CATALOG PRODUCT This product of Dexon Software specializes in delivering a point of contact that builds and drives efficient relations with customers. Using resources in an optimal way, contact and centralize offering its customers a 100% availability for the care of their needs. This product is designed so that customers can contact the support center that will be able to provide virtual assistance, either to make a diagnosis or to provided support, allowing your company to achieve many other benefits. Allows communication between your organization and your customer is carried out by a faster and more efficient channel for each specific case. Product that adjust to the real needs of the organizations and the final client accessibility, homogeneity of message, promptness and understanding. A unique service cuality and “experience” (Quality Experience) Integrated open architecture solution that allows modular growth of features resulting in lower deployment and meintenance costs. Dexon Software SA Custumer Service Line: + 57 (1) 2368633 Bogota, Colombia [email protected]www.dexon.us
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CATALOGPRODUCT
This product of Dexon Software specializes in delivering a point of contact that builds and drives efficient relations with customers. Using resources in an optimal way, contact and centralize offering its customers a 100% availability for the care of their needs.
This product is designed so that customers can contact the support center that will be able to provide virtual assistance, either to make a diagnosis or to provided support, allowing your company to achieve many other benefits.
Allows communication between your organization and your customer is carried out by a faster and more efficient channel for each specific case.Product that adjust to the real needs of the organizations and the final client accessibility, homogeneity of message, promptness and understanding. A unique service cuality and “experience” (Quality Experience)Integrated open architecture solution that allows modular growth of features resulting in lower deployment and meintenance costs.
Is a support service offered that integrates Virtual Contact Dexon Assistant offering knowledge and value to its customers in those shown benefits that result in customer satisfaction to receive immediate care and minimizing service interruptions .The activities of Smart Support Request include thr possibility that users make a service request directly from an icon on the screen preventing the entry of these to applications and logins that often become distressed when at the time of requirement. It also acts intelligently to perform automatic reallocation of applications where the volume of these exceed the attention span of a technical troubleshooter and sending requests to the technicians with greater availability, ensuring coverage andfocus 100% of requests made. And controlling the quality of service provided by your IT department to make administrative decisions that are reflected in service improvement.
One of the great competitive advantages of Dexon Contact Virtual Assistant in its application is Smart Support Request which gives you the ability to manage remotely oncomputers that request the service from the same location and thus able to manage asolution directly without the need to escalate the request to other technicians. Thus expediting a solution to an event or fall and allow a minimum uninterrupted service o p e r a t i o n s .
CALL MANAGEMENT
Also predefined scripts are set up which will be used to serve in this way the most common requirements that enter the system or those for which there already exists a solution defined procedur eliminated downtime This way avoids the solvers that have to take care of this type of solution, leaving the solution to the tool automatically.In this way way, administrators can perform real-time control over serveces and activities of users and solutions, without having to wait for management reports.
Monitoring and rellocating of resourses in real time, allowing allention quick in solving problems.Windows-based solution, friendly graphical interfaces that streamline the application usege time achieving a reduction of Training, administration and supervision of Dexon Contact Center.
Dexon Contact Virtual Assistant offers the possibility of a corporate chat in which solvers and users will have real-time communication making the request is served so that the user can give the solver to understand what the problem is affecting it, this can give a real understanding of the problem and in such case guide the user to resolve the difficulty and how among ather things to keep track of all conversations and activities of the corporate chat and understanding and encryption of data traveling through the module.
CORPORATECHAT
Facility that allows users to request service directly from an icon on the screen.Dexon Contact Virtual Assistant allows automatic reassignment of services by volume.Lets be necessary if monitoring and r e m o t e m a n a g e m e n t o f ateam requesting a service.Allows creation of predefined scripts to give attention to the most common applications.Allows you to have several sessions ered in a single console and the p o s s i b i l i t y o f c r e a t i n g a n organizational chat with the affected user.
