11www.williamtheakston.com

theakstonwilliame s t a t e a g e n t s

Why Choose Us?

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Hello & a warm welcome We are an independent business dedicated to the customer and the community.

We will always offer you the best service we possibly can, we aim to make your journey with us exceptional.Professionalism and honesty are at the heart of everything we do as we want you to recommend us to friends and family.We want to be #1 on your phone list whenever you need ongoing sales or lettings advice, or when you are ready tomove on.

We at William Theakston want you to contact us, speak to us and ask us as many questions as you want! In today’sEstate Agency technology people don’t call anymore they text or email.

We do not believe that text or email will help people really get what they want with regards to property - the decision tobuy, sell or rent a property will probably be one of the most important decisions you may ever make, but like any otherdecision you will make in your life, sometimes an expert should be there to help you. That is where we come in. Ouraim is to be the people’s ‘First Choice’ for estate agency and lettings in your area. Knowing we will be delivering that firstclass customer service with professionalism, integrity, enthusiasm and confidence - what more could you want.

Our motto is to do ‘everything’ properly - we were taught if you can’t do something properly don’t do it at all!

“I have worked closely with Tracyand her team over the past couple of

years. Tracy has always been on hand forquality, reliable advice and support, especially asnew landlord I found this assistance invaluable. I

highly recommend William Theakston as a brand totake care of your sales or letting needs and I fully

intend to continue working with them in the future,with the knowledge that I can trust them

wholeheartedly to get the job done”

“I am not a big fan of estateagents as a general rule, and considered

them as parasites until I met Tracy. Actually, I still do;but I have found Tracy to be genuinely kind and

conscientious about her profession. She has helped meenormously with the rental of my second property, and that is

without even employing her as my agent. I will be consulting heralone when I change my tenants next, and wouldn’t considergoing anywhere else now. Furthermore she has an excellentknowledge of the industry, and prides herself on doing things

properly. I fully expect her new enterprise to go fromstrength to strength because her attention to detail

will win her many customers for life.”

“I have known Tracy for over 16 years. I havefollowed her to each agency she has worked with.During this period she has bought and sold over

7 property's for me. She is one of the only people I would trust with such an undertaking.This is because she takes time to find out my needs and requirements

and knows the specifics I am looking for. She has also steered me aroundsome difficult situations and stopped me making a few "headstrong"decisions. Which at the time would have cost me greatly had she not

stepped in and made me look at the bigger long term picture. She takesthe time to understand my specific needs and puts this information to apractical use. She is solution orientated not problem driven, which is

a real asset in the purchase of property. Lastly. Tracy has become a good friend to myself and my

partner. A true friend. Thank you Tracy.

theakstonwilliame s t a t e a g e n t s

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Marketing Cycle

There is no pressure to market straight away but should you require this we will have all the equipment necessarywith us on the valuation day to go forward there and then!

Instruction1

We use the best photographic equipment to take pictures of your property, this ensures your home will look itsvery best! A floorplan of the entire property is produced in various formats of your choice.

Photos and floorplans2

Our Marketing Cycle explained…

INSTRUCTION

PHOTOS &FLOORPLAN

EPC

INSTRUCTBOARD

PHONE OUT

WEBSITE &RIGHTMOVE

CREATEDETAILS &

WINDOW CARD

EMAIL, TEXTAND PHONE

OUT

ACCOMPANYBLOCK

VIEWINGS

FOLLOW UP &FEEDBACK

REVIEW

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At this point, if required we will need to make arrangements to book the EPC – you can organise your own or, ofcourse, we can book this for you.

EPC

Although we do not insist you have either a For Sale or To Let Board outside of your property, we certainly dorecommend you have one. Remember, viewings generated from this method of marketing are from buyersor tenants who already like what they see!

Instruct board

There are several different options of how you may want your property details to look and you can choose these.Your property will also be displayed prominently in our shop window.

Create property details and window card

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Although we all know most of our enquiries come through the websites, it is also so important not to forget‘good old fashioned estate agency’!When we first register any prospective buyer or tenant we do let them know they will be called as soon as aproperty first comes to the market, while its being prepared to go live. This tends to breed an ‘urgency to view’and that first viewer can often be the best one, paying the best price in order to ensure no-one else gets to seeyour property!

Pro-active phone out5

At this point you will have agreed you are more than happy with how your property is to be presented to thepublic and it will then be loaded onto Rightmove, William Theakston.com and Social Medial such as Facebookand Twitter.

Rightmove, website and social media6

William Theakston have the most up to date property software to ensure we can contact our database efficiently.We still continue to phone our active applicants with new properties and do not just rely, as many other agentsdo, on just email or text. Given that our team will have visited your property and seen it with their own eyes, theycan then phone out to our registered applicants armed with knowledge and enthusiasm which will ensure moreviewings for you!

Email, text and phone out8

William Theakston will attempt to arrange a block viewing for your property in order to create that ‘auction’ styleof interest. Aside from this method we will, of course, accompany any other viewings required.

Accompanied viewings9

Feedback, especially ‘price related feedback’ is essential and where possible this will be done within 24 hours.

Follow up and feedback10

If your property is marketed at the right price from the beginning, a review should really not be needed. However,if required, at this point we may well ask you to come into our office so we can openly show you what we havebeen doing up to that point to get your property sold or let. Dependant on whether your property is for sale or tolet and also the interest achieved so far will determine the timescale of this review. At this stage we would considera fresh launch of the property including new photographs and write up to ensure it gets sold or let within the nextfew weeks.

Marketing review11

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William Theakston specialist marketingAdvertising and Marketing works and in this day and age, it is probably the most important way to promote your property.

William Theakston are specialists in social media such as Facebook, Twitter, Google Plus and Pinterest as well as obviouslyusing Rightmove the leading property website and our own website of course.

But the trick is to make sure your property looks its absolute best before it goes live!

We use the top of the range equipment to photograph your property and also offer the most up to date floorplans of yourchoosing.

We will advise you on how your property should be displayed in advance of taking any photographs to ensure that onthe day your property looks its best.

William Theakston use wording to describe your property that attracts the right buyer or tenant from the very start ofmarketing.

We keep your property fresh at all times and can also offer Rightmove products such as Premium Display and FeaturedProperty to keep you ahead of your competition at all times.

It may seem a silly question but with all the stats pointing towards peoplelooking for their new home online, does having a ‘For Sale or To Let ’ signoutside your house help sell or rent your house any quicker?Well the short answer is Yes it still does!

Even though a whopping 96% of people who are looking to buy or let a new property go online to search in a certainarea, you may be surprised to hear that we often get calls from people who have simply seen the For Sale or To Let signoutside a house they are interested in buying or renting. Of course having your property listed on the biggest propertyPortal Rightmove and our own website is very important as it puts your property in front of thousands of people lookingto sell or rent each day, but having that For Sale or To Let sign posted in your garden gives off a very clear signal to peoplein the local area.

Often someone who lives nearby who may not be looking to buy or rent a house themselves, therefore is not activelysearching the web, but does know of a friend or family member that is and will see the For Sale or To Let board and letthe potential buyer or tenant know.

People looking to buy or rent a property in a certain area will often visit that area first, have a drive around and get a feelfor the place. At this point they are in the very early stages of buying or renting a house so may not have searched online.They may then see the For Sale or To Let sign and give us a call to find out more.

So yes, having a For Sale or To Let board can help for sure – and if that one person happens to see it who falls in lovewith your property it could well lead to a buyer or new tenant!

It means you have one of our 24 hour sales person standing proudly outside of your property come rain or shine. Thisage old method of marketing has stood the test of time and is still one of the biggest sources of enquiries for all of ourproperties. Remember, viewings generated from this method of marketing are from buyers or tenants who already likewhat they see!

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We’re passionate about buildingrelationships with the right people

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EPCSince 1st October 2008, under the Energy Performance of Buildings 2007 (amended 2011) all sales and rental propertiesin England and Wales are required to have an Energy Performance Report.

EPCs are valid for 10 years (unless taken from a Sales Home Information Pack ‘HIP’, whereby they are only valid for 3years). The legal requirement for this is that an EPC needs to be commissioned prior to marketing (there is then areasonable endeavours obligation to obtain the EPC within 7 days, and an absolute obligation to obtain it within a further21 days), therefore we can begin marketing before the EPC has been obtained and advertise initially without the assetrating. HOWEVER, after 28 days of marketing if an EPC is not in place marketing must be suspended.

Conveyancing In order to make the house buying process run as smoothly and as less stressful for you as possible, we recommend ahighly regarded local Firm, Cain Associates, to handle the conveyancing process. The company has been establishedin the area for over 25 years and its team has a combined wealth of experience, knowledge and expertise.

Their service is evident from its high client retention rate, client satisfaction feedback and client referrals. As theconveyancing world is rapidly becoming more volume focused with little or no emphasis placed on individual client care,it’s becoming more of a rarity to find the client care that this Firm provides and at competitive and reasonable fixed fees.You can trust that you will be treated as an individual and not just a number.

Mortgage Probitas Mortgages provide expert independent mortgage advice for everyone, from first time buyers and remortgagers,to experienced buy to let landlords. As a whole of market broker, they are there to cut through the fine print and explainthe pros and cons of each product, making life easier. With combined experience of over 32 years in the industry theirdiligence and determination makes it all happen, from initial mortgage advice to completion.

Surveyor Premium Surveyors are an independent company with over 25 years experience in residential surveys in the local area,offering a full professional service both before and after you receive your report. They are always on hand to offer additionalafter sales service should you require any further advice or guidance following the receipt of your survey report. All theirreports are sent electronically for speed and guaranteed delivery and include colour photographs. You can speak to themdirect on the phone 6 days a week for a competitive quote and to answer any questions. They are Members of the RoyalInstitution of Chartered Surveyors (RICS) and The Property Ombudsmen.

With over 30 years experience in the sales and lettings local market,William Theakston have created fantastic alliances with localcompanies to assist you in other aspects of your property journey

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Inventory William Theakston strongly advise you to employ the services of an APIP (The Association of Professional InventoryProviders) qualified Inventory Clerks, to arrange an 'inventory and schedule of condition' and ‘check in’ at the outset of thetenancy, the cost of which is borne by the Landlord. At the end of the Tenancy the Inventory Clerk should be instructedto ‘check out’ the Tenant, the cost of which is borne by the Tenant.

If you are looking for a reliable Inventory management company to deliver quality property inventory services and removeone of the headaches associated with letting property - Urban Inventories have been trading since 2013. Supported bya team of knowledgeable professionals with over ten years combined property experience, Urban Inventories are able totake on instructions at very short notice throughout the week and over weekends.

Their independent reports are clear, detailed, easy to read and impartial, minimising ambiguity and the risk ofdisputes. They take a minimum of 100 photographs at each property to ensure every detail is captured. All of theirInventory reports are completed and typed the same day this allows us to have a fast and accurate 24 hour turnaroundtime.

TDS William Theakston are a member of the TDS which is run by The Dispute Service Ltd. It is an insurance-backedtenancy deposit scheme authorised by the government.

TDS has two main roles:• To protect deposits.• To help resolve disputes about deposits.

Tenancy deposit protection applies to all deposits for Assured Shorthold Tenancies that started in England or Wales onor after 6 April 2007. By law, a landlord or agent who receives a deposit for such a tenancy must protect the deposit.

The Agent or Landlord is responsible for ensuring:• That the Tenant’s Security Deposit is forwarded to or insured by an approved scheme to be held for the term

of the Tenancy• That the Tenant or the person paying the deposit (ie. parent or guarantor) receives the relevant Prescribed

Scheme Information• This all must happen within 30 days of receipt of the deposit

If you have any further questions regarding this please feel free to contact us to discuss in more detail.

Insurance and Tenant ReferencingWilliam Theakston use Let Alliance for all aspects of tenant referencing, landlord and tenant insurance.

The property and it’s contents should be comprehensively insured to include 3rd Party Liability and Occupier risks &Public Liability, as well as cover furnished lettings if applicable. Your tenant should be given a copy of your insuranceschedule for buildings and contents, as this will form part of your tenancy agreement.

Failure to inform your Insurance Company that the property is let out could render the policy void. It is the Tenantsresponsibility to arrange and insure their own personal belongings.

Please remember that William Theakston are able to help you organise your Landlord Insurance.

Maintenance We at William Theakston offer a full Management Service. All information you require on this service is shown in ourTerms and Conditions brochure.

We strive to provide an excellent service to all our landlords and are on hand 24/7 to ensure any issues with your propertyare fixed in the shortest possible time.

We use trusted and recognised local contractors so we can organise and supervise the day-to-day maintenance of all themanaged properties. Always giving you complete peace of mind!

Information for potential landlords

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Our ‘4-Dimensional customer':We fully understand our customers may not fall under just onecategory and that:

This means we are committed to our customers, whatever their circumstances, and know that whether you area seller, buyer, landlord or tenant - excellent communication and top class customer service is of the essence, inorder to ensure your transaction runs as smoothly and quickly as required - we know that just like property,every customer is different and this is why we listen so carefully to your requirements, that way we can delivera first class and bespoke service to you. With our on-going customer care programme, our relationship does notend on completion day, but continues right through to the next move.

BUYERS CAN BE LANDLORDS

LANDLORDS CAN BE SELLERS

SELLERS CAN BE TENANTS

TENANTS CAN BE BUYERS

Let By

We give each property we market our personal touch

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Sales & LettingsWisdom comes with ageWe have over 30 years experience in the estate agents and lettings market locally – what more could you ask for fromyour Agent?

With traditional values of ‘doing the job properly or not doing it at all’ combined with the latest modern marketingtechniques, we know we can promise to provide everything you need!

Trust in any relationship is generally top in the mind-set of most people, so we want you to know that you can trust us –but you will only know that by meeting us face to face – so please call for a no obligation but honest appraisal of yourproperty and any advice you require.

£75 BLUEWATER VOUCHER!

Our gift to you just for introducing a seller or a landlord*

*Terms & Conditions apply - contact us for full details

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We promise to give you clear, sound and honest property advice

We promise to act in your best interests at all times

We promise to observe your confidentiality

We promise to listen to you, step up and do what it takes to meet and,hopefully, exceed your expectations

We promise to account to you in full and to be totally transparent withour fees and charges

We promise to update you on any changes to legislation and to notifyyou of all your legal requirements

We guarantee to treat you with respect and to accept full responsibilityfor any inconvenience caused by errors in our procedures, accountingor service commitment to you

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Where we cover

Tel: 0208 304 0997Email: property@williamtheakston.com

Web: www.williamtheakston.comAddress: 297 Broadway, Bexleyheath, Kent DA6 8DG

theakstonwilliame s t a t e a g e n t s