Working together for better global management

Creating a High Performance Organization

Maastricht, Hannover and Nanjing

This intensive three-day executive program aims to introduce managers to the High Performance Organization (HPO) Framework. The HPO Framework is conceptual, scientifi cally validated structure that managers can use to improve organizational performance and make it sustainable. The program is offered in cooperation with the HPO Center.

School of Business and Economics

Are you seeking to achieve better cooperation

within and outside your organization?

Would you like to improve your fi nancial results?

And stimulate employee engagement?

Our HPO executive program will teach you how to apply the fi ve factors of high performance, identifi ed by Prof. André de Waal in his book “What Makes A High Performance Organization: Five Validated Factors Of Competitive Advantage That Apply Worldwide”.This will help you to achieve sustainable high performance within your organization.

Creating a High

Performance Organization

The HPO Center and Maastricht School of Management conducted a 10-year research project - involving 1,470 organizations in 50 countries - examining the factors of sustainable high performance. The result of this research, the HPO Framework, is presented in “What Makes A High Performance Organization: Five Validated Factors Of Competitive Advantage That Apply Worldwide” (published in Competitive Advantage That Apply Worldwide” (published in Competitive Advantage That Apply Worldwide”June 2012 by Global Professional Publishing), a book by Prof. André A. de Waal, Associate Professor at Maastricht School of Management. The HPO Framework differs considerably from previous frameworks on high performance as it is grounded in scientifi c research and has been validated in many case studies around the world. De Waal’s study shows that organizations using the HPO Framework are performing better than ever before: it pays to be an HPO!

What to expectMaastricht School of Management (www.msm.nl) offers this High Performance Organization (HPO) executive program in cooperation with Maastricht University School of Business and Economics (www.maastrichtuniveristy.nl/sbe) and the HPO Center (www.hpocenter.com).

The duration of the course is three days. Prior to arrival to this course participants are kindly requested to fi ll out the HPO Questionnaire, and collect the following materials for use during the training: management reports used in the company; distribution lists within the company (who receives what types of reports); overview of critical success factors (CSFs) and key performance indicators (KPIs) used in the company; and an overview of the projects conducted in the previous year and which are currently underway. This information will be used to conduct the HPO Diagnosis. At the end of the program each participant will receive a certifi cate of participation from the Maastricht School of Management as well as Prof. De Waal’s book “What Makes A High Performance Organization: Five Validated Factors Of Competitive Advantage That Apply Worldwide”.

Training approachThis course takes an interactive approach where participants, experts and managers exchange experiences. The program combines classroom sessions, group assignments, a management-employee dialogue simulation, and rounds off with a HPO transition plan which includes interventions to keep HPO “alive”.

Dr. André A. de Waal

André de Waal is Associate Professor High

Performance Organizations at the Maastricht

School of Management. André is also the

Academic Director of the HPO Center, an

organization which conducts research into high

performance organizations. André has been a

consultant and a partner with Arthur Andersen

for 15 years (1986-2001). He has been selected by

Managementboek.nl as one of the Dutch Masters

in Management (Hollandse Meesters in

Management), 10 people who have most infl uenced

management thinking in the Netherlands in the

past decade. André has published 27 books and

more than 300 articles on high performance

organizations, strategic performance management,

and performance-driven behavior.

“ André de Waal has done a wonderful job in researching high performance scientifi cally and then turning his fi ndings into tangible ideas that managers can use immediately.”

Peter Hartman, former President and CEO of KLM Royal Dutch Airlines

Learning objectivesAfter completing this executive program, participants will:• have obtained the latest research knowledge on High

Performance Organization,• be able to help and coach colleagues in making

the transition toward high performance,• have built a network of like-minded HPO experts,• be ready to start building an HPO!

Who should attend?As the HPO Framework has been validated in many sectors, the course is aimed at managers from profi t, not-for-profi t and governmental organizations who are interested in increasing the quality of their organizations toward an HPO. High and middle managers, internal consultants or HR executives will benefi t the most from this course.

Relevance of the HPO Framework for your organization• Improved attitude of employees• Better cooperation within and outside the organization• Stronger internal organization• Better fi nancial resultsIf you concentrate on the results and recommendations from the HPO Diagnosis, your organization’s focus on better performance will increase and the outcomes as described above will also be achievable for your organization!

The uniqueness of the HPO Framework• 10 years of scientifi c research• Analysis of 290 studies• Practical research within 1,470 organizations• In 50 countries• Database of 40,000 respondents on HPO.

Practical informationThe 3 day HPO executive program will take place in three different locations, namely Maastricht (the Netherlands), Hannover (Germany), Nanjing (P.R. China). Participants are invited to choose the location which best suits them. Participants are invited to choose the location which best suits them. For more information on the executive program, please check www.msm.nl or contact us via admissions@msm.nl

Language of instructionThe HPO program is fully taught in English.

ApplicationTo apply for the HPO course please fi ll in the MSM online application form on our website www.msm.nl

Dates and locationsMaastricht | 10 - 12 September 2014Maastricht School of Management Endepolsdomein 150, 6229 EP Maastricht, The NetherlandsHannover | 16 - 18 October 2014GISMA Business SchoolGoethestraße 18, 30169 Hannover, GermanyNanjing | 17 - 19 November 2014School of International Business22 Hankou Road, Nanjing, 210093, P.R. China

Fee € 2050,- The tuition fee includes course materials, class lunches, dinner with networking opportunities and the book:“What Makes A High Performance Organization: Five Validated Factors Of Competitive Advantage That Apply Worldwide”.

“ We enjoyed our HPO Program. We learned a lot and we look forward to strengthening the relationship between the HPO Center and ours.”

Moshobab Alkahtnai - Director General Performance Measurement Center of Government Agencies

“ The HPO methodology provided a perfect means of bench-marking where we were, what we really needed to focus on, a target to aim for and the means to measure our progress.”

Huw T. Owen, chief executive Ark Data Centres, former vice president HP and BT Global Health

Maastricht School of Management Located in the heart of Europe, within easy reach of Amsterdam, Brussels, Cologne, Frankfurt, London and Paris, MSM is one of the most international business schools in the Netherlands. As a long-established global player, we have more than 60 years of experience in understanding how much good management matters for success. Respecting the need to make internationally accredited managementeducation accessible, our programs are offered around the world, from Cairo to Lima to Nanjing… and beyond. Linking the established with the new and the North with the South, our distinct approach to management andbusiness equips our students and executive training clients with the skillsto fl ourish in a world characterized by rapid change and where up-to-date awareness and insights are of utmost importance.

www.msm.nl

HPO Center The HPO Center (registered name: Center for Organizational Performance BV) is a research and inspiration company based in Hilversum, the Netherlands. The HPO Center was founded as a research and management support center, based on the fi ve factors directly correlated to competitiveperformance and ensuring that an organization is - and remains - an HPO (High Performance Organization). These characteristics are used to develop an HPO diagnosis, aiming to support organizations to evaluate their current HPO status and to indicate what they need to do in order to become excellent organizations.

www.hpocenter.com

Maastricht UniversityMaastricht University School of Business and Economics - Postgraduate Education (PGE) offers international in-company programs for corporate clients, MBA programs and executive programs in various important business disciplines. PGE underlines the executivefocus and ambition of the Maastricht University School of Business and Economics. The school is internationally acknowledged for its outstanding educational record, characterized by itsproblem based learning approach. Besides providing academic knowledge, PGE strives to build learning environments in which participants are challenged to further develop their ability to refl ect on work experience and to translate these refl ections into action. To facilitatethis, PGE offers action learning in a small group setting.

The school is “triple crown accredited” which means that the school is accredited by AACSB international, EFMD (EQUIS) and the Association of MBA’s.

www.maastrichtuniversity.nl/sbe

School of Business and Economics

Day 1

Morning Session (09h00-12h00)Meet the participants: The participants introduce themselves and their expectations from the program.The HPO Framework: Presentation andin-depth discussion of the HPO Framework: the fi ve factors and 35 accompanying characteristics, the research behind them, what is not important/the hygiene factors, practical implications, results to be expected from an HPO transitionThe group’s HPO Diagnosis: Presentation and discussion of the HPO Diagnosis results of program’s participants: overall HPO score, what is going well, what has to be improved, identifying the HPO attention points.

Afternoon Session (13h30-16h30)Working on the HPO attention points: Participants work in groups on theHPO attention points and address thefollowing questions: what are the causes of the HPO scores, what can be done to improve the scores, what is needed (time, resources, knowledge), what is the priority of the improvement actions, how can employees be involved.The HPO Coach Program: Presentation and discussion on the objectives of the HPO Program; roles, responsibilities, activities and qualifi cations of HPO Coaches.Dinner

Day 2

Morning Session (09h00-12h00) Practicalities of being an HPO Coach: Discussion of the practical issues that an HPO Coach can (and will) encounter while performing HPO Coach duties.Working on HPO factor Continuous Improvement: performance management: Improving performance management is common to all organizations. The following activities will be undertaken:a. Explanation theory behind good

performance management;b. Participants team up per two and

review each other´s management reports and CSFs and KPIs; each participant makes suggestions for improvement to the other participant.

Afternoon Session (13h30-16h30) Continue working on performance managementWorking on HPO Coach skills: conduct-ing a dialogue: One of key skills of an HPO Coach is the ability to conduct a dialogue: this entails both facilitating the dialogue between management and employees and conducting a dialogue themselves. In this section participants will do exercises in dialogue and will learn how to facilitate the dialogue.Q&A and wrap-up for the day

Day 3

Morning Session (09h00-12h00) Short review of acquired learnings Working on HPO factor Continuous Improvement: process improvement management: Improving processes is common to all organizations. The following activities will be undertaken:a. Explanation of the theory behind

successful process improvement;b. Participants fi ll in the Improving

the Process of Process Improvementchecklist;

c. Participants team up per two, one participant presents his or her project overview, while the other participant makes comments;

d. Participants switch places and repeat activity b;

e. In a plenary session each team of two participants presents their Top 3 tips for achieving successful process improvement.

Afternoon Session (13h30-16h30) The HPO transition: Presentation on approach and interventions which can be made during the transition to HPO.Working on HPO Coach’s skills: be the HPO pioneer: Another key skill of an HPO Coach is the capacity to be a pioneer during the HPO transformation process: this entails taking initiatives, giving feedback, being critical, not giving up and injecting enthusiasm and energy into the organization. In this section each participant will make an HPO transition plan which includes interventions to keep HPO “alive”.Setting up the HPO Coaches network:Discussion on how to best set up an HPOCoaches network between participants. Q&A and closing: The last questions on HPO are asked and discussed, after which the program is closed.

“ This approach is rigorous and based on a close systematic examination of the facts across time, cultures and different industries. Giving defi nition to what is meant by ‘performance.”

Mike Haffenden, Director Corporate Research Forum

www.msm.nl

Maastricht School of Management Endepolsdomein 150,6229 EP Maastricht, The Netherlands T: +31 43 387 08 08 E: info@msm.nl