BSB60215 – Advanced Diploma of Business

TRAINING & ASSESSMENT STRATEGY

This strategy provides a summary of the course design, delivery, and assessment at

Frontier Leadership (Provider No. 110080)

TRAINING PACKAGE TITLE Business Services Training Package (Release 1.1)

NATIONAL QUALIFICATION

CODE BSB60215

QUALIFICATION TITLE Advanced Diploma of Business

AQF LEVEL 6

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Version Control

Version Date Notes

1.0 05/06/2015 Original document

RTO Details

Name of RTO Frontier Leadership Pty Ltd

Provider No 110080

Scope Available on training.gov.au

Phone 1800 680 140

Email study@frontierleadership.edu.au

Website www.frontierleadership.edu.au

Address Level 11, 288 Edward Street, Brisbane, QLD 4000

Postal address P.O. Box 899, Nundah, QLD 4012

Licensing, Legislative requirements

This qualification does not have a direct link to specific licensing, legislative and/or

regulatory requirements. Units of competency, however, will specify applicable

licensing, legislative and/or regulatory requirements that impact on that unit.

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Table of Contents

THE IMPORTANCE AND USE OF THE TRAINING AND ASSESSMENT STRATEGY (TAS) ................................................... 4

BACKGROUND OF FRONTIER LEADERSHIP .................................................................................................................. 5

INTEGRATED PATHWAY MODEL THAT SUITS STUDENTS CAREER PLANS AND INDUSTRY NEEDS ................................ 6

INDUSTRY ENGAGEMENT AND CONSULTATION PROCESS .......................................................................................... 7

COURSE INFORMATION, PRE-ENROLMENT, SELECTION AND INDUCTION ................................................................... 8

ENTRY REQUIREMENTS ......................................................................................................................................................... 8 SELECTION REQUIREMENTS ................................................................................................................................................... 8 POSSIBLE EMPLOYMENT PATHWAYS ........................................................................................................................................ 8 SELECTION PROCESS ............................................................................................................................................................. 8 COURSE INDUCTION ............................................................................................................................................................. 9

COURSE DESIGN ........................................................................................................................................................10

QUALIFICATION RULES ....................................................................................................................................................... 10 PACKAGING RULES ............................................................................................................................................................ 10 DELIVERY ARRANGEMENTS .................................................................................................................................................. 11

DELIVERY AND ASSESSMENT ARRANGEMENTS .........................................................................................................12

AMOUNT OF TRAINING AND VOLUME OF LEARNING ................................................................................................................. 12 DELIVERY METHODS .......................................................................................................................................................... 13

ASSESSMENT STRATEGY ............................................................................................................................................14

ASSESSMENT APPROACH .................................................................................................................................................... 14 CUSTOMISATION OF LICENSED ASSESSMENT RESOURCES ............................................................................................................ 14 CONDUCTING ASSESSMENT ................................................................................................................................................. 14

SUFFICIENT RESOURCES .............................................................................................................................................16

FACILITIES AND EQUIPMENT ................................................................................................................................................. 16 LEARNING AND ASSESSMENT MATERIALS ................................................................................................................................ 16

PATHWAYS ................................................................................................................................................................17

TRAINERS AND ASSESSORS ........................................................................................................................................17

MONITORING & EVALUATION ...................................................................................................................................18

APPENDIX 1 ...............................................................................................................................................................19

Appendices

APPENDIX 1 ...............................................................................................................................................................19

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The importance and use of the Training and

Assessment Strategy (TAS)

This document is a high level explanation of the way our RTO offers training and

assessment to students. This strategy and our practises will comply with the

Standards for RTO’s 2015 and the Training Package.

It should not be read alone, but rather used as a guidance document that will

direct you to the related documents that explain our practises in delivering training

courses.

The TAS document will be used in different ways depending on your role and

relationship with the RTO. It is intended to be used by many people:

Marketing staff will use the document to read about the qualification title, codes

and units and the delivery and assessment arrangements, and extract information

from the TAS for marketing of the courses.

Student Services and Administration staff will use the document as a reference for

the course details that are provided to students for education support and for

managing the student’s files and the database including the units and hours and

other detail that must be captured in records and data reporting.

The Academic Coordinator will use the document to explain the courses to local

businesses. These businesses represent the industry so we seek their input on the

design and running of the course by our RTO.

Trainers and Assessors will use the document for their orientation to the course

then as the reference and basis for their delivery and assessment. Trainers and

Assessors must have access to the practise documents that are the many related

files and folders to run the course smoothly and to bring the documents to life in

real training experience for our students.

Compliance staff will use the document to demonstrate that the courses offered

by our RTO meets regulatory standards, legislation and training package

requirements. There are more compliance related files in the system to support the

TAS and show evidence of practise in the RTO.

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Background of Frontier Leadership

Frontier Leadership is a 5-year-old training organisation providing accessible,

boutique training to clients in Brisbane & Cairns. Our staffs take a personal interest

in our community, our students, and our graduates.

Frontier Leadership is currently based at Level 11, 288 Edward Street, Brisbane, QLD

4000. Our training facilities include classrooms equipped with computers, Wi-Fi

Internet for students & kitchen facilities.

Frontier Leadership focuses in Business courses. This qualification is suited for

individuals who wish to expand their knowledge and skills in the area of business,

and who wish to find employment at entry-level positions in business or business

administration. It will also suit clients who have experience in business but who wish

to consolidate their knowledge and prepare themselves for mid-management

roles in business.

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Integrated pathway model that suits students

career plans and industry needs

The strategy for this qualification is to encourage pathways between courses and

on to higher level qualifications. The intent of this course is to give our students the

best opportunities possible to gain the knowledge and experience necessary to

gain employment in Customer Service, Administration and Project Management.

Advanced Diploma University Pathway

BSB60215 –

Advanced Diploma

of Business

Students can apply for

an academic pathway

into the second year of

a Bachelor’s degree

qualification. University

acceptance is on a

case by case basis.

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Industry engagement and consultation process

To better ensure course relevance and currency, Frontier Leadership has consulted

with industry representatives to receive their feedback on the Training and

Assessment Strategy. The following industry representatives have been involved in

the development of this Training and Assessment Plan:

We undertook industry engagement activities with industry and stakeholders as

follows:

Clive Fox – Fox Media Marketing Media & Marketing consultation.

Darrin Drewe – Employsure Pty Ltd Human Resources and Industrial

Relations Industry

Jack Crawford – Dick Smith Commercial ICT & Retail Industry

The consultation process is ongoing and also includes:

Meetings and feedback with Trainers/assessors of Frontier Leadership

o Monthly trainer meetings held to obtain feedback

Course feedback from students of Frontier Leadership

o Collected throughout the course, and on graduation

Results of industry consultation

It is important to our RTO that we consult with industry in regards to the suitability

and appropriateness of the courses that we currently deliver and that the

outcomes are beneficial for the students and align with industry expectations and

standards.

We value the industry consultation and input to ensuring the appropriateness of

the offered courses for students and how the successful completion of course will

contribute to the employability skills of the students.

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Course information, pre-enrolment, selection and

induction

Entry Requirements

To gain entry into BSB60215 Advanced Diploma of Business a candidate must have

completed the Diploma of Business or any other Diploma level qualification OR be

a mature age learner with at least three plus years of relevant work experience.

Selection Requirements

Students will need moderate to high levels of English language, literacy and

numeracy. Students will also need to be able to competently operate a computer

and know how to use the internet for research purposes

A good command of spoken English required for classroom lessons, webinars

and communicating with the trainer and other students.

A good command of written English required for reading resources,

completing written assessments, and communicating with Frontier

Leadership.

Possible employment pathways

On completing this qualification, students are suited to undertake roles such as:

Responsible positions within an office/business environment within any

industry

Students with prior work experience can apply for roles such as:

Business manager

Senior administrator

Senior executive

Selection process

All prospective students (the candidates) are interviewed in a face-to-face setting

and have the course explained to them by a Student Services Officer. The purpose

of this meeting is to ensure the candidate understands the commitment of signing

up to a VET course, course outcomes, and what is expected of the student during

their study with Frontier Leadership.

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The candidate’s written and verbal English skills are informally assessed at this

stage. If the candidate appears to not meet the minimum LLN requirements for this

course, they may be referred to a literacy support group or advised of alternative

courses to study first.

If a candidate appears suitable to study the course, they will be provided with a

course Enrolment Kit.

Course Induction

Prior to commencing the first unit of study, students are inducted into the RTO by a

Student Services Officer. At this stage the staff will provide more information about

Frontier Leadership and the course. Any issues identified in the student’s LLN

assessment (contained in the Enrolment Kit) are addressed at this stage.

Recognition of Prior Learning and Credit Transfer are also discussed with students at

the induction stage.

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COURSE DESIGN

Qualification Rules

Description

This qualification would apply to individuals with various job titles including

executive officers, program consultants and program coordinators.

Individuals in these roles may possess substantial experience in a range of settings,

but seek to further develop their skills across a wide range of business functions.

Conversely, it may also apply to those with little or no vocational experience, but

who possess sound theoretical business skills and knowledge that they would like to

develop in order to create further educational and employment opportunities.

On completing this qualification, students are suited to undertake roles such as:

Entry level jobs in an office/business environment within any industry

Students with prior work experience can apply for roles such as:

Project administrator

Administration manager

Office manager

Packaging Rules

To successfully complete BSB60215 Advanced Diploma of Business, participants

must complete a total of eight (8) units of competency.

These eight (8) units are made up of:

Eight(8) elective units, comprising of units from the following

groups/packages:

o Group A

o Group B

o Group C

o Group D

o Business Services Training Package (BSB)

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o

Unit Code Unit Title Group/Package

Elective Units

BSBHRM602 Manage human resources strategic

planning

Group B

BSBINN501 Lead and manage organisational

change

Group B

BSBRSK501 Manage risk Business Services Training

Package (BSB)

BSBWHS501 Ensure a safe workplace Business Services Training

Package (BSB)

BSBMKG603 Manage the marketing process Group C

BSBMKG607 Manage market research Group C

BSBFIM601 Manage finances Group D

BSBSUS501 Develop workplace policy and

procedures for sustainability

Group D

Delivery Arrangements

This program is to be delivered via classroom delivery.

Delivery is implemented by setting up an appropriate training plan in consultation

with the student. The sequence for delivery for the units of competency has been

pre-determined; however the student may discuss alternative sequences with their

Trainer and Assessor.

The sequencing of units is as per below:

Unit Code Unit Title

BSBHRM602 Manage human resources strategic planning

BSBINN501 Lead and manage organisational change

BSBRSK501 Manage risk

BSBWHS501 Ensure a safe workplace

BSBMKG603 Manage the marketing process

BSBMKG607 Manage market research

BSBFIM601 Manage finances

BSBSUS501 Develop workplace policy and procedures for sustainability

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DELIVERY AND ASSESSMENT ARRANGEMENTS

Amount of Training and Volume of Learning

The Advanced Diploma of Business is offered over 52 weeks.

The primary focus of the Frontier Leadership learning model is theory and applied

learning.

The structure of the Business qualification demonstrates it be a holistic qualification

offering students skills in all aspects of any business operation.

Amount of Training

Total length of qualification 52 weeks (40 Training weeks + 12 weeks

break)

Classroom / Training hours Weeks 1 - 40

3 days per week (22.5 hours p/week)

Hours:

Day 1 - 9:00am – 4:30pm = 7.5 hours

Day 2 - 9:00am – 4:30pm = 7.5 hours

Day 3 - 9:00am – 4:30pm = 7.5 hours

Total: 900 hours

Total duration of training 900 hours

Additional hours contributing to volume of learning

Learning support services, including:

Course progress

communications

Tutorial Support

Webinars

Phone Support

Email Support

Self-paced learning,

completed in support of

Classroom learning.

Weeks 1 – 40

7.5 hours p/week, outside of classroom

hours

Total: 300 hours

Total additional hours 300 hours

Advanced Diploma of Business Total

Volume of Learning hours

1200 hours (900 + 300)

AQF 6 Volume of Learning AQF 6 1200 – 2400 hours (AQF Framework)

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Delivery Methods

Face to face classroom theory and practical sessions

Frontier Leadership uses face to face classroom based delivery for knowledge and

practical teaching. These lessons are:

Facilitator led

Interactive, participative and collaborative group sessions

Using workbooks and group work

Using video and other supplementary teaching resources for variety

The Internet is used as a primary reference which students will access

regularly

Using an online “Learning Management Systems” (LMS)

Self-paced learning and reinforcement between classroom sessions

Students are expected to study the units of competency for at least 7.5 hours per

week, to assist in reinforcing the learning and to prepare for future classroom

sessions.

The self-paced learning time could involve:

Revision of terminology introduced in recent classes

Completion of readings and activities in the workbooks

Completion of any “homework” the Trainer has set

Work on assessments/projects that are nearing their due dates.

Learning Support

This extra support offers students the flexibility to be able to have access to a

Trainer outside of usual class hours. Students who are struggling with aspects of the

course, or with the workload of the course, are encouraged to utilise this service to

ensure they stay on track with the course timetable.

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Assessment Strategy

Assessment Approach

Frontier Leadership, in line with the consultation and needs of the industry and

students, has developed a number of assessment methods. These are listed below.

A note on formative assessment

Throughout the courses, students will complete workbook learning activities

(formative assessment) which cover the in class tasks and activities. These are not

included in the final grade for any particular unit, but serve as a requirement and

useful guide to both student and trainer on the level of progress in achieving a

standard in preparation for the final assessments of each unit (summative).

Summary of summative assessment methods

Assessment method Explanation

A. Knowledge test Students complete a series of tests which identify

underpinning knowledge and application of this

knowledge and skills.

B. Project Some units require assessment through written task-based

questions or projects.

C. Role play Students are observed performing a range of skills and

tasks in a simulated workplace environment. Initially as a

formative assessment where students practise with each

other culminating in a final assessment where students are

observed and assessed in the simulated workplace

environment.

Customisation of licensed assessment resources

Frontier Leadership has purchased a suite of materials from IBSA. Under the

arrangement between Frontier Leadership and IBSA the learning materials,

formative and summative assessments are trialled, reviewed, and refined by

Frontier Leadership’s Trainers and Assessors.

The result of this is a customised & contextualised set of learning and assessment

materials that are valid and will be tested for reliability within the course and across

Trainers/Assessors.

Conducting Assessment

Each assessment selected has been designed to ensure validity, reliability, fairness

and a level of flexibility. This is achieved by comprehensive guides for both student

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and assessor which include marking guides and examples. For more detail please

refer to the Assessor Guides for each unit of competence.

Frontier Leadership has separate policy and procedure and guidelines for students

in our handbooks on the conduct of assessment particular issues such as;

plagiarism, performance and other policies required for the assessment.

A student must receive a ‘satisfactory’ level based on evidence provided in each

assessment method to be deemed ‘competent’ for that unit. If a student receives

an ‘unsatisfactory’ grade, they are offered an opportunity to re-sit or resubmit the

assessment.

A student can commence further subjects while the NYC is pending. Refer the

policies for more information.

Special needs

Training and assessment processes can incorporate reasonable adjustment

procedures. In every learner group there will be special needs that we are able to

provide additional support and reasonable adjustment for. These include:

Learners who do not have access to IT for research and assignment

purposes from home. Study support can be provided for these students,

including access and assistance with IT infrastructure outside of normal

classroom hours.

Cultural and religious differences are respected in the classroom and

ensuring reasonable and flexible delivery is provided. E.g. managing

different learning styles, providing support for those where English is a second

language, understanding and respecting different ways of communicating

for different cultures, understanding taboos that may exist between different

genders and managing different ways of working together without bias or

exclusion.

Reasonable adjustment

Frontier Leadership allows for reasonable adjustments in assessment. When making

reasonable adjustments to assessments and assessment processes, assessors must

focus particularly upon validity and fairness.

Adjustments can be made for students with:

English as a second language

Language literacy or numeracy needs

Cultural differences

Sensory diminished capacity

Physical disabilities

Reasonable adjustment may mean modifying/adjusting:

The physical environment and equipment

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The procedures for conducting assessment (i.e. task management processes

can be reduced i.e. less autonomy and more direction in the practicals)

Additional time to complete the assessment

Consider verbal responses to the knowledge test

Sufficient Resources

Facilities and equipment

Comfortable classroom with data projector, whiteboard, seating, computers

and high speed Internet access to support learning.

The practical sessions are conducted in a simulated working environment.

Refer Appendix 1 for list of resources.

Learning and assessment materials

All students are provided with:

Induction kit including student handbook and course overview

Training resources (under loan scheme)

Extra handouts, reference lists for extending and enriching the nominated

study

Student assessment workbooks

Workbooks are provided to support the delivery and every student sets up their

own folder of materials, which builds into a portfolio of resources, handouts and

practical exercises which they must complete across the qualification.

Refer to appendix 1 for resources available for the delivery and assessment of this

course

Additional resources

Websites related to the industry

Case studies

QLD Work Cover Codes Of Practise and Guidelines for the Industry

WHS legislation and related Information on relevant websites

Promotional materials from the Industry.

External resources

Industry representatives

All trainers/assessors have access to:

Current Training Package

Session plans

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Power point slides

Assessment guide with marking guidance and model answers

RTO Assessor workplace evidence recording documents

Validation evidence including unit of competency mapping

Pathways Pathways for the course

Recognition of Prior Learning (RPL) and Credit Transfer (CT). Students with prior

learning and work experience can apply for RPL and CT. Students are interviewed

at the selections stage and discuss RPL and CT prior to starting the course and at

induction. As this is a one-on-one process, there is considerable opportunity for the

trainer to clarify each student’s background, work place evidence and capacity

to gain RPL. The student will move through the classrooms lessons on the same

training plan as other students, however they will be provided with RPL and CT

documents to support their claims and organise evidence.

Pathways exiting this course

Students will gain a Statement of Attainment for units of competency completed

successfully if they withdraw from the qualification prior to completing every unit of

competency.

On completion of the qualification, students can apply for an academic pathway

into the second year of a Bachelor’s degree qualification. University acceptance is

on a case by case basis.

Trainers and Assessors The key trainers and assessors for this course are listed within the matrix. All have

current vocational, delivery and assessment qualifications and significant work

experience.

Refer to their skills matrix for more details.

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Assessment validation and moderation process

Frontier Leadership has a validation schedule and will follow this to validate this

qualification.

The process used to validate assessment tools include:

Conducting mapping of assessment tasks to the units of competency for

validity

Trialling then reviewing the assessment tasks for validity, reliability, flexibility

and fairness

Trialling and reviewing with assessors and with expert industry input

Documenting assessment validation feedback using assessment validation

forms

Moderating with assessors and expert industry to meet the rules of evidence

Reviewing a sample of student work to confirm appropriate decision making

– validity, sufficiency, currency and authenticity.

Monitoring & Evaluation This Training and Assessment Strategy will be monitored and evaluated at least

annually and whenever significant changes may impact on the operations or the

RTO.

Evaluation includes but is not limited to:

Input from trainer/assessor feedback

Student feedback

Industry/employer feedback

Statistics on course enquiries and sign ups

Completion rates – Full qualification completion and numbers of people

issued with statements of attainment or qualification

Withdrawals and non-completion

Complaints and appeals.

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Appendix 1

Resources list for BSB60215 Advanced Diploma of Business

*Frontier Leadership (FL)

BSB60215 Advanced Diploma of Business

Unit code Unit name Resources

BSBHRM602

Manage human resources strategic

planning

IBSA resources

FL “in house library” resources

Webinars

BSBINN601

Lead and manage organisational

change

IBSA resources

FL “in house library” resources

Webinars

BSBRSK501

Manage risk

IBSA resources

FL “in house library” resources

Webinars

BSBWHS501

Ensure a safe workplace

IBSA resources

FL “in house library” resources

Webinars

BSBMKG603

Manage the marketing process

IBSA resources

FL “in house library” resources

Webinars

BSBMKG607

Manage market research

IBSA resources

FL “in house library” resources

Webinars

BSBFIM601

Manage finances

IBSA resources

FL “in house library” resources

Webinars

BSBSUS501

Develop workplace policy and

procedures for sustainability

IBSA resources

FL “in house library” resources

Webinars