Near Kudi Haud , NH-65 , Pali Road, Jodhpur, (RAJ).

ON

BSNL – COMPANY OUTLINE AND FUND MANAGEMENT

Submitted in partial fulfillment of MBA Degree from Rajasthan Technical University Kota

SUBMITED TO: SUBMITED BY: ____________________ ____________________

[PROF. G.N.PUROHIT] [RAJESH MAKWANA]Director MBA Sem. III

______________________________________________________________________________

Near Kudi Haud, NH-65, Pali Road, Jodhpur, (RAJ).

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BHARAT SANCHAR NIGAM LTD

(A Govt. of India Enterprise)

OFFICE OF THE GENERAL MANAGER TELECOM DISTRICT

Subhash Nagar, Pal Road ,Jodhpur – 342008

No :- E -19 / Eng. Trg/ Certificate / 08- 09 /76 Dated

:- 25/08/08

CERTIFICATE OF TRAINING

This is to certify that Mr. Rajesh Makwana

S/o Shri Jagdish Makwana student of MBA-IInd

SEM. of Vyas Institute of Management, Jodhpur has

completed his /her training of 45 days (07/07/08 to

22/08/08) at BSNL Jodhpur.

He/She has undertook project of BSNL-

Company outline & fund Management. Project

contend with Trichur package, IT services, TRA

Revenue Accounting, Trial Balance Compilation,

Budgeting & Fund Management etc. His/her

performance was adjudged as outstanding.

We wish him/her the best in the world of

tomorrow.

Date :- 25/08/2008

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Place :- JODHPUR

DIVISIONAL ENGINEERDIVISIONAL ENGINEER (ADMN)(ADMN)

O/O G.M.T.D., JODHPUR O/O G.M.T.D., JODHPUR

ACKNOLEDGEMENT

The satisfaction and euphoria that accompany the successful completion of any

work will be incomplete unless we mention the names of those people who made it

possible, whose valuable guidance and encouragement served as a beacon light and

crowned the efforts with success.

We express my sincere thanks to Mr. N. R. Bishnoi (Dy. Gen. Manager, BSNL),

Mr. S. L. SADH (Dy. Gen. Manager Acc. & Finance), Mr. Arvind Choudhary (A.O.

Cash) and all staff members of B.S.N.L., and especially thanks to Mr. RAMDEO

ARYA SIR (Gen. Manager, BSNL) who gave their valuable time for Our summer

training project: B.S.N.L. – COMPANY OUTLINE AND FUND MANAGEMENT.

We are also deeply indebted to Prof. G. N. PUROHIT (Director, VIM Jodhpur)

for supervising the term paper and for his valuable guidance.

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Preface

Organizations are made up of people and function through people, without people

organizations cannot exist. The resources of men, money, material, machinery and

mechanism are connected, coordinated and utilized through people. Engineers need to

concentrate more on MECHANISM and the WAY in which things/mechanical products

have been made. The need of training arises for doing things yourself understanding its

way.

Practical Exposure for doing things makes a person conversant to the

technicalities involved in any job. In view of such benefits imparting of vocational

training has been made as an integral part of any Academic Structure.

In BSNL training is given to MBA aspirant desiring to secure future in the

dynamic world of Telecommunication. Today Telecommunications industry is one of the

fastest growing industries in the world, in order to cope up with the diverted needs of

communication and be a market leader in it can only be done through being aware of

company outline and its fund management which has been covered in this project.

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CONTENTS

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Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest

Telecommunications Company providing comprehensive range of telecom services in

India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service,

MPLS-VPN, VSAT, VoIP services, IN Services etc. Within a span of five years it has

become one of the largest public sector unit in India.

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BSNL has installed Quality Telecom Network in the country and now focusing on

improving it, expanding the network, introducing new telecom services with ICT

applications in villages and wining customer's confidence. Today, it has about 47.3

million line basic telephone capacity, 4 million WLL capacity, 20.1 Million GSM

Capacity, more than 37382 fixed exchanges, 18000 BTS, 287 Satellite Stations, 480196

Rkm of OFC Cable, 63730 Rkm of Microwave Network connecting 602 Districts, 7330

cities/towns and 5.5 Lakhs villages.

BSNL is the only service provider, making focused efforts and planned initiatives

to bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator

in the country to beat its reach with its wide network giving services in every nook &

corner of country and operates across India except Delhi & Mumbai. Whether it is

inaccessible areas of Siachen glacier and North-eastern region of the country. BSNL

serves its customers with its wide bouquet of telecom services.

BSNL is numero uno operator of India in all services in its license area. The

company offers vide ranging & most transparent tariff schemes designed to suite every

customer.

BSNL cellular service, CellOne, has more than 17.8 million cellular customers,

garnering 24 percent of all mobile users as its subscribers. That means that almost every

fourth mobile user in the country has a BSNL connection. In basic services, BSNL is

miles ahead of its rivals, with 35.1 million Basic Phone subscribers i.e. 85 per cent share

of the

subscriber base and 92 percent share in revenue terms.

BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet

Customers who access Internet through various modes viz. Dial-up, Leased Line, DIAS,

Account Less Internet(CLI). BSNL has been adjudged as the NUMBER ONE ISP in the

country.

BSNL has set up a world class multi-gigabit, multi-protocol convergent IP

infrastructure that provides convergent services like voice, data and video through the

same Backbone and Broadband Access Network. At present there are 0.6 million

DataOne broadband customers.

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The company has vast experience in Planning, Installation, network integration

and Maintenance of Switching & Transmission Networks and also has a world class ISO

9000 certified Telecom Training Institute.

Scaling new heights of success, the present turnover of BSNL is more than Rs.351,820

million (US $ 8 billion) with net profit to the tune of Rs.99,390 million (US $ 2.26

billion) for last financial year. The infrastructure asset on telephone alone is worth about

Rs.630,000 million (US$14.37billion)

BSNL plans to expand its customer base from present 47 millions lines to 125

million lines by December 2007 and infrastructure investment plan to the tune of Rs. 733

crores (US$ 16.67 million)in the next three years.

The turnover, nationwide coverage, reach, comprehensive range of telecom services and

the desire to excel has made BSNL the No. 1 Telecom Company of India.

 

BSNL Registered Office 

Bharat Sanchar BhavanHarish Chandra Mathur LaneJanpath,  New Delhi-110 001

BSNL Corporate Office

Bharat Sanchar BhavanHarish Chandra Mathur LaneJanpath,  New Delhi-110 001

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Global Telecom Scenario

Telecommunication is one of the faster growing service sector in the world. In developed nations, with saturation of demand for basis services, the accent is on the value added services. Developed motions are trying to augement basic service infrastructure and also introduce value – added services. Over the part decode most nation including Japan, USA, UK , Singapore and New Zealand have aliened private operators but, in most of the developing countries, overeats carries are state controlled.

With competitive pricing causing reduction in tariffs charged for overseas calls from developed nations. The telecom carries in there nations are lobbing for a steep reduction in inter carrier revenue sharing almost nations. At the same time interest telephony i.e. voice service via Internet medium in on the vise. This enables international connectivity at the price of a local call eats into revenues of international carriers. The advanced offering of the industry are-

a. Enhanced Multimediab. Usability on all popular modes likes call phone, e-mail, and paging fax. Video

conferencing and web browsing.c. Broadband with and high speed.

Telecom today is a well-recognized agent of change effecting social, cultural, political and economic health of countries. Telecom speeds accessibility, networking demonstration and decentralization. Which in turn and to social transformation.

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Telecommunication Market in India

Introducing communication : one of the most important contributory factors to the supremacy of our specie over others is our ability to communicate at a high level. It enables us to meaningfully relate ourselves with others, exchange our ideas, share our thoughts impart and gain knowledge and build further on the basis of the accomplishments of our past generations.

Communication is a managerial skill which is essential for effective leading and motivation of people at work. Most of the manager spend more than 90% of their time in communication with others.

Communication transmits information not only about tangible facts and determinable ideas and opinions but also about emotions. When a communicator passes on or transmits some information he may also, either intentionally our unconsciously, be communicating his attitude or the frame of his mind.

According to Peter little defines “Communication is the process by which information is transmitted between individuals and / or organization so that an understanding response results.

The process of communication involves exchanging facts, ideas, opinions or emotions between two or more persons. Feedback is an essential aspects of communication. The main purpose of communication is to inform or to bring round to a certain point of view, or to elicit action.

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Vision, Mission & Objectives

VISION 

 To become the largest telecom Service Provider in  Asia.  

MISSION   

i. To provide world class State-of-art technology telecom services to its customers on demand at competitive prices.  

ii. To Provide world class telecom infrastructure in its area of operation and to contribute to the growth of the country's economy.

OBJECTIVES   

To be the Lead Telecom Services Provider. 

To provide quality and reliable fixed telecom service to our customer and there by increase customer's confidence. 

To provide mobile telephone service of high quality and become no. 1 GSM operator in its area of operation.

To provide point of interconnection to other service provider as per their requirement promptly.

To facilitate R & D activity in the country.

Contribute towards: i. National Plan Target of 500 million subscriber base for India by 2010.

ii. Broadband customers base of 20 million in India by 2010 as per Broadband Policy 2004.

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iii. Providing telephone connection in villages as per government policy. iv. Implementation of Triple play as a regular commercial proposition.

Preity Zinta as Former brand ambassador of BSNL

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Deepika Padukon as Present brand ambassador of BSNL

State-run BSNL has appointed Deepika Padukone as its new brand ambassador replacing Preity zinta. BSNL, Country’s largest telecom operator with 74mn customer has not renewed Zinta’s contract that ended last week as it was eager to associate the brand with a younger face.

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Padukone has been contracted for a year a Bharat Sanchar Nigam Official said Accourding to insutry source, Deepika has been hired at a higher fee than Zinta

Bharat Sanchar Nigam Limited, the largest Public Sector Undertaking of the Nation, is certainly on a financial ground that's sound. 

 The Company has a net worth of Rs. 84,948 crores (US$ 19.49 billion), authorised equity capital of Rs. 10,000 crores (US $ 2.29 billion), Paid up Equity Share Capital of Rs. 5,000 crores (US $ 1.15 billion) and Revenues is Rs. 39,715 crores (US $ 9.11 billion) in 2006-07.

(Note: INR 1 = USD 0.022941 as on 31-03-2007)

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GROSS INVESTMENT IN FIXED ASSETS:

The BSNL is making substantial investment year to year for its network expansion and modernization. During the current financial year BSNL has made the gross investment of Rs. 8153 crore ( US $ 1.87 billion) in Fixed Assets. These investments have been financed by the internal accruals.

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Cumulative Capital Outlay:-

BSNL has Gross Fixed Assets of over Rs. 118649 Crores (US $ 27.21 billion) as on 31.03.2007.

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ACCOUNTING POLICIES

(Schedule T)

1. BASIS OF PREPARATION OF FINANCIAL STATEMENTSThe financial statements of Bharat Sanchar Nigam Limited (the “Company” or “BSNL”) are prepared under the historical cost convention adopting the accrual method of

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accounting in accordance with Indian Generally Accepted Accounting Principles and in accordance with the provisions of the Companies Act, 1956 (the “Act”).

2. REVENUE RECOGNITIONIncome from services is accounted for on accrual basis and in conformity with Accounting Standard – 9 of ICAI. Accordingly,a) Revenue for all services is recognized when earned and are realizable at the time of billing. Unbilled revenues from the billing date to the end of the year are recorded as accrued revenue during the period in which the services are provided. Provision is made in respect of bills considered to be disputed (by the management), debts outstanding for more than two years and for debts due for less than 2 years, to the extent considered necessary by the management.b) Installation Charges recovered from subscribers at the time of new telephone connections are recognized as income in the first year of the billing.c) In terms of the arrangement between Department of Telecommunications (“DoT”) and the Company, the charges for telecommunication services and other infrastructural services provided by BSNL to DoT are neither being billed nor provided for.d) Sale proceeds of scrap arising from maintenance and project works are taken into miscellaneous income in the year of sale.e) Income from SIMs, recharge coupons of Mobile, Prepaid Calling Cards, and Prepaid internet connection cards are treated as income of the year in which the payment is received since the extent of use of these cards within the financial year could not be ascertained.f) Wherever there is uncertainty in realization of income, such as liquidated damages, claims on Government Departments & local authorities etc., these are recognized on collection basis.g) The claims on account of reimbursement for provision of infrastructure, operation andmaintenance of Village Public Telephones (VPTs) and Rural Household Connections (RDELs) receivable from U.S.O. fund are accounted for as revenue on account of the fact that the claim for infrastructure cannot be credited to the concerned asset account since the claim amount could not be segregated asset wise.h) Other income by way of interest on loans to employees, security deposit with Government Departments and local authorities, being not material, are accounted for on collection.

3. FIXED ASSETS

3.1 Fixed assets are carried at cost less depreciation. Cost includes directly related establishment and other expenses including employee remuneration and benefits, directly identifiable to the construction or creation of the assets.

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3.2 Expenditure on replacement of assets, equipments, instruments and rehabilitation works is capitalized if, in the opinion of the management, it results in enhancement of revenue generating capacity.3.3 Assets are capitalized to the extent completion certificates have been obtained, wherever applicable.3.4 The cost of stores and materials at the time of issue to a project, is debited to CWIP.3.5 Apparatus and plants principally consisting of telephone exchanges, transmission equipments and air conditioning plants etc. are capitalized as and when an exchange is commissioned and put to use.3.6 Cables are capitalized as and when ready for connection to the main system.3.7 Intangible assets are stated at cost of acquiring the same less accumulated depreciation /amortization.

4. DEPRECIATION/AMORTIZATION

Depreciation is provided based on the Written Down Value method at the rates prescribed in Schedule XIV to the Companies Act, 1956 except for Subscriber Installation. The Subscriber Installation is depreciated over the useful life of 5 years on Written Down Value method.Assets costing up to Rs. 5,000 are depreciated fully in the year of purchase. Similarly, partition works costing up to Rs. 2,00,000 are depreciated fully in the year of construction.The depreciation on machinery & tools used both for project and maintenance work is charged to profit and loss account instead of capitalization.All telephone exchange buildings, administrative offices and captive consumption assembling premises/workshops are considered as normal building and not as factory building. Accordingly depreciation is charged uniformly.Intangible assets such as Entry License Fee for Telecom Service operations are amortized over the license period (i.e. 20 years) and standalone computer software applications are amortized over the license period subject to maximum of 10 years as per straight line method.

5. IMPAIRMENT OF ASSETS

Assets, which are impaired by disuse or obsolescence, are segregated from the concerned assets category and shown as ‘Decommissioned Assets’ and provision made for the loss, if any, due to the difference between their net carrying cost and the net realizable value.

6. INVESTMENTS

Long-term investments are carried at cost, after providing for any diminution in value, if such diminution is of a permanent nature.

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7. INVENTORIES

Inventories are valued at cost or net realizable value as the case may be - cost ascertained generally on weighted average method; obsolete/non moving inventories are valued at net realizable value.

8 FOREIGN CURRENCY TRANSACTIONS

(i) Transactions in foreign currency are recorded at the exchange rate prevailing on the date of the transaction i.e. on the date of payment or receipt as the case may be.(ii) All Foreign Currency Liabilities and monetary assets are stated at the exchange rate prevailing as at the date of Balance Sheet and the difference taken to Profit and Loss Accounts as Exchange Fluctuation Loss or Gain.

9. EXTRAORDINARY ITEMS

Extra-ordinary items of income and expenditure, as covered by AS – 5, are disclosed separately.

10. EMPLOYEES’ BENEFITS

10.1 SHORT TERM EMPLOYEE BENEFITS:

Short Term employee benefits are recognized in the period during which the services have beenrendered.

10.2 LONG TERM EMPLOYEE BENEFITS:

10.2.1 DEFINED CONTRIBUTION PLAN:

a) Pension Contribution ( including gratuity)The employees of DoT who have opted for absorption / absorbed in the company, and theemployees on deemed deputation from Government are eligible for pension, which is a defined contribution plan. The company makes monthly contribution (including liability on account of gratuity) at the applicable rates as per Government Pension Rules, 1972 and FR & SR to the Government who administers the same.

b) Employees’ Provident Fund All directly recruited employees of the company are entitled to receive benefits under the Provident Fund. Both employees and employer make monthly contribution to the plan at a predetermined rate of employee’s basic salary and dearness allowance. These contributions to Provident fund are administered by the Provident Fund Commissioner. Contributions to Provident Fund are expensed in the Profit and Loss Account.

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c) Contribution for Leave Salary For employees on deemed deputation from Government, Leave salary contribution is provided and such leave salary contribution takes care of leave encashment also.

10.2.2 DEFINED BENEFIT PLANS:

a) Leave Encashment:The liability on account of unavailed leave in respect of absorbed employees and directlyrecruited employees at the year end is fully provided for on estimated basis.

b) GratuityThe company provides for gratuity, a defined benefit plan (the Gratuity Plan) covering alldirectly recruited eligible employees. In accordance with the payment of Gratuity Act, 1972, the Gratuity Plan provides a lump sum payment to vested employees on retirement, deaths, incapacitation or termination of employment. Liabilities with regards to the Gratuity Plan are determined by actuarial valuation on balance sheet date and are expensed in the profit and loss account

c) Other benefits including post employment medical care Medical reimbursements and other personal claim bills of existing / retired employees are accounted for on actual basis in respect of bills received till the cut off period in the accounts at the concerned primary units as per the prescribed limits.

11. MANUFACTURING EXPENSES

Expenses incurred at Factory units are allocated to the cost of the manufactured products.

12. PRIOR PERIOD ITEMS

Items of Income/expenditure exceeding Rs. 5 lakh are only considered for being treated as 'prior period items'.

13. TAXES ON INCOME

Taxes on Income for the current period are determined on the basis of taxable income and tax credits computed in accordance with the provisions of the Income Tax Act, 1961.In accordance with the AS-22, Deferred Tax Liability is recognized on the timing differences between accounting income and the taxable income for the period taking into consideration the contents of Accounting Standard Interpretations 3 and quantified using the tax rates in force or substantively enacted as on the Balance Sheet date.Deferred Tax Assets are recognized and carried forward to the extent there is a virtual certainty that such deferred tax assets can be realized14. PROVISIONS

Provisions are recognized when the Company has a present obligation as a result of past events; it is more likely than not that an outflow of resources will be required to settle the obligation; and the amount has been reliably estimated.

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15. CONTINGENT LIABILITIES

Liabilities, though contingent, are provided for if there are reasonable chances of maturing such liabilities as per management. Other contingent liabilities, barring frivolous claims, not acknowledged as debts, are disclosed by way of notes.

16. EARNING PER SHARE

Earning Per Share ("EPS") comprises the Net Profit after tax (excluding extraordinary income net of tax). The number of shares used in computing Basic & Diluted EPS is the weighted average number of shares outstanding during the year.

17. SEGMENT REPORTING

The primary segment consists of ‘basic’ and ‘cellular’ services provided. The manufacturing activities have not been treated as a separate segment since such activities are essentially carried on as support service to other segments.The following specific accounting policies have been followed for segment reporting:Segment Revenue includes service income and other income directly identifiable with/allocable to the segment.Income/expense, which relates to the Company, as a whole and not allocable to individual business segment is included in “Un-allocable Corporate Income/expense respectively”.Expenses that are directly identifiable with/allocable to segments are considered for determining Segment Results.Segment Assets and Liabilities include those directly identifiable with the respective segments. Unallowable corporate assets and liabilities represent the assets and liabilities that relate to the Company as a whole and not allocable to any segment.

BALANCE SHEET ABSTRACT AND COMPANY'S GENERAL BUSINESS PROFILE

I Registration Details

Registration No: 107739 State Code: 55

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Balance Sheet Date : 31 3 2008 Date Month Year

II Capital Raised during the year (in Rupees)

Public Issue : Nil Rights Issue : Nil

Bonds Issue : Nil Pvt Placement: Nil

III Position of Mobilization and Deployment of Funds (in Rupees)

Total Liabilities: Rs 9,282,765 lakh Total Assets Rs 9,282,765 lakh

Sources of Funds:

Paid Up Capital: Rs 1,250,000 lakh Reserves and Surplus: Rs 7,562,825 lakh

Secured Loans: Rs Nil lakh Unsecured Loans: Rs 338,887 lakh Application of Funds: Net Fixed Assets & CWIP: Rs. 5,736,800 lakh Investment: Rs 20,000 lakh

Net Current Assets: Rs 3,459,734 lakh Misc Expenditure: Rs Nil

Preoperative Expenditure : Nil

IV Performance of the Company (in Rupees)

Turnover: Rs. 3,235,953 lakh Total Expenditure: Rs. 3,363,643 lakh

Profit Before taxes: Rs. 445,155 lakh Profit after Tax: Rs. 300,939 lakh

Earning per share: Rs 4.44 Dividend: Rs. 150,000 lakh

V Generic Names of Principal products / Services of the Company as per monetary terms: Item Cod ITC Code : Not available

Product Description : All types of Teleocm Services

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For and on behalf of Bharat Sanchar Nigam LimitedKuldeep Goyal S.D Saxena

Chairman and Managing Director (Finance)P.K.PurwarDeputy Director General (Corporate Accounts)Place: New Delhi H.C PantDate: 25th July, 2008 Company Secretary and General Manager(Legal)

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Human Resources Development

With a corporate philosophy that considers Human

Resource as the most prized assets of  the 

organization, it's natural for BSNL to continually

hone employee skills, enhance their knowledge and

their expertise and their aspirations to fruition.

Even as BSNL goes about conducting its business

activities, it lays emphasis on constant

enhancement of knowledge and skills through

regular training programmes

Bharat Sanchar Nigam Limited has a vast reservoir of highly skilled and

experienced work force of about 3,57,000 personnel

We believe that our staff, which is one of the best trained manpower in the

telecom sector, is our biggest asset.

We believe that our future depends on our staff who provide services to our

valued customers and stay in touch with them

To meet the technological challenges, employees are trained for technology up-

gradation, modernization, computerization etc in BSNL's training Centers spread

across Country. These centers are properly equipped with the requisite

infrastructure facilities such as Lecture rooms, modern audio-visual aids, libraries,

hostels etc.

To apex training centers of BSNL i.e. Advance level Telecom Training Center

(ALTTC) at Ghaziabad and Bharat Ratna Bhimrao Telecom Training Center at

Jabalpur are comparable to any world class Telecom Training Center. Moreover, 25

43 zonal training centers and a National Academy of Telecom Finance and

Management have been running for several years now Different curriculum run in

these centers to impart technology based training, training for Attitudinal change,

basic educational and skill development program etc.

Board of Directors

Corporate structure of BSNL Board consists of CMD & Five full time Directors Human Resource Development (HRD), Planning & New Services, Operations, Finance and Commercial & Marketing, who manages the entire gamut of BSNL operations. There are five other Directors in the full Board of BSNL.

Organization Chart of BSNL:

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STAFF

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Distribution of Group-wise staff strength of DoT and BSNL (numbers) as on 31st March

2007 is indicated below:

 

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With the convergence of technologies, catalyzed by the global IT revolution the world is witnessing change as never before in recorded history.  In the realm of telecommunication, the change and the pace of it are more pronounced - from basic telephony to voice, video and data services, and  from bandwidth on demand to virtual private networks, IT is making the entire plethora of BSNL's telecom services expand

and being rapidly implemented as the backbone for running customer-friendly services:

FRS (Fault Repair System), DQ (Directory Enquiry), IVRS (Interactive Voice Response System) and accounting and billing systems are already operational at BSNL.

DOTSOFT, an integrated commercial & FRS package being inducted countrywide, to provide single window convenience.

Telephone Directory on CD-ROM and on the internet.

Infrastructure, technology and expertise for full service support to e-commerce enterprises.

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BSNL is committed to provide quality Telecom Services at affordable price to the citizens of the remotest part of the Country. BSNL is making all effort to ensure that the main objectives of the new Telecom Policy 1999 (salient points indicated below) are achieved:

Access to telecommunications is of utmost importance for achievement of the country's social and economic goals. Availability of affordable and effective communications for the citizens is at the core of the vision and goal of the new Telecom policy 1999.

Strive to provide a balance between the provision of universal service to all uncovered areas, including the rural areas, and the provision of high-level services capable of meeting the needs of the country's economy; 

Encourage development of telecommunication facilities in remote, hilly and tribal areas of the country;

Transform in a time bound manner, the telecommunications sector to a greater competitive environment in both urban and rural areas providing equal opportunities and level playing field for all players.

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National Internet Backbone OF BSNL

The National Internet Backbone of BSNL consists of 432 Point of Presence( POP) that gives it the capability of transporting IP traffic from every hook and corner of the country.    This network  provides internet services to more than 1 million dial-up customers including about 3.5 lakh customers on CLI basis.    

2nd in the line of IP network, BSNL commissioned a state-of-the-art Multi Protocol Label Switching (MPLS) NETWORK TAKING India into the next stage of the IP evolution.  This network has 10 physical nodes with all district headquarters designated as virtual nodes.  This network has opened up a new market segment of secure and reliable Virtual Private Networks (VPNs) for corporate customers. 

  The latest endeavor of BSNL is a world-class multi-gigabit multi-protocol, convergent IP infrastructure which will provide voice, data and video services through the same backbone.  In terms of infrastructure for broadband services, this would put India at par with more advanced nations.  Designated as NIB-II this will be implemented in the form of four projects. 

Project 1 involves building up of MPLS backbone   Project 2.1 is for narrow band access    Project 2.2 is for broadband access  Project 3 is to put systems and processes in place to integrate network

built in the other projects and provide services like messaging, billing etc. 

All the above projects in form of NIB-II are at different stages of implementation and as per schedule .They will be operational in the third quarter of this year.  The services that will be available to customers when NIB-II is in place: 

Narrowband and broadband Internet access. Virtual Private Network. Managed OPE Value Added Services like encryption, firewall and NAT Messaging: Plain Vanilla and feature rich Data Center Services: web hosting and web-collocation.

Content based Services: e.g. video multicast, video on demand, interactive gaming.

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In pursuance of provisions contained in Section 5(1) and (2) of the “Right to Information Act, 2005”, the competent authority in BSNL has appointed Central Public Information Officers (CPIOs), Assistant Public Information Officers (APIOs) and Appellate Authority in BSNL Corporate Office, Territorial Circles and other functional field units as below:

LEVEL CPIO APIO APPELLATE AUTHORITY

CORPORATE OFFICE

Jt. DDG [MIS]

 One officer in Sr. Time Scale for each unit headed by Sr. DDG/ DDG in the Corporate office.

DDG (MIS)

TERRITORIAL CIRCLES

GMs[Admn]/ DGM(Admn)

 

DGM[Admn]/AGM [Admn]

 

CGM concerned in respect of that Circle

OTHER FUNCTIONAL FIELD UNITS

Officer next to the unit head dealing with Administrative matters

DE(Admn)

 CGM concerned in respect of that functional unit

TELECOM DISTRICTS (SSAs)

NIL DE [Admn] [SDE(Admn) for SSA, headed by TDEs]

CGM of the concerned Circle

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BRAND NAMES OF BSNL SERVICES

Following are the approved brand names of various BSNL services:

Oerview of the World Class services offered by the BSNL

BSNL is the largest telecom operator in India and is known to everybody for Basic

Telephony Services for over 100 years. Presently the Plain old, countrywide telephone

service is being provided through 32,000 electronic exchanges, 326 Digital Trunk

Automatic Exchanges (TAX), Digitalized Public Switched Telephone Network

(PSTN) all interlinked by over 2.4 lakh km of Optical Fiber Cable, with a host of Phone

Plus value additions to our valued customers. BSNL's telephony network expands

throughout the vast expanses of the country reaching to the remotest part of the country.

BSNL provides almost every telecom service, however following are the main Telecom

Services being provided by BSNL in India:-

The Plain old, Countrywide telephone Service through 32,000 electronic exchanges.

Digitalized Public Switched Telephone Network (PSTN) with a host of Phone Plus value

additions.

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BSNL launched DataOne broadband service in January 2005 which shall be extended to 

198 cities very shortly. The service is being provided on existing copper infrastructure on

ADSL2 technology. The minimum speed offered to the customer is 256 Kbps at Rs. 250/-

per month only. Subsequently, other services such as VPN, Multicasting, Video

Conferencing, Video-on-Demand, Broadcast application etc will be added. BSNL has

around 50% marketshare in broadband in India. BSNL has planned aggressive rollout in

broadband for current financial year.

Internet

Keeping the global network of Networks networked, the countrywide Internet Services of

BSNL under the brand name includes Internet dial up/ Leased line access,

CLI based access (no account is required) and DIAS service, for web browsing and E-

mail applications. You can use your dialup Sancharnet account from any place in India

using the same access no '172233' , the facility which no other ISP has. BSNL has

customer base of more than 1.7 million for Sancharnet service.

BSNL also offers Web hosting and co-location services at very cheap rates.

ISDN

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Integrated Service Digital Network Service of BSNL utilizes a unique digital

network providing high speed and high quality voice, data and image transfer over the

same line. It can also facilitate both desktop video and high quality video conferencing.

Intelligent Network

Intelligent Network Service (In Service) offers value-added services, such as:

Free Phone Service (FPH)

India Telephone Card (Prepaid card)

Account Card Calling (ACC)

Virtual Private Network (VPN)

Tele-voting

Premium Rae Service (PRM)

Universal Access Number (UAN) and more

I-Net

India s x.25 based packet Switched Public Data Network is operational in 104 cities of

the country. It offers x.25 x.28 leased, x.28 Dial up (PSTN) Connection) and frame relay

services.

Leased Lines & Datacom

BSNL provides leased lines for voice and data communication for various application on

point to point basis. It offers a choice of high, medium and low speed leased data circuits

as well as dial-up lines. Bandwidth is available on demand in most cities. Managed

Leased Line Network (MLLN) offers flexibility of providing circuits with speeds of nx64

35

kbps upto 2mbps, useful for Internet leased lines and International Principle Leased

Circuits (IPLCs).

Cellular Mobile Service

Countrywide Cellular Service   Pre-paid Card

BSNLs GSM cellular mobile service Cellone has a customer base of over 5.2 million.

CellOne provides all the services  like MMS, GPRS, Voice Mail, E-mail, Short Message

Service (SMS)

both national and international, unified messaging service (send and receive e-

mails) etc. You can use CellOne in over 160 countries worldwide and in 270 cellular

networks and over 1000 cities/towns across India. It has got coverage in all National and

State Highways and train routes. CellOne offers all India Roaming facility to both pre-

paid and post-paid customers (including Mumbai & Delhi)

Wireless in Local Loop

This is a communication system that connects customers to the Public Switched

Telephone Network (PSTN) using radio frequency signals as a substitute for

conventional wires for all or part of the connection between the subscribers and the

telephone exchange.

Countrywide WLL is being offered in areas that are non-feasible for the normal

network.

Helping relieve congestion of connections in the normal cable/wire based network

in urban areas.

36

Connecting the remote and scattered rural areas.

Limited mobility without any air-time charge.

CUSTOMER CARE:

Several Steps have been taken at BSNL  to augment the quality of customer care to

international standards.

Access round the clock help at following toll free numbers

Dataone Broadband '1600-424-1600'

PSTN Call Center '1500' (in select states)

Sancharnet Help Desk '1957'

37

CellOne all India Help '9400024365'

All BSNL Customer Service Centers (CSCs) now remain open on all seven days from

8.00 AM to 8.00 PM without any break for all activities.

Cheque deposit machines have also been installed in many cities, so that customers

can make payments 24X7 at their convenience.

Customers can also make payments by cheque/Demand Draft to BSNL franchisees all

over the country.

With a view to simplify and offer customer friendly services, more than one Bfone

connections can be applied on a single application form. Accordingly, a single

demand note would be issued to the customer in respect of all the connections applied

for.

Shifting charges  for local as well as all India shifting of fixed telephone (bfone) has

been abolished.

Pagers being given to outdoor staff in a phased manner for speedy rectification of

faults.

Majority of the local network is built up on jelly filled and OFC for trouble free

service. 

Internal Distribution Points (DPs) being provided in the customer premises to

eliminate the faults arising out of overhead wires.

Extensive use of digital loop carrier (DLC)/Wireless in Local Loop (WLL) system for

improving reliability of external plant.

Remote Line Units (RLUs). Remote subscriber Units (RSUs) being provided

extensively to reduce the long lengths of copper cables.

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Establishing call centers across the nation to provide single window solutions and 

convenience to customers.

Countrywide Network Management & Surveillance System (NMSS) to ensure

uninterrupted and efficient flow of telecom traffic.

Application Forms for new connections have been made free of charge for all

services. 

Procedure for restoration of telephones disconnected due to non-payment simplified

and powers delegated to Secondary Switching Area (SSA) heads.

Payment of telephone bills being received on Saturday and Sunday through cheques

in City Telecom Offices (CTOs).

More than one Public Call Office(PCO) permitted at the same premises.

Various application forms and procedures being simplified for new telephone

connections, shifting and third party transfer.

39

INSTRUCTIONS FOR FILLING UP STAFF DETAILS FORM.

A new HR package is being introduced in BSNL. The package envisages the

total gamut of HR activities including staff details, transfers, training, promotions, leave

etc. For this purpose we need to collect as many details as possible relating to the

employee. Some of the details are available in the Service Book and some are not. The

enclosed form is proposed to capture lot of information from the employee and after

receiving the details from the employee, the details, to the extent available in the service

book are to be verified by the office before entering the same into the database. The

fields to be verified with the service book are so mentioned in the enclosed proforma.

The system proposes to generate a unique 9 digit staff number for all employees

in the form XXXX, YYYY. The first four digits are captured from the year of

appointment like 1976, 1980 etc. The last five digits are the serial number for the

particular year. The staff no. is system generated, on entering certain mandatory fields

into the database. The fields which are mandatory are so mentioned in the enclosed

proforma. It implies that staff data entry need not be stopped if all the fields are not

available as per the enclosed proforma. By entering the mandatory fields we can

generate the staff No. and get the minimum required reports.

Mandatory: The field is necessary to be filled up. Computer will not accept nil data

here.

Mandatory & SB: This mandatory data should be verified with that in the service book

at the data entry.

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Not mandatory: The computer accepts nil data here. If the employee does not give the

information, it will be left blank. And at the appropriate time the employee may be put to

inconvenience due to non availability of data.

Not mandatory & SB:This is not mandatory data and should be verified with the entry

in the service book at the time of data entry.

All the dates will be in DDMMYYYY format only.

Organizational Structure

The structure in this system is defined at 4 levels –

a) Corporate office

b) Circle

c) SSA

d) Unit

All the units under one SSA come at the fourth level. E.g. Area GMs/DGM say

GM(West); DGM(East) etc. Every office is a unit. Each unit has a reporting unit. The

reporting unit can be the SSA itself. (The office of a DGM can have a reporting unit as

the SSA if the SSA is headed by a GM). Similarly office of a DE will have a reporting

unit as the DGM’s office. The office of the SSA head is itself a unit for all the staff

working in that office. Similarly the office of the CGM is itself a unit for all the staff

working in that office; say for GM(HQ). For all those who are working in Corporate

office the unit will be corporate office and there will not be any circle or SSA attached to

them.

For Regions, Projects, T&D, QA, Data Network, IT, Training Centres and Telecom

Factory, there will not be any SSA. There will be units directly attached to circles. Unit to

unit reporting (e.g DGM (Region) reporting to GM(Region)) will however be there.

Civil and Electrical wings will be different units under the circles with their own unit to

unit hierarchies.

Sections are under different units; like Administration, Planning, Accounts, Marketing

etc.

41

Fields of the FORM

The name of each field and the relevant details are given below :

1) Present Staff No. (Mandatory Field)

Every employee is allotted a staff number by the office in which he is working at

the time of data entry. E.g. 0068, 1003 etc. This number is not the All India staff

No. or Blue book allotted by the Corporate Office. In some offices this no. is

allotted by the Accounts Branch. This field is intended for linking the newly

generated staff number with the present staff no.of employee at the place of his

work for any future reference.

The staff no. generated will be unique and will be constant till the attachment of

the employee to the department is severed and any vacated staff no. by an

employee will not be reused.

2) Present Unit. ( Mandatory Field)

The office in which the employees working at the time of data entry is given here.

E.g. O/o The PGM, Pune, O/o CGMT, MH Circle, O/o PGM (mobile), O/o DE.

(Chinchwad) etc.

42

The offices or the units are to be created by the SSA administrators depending on

the organizational structure followed in their SSA, because the organizational

structure below SSA defers from one SSA to the another.

Each office in the organizational structure under the SSA is a UNIT.

3) Present Section (Mandatory Field)

The section in which the employee is working may be written here from the list of

the sections given in the enclosed list. If the section in which you are working is

not available in the enclosed list then, mention so and give the section name. The

examples of section are Admn, Estt., Staff, Cable Planning etc.

4) Present substantive designation (Mandatory)

The Designation of the employee may be written here from the list of the

designations given in the enclosed list. If the designation which you are holding is

not available in the enclosed list then, mention so and give the designation name.

eg. SDE Telecom, SDE T/F, SDE (Civil), SDE (Elect.) etc.

5) Adhoc/Officiating Designation (Not mandatory)

The adhoc/officiating designation at the time of filling up the form is to be entered

here.

6) Parent Circle ( Not mandatory)

The details in this field are essential for non- All India Transferable category

employees. There are certain designations like JTO, TTA etc. whose seniority is

maintained in their parent unit even though they are working in a different unit.

E.g. A JTO working in Q/A is taken from the SSA/Circle in which the QA office

43

is located. All the employees of non All India transferable category should give

this information.

7) Parent SSA (Not mandatory)

Same as (6)

8) Parent Unit (Not mandatory)

Same as (6)

9) Employee Name in Block letters (Mandatory & to be verified from Service book.)

The full name of the employee in block letters must be given.

10) Father’s/husband’s name in block letters (mandatory and to be verified from

S/Book)

The full name of the father/husband of the employee must be given in block

letters.

11) Employee changed name in block letters (Not mandatory)

Some employees change their name by giving due notice in the gazette. Women

employees mostly change their name after marriage. The changed name if any

may be entered in this field.

12) Ref. G.O No. (Not mandatory)

In the change of name against 11 is by way of a notification in gazette, then the

gazette notification number may be given here.

13) Ref. G.O. date (Not mandatory)

The date of gazette notification if there is a gazette notification in field No. 12.

The date may be in DDMMYYYY format.

44

14) Gender (Mandatory)

The gender of the person is to be given here.(Male/Female)

15) Date of birth (Mandatory & to be verified from the service book.)

Date of birth of the employee in DDMMYYYY format may be given here.

16) Nationality ( Not mandatory)

The nationality of the employee may be given. The default value in this field is

‘Indian’.

17) Marital status ( Not mandatory)

The marital status of the employee may be given as single, married, divorced,

widowed

18) Mother Tongue ( Not mandatory)

The mother tongue of the employee may be given here. The value is to be given

from the list enclosed which has 17 official languages like Hindi, Marathi, etc.

19) Religion (Not mandatory)

The religion of the employee may be given here by selecting it from the list

enclosed. The main religions like Hindu, Muslim, Sikh, Christian etc. are

mentioned here. This is collected for only statistical purposes.

20) Height ( Non mandatory, to be verified from Service book if given).

The height of the employee may be given in centimeters.

21) Blood Group (Not mandatory)

The blood group of the employee may be given here by taking it from the

enclosed list which contains the blood groups like A+, A-, B+, B- etc.

22) Reservation category (Mandatory and to be verified from Service book)

45

The reservation category of the employee may be given here by taking it from the

enclosed list -- like SC, ST, OBC, UR/OC, Ex-servicemen, meritorious sports

persons, compassionate appointment

23) Physically handicapped ( Mandatory and to be verified from S/Book)

The default value is NO. But if the employee belongs to this category it should be

written as ‘Yes’

24) Type of Disability (Manadatory)

This is to be filled up by taking it from the enclosed list containing blind, hearing

impaired, locomotor disability.

25) Nature of Appointment (Mandatory).

This field denotes the nature of appointment at the time of initial appointment.

This field is to be filled up by taking it from the list which contains direct

Recruitment, Transfer, Deputation etc. For most of the employees it is ‘Direct

Recruitment’ only. If an employee does not give value in this it may be taken as

direct recruitment.

The natures of appointment is taken from the Recruitment rules prescribed for

various categories.

26) Date of joining and training (mandatory and to be verified from service book)

Certain cadres like JTO, JAO have pre-appointment training. This data may be

filled up in DDMMYYYY format. Wherever the pre appointment training is not

prescribed the date of joining on appointment may be filled here.

27) Date of joining on appointment (mandatory to be verified from service book)

46

This is a very important field. The staff no. is generated by picking up the year

from this. It is to be filled in DDMMYYYY format.

28) Year of recruitment (Mandatory)

It is to be filled inYYYY format.

29) Period of probation (Not mandatory)

This may be given in no.of months for the cadre of initial recruitment.

30)Confirmation status ( Mandatory & to be verified from service book)

The confirmation status of the employee may be given as Yes/No/Date of

confirmation not available

31) Date of confirmation (Mandatory)

The date of confirmation is to be given if the answer to point No. 30 is Yes.

32) Blue book No. ( Not mandatory)

To be filled up wherever applicable

33) Oath taken ( Mandatory )

The default value for this field is Yes.

34) Specialization (Not mandatory)

This field is not applicable to all the categories of employees. Wherever it is

applicable it can be given from the enclosed list---- like transmission, switching,

marketing etc.

35) Identification mark 1 ( mandatory and to be verified from service book)

May be given given.

47

36) Identification Mark 2 (Mandatory and to be verified from service book)

Same as 35.

37) PAN No. (Not mandatory)

The PAN No. of the employee is to be given here.

38) Computer awareness ( Not mandatory )

It may be be given as Yes/No. The default value is NO.

39) Computer knowledge (Not mandatory )

It is text field and the details may be given by the employee.

40) Areas of Interest ( Not mandatory )

Same as 39

Educational Qualification

1. Qualification at the time of appointment (To be verified from the service book).

This may be given from the enclosed list which contains a list of qualifications.

2. Qualification acquired after appointment

The details may be given by the employee from the enclosed list.

Absorption Details :

1) Absorption Type (Not mandatory)

It may be filled up from the list enclosed containing DOT/BSNL absorbed etc.

Wherever the employee is BSNL/MTNL absorbed, the absorption order No. &

date of the order and the date from which the absorption took place are to be

given.48

Present Residential Address : (Not mandatory )

1) The address may be given by the employee

2) The City of the employee may be given .

3) The State : The state name may be given from the enclosed list.

4) The Pin Code, The STD Code, The Phone No. & other fields may be given by

the employee.

Home Town Address : (to be verified from the S/Book)

Same as in the above point.

Training/ Workshop (compulsory for all Group A & Executives).

1)The training type may be given from the enclosed list e.g. in-service/workshop

seminar etc.

2) Name of Training Institute may be given by the employee..

3) Address of the Institute may be given by the employee.

4) The country may be given by the employee.

5) The course attended may be given here by the employee.

6) The starting date and ending date of training may be entered. If the exact date is

not known the month and year may be given.

Note :

Some of the lists for City, Training Institute, Course may not contain the required name

In such a case mention so and write the actual name.

Details of foreign visits (if any)

1) Organization name may be given by the employee.

2) The name of country may be given.

3) The type of visit may be given like ITU, APT, TCIL from the enclosed list.

4) In the other fields the details as given by the employee.

49

Career history (Compulsory for all Gr. A & Executives)

1) From date and to date may be given by the employee.

2) The designation may be given from the enclosed list.

3) The section may be given from the enclosed list.

4) The Circle, SSA and the unit may be filled up.

5) The City/Place may be given

Signature of the Employee with date

Signature of the official verifying the data from the service book.

Name of the officer/official :

Signature of the data entry operator with date

Name of the data entry operator :

If any Difficulty to fill the form please contact following Officers

NAME DESIGNATION CONTACT NO

T. KALIPRASAD DGM (IT) 09422035333

NILANJAN BISWAS MANAGER(IT) 09422027270

MUNNA KHAN MANAGER (IT) 09422035100

50

STAFF DETAILSRead the enclosed instructions before filling up the form

1. * Present Staff No. ______________________(Staff No in the Present working unit eg. 00161) Mandatory

2. * Present Unit. ______________________(Present working Office eg. O/o PGM Mobile Mandatory

3. * Present Section ______________________(Present working Section eg. MM, Estb, Admin)Mandatory

4. * Present Subst. Designation ______________________(Present Substantive designation)Mandatory

5. Adhoc/ Officiating Designation ___________________(Present Officiating designation if any)Not Mandatory

6. Parent Circle ________________________( Non All India transferable category staff, eg JTO)Mandatory

7. Parent SSA ________________________(--- do--)

8. Parent Unit ________________________(---do--)

51

9. * Employee Name(IN BLOCK LETTER) _____________________________________(Full Name)Mandatory

10. * Father / Husband Name(IN BLOCK LETTER) _____________________________________Mandatory

11. Employee change name (if any IN BLOCK LETTER) _____________________(Latest name after change, eg in case of women change in name after marriage etc.)Not Mandatory

12. Ref: GO. NO for change Name __________________________(if applicable, wrt pt. 11)Not Mandatory

13. Ref: GO. NO Dated ____________________________dd-mm-yyyy (if applicable, wrt pt.11.)Not Mandatory

14. * Gender Male / Female _____________________ Mandatory

15. * Date of Birth _____________________________ dd-mm-yyyyMandatory

16. Nationality _____________________________ Not Mandatory

17. Marital Status _____________________________Mandatory

18. Mother Tongue _____________________ Not Mandatory

19. Religion _____________________Not Mandatory

20. Height _____________________(In cms.) Not Mandatory

21. Blood Group ______________________

22. * Reservation Category

52

(SC/ST/OBC/UR or OC/Ex-serviceman/ Compassionate Appt etc.) Mandatory ________________________________________________________________

23. * Differently challenged OR Physically handicapped(Yes/No) ___________________ Mandatory

24. Type of Disability _______________eg. Blind, Hearing impaired, Locomotor disability etc. (To be filled if pt.23 is Yes)Mandatory

25. * Nature of Appointment________________________(e.g. Direct Recruitment, Transfer, Deputation etc) Mandatory

26. * Date of Joining on Training _____________________dd-mm-yyyy (Applicable to officials having pre-Appointment training as prescribed)Mandatory

27. * Date of Joining on appointment _________________________(dd-mm-yyyy)Mandatory

28. * Year of Recruitment ____________________(yyyy)Mandatory

29. Period of Probation ____________________(In months)Not Mandatory

30. Confirmation Status ____________________(Yes / No)Mandatory

31. Date of Confirmation ____________________dd-mm-yyyy ( to be filled if pt. 30 is Yes)Not Mandatory

32. Blue Book No. ____________________(If applicable)Not Mandatory

33. Oath Taken (Yes /No) _____________Not Mandatory

34. Specialization __________________________(e. g. Transmission, Switching, mobile etc.)Not Mandatory

35. * Identification Mark 1 _____________________

53

Mandatory

36. * Identification Mark 2 _____________________Mandatory

37. PAN No ______________________Not Mandatory

38. Computer Awareness (Yes /No) ____________Not Mandatory

39. Computer Knowledge ___________________________________________(Write in short)

40. Area of Interest ______________________________________________________________

Note: All fields marked * are mandatory. Fields underlined to be verified from service book. Record the new Staff Number generated by the

system___________________________(to be filled by the data entry operator)

Staff Number_____________________

Name of Employee______________________________

54

EDUCATIONNAL QUALIFICATION DETIALS

1. Qualification (At the Time of Appointment)______________________________Not Mandatory

2. Qualification (Acquired after appointment):Not Mandatory

Qualification Specialization Board / University Year of passing

55

ABSORPTION DETAILS

1. Absorption Type ______________________________(eg. DOT/BSNL absorbed/ BSNL recruited/ MTNL ..)

a. Absorption Order No._____________________________ (To be filled if Absorbed in BSNL/MTNL)

b. Date of Absorption ____________________________________dd-mm-yyyy (--do--)

c. Absorption Order Date _____________________________dd-mm-yyyy(---do---)Above details to be verified from Service book

Staff No.__________________

Name of the Employee_____________________________

56

PRESENT RESIDENTIAL ADDRESS

1. Address ________________________________________________________________________

________________________________________________________________________

2. City _________________________________________________

3. State ______________________________________________

4. Pin code _______________________________

5. STD Code ______________________ 6. Phone no._______________________

7. Mobile no._________________________ 8 E-mail id _________________________

9. Alternate E-mail id _______________________________________

57

HOME TOWN ADDRESS DETAILSTo be verified from service book

1. Address _________________________________________________________

________________________________________________________________

2. City _________________________________________________

3. State ______________________________________________

4. Pin code _______________________________

5. STD Code ______________________

6. Phone no ._______________________

Above details to be verified from Service book

58

TRAINING / SEMINAR/ WORKSHOP DETAILS

1. Staff No.__________________

2. Name of the Employee________________________________________Training Type(e.g. inservice/

Seminar/ induction/

workshop..)

Name ofTrainingInstitute

Address Country Course Training Start Date

Training End Date

59

DETAILS OF FOREIGN VISITS

1. Staff No.__________________

2. Name of the Employee________________________________________Organisatio

n NameCountr

yType of visit(ITU, APT, TCIL)

Field of Operations

Visit Details

Start Date

End Date

60

CAREER HISTORY

1. Staff No.__________________

2. Name of the Employee________________________________________From Date

To Date

Designation Section Circle SSA Unit City /Place

61

Bibliography

Website :-

www.bsnl.co.in

www.sancharnet.co.in

BSNL TELEPHONE DIRECTORY AND CD.

Kothari, C.R., Research Methodology. Jaipur: New AGe International (P) Ltd. 2004.

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