2006 Senior Member USA American Society for Quality2005 2006 QMS2000 Auditor UK International Register of Certicated Auditor (IRCA)1995 2006 Professional Engineer Australia Institute of Engineers, Australia LANGUAGES English (Fluent), Mandarin, Taiwanese & Malay (Conversational) EXPERIENCE AND SKILLS Strategic planning, Project management, Course design Procient in MS Oce (Word, Excel, Powerpoint,) INTERESTS Golf, computing, car enthusiatic

Melody Sin

www.cornellmmh.asia

OBJECTIVE To develop a career in real estate nance industries, including hotel development, real estate asset management and private equity

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA/Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) 2001 2005 University of Toronto, Trinity College Canada Bachelor of Commerce (Major in Finance and Economics)

2003 - 2004 Lancaster University UK Full year exchange program PROFESSIONAL EXPERIENCE

2007 2012 UBS AG, Wealth Management Hong Kong Associate Director (June 2008 May 2012) Worked as a Client Advisor to provide investments and wealth planning solutions to high net worth individuals and institutions Managed assets of USD130 million across a diversied range of asset classes, generating annual revenue over USD1.2 million Scrutinized and selected suitable investment products for clients in context with respective portfolios and risk proles Performed diligent risk management and handholding to maintain clients satisfaction during nancial crises Nominated in 2010 as a Key Talent of the Bank (representing top 3-5% of global sta) Represented as the ambassador to promote and hire for the UBS Wealth Management Associate Program in Asia

Associate (June 2007 June 2008) Completed the UBS Wealth Management Associate Program which involves intensive client-servicing skills and technical skills training including equities, bonds, FX, derivatives, funds, alternative investments, portfolio allocation and wealth planning tools

2005 2007 Fidelity Investments Management (H.K.) Limited Hong Kong Senior Sales Specialist (January 2007 June 2007) Maintained strong client relationships and conducted product trainings to sales sta of retail banks and insurance companies Liaised with prospective clients in setting up agreement terms and opening accounts

Client Services Ocer (August 2005 December 2006) Contributed in achieving team sales target through providing support to clients in sales, marketing and product aspects Served as a liaison between the team and other internal departments, such as Marketing, Compliance and Operations Achieved Fidelity's Risk Award for recognition on mitigating risks beyond daily work routines


LANGUAGES English (Fluent), Cantonese (Fluent), Mandarin (Fluent)


Co-President of the Hotel Graduate Students Organization at Cornell University Chartered Alternative Investment Analyst (CAIA) Key Talent of UBS AG (2010) Winner of Fidelitys Risk Award (2006)

Nancy Chan

www.cornellmmh.asia

OBJECTIVE To embark on a career in hospitality real estate and sustainability

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance and Investments Co-Vice President of the Hotel Graduate Student Organization Deans List for Academic Excellence Relevant Coursework: Principles of Real Estate, Hospitality Real Estate Finance, Properties Development and Planning, Sustainable Development, Corporate Finance, Operations Management, Hospitality Consulting and Operations, Yield Management

2005 2008 Binghamton University USA Bachelor of Arts, Cum Laude University Honors in Asian and Asian American Studies Minors: Theatre, International Studies

2008 National Taiwan University Taiwan Semester Exchange Program in Theatre

2007 Fudan University China Semester Abroad in Chinese Business Language and Cultural Studies


2010 2012 The Iroquois New York USA Sales Manager Managed group sales and guest loyalty program, and promoted in-house marketing initiatives Actively sold and managed private dining functions from initial contact to overseeing the event Supported Director of Sales and Marketing in corporate sales - business transient, consortia, and travel negotiated accounts Traveled to various cities in the United States to meet with travel managers and agents on existing and new accounts Worked closely with Director of Sales and Marketing, Reservations Manager, Director of Revenue and General Manager to implement new strategies on yielding rates eectively and maximizing in-house operation productivity Administered rate loading procedures for corporate negotiated accounts on GDS and Opera

Front Oce Supervisor Managed and supported Front Oce operations along with other departments to achieve the highest level of guest satisfaction and quality service with a track record of consistently meeting budget and exceeding forecast Successfully resolved any guest concerns and complaints through thorough investigation and follow through actions Directed and trained newly hired sta on hotel operations, company policy and procedures


2010 - 2011 Explorica, Inc USA Tour Director Led 2-5 days New York City and Boston tours to international groups of up to 70 attendees

2005 Taconic Investment Partners, LLC USA Real Estate Management Intern 2004 Trump International Hotel and Tower USA All Department Intern

LANGUAGES English (Native), Mandarin (Fluent), Cantonese (Fluent), Fuzhounese (Fluent)


High prociency in Microsoft Oce: Excel, PowerPoint, Word Trained in Opera, POSitouch

INTERESTS Avid globetrotter with extensive traveling experience throughout Asia, Americas, and Europe Active participation in school and community charity and fundraising events Foreign Languages, interior design, dance, reading, and martial arts

Nima Fazeli

www.cornellmmh.asia

OBJECTIVE To get involved in Hospitality Private Equity, Acquisitions, Development, and Renovation in the Asia- Pacic Region

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) 2007 2008 The London School of Economics and Political Science UK Master of Science, International Relations

1997 - 2001 American University, Washington, DC USA Double Major: CLEG (Communication, Law, Economics, Government) and Philosophy Minor: Advanced Leadership Studies Honors: Deans List: 7 consecutive semesters; cum laude Latin Honors Selected for School of Public Aairs Leadership Program (consisted of 2% of student body)


2010 2012 Booz Allen Hamilton USA Senior Consultant Played an active role in the establishment, development, and marketing for Booz Allens oce in Abu Dhabi, UAE Conducted real estate analysis and contract review for potential oce locations in Abu Dhabi Worked extensively on proposals for clients in the Middle East across a wide variety of sectors Played a lead role in the planning and stand-up of the rms Cyber Analytics Center Strategic Communications Coordinator: responsible for maintaining all internal communication lines as well as developing the Centers external marketing products Heavily involved in developing the Centers service oerings, pricing structure, and cost modeling, as well as stang Led the nancial analysis piece on a project for the Energy Eciency/Renewable Energy department under the U.S. Department of Energy; conducted stakeholder engagement and strategy development

2009 2010 U.S. Commercial Assets, California USA Associate Played a key role in listing, selling, and closing of a Beverly Hills adjacent, multi-family apartment complex for approximately $8.5M, and the subsequent acquisition of a $9.2M hotel in Northern California: transactions totaling over $17.5M Worked extensively with clients on buying, selling, and advising on commercial real estate projects and investments Responsible for conducting Broker Price Opinions (BPOs) and advising clients on commercial real estate investment decisions


2008 2009 BlackRock (formerly Barclays Global Investors) USA Associate Reconciled over 600,000 GBP in interest claims and bringing in over 400,000 GBP in receivables for the rm Conducted research for commoditiy investments in the Oil & Gas Sector Lead the interest claims department in Asset Services; worked with counterparties and internal teams to resolve discrepancies and ensure claims were paid in a timely fashion

LANGUAGES English (Native), Persian (Fluent), Spanish and Italian (Conversational), Greek (Beginner)


Licensed Real Estate AgentCalifornia Department of Real Estate Procient in MS Oce (Word, Excel, PowerPoint, Publisher)

INTERESTS Ironman Finisher, triathlons, marathons, travelling, foreign aairs, real estate, health and tness, guitar

Sandy Li

www.cornellmmh.asia

OBJECTIVE To obtain a career in hospitality real estate nance that merges nancial analysis and client interaction EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments

2004 2008 Miami University, Oxford, Ohio USA Bachelor of Science in Business Concentration: Finance Minors: International Business and Chinese Benjamin Harrison Scholar, University Honors, Business Honors, Senior Service Leadership


2008 2012 PNC Financial Services USA2011 2012 Corporate Bank Senior Underwriter, Washington, DC Structured and underwrote new deals in GWA as well as government contracting deals Mentored and trained new analysts Conducted special projects: served as the Chairmans Refer Champion, conducted research on open innovation, supported the development of a new workow database, and assisted with integration eorts related to the Royal Bank of Canada acquisition

2009 - 2011 Corporate Bank/Finance Credit Analyst, Washington, DC USA Underwrote new facilities, renewals, and periodic credit reviews Assisted in the creation of a new government contracting underwriting team and underwriting process Conducted special projects: researched the new UPMIFA regulation and analyzed the eects on our portfolio; examined the consistency of risk rating across bank-wide MLB team exposure as well as churches in the GWA market

2009 Credit Training Program Coordinator, Cleveland, Ohio USA Coordinated the scheduling and presentations of all executives and guest speakers Managed all daily activities: classroom materials, questions, testing, and nal case study

2008-2009 Corporate Bank Credit Analyst, Washington, DC and Cincinnati, Ohio USA Participated in a credit training program and a sales and product training program Recruited at several college fairs, information nights, and interview sessions Learned PNC databases related to risk rating and underwriting new facilities, renewals, extensions, and periodic credit reviews Learned multiple National City databases to assist during the integration and helped new colleagues adapt to PNC culture

Managed a portfolio of 20 clients: underwrote new facilities, renewals, and periodic reviews


LANGUAGES Native English, Conversational Mandarin EXPERIENCE AND SKILLS Procient in MS Oce (Word, Excel, PowerPoint) Hotel Graduate Student Organization, Volunteer and Outreach Co-Chair: 2012-2013 Smithsonian National Air and Space Museum, Team Leader: 2010-2012 PNC Grow Up Great, Volunteer: 2008-2012 DC PREP (PNC Recognizing Emerging Professionals), Treasurer: 2011-2012 Junior League of Washington, Volunteer: 2010-2012 INTERESTS Music, volunteering, tennis, trying new things, and meeting new people

Shirley Yuan Kong

www.cornellmmh.asia

OBJECTIVE Hospitality Real Estate Development

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) Relevant Coursework: Principles of Real Estate, Hospitality Real Estate Finance, Properties Development and Planning, Investment in Real Estate Securities & Funds, Corporate Finance, Managerial Accounting, Yield Management, Operations Management

2006 2010 Xiaogan University China Bachelor of Science in Economics, Duel Bachelor of Arts in English Ranked 99 percentile in class and graduated as Outstanding Undergraduate Awarded National First-class Scholarship and Provincial First-class Scholarship


2011 2012 Wuhan Zi Rongtian International Trade Co. Ltd China Sales Manager Assisted the Director of Marketing to reactivate low-activity accounts and hosted Public Relations events to develop new client relationships, contributing to 30% revenue increase Supervised and coached new hires on sales techniques focusing on VIP protocol and relationship maintenance

2010 2011 Shangri-La Hotel, Wuhan China Events Coordinator & Delphi System Administrator Organized events by successfully leading dierent departments in the hotel, such as National Peoples Congress Meeting (600pax), Standard Chartered Branch Opening (400pax), BMW outdoor catering (150 pax) Represented the hotel in the 2011 Shangri-La Delphi System Administrator Workshop

Sales Coordinator Managed relations with the city government and associated organizations, enabling the hotel to accommodate more than 70% of the city events with total revenue over US$1 mil. Initiated improvements in Club 6 guest incentive program; enrolled more than 1000 members and increased bookings by 15% in a 2-month period

Communications Coordinator Wrote press release and conducted Public Relation functions, including Beijing & Shanghai Media trip,Tori-ji Restaurant Opening, Hotel Wedding Fair, Christmas Promotion Selected hotel promotion brochures and giveaway samples with manufacturers


2010 2011 FedEx (Internship) China Customer Service Representative Promote FedEx products and services to increase revenue and customer satisfaction.

LANGUAGES Mandarin (Native), English (Fluent), Cantonese (Conversational)


Vice President, English Club, Xiaogan University, China Head Liaison of Hubei Province, National College Students English Summer Camp, China Procient in Microsoft Oce (Word, Excel, PowerPoint)

AWARDS Second Prize, 10th National English Speech Contest for College Students, China Third Prize, 10th National English Debate Contest for College Students, China Excellence Award, China Central Television CCTV CUP English Speaking Contest, China

Sun Mi Moon

www.cornellmmh.asia

OBJECTIVE To pursue a career, in the U.S. and/or internationally, in real estate development with strong focus on design and sustainability

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA/Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments, with focus on sustainability Hotel-Graduate School Organization Ocer 2005 2009 University of Virginia, Charlottesville, VA USA B.S. of Architecture Recipient of UVa Faculty of Architecture Award for Design Excellence Golden Key Award recipient Deans List for Academic Excellence School of Architecture Student Council President


2011 2012 AECOM Singapore Architecture Designer, Tourism & Hospitality, PDD Specialized in Tourism and Hospitality projects in South East Asia Worked on concept master plan proposals for luxury resorts and mixed used developments Conducted market researches, site-analyses, and feasibility studies to support proposals Produced nal presentation drawings and proposal reports Range of work included architecture guideline reports for a public housing project in Malaysia to concept master plan design for a luxury four-star resort

2009 2011 MESH Architectures USA Project Manager Managed luxury residential projects for published architecture rm in New York City Worked with rms principles on proposing designs to clients Prepared permit drawings and documents for approval by NYC Department of Buildings Worked with general contractors on and o construction sites Range of work include interior residential projects published in New York Magazine to multi-story facade for commercial buildings in Seoul, South Korea

Summer 2008 WORK A.C. USA Design Intern Summer design intern for an award winning architecture rm Participated in design and construction of MoMA aliated exhibition at P.S.1


LANGUAGES Korean (uent), English (uent)


Basic training in ARGUS and GIS Micrsoft: Excel, PowerPoint presentation 3D: Rhino, basic Microstation, SketchUp, Grasshopper 2D: VectorWorks, AutoCAD, Photoshop, Illustrator, InDesign Web: HTML, CSS, basic Javascript Modelling: CNC fabrication, woodshop, sewing

INTERESTS Design, architecture, community service, gardening

Taurus Li

www.cornellmmh.asia

OBJECTIVE To develop my career in hospitality and real estate investment consulting in Shanghai or Singapore

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality (Concentration: Real Estate Finance and Investments) 2003 2007 Shanghai Jiao Tong University, Antai Economic and Management College China Bachelor of Management


2010 2012 Gran Melia Shanghai China Duty Manager Handle guest complaints Assist Front Oce Manager to monitor Front Oce operations Prepare Standard Operations Procedures of Guest Relations Ocers as the department trainer. Organized daily training of Guest Relations department Awarded Star Associate of the Month, June 2011

2009 2010 JadeLink Hotel Shanghai China Duty Manager Senior Front Oce Associate, Acting Duty Manager Feb 2009 Oct 2009 Handled guest complaints Assisted Front Oce Manager to monitor Front Oce operations Organized daily training of Front Desk department

2007 2008 Sheraton YouYou Shanghai Hotel & Residences, Pudong China Senior Front Desk Agent Responded to guest requests Trainer of Front Desk department. Successfully trained a Junior Front Desk Agent 2006 Okura Garden Hotel Shanghai Front Desk Intern


LANGUAGES Mandarin (Native), English (Fluent)


Professional Excel, Word, PowerPoint skills; Strong data processing abilities Professional Opera skills; Expert in hotel rooms operations Strong teamwork spirit; Optimistic, Motivated, Leadership abilities Third prize winner in Gran Melia Shanghai Singing Contest, 2012 Host of Chinese New Year Eve Party in Sheraton Shanghai Hotel & Residences, Pudong, 2008

INTERESTS Singing, Watching Movies

Vadim Kostyukhin

www.cornellmmh.asia

OBJECTIVE Identify opportunities in the hospitality real estate development and investment sectors in the Asia Pacic region.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Real Estate Finance & Investments

2004 2006 University of Hawaii at Manoa USA Master of Business Administration Concentration: Business Administration and Finance 1989 1994 Chelyabinsk State Technical University Russia Bachelor of Engineering Concentration: Civil and Industrial Engineering


2010 2012 Ahupuaa Initiative (Wireless Environmental Monitoring) USA Project Coordinator Analyzed an ongoing situation with watershed protection in Hawaii and proposed a solution to foster the transition of Hawaiis economy towards its sustainability. Established goals & objectives for a $3M+ project and built a project team. Prepared a project rollout plan and investment proposal to fund the initiative. Designed and implemented a 27-page website. 2010 2011 Unipoint Technologies (VoIP and e-Commerce) USA Business Consultant Conducted industry research and sector analysis to identify opportunities for VoIP solutions development and optimization of the companys product portfolio. Prepared a 25-page report with strategic recommendations for C-level managers. Designed a Balanced Scorecard to align nancial objectives with organizational and product strategies. Led the headhunting eorts and lled three senior-level positions.

2009 - 2010 Janel Group (Water Treatment Solutions) USA Project Consultant Developed a Russian market entry strategy for an innovative water treatment product. Addressed water pollution problems in Russia and prepared presentation materials for government agencies Created a step-by-step plan for product registration, testing and sales.

2007 2009 Proactive Carbon (New Technology Commercialization) USA Co-founder / Project Manager Reduced product-processing time by 60% in comparison to conventional methods. Conducted scenario analysis for dierent product categories to maximize ROI for $15M+ investment. Prepared an award-winning business plan for a new venture.

Designed an innovative approach to convert biomass into activated carbon.


2005 2006 University Of Hawaii (Technology and Market Research) USA Graduate Researcher Led a technology research and a feasibility study to evaluate bio-waste byproduct processing options. Mapped project objectives and developed plans, outlines and schedules. Used 64 dierent scenarios to assess multimillion-dollar investment opportunities. Prepared a 100-page report with recommendations for choosing a processing technology and a product mix.

2002 2004 Nova Telecom (VoIP Communications) Russia Co-founder / Managing Director Raised $200K of seed funding for launching a VoIP company in Chelyabinsk, Russia. Administered all aspects of the project through the startup phase and over the next two years of operations. Built an ecient organization by aligning strategies, structure and operations. Supervised a cross-functional team of 25, which managed over 700 customers and 265 retail POS. Incorporated advanced CRM practices that helped increase revenue per customer and increase their retention.

1997 2001 Dinternal Ltd (International Books Distribution) Russia Regional Business Development Director Managed a regional branch of an international book distributor, representing Pearson Education and Cambridge University Press. Turned a startup into a #1 foreign book distributor in the South Ural region. Directed regional marketing campaigns and doubled sales every year. Organized training for ESL teachers and managed 3 regional events.

LANGUAGES Russian (Native), English (Fluent)

EXPERIENCES & SKILLS Operating systems: Windows, Mac OSX, Linux. Applications: Excel, Word, PowerPoint, Outlook, Project and Visio. Statistical software: SPSS. Accounting and Financial Software Packages: Timberline, Bloomberg, Argus

OTHERS Selected Awards University of Hawaii Business Plan Competition, 2008 (1st and 3rd prizes) Russian Presidential Fellowship. Freelance Consulting and Projects Completed a number of ad hoc business studies and consulting projects, including a research in Tourism Sustainability. Helped with the organization of the North East Asia Economic Forum in 2006.

Internships Metropolitan Management, Inc: an IT and accounting intern at a property management company.

Patents IP-Manager: CRM software for VoIP providers.

INTERESTS Tennis, scuba, travel, reading, sustainability, entrepreneurship.

CORNELL MMH (ASIA)

SELF-DIRECTED

Angie Chia-Chi Ban

www.cornellmmh.asia

OBJECTIVE Apply for the position or program would employ the practice of marketing, operation and revenue management in hospitality in Asia region

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self-directed (Marketing, Revenue Management, Entrepreneurship

2003 2007 National Chengchi University, Taipei Taiwan Bachelor of Public Administration


2011 2012 W Hotels Taipei Taiwan Concierge Agent Operated guest services throughout the hotel with an average 64.7% daily occupancy rate of 405 rooms; interacted with over 100 guests daily Facilitated cross-functional teams to solve guest complaints and provided services including tour planning, spa and restaurant arrangements, luggage and parcel delivery, guest transportation, and special guest requests Built internal Standard Operation Procedure (SOP) across Concierge and Welcome Ambassadors, and trained new agents to improve service and customer satisfaction Set up internal operation systems across Concierge, Welcome Ambassadors, and Main Kitchen for guests food storage; increased eciency by 60% on locating and delivering food to guests Nominated for excellent service during 1st LRAs (customer experience management rm) mystery visit

2008 - 2010 Ogilvy & Mather Advertising, Taipei Taiwan Senior Account Executive Managed 6 clients in four industries, with a total of US$2.5M media budget; key clients included Wego Design Hotel, Kentucky Fried Chicken (KFC), Coca-Cola, and Kimberly Clark Launched Wego Design Hotel Fun Hotel - Funtel marketing campaign; achieved over 95% occupancy rate during the campaign period and the campaign website reached 274K clicks in a month, 310% above Wegos expectation Produced 3 short lms with limited budget, US$34K, for Wego; the lms were premiered in a top- rated movie theater and then achieved 260K views 3 weeks after it was launched online Built a promotional website and an online interactive game to enhance customer loyalty, attention, and intimacy for Franz Collection, a world-class ceramic manufacturer; reached 90K+ visits in one week

2004 Six Flags Kentucky Kingdom USA Host, Games Department Awarded The Friendliest and Customer rst awards for solving customers problems; hosted over 600 customers per day


LANGUAGES Mandarin (Native speaker), English (Fluent), Spanish (Entry level)

EXPERIENCE AND SKILLS Microsoft OS XP & 2007, Adobe Photoshop CS 4, OPERA system

INTERESTS Cooking, jogging

Arnab Gupta

www.cornellmmh.asia

OBJECTIVE I aim to nurture my career in hospitality industry & bring in changes for faster growth through innovative breakthroughs and approaches, using all my learning & experience during and before the MMH program. I want to contribute towards the success of the organization through excellent service delivery to my guests and gain a strong hold in operations management and nance as a leader.

EDUCATION 2012 Present Cornell University, School of Hotel Administration USA / Singapore Nanyang Technological University, Nanyang Business School Master of Management in Hospitality Concentration: Self Directed

2003 2006 Institute of Hotel Management India Bachelor of Sciene in Hospitality & Hotel Administration

2003 & 2001 Apeejay School India Higher Secondary & Senior Secondary School


2008 2012 The Taj Mahal Palace Hotel India Position: Restaurant Manager Oct 2010-Apr 2012 Manager, The Zodiac Grill (Fine Dining French Restaurant) & Harbour Bar Developed & implemented guest history recognition program for the food & beverage department Planned and executed wine & malt dinners and high end sit down events Designed special promotions & customized celebrations for speciality restaurants Leveraged service standards by extensive training & mentored junior associates for higher roles

Apr 2010-Sep 2010 Manager, Harbour Bar Since 1933 Pricing & designing the wine & spirit list, establish beverage standar

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